Customer Service Officer

Join our dedicated team as a Customer Service Officer in Riyadh! We are looking for enthusiastic individuals who are passionate about helping others and providing top-notch service. As a Customer Service Officer, you will be the first point of contact for our clients, assisting them with their inquiries and ensuring a positive experience.

Join our dynamic team at Lendo as a Customer Care Officer, where you will play a pivotal role in delivering outstanding customer support and ensuring a superior customer experience across all interactions. You will manage customer inquiries, oversee ticket resolutions, and collaborate with internal teams to swiftly address issues while adhering to our service level agreements (SLAs) and key performance indicators (KPIs).Key Responsibilities:Provide exceptional support by handling both incoming and outgoing customer calls.Respond promptly to customer inquiries and complaints via phone, email, and our ticketing system.Efficiently manage and follow up on customer tickets using platforms like Freshdesk.Address and track SAMA complaints in compliance with our internal procedures and regulatory standards.Collaborate closely with various departments to resolve customer issues effectively, ensuring high-quality service.Escalate complex issues to the appropriate teams or supervisors as necessary.Maintain comprehensive records of all customer interactions in our systems.Strive to achieve high customer satisfaction levels and contribute to meeting SLA and KPI targets.

Responsibilities:Formulate and enhance policies that prioritize customer protection, care, financial literacy, and education, ensuring alignment with the bank's products and services while maintaining effective complaint resolution procedures to enhance customer satisfaction and safeguard the bank's interests.Establish or partake in creating frameworks and processes to educate customers about the risks associated with the financial products available, empowering them to make informed decisions tailored to their specific needs.Guarantee the bank has ongoing, compliant channels for receiving customer complaints as per regulatory authority guidelines, while maintaining meticulous records for each complaint received.Process customer complaints submitted through designated forms, offer timely feedback to customers, and conduct investigations within the deadlines stipulated by the Saudi Central Bank.Supervise the referral of complaints that necessitate intervention from various departments or branches, ensuring they are addressed swiftly and effectively.Investigate underlying causes of complaints when warranted, and propose suitable corrective measures to resolve customer grievances.Analyze statistics related to customer complaints, identifying trends and categories by problem type or department, documenting recommendations, and submitting them to supervisors for escalation to relevant authorities. Prepare comprehensive reports on the complaints received, actions taken, and insights gathered, ensuring compliance with regulatory requirements set forth by the Saudi Central Bank.Address inquiries related to banking awareness and public protection received through the bank's designated channels, directing them to appropriate departments and ensuring responses meet established standards prior to customer communication.Ensure that service information is presented to customers clearly and understandably across all designated platforms.Facilitate the availability of informative materials within bank branches and on the website, ensuring comprehensive customer information is accessible.Manage correspondence from regulatory authorities within stipulated timeframes, coordinating with relevant departments to ensure timely and compliant responses are sent to the Saudi Central Bank.Engage in conferences, seminars, and workshops focused on banking awareness.Oversee and manage the expenses of the unit in accordance with the pre-established annual budget.

Role overview The Front Desk Officer at Jobs for Humanity in Riyadh acts as the first point of contact for visitors and clients. This role helps set a welcoming tone at the front desk and supports a positive experience for everyone entering the office. What you will do Welcome and assist visitors and clients upon arrival Handle front desk tasks, such as answering phone calls and responding to inquiries Support daily office operations by coordinating activities at the front desk Requirements Professional demeanor and clear communication skills Skill in managing several tasks and setting priorities Dedication to delivering quality service to guests and team members

Join our dynamic team at Jobs for Humanity as a Customer Service Representative! In this role, you will be the first point of contact for our diverse client base, assisting them with inquiries and providing exceptional service. Your empathetic approach and problem-solving skills will be crucial in delivering an outstanding customer experience. We value inclusivity and are committed to providing equal opportunities for all.

Key Responsibilities Lead and oversee team performance, ensuring effective workload management and adherence to leave schedules for optimal service delivery. Direct and manage automation initiatives related to the Execution System, ensuring compliance with regulatory standards. Serve as the primary contact between the bank, system vendors, and relevant internal departments for technical support, system enhancements, and integration. Ensure that all execution-related banking transactions, including account openings, transfers, and checkbook issuance, are compliant with regulations and accurately documented. Regularly monitor and audit customer financial litigation lists to protect the bank’s interests. Evaluate, implement, and recommend adjustments based on regulatory guidelines (SAMA), ensuring alignment with the bank’s operational procedures. Test and supervise system updates and enhancements tied to the Execution System. Guarantee timely and accurate reporting to SAMA, ensuring compliance with all regulatory requirements. Foster robust relationships with regulatory authorities. Ensure adherence to service-level agreements concerning regulatory compliance. Provide training and guidance to internal teams and departments on compliance with SAMA's directives and updates.

Join our dynamic team as a Customer Service Executive where you will play a pivotal role in enhancing customer satisfaction and loyalty. In this position, you will be responsible for providing exceptional support to our customers, addressing inquiries, resolving issues, and ensuring a seamless experience. If you have a passion for helping others and a knack for problem-solving, we want to hear from you!

Join our dynamic team at skillerszone as a Customer Service Representative – Administrative where you will play a crucial role in supporting our valued customers and internal teams throughout the Middle East and North Africa (MENA) region. This multifaceted position merges frontline customer service with robust administrative coordination, ensuring seamless daily operations, precise documentation, and prompt resolution of customer inquiries. We are looking for a candidate who is service-oriented, meticulous, well-organized, and adept at thriving in a multicultural and multilingual setting.As a vital point of contact for customers through various communication channels such as phone, email, chat, and messaging platforms, you will also manage administrative functions including data entry, filing, appointment scheduling, reporting, and liaising with logistics, finance, sales, and technical teams. This role demands outstanding communication abilities, professionalism, discretion with sensitive information, and the skill to juggle multiple priorities with a calm, solution-focused mindset.

Join our dynamic team as a Customer Service Agent where you will play a vital role in ensuring customer satisfaction through effective communication and problem-solving. As a representative of our brand, you will engage with customers, addressing their inquiries and providing solutions to their issues.Your responsibilities will include responding to customer queries via phone, email, and chat, processing orders, and offering product recommendations. We value your ability to create a positive customer experience and your dedication to helping others.

Join Our Team as a Customer Service RepresentativeAt PulseMediaNL, we pride ourselves on delivering exceptional customer experiences. As a Customer Service Representative, you will be at the forefront of our commitment to quality, responsiveness, and ensuring customer satisfaction. Your role will involve guiding customers throughout their journey, addressing inquiries, and helping them maximize the benefits of our services.This position is perfect for empathetic individuals who are solution-oriented and thrive in a fast-paced, digital environment.Your ResponsibilitiesCustomer Support & CommunicationSwiftly respond to customer inquiries via email, chat, and phone in a professional manner.Provide accurate and comprehensive information about our products, services, and processes.Ensure each interaction results in a positive and constructive customer experience.Issue ResolutionEfficiently investigate and resolve customer issues, escalating when necessary.Take ownership of customer concerns from initial contact through to resolution.Follow up with customers to confirm satisfaction and closure of issues.Enhancing Customer ExperienceIdentify recurring issues and provide insights to internal teams for improvement.Contribute to refining support processes and enhancing the customer journey.Maintain accurate records of customer interactions within internal systems.CollaborationCollaborate closely with Sales, Operations, and Product teams to meet customer needs.Support internal initiatives aimed at boosting customer satisfaction and retention.

Join our dynamic team as a Front Office Receptionist, where you will be the first point of contact for our clients and guests. This role is crucial in delivering exceptional customer service and creating a welcoming atmosphere. Your responsibilities will include managing front desk operations, greeting visitors, handling phone calls, and ensuring a smooth flow of communication within the office.

Join our dynamic team at skillerszone as a Customer Service Representative – Administrative. In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met promptly and effectively. You will handle inquiries, resolve issues, and contribute to creating a positive customer experience.

Join our dynamic team as a Customer Service Training Specialist, where you will play a pivotal role in enhancing the skills and capabilities of our customer service representatives. Your expertise will help create engaging training materials and conduct workshops that empower our team to provide exceptional service to our clients.In this position, you will develop training programs tailored to meet the diverse needs of our employees, utilizing the latest techniques and technologies. You will collaborate closely with various departments to ensure that our training initiatives align with company objectives and customer expectations.

Join our dynamic team at skillerszone as a Customer Service Representative – Administrative. In this pivotal role, you will enhance our customer experience and support our internal teams across the MENA region. You will be at the forefront of customer interactions, ensuring seamless operations through effective administrative coordination, accurate documentation, and prompt resolution of inquiries. We are looking for a candidate who is not only service-oriented and detail-focused but also thrives in a multicultural and multilingual setting.Your responsibilities will include serving as a primary point of contact for customers through various communication channels such as phone, email, chat, and messaging platforms. Additionally, you will undertake essential administrative tasks including data entry, filing, appointment scheduling, reporting, and liaising with logistics, finance, sales, and technical teams. Exceptional communication skills, a professional demeanor, discretion with confidential information, and the ability to juggle multiple priorities with a calm, solution-oriented approach are essential for success in this role.

Join our dynamic team as a Customer Service Representative – Administrative Support at skillerszone. We are committed to providing exceptional support to our customers and internal teams throughout the MENA region. This multifaceted role integrates front-line customer service with essential administrative coordination, ensuring seamless daily operations, precise documentation, and prompt resolution of customer queries. The perfect candidate will possess a service-oriented mindset, strong attention to detail, and the organizational skills necessary to thrive in a multicultural and multilingual setting.As a pivotal contact point for customers via phone, email, chat, and messaging platforms, you will also manage various administrative responsibilities, including data entry, filing, appointment scheduling, reporting, and collaboration with logistics, finance, sales, and technical departments. This position demands outstanding communication abilities, professionalism, discretion in handling sensitive information, and the capacity to juggle multiple priorities with a calm, solution-oriented approach.

Taj HR is seeking a dynamic and experienced Virtual Office and Coworking Manager to lead the management and operations of our virtual office and coworking spaces. The ideal candidate will cultivate a productive and inviting atmosphere for our clients while ensuring seamless execution of all administrative functions.Key Performance Indicators for Virtual Office and Coworking:Achieve a conversion rate of 50% for Virtual Office and Coworking inquiries.Maintain client churn below 60%.Work towards accommodating 200 coworkers.Increase the Virtual Office package count by 20% annually.Drive month-over-month and year-over-year revenue growth.Surpass the operating profit targets set with your General Manager.Limit the monthly loss on product sales to within projected amounts.Keep team turnover below 40% per annum.Essential Attributes:Positive Attitude: Enthusiastic, confident, approachable, and always smiling.Communication Skills: Active listener who is friendly, respectful, responsive, and confident.Customer Service Orientation: Genuine interest in helping others and fostering subscriptions.Professionalism: Committed to the business, well-presented, and career-focused.Leadership: Leads by example, engages team members, makes informed business decisions, and is proactive.Management Skills: Effective time management, attention to detail, and problem-solving abilities.Results Driven: Highly motivated to achieve goals and succeed.Culture Fit: Brings positive energy, adheres to systems, and contributes value.Management Position Overview:Sales Responsibilities:Understand the process of creating a buyer and the sales techniques specific to Virtual Office and Coworking.Communicate the unique features that contribute to client success enthusiastically.Sign up Virtual Office inquiries over the phone and schedule tours for Office and Coworking inquiries.Ensure each inquiry receives a demonstration of our communication and technology systems, highlighting their effectiveness.Master and oversee the 'Trip to Sale' for all inquiries, training your team to effectively manage inquiries and guide them towards conversion.

Join Our Team as a Risk Officer! Welcome to Foodics! We are a pioneering restaurant management ecosystem and payment technology provider, established in 2014. Based in Riyadh, we have expanded our operations across five countries, including the UAE, Egypt, Jordan, and Kuwait. Currently, we serve clients and partners in over 35 countries globally. Our innovative solutions have successfully processed more than 6 billion orders, positioning Foodics as one of the fastest-growing SaaS companies in the MENA region. With significant investment backing, including a recent funding round of $170 million, we are enhancing our capabilities to support business owners effectively.About the Role As a Risk Officer at Foodics, you will play a vital role in the development and maintenance of our risk management framework. Collaborating closely with the Risk Lead, you will ensure that the company's risk exposures are identified, assessed, and managed in alignment with our risk appetite while adhering to regulatory requirements and industry best practices.Your Responsibilities:Regulatory Compliance Support:Analyze SAMA regulations pertinent to Foodics' operations, focusing on licensing, capital adequacy, and reporting.Assist in developing and updating risk policies and procedures compliant with regulatory guidelines.Support the preparation and submission of required reports to regulatory bodies such as SAMA.Risk Assessment & Analysis:Engage in risk identification activities across operational, financial, credit, market, and cybersecurity domains.Contribute to enhancing the company’s risk management framework and risk register.Assist in designing and executing stress tests and scenario analyses.Training & Awareness:Help develop and deliver training sessions on risk management principles and compliance requirements.Communicate risk-related updates and practices to relevant teams and stakeholders.Monitoring & Reporting:Support ongoing monitoring of risk exposures and the effectiveness of mitigation strategies.Assist in preparations for internal and external audits and follow up on audit findings.Prepare routine risk reports and dashboards for management review.Documentation & Process Support:Ensure accurate documentation of risk assessments, decisions, and procedures.Maintain organized records in compliance with internal and regulatory standards.Key Deliverables:Risk assessment reports.Updated risk registers.Training materials and session summaries.Risk mitigation action plans.

Join our dynamic team as a Purchasing Officer in Riyadh, where you will play a crucial role in managing and optimizing our procurement processes. You will be responsible for sourcing high-quality products and services, negotiating with suppliers, and ensuring that our inventory levels meet the demands of our operations.Your expertise will help drive cost efficiency and enhance supplier relationships while aligning with our company’s values of inclusion and sustainability.

Your Responsibilities Monitor and record the entry and exit of vehicles, visitors, and personnel. Maintain the security logbook, ensuring accurate daily entries. Issue gate passes for all items and stock leaving the premises. Oversee compliance with COVID-19 precautionary measures. Utilize the video surveillance system and review footage when necessary. Identify authorized vehicles and manage barrier gate operations. Adhere to security policies and procedures consistently. Facilitate smooth traffic flow in and out of the facility. Respond promptly to alarms and security-related calls. Notify authorities in emergencies or security breaches as needed. Remain vigilant for irregular conditions that may pose security or safety risks. Communicate with supervisors regarding emergencies and manage situations until assistance arrives. Assist visitors and employees at the gates. Regularly inspect alarm systems and CCTV to ensure functionality and report issues to the supervisor. Contact relevant authorities in emergencies, such as police for theft or civil defense for fires.

As a Liaison Officer, you will play a pivotal role in fostering communication and collaboration between various stakeholders. Your responsibilities will include acting as the primary point of contact, facilitating partnerships, and ensuring the smooth flow of information. You will be instrumental in promoting understanding and cooperation among diverse groups.