Creative Support Specialist, Enterprise

At Runway ML, we are at the intersection of art and science, developing cutting-edge AI technologies that simulate the world. We believe that innovative world models are essential for advancing artificial intelligence and addressing complex challenges such as robotics, healthcare, and scientific discovery. Unlike traditional language models, our approach emp…

Join Figma as an Enterprise Support Specialist, where you will play a vital role in delivering exceptional support to our enterprise clients. Your expertise will help ensure that our clients have a seamless experience with our design collaboration platform.In this position, you will be responsible for addressing complex inquiries, troubleshooting issues, and working closely with cross-functional teams to provide top-notch service. You will engage with clients to understand their needs and help them maximize the value of Figma.

Perplexity is an innovative AI-driven answer engine that resolves billions of inquiries each month. Our mission is to create precise and reliable AI that supports decision-making for inquisitive individuals and organizations globally.We are seeking a skilled Enterprise Customer Support Specialist who combines extensive product knowledge with a commitment to enhancing high-quality support through automation. As a primary advocate for our Enterprise Pro customers, you will assist them in deriving maximum value, troubleshooting intricate issues, and conveying their insights to influence future product enhancements.ResponsibilitiesEngage directly with enterprise customers through tickets, Slack, and occasionally calls to diagnose and resolve their most complex technical and product inquiries, acting as the ultimate resource before involving Product and Engineering.Utilize Perplexity’s AI tools and workflow automations to provide exceptional support at scale, consistently identifying areas to transform repetitive tasks into personalized, self-service solutions.Foster strong relationships with Enterprise users by advising on best practices, gathering structured feedback, and advocating for customer needs during roadmap discussions.Manage comprehensive troubleshooting processes: replicate issues, identify root causes, collaborate with engineers, and deliver clear, jargon-free explanations.Develop and maintain detailed use-case flows, playbooks, and internal documentation that enable both teammates and customers to address recurring challenges more efficiently.Create and update external documentation (FAQs, help center articles, guides, tutorials) and internal knowledge repositories to ensure information remains accessible and current.Monitor and report on support KPIs (response times, customer satisfaction scores, resolution rates) while proposing data-driven enhancements to processes.Participate in an on-call rotation—including some holidays and weekends—to ensure timely global support coverage.RequirementsAt least 3 years of experience in B2B enterprise customer support, particularly in U.S. and E.U. markets, or similar fast-paced tech settings.Hands-on experience with large-language models, along with a solid understanding of AI principles (such as tokens, context windows, embeddings, and trade-offs between latency and cost).Proficiency in translating complex technical concepts—like APIs, SSO/SAML, and cloud integrations—into clear, actionable guidance for customers.

Join Notion Labs Inc. as an Enterprise Technical Premium Support Specialist, where you will play a crucial role in providing exceptional technical support to our enterprise clients. Your expertise will help ensure that our customers leverage Notion's powerful tools effectively, enhancing their productivity and satisfaction.As a key member of our support team, you will troubleshoot complex technical issues, deliver solutions, and collaborate with cross-functional teams to improve our services. Your technical acumen and customer-centric approach will be essential in driving customer success and fostering long-term relationships.

Notion Labs Inc. brings together documents, notes, projects, calendars, and emails in a single workspace. Teams at organizations like Toyota, Figma, and OpenAI use Notion to organize their work and save time. The platform integrates AI features designed to simplify tasks and help users find solutions quickly. In-person collaboration is a key part of the culture at Notion. Team members work onsite in the San Francisco office on Anchor Days: Mondays, Tuesdays, and Thursdays. Some roles may require additional time in the office. Role overview The Enterprise Technical Support Specialist partners directly with enterprise customers and internal engineering teams to resolve complex technical issues. This position is based in San Francisco and requires regular in-office attendance. What you will do Deliver personalized, high-touch support to major enterprise clients, addressing urgent technical needs. Build and maintain strong relationships with enterprise customers to support ongoing engagement and satisfaction. Troubleshoot and resolve complex issues across Notion’s platform and partner applications, with a focus on maximizing AI features. Act as a liaison between clients and engineering: replicate issues, write detailed bug reports, and communicate solutions clearly. Collaborate with engineering and product teams to develop and refine processes for managing technical challenges. Lead advanced troubleshooting for Notion products and partner integrations. Replicate customer issues, conduct initial codebase analysis, and escalate bugs to Engineering as needed. Monitor and manage key performance metrics set by the team. Respond promptly to high-priority customer concerns. Improve and scale support processes to handle complex, critical cases more effectively. Create and maintain both internal knowledge bases and customer-facing documentation.

About Nen CreativeNen Creative collaborates with innovative tech startups to transform daring ideas into reality, crafting the brands, products, and narratives that drive their success.Since our inception in 2022, we have teamed up with leading founders and organizations such as Amazon, Pear VC, Andreessen Horowitz, and many others.As we continue to expand, we are eager to welcome exceptional talent to our team.About the OpportunityWe are in search of a Creative Producer who will act as a vital client-facing partner and spearhead project execution from inception to completion.This role blends sales, creative strategy, and project management, positioning you as the initial point of contact for new opportunities. You will help define project scopes, assist clients in their decision-making processes, and contribute a robust production perspective during initial discussions. Once a project commences, you will maintain close involvement as the primary contact, collaborating with our Director of Production and internal creative teams to ensure smooth workflows and client satisfaction.We seek an individual capable of creatively scoping projects, critically evaluating how work is produced, and guiding clients throughout the entire project lifecycle with clarity and sound judgment.You will possess a deep understanding of the journey from concept to execution and be adept at assessing trade-offs related to speed, cost, craftsmanship, partnerships, formats, and outcomes. Organizational skills, a personable demeanor, and the ability to manage multiple stakeholders while safeguarding both the client experience and the integrity of the work are essential for this role. This position is fully remote.

About Nen CreativeAt Nen Creative, we collaborate with innovative tech startups to transform daring ideas into reality, crafting compelling brands, products, and narratives that drive their success.Since our inception in 2022, we have partnered with distinguished founders and organizations, including Amazon, Pear VC, Andreessen Horowitz, and many more.As we continue to expand rapidly, we are eager to welcome passionate individuals to our team.About the OpportunityWe are seeking an enthusiastic Account Manager to serve as the primary point of contact for new clients and to facilitate collaboration between them and our creative team. This role is pivotal, navigating the journey from initial inquiry to project completion while fostering ongoing relationships to encourage repeat business and referrals.With a background in film or production, you will confidently discuss timelines, deliverables, and the creative process. Your organizational skills, personable nature, and commitment to enhancing the client experience will be essential. Please note, this is a remote position.What You'll DoClient Intake & ConversionManage the inbound lead pipeline—responding promptly, qualifying opportunities, and guiding prospects through their decision-making process.Conduct discovery calls to grasp client objectives, accurately scope projects, and set clear expectations.Collaborate with creative leadership to prepare proposals and scopes of work.Close new business deals and ensure a smooth transition to the creative producer and production team.Account ManagementAct as the primary contact for all pricing inquiries, scope modifications, and contract issues.Cultivate and strengthen client relationships that lead to repeat business and referrals.Develop and maintain the sales playbook, proposal templates, and client-facing materials.Proactively seek client reviews, testimonials, and identify clients suitable for case studies.CRM & Pipeline ManagementEnsure the health of the CRM by keeping pipeline data accurate, current, and actionable.Monitor and report on key sales metrics, including conversion rates and other performance indicators.

Join Exa, where we're revolutionizing the way users engage with information through our next-generation AI search engine, designed to surpass Google for power users. Explore how we empower users to discover insights that are otherwise inaccessible: https://exa.ai/websetsOur team of around 65 talented professionals hails from prestigious institutions like Harvard, MIT, Google, and Apple. Having recently secured a Series B funding round from Benchmark, we are on a fast track to creating the most intelligent search engine ever.As a key member of our Enterprise Marketing team, you will collaborate with customers, partners, and our engineering team to effectively communicate our product offerings and drive business growth!

The Opportunity Join our dynamic team as an Enterprise Security Sales Specialist, where you will collaborate with Enterprise Account Executives to enhance the adoption of Datadog's cutting-edge Security platform among key enterprise clients. This is a pivotal role focused on effectively positioning our comprehensive Security solutions—including Cloud SIEM, Cloud Workload Security, and CSPM—to both new and established customers. Your efforts will help expand our presence and empower clients to modernize their security infrastructure in the cloud. What You Will Do Serve as the security product subject matter expert (SME) for a designated account portfolio. Collaborate closely with Enterprise Account Executives to secure new logos and drive expansion in strategic accounts. Lead the security sales cycle from initial discovery through to technical closure, partnering with Sales Engineers. Promote Datadog's security narrative to leaders in security (CISOs, Security Architects, SecOps). Work cross-functionally with our partner, channel, and alliance teams to create effective go-to-market strategies. Co-sell effectively with AEs and partners, contributing to deal strategy, solution alignment, and stakeholder engagement. Stay abreast of security trends and competitor offerings to effectively differentiate Datadog.

Applicants must be based in San Francisco. Only applications submitted through this posting will be reviewed. Please do not apply via email, direct messages, or website inquiries. About Nen Creative Nen Creative partners with forward-thinking tech startups to shape brands, products, and stories. Since 2022, the team has worked with organizations such as Amazon, Pear VC, Andreessen Horowitz, Mercor, Context Inc, Netic, Listen Labs, Tech Week, the University of Pittsburgh, Somethings, Mantis VC, Spur, Flora, and others. The company is growing and looking for new talent to join its San Francisco team. Role Overview: Associate Producer This Associate Producer role is based in the Bay Area and requires in-person shoot days. The position supports producers and creative leads by handling the daily logistics of multiple productions, from pre-production through wrap. The Associate Producer helps keep shoots organized and on schedule. What You Will Do Develop and manage production budgets, monitor project costs, and flag risks or overages early. Collaborate with directors, creative leads, and internal teams to align on creative direction and execution. Oversee pre-production planning, including schedules, logistics, staffing, and production requirements. Scout and secure locations, permits, and set-ups for each shoot. Source, vet, and book crew, cast, vendors, rentals, and freelancers as needed. Coordinate logistics for production days: travel, equipment, schedules, and call times. Lead shoot execution by keeping productions on schedule, resolving issues, and ensuring the team has what it needs. Maintain clear communication with clients, crew, talent, and vendors throughout production, managing changes as they come up. Assist with post-production handoff and delivery coordination for a smooth transition. Location requirement: Bay Area (San Francisco). In-person attendance for shoot days is mandatory.

Join our dynamic team at Sonsoft Inc. as an Enterprise Application Integration Specialist. In this pivotal role, you will be responsible for designing and implementing integration solutions that enhance our enterprise applications. Your expertise will help streamline processes, improve system interoperability, and drive innovation within the organization.

Join Sonsoft Inc. as an Enterprise Application Integration Specialist and play a crucial role in enhancing our integration processes. You will leverage your expertise in enterprise application integration to develop and maintain solutions that connect diverse systems and improve operational efficiencies.

Role Overview Anthropic is seeking an Art Director focused on enterprise solutions at our San Francisco office. This role shapes the creative direction for projects that strengthen our brand’s position in the market. The Art Director guides both vision and execution, ensuring each project supports business objectives. What You Will Do Lead creative development for enterprise-focused design projects Work closely with teams across disciplines to deliver cohesive visual strategies Align design concepts with Anthropic’s business goals and brand standards

Role Overview Clay Labs is looking for a Product Support Specialist in San Francisco to help customers get the most from our products. This role serves as the first point of contact for users who need assistance. The work centers on resolving technical issues, sharing product knowledge, and working with other teams to refine our services. What You Will Do Troubleshoot technical problems reported by customers Guide users through product features and usage Collaborate with teams across the company to address feedback and support improvements

At Mapbox, we are at the forefront of revolutionizing real-time location services for a new era of location-aware businesses. As the only platform offering a comprehensive suite of tools, we empower organizations to navigate people, packages, and vehicles seamlessly. With over 4 million registered developers, our platform is renowned for its flexibility, stringent security protocols, and privacy compliance. Organizations harness Mapbox's applications, data, SDKs, and APIs to craft unique and immersive experiences that captivate their customers.Our IT team plays a crucial role in ensuring that technology is not only effective but also provides a frictionless experience for every Mapbox team member. We strive to optimize our corporate technology infrastructure by promoting secure and repeatable processes, supporting data across various platforms, and delivering self-service solutions whenever feasible.Every individual at Mapbox is a valued customer, stakeholder, and partner—often all at once. The IT department encompasses diverse functions, including incident response, laptop support, office networking, audio/visual management, SaaS integration, onboarding for new hires, and end-user training.Your RoleAs a part of our global organization with offices across North America, Europe, and Asia, you'll be joining a dynamic IT team that provides outstanding support and services for our worldwide offices. In this role, you will support a rapidly growing employee base in your region and collaborate with IT colleagues from other offices to maintain a follow-the-sun support model while developing solutions that enhance Mapbox's overall agility. Reporting directly to the IT Manager, your primary focus will be on IT and Security Operations, ensuring the optimal performance of our systems and services—both on-premises and in the cloud—while assisting employees in maintaining consistent, secure, and user-friendly processes.In this position, you can expect to:Collaborate with the IT team to manage inbound support requests and incidents, resolving them in alignment with our service level agreements.Deliver exceptional customer support in-person, through our ticketing system, and via chat, empowering employees to effectively utilize our corporate tools and become IT advocates.Facilitate smooth onboarding processes for new hires and manage the comprehensive IT lifecycle for employees.Set up, maintain, and enhance the in-office LAN, Wi-Fi, audio-visual, conferencing, and computing systems.

Who We AreSamsara (NYSE: IOT) is the leader in Connected Operations™ Cloud, a groundbreaking platform empowering organizations reliant on physical operations to leverage Internet of Things (IoT) data for actionable insights and operational enhancements. We are dedicated to advancing the safety, efficiency, and sustainability of the physical operations that drive our global economy. Representing over 40% of global GDP, industries such as agriculture, construction, field services, transportation, and manufacturing form the backbone of our planet, and we are thrilled to facilitate their digital transformation at scale.Joining Samsara means you will play a key role in defining the future of physical operations and contribute to a diverse range of product solutions, including Video-Based Safety, Vehicle Telematics, Apps, Driver Workflows, and Equipment Monitoring. As a part of a recently public company, you will enjoy the autonomy and support necessary to make a significant impact as we build for the long-term.About the Role:Samsara is on the lookout for a dynamic enterprise seller to effectively launch our latest product lines (Asset Tags, Fleet Apps, Multi-cam) into the market. This strategic position will work closely with our senior Account Executives (AEs) across Select & Strategic accounts. You will be pivotal in scaling our early-stage products, influencing go-to-market strategies, and defining budget frameworks within our largest customer base.About the TeamThis newly established team will report to a Regional Sales Director (RSD) and consist of specialist sellers aligned by both segment and product. AEs within the team will focus on the growth of one of two initial product lines (Asset Tags or Fleet Apps) and will be motivated by growth targets across a single AVP organization. Sellers will drive growth through executing strategic, high-value deals; establishing the business case for emerging products with flagship reference clients; and collaborating cross-functionally to implement the infrastructure and resources necessary for other AEs within the segment to succeed.This is a remote position available to candidates residing in the United States.You Should Apply If:You want to make a difference in the industries that sustain our world: Your contributions will lead to tangible impacts.

Join Anthropic as a Product Support Specialist and play a pivotal role in ensuring the safe delivery of AI to users worldwide. In this dynamic position, you'll engage directly with users, addressing their needs and concerns while investigating and tracking issues to enhance their experience. You'll also identify knowledge gaps within our team and provide exceptional support to strategic clients, showcasing your commitment to customer satisfaction and effective communication.

As a Creative Director at runlayer, you'll spearhead innovative projects that shape the future of our brand. We're looking for a visionary leader who can inspire and guide a team of talented creatives. You will have the opportunity to collaborate with various departments, ensuring that our creative output aligns with our strategic goals.

At Nestmed, we're revolutionizing healthcare documentation with our advanced AI platform, designed to empower clinicians and reclaim their valuable time.In just a year, we’ve successfully scaled our support to tens of thousands of clinicians, assisting with over a million patient visits. We are proud to be the trusted partner for more than 60 home health agencies, including 7 of the top 10 enterprises in the United States.Our founding team brings expertise from prestigious institutions such as Stanford, YC, Google, and Meta, with backing from the founders of PayPal and Plaid to establish the essential infrastructure for the promising $500B home healthcare industry.

At Azbuka, we are passionate about literature and dedicated to transforming the world into a more empathetic and creative space through the power of storytelling. Our mission is to unite a global community of readers by connecting them through our charming 'corner bookshop' chain, engaging online book clubs, and a comprehensive streaming subscription service that offers thousands of audio and e-book titles in multiple languages.We are seeking a Customer Support Specialist to become a vital part of our team.