Founding Customer Success Manager

At SnapMagic, we are revolutionizing digital growth for the global electronics sector.Our flagship platform, SnapMagic Search (previously SnapEDA), caters to over 2 million engineers annually, serving as the primary discovery layer for electronic components. We are excited to expand SnapMagic Copilot, leveraging our proprietary dataset of over 10 million com…

At SnapMagic, we are revolutionizing the digital growth engine for the global electronics sector.Our flagship platform, SnapMagic Search (previously known as SnapEDA), engages over 2 million engineers each year and serves as the go-to discovery layer for electronic components. We are now expanding SnapMagic Copilot, leveraging a unique dataset of over 10 million components to function as the discovery and demand layer for the electronics industry worldwide.Having doubled our revenue since our initial funding round, we operate with a small but exceptional team. Our clients are growing alongside us, and we seek a dynamic individual to transform Customer Success into a robust, revenue-generating powerhouse.Role Overview:We are on the lookout for a pioneering Customer Success Manager to take charge of the Customer Success function from the ground up.This is a hands-on leadership role where you will be the first senior hire in Customer Success, managing accounts directly while crafting the systems, playbooks, and foundational elements for the future team.You will oversee all post-sale activities: onboarding, adoption, renewals, expansion, escalations, and the entire CS operating model. You will take the initiative to address any ambiguities or inefficiencies by implementing effective processes. Collaboration with Sales, Product, Engineering, and Leadership will be crucial to enhance SnapMagic's value delivery and customer growth.Key Responsibilities:Manage the entire post-sale customer journey, including onboarding, adoption, renewals, and upselling.Directly oversee a portfolio of clients, including key strategic and enterprise accounts.Develop Customer Success from the ground up, including success plans, onboarding frameworks, renewal processes, health scores, and MBRs/QBRs.Collaborate with Product and Engineering teams to articulate customer needs, resolve issues, and influence product roadmap decisions.Design scalable yet efficient Customer Success processes that enhance team productivity.Lay the groundwork for future Customer Success initiatives and team expansions.

About DatologyAI DatologyAI builds tools that help teams curate and optimize large datasets for AI model training. Our technology streamlines data selection, so models train faster and more efficiently. In many cases, customers see training times drop by up to 40 times, with smaller models outperforming much larger ones. This approach cuts deployment costs and reduces complexity for teams working with unique data. DatologyAI has secured $57.5 million in funding from investors including Felicis Ventures, Microsoft, and Amazon. Our team combines deep experience in data research and engineering, focused on advancing AI training data optimization. This Customer Success Manager role is based in Redwood City, CA. The team works together in the office four days each week.

Senior Manager, Customer SuccessAbout DexterityAt Dexterity, we are pioneers in the robotics industry, committed to revolutionizing the world through advanced technology. Our innovative solutions empower individuals to focus on creative and strategic tasks while our robots manage the repetitive and physically demanding activities.Our journey begins with warehouse automation, where the demand for intelligent and resilient supply chains touches millions of lives and businesses globally. With our full-stack robotics systems, we excel at picking, moving, and packing with a level of skill, awareness, and learning akin to humans. Our solutions are software-driven, hardware-agnostic, and have successfully processed over 15 million goods in production. Our customer-centric approach drives every decision we make, as we continually ask ourselves how we can help our clients achieve more with our robotic technology.Backed by esteemed investors like Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures, Dexterity stands as one of the fastest-growing companies in robotics. Join our diverse and passionate team, dedicated to making intelligent robots a reality!Role OverviewAs the Senior Manager, Customer Success, you will play a pivotal role in ensuring our customers' satisfaction and loyalty. You will oversee and implement activities for assigned customers throughout their contract lifecycle, including onboarding, training, and continuous support. This position emphasizes program management, where you will nurture customer relationships during the entire deployment of our robotics solutions. The ideal candidate will possess a proven ability to manage multiple clients, demonstrating resilience and adaptability in the face of complex customer challenges. You will be adept at forging strategic relationships and collaborating with various departments to influence stakeholders at all levels of an organization.Additionally, you will analyze key performance indicators (KPIs) and recommend process improvements to optimize customer satisfaction and retention. This will involve conducting thorough analyses of customer experiences, pinpointing gaps, and developing plans for future enhancements. A strong grasp of our robotics technology and its applications, combined with excellent organizational, communication, and relationship-building skills, is essential for success in this role.

About DexterityAt Dexterity, we are on a mission to revolutionize industries through the transformative power of robotics. Our cutting-edge technology empowers individuals to focus on innovative, creative, and problem-solving tasks by automating repetitive and physically demanding work.Starting with warehouse automation, we aim to enhance supply chain resilience, impacting millions of businesses and lives globally. Our comprehensive robotics systems are designed to pick, move, pack, and collaborate with human-like skill and adaptability. Our software-driven, hardware-agnostic systems have successfully picked over 15 million items in production. Our customer-centric approach drives every decision, as we continuously ask ourselves how we can enable our customers to achieve more with our robotic solutions.As one of the fastest-growing companies in the robotics sector, Dexterity is supported by leading investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures. Our diverse, multidisciplinary team thrives in a culture of passion, trust, and dedication. Join us in making intelligent robots a reality!About the Role This position emphasizes hardware deployment and field execution, distinct from traditional SaaS Customer Success roles or software implementation.We are looking for a Customer Success Manager, Aviation Robotics who will play a pivotal role in overseeing the execution, documentation, and customer delivery of robotics initiatives within the aviation sector. In this customer-facing role, you will manage expectations and collaborate closely with engineering, product, and go-to-market teams to oversee program timelines, documentation, and deployment activities. Your ability to translate technical information into clear program plans and customer updates will be vital in ensuring alignment with both internal standards and customer requirements.

Nimble is a pioneering healthtech organization dedicated to transforming the way individuals access, comprehend, and manage healthcare. We aim to establish the world's largest and most beloved pharmacy business. As a rapidly expanding, technology-driven startup, we focus on enhancing the experience for both patients and pharmacists. At Nimble, we cultivate a culture characterized by collaboration, transparent communication, and purposeful action, empowering us to tackle today's most thrilling challenges and achieve exponential growth.As a Client Partner, you will play a vital role in the Nimble team, acting as the primary point of contact for both new and existing pharmacy partners after their launch. Your responsibilities will include fostering client engagement with Nimble's innovative features and identifying new sales opportunities by aligning pharmacy objectives with revenue-driven growth strategies.

Join Nimble, a pioneering healthtech company dedicated to transforming healthcare accessibility and management. Our vision is to establish the world's largest and most beloved pharmacy service. As a dynamic and rapidly growing technology-driven startup, we are focused on enhancing both patient and pharmacist experiences. At Nimble, we cultivate a collaborative culture characterized by open communication and proactive decision-making, empowering us to tackle today's most exciting challenges and achieve remarkable growth.As the Enterprise Client Partner (Customer Success), you will serve as a trusted advisor to our key strategic clients, guiding them to maximize the benefits of our platform throughout their journey. Your responsibilities will include understanding client needs, facilitating onboarding and implementation, conducting product training sessions, promoting user adoption and retention, and ensuring sustained satisfaction. You will collaborate closely with C-suite executives and our program counterparts to drive successful outcomes.This position requires engagement with stakeholders across various departments including Sales, Support, Marketing, Product, Engineering, and Finance.Please note: This role includes up to 10% travel for client conferences to connect with Pharmacy leaders in person.

Nimble is an innovative healthtech company dedicated to enhancing access, understanding, and management of healthcare. We aim to establish the largest and most beloved pharmacy business globally. As a rapidly growing, technology-driven startup, we prioritize refining the experiences of both patients and pharmacists. At Nimble, we cultivate a collaborative culture characterized by open communication and proactive strategies, empowering us to tackle today's thrilling challenges and achieve remarkable growth.Our Enterprise Customer Success team collaborates with our most significant and intricate clients to facilitate measurable business transformations. We are seeking a Manager of Enterprise Customer Success to guide our team in managing a portfolio of priority enterprise accounts.In this pivotal role, you will oversee a team of seasoned Customer Success Managers (CSMs) who are committed to driving long-term customer value through strategic success planning, stakeholder alignment, best practice consultation, and demonstrable business impact. Your responsibilities will include ensuring operational excellence, providing coaching, and maintaining consistent execution across the team, guaranteeing that all interactions yield tangible outcomes that enhance retention and growth. You will collaborate closely with other leaders at Nimble to align account strategies, expansion initiatives, and customer success frameworks.Why this position is vital:Enterprise CSMs are responsible for value realization and retention for Nimble's most strategic clients. This role guarantees that engagements are executed with precision and impact through clear processes, structured coaching, and data-driven accountability.Your leadership will enable the team to connect Nimble’s platform with customer business objectives, demonstrate realized value, expand use cases, and instill a sense of urgency around adoption. This role directly influences retention, expansion, and product usage, which are core metrics for the success of Enterprise Customer Success.

onlyexperts designs, manufactures, and installs high-quality buildings, handling every phase from concept through completion. The Warranty and Customer Care Manager, based in Redwood City, California, plays a key role in shaping the homeowner experience after move-in. This position builds and leads the warranty program, supporting clients from key handover until all warranty periods conclude. Main responsibilities Evaluate and select a warranty case management platform, oversee its implementation, and manage ongoing operations. Design and manage the full warranty workflow, including intake, triage, assignment, scheduling, resolution, and closure of cases. Establish Service Level Agreements (SLAs) that align with CA SB-800 notice and response requirements. Maintain proactive communication with homeowners throughout the warranty process. Coordinate repairs with internal teams and approved subcontractors to ensure quality results. Manage OEM component warranty claims, preparing and submitting required documentation for customers. Monitor warranty trends and prepare detailed reports for company leadership. Create customer-facing materials, including warranty summaries and maintenance guides. Quality assurance and process improvement Identify and escalate recurring product defects to the factory quality and engineering teams. Lead or participate in root cause analysis for significant or systemic issues. Share findings to support improvements in manufacturing and design processes. Conduct site inspections to confirm construction quality meets company standards.

Technical Program Manager - Customer DeploymentsLocation: Redwood City, CA (On-Site) • Full-TimeAbout Hammerhead AIAt Hammerhead AI, we are pioneering the next generation of AI infrastructure through intelligent orchestration. Our innovative platform tackles one of the most critical barriers to AI access to power, optimizing data center power infrastructure to maximize AI token generation within existing electrical limits, without necessitating new power plants or grid expansions. Our team has successfully optimized over 8 gigawatts of mission-critical power globally, addressing a $64 billion-per-year market opportunity while significantly reducing the environmental impact of AI infrastructure.Joining Hammerhead means: Engaging at the frontier of AI, energy, and computing to create next-gen AI infrastructure. Working alongside experts in modern reinforcement learning, AI, IoT, IIoT software, and infrastructure technologies. Contributing to a more efficient and sustainable future for AI compute. Being part of a company leading the way in modern data center design and operation. Enjoying competitive compensation, equity, and benefits in a mission-driven, high-growth environment. Learning from a seasoned team with a track record of building and selling successful startups.Role OverviewWe are in search of a Technical Program Manager - Customer Deployments who will take charge of the complete delivery process for our customer deployments. You will be the primary owner of our flagship projects, guiding Hammerhead's platform from contract signing to live production at client sites.Your role will bridge Hammerhead's engineering and product teams, our data center partners, and our clients. You will be responsible for program plans, milestone tracking, and delivering successful outcomes for our customers.

Company Overview:Dyna Robotics is at the forefront of robotic technology, creating versatile robots driven by an innovative, proprietary AI foundation model. Our robots are designed to adapt and enhance their performance across diverse environments, boasting commercial-grade efficacy. With deployments in various sectors, our flagship model leads the industry in terms of adaptability and performance.Founded by visionary entrepreneurs Lindon Gao and York Yang, who previously sold Caper AI for $350 million, alongside former DeepMind research scientist Jason Ma, Dyna Robotics has successfully raised over $140 million from premier investors such as CRV and First Round. Join us as we transform the robotic automation landscape and pave the way for AI-powered robotics!Discover more at dyna.coPosition Overview:We are looking for a dynamic and experienced Founding Head of Sales to spearhead our commercial initiatives. This pivotal

WHO WE ARE AT BOX? Box (NYSE:BOX) stands at the forefront of Intelligent Content Management. Our innovative platform empowers organizations to enhance collaboration, manage content throughout its lifecycle, safeguard essential data, and revolutionize business processes with enterprise AI. Since our inception in 2005, we have simplified work for prominent global entities like JLL, Morgan Stanley, and Nationwide. With our headquarters in Redwood City, CA, and offices across the United States, Europe, and Asia, we are committed to transforming the way businesses operate in an AI-driven world. By joining Box, you will play a critical role in advancing our platform. Content is the heartbeat of collaboration, encompassing billions of files and information exchanged daily across teams, departments, and core business functions—contracts, invoices, employee records, financials, product specifications, marketing materials, and more. Our mission is to infuse intelligence into content management, empowering our clients to fully revamp their workflows. The combination of AI and enterprise content presents an unprecedented opportunity to reshape how the world collaborates, and at Box, you will be at the forefront of this significant transformation. WHY WE NEED YOU Our team consists of enthusiastic and dedicated education professionals who are eager to enhance our consulting practice. Our tailored training services are highly regarded and crucial to our customers’ success with Box. We are in search of an individual who brings enthusiasm to virtual classroom sessions, possesses exceptional communication skills to engage stakeholders at all levels, and adopts a strategic approach to promoting user adoption through education and change management methodologies. Every organization is striving to modernize their operations. As the leader in Intelligent Content Management, Box is uniquely positioned to assist enterprises in transforming collaborative processes with AI-native capabilities. We need to empower our customers throughout this transformative journey, and that’s where you come in. YOUR ROLE Foster collaborative relationships with a diverse range of clients across various industries. Ensure both new and existing Box customers are prepared to generate enthusiasm among end users and facilitate strategic adoption of Box, leading to long-term behavioral changes. Design and deliver engaging and interactive learning experiences through various formats (written content, live webinars, recorded video, etc.). ... (additional responsibilities related to customer education and support)

About Zūm:Zūm is at the forefront of transforming mass mobility through its innovative Connected Mobility Experience (Zūm CMX™) system. This cutting-edge platform synchronizes people, vehicles, and operations in real-time, addressing the challenges in the $50 billion student mobility sector. Zūm CMX is dedicated to enhancing the daily transportation experience for students and their families, making it efficient, transparent, and reliable. Currently, over 4,500 schools depend on Zūm CMX for their transportation needs. With numerous accolades, including recognition from Fast Company, CNBC, and the World Economic Forum, Zūm stands out as a leader in innovation and growth, supported by top-tier investors such as Sequoia Capital and Softbank.

About the Role Domino's Pizza in Redwood City is hiring a Customer Service Representative. This position focuses on helping customers, taking orders, and making sure each guest has a positive experience. A friendly attitude and clear communication are important for success in this role. What You’ll Do Greet customers in person and by phone Take accurate orders and answer questions about the menu Provide prompt, helpful service throughout each interaction Work with team members to keep the store welcoming and organized Location Redwood City

Revolution Medicines develops targeted therapies for patients with RAS-addicted cancers. The company’s pipeline includes RAS(ON) inhibitors such as daraxonrasib (RMC-6236), elironrasib (RMC-6291), zoldonrasib (RMC-9805), and RMC-5127, each focused on specific oncogenic variants of RAS proteins. The team is dedicated to advancing treatments for those affected by mutations in the RAS signaling pathway. The Manager of Document Management in Analytical Development & Quality Control is based in Redwood City, California. This role oversees the entire lifecycle of controlled documents within Analytical Development and Quality Control (ADQC), supporting both regulatory compliance and internal quality standards. The position manages documentation for internal teams as well as external partners. Key Responsibilities Oversee creation, review, approval, issuance, and archiving of controlled documents, including SOPs and work instructions. Develop and maintain document management practices and change control processes to meet regulatory and industry standards. Collaborate with cross-functional teams to assess, prioritize, and manage change requests. Track, document, and close change controls, including conducting impact assessments and obtaining required approvals. Communicate changes and their implications to stakeholders, such as senior management and regulatory affairs. Lead meetings across departments to keep documentation accurate and current. Monitor document metrics, identify trends, and highlight areas for improvement. Continuously evaluate and refine document management processes to enhance efficiency and effectiveness. Requirements Strong experience in the pharmaceutical or biotech sector. Background in document management, quality control, and regulatory compliance.

About the Role Revolution Medicines is hiring a Senior Manager of Business Analysis and Project Management in Redwood City, California. This position leads cross-functional teams to deliver strategic projects that support the company’s therapeutic programs. The Senior Manager oversees project planning, execution, and reporting, making sure each initiative aligns with organizational objectives.

Revolution Medicines is seeking a dynamic and experienced Senior Manager of Strategic Sourcing and Supplier Management to join our team in Redwood City, California. In this pivotal role, you will be responsible for developing and executing sourcing strategies that align with our business objectives, ensuring the optimization of supplier relationships while driving cost efficiencies and quality improvements. Your expertise will contribute significantly to our mission of advancing innovative medicines for patients.

Revolution Medicines, Inc. is seeking a highly skilled and experienced Senior Manager of Regulatory Operations with a focus on Records & Information Management. In this pivotal role, you will lead efforts to ensure compliance with regulatory requirements and enhance the efficiency of our records management processes. You will collaborate closely with cross-functional teams to develop and implement strategies that align with our corporate objectives and support our mission of advancing innovative therapies for patients.

Revolution Medicines is seeking a highly skilled Senior Portfolio & Delivery Manager to lead our project management efforts in drug development. This role requires a strategic thinker with a proven track record in managing complex portfolios and ensuring timely delivery of key milestones. The ideal candidate will possess exceptional leadership skills and the ability to work collaboratively across various departments to drive projects towards successful completion.

Job Title: Product Manager IIDepartment: ProductJob Level: L4FLSA: ExemptJob Summary:As a Product Manager II at Bear Robotics, you will be instrumental in defining and launching innovative solutions that elevate customer experiences and foster scalable growth. You will collaborate closely with Sales, Engineering, Marketing, and Customer Success teams to deliver new products and accessories, enhance our platform capabilities, and ensure seamless product deployment. A strong user-centered approach, technical proficiency, and the capacity to convert customer insights into practical product strategies will be essential in this role. Acting as a liaison between field teams and engineering, you’ll transform feedback from customers and technical account managers into impactful product features.Key Duties/Responsibilities:Product Strategy & Roadmapping: Define and prioritize product strategies for U.S. product launches, accessory development, and platform expansion. Maintain a clear, data-driven product roadmap aligned with company objectives and customer feedback.Customer Advocacy & Research: Engage with users, Sales, and field teams to identify pain points and opportunities. Advocate for the customer’s voice in product planning to ensure solutions address actual needs.Sales & Deployment Support: Partner with Sales and technical account managers to comprehend deployment challenges and customer requirements. Bridge process and communication gaps between Sales and Product, aiding in onboarding readiness from a product perspective.Cross-functional Leadership: Collaborate closely with Engineering, Design, Marketing, and other stakeholders to realize products effectively. Facilitate clear transitions, ensure execution speed, and assist teams in overcoming obstacles.Go-to-Market Execution: Lead product launches in conjunction with Marketing and Sales. Align teams on positioning, messaging, training, and deployment schedules.Stakeholder Engagement: Collaborate with internal and external stakeholders, including C-level executives, to align product direction and gain support. Clearly communicate product vision, progress, and decisions.Platform Scaling: Identify opportunities to extend platform capabilities for future growth. Design products and processes that support global scalability and long-term expansion.Performance Monitoring & Iteration: Establish product KPIs, analyze performance metrics, and iterate based on insights.