About the job
Join Accord as a dedicated Manager of Case Management (MCM) and lead a passionate team of 13-15 case managers focused on person-centered care. The MCM will drive leadership initiatives, enhance staff retention, and cultivate strong partnerships with both internal and external stakeholders.
This hybrid position requires a minimum of two days in the office each week, based in the Midway area of Saint Paul, MN. The MCM will also travel within the community to engage with staff members, who will work and receive training on-site for their first 90 days.
At Accord, we are a nonprofit committed to empowering individuals with disabilities to achieve their personal and professional aspirations. Our person-centered approach ensures a wide range of support services designed to help individuals live their lives to the fullest. If our mission resonates with you, we encourage you to apply and be part of our transformative journey.
Key Responsibilities:
- Supervise and mentor case managers serving program participants, setting performance standards, and tracking progress towards goals.
- Coach and develop case managers to create and meet established goals and benchmarks.
- Formulate and implement strategies for productivity and team enhancement.
- Establish and manage retention and engagement systems to address team concerns.
- Act as a subject matter expert for case managers, ensuring compliance and high-quality service delivery.
- Oversee hiring, performance reviews, and termination of direct reports as per established protocols.
- Organize and lead team meetings with a focus on engagement and collaboration.
- Ensure timely billing and documentation of services while adhering to best practices and accuracy.
- Manage budget and expenses, ensuring alignment with staffing and financial expectations.
