Customer Marketing Manager

Ivo is a cutting-edge AI-driven contract intelligence platform designed specifically for in-house legal teams. Our innovative products—including Ivo Review, Ivo Assistant, and Ivo Repository—empower organizations to revolutionize how they review, manage, and comprehend contracts. By automating intricate legal workflows, identifying hidden risk patterns, and …

We are seeking a dynamic and innovative Customer Marketing Manager to join our team at Decagon. In this role, you will be responsible for developing and executing marketing strategies that enhance customer engagement and drive brand loyalty. You will collaborate with cross-functional teams to create compelling campaigns that resonate with our customer base.Your expertise in customer insights and marketing tactics will be crucial in optimizing our outreach efforts and ensuring that our messaging aligns with customer needs. If you are passionate about customer-centric marketing and thrive in a fast-paced environment, we want to hear from you!

About the Role Baseten is looking for a Customer Marketing Manager based in San Francisco. This role focuses on strengthening customer engagement and building loyalty through thoughtful marketing initiatives. The position involves creating and executing marketing strategies that reflect the needs and interests of a varied customer base. What You Will Do Develop marketing campaigns that connect with customers and support their journey with Baseten's products and services. Work closely with teams across the company to align messaging and ensure a consistent customer experience. Identify opportunities to improve customer satisfaction and deepen relationships. Bring creative ideas to life, using data and feedback to refine marketing efforts. Who We’re Looking For Experience in customer-focused marketing roles. Strong collaboration skills and comfort working with multiple departments. Ability to design and execute campaigns that address different customer segments. Interest in building lasting customer relationships.

About Arize AIIn the fast-evolving world of artificial intelligence, Arize AI stands as the premier observability platform for AI and Agent Engineering. Our mission is to empower AI engineers by providing the tools necessary to monitor, troubleshoot, and optimize AI systems effectively. Our flagship product, Arize AX, allows teams to unify their development processes from prototype to production, ensuring they can deliver high-performing and reliable AI applications with confidence.As a Series C company backed by top investors and with over $135M in funding, we are experiencing rapid growth, serving a diverse clientele that includes more than 150 leading enterprises and Fortune 500 companies. Renowned organizations like Booking.com, Uber, Siemens, and PepsiCo rely on Arize to harness the full potential of AI.We're on the cutting edge of AI development, providing engineers with the critical visibility they need to ensure their models perform optimally once deployed in production. Our innovative tools for observability and evaluation are transforming the way AI systems are managed.Join us in building the future of AI observability and help our customers share their success stories.

Join Asana as a Customer Marketing and Advocacy Manager, where you will play a crucial role in enhancing our customer engagement strategies. In this position, you will be responsible for developing and executing marketing initiatives that promote customer advocacy and drive brand loyalty. Your creativity and analytical skills will help us cultivate a vibrant community of users who are passionate about our product.

About AssembledAt Assembled, we believe exceptional customer support is achieved through a harmonious blend of human agents and AI technology. Our innovative platform is the only solution that seamlessly integrates both elements at scale. Trusted by leading companies such as Canva, Etsy, and Robinhood, Assembled empowers organizations to streamline their entire support operations—combining in-house agents, BPOs, and AI—into one cohesive system. With features like AI Agents that manage cases from start to finish, AI Copilot for agent support, and AI-driven workforce management that optimizes both human and AI resources, we enable teams to provide faster, more efficient service while making informed staffing and automation decisions. Backed by $70M from NEA, Emergence Capital, and Stripe, we are on a mission to redefine the synergy between AI and human collaboration.The RoleJoin us at the forefront of a transformative company that is developing software to tackle a pressing challenge faced by service organizations worldwide. We are proud of the momentum we've built with our early partners, including some of the most innovative service teams like Etsy, Samsara, Brooks, Carta, and Notion.As a Mid-Market Customer Success Manager, you will play a pivotal role in fostering relationships with our expanding customer base and collaborating closely with cross-functional teams to deliver tangible value, retain clients, and identify growth opportunities. You will engage with multiple executive-level stakeholders within our Mid-Market customer accounts to provide insights on best practices and drive impactful business outcomes. Your expertise will help customers maximize their investment in Assembled by aligning with their strategic priorities.Your influence will extend across various initiatives, from enhancing our post-sales customer journey to developing account expansion strategies and acting as the Voice of Customer to shape our product roadmap based on feedback. You will oversee customer relationships from post-implementation through renewal, cultivating advocates and champions for Assembled throughout the process. Your focus will be on ensuring customers achieve full ROI and deepening our partnership. You will conduct regular Business Reviews and provide end-user training for clients around the globe, using insights gained from customer interactions to enhance our product offerings, refine go-to-market strategies, and improve operational processes as we scale.This is a high-impact role within Assembled, offering exposure to cross-functional leadership and significant responsibilities that will accelerate your professional growth.

About Demandbase: Demandbase is the premier pipeline AI platform designed to empower go-to-market (GTM) teams to automate and scale growth effectively. By providing a consolidated view of data, insights, actions, and outcomes, our platform enables B2B enterprises to align and execute their account-based GTM strategies with precision and confidence. A multitude of businesses depend on Demandbase to enhance revenue, reduce inefficiencies, and streamline their data and technology stacks—all within one robust platform.Our Commitment: At Demandbase, we are dedicated to fostering career growth as much as we are to developing cutting-edge technology. We invest significantly in our people, culture, and community. Demandbase has consistently been recognized as one of the Best Places To Work in the San Francisco Bay Area by Fortune and one of the 60 Best Companies To Sell For by Selling Power. Our offices are situated in San Francisco, New York, Austin, Seattle, India, and the United Kingdom.Position Overview: We are seeking a dynamic Customer Marketing Manager who will play a pivotal role in the strategy, management, and optimization of lifecycle and product-centric campaigns throughout the customer journey. This role is perfect for a proactive marketer who excels in crafting, launching, and refining multi-channel campaigns that enhance customer engagement, retention, and expansion.You will be instrumental in operationalizing programs that encompass onboarding, renewal journeys, targeted product adoption, and upsell initiatives, collaborating closely with cross-functional partners in marketing, customer success, and sales.Key Responsibilities:Lead customer marketing initiatives and campaigns utilizing a 1:1 / 1: Few / 1: Many account-based marketing (ABM) approach.Design and implement scalable lifecycle campaigns (e.g., welcome, onboarding, renewal, re-engagement) to foster customer activation and retention.Oversee and execute targeted product and expansion campaigns to boost feature adoption and identify upsell opportunities.Support personalized campaigns that align with key account strategies developed by the account team.Manage end-to-end campaign setup in marketing automation platforms, including email, audience segmentation, workflows, quality assurance, and deployment.Collaborate with stakeholders (Customer Success, Product Marketing, Sales, SDRs) to translate business objectives into scalable campaign programs with measurable outcomes.Enhance campaign performance through rigorous testing (A/B testing, segmentation, messaging) and analysis.Maintain thorough documentation of campaign workflows and processes to ensure consistency and scalability.

Role overview The Customer Marketing Manager for Enterprise and Digital Solutions at OpenAI will focus on designing and running marketing campaigns that reach enterprise customers and promote digital solutions. The position plays a key part in building OpenAI’s reputation and deepening customer connections in the market. What you will do Collaborate with teams across OpenAI to develop marketing strategies for enterprise and digital products. Plan and execute campaigns aimed at engaging customers and advancing company objectives. Support the development of long-term customer relationships through targeted marketing efforts. Location This role is based in San Francisco.

Join Ivo, an innovative AI-driven contract intelligence platform designed specifically for in-house legal teams. Our cutting-edge products, including Ivo Review, Ivo Assistant, and Ivo Repository, are transforming the way organizations manage, review, and comprehend contracts. Ivo streamlines complex legal workflows, reveals hidden risk patterns, and provides critical insights in mere seconds.As we continue to expand rapidly, we are building a marketing team that mirrors the operational excellence and data-driven mindset of our technology.The RoleWe are seeking a Customer Marketing Manager who will be instrumental in enhancing customer relationships, driving product adoption, accelerating market expansion, and transforming satisfied users into active advocates of our brand.

Join Our Innovative Team at CognitionAt Cognition, we are at the forefront of applied AI, developing end-to-end software agents that are transforming how businesses operate. In an era where software is critical to success, we are tackling the shortage of quality engineering talent by leveraging AI to build software faster and more efficiently. Our flagship product, Devin—the first AI software engineer—has already made waves, helping major enterprises to enhance their engineering capabilities and achieve remarkable growth.Having rapidly scaled our revenue from $1 million to mid-nine-figures within a year and backed by top-tier investors like Founders Fund and General Catalyst, Cognition is revolutionizing the software landscape.Your Role as a Customer MarketerWe are seeking a creative, empathetic, and detail-oriented Customer Marketer to articulate the transformative stories of our customers. Your work will be pivotal in creating engaging content and campaigns that highlight Devin's impact across various industries, including healthcare, finance, government, and retail, both domestically and internationally.Key Responsibilities:Foster and maintain strong relationships with customers.Design co-marketing initiatives that benefit both our customers and Cognition.Craft compelling customer narratives using diverse formats such as video, long-form articles, event presentations, and photography.Revamp our customer story hub on the website for enhanced visual appeal and usability.Devise industry-specific proof points and materials to support our sales teams.Collaborate with the Revenue Marketing team to amplify customer stories across multiple channels including events, email, and digital advertising.Oversee production agencies for effective campaign execution.Build relationships with sales representatives to ensure successful story integration.Empower sales reps with the tools to leverage customer stories in closing deals.Your Qualifications:Minimum of 2 years in B2B or B2C marketing, demand generation, or a storytelling-focused role.Exceptional written and verbal communication skills with a knack for storytelling.Experience in creating engaging marketing content across various platforms.

Handshake seeks a Mid-Market Customer Success Manager in San Francisco, CA. This position centers on supporting mid-market clients and ensuring they gain value from Handshake’s platform. Building relationships and understanding each client’s objectives are essential parts of the role. Key Responsibilities Guide clients through onboarding and help them become comfortable with the Handshake platform. Maintain ongoing communication to stay aware of client needs and priorities. Share strategic recommendations and best practices to encourage client success. Address challenges and work to ensure clients consistently benefit from the partnership. Requirements Experience working with mid-market customers or in a customer success position. Strong skills in relationship-building and communication. Ability to solve problems and think strategically about client needs. Interest in supporting clients’ goals using Handshake’s services.

As a Lifecycle Marketing Manager at Upgrade, you will play a pivotal role in enhancing our customer engagement strategies through innovative marketing initiatives. You will be responsible for developing and executing comprehensive lifecycle marketing campaigns across multiple channels to drive customer retention and growth. This position requires a blend of creativity and analytical skills, as you will analyze customer behavior data to optimize our marketing strategies and improve overall customer experience.Join us in revolutionizing the way consumers manage their finances with cutting-edge technology and personalized service.

The Company You'll JoinCarta is at the forefront of connecting founders, investors, and limited partners through innovative software tailored for the fields of venture capital, private equity, and private credit. With a trusted network of over 65,000 companies across more than 160 countries, Carta's extensive platform provides the essential tools to empower you in building, investing, and scaling with assurance.Our Fund Administration platform is instrumental in supporting over 9,000 funds and SPVs, collectively managing approximately $185 billion in assets. Designed with the specific needs of fund CFOs in mind, our tools enhance strategic decision-making. Recognized by Fortune, Forbes, Fast Company, Inc., and Great Places to Work, Carta is pioneering a new era in private market infrastructure.Come join us as we develop an end-to-end ERP solution for private markets. Traditional ERP systems often fall short for private funds, and Carta is here to replace outdated spreadsheets and fragmented service providers with a comprehensive software solution that brings private markets in line with public markets.For more insights into our office culture and opportunities, please visit our Carta careers page.The Problems You'll SolveThroughout this immersive 10-week internship, you will:Support Product Launches & Collateral: Play a key role in crafting and curating marketing assets such as product one-pagers, sales presentations, and website content, ensuring consistent messaging across all customer-facing materials.Contribute to Market Research: Assist in assessing market dynamics through competitive research and persona analysis.Cross-Functional Coordination: Serve as a bridge between Product Marketing and the Creative/Brand teams, learning to draft high-quality creative briefs while helping to keep projects on track and aligned with product objectives.Campaign & Demand Generation Support: Collaborate with the Integrated Marketing team to execute product-focused campaigns, aiding in the creation of copy for paid advertisements, social media posts, and email nurture sequences to boost product visibility.Sales Enablement & Logistics: Enhance the “Go-To-Market” (GTM) strategy by organizing internal training materials and resources that empower our Sales and Business Development teams in articulating the value of Carta to prospective clients.

Position OverviewAt Bobyard, we are experiencing rapid growth, having more than doubled our revenue month-over-month in recent months. To support our expanding customer base, we are in search of a dedicated Customer Success Manager to become a trusted partner for our clients. In this role, you will oversee customer training, adoption, retention, and expansion within your portfolio, primarily focusing on mid-market construction firms in landscaping and related sub-industries.Your primary responsibility will be to ensure that our clients reach their desired business outcomes with our innovative product.Key Responsibilities:Establish success metrics with customers and facilitate their onboarding process.Manage client relationships proactively, identifying opportunities to enhance value.Provide valuable feedback to product and engineering teams while collaborating on new launches.Encourage upselling opportunities, gather testimonials, and develop case studies.Create customer success playbooks, support materials, and workflows.Desired Attributes:Kind, humble, and relentless with a focused approach.Tech-savvy with excellent communication skills, capable of teaching customers to effectively use our technical product.A knowledge seeker with the ability to quickly grasp product and industry applications.Strong presentation skills, with experience presenting to leadership (business cases, QBRs, pitches, etc.).Demonstrated passion and work ethic; startups present unique challenges.A willingness to go above and beyond to achieve success.Strategically and creatively minded; able to think outside the box to solve problems.Bonus: Familiarity with tools like Zapier, CRM Automations, or Agents in a customer support role.Benefits:Competitive salary of $110k-$130k OTE, including commission and performance-based bonuses.Collaborative opportunities with sales, product, design, and engineering teams.Join a dynamic team within a rapidly growing company.This is a unique opportunity to be among the early team members of the customer success department, influencing processes and systems to shape the future of customer success.This is a full-time, in-person position located in San Francisco.

Checkr, Inc. is seeking a Director of Customer Marketing to guide how customers interact with the company and contribute to its growth. This position is located in Denver, Colorado or San Francisco, California. Role overview The Director of Customer Marketing leads efforts to engage Checkr’s customer base and drive retention. The role centers on shaping the customer journey and supporting business objectives through strategic marketing initiatives. What you will do Manage and mentor a team focused on developing marketing campaigns that reach a wide range of customers. Apply data and insights to create marketing strategies aimed at increasing customer retention and lifetime value. Maintain a consistent, high-quality experience for customers throughout their relationship with Checkr. Collaborate with sales, product, and customer success teams to ensure marketing aligns with company priorities. What sets this role apart This leadership role offers the ability to shape major business results and promote customer-centered marketing within a collaborative environment focused on growth.

Why Join Harvey?At Harvey, we are revolutionizing the landscape of legal and professional services by implementing transformative solutions that extend beyond incremental changes to a holistic transformation. By integrating cutting-edge agentic AI with a robust enterprise platform and extensive domain expertise, we are redefining the execution of essential knowledge work for years to come.This is an exceptional opportunity to contribute to the establishment of a generational company at a pivotal juncture. With over 1000 clients across more than 58 countries, a strong product-market fit, and exceptional backing from top-tier investors, we are rapidly expanding and carving out a new category in real time. The challenges are substantial, expectations are high, and the potential for growth—both personally and professionally—is unparalleled.Our team embodies sharp intellect, motivation, and unwavering dedication to our mission. We operate with agility and intensity, taking genuine ownership of the challenges we face—from initial ideation to long-term results. We prioritize close collaboration with our customers—from leadership to engineering—to urgently and compassionately resolve real-world issues. If you flourish in uncertain environments, strive for excellence, and are eager to help shape the future of work alongside a team that continuously raises the standard, we welcome you to help us build this future.At Harvey, the future of professional services is being crafted today—and we are just getting started.Role OverviewAs a Customer Success Manager, you will play an essential role in guiding our clients through their journey with Harvey, helping to define the future of work within both law firms and in-house teams. This role is integral in ensuring our clients not only adopt our technology but also maximize its value. You will function as a trusted advisor, embedding Harvey deeply into their operational processes and workflows. Additionally, you will have the opportunity to design and implement scalable solutions that will enhance how we serve our diverse mid-market customer base efficiently and effectively at scale.Your ResponsibilitiesStrategic Implementation: Spearhead the integration of Harvey into client workflows, ensuring seamless adoption and optimal utilization of our AI solutions.Training & Enablement: Advocate for the power of LLMs while engaging with end users to facilitate their daily adoption of Harvey as it evolves into an essential product.Client Relationship Management: Act as the primary contact for over 40 mid-market clients, employing a prescriptive and consultative approach to deliver an exceptional customer experience.Process Creation: Foster scalability in our operational methodologies through documentation, designing playbooks, creating self-help materials, establishing email cadences, and automating procedures.

Join MaintainX as a Senior Lifecycle Marketing Manager and lead the charge in developing and executing innovative marketing strategies that enhance customer engagement and retention. In this pivotal role, you will collaborate with cross-functional teams to design and implement lifecycle marketing campaigns that drive customer satisfaction and business growth.

Join Candid Health as a Lifecycle Marketing Manager where you will play a pivotal role in enhancing customer engagement and driving growth through innovative marketing strategies. You will be responsible for developing, executing, and optimizing lifecycle marketing campaigns that resonate with our audience at every stage of their journey.The ideal candidate will possess a deep understanding of customer behavior, strong analytical skills, and a proven track record in lifecycle marketing. You will collaborate closely with cross-functional teams to create compelling content and leverage data-driven insights to continuously improve our strategies.

The Role At Doppel, we are dedicated to fostering a workplace culture where every individual feels valued, supported, and empowered to contribute impactful work. We prioritize transparency, teamwork, and tackling genuine challenges for our clients and colleagues. We are seeking a dynamic Mid-Market Customer Success Manager to oversee and nurture a portfolio of rapidly growing customers, ensuring they derive significant value from Doppel’s innovative platform. In this role, you will be instrumental in driving customer adoption, retention, and growth while serving as a trusted advisor and champion for your clients. This position operates in a hybrid capacity out of our San Francisco office. Applicants must have authorization to work in the region. We are unable to sponsor visas at this time. What You Will Do Manage a portfolio of mid-market clients, establishing strong, trust-based relationships with key stakeholders. Guide clients through onboarding, adoption, and renewal processes to ensure consistent value realization. Proactively monitor account health, identify potential risks early, and implement strategies to reduce churn. Promote product adoption through effective training, enablement, and sharing of best practices. Collaborate with the Sales team to identify and capitalize on upselling and expansion opportunities. Lead client discussions, including business reviews that showcase impact, outcomes, and ROI. Efficiently manage a high-volume business portfolio using scalable processes and tools. Work cross-functionally with Sales, Product, and Operations to ensure a seamless customer experience. Collect and share customer feedback and insights to drive product and operational enhancements. What We Are Looking For 2–5+ years of experience in Customer Success, Account Management, or a related customer-facing role within the SaaS or cybersecurity industries. Proven ability to manage multiple accounts while effectively prioritizing and driving results. Exceptional communication and relationship-building capabilities with both technical and non-technical stakeholders. Experience in startup or small company environments characterized by rapid growth.

Join inkitt as a Senior CRM Lifecycle Marketing Manager and lead our marketing initiatives to enhance customer engagement and retention. You will be responsible for designing and implementing effective lifecycle marketing strategies that drive customer loyalty and revenue growth.In this role, you will collaborate with cross-functional teams to analyze customer data, develop targeted campaigns, and optimize the customer journey across multiple channels. Your expertise will help us to refine our messaging and improve our overall customer experience.