Customer Service Representative at PulseMediaNL | Riyadh

Join Our Team as a Customer Service RepresentativeAt PulseMediaNL, we pride ourselves on delivering exceptional customer experiences. As a Customer Service Representative, you will be at the forefront of our commitment to quality, responsiveness, and ensuring customer satisfaction. Your role will involve guiding customers throughout their journey, addressing…

Join our dynamic team at skillerszone as a Customer Service Representative – Administrative. In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met promptly and effectively. You will handle inquiries, resolve issues, and contribute to creating a positive customer experience.

Are you passionate about guiding students in their career paths? Riyadh Schools is seeking a dedicated Career Counselor to join our International High Schools department. In this role, you will provide expert advice and support to students as they navigate their educational and professional journeys, helping them to identify their strengths and explore various career options.

Position: Accountant (Male)Location: Riyadh, Saudi ArabiaWe are looking for a skilled and committed Accountant to join our dynamic team at Riyadh Schools. The successful candidate will have a strong background in accounting and contribute to our financial operations.

Join our dynamic team at Jobs for Humanity as a Customer Service Representative! In this role, you will be the first point of contact for our diverse client base, assisting them with inquiries and providing exceptional service. Your empathetic approach and problem-solving skills will be crucial in delivering an outstanding customer experience. We value inclusivity and are committed to providing equal opportunities for all.

Join our dynamic team at Lendo as a Customer Care Officer, where you will play a pivotal role in delivering outstanding customer support and ensuring a superior customer experience across all interactions. You will manage customer inquiries, oversee ticket resolutions, and collaborate with internal teams to swiftly address issues while adhering to our service level agreements (SLAs) and key performance indicators (KPIs).Key Responsibilities:Provide exceptional support by handling both incoming and outgoing customer calls.Respond promptly to customer inquiries and complaints via phone, email, and our ticketing system.Efficiently manage and follow up on customer tickets using platforms like Freshdesk.Address and track SAMA complaints in compliance with our internal procedures and regulatory standards.Collaborate closely with various departments to resolve customer issues effectively, ensuring high-quality service.Escalate complex issues to the appropriate teams or supervisors as necessary.Maintain comprehensive records of all customer interactions in our systems.Strive to achieve high customer satisfaction levels and contribute to meeting SLA and KPI targets.

Serve as the primary point of contact for customer inquiries across diverse channels including phone, email, social media, surveys, and maps. Deliver informative and relevant responses to enhance the customer experience and satisfaction. Monitor customer feedback diligently, logging complaints and suggestions to facilitate continuous service enhancements. Exhibit extensive knowledge of Morni's products and services to effectively address customer questions. Resolve customer issues promptly and efficiently, ensuring a positive outcome for every interaction. Engage in follow-ups to verify that customer concerns are fully resolved, thereby building trust and loyalty. Utilize customer service expertise to maximize the effectiveness of each customer engagement. Implement skills acquired from company training programs. Systematically document and manage customer interactions, including inquiries, accounts, orders, and complaints. Escalate unresolved matters or customer concerns to the Team Leader for prompt resolution. Uphold the confidentiality of customer and client information. Adhere to company policies and procedures with diligence. Achieve set targets in areas such as sales, order processing, lead generation, and appointment scheduling. Actively engage in training and team meetings to remain informed on the latest developments. Follow the established work schedule while accommodating business needs, including flexible working hours and locations. Perform additional responsibilities as assigned, aligning with the role's scope.

Join our dynamic team at skillerszone as a Customer Service Representative – Administrative where you will play a crucial role in supporting our valued customers and internal teams throughout the Middle East and North Africa (MENA) region. This multifaceted position merges frontline customer service with robust administrative coordination, ensuring seamless daily operations, precise documentation, and prompt resolution of customer inquiries. We are looking for a candidate who is service-oriented, meticulous, well-organized, and adept at thriving in a multicultural and multilingual setting.As a vital point of contact for customers through various communication channels such as phone, email, chat, and messaging platforms, you will also manage administrative functions including data entry, filing, appointment scheduling, reporting, and liaising with logistics, finance, sales, and technical teams. This role demands outstanding communication abilities, professionalism, discretion with sensitive information, and the skill to juggle multiple priorities with a calm, solution-focused mindset.

Key ResponsibilitiesEnsure seamless preparation for daily arrivals by assigning rooms and addressing any special requests from guests.Check-In and Check-Out:Facilitate the registration and processing of check-ins for all guests, providing an exceptional experience.Update guest contact information (email, phone, country code) in the system post check-in.Monitor the “Neopost” status for guests with unpaid deposits, ensuring accounts are settled in full.Cashiering Responsibilities:Manage cashiering functions, including currency exchange and nightly audit duties.Process account settlements upon guest departures.Uphold high standards in check-in and check-out operations in line with Leading Quality Assurance (LQA) standards.Deliver friendly and courteous service, promptly addressing all guest inquiries and requests.Safeguard guest privacy and confidentiality by refraining from disclosing personal information.Manage walk-in reservations and accommodate phone reservations outside of standard operational hours.Update the Shomoos government system with guest identification and passport details.Resolve guest complaints and coordinate with relevant departments for swift follow-up actions.Issue guest room key cards, ensuring strict security control.Review the logbook for outstanding tasks and special assignments for the day.Compile daily reception reports and maintain organized documentation.Collaborate with the Front Office, Housekeeping, Food & Beverage, and Rooms Division Manager regarding VIPs and hotel events.Participate in briefings, take notes, and ensure follow-up on action items.Upselling:Identify and promote upselling opportunities to enhance guest experiences and boost revenue.Assist at the Information counter, Foreign Exchange, Night Audit, and Business Center as required.Maintain impeccable grooming and professionalism at all times.Perform additional reasonable tasks as directed by management.

Key ResponsibilitiesAs a Sales Representative, you will:SalesMeet and surpass sales, profitability, and collection goals.Develop a robust customer base.Engage with customers to understand and fulfill their requirements.Showcase products on-site to demonstrate their relevance to customer needs.Proactively identify upcoming projects in advance.Deliver customer feedback to management, particularly regarding technical aspects.Conduct thorough vetting of new customers prior to onboarding, including completing the “Customer Profile” form as per our procedures.Ensure a high level of post-sale service.Respond swiftly to customer complaints and provide effective solutions.Understand and comply with warranty policies.Collaborate closely with consultants and contractors.CollectionsClearly communicate credit periods and payment terms to customers.Support debt collection efforts when needed.Ensure all sales documentation is complete for potential legal action on doubtful receivables.Sales AdministrationCoordinate product procurement through the Central Logistics Coordinator or Regional Sales Manager.Ensure timely delivery of products to customers.Provide necessary quality certificates, data sheets, and product brochures on time.Promptly submit invoices and related documents to customers.

We are seeking a dedicated and experienced Client Services Partner to join our dynamic team at ifs1. In this role, you will be the primary point of contact for our clients, ensuring their needs are met and exceeded. You will work closely with various internal teams to deliver exceptional service and drive client satisfaction.

Veeam Software seeks a Sales Development Representative in Riyadh, Saudi Arabia. This position supports sales by reaching out to potential clients, understanding their business needs, and sharing how Veeam’s solutions can help. Key responsibilities Connect with prospective customers to learn about their challenges and introduce Veeam’s products Find and qualify new business leads Work closely with the sales team to strengthen Veeam’s market presence Build relationships that contribute to revenue growth Work environment This role offers the opportunity to develop sales skills in a collaborative setting. Teamwork and initiative are valued, with support from colleagues to help achieve results.

Join our dynamic team as a Customer Service Representative – Administrative Support at skillerszone. We are committed to providing exceptional support to our customers and internal teams throughout the MENA region. This multifaceted role integrates front-line customer service with essential administrative coordination, ensuring seamless daily operations, precise documentation, and prompt resolution of customer queries. The perfect candidate will possess a service-oriented mindset, strong attention to detail, and the organizational skills necessary to thrive in a multicultural and multilingual setting.As a pivotal contact point for customers via phone, email, chat, and messaging platforms, you will also manage various administrative responsibilities, including data entry, filing, appointment scheduling, reporting, and collaboration with logistics, finance, sales, and technical departments. This position demands outstanding communication abilities, professionalism, discretion in handling sensitive information, and the capacity to juggle multiple priorities with a calm, solution-oriented approach.

Join our dynamic team at skillerszone as a Customer Service Representative – Administrative. In this pivotal role, you will enhance our customer experience and support our internal teams across the MENA region. You will be at the forefront of customer interactions, ensuring seamless operations through effective administrative coordination, accurate documentation, and prompt resolution of inquiries. We are looking for a candidate who is not only service-oriented and detail-focused but also thrives in a multicultural and multilingual setting.Your responsibilities will include serving as a primary point of contact for customers through various communication channels such as phone, email, chat, and messaging platforms. Additionally, you will undertake essential administrative tasks including data entry, filing, appointment scheduling, reporting, and liaising with logistics, finance, sales, and technical teams. Exceptional communication skills, a professional demeanor, discretion with confidential information, and the ability to juggle multiple priorities with a calm, solution-oriented approach are essential for success in this role.

About FlyAkeed:Founded in 2017 and based in Riyadh, Saudi Arabia, FlyAkeed is a revolutionary online platform that simplifies the booking of flights and hotels, catering to both individual travelers and business professionals. Our innovative travel solutions make planning and managing work-related travel effortless.Highlights:Current funding stage: Series A. FlyAkeed is backed by esteemed investors including PIF subsidiary Sanabil Investments, Elm, Artal Capital, and Alrajhi Partners.We are seeking a passionate and driven Customer Success Manager who will proactively engage with clients to deeply understand their unique travel needs and empower them to utilize our platform to its fullest potential. Your dedication to comprehending client complexities, combined with your knack for delivering customized solutions, will be pivotal in ensuring their success with FlyAkeed.Key ResponsibilitiesServe as the primary contact for designated clients, forging strong relationships and gaining insights into their business goals.Track customer health metrics and implement strategies to enhance customer satisfaction and retention.Provide outstanding onboarding and training experiences, equipping clients to effectively engage with the FlyAkeed platform.Analyze client feedback and communicate insights to internal teams to foster continuous service improvement.Identify opportunities for upselling additional products and features tailored to client requirements.Conduct regular check-ins and business reviews with clients to evaluate their progress and align on objectives.Work collaboratively with cross-functional teams to ensure a seamless customer experience and resolve any issues promptly.

About DeewanDeewan is a leading provider of communication and customer engagement solutions in Saudi Arabia. Our diverse offerings include SMS, voice, and WhatsApp communication solutions designed to enhance brand visibility, lower operational expenses, and deliver exceptional customer experiences. We prioritize client value through intuitive dashboards and a dedicated team of technical and business support specialists who provide unparalleled service around the clock. If you possess a drive for success and thrive in a collaborative environment, we invite you to join our dynamic team.Job Summary:We are seeking a dedicated and enthusiastic Customer Success Associate to become a key member of our expanding team. In this role, you will be instrumental in fostering long-lasting relationships with our clients. Your responsibilities will include onboarding new customers, ensuring their successful use of our products, and proactively addressing their needs.Key Roles and Responsibilities:Onboarding: Facilitate the initial product setup and usage for new customers, ensuring they fully understand its value and capabilities.Support & Engagement: Deliver prompt and efficient customer support across various channels (email, phone, chat), while actively engaging with customers to uncover potential issues and opportunities.Relationship Building: Develop strong relationships with customers through active listening, personalized guidance, and trust-building.Revenue Retention & Expansion: Focus on retaining revenue, minimizing churn, and identifying upsell and cross-sell possibilities within your customer base, presenting them effectively.Data Analysis & Insights: Analyze customer usage data to identify trends, personalize interactions, assess churn risks, and inform product enhancements.Feedback & Reporting: Collect customer feedback, document resolutions, and generate reports to monitor progress and guide team strategies.Collaboration: Partner with other departments (Sales, Product, Engineering) to ensure a seamless customer experience and advocate for customer needs.

Join our dedicated team as a Customer Service Officer in Riyadh! We are looking for enthusiastic individuals who are passionate about helping others and providing top-notch service. As a Customer Service Officer, you will be the first point of contact for our clients, assisting them with their inquiries and ensuring a positive experience.

About UsWelcome to Mrsool, where convenience and innovation converge! As one of the leading delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captured the attention of users with its distinctive and streamlined experience, achieving top ratings across major delivery platforms on both Apple's App Store and Google's Play Store.What distinguishes Mrsool is our unwavering dedication to offering a unique 'order anything from anywhere' experience. Leveraging Generative AI, we analyze customer requests in real-time, scouring over 100,000 restaurants and stores to find exactly what our users desire. Our state-of-the-art technology, paired with an extensive fleet of dedicated on-demand couriers, guarantees swift and dependable delivery, no matter how distant or remote the location.Don’t just take our word for it! Mrsool consistently ranks among the best delivery platforms, receiving outstanding reviews on both the Apple App Store and Google Play Store. Our commitment to providing a flawless, personalized experience has garnered the trust of millions across the region, establishing Mrsool as the go-to delivery app for a generation that values convenience and excellence.Whether it's a late-night craving, a forgotten item, or a thoughtful gift for a loved one, Mrsool is here to deliver it all at your fingertips!Your RoleWe are searching for a Customer Service Representative who excels in customer support and problem-solving to join our dynamic team. In this role, you will be instrumental in delivering exceptional customer experiences by managing inquiries and resolving issues with efficiency. You will work closely with cross-functional teams to ensure seamless operations and high levels of customer satisfaction. This position presents a fantastic opportunity to make a tangible impact and contribute to the growth and success of Mrsool.If you're ready to embark on this rewarding journey, we’d love to hear from you. Apply today!Your ResponsibilitiesRespond to Inquiries: Address customer inquiries regarding the app and services via phone, email, and live chat.Problem Solving: Manage customer complaints and challenges, striving to provide effective and timely resolutions to ensure satisfaction.Provide Support: Assist customers with technical support related to app usage and available services.Order Follow-up: Monitor order statuses and resolve any delays or issues that may arise.

Job Overview:We are seeking a dedicated and highly skilled Field Service Engineer to join our team in Riyadh. As an expert in non-intrusive detection technologies, you will play a critical role in maintaining and supporting our advanced products. You will be a team player, eager to collaborate and share knowledge with peers, ensuring top-notch customer satisfaction.Key Responsibilities:Troubleshoot, service, install, and repair equipment at customer sites across the Middle East.Maintain comprehensive field service logs and documentation.Conduct operator-level training for end users and assist Technical Support staff when not on travel.Engage in special projects and follow up with customers to ensure systems are functioning optimally.Drive customer satisfaction by addressing service repair needs in a timely manner.Document all maintenance and repair works accurately and submit reports on time.Skills and Qualifications:An Associate's Degree or equivalent technical training in Electrical/Electronic Engineering.2-3 years of experience in troubleshooting and repairing electrical and electronic systems.Strong communication skills and a commitment to customer service.Proficiency in PC applications including MS Word, Excel, and PowerPoint.Willingness to travel extensively and adapt to special projects as required.

Join our dynamic team as a Customer Service Executive where you will play a pivotal role in enhancing customer satisfaction and loyalty. In this position, you will be responsible for providing exceptional support to our customers, addressing inquiries, resolving issues, and ensuring a seamless experience. If you have a passion for helping others and a knack for problem-solving, we want to hear from you!