AI Team Lead / Manager

Lucidya stands at the forefront of AI innovation in the region, developing intelligent solutions that enhance the customer experience. As we venture into a new AI-driven business line, we are on the lookout for a forward-thinking AI Team Lead / AI Technical Manager to lead the creation of our flagship product: a fully scalable AI Agent platform designed from…

We are seeking a dynamic and experienced Mendix Team Lead to join our innovative team at Ghobash Group in Riyadh. This role is pivotal in guiding a team of skilled developers to deliver exceptional Mendix applications that meet the evolving needs of our clients. As a Team Lead, you will not only oversee project execution but also mentor your team members, ensuring their growth and development in the Mendix platform.

Ninja is seeking a dedicated and seasoned Partner Care Team Lead to drive our Partner Care team and strengthen our relationships with our esteemed partners. You will play a pivotal role in ensuring that our partners receive outstanding support and that their needs are addressed efficiently and effectively.Key Responsibilities: Lead and mentor the Partner Care team, offering guidance and support to achieve high performance and engagement levels. Devise and implement strategies to enhance partner satisfaction and retention through effective communication and support. Track team performance metrics and deliver regular reports to management on key performance indicators (KPIs). Serve as a liaison between partners and internal teams, ensuring alignment on objectives and resolving any partner concerns. Build and maintain strong relationships with key partners to foster collaboration and partnership synergy. Facilitate regular training sessions to equip team members with the skills needed to effectively handle partner inquiries and issues. Collect and analyze feedback from partners to identify improvement areas and initiate changes within the organization. Stay updated on industry trends and best practices to maintain Ninja's leadership in partner support.

About Mrsool Mrsool is a leading delivery platform serving the Middle East and North Africa. Known for its 'order anything from anywhere' service, the company connects customers with over 100,000 restaurants and stores. Generative AI powers real-time order fulfillment, while a dedicated courier network delivers quickly and reliably. Mrsool consistently earns high ratings on Apple’s App Store and Google Play Store, building trust with millions by offering a personalized, convenient experience, whether for a late-night meal, a last-minute gift, or everyday essentials. Role Overview: Customer Care Team Lead The Customer Care Team Lead oversees live chat support operations at Mrsool’s Riyadh office. This role focuses on guiding a team of customer care agents to deliver fast, effective service through live chat. The Team Lead ensures each interaction meets high standards for response time and customer satisfaction. Main Responsibilities Lead, mentor, and support a team of Customer Care agents handling live chat inquiries. Track team performance against KPIs and SLAs, ensuring targets are met. Offer real-time coaching and assistance to agents during their shifts. Manage escalated customer issues, resolving complex cases as they arise. Review and analyze performance metrics to spot trends and areas for improvement. Conduct regular feedback sessions and performance reviews with team members. Work with other departments to improve the overall customer experience. Maintain alignment with company policies and quality standards. Location Riyadh, Riyadh Province, Saudi Arabia

Join our innovative team at Masterworks Company as a Technical Lead specializing in Artificial Intelligence. We are on the lookout for a skilled AI Engineer with a strong command of Large Language Models (LLMs), Natural Language Processing (NLP), and Speech-to-Text technologies. In this pivotal role, you will be responsible for designing, developing, and deploying cutting-edge AI solutions that will transform our products and services through intelligent automation and enhanced language comprehension.Key Responsibilities:LLM Development & Integration: Fine-tune and deploy Large Language Models for applications such as chatbots, content generation, and virtual assistants. Evaluate and optimize model performance for practical use cases and ensure seamless integration into production environments.NLP System Design: Design and implement NLP algorithms for diverse tasks, including text classification, sentiment analysis, entity recognition, and summarization. Manage large datasets to facilitate model training and validation.Speech-to-Text Implementation: Develop and optimize speech-to-text pipelines catering to multiple languages and dialects. Integrate speech recognition systems with NLP and LLM modules to deliver comprehensive conversational experiences.Performance Optimization: Enhance AI model efficiency for real-time applications while identifying and mitigating biases to ensure accuracy and fairness.Research & Innovation: Keep abreast of the latest advancements in LLMs, NLP, and Speech AI. Experiment with new architectures and techniques to foster innovation.Documentation & Collaboration: Maintain comprehensive documentation of models, datasets, and workflows while collaborating with product managers, software engineers, and other stakeholders to produce high-quality AI solutions.

Take charge of the complete support operating model for AI and enterprise technology solutions, guaranteeing seamless operations following handover through well-defined SLAs, rigorous support processes, and professional client interactions.Key ResponsibilitiesSupport Governance & SLA Ownership:Define, finalize, and enforce Support SLAs which include:Coverage windowsResponse and resolution timesEscalation levels and responsibilitiesEnsure SLAs align with contracts, CoCs, and client expectations, avoiding verbal assumptions.Serve as the sole owner of support accountability, resolving ambiguities among PMs, technical teams, and clients.ITIL-Aligned Support Operations:Establish and oversee ITIL-based support workflows, including:Incident managementService request handlingEscalation and major incident managementRoot Cause Analysis (RCA)Implement a systematic ticketing, triage, and prioritization model between internal teams and clients.Prevent informal support requests from bypassing established processes.Client Communication & Escalation Control:Lead all client-facing support communications with clarity and professionalism.Manage high-pressure incidents without impacting project delivery or executive attention.Ensure escalations are:Evidence-basedSLA-referencedClearly actioned with responsible parties and timelinesSupport Execution & Team Leadership:Lead and coordinate the technical support team to ensure:Timely response and resolutionConsistent communication standardsClear handover between shifts and teamsAct as the operational bridge connecting:SupportEngineering / AI teamsPMO (when delivery impact exists)Reporting & Continuous Improvement:Generate support performance reports, covering:SLA complianceIncident trends and recurring issuesRoot causes and corrective actionsDrive continuous improvement initiatives aimed at:Reducing recurring incidentsEnhancing system stabilityBoosting client satisfactionKnowledge Management & Readiness:Establish and maintain a support knowledge base, including:Known issuesWorkaroundsEscalation guidesEnsure support readiness before go-live:System handover completedDocumentation validatedSupport scope clearly defined

Role Overview Masterworks Co. is looking for an AI Product Manager in Riyadh to guide projects that use artificial intelligence to enhance products and services. This role shapes the product vision and strategy in close partnership with teams across the company, always keeping market needs and company objectives in focus. What You Will Do Lead the full product lifecycle for AI-driven initiatives, from early ideas through launch Work with engineering, design, and business teams to define and deliver product features Align product development with company strategy and market trends Champion the use of AI to strengthen Masterworks Co.'s offerings

Role OverviewJoin us at Masterworks Co. as a Senior Product Manager – AI, where you will spearhead the entire lifecycle of innovative AI/ML-driven products. This pivotal role requires a unique blend of customer insight, business strategy, and technical expertise to establish the product vision, execute initiatives, and achieve quantified business results.You will partner closely with Engineering, Design, Data, AI teams, and Leadership to create solutions that address genuine customer challenges and promote business advancement.Key ResponsibilitiesChampion the complete product lifecycle for AI/ML products, from initial discovery and strategic planning through to launch and ongoing enhancement.Articulate and share a well-defined product vision, strategy, and roadmap that aligns with the organization's objectives.Transform customer needs, market trends, and business requirements into precise product definitions and user narratives.Work collaboratively with Engineering, Data Science, AI/ML, Design, and Analytics teams to deliver scalable, high-quality solutions.Make insightful trade-off decisions that weigh customer satisfaction, technical viability, and business impact.Establish success metrics, monitor product performance, and leverage data insights to refine and improve outcomes.Collaborate with stakeholders and leadership to ensure alignment on priorities, manage expectations, and drive project execution.Remain updated on AI/ML trends, technologies, and best practices to uncover innovative opportunities.

Lendo seeks a Relationship Team Leader in Riyadh to combine hands-on client relationship management with leading a team of Relationship Managers. The role centers on building strong client connections, coaching the team toward sales targets, and supporting business growth. Team Leadership Mentor and guide Relationship Managers to meet or exceed sales and revenue goals. Set clear objectives, KPIs, and expectations aligned with company strategy. Monitor team performance, provide feedback, and support professional development. Conduct one-on-one meetings, review sales pipelines, and assess performance. Client Relationship Management Maintain strong knowledge of Lendo’s products and services to support the team with complex client needs. Help build and nurture relationships with both new and existing clients. Engage directly with key clients to strengthen partnerships and expand business when needed. Business Development Drive business development activities to maintain a healthy pipeline of new opportunities. Identify market opportunities and guide the team to focus on high-potential clients. Promote upselling and cross-selling to increase client value and revenue. Sales Strategy Oversee pipeline management and monitor progress toward targets. Analyze sales metrics and share insights to improve conversion rates and efficiency. Collaborate with senior leadership to refine sales strategies and improve team processes. Client Needs and Satisfaction Guide the team in assessing client requirements and delivering tailored financial solutions. Ensure a smooth client experience from onboarding through ongoing account management. Act as the escalation point for complex client issues, ensuring timely and effective solutions. Maintain high standards for client satisfaction and support long-term relationship retention.

As the Team Leader for Entertainment & Events, you will play a pivotal role in ensuring the seamless execution of entertainment offerings and events throughout our park. This position acts as a vital liaison for our frontline team members and performers, working directly under the guidance of the Entertainment & Events Supervisor. Your responsibilities will include coordinating daily operations, guaranteeing that both performers and team members are well-prepared, and adhering to established procedures, guest service excellence, and safety protocols.Your leadership will also extend to training new staff, addressing guest concerns, and upholding cleanliness and safety standards in designated areas. With a keen focus on collaboration, attention to detail, and fostering a positive environment, you will contribute significantly to enhancing guest satisfaction and overall park performance.Key Responsibilities: Assist in managing daily entertainment operations to ensure readiness and flawless execution of activities. Act as the primary point of contact for frontline team members, offering guidance and support during shifts. Conduct pre-shift briefings to relay schedules, updates, and safety protocols to performers and staff. Oversee performances and events to ensure compliance with quality, safety, and guest engagement standards. Assist with the setup and dismantling of shows, events, and entertainment offerings, ensuring efficient execution. Address minor guest or team member concerns during shifts and escalate issues to the Supervisor as needed. Contribute to maintaining inventory and equipment readiness, ensuring all resources are handled appropriately. Encourage a positive work atmosphere by fostering teamwork and motivation among performers and staff.

Join our dynamic team at the Esports World Cup Foundation, where you will play a vital role in ensuring a seamless experience for national teams participating in the Esports Nations Cup (ENC). As the Manager of National Teams Relations - Protocol & Hospitality, you will craft and execute exceptional protocol and hospitality strategies, ensuring that national team officials, federation representatives, and their guests enjoy a professional and culturally respectful journey throughout the tournament.Your responsibilities will include overseeing the accreditation process, managing dedicated hospitality zones, and acting as the go-to operational contact for national teams and diplomatic stakeholders. You will collaborate closely with the Head of National Team Relations to enhance relationship management with national federations, providing a world-class experience for all involved.

Scale is experiencing rapid growth, and joining our Global Public Sector team presents an exciting opportunity to be part of one of the most dynamic teams at Scale. This team is dedicated to generating, executing, and nurturing Scale's collaborations with governments and government-backed entities outside of the United States.We create tailored solutions that harness our clients' proprietary data and expertise to revolutionize their organizations through AI. By deeply understanding their challenges and workflows, we deploy our team to develop innovative solutions. Our applications are built on the Scale GenAI Platform, a comprehensive product designed to build, test, and deploy advanced AI agents.Developing customized AI applicationsCreating bespoke large language models (LLMs)Providing high-quality training data for research and governmental institutions developing LLMsEstablishing partnerships to promote regional talent development and AI integrationWe seek an entrepreneurial and seasoned product leader to play a critical role in the ideation and development of transformative AI solutions. The ideal candidate will possess extensive experience in AI/ML application development, a strategic mindset for problem-solving, exceptional listening skills, a hands-on operational approach, and a solid grasp of software engineering principles. You will be responsible for overseeing significant AI projects for one or multiple clients.In this role, you will lead a cross-functional team of engineers, machine learning engineers, and operations specialists to create impactful solutions for our clients, driving substantial revenue for our business.

Join our dynamic team at Egis Group as a Lead Estimator specializing in Infrastructure and Operations Management. In this pivotal role, you will oversee estimation processes for major projects, ensuring accuracy and adherence to timelines. You will collaborate closely with project managers, engineers, and clients to deliver high-quality proposals that meet both budgetary and technical specifications.

As a Consolidation Team Leader, you will oversee and coordinate the consolidation activities of our outbound operations team. Your role is crucial in ensuring order accuracy, timely dispatch, and compliance with operational standards. By acting as a vital link between management and consolidation staff, you will not only enhance operational efficiency but also foster a culture of continuous improvement.

Join Lucidya's Innovative TeamLucidya is at the forefront of revolutionizing Customer Experience Management with our cutting-edge AI-powered platform. Our new AI Agent platform is set to redefine how brands interact with their customers, facilitating deeper understanding and engagement across diverse channels. As we embark on this exciting journey, we invite you to be a pivotal part of our dynamic team.This is a unique opportunity to drive impactful change in an emerging market. As a Senior Product Manager, you will not only oversee projects but also influence the vision and strategy of our product, making a significant contribution to a transformative platform.Your RoleIn this capacity, you will be responsible for the complete product lifecycle of the AI Agent platform. You will define and refine the product roadmap, engage with clients to drive discovery, and collaborate with engineering and design teams to deliver impactful features that respond to market demands and customer needs. Your role will be essential in ensuring that our AI Agent consistently enhances customer experiences through iterative improvements based on data and feedback.Team CollaborationYou will lead a talented, cross-functional team, which includes:2 Front-end Engineers2 Backend Engineers3 AI Engineers1 Senior Product Designer1 Software Quality Assurance Specialist1 Solution ConsultantYour collaboration will extend across various departments, including product teams (Social Listening, Engage), Sales, Customer Success, clients for validation, external partners for integration, and our AI leadership team.Key ResponsibilitiesSteer the product roadmap for the AI Agent platform, aligning it with business objectives and customer needs.Lead continuous discovery initiatives to refine product direction through customer and stakeholder feedback.Define product scope, oversee releases, and establish success metrics; monitor performance post-launch.Transform client input into actionable product enhancements.Work closely with AI engineers to define use cases and capabilities for the agent.Identify and prioritize third-party integrations based on their value to the business.Keep informed of industry trends and emerging technologies, assessing their relevance to our product.Evaluate new tools to foster innovation and streamline operations.Daily ActivitiesConduct regular meetings with engineering and design teams to ensure alignment on project scope, priorities, and timelines.Manage the product backlog to support roadmap execution.Participate in client discovery sessions to gather insights and validate concepts.

ananinja seeks an Operations Team Leader to join the team in Riyadh. This position centers on supervising daily operations and guiding a group toward shared goals. The Team Leader plays a key role in shaping a collaborative environment and encouraging fresh ideas. Main responsibilities Supervise team activities to keep workflows running smoothly Help the team meet organizational targets Foster open communication and teamwork Spot and address operational issues as they come up Requirements Proactive problem-solving mindset Strong communication and people skills Interest in improving how things run day to day Experience leading or coordinating teams is an advantage

As the Stock Controller Team Leader at ananinja, you will play a pivotal role in overseeing and managing stock control operations. Your primary focus will be to ensure that inventory levels are accurately maintained and optimized across the organization. You will lead a dedicated team of stock controllers, implement best practices in stock management, and facilitate seamless operations within our warehouse and distribution centers. Lead, train, and mentor the stock control team to ensure high performance and adherence to established procedures. Develop and implement stock control processes that enhance inventory accuracy and operational efficiency. Conduct regular audits of stock levels and investigate discrepancies between physical and recorded stock. Utilize advanced inventory management systems to track stock levels and generate insightful reports for analysis. Collaborate effectively with other departments such as purchasing, logistics, and sales to ensure optimal stock availability and support sales initiatives. Manage stock movements, including receiving, storage, and distribution, ensuring compliance with safety and quality standards. Identify trends, make data-driven recommendations for stock optimization, and report on stock-related KPIs. Coordinate with suppliers for timely stock replenishment and maintain positive supplier relationships. Ensure strict compliance with company policies and procedures related to stock management.

As the Director of AI Enablement & Productivity at Lucidya, you will take on a pivotal role in revolutionizing our operational landscape through AI adoption across all departments. This role is not about product development; it's about redefining how we work. Your key responsibility will be to pinpoint the most impactful automation and AI opportunities, implement them comprehensively, and enhance employee productivity significantly.In this hands-on position, you will collaborate closely with cross-functional teams, working directly with tools, workflows, and personnel. You will report directly to the CEO, who fully supports your mission to drive transformative change.Core ResponsibilitiesIncrease company productivity by 3-5x without parallel headcount expansion.Achieve quantifiable productivity enhancements across all departments within the first six months.Establish Lucidya as a benchmark for AI-driven operations by building internal AI capabilities.Key Duties1. AI Opportunity Identification & PrioritizationPerform a thorough assessment of workflows in Marketing, Sales, Customer Success, HR, Finance, Engineering, and Product.Identify and prioritize automation opportunities based on effort, impact, and feasibility.Create and maintain a company-wide AI implementation roadmap with quarterly goals.2. Implementation & ExecutionOversee the complete implementation of AI tools and workflow automations.Assess, select, and manage external AI vendors and platforms.Design and implement custom automations using no-code/low-code solutions, internal LLMs, or third-party APIs.Ensure smooth transitions from pilot projects to full-scale adoption, providing necessary change management support.3. Upskilling & Change ManagementDevelop and deliver AI literacy programs tailored for each department.Create internal playbooks, templates, and prompt libraries.Identify and mentor AI advocates within each team.Promote behavioral changes, ensuring effective adoption of new tools.4. Measurement & AccountabilityEstablish and monitor AI impact KPIs for each function (e.g., time saved, cost efficiencies, increased throughput, enhanced quality).Provide a monthly AI Enablement Scorecard to the CEO and leadership team.Conduct quarterly ROI assessments with heads of departments.5. Governance & StandardsSet up company-wide AI usage policies regarding data security, intellectual property, and compliance.Maintain a centralized inventory of all AI tools and automations in use.Ensure compliance with Saudi data regulations and enterprise security standards.What This Role Is NotThis is not a product or engineering-focused position.This is not a purely strategic role; execution is crucial.This role is not confined to an IT silo; collaboration across departments is essential.This is not a passive advisory role; it requires active engagement and implementation.

Position Overview: We are seeking a dynamic Business Development Manager to join our AI Solutions team at TransPerfect. In this role, you will be instrumental in forging new business partnerships and serving as a strategic partner for our clients within the AI Solutions sector, specifically our DataForce division. DataForce is a leading provider of high-quality data essential for Human-Machine Interaction, catering to some of the most esteemed technology firms globally. Our team specializes in the collection, enhancement, and processing of training data for Machine Learning applications across various AI domains.As part of the TransPerfect family, the world's largest provider of language and technology solutions, we operate from over 100 offices worldwide and are actively recruiting top talent across the globe.Key Responsibilities:Identify and research potential clients within the target market to understand their business and technical needs.Qualify and quantify business opportunities.Guide opportunities from initial lead generation to successful closure.Ensure customer satisfaction and success in all dealings.Develop and execute comprehensive business plans.Gain in-depth knowledge of client business and technical requirements.Become a subject matter expert on our products and stay updated on industry trends.Maintain records of business opportunities within TransPerfect’s CRM system.Coordinate with production and technology teams across various time zones and cultures.Generate and manage lucrative business deals.Monitor KPIs and provide regular status reports, including executive updates on account progress, health, risks, and opportunities.Participate in trade shows and support marketing initiatives through contributions to case studies and social media.Provide accurate weekly forecasts and daily updates.Contribute to the development of overall plans and budgets, ensuring adherence and financial health of client engagements.Manage stakeholder communications regarding business accounts.Assist in training and the adoption of technologies and services for both internal and client teams.Propose and implement innovative offerings.

As Lendo continues to expand its innovative crowd-lending and SME financing services, we are on the lookout for a dynamic Digital Sales Team Leader. This pivotal role requires you to inspire and guide a high-performing team tasked with transforming both inbound and outbound leads into successful funding opportunities. You will ensure meticulous pipeline management and adherence to CRM protocols. By collaborating closely with our marketing, credit, and operations departments, you will play an essential role in enhancing conversion rates, streamlining the digital sales process, and establishing Lendo as a reliable financing partner for SMEs as we grow.ResponsibilitiesTeam Leadership & Performance:Inspire and mentor a team of digital sales representatives to consistently meet and exceed sales KPIs.Oversee daily performance metrics across inbound and outbound communications, lead follow-ups, and conversion rates.Conduct regular one-on-one meetings, performance evaluations, and provide sales coaching.Encourage a high-performance, results-oriented sales culture.Sales Operations & Execution:Manage inbound and outbound sales interactions related to SME funding and crowdfunding initiatives.Ensure robust lead qualification, needs assessment, and tailored solution presentations.Enhance conversion rates throughout the sales funnel.Maintain pipeline integrity and facilitate deal progression within the CRM.CRM & Reporting:Guarantee accurate and timely CRM updates by the sales team.Monitor KPIs including call volumes, contact rates, conversion rates, and revenue metrics.Prepare and present regular sales reports, insights, and strategies for improvement to management.Process Improvement & Collaboration:Continuously identify areas for enhancing sales scripts, processes, and the customer journey.Collaborate with marketing, credit, and operations teams to refine lead quality and response times.Assist in the onboarding and training of new sales personnel.Team Collaboration:Work closely with the marketing team to synchronize lead generation with broader campaigns.Share insights and feedback with the sales team to optimize overall conversion rates and performance.