Technical Support Associate

Gong harnesses the power of AI to revolutionize how revenue teams succeed. Our Gong Revenue AI Operating System integrates data, insights, and workflows into a single, reliable platform that observes, guides, and collaborates with the most effective revenue teams globally. With the Gong Revenue Graph, AI-driven intelligence, specialized agents, and trusted a…

Join StemXpert1 as a Technical Support Specialist, where you will play a pivotal role in providing exceptional service and technical assistance to our valued clients. Your expertise will help troubleshoot and resolve issues, ensuring a seamless user experience. We are looking for an individual who is not only technically proficient but also passionate about customer service.

Join our dynamic team at Collabera as a Technical Support Specialist. In this role, you will provide exceptional customer service and technical assistance to our clients, ensuring that their technical issues are resolved promptly and efficiently. You will work closely with various departments to troubleshoot issues, escalate when necessary, and enhance customer satisfaction.

At Filevine, we are pioneering the future of legal work through our innovative Legal AI solutions. Our platform, powered by LOIS (Legal Operating Intelligence System), integrates data, documents, and workflows into a cohesive system, enabling legal professionals to operate with enhanced clarity and productivity.Filevine's commitment to transforming legal operations has garnered us numerous accolades, including recognition as one of the fastest-growing technology companies by Deloitte and Inc. Our dedicated team of innovators is passionate about driving change and delivering exceptional value to our users.Position OverviewThe Email Support team is vital in ensuring our customers receive top-tier assistance with their daily challenges. We seek candidates who are enthusiastic about providing exemplary support and possess a deep understanding of Filevine's products and their applications. Your responsibilities will include resolving customer issues, training team members, creating documentation, and maintaining a high standard of customer service. We value empathetic individuals with strong technical skills who excel at problem-solving and customer satisfaction.This role is based at our Salt Lake City office, reporting to the Director of Customer Support. The Email Support team collaborates closely with various departments, including the Technical Support (Live Help) Team, offering ample opportunities for career progression.

Join our dynamic team at Collabera as a Technical Support Business Analyst, where you will play a key role in bridging the gap between technology and business needs. Your expertise will help us enhance customer satisfaction through effective technical support and thorough analysis of business processes. This position offers an exciting opportunity to contribute to our innovative solutions while working closely with cross-functional teams.

Join Lucid Software, the frontrunner in visual collaboration, where we empower teams to transform ideas into reality. Our core values emphasize innovation, passion, excellence, individual empowerment, initiative, ownership, and teamwork. We are committed to fostering a diverse and inclusive culture that respects everyone. With a hybrid work environment, we support a healthy work-life balance, allowing our team members the flexibility to work remotely, from our offices, or a combination of both.As a Technical Product Support Specialist on our Customer Operations team, you will be the first point of contact for our valued customers. Your role will involve delivering solutions through professional communication and collaboration across teams.In this position, you'll assist in the launch of our latest innovative products and features, impacting users worldwide through our help centers, online communities, and email support. You will work closely with various departments to identify and resolve user issues, enhance our products, and streamline internal operations. As the expert on user engagement, you will build dynamic online communities, foster relationships with active users, and stay updated on online community trends and technologies. You’ll also represent Lucid in social media engagements, translating complex concepts into accessible content. Your contributions will help us create effective customer support resources based on user feedback, analytics, and best practices in user experience.

JOIN TAVA HEALTHAt Tava Health, we are committed to transforming mental health care into a service as accessible and stigma-free as a routine medical checkup. Our innovative approach reshapes the entire process from client-therapist matching to the delivery of care, ensuring that individuals receive the support they need at the right time.As a rapidly expanding organization with a daring mission, we aim to democratize high-quality mental health care for all. If you share our passion for leveraging technology to tackle significant issues and instigate meaningful change, we want to hear from you!POSITION OVERVIEWWe are seeking a dedicated Support Associate who will play a pivotal role in ensuring the success of our clients, providers, and partners. When a client is paired with a provider through our platform, meticulous coordination occurs behind the scenes to ensure a seamless experience for both parties.In this position, you will collaborate closely with our operations team, gaining valuable insights into business operations, provider relations, and customer success. As a startup, we value individuals who are eager to learn, highly organized, reliable, self-motivated, humble, and possess exceptional interpersonal skills.KEY RESPONSIBILITIESServe as the primary support contact for clients, providers, and partners.Deliver compassionate and prompt support through phone, email, and chat channels.Guide clients through their clinical journey, from initial sign-up to care completion, including proactive follow-ups to assist with appointment scheduling.Strive to meet or exceed team KPIs, ensuring an outstanding level of service for clients, customers, and providers.Advocate for clients and providers by gathering feedback and collaborating across teams to address their needs and concerns.Troubleshoot and resolve technical issues for both clients and providers.Escalate concerns decisively and promptly, applying sound judgment when escalation is necessary.De-escalate situations involving dissatisfied clients and providers while addressing internal issues as needed.Develop and maintain a comprehensive understanding of Tava's applications and their functionalities.Assist in onboarding by answering queries from new providers as required.Contribute to the enhancement of the team knowledge base as the company evolves.

Join our dynamic team at Collabera as a Technical Support Specialist who is fluent in Portuguese. This exciting role involves providing exceptional technical assistance to our clients, ensuring their satisfaction through effective problem-solving and support. If you are passionate about technology and enjoy helping others navigate technical challenges, we want to hear from you!

Join our dynamic team as a Bilingual Technical Support Specialist where you will utilize your French language skills to assist customers with technical inquiries and provide exceptional service. You will be responsible for troubleshooting issues, offering solutions, and ensuring customer satisfaction through effective communication and problem-solving skills.

Join our dynamic team at Collabera as a Technical Support and Business Analyst. In this pivotal role, you will provide exceptional technical support while analyzing business processes to enhance our IT solutions. Your expertise will help bridge the gap between technical teams and business stakeholders, ensuring efficient operations and high-quality service delivery.

About the Role iCapital Network is on the lookout for a skilled Analyst to become a vital part of our Platform Technology Support team. This team plays a crucial role in delivering technical assistance to our expanding clientele of financial advisors and individual investors, all aimed at fostering an exceptional user experience. The ideal candidate will possess a robust client-focused mindset coupled with technical expertise, thriving in a dynamic, collaborative, and entrepreneurial atmosphere. You will be tasked with researching, collaborating, and resolving technical challenges related to iCapital's integrated platform. If you excel in a multi-disciplinary team environment and are excited to work in a fast-paced setting, we encourage you to apply! Key Responsibilities Promptly respond to client support requests and provide updates throughout the troubleshooting process. Conduct initial triage of support inquiries, resolving issues or escalating them to the appropriate secondary support teams. Accurately document troubleshooting steps and create knowledgebase articles in our CRM system. Collaborate with Client Sales teams on emerging technical issues and communicate resolutions effectively. Utilize various technical tools for troubleshooting related to APIs, databases, and data retrieval. Assist the support team in streamlining processes and developing new methods for issue tracking. Proactively manage assigned support requests and work closely with engineers across multiple teams to resolve problems. Educate internal departments on best practices for addressing technical issues. Engage in initiatives surrounding the rollout of new system capabilities and functionalities. Collect and synthesize customer feedback, collaborating with other departments to enhance the user experience. Create documentation for new product solutions and improvements to existing technology, as well as resources to assist staff in identifying technical issues.

Join our dynamic team as a Customer Service Technical Support Representative at CenturyLink, a leader in connectivity and communication solutions. In this entry-level position, you will play a crucial role in assisting customers with technical inquiries and providing exceptional service. Your ability to troubleshoot issues and deliver solutions will help enhance the customer experience.

Join our dynamic team at CenturyLink, Inc. as a Customer Service Technical Support Representative! In this role, you will be the first point of contact for our valued customers, assisting them with technical inquiries and providing exceptional service. Your contributions will be crucial in ensuring customer satisfaction and fostering long-term relationships.

Join our dynamic team at stemxpert1 as a Helpdesk Support Specialist, where you will be the first point of contact for technical assistance. Your role will involve troubleshooting hardware and software issues, providing exceptional customer service, and ensuring a smooth user experience for our clients.As a key member of our support team, you will have the opportunity to develop your technical skills while assisting users with their IT needs. We value innovation and encourage our team members to bring their ideas forward.

About the RoleJoin iCapital Network's Platform Technology Support team, where we are dedicated to providing exceptional technical assistance to our expanding clientele of financial advisors and individual investors. We strive to deliver a top-tier user experience, making this an excellent opportunity for individuals with a strong client focus and technical expertise who thrive in a dynamic, collaborative, and entrepreneurial setting.This role is part of our Level II Platform Support team, tasked with investigating, collaborating, and resolving technical challenges associated with iCapital’s integrated platform. The ideal candidate will thrive in a fast-paced environment, embracing teamwork and multi-disciplinary collaboration.Key Responsibilities:Timely response to client support inquiries while providing updates throughout the troubleshooting process.Initial triage of support requests, resolving issues or escalating to the relevant secondary support teams.Accurate documentation of troubleshooting steps and knowledge base articles within the CRM.Communication with client sales teams regarding new technical issues and resolutions.Utilization of various technical tools for troubleshooting API, database, and data retrieval issues.Assisting the support team in streamlining processes or developing new methods for effective issue tracking.Proactively managing assigned support requests and collaborating with engineers across teams to address problems.Educating internal departments on best practices for resolving technical issues.

Join our team as a Service Support Representative 2, where you will be the front line of support for our clients. In this role, you will leverage your problem-solving skills to assist customers with their inquiries and technical issues. This is a fantastic opportunity for individuals looking to grow their careers in customer service and technical support.

As a pivotal member of CyberArk, the Security Support Engineer plays a crucial role in delivering expert technical assistance to our global enterprise clients and partners. This position focuses on CyberArk's leading-edge IT Security and Privileged Access Management solutions, helping to swiftly resolve technical challenges through various communication channels including web, phone, and email.At CyberArk, a trailblazer in the software industry, our Security Support Engineers engage in continuous learning and development, enhancing their expertise within the IT Security domain and catering to the needs of our expansive customer base.With comprehensive knowledge of our product line, which encompasses Enterprise IT, Cloud solutions, and security technologies, they tackle customer issues through thorough research, problem reproduction, and troubleshooting based on their extensive knowledge base.Our engineers demonstrate a strong desire to embrace new technologies, confront challenges, and champion initiatives that ensure the sustained success of both our clients and our organization.Exemplifying outstanding communication abilities, CyberArk’s Security Support Engineers not only assist customers but also provide support to their colleagues across various departments.Key Responsibilities:Provide technical support for customers utilizing Machine Identity Security products.Collaborate on designing technical solutions leveraging CyberArk’s Venafi and partner technologies.Work in close partnership with the Sales team to deliver integrated product and service solutions.Proactively communicate customer issues and maintain detailed records of interactions in our CRM system.Assist customers in the installation and customization of Venafi products within their environments.Forge and nurture effective relationships with clients.#LI-Hybrid#LI-KR1

About Cottonwood Residential Cottonwood Residential is a real estate firm focused on the multifamily sector. The company manages and enhances communities nationwide, drawing on deep experience in asset and property management. Operational excellence guides every part of the growing portfolio. Role Overview: IT Support Specialist The IT Support Specialist joins the Cottonwood Technology Team (CTT) to help maintain and support the company's technology infrastructure. This role works closely with both corporate office staff and property teams, providing daily technical support and working to ensure a smooth user experience across company systems. This is a full-time, hourly position based at the corporate office in Salt Lake City, Utah. What You Will Do Deliver responsive technical support to employees at the corporate office and property locations Troubleshoot and resolve issues across various systems and devices Communicate technical information clearly and professionally to users with varying levels of expertise Collaborate with team members to maintain and improve IT operations What Helps You Succeed Ability to adapt and manage multiple priorities at once Strong relationship-building skills and a proactive approach to problem solving Clear, professional communication Skill in translating complex technical concepts into straightforward solutions Friendly, approachable manner when assisting others

About the Role iCapital Network is on the lookout for a proactive Associate or Assistant Vice President to become a vital member of our Platform Operations team. This pivotal role is integral to iCapital's mission of enhancing operational scalability, fostering innovation, and delivering outstanding support experiences to our esteemed clients and partners. The successful candidate will develop deep expertise in the iCapital platform, positioning themselves as a trusted advisor while championing operational excellence. The ideal individual will cultivate strong client relationships and emerge as a strategic problem solver, collaborating closely with Team Leads and Associates. This position emphasizes teamwork, with a dedicated focus on enhancing overall client satisfaction and optimizing operational processes. Responsibilities Acquire a comprehensive understanding of all interfaces on the iCapital platform, ensuring smooth fund launches, recurring client activities, and the sustained health of our alternative investment clients through vital relationships with wirehouses, RIAs, and IBDs. Oversee end-to-end technical and operational deliverables on recurring platforms, managing daily workflows to guarantee consistent, high-quality service delivery, all while upholding a client-first approach in every operational task. Collaborate closely with Product and Technology teams to analyze platform behavior, troubleshoot complex issues, and conduct root-cause analyses across workflows, integrations, and data dependencies. Demonstrate confidence in navigating technical systems and tools that support the iCapital platform, including configuration management, workflow logic, and issue triage across multiple interfaces. Serve as the primary point of contact for clients, managing inquiries and optimizing their platform experience, while efficiently prioritizing and categorizing requests for swift resolution. Consistently meet and surpass service level agreements and performance targets through effective queue management. Coordinate with internal teams to escalate and promptly resolve high-priority issues. Enhance and maintain product documentation and internal resources to better serve platform users. Keep fund collateral and offerings updated to reflect a diverse array of alternative investment products. Qualifications 3-7 years of experience in a client-facing role within the finance sector. A Bachelor's degree is mandatory. Proven ability to analyze complex technical problems, dissecting them into actionable steps and driving solutions to resolution. Adept at thriving in a fast-paced, dynamic environment, demonstrating excellent problem-solving skills.

Addepar seeks an IT Support Specialist based in Salt Lake City, UT. The role centers on assisting both clients and internal team members with a range of technical issues, ensuring daily technology operations run smoothly and systems remain dependable. Key Responsibilities Troubleshoot and resolve hardware and software issues for users Support clients and colleagues with technology-related questions Contribute to the ongoing reliability and efficiency of IT systems Who Succeeds in This Role This position suits individuals who enjoy working with technology and take satisfaction in helping others overcome technical challenges.