Senior Manager, Customer Success

Senior Manager, Customer SuccessAbout DexterityAt Dexterity, we are pioneers in the robotics industry, committed to revolutionizing the world through advanced technology. Our innovative solutions empower individuals to focus on creative and strategic tasks while our robots manage the repetitive and physically demanding activities.Our journey begins with ware…

At SnapMagic, we are revolutionizing the digital growth engine for the global electronics sector.Our flagship platform, SnapMagic Search (previously known as SnapEDA), engages over 2 million engineers each year and serves as the go-to discovery layer for electronic components. We are now expanding SnapMagic Copilot, leveraging a unique dataset of over 10 million components to function as the discovery and demand layer for the electronics industry worldwide.Having doubled our revenue since our initial funding round, we operate with a small but exceptional team. Our clients are growing alongside us, and we seek a dynamic individual to transform Customer Success into a robust, revenue-generating powerhouse.Role Overview:We are on the lookout for a pioneering Customer Success Manager to take charge of the Customer Success function from the ground up.This is a hands-on leadership role where you will be the first senior hire in Customer Success, managing accounts directly while crafting the systems, playbooks, and foundational elements for the future team.You will oversee all post-sale activities: onboarding, adoption, renewals, expansion, escalations, and the entire CS operating model. You will take the initiative to address any ambiguities or inefficiencies by implementing effective processes. Collaboration with Sales, Product, Engineering, and Leadership will be crucial to enhance SnapMagic's value delivery and customer growth.Key Responsibilities:Manage the entire post-sale customer journey, including onboarding, adoption, renewals, and upselling.Directly oversee a portfolio of clients, including key strategic and enterprise accounts.Develop Customer Success from the ground up, including success plans, onboarding frameworks, renewal processes, health scores, and MBRs/QBRs.Collaborate with Product and Engineering teams to articulate customer needs, resolve issues, and influence product roadmap decisions.Design scalable yet efficient Customer Success processes that enhance team productivity.Lay the groundwork for future Customer Success initiatives and team expansions.

At SnapMagic, we are revolutionizing digital growth for the global electronics sector.Our flagship platform, SnapMagic Search (previously SnapEDA), caters to over 2 million engineers annually, serving as the primary discovery layer for electronic components. We are excited to expand SnapMagic Copilot, leveraging our proprietary dataset of over 10 million components to enhance discovery and drive demand across the global electronics market.Having doubled our revenue since our seed funding, we are on an upward trajectory with a talented team that maintains high standards. As our customer base scales, we are seeking a skilled Customer Success Manager to transform our Customer Success function into a robust, revenue-generating powerhouse.Key Responsibilities:We are looking for a proactive Founding Customer Success Lead who will take charge of the end-to-end Customer Success journey.This hands-on role requires you to be our first senior Customer Success hire. You will directly manage client accounts while also developing the systems, playbooks, and frameworks that our Customer Success team will rely on.You will oversee all post-sale activities: onboarding, customer adoption, renewals, upselling, and the operational model of Customer Success. When there are challenges or inefficiencies, you will address them with a keen eye, first exercising judgment and then implementing processes. Collaboration with Sales, Product, Engineering, and Leadership will be crucial to ensure SnapMagic delivers exceptional value and grows alongside our customers.You will:Manage the complete post-sale customer lifecycle including onboarding, adoption, renewals, and upselling.Directly handle a portfolio of customers, with a focus on strategic and enterprise accounts.Develop Customer Success from the ground up, including success plans, onboarding frameworks, renewal strategies, health scores, and management review meetings.Collaborate with Product and Engineering to advocate for customer needs, resolve issues, and influence product roadmap strategies.Design scalable yet efficient Customer Success processes that enhance team productivity.Lay the groundwork for future Customer Success initiatives.

About DatologyAI DatologyAI builds tools that help teams curate and optimize large datasets for AI model training. Our technology streamlines data selection, so models train faster and more efficiently. In many cases, customers see training times drop by up to 40 times, with smaller models outperforming much larger ones. This approach cuts deployment costs and reduces complexity for teams working with unique data. DatologyAI has secured $57.5 million in funding from investors including Felicis Ventures, Microsoft, and Amazon. Our team combines deep experience in data research and engineering, focused on advancing AI training data optimization. This Customer Success Manager role is based in Redwood City, CA. The team works together in the office four days each week.

About DexterityAt Dexterity, we are on a mission to revolutionize industries through the transformative power of robotics. Our cutting-edge technology empowers individuals to focus on innovative, creative, and problem-solving tasks by automating repetitive and physically demanding work.Starting with warehouse automation, we aim to enhance supply chain resilience, impacting millions of businesses and lives globally. Our comprehensive robotics systems are designed to pick, move, pack, and collaborate with human-like skill and adaptability. Our software-driven, hardware-agnostic systems have successfully picked over 15 million items in production. Our customer-centric approach drives every decision, as we continuously ask ourselves how we can enable our customers to achieve more with our robotic solutions.As one of the fastest-growing companies in the robotics sector, Dexterity is supported by leading investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures. Our diverse, multidisciplinary team thrives in a culture of passion, trust, and dedication. Join us in making intelligent robots a reality!About the Role This position emphasizes hardware deployment and field execution, distinct from traditional SaaS Customer Success roles or software implementation.We are looking for a Customer Success Manager, Aviation Robotics who will play a pivotal role in overseeing the execution, documentation, and customer delivery of robotics initiatives within the aviation sector. In this customer-facing role, you will manage expectations and collaborate closely with engineering, product, and go-to-market teams to oversee program timelines, documentation, and deployment activities. Your ability to translate technical information into clear program plans and customer updates will be vital in ensuring alignment with both internal standards and customer requirements.

Nimble is a pioneering healthtech organization dedicated to transforming the way individuals access, comprehend, and manage healthcare. We aim to establish the world's largest and most beloved pharmacy business. As a rapidly expanding, technology-driven startup, we focus on enhancing the experience for both patients and pharmacists. At Nimble, we cultivate a culture characterized by collaboration, transparent communication, and purposeful action, empowering us to tackle today's most thrilling challenges and achieve exponential growth.As a Client Partner, you will play a vital role in the Nimble team, acting as the primary point of contact for both new and existing pharmacy partners after their launch. Your responsibilities will include fostering client engagement with Nimble's innovative features and identifying new sales opportunities by aligning pharmacy objectives with revenue-driven growth strategies.

Join Nimble, a pioneering healthtech company dedicated to transforming healthcare accessibility and management. Our vision is to establish the world's largest and most beloved pharmacy service. As a dynamic and rapidly growing technology-driven startup, we are focused on enhancing both patient and pharmacist experiences. At Nimble, we cultivate a collaborative culture characterized by open communication and proactive decision-making, empowering us to tackle today's most exciting challenges and achieve remarkable growth.As the Enterprise Client Partner (Customer Success), you will serve as a trusted advisor to our key strategic clients, guiding them to maximize the benefits of our platform throughout their journey. Your responsibilities will include understanding client needs, facilitating onboarding and implementation, conducting product training sessions, promoting user adoption and retention, and ensuring sustained satisfaction. You will collaborate closely with C-suite executives and our program counterparts to drive successful outcomes.This position requires engagement with stakeholders across various departments including Sales, Support, Marketing, Product, Engineering, and Finance.Please note: This role includes up to 10% travel for client conferences to connect with Pharmacy leaders in person.

Nimble is an innovative healthtech company dedicated to enhancing access, understanding, and management of healthcare. We aim to establish the largest and most beloved pharmacy business globally. As a rapidly growing, technology-driven startup, we prioritize refining the experiences of both patients and pharmacists. At Nimble, we cultivate a collaborative culture characterized by open communication and proactive strategies, empowering us to tackle today's thrilling challenges and achieve remarkable growth.Our Enterprise Customer Success team collaborates with our most significant and intricate clients to facilitate measurable business transformations. We are seeking a Manager of Enterprise Customer Success to guide our team in managing a portfolio of priority enterprise accounts.In this pivotal role, you will oversee a team of seasoned Customer Success Managers (CSMs) who are committed to driving long-term customer value through strategic success planning, stakeholder alignment, best practice consultation, and demonstrable business impact. Your responsibilities will include ensuring operational excellence, providing coaching, and maintaining consistent execution across the team, guaranteeing that all interactions yield tangible outcomes that enhance retention and growth. You will collaborate closely with other leaders at Nimble to align account strategies, expansion initiatives, and customer success frameworks.Why this position is vital:Enterprise CSMs are responsible for value realization and retention for Nimble's most strategic clients. This role guarantees that engagements are executed with precision and impact through clear processes, structured coaching, and data-driven accountability.Your leadership will enable the team to connect Nimble’s platform with customer business objectives, demonstrate realized value, expand use cases, and instill a sense of urgency around adoption. This role directly influences retention, expansion, and product usage, which are core metrics for the success of Enterprise Customer Success.

onlyexperts designs, manufactures, and installs high-quality buildings, handling every phase from concept through completion. The Warranty and Customer Care Manager, based in Redwood City, California, plays a key role in shaping the homeowner experience after move-in. This position builds and leads the warranty program, supporting clients from key handover until all warranty periods conclude. Main responsibilities Evaluate and select a warranty case management platform, oversee its implementation, and manage ongoing operations. Design and manage the full warranty workflow, including intake, triage, assignment, scheduling, resolution, and closure of cases. Establish Service Level Agreements (SLAs) that align with CA SB-800 notice and response requirements. Maintain proactive communication with homeowners throughout the warranty process. Coordinate repairs with internal teams and approved subcontractors to ensure quality results. Manage OEM component warranty claims, preparing and submitting required documentation for customers. Monitor warranty trends and prepare detailed reports for company leadership. Create customer-facing materials, including warranty summaries and maintenance guides. Quality assurance and process improvement Identify and escalate recurring product defects to the factory quality and engineering teams. Lead or participate in root cause analysis for significant or systemic issues. Share findings to support improvements in manufacturing and design processes. Conduct site inspections to confirm construction quality meets company standards.

About the Role Revolution Medicines is hiring a Senior Manager of Business Analysis and Project Management in Redwood City, California. This position leads cross-functional teams to deliver strategic projects that support the company’s therapeutic programs. The Senior Manager oversees project planning, execution, and reporting, making sure each initiative aligns with organizational objectives.

Revolution Medicines is seeking a highly skilled Senior Portfolio & Delivery Manager to lead our project management efforts in drug development. This role requires a strategic thinker with a proven track record in managing complex portfolios and ensuring timely delivery of key milestones. The ideal candidate will possess exceptional leadership skills and the ability to work collaboratively across various departments to drive projects towards successful completion.

WHAT IS BOX? Box Inc. (NYSE:BOX) stands at the forefront of Intelligent Content Management. Our innovative platform empowers organizations to enhance collaboration, manage the comprehensive content lifecycle, secure vital information, and revolutionize business workflows using enterprise AI. We equip companies to excel in the AI-first business landscape. Established in 2005, Box has simplified operations for premier global organizations, including JLL, Morgan Stanley, and Nationwide. Our headquarters is situated in Redwood City, CA, with additional offices across the United States, Europe, and Asia. Joining Box provides an exceptional opportunity to advance our platform further. Content is the backbone of our operations; it encompasses the countless files and information exchanged daily across teams, departments, and critical business processes: contracts, invoices, employee records, financial data, product specifications, marketing assets, and beyond. Our mission is to infuse intelligence into content management, empowering our clients to drastically transform their workflows. With the synergy of AI and enterprise content, the potential to change how the world collaborates has never been more significant, and at Box, you will be at the forefront of this transformative movement. WHY BOX NEEDS YOU Box is on the lookout for a Senior Product Manager to spearhead the development of our eDiscovery products, particularly focused on legal hold, content collection, and forthcoming legal compliance solutions. As organizations place greater emphasis on data security and compliance, the demand for effective eDiscovery tools is more critical than ever. This position will concentrate on formulating strategies that enable users to manage their content efficiently while meeting legal standards. By taking the lead on these initiatives, the Senior Product Manager will play an integral role in supporting businesses' compliance with legal obligations. WHAT YOU'LL DO Product Strategy Development: Shape and evolve the product vision and strategies for Legal Holds, Content Collection, and future eDiscovery initiatives. Stakeholder Collaboration: Collaborate closely with cross-functional teams, including engineering, design, marketing, and sales, to gather requirements and ensure the successful launch of products. Market Research: Conduct thorough research on industry trends, customer needs, and competitor offerings to guide product decisions and pinpoint opportunities for innovation. Roadmap Management: Create and manage the product roadmap, prioritizing features based on customer feedback, business impact, and resource availability.

Company Overview Serve Robotics designs sidewalk delivery robots that help goods move through cities in new ways. The company aims to make deliveries more accessible, reduce street congestion, and support local businesses. Serve robots currently operate in cities such as Los Angeles, Miami, Dallas, Atlanta, and Chicago. About the Team The team brings together experienced professionals in software, hardware, and design. Serve Robotics addresses real-world challenges using robotics, machine learning, and computer vision, always with a focus on the user experience. Collaboration and respect drive the team's approach to solving complex problems. Role Overview: Senior Hardware Product Manager This role leads the evolution of Serve's robotic fleet. The Senior Hardware Product Manager oversees updates to current products and develops new features that improve speed, safety, and capability. This work directly supports key business objectives: growing delivery volume, optimizing costs, achieving operational excellence, and expanding revenue streams. Key Responsibilities Guide updates and improvements for existing robotic products Drive development of new hardware features to enhance performance and safety Work with teams across Hardware, Software, Delivery Platform, Design, Embedded Software, Program Management, Policy, Expansion, and Business Development Impact Accelerate delivery growth Optimize operational costs Support operational excellence Help diversify revenue streams Location: Redwood City, CA

Revolution Medicines is seeking a dynamic and experienced Senior Manager of Strategic Sourcing and Supplier Management to join our team in Redwood City, California. In this pivotal role, you will be responsible for developing and executing sourcing strategies that align with our business objectives, ensuring the optimization of supplier relationships while driving cost efficiencies and quality improvements. Your expertise will contribute significantly to our mission of advancing innovative medicines for patients.

Join seer as a Senior Conference Marketing Manager, where you will spearhead innovative marketing strategies to elevate our conference presence. You will collaborate with cross-functional teams to design and execute impactful marketing campaigns that drive attendee engagement and enhance brand visibility. Your expertise in event marketing and stakeholder management will be pivotal in creating memorable experiences at our conferences.

Join Poshmark, Inc. as a Senior Growth Product Manager and be at the forefront of driving our product strategy and growth initiatives. You will collaborate closely with cross-functional teams to develop innovative solutions that enhance user engagement and drive revenue growth. Your insights will shape product roadmaps and influence key business decisions.

Technical Program Manager - Customer DeploymentsLocation: Redwood City, CA (On-Site) • Full-TimeAbout Hammerhead AIAt Hammerhead AI, we are pioneering the next generation of AI infrastructure through intelligent orchestration. Our innovative platform tackles one of the most critical barriers to AI access to power, optimizing data center power infrastructure to maximize AI token generation within existing electrical limits, without necessitating new power plants or grid expansions. Our team has successfully optimized over 8 gigawatts of mission-critical power globally, addressing a $64 billion-per-year market opportunity while significantly reducing the environmental impact of AI infrastructure.Joining Hammerhead means: Engaging at the frontier of AI, energy, and computing to create next-gen AI infrastructure. Working alongside experts in modern reinforcement learning, AI, IoT, IIoT software, and infrastructure technologies. Contributing to a more efficient and sustainable future for AI compute. Being part of a company leading the way in modern data center design and operation. Enjoying competitive compensation, equity, and benefits in a mission-driven, high-growth environment. Learning from a seasoned team with a track record of building and selling successful startups.Role OverviewWe are in search of a Technical Program Manager - Customer Deployments who will take charge of the complete delivery process for our customer deployments. You will be the primary owner of our flagship projects, guiding Hammerhead's platform from contract signing to live production at client sites.Your role will bridge Hammerhead's engineering and product teams, our data center partners, and our clients. You will be responsible for program plans, milestone tracking, and delivering successful outcomes for our customers.

Revolution Medicines, Inc. is seeking a highly skilled and experienced Senior Manager of Regulatory Operations with a focus on Records & Information Management. In this pivotal role, you will lead efforts to ensure compliance with regulatory requirements and enhance the efficiency of our records management processes. You will collaborate closely with cross-functional teams to develop and implement strategies that align with our corporate objectives and support our mission of advancing innovative therapies for patients.

Join our innovative team at a prestigious family office dedicated to high-end residential construction and facilities management for ultra-high-net-worth individuals. We emphasize professionalism, kindness, integrity, and confidentiality, ensuring a premier working experience for our employees.As a Senior Construction Project Manager, you will take the lead in managing complex and customized projects that span several years and locations. Operating as an owner's representative, you will collaborate closely with internal stakeholders and external partners, including project managers, architects, and general contractors, to ensure the successful delivery of projects.This role demands a high level of ownership, discretion, and attention to detail. You will lead various workstreams independently while also supporting the broader execution of projects. Most of the current projects are domestic, requiring occasional travel.Core Duties & Responsibilities:Oversee a diverse range of projects, from specialized scopes to large-scale residential construction and facilities.Ensure alignment between internal stakeholders and external partners throughout the project lifecycle.Facilitate communication among internal teams, architects, consultants, and contractors to maintain clarity and accountability.Monitor project milestones, budgets, and schedules, proactively identifying risks and driving their resolution.Review and manage key project documentation, including contracts, RFIs, submittals, and change orders.Collaborate with the Director of Design & Construction to provide regular project updates and strategic recommendations.Uphold quality standards focusing on high-end finishes and meticulous execution.Assist with project closeout documentation and activities, including warranties and operational readiness.Ensure compliance with all relevant building codes, safety standards, and project-specific guidelines.Act as a flexible team member, seamlessly transitioning between hands-on execution, coordination, and project leadership as required.

WHAT IS BOX? Box (NYSE:BOX) is the premier provider of Intelligent Content Management. Our innovative platform empowers organizations to enhance collaboration, efficiently manage the entire content lifecycle, safeguard critical information, and revolutionize business workflows with the integration of enterprise AI. Founded in 2005, Box is dedicated to simplifying work for leading global enterprises such as JLL, Morgan Stanley, and Nationwide. With our headquarters located in Redwood City, CA, we boast offices across the United States, Europe, and Asia. By joining Box, you will have a unique opportunity to push our platform to new heights. Content drives the way we work, encompassing billions of files and pieces of information that flow between teams, departments, and essential business processes daily: contracts, invoices, employee records, financial reports, product specifications, marketing assets, and more. Our mission is to infuse intelligence into content management and empower our customers to radically transform workflows across their organizations. With the convergence of AI and enterprise content, the potential to redefine how the world collaborates has never been more significant, and at Box, you will be at the forefront of this major transition. WHY BOX NEEDS YOU Box is on the lookout for a Senior Product Manager specializing in eDiscovery products to elevate our offerings in legal hold, content collection, and future legal compliance solutions. As organizations heighten their focus on data security and compliance, the demand for robust eDiscovery tools is more critical than ever. This role is pivotal in crafting strategies that enable users to manage their content effectively while conforming to legal standards. By spearheading these initiatives, the Senior Product Manager will play an essential role in aiding businesses to meet their legal obligations efficiently. WHAT YOU'LL DO Product Strategy Development: Formulate and refine the product vision and strategy for Legal Holds, Content Collection, and future eDiscovery initiatives. Stakeholder Collaboration: Engage closely with cross-functional teams, including engineering, design, marketing, and sales, to gather requirements and ensure successful product delivery. Market Research: Undertake comprehensive research on industry trends, customer needs, and competitor offerings to inform product decisions and uncover opportunities for innovation. Roadmap Management: Develop and maintain the product roadmap, prioritizing features based on customer feedback, business impact, and resource availability.