Technical Support Business Analyst

Join our dynamic team at Collabera as a Technical Support Business Analyst, where you will play a key role in bridging the gap between technology and business needs. Your expertise will help us enhance customer satisfaction through effective technical support and thorough analysis of business processes. This position offers an exciting opportunity to contrib…

Join our dynamic team at Collabera as a Technical Support and Business Analyst. In this pivotal role, you will provide exceptional technical support while analyzing business processes to enhance our IT solutions. Your expertise will help bridge the gap between technical teams and business stakeholders, ensuring efficient operations and high-quality service delivery.

About the Role iCapital Network is on the lookout for a skilled Analyst to become a vital part of our Platform Technology Support team. This team plays a crucial role in delivering technical assistance to our expanding clientele of financial advisors and individual investors, all aimed at fostering an exceptional user experience. The ideal candidate will possess a robust client-focused mindset coupled with technical expertise, thriving in a dynamic, collaborative, and entrepreneurial atmosphere. You will be tasked with researching, collaborating, and resolving technical challenges related to iCapital's integrated platform. If you excel in a multi-disciplinary team environment and are excited to work in a fast-paced setting, we encourage you to apply! Key Responsibilities Promptly respond to client support requests and provide updates throughout the troubleshooting process. Conduct initial triage of support inquiries, resolving issues or escalating them to the appropriate secondary support teams. Accurately document troubleshooting steps and create knowledgebase articles in our CRM system. Collaborate with Client Sales teams on emerging technical issues and communicate resolutions effectively. Utilize various technical tools for troubleshooting related to APIs, databases, and data retrieval. Assist the support team in streamlining processes and developing new methods for issue tracking. Proactively manage assigned support requests and work closely with engineers across multiple teams to resolve problems. Educate internal departments on best practices for addressing technical issues. Engage in initiatives surrounding the rollout of new system capabilities and functionalities. Collect and synthesize customer feedback, collaborating with other departments to enhance the user experience. Create documentation for new product solutions and improvements to existing technology, as well as resources to assist staff in identifying technical issues.

Join our dynamic team at Collabera Inc. as a Spanish Business Analyst in the IT sector. In this role, you will leverage your analytical skills and bilingual proficiency to bridge communication between technical teams and Spanish-speaking stakeholders. Your insights will be crucial in driving projects forward and improving service delivery.

Join StemXpert1 as a Technical Support Specialist, where you will play a pivotal role in providing exceptional service and technical assistance to our valued clients. Your expertise will help troubleshoot and resolve issues, ensuring a seamless user experience. We are looking for an individual who is not only technically proficient but also passionate about customer service.

Join our dynamic team at Collabera as a French Business Analyst in IT! We are seeking a motivated professional fluent in French to support our IT initiatives and enhance our business operations. You will play a crucial role in analyzing business requirements, translating them into functional specifications, and collaborating with technical teams to deliver effective solutions.

Join our dynamic team as an Intermediate IT Business Analyst and play a crucial role in bridging the gap between technology and business needs. You will be responsible for gathering requirements, analyzing data, and ensuring successful project implementation.

About the RoleJoin iCapital Network's Platform Technology Support team, where we are dedicated to providing exceptional technical assistance to our expanding clientele of financial advisors and individual investors. We strive to deliver a top-tier user experience, making this an excellent opportunity for individuals with a strong client focus and technical expertise who thrive in a dynamic, collaborative, and entrepreneurial setting.This role is part of our Level II Platform Support team, tasked with investigating, collaborating, and resolving technical challenges associated with iCapital’s integrated platform. The ideal candidate will thrive in a fast-paced environment, embracing teamwork and multi-disciplinary collaboration.Key Responsibilities:Timely response to client support inquiries while providing updates throughout the troubleshooting process.Initial triage of support requests, resolving issues or escalating to the relevant secondary support teams.Accurate documentation of troubleshooting steps and knowledge base articles within the CRM.Communication with client sales teams regarding new technical issues and resolutions.Utilization of various technical tools for troubleshooting API, database, and data retrieval issues.Assisting the support team in streamlining processes or developing new methods for effective issue tracking.Proactively managing assigned support requests and collaborating with engineers across teams to address problems.Educating internal departments on best practices for resolving technical issues.

Join our dynamic team at Collabera as a Technical Support Specialist. In this role, you will provide exceptional customer service and technical assistance to our clients, ensuring that their technical issues are resolved promptly and efficiently. You will work closely with various departments to troubleshoot issues, escalate when necessary, and enhance customer satisfaction.

Gong harnesses the power of AI to revolutionize how revenue teams succeed. Our Gong Revenue AI Operating System integrates data, insights, and workflows into a single, reliable platform that observes, guides, and collaborates with the most effective revenue teams globally. With the Gong Revenue Graph, AI-driven intelligence, specialized agents, and trusted applications, Gong empowers over 5,000 companies worldwide to gain deep insights into their teams and customers, automate critical sales processes, and close more deals effortlessly. For further details, please visit www.gong.io.At Gong, you will be part of a forward-thinking company built on innovative products, ambitious goals, and a passionate workforce. We are shaping the future of revenue intelligence and seek individuals eager to contribute to what lies ahead. You will collaborate with a team that dreams big, moves rapidly, and deeply values craftsmanship and camaraderie. At Gong, transparency and trust are foundational principles, and everyone has the chance to make a significant impact. If you're looking to grow, challenge yourself, and engage in work that genuinely matters, Gong is the place for you to achieve the best results in your career.As a Technical Support Associate, you will be pivotal in enhancing the Gong customer experience, creating #ravingfans by delivering exceptional and consultative support for our clients. Our Support Associates are proactive, innovative, and equipped to tackle current customer challenges while strategically thinking to delight our customers in the long run. We operate on a hybrid working model, defined as three days a week in our Lehi, UT office.

At Filevine, we are pioneering the future of legal work through our innovative Legal AI solutions. Our platform, powered by LOIS (Legal Operating Intelligence System), integrates data, documents, and workflows into a cohesive system, enabling legal professionals to operate with enhanced clarity and productivity.Filevine's commitment to transforming legal operations has garnered us numerous accolades, including recognition as one of the fastest-growing technology companies by Deloitte and Inc. Our dedicated team of innovators is passionate about driving change and delivering exceptional value to our users.Position OverviewThe Email Support team is vital in ensuring our customers receive top-tier assistance with their daily challenges. We seek candidates who are enthusiastic about providing exemplary support and possess a deep understanding of Filevine's products and their applications. Your responsibilities will include resolving customer issues, training team members, creating documentation, and maintaining a high standard of customer service. We value empathetic individuals with strong technical skills who excel at problem-solving and customer satisfaction.This role is based at our Salt Lake City office, reporting to the Director of Customer Support. The Email Support team collaborates closely with various departments, including the Technical Support (Live Help) Team, offering ample opportunities for career progression.

Role: Business Systems AnalystAbout Us:Wasatch Global Investors is a reputable, independent, employee-owned investment management firm located in Salt Lake City, Utah. Our firm exclusively specializes in investment management for large institutional investors and individuals, offering separately managed accounts and a range of pooled investment vehicles, including mutual funds. With dedicated small-cap strategies that encompass U.S. Small-Cap Growth, Emerging Markets Small-Cap, and Frontier Emerging Small Countries, Wasatch stands out as the most comprehensive small-cap manager in the industry.Position Overview:The ideal candidate will demonstrate exceptional analytical thinking, problem-solving capabilities, and strong communication skills—both written and verbal. We seek individuals with leadership qualities, initiative, and advanced technical expertise to thrive in this dynamic role.

Join Lucid Software, the frontrunner in visual collaboration, where we empower teams to transform ideas into reality. Our core values emphasize innovation, passion, excellence, individual empowerment, initiative, ownership, and teamwork. We are committed to fostering a diverse and inclusive culture that respects everyone. With a hybrid work environment, we support a healthy work-life balance, allowing our team members the flexibility to work remotely, from our offices, or a combination of both.As a Technical Product Support Specialist on our Customer Operations team, you will be the first point of contact for our valued customers. Your role will involve delivering solutions through professional communication and collaboration across teams.In this position, you'll assist in the launch of our latest innovative products and features, impacting users worldwide through our help centers, online communities, and email support. You will work closely with various departments to identify and resolve user issues, enhance our products, and streamline internal operations. As the expert on user engagement, you will build dynamic online communities, foster relationships with active users, and stay updated on online community trends and technologies. You’ll also represent Lucid in social media engagements, translating complex concepts into accessible content. Your contributions will help us create effective customer support resources based on user feedback, analytics, and best practices in user experience.

Join our dynamic team as a Business Analyst at Collabera, where you will play a pivotal role in bridging the gap between business needs and technology solutions. Your insights will drive strategic decisions and improve operational efficiency.

Join our dynamic team at Collabera as a Technical Support Specialist who is fluent in Portuguese. This exciting role involves providing exceptional technical assistance to our clients, ensuring their satisfaction through effective problem-solving and support. If you are passionate about technology and enjoy helping others navigate technical challenges, we want to hear from you!

Are you an analytical thinker with a passion for technology and business? Join our dynamic team at Collabera as an IT Business Analyst, where you will leverage your skills to bridge the gap between business needs and technology solutions. We are seeking a detail-oriented individual who is fluent in Chinese to work closely with stakeholders, gather requirements, and analyze data to inform strategic decisions.In this role, you will evaluate processes, identify opportunities for improvement, and contribute to the successful implementation of projects. Your expertise will be crucial in ensuring that our technology solutions align with our business objectives. If you're ready to make an impact in a collaborative environment, apply today!

Join our dynamic team at 360itprofessionals as an Interface Business Analyst. In this pivotal role, you will collaborate with stakeholders to gather requirements, analyze business processes, and implement technology solutions that optimize operations and enhance user experiences. Your analytical skills will be vital in bridging the gap between technical teams and business objectives.

Join our dynamic team as a Bilingual Technical Support Specialist where you will utilize your French language skills to assist customers with technical inquiries and provide exceptional service. You will be responsible for troubleshooting issues, offering solutions, and ensuring customer satisfaction through effective communication and problem-solving skills.

Join Integrated Resources Inc. as a Business Analyst and Project Manager, where you will play a pivotal role in driving our projects to success. You will be responsible for analyzing business needs, defining project scopes, and ensuring timely delivery of solutions.

Join our dynamic team as a Customer Service Technical Support Representative at CenturyLink, a leader in connectivity and communication solutions. In this entry-level position, you will play a crucial role in assisting customers with technical inquiries and providing exceptional service. Your ability to troubleshoot issues and deliver solutions will help enhance the customer experience.