Customer Care Representative

About Us❓Welcome to Mrsool, where convenience and innovation converge! As one of the leading delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captured the attention of users with its distinctive and streamlined experience, achieving top ratings across major delivery platforms on both Apple's App Store and Google's Play Store.W…

Join our dynamic team at Lendo as a Customer Care Officer, where you will play a pivotal role in delivering outstanding customer support and ensuring a superior customer experience across all interactions. You will manage customer inquiries, oversee ticket resolutions, and collaborate with internal teams to swiftly address issues while adhering to our service level agreements (SLAs) and key performance indicators (KPIs).Key Responsibilities:Provide exceptional support by handling both incoming and outgoing customer calls.Respond promptly to customer inquiries and complaints via phone, email, and our ticketing system.Efficiently manage and follow up on customer tickets using platforms like Freshdesk.Address and track SAMA complaints in compliance with our internal procedures and regulatory standards.Collaborate closely with various departments to resolve customer issues effectively, ensuring high-quality service.Escalate complex issues to the appropriate teams or supervisors as necessary.Maintain comprehensive records of all customer interactions in our systems.Strive to achieve high customer satisfaction levels and contribute to meeting SLA and KPI targets.

About Mrsool Mrsool is a leading delivery platform serving the Middle East and North Africa. Known for its 'order anything from anywhere' service, the company connects customers with over 100,000 restaurants and stores. Generative AI powers real-time order fulfillment, while a dedicated courier network delivers quickly and reliably. Mrsool consistently earns high ratings on Apple’s App Store and Google Play Store, building trust with millions by offering a personalized, convenient experience, whether for a late-night meal, a last-minute gift, or everyday essentials. Role Overview: Customer Care Team Lead The Customer Care Team Lead oversees live chat support operations at Mrsool’s Riyadh office. This role focuses on guiding a team of customer care agents to deliver fast, effective service through live chat. The Team Lead ensures each interaction meets high standards for response time and customer satisfaction. Main Responsibilities Lead, mentor, and support a team of Customer Care agents handling live chat inquiries. Track team performance against KPIs and SLAs, ensuring targets are met. Offer real-time coaching and assistance to agents during their shifts. Manage escalated customer issues, resolving complex cases as they arise. Review and analyze performance metrics to spot trends and areas for improvement. Conduct regular feedback sessions and performance reviews with team members. Work with other departments to improve the overall customer experience. Maintain alignment with company policies and quality standards. Location Riyadh, Riyadh Province, Saudi Arabia

Join our dynamic team at skillerszone as a Customer Service Representative – Administrative. In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met promptly and effectively. You will handle inquiries, resolve issues, and contribute to creating a positive customer experience.

As a Customer Care Manager, you will play a crucial role in leading our customer service team to deliver exceptional support and satisfaction to our clients. You'll be responsible for overseeing daily operations, implementing effective customer service strategies, and ensuring a positive experience for every customer.Your leadership will cultivate a team environment that encourages continuous improvement and innovation in service delivery. We’re looking for a motivated individual who can inspire and manage a team while also fostering strong relationships with our customers.

Join our dynamic team at Jobs for Humanity as a Customer Service Representative! In this role, you will be the first point of contact for our diverse client base, assisting them with inquiries and providing exceptional service. Your empathetic approach and problem-solving skills will be crucial in delivering an outstanding customer experience. We value inclusivity and are committed to providing equal opportunities for all.

Do you thrive in social settings and have a genuine enthusiasm for delivering outstanding customer service? If so, we invite you to explore the exciting role of Guest Care Specialist at Gathern. In this key position, you will play a crucial role in ensuring that every guest enjoys a positive and unforgettable experience with our services.As the primary point of contact for our guests, you will expertly handle inquiries, swiftly resolve any issues or complaints, and provide insightful product recommendations. Your responsibilities will also include assisting with bookings and meticulously maintaining guest records. Moreover, you will work collaboratively with your team to enhance guest satisfaction and contribute to the overall success of our company.If you are an amiable and organized individual who takes pleasure in supporting others, we would be thrilled to hear from you.

Ninja is on the lookout for a detail-oriented and driven Order Care Manager to become a vital part of our dynamic team. In this crucial position, you will take charge of the entire order management process, ensuring our customers receive exceptional service and timely delivery of their orders.Key Responsibilities:Lead, mentor, and manage the Order Care team, focusing on performance tracking, KPIs, and professional development.Oversee the comprehensive order management process, ensuring precision, efficiency, and adherence to service level agreements.Address and resolve escalated customer-rider (captain) cases equitably and in alignment with company policies.Collaborate with dispatch, stores, and internal stakeholders to facilitate seamless order fulfillment.Monitor order queues, workloads, and turnaround times to enhance operational efficiency.Analyze Order Care and customer data to uncover trends, root causes, and opportunities for improvement.Initiate process enhancements, quality audits, and reporting aimed at boosting service quality and customer satisfaction.

Join our dynamic team at skillerszone as a Customer Service Representative – Administrative where you will play a crucial role in supporting our valued customers and internal teams throughout the Middle East and North Africa (MENA) region. This multifaceted position merges frontline customer service with robust administrative coordination, ensuring seamless daily operations, precise documentation, and prompt resolution of customer inquiries. We are looking for a candidate who is service-oriented, meticulous, well-organized, and adept at thriving in a multicultural and multilingual setting.As a vital point of contact for customers through various communication channels such as phone, email, chat, and messaging platforms, you will also manage administrative functions including data entry, filing, appointment scheduling, reporting, and liaising with logistics, finance, sales, and technical teams. This role demands outstanding communication abilities, professionalism, discretion with sensitive information, and the skill to juggle multiple priorities with a calm, solution-focused mindset.

Ninja is seeking a dedicated and seasoned Partner Care Team Lead to drive our Partner Care team and strengthen our relationships with our esteemed partners. You will play a pivotal role in ensuring that our partners receive outstanding support and that their needs are addressed efficiently and effectively.Key Responsibilities: Lead and mentor the Partner Care team, offering guidance and support to achieve high performance and engagement levels. Devise and implement strategies to enhance partner satisfaction and retention through effective communication and support. Track team performance metrics and deliver regular reports to management on key performance indicators (KPIs). Serve as a liaison between partners and internal teams, ensuring alignment on objectives and resolving any partner concerns. Build and maintain strong relationships with key partners to foster collaboration and partnership synergy. Facilitate regular training sessions to equip team members with the skills needed to effectively handle partner inquiries and issues. Collect and analyze feedback from partners to identify improvement areas and initiate changes within the organization. Stay updated on industry trends and best practices to maintain Ninja's leadership in partner support.

Join Our Team as a Customer Service RepresentativeAt PulseMediaNL, we pride ourselves on delivering exceptional customer experiences. As a Customer Service Representative, you will be at the forefront of our commitment to quality, responsiveness, and ensuring customer satisfaction. Your role will involve guiding customers throughout their journey, addressing inquiries, and helping them maximize the benefits of our services.This position is perfect for empathetic individuals who are solution-oriented and thrive in a fast-paced, digital environment.Your ResponsibilitiesCustomer Support & CommunicationSwiftly respond to customer inquiries via email, chat, and phone in a professional manner.Provide accurate and comprehensive information about our products, services, and processes.Ensure each interaction results in a positive and constructive customer experience.Issue ResolutionEfficiently investigate and resolve customer issues, escalating when necessary.Take ownership of customer concerns from initial contact through to resolution.Follow up with customers to confirm satisfaction and closure of issues.Enhancing Customer ExperienceIdentify recurring issues and provide insights to internal teams for improvement.Contribute to refining support processes and enhancing the customer journey.Maintain accurate records of customer interactions within internal systems.CollaborationCollaborate closely with Sales, Operations, and Product teams to meet customer needs.Support internal initiatives aimed at boosting customer satisfaction and retention.

Are you passionate about creating exceptional workplace experiences? Do you aspire to effect positive change and transform lives through your work? Join us at webook.com, Saudi Arabia's leading event ticketing and experience booking platform, where we prioritize innovation and excellence.As the Director of End-User Experience & Care, you will spearhead the design and implementation of a comprehensive customer care strategy that enhances satisfaction, builds loyalty, and fosters advocacy at every user touchpoint. You will lead our global customer service operations, cultivate a dynamic, high-performing multi-market care team, and establish scalable systems that guarantee a seamless user experience from booking to event day and beyond.This role transcends traditional customer support; it’s about creating a world-class care ecosystem that turns each customer interaction into an opportunity for brand enhancement and increased lifetime value.Key Responsibilities:Develop and implement a global end-user care strategy that aligns with the vision and customer promise of webook.com.Establish and monitor key performance indicators (KPIs) such as CSAT, NPS, first-contact resolution, and response time.Build a multi-market care framework that accommodates regional differences in language, culture, event types, and payment behaviors.Collaborate across marketing, operations, and technology to create consistent customer journeys across web, app, and offline experiences.Oversee daily operations of customer care teams, ensuring 24/7 coverage as needed.Lead the implementation of CRM and CX management platforms (e.g., Zendesk, Freshdesk, or Salesforce Service Cloud).Define and document standard operating procedures (SOPs), service level agreements (SLAs), and escalation processes across all care channels.Ensure that all communication, whether automated or human, reflects the tone and values of webook.com.Partner with Product, Design, and Marketing teams to identify friction points in the user journey and implement enhancements.Utilize data analytics and customer feedback to inform product and policy decisions.Design and manage proactive support systems (FAQs, help centers, chatbots, AI assistants) to empower users for effective self-service.Introduce Voice of Customer (VOC) programs to continuously gather and act on insights.Recruit, train, and mentor a global customer care leadership team.Foster a service culture that celebrates empathy, problem-solving, and accountability.Design quarterly customer experience training programs for all front-facing departments.

Join our dynamic team at skillerszone as a Customer Service Representative – Administrative. In this pivotal role, you will enhance our customer experience and support our internal teams across the MENA region. You will be at the forefront of customer interactions, ensuring seamless operations through effective administrative coordination, accurate documentation, and prompt resolution of inquiries. We are looking for a candidate who is not only service-oriented and detail-focused but also thrives in a multicultural and multilingual setting.Your responsibilities will include serving as a primary point of contact for customers through various communication channels such as phone, email, chat, and messaging platforms. Additionally, you will undertake essential administrative tasks including data entry, filing, appointment scheduling, reporting, and liaising with logistics, finance, sales, and technical teams. Exceptional communication skills, a professional demeanor, discretion with confidential information, and the ability to juggle multiple priorities with a calm, solution-oriented approach are essential for success in this role.

Join our dynamic team as a Customer Service Representative – Administrative Support at skillerszone. We are committed to providing exceptional support to our customers and internal teams throughout the MENA region. This multifaceted role integrates front-line customer service with essential administrative coordination, ensuring seamless daily operations, precise documentation, and prompt resolution of customer queries. The perfect candidate will possess a service-oriented mindset, strong attention to detail, and the organizational skills necessary to thrive in a multicultural and multilingual setting.As a pivotal contact point for customers via phone, email, chat, and messaging platforms, you will also manage various administrative responsibilities, including data entry, filing, appointment scheduling, reporting, and collaboration with logistics, finance, sales, and technical departments. This position demands outstanding communication abilities, professionalism, discretion in handling sensitive information, and the capacity to juggle multiple priorities with a calm, solution-oriented approach.

Join OranjeBor Energie BV as a Remote Customer Support Specialist and become an integral part of our dynamic global team. In this pivotal role, you will provide outstanding support to our clients, manage collections and overdue payments, oversee account receivables, and act as our Escrow Representative—facilitating seamless transactions with partners across your designated region.This position demands exceptional communication, organizational, and analytical skills, coupled with the ability to handle financial correspondence with accuracy and professionalism in a fast-paced remote setting.Key Responsibilities    Address incoming and outgoing customer inquiries via phone, email, and chat, ensuring timely and professional resolutions.    Oversee collections and overdue payments, including negotiating payment plans and settlements.    Analyze account receivable reports to identify trends, risks, and opportunities for improvement.    Communicate with clients regarding outstanding balances, providing clear and compliant payment solutions.    Implement strategies to enhance collection efficiency and reduce delinquency rates.    Collaborate with internal teams, including Sales and Accounting, to resolve client issues and improve satisfaction.    Maintain accurate and up-to-date customer records, including payment logs and communication histories.    Achieve or exceed monthly collections and reconciliation targets while ensuring high service quality.    Serve as an Escrow Representative, coordinating all transactions with regional partners and associates.    Verify and process payment instructions, ensuring punctuality, accuracy, and compliance with company protocols.    Prepare and distribute payment notices, confirmations, and remittance details.    Investigate and resolve payment discrepancies and transaction-related issues.    Uphold confidentiality, transparency, and compliance in all customer and partner interactions.

Jobs for Humanity seeks a Sales Representative based in Riyadh. The position focuses on promoting the organization’s services and expanding its presence in the market. What you will do Promote Jobs for Humanity’s services to potential and existing clients Build and maintain strong client relationships Support the ongoing growth of the company’s network Location This role is located in Riyadh.

As a Business Development Representative at Jobs for Humanity, you will play a crucial role in driving our mission to create inclusive opportunities for marginalized communities. Your primary responsibility will be to identify and engage potential clients, fostering relationships that align with our vision of social equity. You will work closely with our sales and marketing teams to strategize outreach efforts, ensuring our initiatives reach those who can benefit from our services.

Join our dynamic sales team at adree as a Sales Development Representative. In this role, you will be responsible for generating leads, engaging with potential clients, and driving revenue growth through effective communication and relationship-building strategies. If you are passionate about sales and eager to contribute to a fast-paced, innovative company, we want to hear from you!

Join our growing team at Jobs for Humanity as a Medical Representative! In this role, you will be the vital link between our pharmaceutical clients and healthcare professionals. Your mission will be to educate and inform medical communities about our innovative products, ensuring they have the right information to make informed decisions for their patients.As a key player in our team, you'll leverage your communication skills and passion for healthcare to build strong relationships with doctors, pharmacists, and other medical staff. This position offers a unique opportunity to expand your expertise in the healthcare industry while making a meaningful impact.

Join our dynamic team at Jobs for Humanity as a Sales Development Representative. In this pivotal role, you will be responsible for generating leads, engaging potential clients, and driving sales initiatives to elevate our mission of supporting diverse communities.We are looking for passionate and motivated individuals who thrive in a fast-paced environment and are eager to make a difference. Your ability to communicate effectively and build relationships will be crucial to your success.