RCM Application Support Specialist

The RCM Application Support Specialist plays a vital role in ensuring the effective support and implementation of the TrakCare product. This position involves leveraging application expertise in areas such as product support, requirement analysis, field design documentation, and testing of change requests. As a key resource for our partners, the Applications…

Role overview petroapp is hiring an IT Support Specialist based in Riyadh, Saudi Arabia. This role requires at least one year of relevant experience. The specialist will help keep IT systems reliable, respond to technical problems, and support users across the company. Day-to-day work involves troubleshooting and maintaining both hardware and software to ensure smooth operations. Main responsibilities Deliver technical support to end-users both onsite and remotely. Diagnose and resolve issues with hardware, software, and networks. Install, configure, and maintain computer systems and applications for optimal performance. Provide ongoing support for IT systems, especially within Windows Server environments. Address Windows Server tasks such as Active Directory, DNS, DHCP, Group Policy, user access, and server performance. Manage client connectivity through LAN, Wi-Fi, and VPN solutions. Monitor system performance to maintain availability and reliability. Troubleshoot and support network infrastructure and connectivity issues. Document technical issues, solutions, and IT procedures clearly. Assist with system upgrades, patches, and security updates as needed. Requirements At least 1 year of relevant IT support experience. Experience supporting Windows Server environments.

As a Senior IT Support Specialist at ananinja, you will play a pivotal role in ensuring the smooth operation of IT services across all company locations. Your expertise in delivering exceptional technical support and resolving intricate issues will be crucial. In this leadership position, you will supervise the IT support team, collaborate with various business and operational functions, and implement ITIL-based best practices to maintain service continuity, promoting efficient business operations within our dynamic retail and warehouse environment.

Join our dynamic team as an IT Help Desk Support Specialist! You will be the first point of contact for technical assistance, providing support for computer systems, hardware, and software. Your expertise will be crucial in resolving user queries and system issues promptly and professionally, ensuring that our operations run smoothly.

Join our dynamic team at playmirai as a Senior IT Support Specialist, where you will take full ownership of our IT operations and endpoint management. This pivotal role is essential in enhancing, managing, and scaling our device management, collaboration tools, and core IT infrastructure. The ideal candidate is someone with extensive hands-on experience, thrives in fast-paced environments, and is adept at managing systems from start to finish.Key Responsibilities:• Administer and provide advanced support for Google Workspace, including user lifecycle management, security settings, and organizational policies.• Manage and optimize Slack administration, focusing on workspace configuration, integrations, permissions, and user management.• Troubleshoot and support network-related issues, possessing an intermediate understanding of networking concepts (LAN/WAN, VPNs, firewalls, DNS, DHCP).• Implement, manage, and maintain an endpoint management / RMM solution (e.g., Ninja, Jamf, or similar).• Oversee patch management, OS updates, and software deployments across company devices.Lead or support the implementation of a scalable endpoint management strategy for laptops and other endpoints.Ensure systems are secure, up-to-date, and comply with IT best practices.Provide escalation-level support and guidance for intricate IT issues.Document processes, configurations, and standards to enhance operational efficiency.Requirements:3–5 years of hands-on IT experience, preferably in a growing or dynamic environment.Extensive experience in administering Google Workspace.Strong experience managing Slack.Intermediate knowledge of networking fundamentals.Proven experience in deploying or managing an RMM or endpoint management solution (e.g., Ninja, Jamf, Intune, or similar).Experience in managing patching, updates, and device compliance across various machines.Prior experience in a Managed Service Provider (MSP) setting is highly desirable.Desirable Skills:Experience supporting both macOS and Windows environments.Familiarity with security best practices for endpoint and identity management.Experience supporting remote or hybrid teams.What We Seek:A self-starter who can take ownership and propel IT initiatives forward.A professional comfortable working independently while collaborating with cross-functional teams.A problem-solver who balances technical depth with practical solutions.

Take charge of the complete support operating model for AI and enterprise technology solutions, guaranteeing seamless operations following handover through well-defined SLAs, rigorous support processes, and professional client interactions.Key ResponsibilitiesSupport Governance & SLA Ownership:Define, finalize, and enforce Support SLAs which include:Coverage windowsResponse and resolution timesEscalation levels and responsibilitiesEnsure SLAs align with contracts, CoCs, and client expectations, avoiding verbal assumptions.Serve as the sole owner of support accountability, resolving ambiguities among PMs, technical teams, and clients.ITIL-Aligned Support Operations:Establish and oversee ITIL-based support workflows, including:Incident managementService request handlingEscalation and major incident managementRoot Cause Analysis (RCA)Implement a systematic ticketing, triage, and prioritization model between internal teams and clients.Prevent informal support requests from bypassing established processes.Client Communication & Escalation Control:Lead all client-facing support communications with clarity and professionalism.Manage high-pressure incidents without impacting project delivery or executive attention.Ensure escalations are:Evidence-basedSLA-referencedClearly actioned with responsible parties and timelinesSupport Execution & Team Leadership:Lead and coordinate the technical support team to ensure:Timely response and resolutionConsistent communication standardsClear handover between shifts and teamsAct as the operational bridge connecting:SupportEngineering / AI teamsPMO (when delivery impact exists)Reporting & Continuous Improvement:Generate support performance reports, covering:SLA complianceIncident trends and recurring issuesRoot causes and corrective actionsDrive continuous improvement initiatives aimed at:Reducing recurring incidentsEnhancing system stabilityBoosting client satisfactionKnowledge Management & Readiness:Establish and maintain a support knowledge base, including:Known issuesWorkaroundsEscalation guidesEnsure support readiness before go-live:System handover completedDocumentation validatedSupport scope clearly defined

Serve as the primary point of contact for customer inquiries across diverse channels including phone, email, social media, surveys, and maps. Deliver informative and relevant responses to enhance the customer experience and satisfaction. Monitor customer feedback diligently, logging complaints and suggestions to facilitate continuous service enhancements. Exhibit extensive knowledge of Morni's products and services to effectively address customer questions. Resolve customer issues promptly and efficiently, ensuring a positive outcome for every interaction. Engage in follow-ups to verify that customer concerns are fully resolved, thereby building trust and loyalty. Utilize customer service expertise to maximize the effectiveness of each customer engagement. Implement skills acquired from company training programs. Systematically document and manage customer interactions, including inquiries, accounts, orders, and complaints. Escalate unresolved matters or customer concerns to the Team Leader for prompt resolution. Uphold the confidentiality of customer and client information. Adhere to company policies and procedures with diligence. Achieve set targets in areas such as sales, order processing, lead generation, and appointment scheduling. Actively engage in training and team meetings to remain informed on the latest developments. Follow the established work schedule while accommodating business needs, including flexible working hours and locations. Perform additional responsibilities as assigned, aligning with the role's scope.

Job Objective:To provide administrative and technical support to the sales team, ensuring smooth business operations and contributing to achieving sales targets by preparing proposals, processing orders, and following up with clients.Key Responsibilities:Assist the sales team in preparing commercial proposals, contracts, and related documentation.Enter and process purchase orders in the system, ensuring their accuracy.Monitor the status of orders and coordinate with other departments such as warehousing, shipping, and customer service.Respond to customer inquiries and assist them with any issues regarding orders or invoices.Prepare periodic reports on sales performance and track key performance indicators (KPIs).Maintain an updated and accurate customer database.Coordinate meetings and presentations for the sales team.Contribute to the improvement of sales-related processes and procedures.

Role overview Devoteam seeks an experienced Applications Architect in Riyadh. The role centers on designing, developing, and implementing software solutions that align with client requirements. Success in this position means delivering applications that remain scalable, secure, and dependable in production environments. What you will do Design application architectures to meet client needs and business objectives Develop and implement software solutions across various projects Ensure applications comply with standards for scalability, security, and performance Work closely with teams to help clients advance their digital transformation initiatives Location This role is based in Riyadh.

Join an innovative team at ananinja as an IT Service Desk Specialist. In this pivotal role, you will be the frontline for IT support, efficiently resolving technical issues and managing service requests to facilitate seamless business operations.Key Responsibilities:Respond to IT incidents through ticketing systems, providing top-notch first-line support.Diagnose and troubleshoot hardware, software, and network issues across various devices including desktops, laptops, and printers.Resolve issues promptly within SLA and escalate complex cases to the appropriate teams.Manage user accounts including creation, access management, and password resets.Assist in onboarding and offboarding processes for users.Install, configure, and maintain IT devices and assets to ensure operational efficiency.Document processes, maintain records, and generate reports for IT management.Deliver user support and training on basic IT concepts and systems.Advocate for cybersecurity best practices and heighten awareness among users.Analyze recurring issues and propose actionable improvements.

If you are passionate about impacting lives through transformative projects, we invite you to join us. At azm, we are dedicated to shaping the future of business and technology with innovative solutions. We believe that the journey should be enjoyable and fulfilling, and we are excited to connect with visionary individuals like you!

Join our dynamic team at Veolia Environnement SA as a Senior Application Engineer, where you will play a pivotal role in enhancing our technical capabilities and driving innovation in our research and development initiatives.

Join OranjeBor Energie BV as a Remote Customer Support Specialist and become an integral part of our dynamic global team. In this pivotal role, you will provide outstanding support to our clients, manage collections and overdue payments, oversee account receivables, and act as our Escrow Representative—facilitating seamless transactions with partners across your designated region.This position demands exceptional communication, organizational, and analytical skills, coupled with the ability to handle financial correspondence with accuracy and professionalism in a fast-paced remote setting.Key Responsibilities    Address incoming and outgoing customer inquiries via phone, email, and chat, ensuring timely and professional resolutions.    Oversee collections and overdue payments, including negotiating payment plans and settlements.    Analyze account receivable reports to identify trends, risks, and opportunities for improvement.    Communicate with clients regarding outstanding balances, providing clear and compliant payment solutions.    Implement strategies to enhance collection efficiency and reduce delinquency rates.    Collaborate with internal teams, including Sales and Accounting, to resolve client issues and improve satisfaction.    Maintain accurate and up-to-date customer records, including payment logs and communication histories.    Achieve or exceed monthly collections and reconciliation targets while ensuring high service quality.    Serve as an Escrow Representative, coordinating all transactions with regional partners and associates.    Verify and process payment instructions, ensuring punctuality, accuracy, and compliance with company protocols.    Prepare and distribute payment notices, confirmations, and remittance details.    Investigate and resolve payment discrepancies and transaction-related issues.    Uphold confidentiality, transparency, and compliance in all customer and partner interactions.

Are you looking to take your career to the next level in the field of product quality and manufacturing support? Veolia Environnement SA is seeking a dedicated and detail-oriented Product Quality & Manufacturing Support Specialist to join our team in Riyadh. In this role, you will play a crucial part in ensuring that our products meet the highest standards of quality and compliance.You will work closely with our logistics department, collaborating with cross-functional teams to identify and resolve quality issues, implement process improvements, and support manufacturing operations. If you are passionate about quality assurance and have a keen eye for detail, we want to hear from you!

As a Technical Solutions Specialist, you will play a vital role in providing top-notch technical support and solutions to our clients. You will be responsible for troubleshooting technical issues, guiding clients through product functionality, and ensuring they receive the best possible experience. Your expertise will help us enhance our service offerings and build long-lasting relationships with our clients.

Join our dynamic Operations team at ananinja as a POS Installation & Activation Specialist. In this pivotal role, you will be responsible for the deployment and activation of POS devices at our partner locations, ensuring they are operational and ready for use.Your day-to-day activities will include on-site installations, troubleshooting technical issues, training partners, and facilitating smooth device activations within defined service level agreements (SLAs).Key Responsibilities• Travel to partner locations to install and activate POS devices.• Configure devices for optimal system setup and connectivity.• Perform device testing and verification of activation.• Provide training to partners and their staff on basic device use and operations.• Identify and resolve technical issues on-site, including hardware, connectivity, and software problems.• Replace or reconfigure devices as necessary.• Maintain documentation of installation activities and update activation workflows.• Collaborate with Sales, Operations, and Technical teams to troubleshoot and resolve issues.• Ensure that installations and issue resolutions are completed within SLA timelines.

Scale is experiencing rapid growth, and joining our Global Public Sector team presents an exciting opportunity to be part of one of the most dynamic teams at Scale. This team is dedicated to generating, executing, and nurturing Scale's collaborations with governments and government-backed entities outside of the United States.We create tailored solutions that harness our clients' proprietary data and expertise to revolutionize their organizations through AI. By deeply understanding their challenges and workflows, we deploy our team to develop innovative solutions. Our applications are built on the Scale GenAI Platform, a comprehensive product designed to build, test, and deploy advanced AI agents.Developing customized AI applicationsCreating bespoke large language models (LLMs)Providing high-quality training data for research and governmental institutions developing LLMsEstablishing partnerships to promote regional talent development and AI integrationWe seek an entrepreneurial and seasoned product leader to play a critical role in the ideation and development of transformative AI solutions. The ideal candidate will possess extensive experience in AI/ML application development, a strategic mindset for problem-solving, exceptional listening skills, a hands-on operational approach, and a solid grasp of software engineering principles. You will be responsible for overseeing significant AI projects for one or multiple clients.In this role, you will lead a cross-functional team of engineers, machine learning engineers, and operations specialists to create impactful solutions for our clients, driving substantial revenue for our business.

Join ananinja as a Rider Support Supervisor, where you will take the helm in guiding and managing our dedicated Rider Support team. Your primary goal will be to ensure the efficient resolution of rider-related inquiries, deliver exceptional support, and uphold operational excellence. This role is pivotal in enhancing the rider experience, addressing escalated issues, and fostering continuous performance improvements.Key Responsibilities:Lead and supervise a team of Rider Support agents.Establish daily priorities to ensure an efficient workflow across support operations.Monitor team performance metrics, KPIs, and adherence to service quality standards.Resolve escalated technical issues, navigation errors, and operational challenges.Investigate recurring rider issues to identify root causes.Collaborate with Performance & Planning teams to implement effective solutions.Ensure prompt and effective resolution of all rider inquiries.Conduct coaching, training sessions, and performance reviews for team members.Maintain high levels of rider satisfaction and service quality.Prepare reports and provide actionable insights to management for informed decision-making.

Join our dynamic team as a Technical Support Operations Manager where you will lead and optimize our technical support operations. In this role, you will ensure that our customers receive unparalleled support while driving continual improvements in service delivery. You will collaborate with cross-functional teams to enhance efficiency and effectiveness within our support processes.

Join our dynamic team at Jobs for Humanity as a Sales and Marketing Specialist. In this role, you will be instrumental in driving our sales strategies and marketing initiatives to reach diverse communities. Your creativity and analytical skills will help us craft compelling campaigns that resonate with our target audience.As a Sales and Marketing Specialist, you will collaborate with cross-functional teams to develop innovative marketing plans and identify opportunities for growth. You will utilize data-driven insights to enhance our outreach and engagement efforts.