Technical Support Operations Manager

Join our dynamic team as a Technical Support Operations Manager where you will lead and optimize our technical support operations. In this role, you will ensure that our customers receive unparalleled support while driving continual improvements in service delivery. You will collaborate with cross-functional teams to enhance efficiency and effectiveness with…

As an Operations Support Assistant, you will play a key role in ensuring the smooth functioning of our operations. You will assist in various administrative tasks, streamline processes, and contribute to enhancing overall efficiency. Your organizational skills and attention to detail will be vital in maintaining our operational standards.

Take charge of the complete support operating model for AI and enterprise technology solutions, guaranteeing seamless operations following handover through well-defined SLAs, rigorous support processes, and professional client interactions.Key ResponsibilitiesSupport Governance & SLA Ownership:Define, finalize, and enforce Support SLAs which include:Coverage windowsResponse and resolution timesEscalation levels and responsibilitiesEnsure SLAs align with contracts, CoCs, and client expectations, avoiding verbal assumptions.Serve as the sole owner of support accountability, resolving ambiguities among PMs, technical teams, and clients.ITIL-Aligned Support Operations:Establish and oversee ITIL-based support workflows, including:Incident managementService request handlingEscalation and major incident managementRoot Cause Analysis (RCA)Implement a systematic ticketing, triage, and prioritization model between internal teams and clients.Prevent informal support requests from bypassing established processes.Client Communication & Escalation Control:Lead all client-facing support communications with clarity and professionalism.Manage high-pressure incidents without impacting project delivery or executive attention.Ensure escalations are:Evidence-basedSLA-referencedClearly actioned with responsible parties and timelinesSupport Execution & Team Leadership:Lead and coordinate the technical support team to ensure:Timely response and resolutionConsistent communication standardsClear handover between shifts and teamsAct as the operational bridge connecting:SupportEngineering / AI teamsPMO (when delivery impact exists)Reporting & Continuous Improvement:Generate support performance reports, covering:SLA complianceIncident trends and recurring issuesRoot causes and corrective actionsDrive continuous improvement initiatives aimed at:Reducing recurring incidentsEnhancing system stabilityBoosting client satisfactionKnowledge Management & Readiness:Establish and maintain a support knowledge base, including:Known issuesWorkaroundsEscalation guidesEnsure support readiness before go-live:System handover completedDocumentation validatedSupport scope clearly defined

Join our dynamic team in Riyadh as a Runner, where your energy and reliability will be key to supporting our various departments. In this role, you will be responsible for performing essential errands and tasks that contribute to the seamless operations of our organization.Efficiently deliver documents, packages, and other important items between departments and to external locations as required.Run errands for executives and staff, including picking up supplies and making bank deposits.Assist with fundamental office tasks such as filing, photocopying, and data entry.Maintain an organized system to track and prioritize delivery requests effectively.Collaborate with team members to ensure timely completion of tasks and errands.Provide general support to various departments as needed.Uphold a clean and organized work environment.Adhere to company policies and procedures, representing the organization with professionalism.

Join our dynamic team at Masterworks Co. as a Cloud Operations Support Engineer, where you will play a vital role in supporting and monitoring our cloud-based data and analytics platforms. This position focuses on maintaining system stability, optimizing performance, resolving incidents, and achieving operational excellence within GCP analytics environments and Hadoop ecosystems.Key Responsibilities Monitor the health, uptime, and performance of the Slisor portal and its backend services, including dashboards, APIs, and workflows. Lead the triage of incidents, conduct root cause analysis, and coordinate escalations with engineering teams and vendors. Oversee the daily operations of GCP analytics services and manage data pipelines efficiently. Ensure scalability and security across ingestion, storage, and consumption layers. Track the secure transfer of anonymized datasets from on-premise data science and AI platforms to the cloud. Manage user access, provisioning, and handle support requests through a ticketing system. Create and maintain operational dashboards that display uptime, error trends, campaign metrics, and usage analytics. Engage in knowledge transfer sessions during new software releases. Provide on-call support for critical incidents outside of regular working hours.

Join our team as an Operations Manager and play a pivotal role in driving operational excellence. You will oversee daily operations, manage resources, and implement efficient processes to enhance productivity and service delivery. This position requires strong leadership skills, exceptional problem-solving abilities, and a passion for fostering a collaborative work environment.

Role overview petroapp is hiring an IT Support Specialist based in Riyadh, Saudi Arabia. This role requires at least one year of relevant experience. The specialist will help keep IT systems reliable, respond to technical problems, and support users across the company. Day-to-day work involves troubleshooting and maintaining both hardware and software to ensure smooth operations. Main responsibilities Deliver technical support to end-users both onsite and remotely. Diagnose and resolve issues with hardware, software, and networks. Install, configure, and maintain computer systems and applications for optimal performance. Provide ongoing support for IT systems, especially within Windows Server environments. Address Windows Server tasks such as Active Directory, DNS, DHCP, Group Policy, user access, and server performance. Manage client connectivity through LAN, Wi-Fi, and VPN solutions. Monitor system performance to maintain availability and reliability. Troubleshoot and support network infrastructure and connectivity issues. Document technical issues, solutions, and IT procedures clearly. Assist with system upgrades, patches, and security updates as needed. Requirements At least 1 year of relevant IT support experience. Experience supporting Windows Server environments.

We are seeking an experienced and dynamic Operations Manager to oversee and optimize our organization’s operational processes. As a vital member of our team, you will lead initiatives to enhance productivity and efficiency while ensuring the highest level of service delivery.In this role, you will be responsible for developing operational strategies, managing budgets, and overseeing daily operations. You will collaborate with various departments to align operational goals with the company's vision and objectives.

Join our dynamic team at Jobs for Humanity as an Asset Operations Manager. In this pivotal role, you will oversee and optimize operational processes related to asset management, ensuring efficiency and effectiveness in our operations.You will collaborate with various stakeholders to implement best practices, enhance workflows, and drive strategic initiatives that align with our organizational goals. Your expertise will be crucial in managing assets, analyzing performance metrics, and leading a team dedicated to operational excellence.

Join Delivery Hero as a Rider Operations Manager and be at the forefront of our dynamic delivery operations in Riyadh. In this pivotal role, you will oversee the rider operations team, ensuring efficiency, safety, and exceptional service delivery. Your leadership will drive operational excellence and improve rider satisfaction.

Infinite PL is a forward-thinking technology firm specializing in digital solutions, dedicated to leading the logistics sector into a new era. By leveraging the synergy of technology, data, and human expertise, we are committed to creating innovative platforms that address the most intricate challenges in logistics and related industries. Our mission at Infinite PL is to initiate a logistics revolution! We strive to enhance the experiences of governments, businesses, and communities worldwide through state-of-the-art digital solutions."We are not just participants; we are innovators!"

We are seeking a highly motivated and experienced Operations Manager to lead our operations team at Jobs for Humanity in Riyadh. In this role, you will be responsible for overseeing daily operations, optimizing processes, and ensuring that our services meet the highest standards of quality and efficiency. You will work closely with various departments to align operational strategies with our organizational goals, drive improvements, and foster a culture of excellence.

Join the dynamic team at Six Flags Qiddiya City as an Assistant Manager – IT Operations. In this pivotal role, you will oversee daily IT operations to ensure the stability, security, and efficiency of all technology platforms that support our thrilling park operations. You will lead IT staff, coordinate technical support, and resolve hardware, software, and system issues to minimize downtime in our fast-paced operational environment.This position is vital to maintaining a 24/7 operational business, which includes managing shift-based operations, night shifts, weekends, and public holidays. You will implement and monitor comprehensive IT security protocols, maintain system performance, and oversee timely upgrades and deployments of hardware, software, and POS systems critical to guest services and retail operations.Your collaboration with senior IT leadership, business stakeholders, and external vendors will ensure the delivery of reliable IT services, support strategic IT projects, ensure compliance with organizational policies and standards, and contribute to the overarching success of our large-scale entertainment operations.

As a Senior IT Support Specialist at ananinja, you will play a pivotal role in ensuring the smooth operation of IT services across all company locations. Your expertise in delivering exceptional technical support and resolving intricate issues will be crucial. In this leadership position, you will supervise the IT support team, collaborate with various business and operational functions, and implement ITIL-based best practices to maintain service continuity, promoting efficient business operations within our dynamic retail and warehouse environment.

As a Technical Solutions Specialist, you will play a vital role in providing top-notch technical support and solutions to our clients. You will be responsible for troubleshooting technical issues, guiding clients through product functionality, and ensuring they receive the best possible experience. Your expertise will help us enhance our service offerings and build long-lasting relationships with our clients.

We are seeking a dynamic and results-driven Operations Manager to lead our team at Jobs for Humanity in Riyadh. In this pivotal role, you will oversee the operational functions of our organization, ensuring that our mission to support underrepresented communities is achieved efficiently and effectively.Your responsibilities will include streamlining processes, managing budgets, and enhancing overall operational efficiency. You will collaborate closely with cross-functional teams to implement strategies that promote growth and sustainability. The ideal candidate will possess strong leadership skills, a passion for social impact, and a proven track record in operations management.

As an Operations Excellence Senior Manager at Delivery Hero, you will play a pivotal role in enhancing operational efficiencies and driving strategic initiatives across our organization. Your expertise will be instrumental in optimizing processes, improving service delivery, and fostering a culture of continuous improvement. We are looking for a dynamic leader who can inspire teams and implement innovative solutions to elevate our operational standards.

Join our dynamic team at Jobs for Humanity as an Operations Manager, where you will play a crucial role in optimizing our operational processes and driving efficiency. You will collaborate closely with various departments to ensure that our services meet the highest standards of quality and effectiveness.Your responsibilities will include managing day-to-day operations, developing strategies to improve productivity, and overseeing the implementation of best practices across the organization. We are looking for an individual with strong leadership skills, a passion for operational excellence, and a commitment to our mission of serving humanity.

Join our dynamic team as an IT Help Desk Support Specialist! You will be the first point of contact for technical assistance, providing support for computer systems, hardware, and software. Your expertise will be crucial in resolving user queries and system issues promptly and professionally, ensuring that our operations run smoothly.

Role overview infinitepl is hiring an IT Security Operations Manager based in Riyadh. This position is responsible for safeguarding the company’s information systems by leading a team that monitors, detects, and responds to security incidents. The manager maintains high standards for security measures and supervises the day-to-day operations of the security team. What you will do Lead and support a team dedicated to security monitoring and incident response Oversee daily operations to protect sensitive data and IT infrastructure Contribute to the development and improvement of security policies and procedures Ensure timely detection of and response to security threats