Partner Relationship Representative

Location: Remote , Riga, Latvia About viva.com viva.com is a leading Tech Bank in Europe, focused on transforming omnichannel payment acceptance for businesses. The company offers a wide range of services, including card issuing, loans, and deposit accounts, serving businesses across 22 countries under the EU FOS framework. Licensed by the Bank of Greece, vi…

Nexpay stands at the forefront of the fintech revolution in the Baltics, delivering innovative banking solutions tailored for digital enterprises. Since our inception in 2017, we have successfully established over 600 business accounts, facilitating transactions exceeding €7 billion.With expanding offices in Riga and Vilnius, we invite passionate and skilled individuals to join our vibrant Business team as Sales and Relationship Managers. In this role, you will collaborate with a diverse group of professionals, enriching our dynamic work environment.

Join aleph as a Senior Client Partner, where you will leverage your expertise to foster strong partnerships with our clients, ensuring their success through innovative solutions. This role requires a strategic mindset, exceptional communication skills, and the ability to identify and capitalize on new business opportunities.

Mercier Consultancy Group is looking for a German Travel Representative to support our tourism operations. This remote position is based in Riga, Latvia, with the possibility to relocate to Greece and work within a culturally diverse setting. The role centers on providing travel services to German-speaking clients, helping them plan and enjoy memorable trips. Key Responsibilities Respond to travel inquiries, handle bookings, and assist with itinerary planning for German-speaking clients. Customize travel arrangements to fit each client's preferences and needs, aiming for high client satisfaction. Coordinate bookings for flights, hotels, tours, and related travel services with careful attention to detail. Resolve client issues promptly and maintain a professional approach in all communications. Keep up to date with travel trends, policies, and current promotional offers. Accurately maintain customer information using CRM tools. Role Overview This position is well suited for those who enjoy working with people and have a strong interest in travel and tourism. The role involves direct client interaction, problem-solving, and staying informed about the latest in the travel industry.

Join Mercier Consultancy MD, a leading organization in the financial services sector, as we present an exciting opportunity for German Speaking Customer Service Representatives to support an Online Bank. This role offers a unique chance to work in beautiful Greece while delivering outstanding customer service. If you are passionate about banking services and thrive in a fast-paced environment, we want to hear from you!Your Responsibilities Include: Handling customer inquiries regarding online banking services, account management, and transactions through phone, email, and chat in German. Providing accurate information about banking products, associated fees, and remote banking functionalities. Assisting customers in troubleshooting technical issues related to the online banking platform. Effectively resolving customer complaints and queries to ensure high satisfaction levels. Documenting all customer interactions in our CRM system for comprehensive record-keeping and follow-up. Collaborating with banking staff and departments to improve service delivery and enhance customer experience. Staying updated on financial regulations and banking industry developments to provide relevant advice to customers.

Join the dynamic team at Mercier Consultancy MD, where we are excited to offer a remarkable opportunity for Polish Speaking Customer Service Representatives within a leading SaaS company located in Greece. This position is ideal for tech-savvy individuals who are passionate about delivering outstanding customer support. As an integral part of our team, you will guide clients in effectively utilizing our software solutions, communicating fluently in Polish.Key ResponsibilitiesHandle customer inquiries regarding software products and services through phone, email, and chat in Polish.Offer clients detailed information about product features, troubleshooting assistance, and technical support.Facilitate customer onboarding and provide guidance during software setup and usage.Swiftly resolve customer issues, complaints, and technical queries to ensure maximum satisfaction.Accurately document all customer interactions in the CRM system to support follow-ups and maintain quality control.Collaborate with technical teams to enhance customer experience and address complex issues.Remain informed about industry trends and software advancements to offer knowledgeable assistance.

Join the dynamic team at Mercier Consultancy Group as a Dutch-speaking Customer Service Representative specializing in Subscription-Based Services. This exciting opportunity allows you to work remotely while enjoying the beautiful culture and lifestyle of Greece. You will play a pivotal role in supporting our customers with their subscription inquiries, ensuring they have a seamless experience. If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we want to hear from you!Key Responsibilities Respond to customer inquiries regarding subscription services via phone, email, and chat in Dutch. Provide assistance with account management, billing queries, and service features. Help customers troubleshoot issues to enhance their subscription experience. Address complaints with effective solutions that prioritize customer satisfaction. Accurately document customer interactions in the CRM system for streamlined follow-up. Work collaboratively with other departments to ensure exceptional service delivery. Stay updated on the latest service enhancements and industry trends to effectively assist customers.

Join GoCardless as a People Operations Partner and play a pivotal role in enhancing our employee experience and operational efficiency. As a key member of our People team, you will collaborate closely with various departments to align people strategies with business goals and ensure a thriving workplace culture.In this role, you will be responsible for implementing HR initiatives that support talent management, employee engagement, and organizational development. Your expertise will contribute to driving performance and fostering an inclusive environment.

Join Mercier Consultancy Group as a Danish Speaking Customer Service Representative for a renowned Food Delivery Platform, with an exciting opportunity to work remotely while being based in the stunning landscapes of Greece. This role is ideal for enthusiastic individuals who are dedicated to providing exceptional customer service and are passionate about the food delivery industry. You will play a vital role in assisting customers with their inquiries while efficiently communicating in Danish.Key Responsibilities Address customer inquiries related to orders, delivery status, and service-related questions through phone, email, and live chat in Danish. Deliver precise information to clients regarding menu selections, pricing, and special promotions. Support customers with order adjustments, cancellations, and management of feedback. Quickly resolve customer complaints and issues to ensure high satisfaction levels. Maintain accurate records of all interactions and update customer details in the CRM system. Work collaboratively with delivery teams and restaurant partners to improve the overall customer experience. Stay updated on the latest food delivery trends and service offerings to provide informed assistance to customers.

Join Mercier Consultancy Group and embark on an exciting journey as a Danish Speaking Customer Service Representative for Booking.com, all while enjoying the stunning landscapes of Greece. This position is ideal for travel enthusiasts who are passionate about providing excellent hospitality. You will play a crucial role in assisting customers in Danish by addressing their inquiries and ensuring a smooth booking experience.Key Responsibilities Handle customer inquiries regarding bookings, cancellations, and modifications through phone, email, and chat in Danish. Deliver accurate and timely information on available accommodations, rates, and Booking.com policies. Help customers troubleshoot issues with their reservations and provide effective solutions. Efficiently resolve customer complaints while maintaining high satisfaction levels. Document all customer interactions in the CRM system for tracking and future reference. Collaborate with other departments to enhance customer service and streamline booking processes. Stay updated on new features, promotions, and updates on the Booking.com platform to provide the best assistance.

Mercier Consultancy Group is excited to present a remarkable opportunity for Dutch Speaking Customer Service Representatives to join a leading telecommunications firm in Greece. This role is ideal for tech-savvy individuals who thrive on customer interaction and are eager for a unique international experience. In this position, you will assist Dutch-speaking clients with their telecommunications needs, providing exceptional support and solutions.Key Responsibilities Address customer inquiries regarding telecommunications products, services, and promotions via phone, email, and live chat in Dutch. Support customers with account management, billing inquiries, and service setups. Efficiently resolve customer complaints and technical issues to ensure a positive experience. Accurately document all interactions in the CRM system for tracking and analysis. Collaborate with team members to stay informed about new products and maintain service excellence. Provide constructive feedback to management to enhance customer service processes and policies.

Join the Mercier Consultancy Group as a German Speaking Customer Service Representative in the exhilarating world of Sports Gaming. This remote position allows you to work from beautiful Greece while engaging with sports enthusiasts and providing top-notch customer support. If you are passionate about sports and gaming, this is the perfect opportunity for you!Key Responsibilities Handle customer inquiries related to sports gaming platforms, bets, and promotions through phone, email, and chat in German. Offer comprehensive information about gaming rules, betting options, and account management. Assist customers with technical difficulties on the gaming platform, ensuring swift resolutions. Effectively address complaints and concerns to uphold high levels of customer satisfaction. Document all customer interactions accurately in the CRM system for seamless follow-up. Collaborate with internal teams to enhance the overall customer experience and optimize processes. Stay informed about sports events and gaming trends to provide timely and relevant assistance.

Join Mercier Consultancy Group for an exhilarating opportunity as a German Speaking Customer Service Representative with a prestigious Consumer Electronics Brand, offering the remarkable prospect to work in the stunning landscapes of Greece. This role is ideal for tech-savvy individuals who are passionate about delivering outstanding customer service. You will be at the forefront of assisting customers with inquiries about the newest electronics while communicating in German.Key Responsibilities Handle customer inquiries regarding consumer electronics products, services, and support through phone, email, and chat in German. Deliver comprehensive information about product features, specifications, and troubleshooting methods. Efficiently assist customers with order processing, returns, and warranty claims. Resolve customer issues and complaints promptly to ensure a delightful experience. Accurately document all customer interactions in our CRM system. Work closely with technical teams to provide precise solutions and boost customer satisfaction. Keep informed about product launches and advancements in consumer electronics to offer relevant guidance.

Join Mercier Consultancy MD as a Polish-Speaking Customer Service Representative and be part of a premier Payment Solutions Provider with an opportunity to work remotely from Greece. This role is ideal for individuals who excel in customer-centric environments and are eager to make a significant impact in the vibrant financial technology industry. You will guide customers through payment solutions and services while delivering exceptional support in Polish.Key Responsibilities Manage customer inquiries regarding payment processing, account management, and technical issues through phone, email, and chat in Polish. Deliver clear and precise information about payment solutions, product features, and troubleshooting tactics. Assist customers with transaction inquiries, disputes, and account-related questions. Efficiently resolve customer complaints and technical challenges, ensuring high levels of customer satisfaction. Thoroughly document all customer interactions in the CRM system for effective follow-up. Work with technical teams to guarantee prompt resolution of customer issues. Stay updated on industry trends and advancements in payment solutions to provide knowledgeable assistance.

Join Mercier Consultancy MD and embrace an exciting career opportunity as a Polish-Speaking Customer Service Representative focused on Subscription-Based Services, all while working remotely in beautiful Greece. We are looking for passionate individuals who excel in delivering outstanding customer support within a dynamic service environment. In this role, you will assist customers with their subscription inquiries and ensure a seamless service experience, all conducted in Polish.Key Responsibilities Respond to customer inquiries related to subscription services, including account management, billing issues, and service updates via phone, email, and chat in Polish. Provide comprehensive information to customers about subscription plans, features, and pricing. Guide customers through the onboarding process and assist them in maximizing service utilization. Efficiently resolve complaints and issues to maintain high levels of customer satisfaction. Accurately document all customer interactions in the CRM system for follow-up and record-keeping purposes. Work collaboratively with cross-functional teams to enhance service delivery and respond to evolving customer needs. Stay updated on industry trends and service offerings to provide informed assistance to customers.

Join Mercier Consultancy in an exciting role as a Danish Speaking Customer Service Representative for a prestigious E-Commerce Platform, with the added benefit of experiencing the vibrant culture and sunny climate of Greece. This position is perfect for those who are enthusiastic about online shopping and committed to delivering top-notch customer service. In this role, you will engage with customers in Danish, guiding them through the platform and resolving inquiries effectively.Key Responsibilities Address customer inquiries regarding the e-commerce platform, including orders, returns, and product details through phone, email, and chat in Danish. Offer detailed support on account management, payment processing, and shipping questions. Quickly resolve customer complaints and issues to ensure a positive experience. Record all customer interactions and feedback in the CRM system for documentation purposes. Work collaboratively with other departments to improve customer service delivery and handle complex issues. Stay updated on product offerings, promotions, and e-commerce trends to provide informed assistance.

Join Mercier Consultancy MD and embark on a thrilling career as a Polish Speaking Customer Support Representative for a premier Cybersecurity Company. This exceptional opportunity allows you to work remotely while providing invaluable assistance to clients in the vibrant field of cybersecurity. Your expertise in Polish will be key as you help customers navigate their cybersecurity concerns effectively.Key ResponsibilitiesHandle customer inquiries related to cybersecurity products and services through phone, email, and chat in Polish.Deliver comprehensive information about product features, pricing, and implementation procedures.Support customers in troubleshooting and resolving technical issues linked to cybersecurity solutions.Accurately document all interactions in the CRM system for efficient service tracking.Collaborate with technical teams to ensure timely resolution of customer needs and concerns.Keep abreast of the latest trends in cybersecurity to provide relevant support and guidance.Enhance customer satisfaction through outstanding service and proactive communication.