Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Experience Level
Entry Level
About the job
Job Summary: Join our dynamic team at Translation Empire as a dedicated Software Quality Assurance (SQA) Intern. We are seeking an analytical individual with a keen eye for detail who is passionate about technology and quality assurance. As an SQA Intern, you'll gain valuable experience in both manual and automated testing processes. Your primary responsibility will be to uphold the quality and performance of our applications by effectively identifying, documenting, and resolving defects prior to deployment.
Job Summary:Join our dynamic team at Translation Empire as a dedicated Software Quality Assurance (SQA) Intern. We are seeking an analytical individual with a keen eye for detail who is passionate about technology and quality assurance. As an SQA Intern, you'll gain valuable experience in both manual and automated testing processes. Your primary responsibili…
Job Summary: Join our innovative team at Translation Empire as a Mid-Level Software Quality Assurance (SQA) Engineer. We are seeking a meticulous and analytical individual who is passionate about ensuring the quality and reliability of our software applications. You will play a crucial role in identifying and resolving defects in our systems, both through manual and automated testing, ensuring that our products meet the highest standards before deployment.Key Responsibilities:Design, develop, and execute comprehensive test cases, plans, and scripts.Conduct functional, regression, integration, and system testing to ensure optimal product performance.Perform cross-browser testing to guarantee compatibility across various web platforms.Execute load and performance testing to evaluate system stability and scalability under stress.Create and maintain automated test scripts leveraging tools such as Selenium, Cypress, or Playwright.Document and track defects using bug tracking tools like JIRA or Bugzilla.Collaborate with developers, product managers, and designers to uphold product quality.Engage in requirement analysis and provide insights on testability and potential risks.Manage test environments and ensure effective test data management.Stay abreast of the latest advancements in software testing methodologies and tools.
Job Summary: Join our innovative team at Translation Empire as a Senior Software Quality Assurance Engineer. We are seeking a meticulous and analytical professional who possesses hands-on experience in both manual and automated testing. Your primary role will be to guarantee the quality and performance of our applications by identifying, documenting, and rectifying defects prior to deployment.Key Responsibilities:Design, develop, and execute comprehensive test cases, plans, and scripts.Conduct functional, regression, integration, and system testing.Perform cross-browser testing to ensure application compatibility across various web browsers.Carry out load and performance testing to evaluate system stability and scalability.Create and maintain automated test scripts utilizing tools such as Selenium, Cypress, or Playwright.Identify, document, and monitor defects using bug tracking tools like JIRA and Bugzilla.Collaborate closely with developers, product managers, and designers to uphold product quality.Engage in requirement analysis, providing insights on testability and potential risks.Manage test environments and ensure proper test data management.Stay updated with the latest trends and tools in software testing.
Job OverviewTranslation Empire is on the lookout for a dedicated and detail-focused Mid-Level QA Executive with 3-5 years of experience in manual software testing. This role is pivotal in guaranteeing the quality and reliability of our software solutions by executing in-depth test plans, pinpointing defects, and collaborating effectively with cross-functional teams to enhance processes. This is a fantastic opportunity for a mid-level QA professional to elevate their career while contributing to significant projects in a fast-paced environment.Key Responsibilities:Test Planning and Strategy: Assist in the formulation and upkeep of test plans, test cases, and strategies to ensure software quality standards are met. Engage with stakeholders to comprehend functional and non-functional requirements. Test Execution: Conduct functional, regression, integration, and user acceptance testing (UAT). Identify, document, and monitor defects using tools like JIRA or Bugzilla. Validate bug resolutions and perform re-tests to confirm issue closure. Quality Assurance: Ensure compliance with established QA methodologies and best practices. Contribute to the enhancement of QA processes for improved accuracy and efficiency. Partake in peer reviews of test cases and outcomes. Collaboration and Communication: Work closely with development, product management, and design teams to clarify requirements and address issues. Provide regular updates on testing progress, quality metrics, and potential risks to stakeholders. Documentation and Reporting: Maintain comprehensive documentation of test cases, results, and defect reports. Prepare clear and concise test execution reports for management and stakeholders.
Key Responsibilities:· Spearhead the design, implementation, and upkeep of Integrated Management Systems (IMS) that adhere to ISO 9001, ISO 22301, ISO 14001, and ISO 45001 standards.· Guarantee that quality, business continuity, environmental, health, and safety processes are in compliance with ISO 9001, 22301, 14001, and 45001 standards, as well as other pertinent regulations.· Create and enhance policies, procedures, and guidelines to ensure operational compliance and efficiency in accordance with ISO standards.· Identify and act upon opportunities for improvement within the IMS, driving initiatives to enhance operational efficiency and compliance.· Perform risk assessments and devise strategies to mitigate risks associated with quality, continuity, environment, and occupational health and safety.· Communicate and ensure adherence to all relevant ISO standards and integrated management system practices throughout the organization.· Implement corrective and preventive actions, ensuring timely and accurate reporting to regulatory bodies.· Develop and maintain change control, business continuity, incident response, disaster recovery, and crisis management plans and procedures.· Conduct regular drills and exercises to evaluate the effectiveness of quality control, health and safety, environmental, continuity, and recovery plans.· Provide training and support to employees, ensuring their awareness and understanding of ISO standards and their application within the organization.· Foster a culture of quality, continuity, environmental awareness, and safety compliance.· Establish and maintain systems for monitoring and measuring the performance of the Integrated Management System.· Analyze data to identify trends, assess the effectiveness of the IMS, and promote continuous improvement.· Plan and carry out regular internal audits to evaluate compliance with ISO standards.· Communicate IMS performance metrics to both internal and external stakeholders.· Collaborate with employees and management to gather feedback and address concerns regarding the implementation of the IMS.· Coordinate external audits conducted by certification bodies and regulatory agencies.· Ensure the organization's preparedness for external assessments and certifications.
Key Responsibilities:· Lead the design, execution, and upkeep of Integrated Management Systems (IMS) in accordance with ISO 9001, ISO 22301, ISO 14001, and ISO 45001 standards.· Ensure that quality, business continuity, environmental, health, and safety processes are in alignment with ISO standards and other relevant regulations.· Create and enhance policies, procedures, and guidelines that comply with ISO standards to promote operational efficiency.· Identify and implement improvement opportunities within the IMS to enhance compliance and operational performance.· Conduct risk assessments and develop strategies to mitigate risks related to quality, continuity, environment, and occupational health and safety.· Communicate and enforce adherence to ISO standards and the IMS throughout the organization.· Implement corrective and preventive measures while ensuring accurate reporting to regulatory bodies.· Develop and maintain plans and procedures for change control, business continuity, incident response, disaster recovery, and crisis management.· Organize regular drills and exercises to evaluate the effectiveness of quality control, health and safety, environmental, continuity, and recovery plans.· Provide training and guidance to employees to ensure awareness and comprehension of ISO standards and their application.· Foster a culture of quality, continuity, environmental stewardship, and safety compliance.· Establish and maintain systems for monitoring and measuring the effectiveness of the Integrated Management System.· Analyze data to identify trends, assess IMS effectiveness, and promote continuous improvement.· Plan and conduct regular internal audits to verify compliance with ISO standards.· Communicate IMS performance metrics to both internal and external stakeholders.· Engage with employees and management to gather feedback and address concerns related to the IMS implementation.· Coordinate external audits by certification bodies and regulatory agencies.· Ensure the organization is well-prepared for external evaluations and certifications.
Responsibilities:As a Call Quality Analyst, you will play a pivotal role in enhancing customer experience. Your main tasks will include monitoring both inbound and outbound calls to evaluate employee performance and ensure adherence to service quality standards. You will assess customer interactions focusing on accuracy, communication skills, and compliance with company policies.In addition to documenting call evaluations, you will maintain precise records of performance metrics. Your constructive feedback will be essential in helping customer service representatives improve communication and service delivery. You will team up with leaders to create impactful coaching sessions and training programs. By identifying trends in customer interactions, you will recommend process enhancements to ensure compliance with industry regulations.Collaboration with cross-functional teams will be key in implementing quality initiatives aimed at elevating customer satisfaction. You will generate and analyze quality reports, including call quality scores and customer feedback, and present actionable insights to management for strategic decision-making. Participation in calibration sessions will ensure consistency in quality assessments across teams, and you will assist in refining call scripts and communication guidelines for improved customer interactions.
Key Responsibilities:· Spearhead the development and enhancement of the organizational quality management system in accordance with ISO 9001 standards.· Continuously review and update quality policies, procedures, and documentation to ensure alignment with ISO 9001 requirements.· Take the lead in implementing and maintaining the ISO 9001 Quality Management System.· Supervise the design and execution of quality control processes to guarantee operational consistency and adherence to established quality benchmarks.· Establish and monitor key performance indicators (KPIs) related to quality, providing regular reports to management on findings.· Foster a culture of continuous improvement by identifying opportunities for process enhancements and efficiency gains.· Recommend and implement process improvements based on thorough data analysis and emerging trends.· Plan and conduct regular internal audits to evaluate compliance with ISO 9001 standards.· Collaborate with departmental heads to address and rectify non-conformities identified during audits.· Coordinate with relevant departments to update and revise documentation as required.· Manage external audits by certification bodies and regulatory agencies, ensuring the organization is fully prepared for external assessments and certifications.
Translation Empire is in search of a meticulous and seasoned ISO Quality Compliance Manager to spearhead our adherence to ISO standards and other regulatory frameworks. This pivotal role is essential for guaranteeing that our processes, products, and services consistently meet quality benchmarks and that initiatives for continuous enhancement are effectively executed. The ideal candidate will possess a comprehensive understanding of ISO standards (such as ISO 9001, ISO 27001, ISO 14001) and significant experience in auditing, quality management systems (QMS), and regulatory compliance.Key Responsibilities:Oversee and ensure ongoing compliance with ISO standards (e.g., ISO 9001, ISO 27001, ISO 14001).Lead and manage ISO certification, surveillance, and recertification audits.Design, implement, and maintain the company’s Quality Management System (QMS) in accordance with ISO and regulatory requirements.Regularly review and refine quality policies, procedures, manuals, and documentation processes.Plan, organize, and execute internal and external audits; ensure prompt resolution of non-conformities.Identify deficiencies and opportunities for improvement; lead corrective and preventive action initiatives (CAPA).Conduct ISO standards and compliance training programs to foster employee awareness.Encourage a culture of quality, compliance, and continuous improvement across all departments.Collaborate with cross-functional teams to effectively resolve quality and compliance challenges.Perform root cause analyses for audit findings and customer feedback; drive process enhancements.Stay informed about changes to ISO standards and ensure the organization adapts accordingly.Act as the primary liaison with external auditors, certification bodies, and regulatory authorities.Prepare and present compliance and audit reports to senior management and stakeholders.Support risk management, incident reporting, and ongoing quality improvement efforts.Monitor and analyze quality data and KPIs to ensure performance goals are met.
About the Role:Join Translation Empire, the UK's premier translation and interpretation service provider, as an Android Developer Intern. This internship is a fantastic opportunity for individuals enthusiastic about mobile application development who wish to gain practical experience in designing, testing, and maintaining Android applications. You will work alongside a talented development team, contributing to the creation and enhancement of innovative applications that adhere to high-quality benchmarks.Responsibilities:Assist in the design, development, testing, and deployment of Android applications.Support debugging and troubleshooting efforts in application code, emphasizing performance and usability.Engage in code reviews and share ideas for the development of new features and functionalities.Work with the development team to ensure applications meet specified requirements and quality standards.Help in the creation and upkeep of application documentation.Stay informed on the latest trends and technologies in Android application development.
Responsibilities: The Call Quality Agent will play a crucial role in assessing and enhancing English language proficiency among new and existing employees through comprehensive assessments and evaluations, both in-house and with third-party external candidates. Daily monitoring of call quality for all employees will be conducted, with the agent reviewing 1-5 calls a day and contributing to a collaborative team environment aimed at delivering exceptional service quality. The agent will provide coaching and mentoring focused on improving spoken English, vocabulary, and pronunciation, offering constructive feedback based on quality control measures. Training sessions will be tailored to align with UK culture and standards, ensuring ongoing development (CPD) in customer service and English language skills to elevate employee performance. Quality assurance for transcribed files will be a key responsibility, ensuring accuracy and adherence to language standards. The agent will also be engaged in developing, maintaining, and managing auto-scored English language proficiency assessments, guaranteeing that job applicants can effectively communicate with customers across diverse regions. Requirements:Qualifications: A Master's or PhD degree in English Literature, Applied Linguistics, Educational Linguistics, or Psychology is essential, along with expertise in language proficiency assessment/testing. A minimum of 4-5 years of experience in English teaching, preferably focused on IELTS/PTE or Cambridge English Exams, is required. Certification in IELTS/CEFR, PTE, or other relevant language assessments from recognized bodies like the British Council is mandatory. Experience in coaching related to accent and grammar will be considered an advantage. National and international experience in language assessment will be beneficial. Skills Required: Exceptional written and spoken English communication skills. Familiarity with UK English language dialects. A strong commitment to assigned tasks, quick adaptability, and the ability to work effectively both independently and as part of a team. Flexibility and a proactive approach towards achieving team objectives. Benefits: Comprehensive health insurance and annual leave. Opportunities for continuous learning and career development. Work Hours: 10 AM – 7 PMLocation: DHA1, Sector F, Rawalpindi
Join Our Team as a Performance Monitoring Specialist!At Translation Empire, we are committed to delivering exceptional service through our contact center operations. We are seeking a dedicated Performance Monitoring Specialist to enhance our service quality and operational efficiency.Perform in-depth analysis of contact center performance metrics and formulate actionable strategies for improvement.Review and address all incoming escalations from designated channels promptly.Evaluate customer interactions including calls, chats, and other communications to assess agent performance and adherence to company policies.Continuously propose process enhancements to call center management for operational effectiveness.Collaborate with management to develop training materials aimed at enhancing the skill set of call center team members.Create supplementary resources such as online guides and comprehension assessments to facilitate the development of staff.Respond to internal queries related to customer service handling and support for specific product lines.Conduct thorough investigations on escalated calls as directed by internal leadership.Prepare comprehensive reports and reference documents.
Key Responsibilities:• Assist in the enhancement and upkeep of existing .NET websites and applications.• Aid in the creation of scalable and efficient .NET software solutions.• Learn and contribute to development projects utilizing .NET Core, MVC, and Microservices architecture.• Collaborate with team members to assess system requirements and break down development tasks.• Debug and review .NET applications under the mentorship of senior developers.• Participate in drafting operational procedures for software and applications.• Complete assigned tasks within designated timelines.
Join Translation Empire PK as a Technical Recruiter Intern and play a pivotal role in our talent acquisition strategy. You will be an integral part of our recruitment team, assisting in the sourcing, screening, and engagement of top technical talent while ensuring that candidates align with our organizational goals and culture. This internship is perfect for proactive individuals eager to learn about technical recruitment in a supportive environment.Key Responsibilities: Support the management of the recruitment lifecycle for technical positions, including sourcing, screening, and scheduling interviews. Collaborate with hiring managers to understand team needs, technical specifications, and cultural fit. Conduct initial screenings to evaluate candidates’ technical abilities and their compatibility with our company culture. Utilize recruitment platforms such as Workable ATS, LinkedIn, and other professional networks to identify and connect with potential candidates. Assist in building and maintaining talent pipelines for essential technical roles. Contribute to enhancing recruitment processes to improve candidate experiences and hiring efficiencies. Stay informed on recruitment trends and developments in the technical industry to attract top talent. RequirementsQualifications:Education: MA/BA Degree in Computer Science, IT, or related fields. Basic understanding of recruitment processes and tools. Skills & Knowledge: Desire to learn about various technical roles including QA, UI/UX, Software Development, DevOps, and Product Ownership. Excellent communication and interpersonal skills. Able to multitask and thrive in a fast-paced environment. Familiarity with Applicant Tracking Systems (ATS) and sourcing tools is advantageous. Basic knowledge of software development roles such as QA, Product Owner, UI/UX, and various programming languages. Work Mode: In-office.Shift Timing: 10 AM - 7 PM.Location: DHA Sector F, Rawalpindi.Salary: Competitive within the market.
About the Role:We are seeking a dedicated Human Resources Officer to join our dynamic HR team at Translation Empire. In this pivotal role, you will assist in a variety of administrative functions, ensuring the seamless operation of our HR processes and supporting our employees.Key Responsibilities:· Facilitate the onboarding and orientation of new hires.· Maintain and safeguard employee records with precision and confidentiality.· Manage payroll and benefits administration efficiently.· Assist in the development and implementation of HR policies and procedures.· Address employee inquiries and provide appropriate support.· Play a role in the performance management processes, including conducting employee evaluations.· Collaborate on various HR projects and initiatives as needed.· Conduct research and analysis on HR-related topics to enhance decision-making.· Participate in meetings and contribute to discussions concerning HR and operational matters.· Execute additional tasks and special projects as directed by HR management.· Ensure comprehensive employee documentation and records from day one of their employment.
Job Type: Internship Duration: 3–6 months Job Type: [Hybrid] Reports to: BI Manager Job OverviewWe are in search of a dedicated and detail-oriented Business Intelligence Analyst Intern to enhance our Business Intelligence team. This internship provides an outstanding opportunity to acquire practical experience with essential tools like Power BI, SQL, and Excel, while actively contributing to business reporting, bid analytics, and the upkeep of dashboards. Key Responsibilities Assist in gathering, cleansing, and analyzing structured and unstructured data from various sources. Design and manage Power BI dashboards and reports to facilitate operational and strategic decision-making. Provide support to bid teams by generating data-driven insights and independently executing analytical tasks for tender responses. Maintain and improve existing Power BI reports and Excel trackers utilized across departments. Contribute to the management and updating of our SQL-based reporting databases and assist with basic queries and stored procedures. Collaborate with senior analysts on ad hoc projects and cross-functional data initiatives. Requirements Essentials Basic understanding of Power BI, SQL (T-SQL or similar), and Excel. Solid grasp of data visualization principles and reporting fundamentals. Strong analytical, critical thinking, and problem-solving abilities. Proficient verbal and written communication skills. Proactive mindset and eagerness to learn in a fast-paced environment. Familiarity with data warehousing concepts and schema modeling (e.g., star/snowflake schemas). Preferred Skills (Bonus) Experience with SSIS, data warehousing, or data pipeline frameworks. Engagement in academic or personal projects involving data analysis. Basic knowledge of DAX or Python (e.g., pandas, matplotlib) is advantageous. What You Will Achieve Hands-on experience in a live production environment with BI tools and extensive datasets. Mentorship from seasoned analysts with insight into performance reporting and operational analytics. An opportunity to contribute to impactful work that influences operational performance and strategic growth.
Key Responsibilities Oversee and troubleshoot company products to ensure optimal performance. Develop and implement new features, along with regular updates. Create customized solutions tailored to customer specifications. Design and evaluate new systems being developed by the software team. Provide training and mentorship to junior developers. Outline technical roadmaps and engage in research and development activities. Assist junior team members in reviewing and debugging issues as they arise. Generate customized reports for select clients. Communicate effectively with stakeholders and conduct training for offshore staff. Manage live systems, including deployment and backup strategies. Design and oversee database management for both new and existing systems. Collaborate with the networking team for troubleshooting and configuration tasks. Perform periodic health monitoring of systems. Manage code repositories for all development projects, including TFS repository creation and user/role management. Act as a product owner by gathering requirements and formulating project plans with the scrum team. Design, create, and review technical documentation and workflows. Refine project backlogs and manage team tasks effectively. Review development outputs collaboratively with the scrum team.
Translation Empire PK is seeking a motivated Recruiter Intern to enhance our talent acquisition strategies. As an essential member of our recruitment team, you will play a pivotal role in sourcing, screening, and engaging exceptional technical talent, ensuring they align with our organizational values and objectives. This internship is perfect for proactive individuals eager to learn and passionate about technical recruitment.Key Responsibilities:Assist in managing the full recruitment lifecycle for various roles, from sourcing and screening candidates to coordinating interviews.Collaborate closely with hiring managers to understand team needs, requirements, and the company culture.Support initial screenings to evaluate candidates’ technical skills, experience, and compatibility with our culture.Familiarize yourself with recruitment platforms such as Workable ATS, LinkedIn, and other professional networks to identify potential candidates.Help establish and maintain talent pipelines for technical roles.Contribute to enhancing recruitment processes to improve candidate experience and hiring efficiency.Stay informed about recruitment trends and developments in the technical industry to attract top talent.
Join Translation Empire PK as a dedicated Female HR Intern, where you will be integral in facilitating our recruitment processes. This internship offers a unique opportunity to engage in candidate communications, manage our official email and LinkedIn interactions, and assist with application tracking via our ATS, Workable.Role Purpose:This internship is designed to provide valuable hands-on experience in HR and recruitment, specifically in supporting various recruitment activities. Successful completion may lead to a full-time position.Key Responsibilities:· Monitor and respond promptly to all messages in the PK Mailbox with professionalism.· Address candidate inquiries and comments through our official LinkedIn page.· Organize and document CVs received from PK recruitment portals accurately.· Upload CVs and candidate information to the Workable ATS with appropriate tagging and formatting.· Keep a detailed and updated record of all applications received across various platforms.· Collaborate with Recruiters and the Talent Acquisition team to manage candidate inquiries and follow-ups.· Escalate urgent or sensitive issues to relevant team members as needed.· Assist in generating weekly and monthly reports on candidate flow and mailbox activity.
About the Role: Join us at Translation Empire for an exciting opportunity as a Data Analyst Intern. This paid internship offers a platform to gain practical experience, receive mentorship from seasoned professionals, and the chance to evolve into a full-time position based on your performance.In this role, you will contribute to data-driven decision-making by collecting, analyzing, and interpreting insights using various analytics tools. If you have a keen interest in data, enjoy problem-solving, and are motivated to influence business outcomes, we welcome your application.Key Responsibilities:Support the development and maintenance of Power BI dashboards.Handle daily ad-hoc requests and client reporting tasks.Analyze key performance indicators (KPIs) to provide actionable insights.Collaborate closely with Senior Analysts to gain experience in data processing, reporting, and analytics.Deliver data-driven insights that aid in strategic business decisions.Organize and validate data from multiple sources, ensuring accuracy and detail.Assist in the creation of visually engaging and informative reports and presentations.Learn to automate reporting processes utilizing Excel, SQL, and Power BI.Qualifications & Requirements:Essential Skills:Proficient in Microsoft Excel (including pivot tables, VLOOKUP/XLOOKUP, data visualization).Familiarity with Power BI (basic dashboard creation and management).Basic SQL querying skills.Attention to detail and strong problem-solving capabilities.Excellent verbal and written communication skills.Aptitude for managing and analyzing data, identifying trends, and deriving insights.We encourage fresh graduates or candidates new to the field to apply.Preferred: Certifications in Excel, Power BI, or SQL will be considered an advantage.What We Offer:A structured internship program with the potential for a full-time Data Analyst position.Hands-on training and mentorship from Senior Business Intelligence Analysts.Real-world exposure to business data and analytics projects.A dynamic and collaborative work atmosphere.The opportunity to contribute to significant projects that shape business decisions.Why Join Us:Experience growth in a fast-paced learning environment.Gain practical experience using industry-standard tools and methodologies.Establish a strong foundation in data analytics and business intelligence.
Job Summary:Join our dynamic team at Translation Empire as a dedicated Software Quality Assurance (SQA) Intern. We are seeking an analytical individual with a keen eye for detail who is passionate about technology and quality assurance. As an SQA Intern, you'll gain valuable experience in both manual and automated testing processes. Your primary responsibili…
Job Summary: Join our innovative team at Translation Empire as a Mid-Level Software Quality Assurance (SQA) Engineer. We are seeking a meticulous and analytical individual who is passionate about ensuring the quality and reliability of our software applications. You will play a crucial role in identifying and resolving defects in our systems, both through manual and automated testing, ensuring that our products meet the highest standards before deployment.Key Responsibilities:Design, develop, and execute comprehensive test cases, plans, and scripts.Conduct functional, regression, integration, and system testing to ensure optimal product performance.Perform cross-browser testing to guarantee compatibility across various web platforms.Execute load and performance testing to evaluate system stability and scalability under stress.Create and maintain automated test scripts leveraging tools such as Selenium, Cypress, or Playwright.Document and track defects using bug tracking tools like JIRA or Bugzilla.Collaborate with developers, product managers, and designers to uphold product quality.Engage in requirement analysis and provide insights on testability and potential risks.Manage test environments and ensure effective test data management.Stay abreast of the latest advancements in software testing methodologies and tools.
Job Summary: Join our innovative team at Translation Empire as a Senior Software Quality Assurance Engineer. We are seeking a meticulous and analytical professional who possesses hands-on experience in both manual and automated testing. Your primary role will be to guarantee the quality and performance of our applications by identifying, documenting, and rectifying defects prior to deployment.Key Responsibilities:Design, develop, and execute comprehensive test cases, plans, and scripts.Conduct functional, regression, integration, and system testing.Perform cross-browser testing to ensure application compatibility across various web browsers.Carry out load and performance testing to evaluate system stability and scalability.Create and maintain automated test scripts utilizing tools such as Selenium, Cypress, or Playwright.Identify, document, and monitor defects using bug tracking tools like JIRA and Bugzilla.Collaborate closely with developers, product managers, and designers to uphold product quality.Engage in requirement analysis, providing insights on testability and potential risks.Manage test environments and ensure proper test data management.Stay updated with the latest trends and tools in software testing.
Job OverviewTranslation Empire is on the lookout for a dedicated and detail-focused Mid-Level QA Executive with 3-5 years of experience in manual software testing. This role is pivotal in guaranteeing the quality and reliability of our software solutions by executing in-depth test plans, pinpointing defects, and collaborating effectively with cross-functional teams to enhance processes. This is a fantastic opportunity for a mid-level QA professional to elevate their career while contributing to significant projects in a fast-paced environment.Key Responsibilities:Test Planning and Strategy: Assist in the formulation and upkeep of test plans, test cases, and strategies to ensure software quality standards are met. Engage with stakeholders to comprehend functional and non-functional requirements. Test Execution: Conduct functional, regression, integration, and user acceptance testing (UAT). Identify, document, and monitor defects using tools like JIRA or Bugzilla. Validate bug resolutions and perform re-tests to confirm issue closure. Quality Assurance: Ensure compliance with established QA methodologies and best practices. Contribute to the enhancement of QA processes for improved accuracy and efficiency. Partake in peer reviews of test cases and outcomes. Collaboration and Communication: Work closely with development, product management, and design teams to clarify requirements and address issues. Provide regular updates on testing progress, quality metrics, and potential risks to stakeholders. Documentation and Reporting: Maintain comprehensive documentation of test cases, results, and defect reports. Prepare clear and concise test execution reports for management and stakeholders.
Key Responsibilities:· Spearhead the design, implementation, and upkeep of Integrated Management Systems (IMS) that adhere to ISO 9001, ISO 22301, ISO 14001, and ISO 45001 standards.· Guarantee that quality, business continuity, environmental, health, and safety processes are in compliance with ISO 9001, 22301, 14001, and 45001 standards, as well as other pertinent regulations.· Create and enhance policies, procedures, and guidelines to ensure operational compliance and efficiency in accordance with ISO standards.· Identify and act upon opportunities for improvement within the IMS, driving initiatives to enhance operational efficiency and compliance.· Perform risk assessments and devise strategies to mitigate risks associated with quality, continuity, environment, and occupational health and safety.· Communicate and ensure adherence to all relevant ISO standards and integrated management system practices throughout the organization.· Implement corrective and preventive actions, ensuring timely and accurate reporting to regulatory bodies.· Develop and maintain change control, business continuity, incident response, disaster recovery, and crisis management plans and procedures.· Conduct regular drills and exercises to evaluate the effectiveness of quality control, health and safety, environmental, continuity, and recovery plans.· Provide training and support to employees, ensuring their awareness and understanding of ISO standards and their application within the organization.· Foster a culture of quality, continuity, environmental awareness, and safety compliance.· Establish and maintain systems for monitoring and measuring the performance of the Integrated Management System.· Analyze data to identify trends, assess the effectiveness of the IMS, and promote continuous improvement.· Plan and carry out regular internal audits to evaluate compliance with ISO standards.· Communicate IMS performance metrics to both internal and external stakeholders.· Collaborate with employees and management to gather feedback and address concerns regarding the implementation of the IMS.· Coordinate external audits conducted by certification bodies and regulatory agencies.· Ensure the organization's preparedness for external assessments and certifications.
Key Responsibilities:· Lead the design, execution, and upkeep of Integrated Management Systems (IMS) in accordance with ISO 9001, ISO 22301, ISO 14001, and ISO 45001 standards.· Ensure that quality, business continuity, environmental, health, and safety processes are in alignment with ISO standards and other relevant regulations.· Create and enhance policies, procedures, and guidelines that comply with ISO standards to promote operational efficiency.· Identify and implement improvement opportunities within the IMS to enhance compliance and operational performance.· Conduct risk assessments and develop strategies to mitigate risks related to quality, continuity, environment, and occupational health and safety.· Communicate and enforce adherence to ISO standards and the IMS throughout the organization.· Implement corrective and preventive measures while ensuring accurate reporting to regulatory bodies.· Develop and maintain plans and procedures for change control, business continuity, incident response, disaster recovery, and crisis management.· Organize regular drills and exercises to evaluate the effectiveness of quality control, health and safety, environmental, continuity, and recovery plans.· Provide training and guidance to employees to ensure awareness and comprehension of ISO standards and their application.· Foster a culture of quality, continuity, environmental stewardship, and safety compliance.· Establish and maintain systems for monitoring and measuring the effectiveness of the Integrated Management System.· Analyze data to identify trends, assess IMS effectiveness, and promote continuous improvement.· Plan and conduct regular internal audits to verify compliance with ISO standards.· Communicate IMS performance metrics to both internal and external stakeholders.· Engage with employees and management to gather feedback and address concerns related to the IMS implementation.· Coordinate external audits by certification bodies and regulatory agencies.· Ensure the organization is well-prepared for external evaluations and certifications.
Responsibilities:As a Call Quality Analyst, you will play a pivotal role in enhancing customer experience. Your main tasks will include monitoring both inbound and outbound calls to evaluate employee performance and ensure adherence to service quality standards. You will assess customer interactions focusing on accuracy, communication skills, and compliance with company policies.In addition to documenting call evaluations, you will maintain precise records of performance metrics. Your constructive feedback will be essential in helping customer service representatives improve communication and service delivery. You will team up with leaders to create impactful coaching sessions and training programs. By identifying trends in customer interactions, you will recommend process enhancements to ensure compliance with industry regulations.Collaboration with cross-functional teams will be key in implementing quality initiatives aimed at elevating customer satisfaction. You will generate and analyze quality reports, including call quality scores and customer feedback, and present actionable insights to management for strategic decision-making. Participation in calibration sessions will ensure consistency in quality assessments across teams, and you will assist in refining call scripts and communication guidelines for improved customer interactions.
Key Responsibilities:· Spearhead the development and enhancement of the organizational quality management system in accordance with ISO 9001 standards.· Continuously review and update quality policies, procedures, and documentation to ensure alignment with ISO 9001 requirements.· Take the lead in implementing and maintaining the ISO 9001 Quality Management System.· Supervise the design and execution of quality control processes to guarantee operational consistency and adherence to established quality benchmarks.· Establish and monitor key performance indicators (KPIs) related to quality, providing regular reports to management on findings.· Foster a culture of continuous improvement by identifying opportunities for process enhancements and efficiency gains.· Recommend and implement process improvements based on thorough data analysis and emerging trends.· Plan and conduct regular internal audits to evaluate compliance with ISO 9001 standards.· Collaborate with departmental heads to address and rectify non-conformities identified during audits.· Coordinate with relevant departments to update and revise documentation as required.· Manage external audits by certification bodies and regulatory agencies, ensuring the organization is fully prepared for external assessments and certifications.
Translation Empire is in search of a meticulous and seasoned ISO Quality Compliance Manager to spearhead our adherence to ISO standards and other regulatory frameworks. This pivotal role is essential for guaranteeing that our processes, products, and services consistently meet quality benchmarks and that initiatives for continuous enhancement are effectively executed. The ideal candidate will possess a comprehensive understanding of ISO standards (such as ISO 9001, ISO 27001, ISO 14001) and significant experience in auditing, quality management systems (QMS), and regulatory compliance.Key Responsibilities:Oversee and ensure ongoing compliance with ISO standards (e.g., ISO 9001, ISO 27001, ISO 14001).Lead and manage ISO certification, surveillance, and recertification audits.Design, implement, and maintain the company’s Quality Management System (QMS) in accordance with ISO and regulatory requirements.Regularly review and refine quality policies, procedures, manuals, and documentation processes.Plan, organize, and execute internal and external audits; ensure prompt resolution of non-conformities.Identify deficiencies and opportunities for improvement; lead corrective and preventive action initiatives (CAPA).Conduct ISO standards and compliance training programs to foster employee awareness.Encourage a culture of quality, compliance, and continuous improvement across all departments.Collaborate with cross-functional teams to effectively resolve quality and compliance challenges.Perform root cause analyses for audit findings and customer feedback; drive process enhancements.Stay informed about changes to ISO standards and ensure the organization adapts accordingly.Act as the primary liaison with external auditors, certification bodies, and regulatory authorities.Prepare and present compliance and audit reports to senior management and stakeholders.Support risk management, incident reporting, and ongoing quality improvement efforts.Monitor and analyze quality data and KPIs to ensure performance goals are met.
About the Role:Join Translation Empire, the UK's premier translation and interpretation service provider, as an Android Developer Intern. This internship is a fantastic opportunity for individuals enthusiastic about mobile application development who wish to gain practical experience in designing, testing, and maintaining Android applications. You will work alongside a talented development team, contributing to the creation and enhancement of innovative applications that adhere to high-quality benchmarks.Responsibilities:Assist in the design, development, testing, and deployment of Android applications.Support debugging and troubleshooting efforts in application code, emphasizing performance and usability.Engage in code reviews and share ideas for the development of new features and functionalities.Work with the development team to ensure applications meet specified requirements and quality standards.Help in the creation and upkeep of application documentation.Stay informed on the latest trends and technologies in Android application development.
Responsibilities: The Call Quality Agent will play a crucial role in assessing and enhancing English language proficiency among new and existing employees through comprehensive assessments and evaluations, both in-house and with third-party external candidates. Daily monitoring of call quality for all employees will be conducted, with the agent reviewing 1-5 calls a day and contributing to a collaborative team environment aimed at delivering exceptional service quality. The agent will provide coaching and mentoring focused on improving spoken English, vocabulary, and pronunciation, offering constructive feedback based on quality control measures. Training sessions will be tailored to align with UK culture and standards, ensuring ongoing development (CPD) in customer service and English language skills to elevate employee performance. Quality assurance for transcribed files will be a key responsibility, ensuring accuracy and adherence to language standards. The agent will also be engaged in developing, maintaining, and managing auto-scored English language proficiency assessments, guaranteeing that job applicants can effectively communicate with customers across diverse regions. Requirements:Qualifications: A Master's or PhD degree in English Literature, Applied Linguistics, Educational Linguistics, or Psychology is essential, along with expertise in language proficiency assessment/testing. A minimum of 4-5 years of experience in English teaching, preferably focused on IELTS/PTE or Cambridge English Exams, is required. Certification in IELTS/CEFR, PTE, or other relevant language assessments from recognized bodies like the British Council is mandatory. Experience in coaching related to accent and grammar will be considered an advantage. National and international experience in language assessment will be beneficial. Skills Required: Exceptional written and spoken English communication skills. Familiarity with UK English language dialects. A strong commitment to assigned tasks, quick adaptability, and the ability to work effectively both independently and as part of a team. Flexibility and a proactive approach towards achieving team objectives. Benefits: Comprehensive health insurance and annual leave. Opportunities for continuous learning and career development. Work Hours: 10 AM – 7 PMLocation: DHA1, Sector F, Rawalpindi
Join Our Team as a Performance Monitoring Specialist!At Translation Empire, we are committed to delivering exceptional service through our contact center operations. We are seeking a dedicated Performance Monitoring Specialist to enhance our service quality and operational efficiency.Perform in-depth analysis of contact center performance metrics and formulate actionable strategies for improvement.Review and address all incoming escalations from designated channels promptly.Evaluate customer interactions including calls, chats, and other communications to assess agent performance and adherence to company policies.Continuously propose process enhancements to call center management for operational effectiveness.Collaborate with management to develop training materials aimed at enhancing the skill set of call center team members.Create supplementary resources such as online guides and comprehension assessments to facilitate the development of staff.Respond to internal queries related to customer service handling and support for specific product lines.Conduct thorough investigations on escalated calls as directed by internal leadership.Prepare comprehensive reports and reference documents.
Key Responsibilities:• Assist in the enhancement and upkeep of existing .NET websites and applications.• Aid in the creation of scalable and efficient .NET software solutions.• Learn and contribute to development projects utilizing .NET Core, MVC, and Microservices architecture.• Collaborate with team members to assess system requirements and break down development tasks.• Debug and review .NET applications under the mentorship of senior developers.• Participate in drafting operational procedures for software and applications.• Complete assigned tasks within designated timelines.
Join Translation Empire PK as a Technical Recruiter Intern and play a pivotal role in our talent acquisition strategy. You will be an integral part of our recruitment team, assisting in the sourcing, screening, and engagement of top technical talent while ensuring that candidates align with our organizational goals and culture. This internship is perfect for proactive individuals eager to learn about technical recruitment in a supportive environment.Key Responsibilities: Support the management of the recruitment lifecycle for technical positions, including sourcing, screening, and scheduling interviews. Collaborate with hiring managers to understand team needs, technical specifications, and cultural fit. Conduct initial screenings to evaluate candidates’ technical abilities and their compatibility with our company culture. Utilize recruitment platforms such as Workable ATS, LinkedIn, and other professional networks to identify and connect with potential candidates. Assist in building and maintaining talent pipelines for essential technical roles. Contribute to enhancing recruitment processes to improve candidate experiences and hiring efficiencies. Stay informed on recruitment trends and developments in the technical industry to attract top talent. RequirementsQualifications:Education: MA/BA Degree in Computer Science, IT, or related fields. Basic understanding of recruitment processes and tools. Skills & Knowledge: Desire to learn about various technical roles including QA, UI/UX, Software Development, DevOps, and Product Ownership. Excellent communication and interpersonal skills. Able to multitask and thrive in a fast-paced environment. Familiarity with Applicant Tracking Systems (ATS) and sourcing tools is advantageous. Basic knowledge of software development roles such as QA, Product Owner, UI/UX, and various programming languages. Work Mode: In-office.Shift Timing: 10 AM - 7 PM.Location: DHA Sector F, Rawalpindi.Salary: Competitive within the market.
About the Role:We are seeking a dedicated Human Resources Officer to join our dynamic HR team at Translation Empire. In this pivotal role, you will assist in a variety of administrative functions, ensuring the seamless operation of our HR processes and supporting our employees.Key Responsibilities:· Facilitate the onboarding and orientation of new hires.· Maintain and safeguard employee records with precision and confidentiality.· Manage payroll and benefits administration efficiently.· Assist in the development and implementation of HR policies and procedures.· Address employee inquiries and provide appropriate support.· Play a role in the performance management processes, including conducting employee evaluations.· Collaborate on various HR projects and initiatives as needed.· Conduct research and analysis on HR-related topics to enhance decision-making.· Participate in meetings and contribute to discussions concerning HR and operational matters.· Execute additional tasks and special projects as directed by HR management.· Ensure comprehensive employee documentation and records from day one of their employment.
Job Type: Internship Duration: 3–6 months Job Type: [Hybrid] Reports to: BI Manager Job OverviewWe are in search of a dedicated and detail-oriented Business Intelligence Analyst Intern to enhance our Business Intelligence team. This internship provides an outstanding opportunity to acquire practical experience with essential tools like Power BI, SQL, and Excel, while actively contributing to business reporting, bid analytics, and the upkeep of dashboards. Key Responsibilities Assist in gathering, cleansing, and analyzing structured and unstructured data from various sources. Design and manage Power BI dashboards and reports to facilitate operational and strategic decision-making. Provide support to bid teams by generating data-driven insights and independently executing analytical tasks for tender responses. Maintain and improve existing Power BI reports and Excel trackers utilized across departments. Contribute to the management and updating of our SQL-based reporting databases and assist with basic queries and stored procedures. Collaborate with senior analysts on ad hoc projects and cross-functional data initiatives. Requirements Essentials Basic understanding of Power BI, SQL (T-SQL or similar), and Excel. Solid grasp of data visualization principles and reporting fundamentals. Strong analytical, critical thinking, and problem-solving abilities. Proficient verbal and written communication skills. Proactive mindset and eagerness to learn in a fast-paced environment. Familiarity with data warehousing concepts and schema modeling (e.g., star/snowflake schemas). Preferred Skills (Bonus) Experience with SSIS, data warehousing, or data pipeline frameworks. Engagement in academic or personal projects involving data analysis. Basic knowledge of DAX or Python (e.g., pandas, matplotlib) is advantageous. What You Will Achieve Hands-on experience in a live production environment with BI tools and extensive datasets. Mentorship from seasoned analysts with insight into performance reporting and operational analytics. An opportunity to contribute to impactful work that influences operational performance and strategic growth.
Key Responsibilities Oversee and troubleshoot company products to ensure optimal performance. Develop and implement new features, along with regular updates. Create customized solutions tailored to customer specifications. Design and evaluate new systems being developed by the software team. Provide training and mentorship to junior developers. Outline technical roadmaps and engage in research and development activities. Assist junior team members in reviewing and debugging issues as they arise. Generate customized reports for select clients. Communicate effectively with stakeholders and conduct training for offshore staff. Manage live systems, including deployment and backup strategies. Design and oversee database management for both new and existing systems. Collaborate with the networking team for troubleshooting and configuration tasks. Perform periodic health monitoring of systems. Manage code repositories for all development projects, including TFS repository creation and user/role management. Act as a product owner by gathering requirements and formulating project plans with the scrum team. Design, create, and review technical documentation and workflows. Refine project backlogs and manage team tasks effectively. Review development outputs collaboratively with the scrum team.
Translation Empire PK is seeking a motivated Recruiter Intern to enhance our talent acquisition strategies. As an essential member of our recruitment team, you will play a pivotal role in sourcing, screening, and engaging exceptional technical talent, ensuring they align with our organizational values and objectives. This internship is perfect for proactive individuals eager to learn and passionate about technical recruitment.Key Responsibilities:Assist in managing the full recruitment lifecycle for various roles, from sourcing and screening candidates to coordinating interviews.Collaborate closely with hiring managers to understand team needs, requirements, and the company culture.Support initial screenings to evaluate candidates’ technical skills, experience, and compatibility with our culture.Familiarize yourself with recruitment platforms such as Workable ATS, LinkedIn, and other professional networks to identify potential candidates.Help establish and maintain talent pipelines for technical roles.Contribute to enhancing recruitment processes to improve candidate experience and hiring efficiency.Stay informed about recruitment trends and developments in the technical industry to attract top talent.
Join Translation Empire PK as a dedicated Female HR Intern, where you will be integral in facilitating our recruitment processes. This internship offers a unique opportunity to engage in candidate communications, manage our official email and LinkedIn interactions, and assist with application tracking via our ATS, Workable.Role Purpose:This internship is designed to provide valuable hands-on experience in HR and recruitment, specifically in supporting various recruitment activities. Successful completion may lead to a full-time position.Key Responsibilities:· Monitor and respond promptly to all messages in the PK Mailbox with professionalism.· Address candidate inquiries and comments through our official LinkedIn page.· Organize and document CVs received from PK recruitment portals accurately.· Upload CVs and candidate information to the Workable ATS with appropriate tagging and formatting.· Keep a detailed and updated record of all applications received across various platforms.· Collaborate with Recruiters and the Talent Acquisition team to manage candidate inquiries and follow-ups.· Escalate urgent or sensitive issues to relevant team members as needed.· Assist in generating weekly and monthly reports on candidate flow and mailbox activity.
About the Role: Join us at Translation Empire for an exciting opportunity as a Data Analyst Intern. This paid internship offers a platform to gain practical experience, receive mentorship from seasoned professionals, and the chance to evolve into a full-time position based on your performance.In this role, you will contribute to data-driven decision-making by collecting, analyzing, and interpreting insights using various analytics tools. If you have a keen interest in data, enjoy problem-solving, and are motivated to influence business outcomes, we welcome your application.Key Responsibilities:Support the development and maintenance of Power BI dashboards.Handle daily ad-hoc requests and client reporting tasks.Analyze key performance indicators (KPIs) to provide actionable insights.Collaborate closely with Senior Analysts to gain experience in data processing, reporting, and analytics.Deliver data-driven insights that aid in strategic business decisions.Organize and validate data from multiple sources, ensuring accuracy and detail.Assist in the creation of visually engaging and informative reports and presentations.Learn to automate reporting processes utilizing Excel, SQL, and Power BI.Qualifications & Requirements:Essential Skills:Proficient in Microsoft Excel (including pivot tables, VLOOKUP/XLOOKUP, data visualization).Familiarity with Power BI (basic dashboard creation and management).Basic SQL querying skills.Attention to detail and strong problem-solving capabilities.Excellent verbal and written communication skills.Aptitude for managing and analyzing data, identifying trends, and deriving insights.We encourage fresh graduates or candidates new to the field to apply.Preferred: Certifications in Excel, Power BI, or SQL will be considered an advantage.What We Offer:A structured internship program with the potential for a full-time Data Analyst position.Hands-on training and mentorship from Senior Business Intelligence Analysts.Real-world exposure to business data and analytics projects.A dynamic and collaborative work atmosphere.The opportunity to contribute to significant projects that shape business decisions.Why Join Us:Experience growth in a fast-paced learning environment.Gain practical experience using industry-standard tools and methodologies.Establish a strong foundation in data analytics and business intelligence.
