Customer Success Lead

Join Cambio as a Customer Success Lead, where you will play a crucial role in ensuring our clients achieve their desired outcomes through our innovative solutions. You will be responsible for fostering strong relationships with customers, understanding their needs, and working closely with internal teams to enhance their experience. This position is perfect …

Join Hive as a Customer Success Lead, where you will foster and nurture vital relationships with our enterprise clients, ensuring they achieve maximum value from our cutting-edge AI solutions. This pivotal role positions you as the primary liaison for our esteemed customers, guiding them through the integration of Hive's innovative API solutions and AI platforms. You will serve as a trusted strategic advisor, adeptly addressing technical challenges and collaborating with cross-functional teams including Sales, Product, Engineering, and Operations to drive superior customer experiences and outcomes.

Role overview The Senior Customer Success Lead at Oleria Security plays a central role in supporting customers as they use Oleria’s security solutions. Based in San Francisco, this position leads a team of customer success managers, focusing on customer satisfaction, retention, and expanding existing accounts. What you will do Guide and mentor a team of customer success managers, ensuring they deliver consistent, high-quality support. Build and maintain strong relationships with clients, acting as a trusted point of contact. Support customers at every stage as they adopt and use Oleria’s products. Develop and implement strategies to improve customer satisfaction and retention rates. Identify opportunities to grow business within current accounts. Requirements Experience leading customer success teams, ideally in a technology or security-focused company. Excellent communication skills and a talent for building relationships with clients and team members. Strong strategic thinking and problem-solving abilities.

About CompleteAt Complete, we believe that compensation should be a transparent and well-understood aspect of every organization. Our mission is to demystify compensation, ensuring that it is not just a hidden figure in spreadsheets but a clear, trusted system that everyone can engage with.We empower teams to build scalable compensation infrastructures that foster fairness and consistency, driven by real market data and insightful analytics. This approach aligns leadership, managers, recruiters, and employees, transforming compensation into a source of confidence rather than conflict.Complete manages the entire compensation lifecycle, from interactive offers to job leveling and total rewards statements, creating a seamless experience that helps organizations attract and retain top talent without confusion.Why Choose Complete?If you are curious about compensation decisions, fair pay, and executive thought processes behind these choices, you'll find a home here.We foster a high-autonomy environment where your contributions have a significant impact, and your insights shape our products daily. Here, your ideas are valued, and we encourage you to take ownership of challenges and develop innovative solutions.We prioritize collaboration with thoughtful, driven individuals who aim to make a difference while enjoying their work. We leverage AI-powered workflows to rethink compensation, taking our responsibilities seriously while also having fun.Complete is supported by Accel and Y Combinator, with esteemed technology leaders and operators such as Will Larson (CTO of Carta), Eric Sagar (COO of Plaid), and Mathilde Collin (CEO of Front) as our advisors.Who We Are? We are dedicated builders, focused on our customers. We engage deeply with our clients, listening to their feedback and using it to enhance our product. Our product discussions are rooted in real-world applications. We prioritize building the right solutions over speed, evident in our hiring practices, product reviews, and team contributions. Everyone's voice matters, and we hold each other accountable for continuous improvement. Our small, focused team maintains high standards for craftsmanship and collaboration, ensuring that we deliver the best results together.

Join leverdemo-8 as a Customer Success Lead, where you will play a pivotal role in enhancing client satisfaction and ensuring the success of our innovative hiring solutions.Lever, established a decade ago, addresses the crucial challenge of recruiting and hiring top-tier talent. Our cutting-edge hiring software is trusted by industry leaders such as Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify to expand their teams. As pioneers in the talent acquisition landscape, we take pride in our achievements and are honored to be recognized as the #1 workplace in San Francisco and among the top workplaces in the United States. Our team, affectionately known as 'Leveroos,' is our greatest asset, and we are committed to nurturing our people-first culture.In this role, you will be integral to the design and development of brake systems and brake control systems, contributing to our mission of delivering exceptional customer experiences.

About Aqua VoiceAt Aqua Voice, we are pioneering the voice input layer for the AI era. Our commitment to training our own models and developing deep operating system integrations allows us to maintain control over the entire stack, ensuring superior voice capabilities.As the landscape of work evolves, the role of individual contributors is transforming; now, you will be managing AI agents. This shift towards voice interaction is a perfect match for our innovative approach.Unlike traditional conversational agents, we advocate for an interaction model that emphasizes 'voice in, text out' (VITO). We believe that voice technology should operate above application layers, enabling a small company like ours to push the boundaries of what's possible.Our enthusiasm for this opportunity is unwavering, and we are excited about the results we've achieved so far. We invite you to be part of our journey.The RoleAs the Customer Success Lead, you will be the primary point of contact for our customers from onboarding to renewal.Onboarding: You will facilitate behavior changes by helping users adopt new habits and quickly realize value from our products.Retention: You will analyze usage patterns and proactively engage with users when issues arise.Expansion: You will identify opportunities for individual users within organizations to transition to team deployments and pursue these opportunities.Feedback: Being closest to our users, your insights will directly influence product decisions.We're in the early stages of our journey, and you'll have the unique chance to help define our approach rather than following a pre-existing playbook.

Join our dynamic team as a Customer Success Lead where your expertise will help shape the future of our innovative hiring software. At Lever, we tackle the crucial challenge of attracting and retaining top talent for renowned companies such as Netflix, Shopify, and Spotify. We pride ourselves on fostering a people-first culture and are recognized as one of the best workplaces in San Francisco.In this role, you will lead a team of dedicated professionals, driving customer success initiatives while developing strategies that enhance our client relationships and ensure their satisfaction with our products. Your leadership will be pivotal in guiding your team to achieve excellence in customer support and engagement.

Join our innovative team as a Customer Success Team Lead, where you will have the opportunity to drive customer satisfaction and success in a dynamic environment. Your leadership will help us scale our customer success initiatives as we continue to redefine the talent acquisition landscape.At Lever, we are dedicated to revolutionizing recruitment by providing top-tier hiring software utilized by industry leaders like Netflix, Shopify, and Spotify. As we celebrate a decade of excellence, we are recognized as a top workplace in San Francisco and the United States. Our culture is built on the foundation of our 'Leveroos'—the talented individuals who make up our company. If you're passionate about customer success and want to be part of a people-first organization, we want to hear from you!

Join PagerDuty (NYSE:PD), a frontrunner in Digital Operations Management. In a world that never sleeps, organizations of all sizes depend on PagerDuty to ensure a flawless digital experience for their customers every time. Our platform empowers teams to spot issues and opportunities in real time, uniting the right individuals to resolve problems swiftly and prevent future occurrences. Over 13,000 organizations, including 60 Fortune 100 companies, trust PagerDuty for their Digital Transformation, Cloud Migration, and DevOps Modernization journeys. Our esteemed clientele includes GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon, and many more. As we rapidly expand our platform for Digital Operations Management through AI, ML, and Automation, we are increasing our adoption across Development, IT, Customer Service, Security, and other teams.As the Manager of Customer Success at PagerDuty, reporting to the Director of Enterprise Customer Success, you will lead a dedicated team of Customer Success Managers (CSMs) to enhance product adoption, boost retention rates, and drive measurable business outcomes. This hands-on leadership role requires a proven track record in building high-performing teams, fostering a customer-centric culture, and implementing effective customer success strategies.Your team will act as Trusted Advisors to our customers, ensuring they achieve success with our platform. As a pivotal leader within the Customer Success organization, you will collaborate with customer stakeholders to design and execute success strategies, helping them realize business value and ROI from their investment in PagerDuty.

Why Join Ivo?At Ivo, we pride ourselves on offering premier AI-driven products in the expansive realm of enterprise contracts. Our impressive growth trajectory has seen us expand our Annual Recurring Revenue (ARR) by 6X over the past year, solidifying our reputation by partnering with some of the most renowned brands globally, including Reddit, Pinterest, CDW, Canva, Uber, and IBM. Recently, we secured a $55M Series B funding round, which is fueling our rapid expansion.With a diverse clientele of over 400 global customers, we are on the lookout for a dynamic and experienced leader in customer success to elevate our service offerings and ensure that our clients enjoy an exceptional experience with our products.Position OverviewWe are in search of a visionary Head of Customer Success to establish and lead our customer success strategy. This pivotal role is essential to guarantee that our customers derive remarkable value from their engagement with Ivo.As a builder, you will create and refine the systems, processes, and team dynamics that foster user engagement with Ivo, ensuring our users share our enthusiasm for the platform. You will oversee the entire customer success spectrum across our enterprise and mid-market sectors, leading a team of top-tier Customer Success Managers dedicated to driving user success.

As a Customer Success Manager at Gridware, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative software solutions. You will be their trusted advisor, guiding them through the adoption process, and providing ongoing support to maximize their success and satisfaction. Your expertise will directly contribute to customer retention and growth.

Are you a passionate leader with a dedication to customer satisfaction? We are seeking a Director of Customer Success to join our dynamic team at Osaro. In this pivotal role, you will drive customer engagement strategies, ensuring our clients maximize the value of our products and services.You will lead a team of Customer Success Managers, develop best practices for customer onboarding, and cultivate strong relationships with key stakeholders. Your expertise in customer advocacy will be crucial in influencing product development and improving overall customer satisfaction.

Forerunner is seeking a dynamic and results-driven Vice President of Customer Success to lead our customer engagement strategies and ensure client satisfaction across our diverse portfolio. This pivotal role will involve overseeing the customer success team, developing best practices for client onboarding, and driving initiatives that enhance the overall customer experience. The ideal candidate will possess a strong background in customer relations, a passion for service excellence, and the ability to foster long-term partnerships.

About the RoleJoin Campfire as a Customer Success Lead, where you will play a pivotal role in ensuring the strategic success of our most complex and high-impact clients. In this dynamic position, you will not only manage key accounts but also mentor and guide a team of Customer Success Managers as we shape our Customer Success strategy.You will act as a vital link between our customers, Product, and Engineering teams, ensuring that our clients derive significant value from Campfire, maintain a strong engagement with the platform, and broaden their utilization of our offerings.Key ResponsibilitiesLeadership & Team DevelopmentMentor, coach, and empower Customer Success Managers to achieve outstanding customer outcomes.Establish standards, best practices, and playbooks for onboarding processes, ongoing success metrics, quarterly business reviews, and renewals.Collaborate with leadership to develop team strategies, capacity planning, and customer segmentation models.Analyze account health, renewal forecasts, and risk management with the team.Customer Ownership & RetentionCultivate strong executive relationships with CFOs, Controllers, and Finance leaders.Drive adoption, engagement, retention, and overall success across designated accounts.Facilitate quarterly business reviews, success planning, and renewal strategies for high-value clients.Proactively identify and address churn risks.Growth & ExpansionSpot and pursue expansion opportunities including new modules, seats, geographical areas, entities, and use cases.Collaborate with Sales to identify and close upsell and cross-sell opportunities.Influence account strategies to maximize customer lifetime value.Product Adoption & EnablementEnsure clients are consistently optimizing their workflows using Campfire.Lead enablement sessions, best-practice reviews, and executive presentations.Implement major product updates and encourage adoption of new features.Cross-Functional LeadershipFoster collaboration across various departments to ensure seamless communication and alignment in achieving customer success.

Join our innovative team at Anthropic as a Scaled Customer Success Manager, where you will play a pivotal role in enhancing customer experiences and driving retention. In this dynamic position, you will collaborate with cross-functional teams to ensure our clients receive exceptional support and value from our services.

Role overview The Technical Customer Success Manager at Tavus works from San Francisco, focusing on helping clients make the most of Tavus products. The position combines technical support with practical guidance, aiming to build strong relationships and a clear understanding of each customer's goals. What you will do Collaborate directly with clients to identify their needs and technical challenges Provide clear solutions and actionable advice so customers can succeed with Tavus products Support clients throughout their journey, working to ensure satisfaction and long-term value Who thrives in this role People who enjoy working with technology, value customer service, and adapt quickly to change tend to do well in this position.

We are seeking an enthusiastic and dynamic Manager of Scaled Customer Success to join our team at Notion Labs Inc. In this pivotal role, you will drive the success of our customer base through innovative strategies and exceptional service. Your leadership will inspire a team dedicated to enhancing customer experience and engagement. If you are passionate about customer success and have a track record of managing teams effectively, we want to hear from you!

As a Staff Customer Success Manager at Checkr, you will play a pivotal role in ensuring our clients achieve their goals while leveraging our innovative background check solutions. Your expertise will be essential in building lasting relationships, guiding customers through their journey, and maximizing the value they receive from our services. In this role, you will lead a team of Customer Success Managers, develop best practices, and implement strategies that enhance customer engagement and satisfaction. You will collaborate with cross-functional teams to ensure that our customers receive exceptional service tailored to their needs.

Join reteam as a Customer Success Manager, where you will be instrumental in enhancing customer satisfaction and retention. Your role will involve engaging with clients, understanding their needs, and ensuring they derive maximum value from our services.As a key player in our team, you will collaborate closely with various departments to drive customer success initiatives. Your expertise in customer relationship management will be vital in fostering long-term partnerships.

Position OverviewBobyard has experienced impressive growth, doubling our revenue each month recently. We are on the lookout for a skilled Customer Success Manager to partner with our customers, primarily mid-market construction firms in landscaping and related sectors. This role is crucial for ensuring customer training, adoption, retention, and expansion within their accounts.Your primary mission is to facilitate customers in achieving their business objectives with our innovative product.To succeed in this role, you will:Establish success metrics with customers and guide them through onboardingCultivate strong relationships and proactively identify opportunities for added valueCommunicate customer feedback to product and engineering teams, collaborating on new launchesDrive upsells, gather testimonials, and develop case studiesCreate customer success playbooks, support documentation, and workflowsDesired AttributesKind, humble, relentless, and focusedTech-savvy with exceptional communication skills: you will be teaching customers how to leverage our advanced productA quick learner with a deep curiosity for our product and industry applicationsExcellent presentation abilities: comfortable presenting to leadership and making business casesStrong work ethic and passion: this role is suited for someone who thrives in a startup environmentA commitment to doing whatever it takes to achieve successStrategic and creative thinker: able to step back and find innovative solutions to challengesBonus: Experience with tools like Zapier, CRM automations, or agents in a customer success/support roleBenefitsCompetitive compensation: $110,000 - $130,000 OTE (includes commission and performance-related bonuses)Collaborative environment with sales, product, design, and engineering teamsOpportunity to contribute to building a leading company alongside a world-class teamA unique chance to be among the first members of our customer success team, shaping processes and strategiesThis is a full-time, in-person role based in San Francisco. Join us and be part of a team that’s innovating in the industry!