Customer Strategy & Operations Specialist

Hiring disclaimer *This is an ongoing role with multiple openings as we continuously expand our team to meet growing customer demands.*The RoleAt Candid Health, we are on the lookout for enthusiastic Customer Strategy & Operations team members for 2026! Our team has experienced substantial growth over the past year, and we are eager to welcome fresh talent t…

Join our dynamic team at Pallet as a Growth Strategy and Operations Specialist. In this pivotal role, you will be instrumental in shaping and driving growth initiatives that align with our company mission. You will collaborate with cross-functional teams to identify opportunities, develop strategies, and implement operational improvements that enhance our growth trajectory.The ideal candidate is a strategic thinker with a passion for data-driven decision-making, capable of analyzing market trends and translating insights into actionable plans. You will be tasked with fostering a culture of innovation within the organization, ensuring that our growth strategies are both effective and sustainable.

Role Overview DoorDash is hiring a Customer Experience Manager for the Strategy & Operations team. This position focuses on improving customer satisfaction and strengthening operational performance across the delivery network. The role involves leading key initiatives and working closely with teams from different parts of the company to shape strategies that improve the customer journey. Locations San Francisco, CA New York, NY Chicago, IL Seattle, WA

About HappyRobotHappyRobot is pioneering the AI-native operating system for the real economy. Our innovative platform seamlessly integrates intelligence and action, enabling enterprises to manage complex, mission-critical operations with remarkable autonomy. By harnessing real-time insights, specialized AI workers, and a coordinating intelligence, we empower businesses to optimize their operations.Our AI operating system continuously evolves, compounding knowledge and enhancing efficiencies at every level. We focus on supply chain and industrial-scale operations, where resilience, speed, and ongoing enhancement are paramount—allowing human talent to concentrate on strategic, creative, and high-impact tasks.Explore our vision further in our Manifesto. To date, HappyRobot has successfully raised $62M, including a recent $44M Series B funding round in September 2025. Our investors, including Y Combinator (YC), Andreessen Horowitz (a16z), and Base10, share our commitment to revolutionizing enterprise operations. We are eager to cultivate a world-class team driven by relentless ambition, exceptional problem-solving capabilities, and a passion for innovation in a dynamic and fast-paced environment. If this aligns with your vision, we welcome you to join us at HappyRobot.Role OverviewAs a Strategy & Operations Specialist, you will play a crucial role in supporting and scaling our daily business operations. Your responsibilities will include analyzing data, identifying operational inefficiencies, and designing scalable workflows to drive efficiency.Key Responsibilities:Conduct thorough analysis of operational data to uncover trends, inefficiencies, and opportunities for enhancement.Facilitate process optimization, workflow automation, and drive operational effectiveness.Provide data-driven insights and reporting to support cross-functional teams.Manage and update internal dashboards, reports, and documentation.Enhance internal processes across finance, sales, procurement, and customer support.Collaborate with various teams to boost business operations and efficiency.Participate in project management and execution of strategic initiatives.Aid in contract management and procurement workflows, ensuring compliance and efficiency.Contribute to go-to-market operations by refining coordination between sales, finance, and legal teams.

About Our TeamAt OpenAI, our User Operations team plays a pivotal role in delivering outstanding customer experiences with our cutting-edge products. We tackle intricate issues, offer expert technical support, and empower our customers to fully leverage the benefits of our offerings. Collaborating closely with Sales, Technical Success, Product, and Engineering teams, we strive to ensure a seamless experience for our diverse customer base, ranging from innovative startups to established global enterprises.About the PositionWe are on the lookout for a proactive Strategic Operations Specialist to lead transformative initiatives within OpenAI’s customer support landscape. In this role, you will partner with leaders across User Operations and the broader organization to enhance, mature, and refine our support operations. Your focus will be on strategic projects that elevate the customer journey and optimize operational efficiency, ensuring our support capabilities scale effectively alongside business growth.You will immerse yourself in understanding our organizational goals—where we currently stand and where we aim to be—while driving the execution of a vision that prioritizes exceptional support. This position transcends traditional playbook development; as AI continues to revolutionize customer interactions and operational frameworks, we require a forward-thinking strategist who can anticipate future needs and shape the next era of customer support at OpenAI and beyond.Key ResponsibilitiesCollaborate with User Operations and cross-functional teams to harness AI and LLMs, playing an integral role in our technological advancement.Engage with leadership to identify, assess, and prioritize strategic and operational initiatives, ensuring they align with our company’s objectives and unique needs.Embrace a fast-paced environment, fostering program structures that promote efficiency and execution.Partner with product, engineering, and data teams to uncover and tackle essential operational challenges and scaling opportunities, focusing on automation, process enhancement, and improved self-service capabilities.

OpenAI is looking for a GTM Strategy & Operations Specialist to help shape go-to-market strategies for key programs. This position is based in San Francisco and works closely with teams across the company. Role overview This role focuses on developing and refining go-to-market approaches for strategic initiatives. The specialist will coordinate with colleagues from different departments to improve how programs are launched and managed. Expect to work on projects that require both creative problem-solving and attention to operational details. Collaboration and impact Day-to-day work involves collaborating with cross-functional teams to streamline processes and support strategic goals. The position calls for someone who enjoys working with technology and is motivated to find better ways to operate. Who excels in this role Innovative thinkers who bring new ideas to the table People comfortable navigating change and ambiguity Those with a strong interest in both technology and operational improvement

Empowering Lives Affected by Severe Mental Illness At Amae Health, our mission is to support the 15.4 million Americans living with severe mental illness (SMI) in leading stable, fulfilling lives while breaking the cycle of repeated hospitalizations. Collaborating with leading academic medical centers, we have developed an innovative outpatient care model that merges compassionate, face-to-face psychiatric care with extensive wraparound support. Our integrated care teams, including psychiatrists, therapists, primary care doctors, health coaches, and peer support specialists, collaborate to address the holistic needs of our patients, ensuring they not only survive but thrive. As a Series B venture-backed Public Benefit Corporation, Amae Health is on a mission to become the nation's leading center of excellence for individuals living with SMI. Supported by renowned venture capital firms and strategic healthcare investors, we partner with esteemed health systems such as Mass General Brigham, NewYork-Presbyterian, and Cedars-Sinai, highlighting our commitment to fundamentally transforming mental health care delivery on a large scale. The Team:At Amae, we are a group of healthcare leaders dedicated to creating a radically patient-first behavioral health care model that transforms lives through an integration of care delivery, patient experience, advanced technology, and research. Join our team of operators, builders, and technologists from top organizations as we redefine care for the most vulnerable populations across the country.The Role:The Strategy & Operations team at Amae plays a vital role in driving the programs and systems that underpin the delivery of exemplary care to individuals with severe mental illness. This function is responsible for spearheading initiatives across various business needs, encompassing new market and service launches, business intelligence, and operational excellence. This highly cross-functional role will collaborate with diverse teams and functions at Amae Health, utilizing complex problem-solving skills in a dynamic, growth-oriented environment.

About UsAt Sierra, we're on a mission to revolutionize customer experiences through cutting-edge AI technology. Headquartered in the vibrant city of San Francisco, we also have expanding offices in Atlanta, New York, London, France, Singapore, and Japan.Our core values—Trust, Customer Obsession, Craftsmanship, Intensity, and Family—are the bedrock of our culture. We strive to embody these principles in every aspect of our work.Our visionary co-founders, Bret Taylor and Clay Bavor, bring a wealth of experience from their illustrious careers at companies like Salesforce, Google, and Facebook, ensuring that Sierra is at the forefront of innovation.Your Role:We are seeking a dynamic Pricing Strategy and Operations Specialist to enhance our pricing team. In this role, you will collaborate closely with sales to craft compelling pricing proposals and ROI case studies for our customers. You'll also partner with product, marketing, and operations teams to shape our pricing and packaging strategies comprehensively.What You'll Bring:A minimum of 4 years of experience in consulting, banking, strategy, or business operations, with a preference for candidates who have a background in GTM operations within a startup, particularly in SaaS pricing.Proven experience in negotiating complex customer partnerships.Familiarity with sales cycles and the ability to navigate them effectively.A solid understanding of GTM operations driven by data-informed decision-making.A degree in Business Administration, Finance, or a related field, or equivalent professional experience.Bonus Qualifications:Experience in partnerships, business development, or value engineering roles is a plus.Familiarity with AI or conversational AI technologies.Experience in a fast-paced startup environment or 0-1 startup experience.

Join Us in Transforming Connections Across the Globe!At Kong, we believe in the power of connection. If you feel you might not meet every single requirement but are enthusiastic about this role, we encourage you to apply. We value strong candidates who excel in certain areas while having a genuine interest in others.Position Overview:We are looking for a dynamic Sales Strategy and Operations Manager to become a key player in our Revenue Operations team. You'll act as a strategic partner and advocate for the AMS GTM Leadership team. Your mission will involve defining, tracking, and executing AMS business objectives, initiatives, strategies, and processes that facilitate scaling. This role is essential for our rapidly growing sales team and requires a hands-on approach. Ideal candidates will have a strong background in full-funnel GTM Strategy & Operations, be self-motivated, thrive in a fast-paced, data-oriented environment, and exhibit a proactive, results-driven mindset. You will report directly to the Director of Global Field Operations.Preferred Locations: San Francisco, New York, Chicago, TorontoKey Responsibilities:Lead the annual AMS GTM planning process, encompassing fiscal year/long-range modeling, investment ROI analysis, headcount planning, quota and capacity setting, and territory planning.Collaborate with leadership to design and implement the AMS GTM structure, segmentation, and coverage model across multiple roles, including Sales, Solutions Engineering, Customer Success, Sales Development, and Professional Services.Provide insights and performance tracking on business health, including lead funnel monitoring, sales efficiency, and productivity metrics using business intelligence tools.Oversee the execution of operational cadences within the organization, supporting management inspections throughout the customer lifecycle.Assist sales leadership in preparing content for key management reporting, including Quarterly Business Reviews.Enhance CRM accuracy, pipeline analytics, forecasting, and regional reporting requirements.Ensure efficient deal velocity by monitoring deal management processes and recommending improvements for deal structures, approvals, and booking processes.

About HiveHive is a pioneering leader in artificial intelligence solutions, dedicated to comprehending, searching, and generating content. Our innovative technology is relied upon by hundreds of the world's foremost organizations to manage billions of content pieces each month. With a robust portfolio of top-tier, pre-trained AI models, Hive tackles pressing challenges in areas such as content moderation, deepfake detection, digital child safety, intellectual property protection, and sponsorship management, among others.Having successfully raised over $120M in funding from esteemed investors like General Catalyst, 8VC, Glynn Capital, Bain & Company, and Visa Ventures, we operate on a global scale with over 250 professionals across our offices in San Francisco, Seattle, and Delhi.About the RoleThe Growth Strategy & Operations Associate will spearhead strategic initiatives aimed at propelling Hive’s growth organization-wide. This is a comprehensive role where you will develop impactful initiatives and oversee their successful implementation. You will collaborate with leaders from diverse teams, including Sales, Marketing, Recruiting, Finance, and Operations. Your responsibilities will include enhancing processes to foster effective growth structures, establishing robust reporting and productivity benchmarks, and addressing high-stakes ad hoc projects.We seek a dynamic business generalist who is fervently committed to making a significant impact and contributing to the legacy of a transformative AI company. The ideal candidate will possess a strong leadership track record in fast-paced environments, embody a positive outlook, and demonstrate enthusiasm for analyzing metrics. You should be versatile, ready to engage in multiple roles, and maintain a high professional standard of excellence.Key Focus AreasSales Strategy & Operations- Lead strategic planning, forecasting, and performance analysis within the sales domain.- Identify sales funnel bottlenecks and recommend data-driven strategies to enhance conversion rates and productivity.- Oversee the sales technology arsenal and assess new tools to boost team efficiency; refine CRM procedures to improve data integrity, pipeline visibility, and forecasting precision.Customer Success- Examine customer usage data and synthesize feedback to uncover additional growth opportunities for existing accounts.- Establish and optimize customer support workflows, ensuring timely ticket routing and resolution for enterprise clients.- Develop onboarding materials and resources to enhance customer experience.

Why Weave ExistsAt Weave, our mission is to revolutionize the way therapeutic knowledge is recorded, transformed, and shared throughout the drug development process. We empower human experts with AI tools to expedite bringing drugs to patients efficiently, safely, and affordably.The Weave Platform enhances regulatory workflows by integrating AI intelligently and creatively at every stage. Together with our clients, Weave is crafting the AI workbench for the entire therapeutic lifecycle.The Role & Your MissionWeave is reimagining the regulatory landscape of drug development through AI. Our aim is to significantly hasten the process of getting drugs into the market.We are in search of a customer-centric, self-motivated individual to establish our Customer Experience & Support strategy, reporting directly to our Director of Customer Success. This vital role demands exceptional skills and a unique disposition. You will guide our clients (pharmaceutical companies) in mastering our platform and tailoring it to their needs, primarily through technological means. A deep understanding of their methodologies, processes, objectives, and tactical outputs throughout the lifecycle of their therapeutics is essential to ensuring their success on Weave’s platform.Initially, you will engage directly with our first customers, creating value through hands-on execution, learning, and refining processes as our customer base expands and our CX/CS operations develop.

Role Overview Harvey is hiring an Operations Lead, Strategy in San Francisco. This role focuses on shaping operational processes and supporting strategic projects across the company. What You Will Do Work closely with teams from different departments to improve how operations run day to day Help design and implement new processes that support company goals Promote practical approaches to increase efficiency and support growth

About the RoleAs the Director of Central GTM Strategy & Operations at Ivo, you will be the driving force behind operationalizing our go-to-market (GTM) strategy. You will oversee renewals, expansion initiatives, customer operations, and deal desk processes. Reporting directly to the VP of Revenue Strategy & Operations, you will hold primary responsibility for the successful delivery of our strategic consulting engagements, including renewal automation, annual recurring revenue (ARR) infrastructure, and health scoring. You will collaborate closely with Customer Success Management (CSM) leadership to enhance customer execution, while also building and optimizing Deal Desk and Growth and Customer Operations.In a landscape where pricing is increasingly shifting towards usage-based and API models, you will establish the operational framework for consumption-based renewals and expansion triggers. Your role will leverage artificial intelligence to maximize efficiency and automate processes that traditionally required extensive time from operations teams.Additionally, you will be responsible for establishing our EMEA GTM Operations.

As the GTM Strategy & Operations Lead at Faire, you will play a pivotal role in shaping our go-to-market strategies and optimizing our operational processes. Your insights will drive our initiatives, ensuring we effectively reach and engage our target markets. You will collaborate with cross-functional teams to align our strategic vision and operational execution, ultimately supporting our growth objectives.

At Comulate, we are revolutionizing the insurance back office through cutting-edge AI technology. Our innovative platform transforms costly and labor-intensive accounting processes, marking the first step in our vision to unlock the vast sums spent on manual insurance operations.Our Series B funding, announced in early 2025 and spearheaded by BOND & Workday, follows our record growth and ambitious expansion plans.

TRANSFORMING MANUFACTURINGAt Bright Machines®, we are at the forefront of revolutionizing the manufacturing industry. Our team of dedicated innovators and experts collaborates to establish a new standard for manufacturing that leverages software and data to effectively address our clients’ unique challenges. With intelligent automation, we empower factories with enhanced flexibility, scalability, and resilience, ensuring they can meet today’s demands while preparing for the future.Joining our team means having the opportunity to drive meaningful change for both our organization and our clients. If you are eager to utilize your exceptional abilities to help create the factories of tomorrow, we would love to connect with you.ROLE OVERVIEWAs the Director of Strategy & Operations at Bright Machines, you will work closely with the CEO and the executive leadership team to spearhead high-impact initiatives throughout the organization. In this pivotal role, you will serve as a strategic and operational partner, driving cross-functional initiatives, advancing strategic priorities, and enhancing organizational effectiveness. Your contributions will be essential in shaping the company’s direction, facilitating decision-making processes, and ensuring efficient and cohesive execution across the business as it scales.

The CompanyAt EV Realty, we are at the forefront of revolutionizing commercial fleet electrification by constructing essential infrastructure, one innovative charging hub at a time.We design, own, and operate specialized EV charging hubs that address a crucial challenge in fleet electrification: providing access to dependable, cost-effective, and scalable grid power. Our Powered Properties® are strategically positioned to meet fleet customers' needs, delivering secure and dedicated charging solutions precisely where and when they are required. Our focus is on building with reliability and scalability, ensuring that we provide the necessary infrastructure for mission-critical commercial fleets to operate efficiently.We uphold values of transparency, accountability, and a commitment to building quality solutions for our clients and our team. If you are passionate about contributing to the transformative era of commercial transportation, we would be thrilled to connect with you.The Role: As a Strategy & Operations Analyst at EV Realty, you will engage in high-impact projects, guiding them from strategic inception to execution while making a meaningful difference across the organization. You will play a vital role in shaping the scalability of our platform designed for the future of commercial fleets.This role demands a proactive approach in a fast-paced growth environment. You will tackle ambiguous challenges, create structured solutions, and translate your insights into actionable recommendations that influence key decisions. Collaborating closely with teams across Business Development, Finance, Product, Operations, and Data Science, your contributions will extend beyond mere presentations; they will directly impact the company's strategic growth. One day you may be crafting a strategic alliance to enhance EV Realty's offering to a national logistics provider; the next day, you could be assessing the long-term potential for autonomous fleet charging in a new market. You will gain firsthand insight into the strategic and operational considerations of a company in rapid growth.The ideal candidate is organized, intellectually curious, and thrives in uncertain environments. You find energy in complexity and possess the drive to navigate challenges to successful conclusions.

At Oura, we are dedicated to empowering individuals to unlock their full potential. Our award-winning Oura Ring and its connected app provide users with valuable insights into their readiness, activity levels, and sleep quality. Millions of people worldwide have benefited from our products, gaining a deeper understanding of their health and receiving actionable steps to foster healthier lifestyles.We believe that empowering our global community begins with living our core values and supporting our team. As a rapidly expanding company committed to enhancing well-being, we ensure our employees have the resources they need to excel both professionally and personally.Oura has offices in San Francisco and San Diego for those who prefer a hybrid or office environment. Our remote employees in other major cities, such as Boston and New York, also meet informally at local co-working spaces.In the role of Director of Strategy & Operations, you will be pivotal in driving Oura's key growth and investment decisions. You will lead analytical and strategic initiatives to identify new market opportunities and develop comprehensive business cases that guide resource allocation across the organization. Your leadership will transform uncertainty into actionable strategies as we define the future of health.

Join Twitch as a Senior Manager of Strategy and Operations, where you will play a pivotal role in shaping the strategic direction and operational excellence of our organization. You will lead cross-functional teams, drive initiatives to improve efficiency, and develop innovative strategies that align with our company goals. Your analytical skills and leadership will be key in guiding our strategic projects and enhancing our operational frameworks.

Overview: Strala AI is on the lookout for a highly organized and execution-oriented leader to drive the scaling of our claims operations. You will collaborate closely with our CEO to enhance clarity and efficiency in the systems and processes that govern our insurance claims management. This pivotal role offers you the opportunity to take charge of a core business segment, allowing you to build and lead your own team.About Us: At Strala, we are revolutionizing the foundation of the insurance industry. In less than a year, we've achieved multi seven-figure ARR and are experiencing a remarkable 50% month-over-month growth. Backed by prominent investors, including Peter Thiel’s Founders Fund, our team comprises experts from prestigious institutions such as Harvard, Berkeley, and Oxford and leading firms like Optiver, AMD, and Palantir.Qualifications: We seek candidates with a minimum of 2 years experience in MBB consulting, investment banking, private equity, or a top-tier startup within a strategic projects or operations role. Must be located in or willing to relocate to San Francisco.You Will Excel If:You are exceptionally intelligent, motivated, and ready to act swiftly.You are data-driven, highly organized, and attentive to detail.You merge creative, solution-focused thinking with meticulous execution.You thrive on solving complex problems and can provide clarity and structure.You possess strong interpersonal skills, quickly building trust with customers, teammates, and partners.You enjoy fostering collaboration between diverse teams such as claims, engineering, and sales.You can rapidly adapt between various high-impact initiatives.Your Responsibilities:Lead special projects and strategic initiatives alongside the CEO.Develop and formalize claims operations as we scale (including processes, hiring, and workflows).Create scalable, data-driven processes to optimize our product workflows.Facilitate cross-functional problem-solving across product, engineering, and business teams.