Team Leader Customer Service - Marktplaats

Role Overview Change is looking for a Team Leader Customer Service to support our project with Marktplaats in Rotterdam. This position suits either an experienced senior team leader or a motivated mid-level professional ready to step up. The role goes beyond day-to-day management: it calls for someone who can analyze, improve, and guide customer service oper…

Are you ready for change? At Change, we are committed to delivering exceptional customer service, and we are currently seeking an enthusiastic and experienced Team Leader for our Customer Service department. You will be instrumental in developing and optimizing our newest customer service team. In addition to team building, you will take on a coaching role and work closely with your team to tackle challenges aimed at driving change and improvement.Your Responsibilities:Coaching and Developing Your Team: As the Team Leader, you will oversee a team of over 25 employees. You will inspire them to achieve their best and create an environment that fosters their growth.Results-Driven Approach: You will ensure that everyone understands the goals and the strategies to achieve them. By providing clear insights and targeted actions, you will maintain performance levels and continuously enhance the team's capabilities.Process Improvement: At Change, we strive for smarter, faster, and better service delivery. You will lead the identification of improvement opportunities, implement innovations, and ensure we remain dynamic and forward-thinking.We are looking for a team player who takes responsibility and thrives on developing both people and processes. Ready to make an impact in a young and dynamic team? Apply now!Your Work Environment:You will be working for Change at the Eneco World location. Change is the specialist in Customer Experience, and our colleagues are dedicated to providing the best customer contact and service. You will join a rapidly growing organization that is continuously seeking improvements. The atmosphere is informal, and the team consists of many young professionals. You will have significant responsibility and the freedom to shape this project as you see fit.Our Core Values:As a Team Leader, you embody and promote the following core values through visible example:Honesty – Demonstrates transparency in communication with team members and customers; openly discusses mistakes and acts consistently.Movement – Initiates improvements, experiments with new methods, and encourages personal development.

Are you a people-oriented leader with strong communication skills who thrives on optimizing processes and connecting individuals? If so, RMC is looking for you!As a Team Leader for Drivers, you will play a pivotal role in ensuring our quality standards are met. Your efforts will facilitate seamless collaboration between our drivers, planners, and management, maintaining RMC's reputation as a reliable partner for clients and contractors.Role DescriptionIn this position, you will be responsible for maintaining a stable staffing level and an effective team. You will actively manage absenteeism reduction and create a work environment where employees feel heard, valued, and professionally supported. Acting as the main point of contact for drivers, planning, and HR, you'll serve as a vital link within the organization. You will identify bottlenecks, make necessary adjustments, and continuously work on improving processes, collaboration, and performance.What Will You Do?You will ensure that staffing levels are consistently maintained by actively engaging with team members, monitoring inflow and outflow, and making timely adjustments as needed. Regular consultations with (potential) candidates, temp agencies, and internal stakeholders will be part of your routine to uphold staffing levels. You will liaise with recruitment and external parties when necessary.Additionally, you will prepare forecasts for staffing levels in coordination with planning and HR, ensuring the right balance between in-house personnel and external hires such as temp workers, subcontractors, and freelancers. You will oversee and optimize the conversation cycle within the team and ensure that employee records are up-to-date. Furthermore, you will foster employee development through education and training opportunities. You will manage absenteeism procedures and have a deep understanding of the Improvement of Gatekeeper Act (Wet Verbetering Poortwachter). You will conduct the necessary discussions and collaborate with HR when required.

Direct and attentive.As a Team Leader Security, your approach is people-oriented and service-driven, never losing sight of safety. You are approachable, decisive, and maintain composure amidst chaos. With enthusiasm, you engage on the floor, communicate openly, and set high standards for quality. You know when to connect, think ahead to prevent escalations, and ensure that everyone feels both safe and welcome.What You Will DoAs the Team Leader Security at Delftse Poort on Weena, you will be an active member of the team and the vital link between the team, client, and business unit. You will merge operational tasks with coordination and supervision: leading the team, monitoring quality and protocols, while keeping a clear overview of daily operations.You will guide and support colleagues, including the junior team leader, when needed and assist them in their professional development. As a team, you will stay focused on your tasks. Together, you will critically assess the day’s events, discuss successes, and identify areas for smarter or more efficient approaches. This collaborative effort will ensure continuous growth, maintain high service quality, and strengthen both the team and the client relationship.The operation at Delftse Poort runs from Monday to Friday with various (rotating) shifts:Regular shifts: 6:00 AM - 1:00 PM | 6:00 AM - 2:30 PM | 1:00 PM - 8:00 PM | 2:30 PM - 10:30 PMExpedition shift: 7:30 AM - 3:00 PMYou will always walk the opening and closing rounds together, and each shift is backed by the centralist in the control room.Who You AreYou have extensive experience as a team leader in security and can seamlessly combine safety with hospitality. You are confident in your role, approachable for your team, and know how to engage people in what’s needed on the floor. Additionally:You possess an MBO diploma in Security (level 2 or 3);You have strong communication skills in both Dutch and English;You hold a valid BHV certificate or are willing to obtain one.You also identify with our EPIC values:Energy – You are full of energy and bring positivity.Pure – You are honest, sincere, and reliable.Inspire – You motivate others and share your enthusiasm.Connect – You easily make connections and build relationships.

Position OverviewAs a Team Leader/Reefer Coordinator, you will operate autonomously while leading a team of monitoring engineers alongside fellow coordinators in a 5-shift work schedule. Your primary responsibility will be overseeing all operational activities conducted at our terminal.Key Responsibilities:You will hold ultimate accountability for the handling of refrigerated containers at the terminal.Guide your team in their daily tasks and support their professional growth.Inspire and motivate your team to uphold high standards of quality and productivity.Ensure strict adherence to VCA safety regulations.Engage in daily communication with RWG staff, shipping companies, and internal departments.

Fulltime | Day/Night Shifts | Dynamic Logistics Environment!Are you experienced in warehouse operations, possess leadership aspirations, and have a hands-on approach? This is your opportunity! We are looking for an Assistant Team Leader in the Warehouse who will work closely with the Team Leader to ensure smooth operations in our Rotterdam facility.Every day brings new challenges as we work together to ensure safety, efficiency, and customer satisfaction. You will be a crucial link in this process.Your Responsibilities:As an Assistant Team Leader, you will be at the heart of operations. You will coach team members, assist on the floor, and ensure adherence to planning. Together, we will ensure timely and efficient service to our customers.Directing and motivating team membersLoading and unloading shipments according to regulationsInspecting goods (import/export), identifying and reporting damageAccurately processing goods in the systemMaintaining a safe, clean, and efficient warehouse alongside your teamWhat We Offer You:A role with both responsibility and freedomA close-knit team where collaboration is keyOpportunities for your own ideas and initiativesSalary according to CAO Beroepsgoederenvervoer + shift premiumsExcellent secondary benefits such as travel reimbursement and pension contributionsEmployment Type: Full-time, Fixed-term, with prospects for permanent employmentContract Duration: 7 monthsAdditional Benefits:Company eventsProfessional development budgetBicycle planChristmas packageFree parkingPromotion opportunitiesPensionEmployee discountsTravel cost reimbursement

Key Responsibilities• Lead and organize the research initiatives of the lubricants team.• Cultivate and expand the team's expertise in lubrication technology.• Define strategic directions for future research and technological advancements.• Promote knowledge sharing and collaboration within the team.• Collaborate with the Department Manager on talent development.• Oversee project budgets, costs, and execution timelines.• Initiate and coordinate research partnerships with academic institutions and leading universities.• Foster and enhance relationships with both internal and external business partners.

Join our dynamic team at flink3 as a Team Leader (m/f/d) in Rotterdam. In this pivotal role, you will lead a group of dedicated professionals, ensuring exceptional performance and productivity. As a Team Leader, you will be responsible for setting clear goals, providing guidance, and fostering a positive work environment. Your leadership will be crucial in driving team success and achieving organizational objectives.

Are you a team leader with a passion for guiding others and working in tunnel construction? Do you want to make a difference every day on leading projects? We have an exciting challenge for you! Join Dura Vermeer Bouw en Vastgoed Rotterdam, where you will play a key role in successfully executing projects in the Zuid-Holland region.This will be your jobAs the leader of the tunnel team, you will ensure smooth operations within the crew. You have the opportunity to showcase your leadership skills and positively influence daily activities. What will you do? Lead a motivated team of 6 members, ensuring effective collaboration. Your enthusiasm and commitment will make a significant impact!Your workday begins with a morning meeting alongside the site manager and other team leaders from different disciplines. Together, you will plan the tasks ahead. You will monitor progress, intervene as necessary, and ensure that everyone is working safely and efficiently. You will also play a vital role in mentoring new employees, prioritizing safety at all times. Communication with subcontractors will be essential to ensure everything proceeds according to schedule.As a team leader, you will also be involved in the preliminary stages of a project, where your expertise in your field will be highly valued in the planning and execution phases.More about Dura VermeerDura Vermeer is a family-owned independent construction company active in residential construction, commercial building, infrastructure, and technology in the Netherlands. Since 1855, our independence and long-term continuity have been the foundation of our strategy. With a turnover of approximately €1.8 billion and over 3,000 employees, we are among the top in the Dutch construction sector. Together, we realize beautiful projects. Iconic and sometimes everyday projects that provide new answers to societal challenges. We ensure the best solutions for tomorrow and make a difference for the Netherlands in the long term.We have strong ambitions, and we can only achieve them thanks to our people. As the best employer, we strive for you to choose Dura Vermeer every day. We want you to be as proud of what we create as we are. Everyone who works with us should feel fortunate...

What Will You Do?As a Customer Service Representative, you are the voice of Portbase. You will create an unforgettable customer experience by providing a warm welcome as the first point of contact for our clients. Your proactive questioning will help you get to the heart of the issue. You possess the ability to read between the lines and uncover 'the question behind the question'.Your exceptional listening skills, combined with your helpful attitude, make you the perfect link between our customers and our organization. In your role as a Customer Service Representative, you will engage in:Responding to customer inquiries via phone, email, and chat;Proactively thinking along and providing solutions for customer queries;Collaborating with other departments to enhance customer satisfaction;Contributing to the improvement of our support processes.What Ambition Do You Contribute To?Our goal is: "Efficiently developing reliable IT solutions with maximum customer value on a modern platform for complex logistics processes." We are ambitious. We are a multi-sided platform and work diligently on our predictability. Internal processes and customer experience are crucial in this regard. While we have already implemented many effective measures, there is always room for improvement.About UsIn port logistics, communication is essential. A multitude of organizations must work together to transport and transfer cargo through the chains to subsequent players in the process. Portbase, a subsidiary of the port companies of Rotterdam and Amsterdam, ensures that all parties in the port are connected. From shipping companies to inland carriers, and from Customs to shippers, all parties are linked on the Port Community System and actively share data with each other. They operate more efficiently and effectively by timely processing 90 million transactions per year through 43 different services.At Portbase, we believe that excellent customer service is the foundation of our success. As a Customer Service Representative at Portbase, you will work within the Customer Service Team, which is the go-to point for user-level queries from our customers. Together with the team, you will make a direct contribution to our goals; making the Netherlands the smartest ports in Europe!

Your Professional Mission as a Customer Service RepresentativeAs a Customer Service Representative at Portbase, you will be an integral part of our dedicated Customer Service team. This team serves as the primary contact for user-level inquiries from our clients.In this role, you will ensure a positive customer experience and contribute significantly to the service orientation of Portbase as well as the reputation of your team! Your proactive and helpful nature allows you to ask the right questions at the right time. You understand the importance of digging deeper into customer queries, as there may be underlying issues to address. With your problem-solving skills and a strong initiative, you can devise structural solutions for recurring challenges.Your Key Responsibilities as a Customer Service Representative at PortbaseYou will be responsible for resolving customer inquiries effectively.You will ensure accurate documentation of customer queries and provide excellent resolution of customer issues.You will interact with various departments within Portbase, fostering a sense of connection and gaining insights into logistics.You will collaborate closely with your team, contributing positively through clear communication and flexibility.You will provide both solicited and unsolicited advice on current issues or potential improvements.You will stay updated on developments in your field, ensuring you have current knowledge at your fingertips.What Does Portbase Offer?A flexible workplace located within walking distance from Blaak Station and De Markthal.Performance management; you take ownership of your professional development while we provide support.Continuous learning and development opportunities through the Portbase Academy, our extensive learning platform.PKEs (Portbase Knowledge Exchange); interactive knowledge-sharing sessions.Ample room for creativity, innovation, and personal initiative.A collaborative culture where we work together towards a common goal, delivering value to the logistics community. This is felt in every interaction and collaboration.A pleasant working atmosphere with relaxation areas and monthly catered lunches/social gatherings.26 vacation days, with the option to purchase additional days.Essential tools and excellent secondary benefits; including a laptop, phone, travel expense reimbursement, and a solid pension plan.An attractive annual salary, including vacation pay and a year-end bonus equivalent to one month's salary.

Join our dynamic team at Rentokil Initial as a Customer Service Representative in Rotterdam! In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. Your responsibilities will include managing customer inquiries, resolving issues, and ensuring customer satisfaction. This is an excellent opportunity for individuals looking to start their careers in a supportive and innovative environment.

Change is hiring Customer Service Representatives for Delta's technical helpdesk in Rotterdam. Starting June 6th, this team will support Delta customers who need help with internet and television services. The position is based at a central location in Rotterdam, Zuid-Holland, Nederland. Role overview Act as the first point of contact for Delta customers with technical questions or issues about their internet service. Help customers resolve technical problems, such as setting up new internet connections and equipment. Troubleshoot modem issues and guide customers through solutions step by step. Handle a variety of inquiries to make sure customers feel supported and satisfied. What Change offers Hourly wage of €16.82, including vacation pay. Three-week paid training program held Monday through Friday. Work from a welcoming office just five minutes from Rotterdam Central Station. Flexible contract options: choose between 12-20 or 32-40 hours per week, in 2-hour increments. Be part of a growing scale-up with opportunities to advance your career. Travel expense reimbursement for commutes between 7.5 km and 30 km. Access to a pleasant cafeteria with fresh coffee and a catered lunch every Monday. Join monthly social events and activities. Operating hours: Monday and Friday 08:00-21:00, Tuesday to Thursday 08:00-18:00. Flexible shifts are available, including options suitable for students.

About MaqqieMaqqie is one of the fastest-growing tech companies in the Netherlands. Our innovative HR platform streamlines work processes, making them smarter, faster, and fairer. Rather than relying on disparate tools, we provide a comprehensive digital ecosystem that covers everything from contracts and payroll to scheduling and payments.We are building the future of the labor market with a team that combines ambition, engagement, and enjoyment.About the RoleAs a Customer Service Representative, you will be the first point of contact for our users. You will ensure that employers and employees can navigate our platform seamlessly and receive genuine assistance.Your responsibilities include answering queries, collaborating on solutions, and working with colleagues to continuously improve processes. You will frequently interact with the Legal, Payroll, Finance, and Product teams, and you will have the autonomy to manage your work effectively.

Olenex supplies a broad range of edible oils and fats to customers around the world. With thirteen refineries across Europe, the company serves both food and non-food industries, producing liquid and tropical oils. Olenex is active in trading and sourcing raw materials, and emphasizes sustainability and fair trade through its #SharedResponsibility initiative. Role overview This Customer Service Administrative Support Specialist role is based at the Central Post Office in central Rotterdam, Zuid-Holland. Olenex seeks someone organized and experienced to support daily business operations while upholding strong customer service standards. Main responsibilities Process customer orders and verify transaction accuracy Manage invoicing tasks and maintain financial records Handle data management duties and prepare regular reports Serve as a reliable contact for both customers and internal teams Contribute to improving the quality, stability, and efficiency of customer service processes Work environment Olenex values professional growth and offers training and development opportunities. Team members are recognized for their contributions, and collaboration and continuous improvement are part of daily work life.

As the Team Manager for B2B Support, you will take the lead in overseeing the Business Customer Care team in Rotterdam and Mechelen. Your role is essential in bridging daily operations with the broader commercial and strategic objectives of the organization.You will establish Customer Care as a key business partner that not only provides support but also actively enhances customer satisfaction, process optimization, commercial growth, and long-term relationships in a B2B context.Your Key Responsibilities Include:Leading, coaching, and developing the Business Customer Care team while building a professional, results-oriented department.Managing daily operations based on clear KPIs and translating strategic objectives into tangible action plans and outcomes.Initiating and implementing structural improvements in processes, workflows, and service levels with a focus on efficiency and customer experience.Collaborating closely with commercial and operational departments to deliver integrated, customer-centric solutions.Contributing actively to business planning, forecasting, and optimizing the entire B2B customer journey.Representing Customer Care in strategic discussions.Maintaining a visible presence in both Rotterdam and Mechelen, enhancing collaboration between the two locations through regular face-to-face interactions.What We Offer You:At Eneco eMobility, you are at the center of our operations. You are the driving force behind our progress. We invest significantly in your personal and professional development—because when you shine, we shine. Therefore, we provide attractive employment conditions to keep you energized, motivated, and charged as you work towards a better future.Salary range: €3,708 - €5,718 gross per month based on a 40-hour work week.Annual development budget of 5%.Hybrid working model: 2 days at home, 2 days in the office, and 1 day of your choice (including a home office allowance).Work in the heart of Rotterdam and Mechelen.Emphasis on professional challenges, work-life balance, and enjoyment.Attractive extra-legal benefits, depending on your contract location (Belgium or the Netherlands). We will provide more details during the interview.

Are you a natural organizer with strong leadership skills? Utilize your experience in the construction and maintenance industry to make a real impact. Grow with our renovation team and collaborate on projects that truly matter!As a Project Leader, you will be the driving force behind a seamless renovation process. You will maintain an overview and ensure that everything runs smoothly from the initial sketches to the final finish. You will identify opportunities where others may overlook them, intervene when necessary, and ensure that commitments are met. Alongside your team, you will facilitate clear communication and ensure client satisfaction.You connect people, build strong relationships, and know precisely what it takes to elevate projects. Working closely with the project preparer and execution team, you will guide the process. Additionally, you will critically assess how things can be improved and document key project information.Thanks to your energy, oversight, and decisiveness, we turn every project into a success.Your core responsibilities include:Project planning and coordination:Develop realistic project schedules, distribute tasks, and ensure work proceeds according to plan;Leading the project team: You will guide and collaborate closely with executors, project preparers, and other stakeholders;Monitoring quality, budget, and progress: You will oversee costs, adhere to deadlines, and ensure the final results meet quality standards;Communication with clients and stakeholders: You will be the primary point of contact for clients, ensuring clear agreements and fostering long-term relationships;Identifying and resolving bottlenecks: You will maintain an overview, recognize areas for improvement, and intervene promptly in case of issues or delays.At Koestr, we offer you, in addition to a professional and pleasant working environment:A competitive salary (based on 40 hours per week), depending on your knowledge and experience;8% holiday pay;Smartphone and laptop;A company car;A friendly working atmosphere;Opportunities for professional training and courses based on your preferences;An onboarding process that gradually introduces you to our work processes, culture, and colleagues;Excellent secondary employment conditions;

About Royal Den Hartogh Logistics Royal Den Hartogh Logistics is an international logistics provider serving the chemical, gas, polymer, and food industries. Founded in 1920 and family-owned, the company focuses on safety and sustainability throughout its operations. With 54 locations in 27 countries, a team of over 2,600 professionals, and a modern fleet of 25,000 tank containers, 5,000 dry bulk containers, and nearly 900 trucks, Den Hartogh supports clients with efficient and future-focused supply chains. Role Overview: Customer Service Representative - Logistics Solutions Based in Rotterdam, the Customer Service Representative joins the Liquid & Global Business Units. This position manages the full transport operation process, from accepting orders to invoicing. The role turns commercial and operational agreements into clear instructions for colleagues and partners, ensuring smooth logistics execution. Main Responsibilities Serve as the main contact for several international clients. Oversee operational execution and handle related administrative tasks. Maintain daily communication with clients to keep operations running smoothly.

Olenex operates from thirteen refineries across Europe, supplying a broad range of edible oils and fats to clients worldwide. The company serves both food and non-food producers, tailoring ingredients to specific customer needs. Olenex also engages in trading and sourcing raw materials, with a focus on sustainability and ethical practices through its #SharedResponsibility initiative. Role overview The Customer Service Representative position is located at the Central Post Office in the heart of Rotterdam. This role manages orders and contracts, guiding customers through the outbound supply chain. Acting as the main point of contact, the representative handles inquiries about loadings and deliveries, ensuring communication is clear and timely with customers, Sales, and internal teams. Key responsibilities Manage a dedicated customer portfolio, building and maintaining trusted relationships Respond to customer needs and adapt to changing requirements Oversee orders and contracts throughout the outbound supply chain Serve as the main contact for all questions about loadings and deliveries Coordinate closely with Sales and internal departments to resolve issues and provide solutions What matters for success Strong communication skills and a solution-focused approach Ability to build rapport and trust with customers Responsiveness to evolving customer needs

In de rol van Team Lead Projectadministratie ben je verantwoordelijk voor een nauwkeurige en tijdige projectadministratie binnen de regio West. Je houdt toezicht op de processen, identificeert afwijkingen en doet aanbevelingen voor verbeteringen. Tevens geef je leiding aan een team van acht projectadministrateurs en rapporteer je aan de Regio Controller.Wat houdt jouw rol in?Je zorgt ervoor dat werkbonnen, facturatie, financiële afhandeling en andere lopende posten tijdig en correct worden opgevolgd, samen met je team.Coördineren van administratieve processen. Je bent verantwoordelijk voor de coördinatie van het volledige projectadministratieproces, zodat alle werkzaamheden op tijd en correct worden uitgevoerd.Functie als systeemspecialist en aanspreekpunt. Je bent de expert op ons zelfontwikkelde werkordermanagementsysteem (WOM) en fungeert als het eerste aanspreekpunt voor je collega’s.Processen analyseren en verbanden herkennen. Je analyseert administratieve processen, legt verbanden en speelt hier proactief op in.Bewaken van het debiteurenproces en ondersteuning van projectleiders. Je houdt het debiteurenbeheer in de gaten en stimuleert projectleiders om actie te ondernemen bij openstaande facturen.Ondersteuning in de projectadministratie. Je bent bereid om tijdens drukke periodes of vakanties bij te springen in de projectadministratie.