Technical Lead

Join Masterworks Co. as a Technical Lead, where you will play a pivotal role in guiding our technical teams and driving innovative projects. Your expertise will be crucial in overseeing the development processes, ensuring best practices, and mentoring junior engineers.

Infinite pl is an innovative digital technology firm dedicated to leading a transformation in digital logistics. By leveraging the capabilities of our talented team, extensive data, and advanced platforms, we aim to create and enhance cutting-edge solutions that address complex challenges in logistics and related industries. Our mission is to revolutionize logistics and enhance the lives of governments, businesses, and communities across the globe through state-of-the-art digital solutions. Join us as a game-changer in the industry. Role Overview:As the Technical Strategy & Architecture Lead, you will spearhead the technical vision and architectural framework for our new platform. Your responsibilities will include ensuring scalable designs, optimizing delivery efficiency, and achieving high-quality security outcomes across various systems, applications, and data platforms.

Join our innovative team at Masterworks Company as a Technical Lead specializing in Artificial Intelligence. We are on the lookout for a skilled AI Engineer with a strong command of Large Language Models (LLMs), Natural Language Processing (NLP), and Speech-to-Text technologies. In this pivotal role, you will be responsible for designing, developing, and deploying cutting-edge AI solutions that will transform our products and services through intelligent automation and enhanced language comprehension.Key Responsibilities:LLM Development & Integration: Fine-tune and deploy Large Language Models for applications such as chatbots, content generation, and virtual assistants. Evaluate and optimize model performance for practical use cases and ensure seamless integration into production environments.NLP System Design: Design and implement NLP algorithms for diverse tasks, including text classification, sentiment analysis, entity recognition, and summarization. Manage large datasets to facilitate model training and validation.Speech-to-Text Implementation: Develop and optimize speech-to-text pipelines catering to multiple languages and dialects. Integrate speech recognition systems with NLP and LLM modules to deliver comprehensive conversational experiences.Performance Optimization: Enhance AI model efficiency for real-time applications while identifying and mitigating biases to ensure accuracy and fairness.Research & Innovation: Keep abreast of the latest advancements in LLMs, NLP, and Speech AI. Experiment with new architectures and techniques to foster innovation.Documentation & Collaboration: Maintain comprehensive documentation of models, datasets, and workflows while collaborating with product managers, software engineers, and other stakeholders to produce high-quality AI solutions.

Take charge of the complete support operating model for AI and enterprise technology solutions, guaranteeing seamless operations following handover through well-defined SLAs, rigorous support processes, and professional client interactions.Key ResponsibilitiesSupport Governance & SLA Ownership:Define, finalize, and enforce Support SLAs which include:Coverage windowsResponse and resolution timesEscalation levels and responsibilitiesEnsure SLAs align with contracts, CoCs, and client expectations, avoiding verbal assumptions.Serve as the sole owner of support accountability, resolving ambiguities among PMs, technical teams, and clients.ITIL-Aligned Support Operations:Establish and oversee ITIL-based support workflows, including:Incident managementService request handlingEscalation and major incident managementRoot Cause Analysis (RCA)Implement a systematic ticketing, triage, and prioritization model between internal teams and clients.Prevent informal support requests from bypassing established processes.Client Communication & Escalation Control:Lead all client-facing support communications with clarity and professionalism.Manage high-pressure incidents without impacting project delivery or executive attention.Ensure escalations are:Evidence-basedSLA-referencedClearly actioned with responsible parties and timelinesSupport Execution & Team Leadership:Lead and coordinate the technical support team to ensure:Timely response and resolutionConsistent communication standardsClear handover between shifts and teamsAct as the operational bridge connecting:SupportEngineering / AI teamsPMO (when delivery impact exists)Reporting & Continuous Improvement:Generate support performance reports, covering:SLA complianceIncident trends and recurring issuesRoot causes and corrective actionsDrive continuous improvement initiatives aimed at:Reducing recurring incidentsEnhancing system stabilityBoosting client satisfactionKnowledge Management & Readiness:Establish and maintain a support knowledge base, including:Known issuesWorkaroundsEscalation guidesEnsure support readiness before go-live:System handover completedDocumentation validatedSupport scope clearly defined

Join our dynamic team at Tawantech as a Senior Technical Writer, where your expertise will help us convey complex technical information clearly and effectively. You will be responsible for creating and maintaining technical documentation, collaborating with cross-functional teams to gather information, and ensuring that our documentation meets the highest standards of quality.

As a Technical Solutions Specialist, you will play a vital role in providing top-notch technical support and solutions to our clients. You will be responsible for troubleshooting technical issues, guiding clients through product functionality, and ensuring they receive the best possible experience. Your expertise will help us enhance our service offerings and build long-lasting relationships with our clients.

Are you passionate about making a meaningful difference in the workplace? Do you aspire to transform lives through impactful training and development? If so, we have the perfect opportunity for you! UXBERT Labs, a leading digital and user experience design agency in the GCC, collaborates with major regional and global brands such as STC, Amazon, and Gucci.Part of the Supertech Group, which also includes Hala Yalla, Saudi Arabia’s premier event ticketing and experience booking platform, and Kafu Games, the largest esports tournament platform in MENA, we are committed to innovation and excellence.Position Overview:The Training & Development Lead will design, implement, and oversee comprehensive learning programs aimed at enhancing skills in UX, CX, and digital transformation. This role is pivotal in ensuring exceptional training experiences that foster effective learner outcomes and sustain operational excellence across all learning initiatives.Core Responsibilities:1. Curriculum & Program DevelopmentDevelop and sustain thorough training programs for UXBERT audiences.Create engaging learning materials, toolkits, and case studies derived from real project experiences and industry best practices.Incorporate learning materials that focus on AI and emerging technologies and their relevance in UX/CX.Align content with learner needs, current market trends, and organizational goals.Establish evaluation criteria, learning standards, and certification frameworks.2. Training Delivery & FacilitationConduct workshops, masterclasses, and training sessions tailored for diverse audiences.Represent the department at major conferences, panels, and workshops, showcasing exceptional communication and presentation skills.Collaborate with internal teams to ensure training is practical, actionable, and aligned with organizational processes.Monitor learner engagement, comprehension, and outcomes, and implement enhancements as necessary.3. Operational ManagementOversee training logistics, enrollment, certification, and reporting processes.Develop workflows for instructor management and learner support.Maintain operational quality, efficiency, and consistency across all training initiatives.4. Team Leadership & DevelopmentMentor and manage a team of trainers and coordinators.Promote a collaborative and professional learning environment.Support ongoing professional development and performance management for training staff.

Join our dynamic team as a Technical Support Operations Manager where you will lead and optimize our technical support operations. In this role, you will ensure that our customers receive unparalleled support while driving continual improvements in service delivery. You will collaborate with cross-functional teams to enhance efficiency and effectiveness within our support processes.

Are you passionate about your work and eager to make a significant impact in the lives of others? Do you thrive in a dynamic team environment that challenges the ordinary?If so, webook.com, the leading event ticketing and experience booking platform in Saudi Arabia, is looking for you! We are proud to have facilitated over 2 billion sales for some of the Kingdom's largest mega events, driven by our commitment to cutting-edge technology and exceptional features.Role Overview:We seek a proactive and strategic Communications Lead to spearhead our internal and external communications during a pivotal growth phase. Your role will be crucial in maintaining consistency, clarity, and effectiveness across all communication channels.Key ResponsibilitiesInternal Communications:Craft and implement internal communication strategies to keep employees informed, aligned, and engaged across various regions.Collaborate with People, Leadership, and Office Teams to convey company priorities, cultural initiatives, organizational changes, and leadership updates.Oversee all-hands meetings, internal newsletters, Slack communications, and company-wide announcements.Facilitate change communications related to acquisitions, integrations, or global expansion efforts.External Communications:Compose and manage communications to investors, partners, government agencies, and media as necessary.Assist the COO and executive team with talking points, thought leadership articles, and presentation materials.Work closely with Marketing to ensure brand and message consistency across public platforms, including the website, LinkedIn, and press materials.Support in drafting and editing investor updates, board presentations, and corporate announcements.Strategic & Operational:Establish essential communication infrastructure, including tone-of-voice guidelines, communication calendars, templates, and approval workflows.Assess sentiment and feedback to enhance communication strategies.Serve as a trusted advisor and communication partner to senior leadership during sensitive periods.

Join our dynamic team at Jobs for Humanity as a Technical Drafter. In this role, you will utilize your drafting skills to create detailed technical drawings and plans that support our mission of inclusivity and accessibility in the workforce.

Join gathern as a Traffic Lead, where you will spearhead our traffic generation strategies and drive user engagement. In this pivotal role, you will analyze traffic data, optimize campaigns, and collaborate with cross-functional teams to enhance our online presence.

visioninvest is hiring a Cybersecurity and IT Operations Lead based in Riyadh. This position centers on defending the company’s digital infrastructure and ensuring that IT systems operate smoothly. Collaboration with teams throughout the organization is essential to design and apply cybersecurity measures that keep pace with changing requirements. Main responsibilities Create and execute cybersecurity strategies to secure company systems and data Carry out risk assessments to spot and address vulnerabilities Direct incident response efforts when security issues occur Partner with other departments to meet security and compliance objectives Ensure ongoing compliance with relevant industry regulations Role impact This role is central to protecting sensitive information and supporting regulatory compliance throughout visioninvest’s operations.

Join our team at Six Flags & Aquarabia Qiddiya City as a Technical Supervisor for Entertainment & Events. In this dynamic role, you will be at the forefront of ensuring the flawless execution of live entertainment experiences and special events. Your expertise will guide hands-on coordination across a variety of technical domains, including audio, lighting, video, rigging, and show systems, guaranteeing that every performance is seamless and captivating.Working closely with the Entertainment Technical Manager and a diverse range of cross-functional teams, you will uphold rigorous safety and quality standards, support strategic planning initiatives, and ensure that all technical systems function at peak efficiency. Your contributions are vital in maintaining a standard of creative and operational excellence, ultimately enhancing the world-class entertainment experience we offer to our guests.

Become an integral part of JASARA PMC as a Technical Libraries Technician, where you will be pivotal in managing and organizing essential technical documentation that underpins our cutting-edge project delivery. Your role will involve maintaining precise records, enhancing access to vital information, and ensuring compliance with industry standards. You'll collaborate closely with diverse project teams to ensure they have immediate access to the resources they need to achieve excellence in their work.Key Responsibilities:• Efficiently organize and maintain technical libraries, ensuring all documentation is easily accessible.• Work collaboratively with project teams to provide necessary technical materials and documentation.• Support compliance with data management policies and ensure thorough archiving of project records.• Assist in the development and implementation of library resource policies and procedures.

We are seeking a dynamic and experienced Mendix Team Lead to join our innovative team at Ghobash Group in Riyadh. This role is pivotal in guiding a team of skilled developers to deliver exceptional Mendix applications that meet the evolving needs of our clients. As a Team Lead, you will not only oversee project execution but also mentor your team members, ensuring their growth and development in the Mendix platform.

Job PurposeAs a Technical Services Administrator, your primary goal will be to efficiently manage and respond to technical service inquiries from the sales team, ensuring prompt and effective support.Key ResponsibilitiesIn this role, you will be responsible for:Preparing technical submittals to meet project requirements.Editing Product Data Sheets (PDS) to ensure accuracy.Drafting and sending confirmation letters.Managing LEED certification processes.Overseeing the certification of applicators.Maintaining organized archives and managing logs.Coordinating workflow management and related tasks.

Join Egis Group as a Lead Quality Engineer in Riyadh, where you will play a critical role in ensuring the highest standards of quality in our projects. You will lead a team of quality engineers, focusing on developing and implementing quality assurance processes, conducting audits, and ensuring compliance with industry standards.

Are you passionate about transforming businesses and enhancing people's lives through innovative technology? Do you want to be part of a dynamic team that thrives on challenging the status quo?Join UXBERT Labs, a premier digital and user experience design agency in the GCC, collaborating with leading brands like STC, Amazon, and Gucci. As part of the Supertech Group, which also includes Hala Yalla, the top private event ticketing platform in Saudi Arabia, and Kafu Games, the largest esports tournament platform in MENA, you will be at the forefront of digital innovation.We are in search of a skilled Enterprise Architecture (EA) Lead to provide cross-domain governance, assurance, and architectural frameworks across our digital solutions, ultimately benefiting our clients.Key Responsibilities:Develop and manage an enterprise architecture implementation plan that aligns with business and IT strategies.Advocate for enterprise architecture as a strategic enabler and support for technological innovation that enhances organizational performance.Establish EA-as-a-Service capabilities to foster enterprise architecture across various sectors.Implement the enterprise architecture plan using a business-led approach, creating business cases to secure funding.Assess and enhance architectural maturity through gap analysis, providing both internal and external consultancy.Compile architecture libraries of capabilities, skills, and technology inventory, while addressing skills gaps.Design effective organizations by building value streams and leveraging viable system models.Oversee EA governance, continuous improvement, and refine practices to influence portfolio and program management.Document all architecture artifacts and analyses, demonstrating their value through ROI.Support the Technology Leadership Team in fostering relationships with business units and clients to drive critical digital projects.

Rgheeb is on the lookout for a talented and visionary Lead Brand Designer to take the helm of our brand identity's development and transformation. In this pivotal leadership position, you will be tasked with formulating captivating brand strategies and visual systems that resonate with our audience and distinguish us in the competitive landscape. You will lead a dynamic team of designers, partner with various departments, and supervise all facets of brand design to ensure consistency and excellence across every interaction. The ideal candidate will be a strategic thinker with a robust background in branding, outstanding design capabilities, and proven leadership experience. If you're enthusiastic about creating influential brands and fostering creative innovation, Rgheeb presents a challenging and rewarding opportunity for you.Key ResponsibilitiesDesign, enhance, and uphold the overall brand strategy and visual identity.Lead, mentor, and manage the brand design team to produce cohesive and innovative design solutions.Collaborate with marketing, product, and executive teams to ensure brand consistency across all platforms and communication avenues.Drive the creation of comprehensive brand guidelines, ensuring adherence and proper application on a global scale.Oversee the design and production of brand assets, campaigns, and presentations.Stay updated on industry trends and competitor activities to maintain the brand's relevance and competitive edge.Manage multiple projects and priorities while adhering to established deadlines and quality benchmarks.

Role overview Jeeny seeks a Go-To-Market Lead in Riyadh to shape and carry out strategies for mobility solutions. This position centers on building and launching plans that expand Jeeny's reach and support business growth. The Go-To-Market Lead partners with internal teams to help position Jeeny as a strong player in the mobility sector. What you will do Develop and execute strategies to drive market entry and expansion Collaborate with leadership and teams across the company to align on goals and ensure effective execution Track industry trends and adjust plans to keep Jeeny competitive in the mobility space Apply insights and data to guide decisions and measure the impact of initiatives Location This role is based in Riyadh, Riyadh Province, Saudi Arabia.