Customer Success Associate at cequens | Riyadh

About DeewanDeewan is a leading provider of communication and customer engagement solutions in Saudi Arabia. Our diverse offerings include SMS, voice, and WhatsApp communication solutions designed to enhance brand visibility, lower operational expenses, and deliver exceptional customer experiences. We prioritize client value through intuitive dashboards and …

CEQUENS stands at the forefront of cloud communication solutions in the Middle East and Africa, dedicated to revolutionizing how businesses connect with their customers across the globe. By offering cutting-edge omni-channel communication APIs, we empower enterprises and developers to engage seamlessly with their audiences.Our extensive partner network spans the MEA region, providing international access to messaging hubs worldwide. We serve a diverse array of clients, including leading banks, credit card providers, digital payment platforms, OTT applications, governmental agencies, and sectors such as healthcare and education.If you are driven by success and thrive in a collaborative environment, we invite you to join our dynamic team.The Senior Business Development Manager role is pivotal within our Enterprise Sales department, focusing on acquiring new business and nurturing existing client relationships to optimize sales opportunities and ensure high levels of customer satisfaction. This role requires proactive hunting, cold calling, and leveraging networks to secure new clients. Additionally, the position involves client management, understanding their unique needs, and delivering exceptional service. You will collaborate closely with clients to align CEQUENS' CPaaS and SaaS solutions with their strategic objectives, fostering a partnership that enhances their business goals. Please note that this is a senior sales role and not a team leadership position.

About FlyAkeed:Founded in 2017 and based in Riyadh, Saudi Arabia, FlyAkeed is a revolutionary online platform that simplifies the booking of flights and hotels, catering to both individual travelers and business professionals. Our innovative travel solutions make planning and managing work-related travel effortless.Highlights:Current funding stage: Series A. FlyAkeed is backed by esteemed investors including PIF subsidiary Sanabil Investments, Elm, Artal Capital, and Alrajhi Partners.We are seeking a passionate and driven Customer Success Manager who will proactively engage with clients to deeply understand their unique travel needs and empower them to utilize our platform to its fullest potential. Your dedication to comprehending client complexities, combined with your knack for delivering customized solutions, will be pivotal in ensuring their success with FlyAkeed.Key ResponsibilitiesServe as the primary contact for designated clients, forging strong relationships and gaining insights into their business goals.Track customer health metrics and implement strategies to enhance customer satisfaction and retention.Provide outstanding onboarding and training experiences, equipping clients to effectively engage with the FlyAkeed platform.Analyze client feedback and communicate insights to internal teams to foster continuous service improvement.Identify opportunities for upselling additional products and features tailored to client requirements.Conduct regular check-ins and business reviews with clients to evaluate their progress and align on objectives.Work collaboratively with cross-functional teams to ensure a seamless customer experience and resolve any issues promptly.

The Client Success Manager at accesso plays a vital role in ensuring that our clients achieve their goals and maximize their value from our innovative solutions. As a strategic partner, you will engage with clients to understand their needs, provide expert guidance, and foster strong relationships to drive client satisfaction and retention.Your responsibilities include onboarding new clients, conducting training sessions, and proactively addressing client inquiries. You will collaborate closely with cross-functional teams to enhance the overall client experience and contribute to the continuous improvement of our services.

Are you passionate about guiding students in their career paths? Riyadh Schools is seeking a dedicated Career Counselor to join our International High Schools department. In this role, you will provide expert advice and support to students as they navigate their educational and professional journeys, helping them to identify their strengths and explore various career options.

Position: Accountant (Male)Location: Riyadh, Saudi ArabiaWe are looking for a skilled and committed Accountant to join our dynamic team at Riyadh Schools. The successful candidate will have a strong background in accounting and contribute to our financial operations.

Join our team at talent3600 as a Customer Success Specialist, where your primary role will be to ensure our clients achieve their desired outcomes with our products. You will act as a bridge between our company and our customers, providing exceptional support and guidance to enhance their experience. Your responsibilities will include onboarding new clients, conducting training sessions, and proactively addressing any concerns to foster long-term relationships.

ServiceNow is hiring a Senior Customer Success Manager based in Riyadh. This role centers on building strong relationships with clients and helping them achieve the most value from the ServiceNow platform. Role overview The Senior Customer Success Manager works closely with customers to understand their goals and unique requirements. By fostering ongoing engagement, this position supports customer satisfaction and encourages long-term partnerships. What you will do Engage with clients to ensure they benefit fully from ServiceNow solutions Promote customer retention through attentive support and communication Develop a deep understanding of each customer’s needs and objectives Location This position is based in Riyadh.

As a Customer Success Manager at ifs1, you will be at the forefront of our mission to enhance customer experiences and foster long-term relationships. You will lead initiatives that ensure our clients receive the utmost value from our products and services, guiding them through their journey from onboarding to ongoing support.Your role will involve collaborating closely with cross-functional teams to deliver exceptional service, proactively addressing customer needs, and identifying opportunities for growth. If you are passionate about customer satisfaction and have a knack for problem-solving, we would love to hear from you!

Discover Lucidya:At Lucidya, we harness the power of artificial intelligence to revolutionize customer experience (CX) intelligence. Our platform seamlessly manages the entire customer lifecycle, from the initial interaction to retention and growth, autonomously.Unlike conventional platforms that merely provide insights and leave action up to the user, Lucidya closes the loop with our proprietary Natural Language Understanding (NLU) technology, developed in-house and trained on millions of multilingual conversations. This equips marketing, support, CX, and research teams to craft personalized experiences that lead to significant improvements in customer satisfaction, retention, and lifetime value.Importance of This Role:As we experience rapid growth, our commitment to delivering an outstanding customer experience remains paramount. Serving a diverse clientele, from government entities to large enterprises, we are in search of a Customer Success Manager who prioritizes exceptional experiences and upholds high standards in every interaction.Your Responsibilities:Gain in-depth knowledge of our products to effectively educate customers on the best services for their needs.Facilitate the onboarding process, ensuring customers derive value from our offerings.Develop strategic methods to keep clients engaged and enhance product adoption.Establish and nurture strong, trust-based relationships with customers to foster loyalty.Assist customers in setting up and navigating our platform.Identify opportunities for up-selling and cross-selling relevant products to our customers.Monitor key metrics such as NPS, gather customer feedback, and implement actionable insights.Collaborate closely with Customer Support, Professional Services, Product, and Sales teams to ensure a superior customer experience.Regularly communicate customer feedback to internal teams, acting as the voice of the customer.Your Profile:Proactive and anticipatory, you identify customer needs without waiting for them to reach out with issues.Tech-savvy, you are comfortable using CRM tools like HubSpot.Your tech-savviness is evident when friends and family seek your advice on app functionalities.Familiarity with Customer Success Platforms (CSPs) such as ChurnZero is a plus, allowing you to effectively monitor user engagement.A strong communicator, you can translate technical jargon into easily understandable language.Bi-lingual proficiency allows you to engage with both Arabic and English-speaking customers effectively.Your customer-centric approach prioritizes empathy in all interactions.

About CEQUENSCEQUENS stands at the forefront of cloud communication in the Middle East and Africa, dedicated to revolutionizing the way businesses connect with their customers. Our comprehensive Omni-Channel communication APIs empower enterprises and developers to engage with audiences worldwide seamlessly.About the RoleAs a Pre-Sales Solution Architect, you will act as the technical bridge between our sales team and potential clients. Your primary focus will be to analyze client needs and showcase how our innovative CPaaS/SaaS solutions, enhanced by AI, can effectively meet those requirements. This role involves designing custom solutions, delivering engaging demonstrations, and ensuring a seamless transition from pre-sales to implementation. Ideal candidates will possess a solid software development background and a thorough understanding of the Software Development Life Cycle (SDLC). This position is exclusively onsite in Riyadh, so candidates must already reside in Saudi Arabia.Your responsibilities will include building industry-specific use cases that leverage CEQUENS products and solutions, effectively illustrating the value and impact of our platforms. You will thrive in a high-performance, customer-facing team environment, collaborating to seize joint opportunities with sales and customer success. Additionally, you will lead RFP/RFI submissions and serve as a liaison among various departments to meet technical and business requirements, ensuring optimal results.Key ResponsibilitiesClient Engagement: Partner with sales representatives to comprehend customer needs and present tailored solutions utilizing our CPaaS/SaaS offerings, including AI functionalities.Solution Design: Assess customer requirements and design integrated solutions that complement their existing systems and workflows.Demonstrations & Proof of Concepts (PoCs): Create and deliver compelling product demonstrations and PoCs to highlight the capabilities and value of our solutions.Technical Documentation: Assist in crafting technical proposals, RFP/RFI responses, and other documentation supporting the sales process.Collaboration: Work in close partnership with product management and engineering teams to relay customer feedback and influence product development.Market Awareness: Keep abreast of industry trends, competitive products, and emerging AI technologies in the SaaS and CPaaS landscape.

Lalamove is revolutionizing the logistics landscape by seamlessly connecting customers with drivers through cutting-edge technology. We provide a remarkably swift and convenient platform for customers to book delivery and moving services, whether at home, in the office, or on the move. While others discuss Online to Offline (O2O), we embody it!As a prominent global player in the on-demand delivery sector, Lalamove boasts millions of delivery partners fulfilling countless orders every day.With a diverse team of over 1,600 employees across Southeast Asia, India, Latin America, Turkey, the UAE, and Germany, our company achieved unicorn status in 2018, backed by influential venture capitalists, and continues to grow at an impressive pace.Our core values drive our success: Passion for serving local communities and empowering small and medium enterprises (SMEs) along with our driver partners, Execution and Grit that set us apart as we persevere in our pursuit of excellence, and Humility which fosters continuous learning and improvement.At Lalamove, we are committed to the power of community. Each day, millions of drivers and customers engage with our technology to connect and transport what truly matters. Our expertise in delivery ensures that the process is always fast and straightforward. Since our inception in 2013, we have boldly confronted the logistics sector to discover innovative solutions tailored to the delivery needs of the world.Our vision is to strengthen community ties and simplify urban living by facilitating the quick and convenient movement of goods. We realize this vision through a ‘glocal’ approach, establishing a robust operations team that tailors our offerings to local networks of businesses and delivery contractors, while simultaneously aspiring to enhance our global footprint.In line with our strategic growth plan, we are excited to expand into the Kingdom of Saudi Arabia, beginning with Riyadh, and are on the lookout for a dedicated Sales Associate to join our team in this vibrant city.

We are seeking a dedicated and experienced Client Services Partner to join our dynamic team at ifs1. In this role, you will be the primary point of contact for our clients, ensuring their needs are met and exceeded. You will work closely with various internal teams to deliver exceptional service and drive client satisfaction.

Join Our Team as a Customer Service RepresentativeAt PulseMediaNL, we pride ourselves on delivering exceptional customer experiences. As a Customer Service Representative, you will be at the forefront of our commitment to quality, responsiveness, and ensuring customer satisfaction. Your role will involve guiding customers throughout their journey, addressing inquiries, and helping them maximize the benefits of our services.This position is perfect for empathetic individuals who are solution-oriented and thrive in a fast-paced, digital environment.Your ResponsibilitiesCustomer Support & CommunicationSwiftly respond to customer inquiries via email, chat, and phone in a professional manner.Provide accurate and comprehensive information about our products, services, and processes.Ensure each interaction results in a positive and constructive customer experience.Issue ResolutionEfficiently investigate and resolve customer issues, escalating when necessary.Take ownership of customer concerns from initial contact through to resolution.Follow up with customers to confirm satisfaction and closure of issues.Enhancing Customer ExperienceIdentify recurring issues and provide insights to internal teams for improvement.Contribute to refining support processes and enhancing the customer journey.Maintain accurate records of customer interactions within internal systems.CollaborationCollaborate closely with Sales, Operations, and Product teams to meet customer needs.Support internal initiatives aimed at boosting customer satisfaction and retention.

About UsWelcome to Foodics! We are a pioneering provider of restaurant management solutions and payment technology. Established in 2014, our headquarters is located in Riyadh, with a presence in five countries including the UAE, Egypt, Jordan, and Kuwait. We proudly serve customers and partners across more than 35 countries globally. Our cutting-edge products have processed over 6 billion orders, positioning Foodics as one of the fastest-growing SaaS companies in the MENA region. We have successfully completed three funding rounds, with our latest raising $170 million, marking the largest SaaS funding round in MENA, and enhancing our capacity for innovation to better serve business owners.Your Role As a Strategy Associate, you will be integral in defining, executing, and monitoring Foodics’ strategic initiatives. This role involves direct collaboration with senior leadership on impactful projects that encompass strategy formulation, execution planning, project management, and performance oversight. It is an excellent opportunity for early-career professionals eager for exposure to high-level strategic thinking and the chance to influence execution in a rapidly expanding tech start-up.Key Responsibilities1. Strategy Development• Assist in crafting long-term strategies and evolving operating models while identifying vertical and horizontal priorities.• Conduct thorough market and competitor assessments to uncover new opportunities within SaaS, fintech, retail, and international markets.• Develop presentations for board meetings, investor engagements, and leadership discussions, emphasizing clear, data-driven insights.2. Execution Planning• Convert strategic goals into actionable initiatives and detailed roadmaps.• Work closely with cross-functional teams (Product, Commercial, Finance, International) to ensure alignment with corporate objectives.• Aid in resource allocation and prioritization efforts.3. Project Management• Monitor and coordinate key strategic initiatives, ensuring adherence to project milestones.• Identify potential risks, dependencies, and obstacles; proactively escalate issues and devise solutions.• Provide regular status updates to leadership regarding project advancement and results.4. Performance Oversight• Assist in creating and tracking KPIs and OKRs across various departments and geographies.• Analyze performance metrics against targets, offering insights and recommendations for adjustments.• Contribute to quarterly and annual business reviews with the leadership team.Ideal Candidate• 1–3 years of experience in management consulting, strategy, corporate development, or a related analytical/strategic role.• Exceptional problem-solving capabilities with a knack for structuring complex challenges.• Outstanding communication and presentation skills, proficient in PowerPoint/Google Slides with a flair for storytelling.

Location: Riyadh, Riyadh Province, Saudi ArabiaCompany: webook webook is a major event ticketing and experience booking platform in Saudi Arabia. The company supports many of the Kingdom's largest events and has surpassed 2 billion in sales, driven by advanced technology and distinctive features. More information is available at webook.com. Role overview The Legal Associate will play a key part in supporting legal operations as webook grows across multiple jurisdictions. The position covers a wide range of legal work, including contract management, regulatory compliance, and risk management. Success in this role calls for commercial awareness, a proactive mindset, and strong attention to detail. What you will do Contract Management & Commercial Support: Draft, review, and negotiate contracts such as NDAs, MSAs, vendor agreements, and licensing documents. Oversee contract processes, including version control, execution tracking, and renewals. Collaborate with business teams to ensure contracts align with operational needs. Corporate Legal Support: Assist with corporate governance tasks, including preparing board resolutions, maintaining records, and supporting subsidiaries. Coordinate with external counsel on compliance and cross-border transactions. Regulatory & Compliance: Monitor and interpret laws and regulations related to data protection, employment, intellectual property, and international trade. Support regulatory filings and maintain compliance records. Work with risk and finance teams during audits and compliance reviews. Litigation & Dispute Resolution: Help manage disputes and claims by gathering evidence and working with external counsel. Represent webook in administrative hearings or early-stage dispute resolution when needed. Risk Management & Legal Advisory: Identify legal risks in business activities and recommend practical solutions. Conduct legal research and prepare written guidance for stakeholders.

Who We Are:Established in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand synonymous with the elegance and style of Monaco and the South of France lifestyle.We are seeking a passionate and committed individual to join our vibrant team in Riyadh, Saudi Arabia. Your primary responsibility will be to provide exceptional service to our clients, enhancing the APM brand through the cultivation of strong, lasting relationships with customers in our store.

Who Are WeWelcome to Foodics! We are a pioneering provider of restaurant management solutions and payment technologies, headquartered in Riyadh. Since our inception in 2014, we have expanded our footprint across five countries, including the UAE, Egypt, Jordan, and Kuwait, serving customers in over 35 countries globally. Our innovative solutions have processed more than 6 billion orders, establishing Foodics as one of the fastest-growing SaaS companies in the MENA region. Recently, we secured $170 million in funding, marking the largest SaaS funding round in MENA and empowering us to enhance our services for business owners.The Role at a GlanceWe are seeking a dedicated Merchant Success Specialist to ensure a seamless customer experience from the moment of contract signing to full service utilization. This role involves analyzing newly signed agreements, facilitating onboarding processes, expediting installations, and monitoring service utilization. You will work closely with our flagship products: Foodics Pay, CDS, and Foodics One, which enable our clients to accept card and omnichannel digital payments, revolutionizing the payment experiences in the food and beverage sector across the Middle East.Your ResponsibilitiesRegistration Tracking: Ensure all signed contracts are registered across all systems within 24 hours, collaborating with stakeholders to expedite this process.Installation Monitoring: Guarantee the accurate implementation of Pay installation service level agreements (SLAs) with both external and internal vendors.Post-launch Support: Conduct quick follow-up calls with merchants after going live to assess their needs for assistance or training.Communication Liaison: Serve as a channel to inform merchants about new releases, features, and promotional offers.Reconciliation Cycle Expertise: Develop a thorough understanding of the reconciliation cycle to effectively address complex inquiries from merchants.Utilization Assurance: Monitor new installations and proactively reach out to merchants via calls and messages to ensure continued engagement with our services.Complaint Management: Maintain a zero-complaint status for a period of three months through proactive communication and support.Churn Prevention: Analyze daily reports of potential churn and implement strategies to mitigate it.Process Improvement: Identify areas for enhancement within the Pay cycle and collaborate with other teams to implement effective solutions.Your QualificationsExperience: Background in payment operations is highly desirable.Technical Skills: Proficiency in Microsoft Excel and other relevant software tools.

Join our dynamic team at Lendo as a Customer Care Officer, where you will play a pivotal role in delivering outstanding customer support and ensuring a superior customer experience across all interactions. You will manage customer inquiries, oversee ticket resolutions, and collaborate with internal teams to swiftly address issues while adhering to our service level agreements (SLAs) and key performance indicators (KPIs).Key Responsibilities:Provide exceptional support by handling both incoming and outgoing customer calls.Respond promptly to customer inquiries and complaints via phone, email, and our ticketing system.Efficiently manage and follow up on customer tickets using platforms like Freshdesk.Address and track SAMA complaints in compliance with our internal procedures and regulatory standards.Collaborate closely with various departments to resolve customer issues effectively, ensuring high-quality service.Escalate complex issues to the appropriate teams or supervisors as necessary.Maintain comprehensive records of all customer interactions in our systems.Strive to achieve high customer satisfaction levels and contribute to meeting SLA and KPI targets.

Serve as the primary point of contact for customer inquiries across diverse channels including phone, email, social media, surveys, and maps. Deliver informative and relevant responses to enhance the customer experience and satisfaction. Monitor customer feedback diligently, logging complaints and suggestions to facilitate continuous service enhancements. Exhibit extensive knowledge of Morni's products and services to effectively address customer questions. Resolve customer issues promptly and efficiently, ensuring a positive outcome for every interaction. Engage in follow-ups to verify that customer concerns are fully resolved, thereby building trust and loyalty. Utilize customer service expertise to maximize the effectiveness of each customer engagement. Implement skills acquired from company training programs. Systematically document and manage customer interactions, including inquiries, accounts, orders, and complaints. Escalate unresolved matters or customer concerns to the Team Leader for prompt resolution. Uphold the confidentiality of customer and client information. Adhere to company policies and procedures with diligence. Achieve set targets in areas such as sales, order processing, lead generation, and appointment scheduling. Actively engage in training and team meetings to remain informed on the latest developments. Follow the established work schedule while accommodating business needs, including flexible working hours and locations. Perform additional responsibilities as assigned, aligning with the role's scope.