Customer Support Manager at Campfire | San Francisco

Join Campfire as a Customer Support Manager, where you will serve as a dedicated advocate for our customers, delivering prompt, thoughtful, and high-quality assistance for both technical and accounting inquiries. You will manage intricate support cases, develop extensive product knowledge, and play a pivotal role in refining our support processes as we expan…

About the RoleJoin Campfire as a Customer Success Lead, where you will play a pivotal role in ensuring the strategic success of our most complex and high-impact clients. In this dynamic position, you will not only manage key accounts but also mentor and guide a team of Customer Success Managers as we shape our Customer Success strategy.You will act as a vital link between our customers, Product, and Engineering teams, ensuring that our clients derive significant value from Campfire, maintain a strong engagement with the platform, and broaden their utilization of our offerings.Key ResponsibilitiesLeadership & Team DevelopmentMentor, coach, and empower Customer Success Managers to achieve outstanding customer outcomes.Establish standards, best practices, and playbooks for onboarding processes, ongoing success metrics, quarterly business reviews, and renewals.Collaborate with leadership to develop team strategies, capacity planning, and customer segmentation models.Analyze account health, renewal forecasts, and risk management with the team.Customer Ownership & RetentionCultivate strong executive relationships with CFOs, Controllers, and Finance leaders.Drive adoption, engagement, retention, and overall success across designated accounts.Facilitate quarterly business reviews, success planning, and renewal strategies for high-value clients.Proactively identify and address churn risks.Growth & ExpansionSpot and pursue expansion opportunities including new modules, seats, geographical areas, entities, and use cases.Collaborate with Sales to identify and close upsell and cross-sell opportunities.Influence account strategies to maximize customer lifetime value.Product Adoption & EnablementEnsure clients are consistently optimizing their workflows using Campfire.Lead enablement sessions, best-practice reviews, and executive presentations.Implement major product updates and encourage adoption of new features.Cross-Functional LeadershipFoster collaboration across various departments to ensure seamless communication and alignment in achieving customer success.

As a Customer Success Manager at Campfire, you will take charge of a diverse portfolio of customers, focusing on enhancing their experience, ensuring retention, and fostering long-term success. You will serve as the key liaison to finance and accounting teams, empowering them to extract measurable value from Campfire while confidently managing their core financial operations on our platform.Collaboration is key in this role, as you will work closely with Implementation, Product, Support, and Sales teams to deliver an exceptional customer experience and pinpoint opportunities for expansion and growth.Key ResponsibilitiesCustomer Ownership & SuccessOversee post-implementation success for your assigned customers.Cultivate robust relationships with Controllers, Accounting Managers, and Finance leaders.Drive customer adoption, engagement, and realization of value across accounts.Proactively monitor account health and identify potential churn risks.Lead Quarterly Business Reviews (QBRs), success planning, and regular check-ins.Retention & GrowthManage renewals for your designated book of business.Spot and support expansion opportunities (additional seats, modules, entities, geographical areas, and use cases).Collaborate with the Sales team to scope and finalize upsell and cross-sell opportunities.Maintain precise renewal forecasts and risk pipelines.Product Adoption & EnablementFacilitate customer enablement sessions and workflow optimization reviews.Assist in the rollout of new product features and modules.Ensure customers adhere to best practices and maximize their value from Campfire.Cross-Functional CollaborationWork closely with Implementation to ensure seamless handoffs and successful go-lives.Collaborate with Support and Product teams to resolve issues and escalate customer feedback effectively.Act as the voice of the customer internally to enhance processes throughout the customer lifecycle.

Note: This position is based in San Francisco, CA and requires full-time in-office attendance, five days a week. Please do not apply if you cannot meet this requirement.About CampfireCampfire is a cutting-edge AI-powered ERP system tailored for mid-sized and enterprise-level businesses, aimed at optimizing operations and driving growth. Our innovative platform features a robust general ledger, AI-driven conversational reporting, and seamless integrations with leading industry solutions, making it suitable for a wide array of organizations, from tech startups to non-profits. Headquartered in the vibrant city of San Francisco, we recently secured $35 million in Series A funding led by Accel.The RoleAs a Solutions Consultant at Campfire, you will serve as a vital link between our sales and product teams, engaging directly with prospective clients. Your responsibilities will include crafting proof of concepts and conducting product demonstrations that illustrate how our AI-native accounting software effectively addresses real-world business challenges. This pivotal customer-facing role will not only influence our go-to-market strategy but will also significantly impact our growth trajectory.Key ResponsibilitiesAct as a technical accounting specialist during sales and scoping discussions, translating complex accounting issues into effective software solutions.Conduct product demonstrations and respond to technical accounting inquiries during sales calls.Identify customer pain points and collaborate with product and engineering teams to develop tailored solutions.Inform the product roadmap by conveying customer insights to the product development team.Create marketing materials that contribute to the evolving go-to-market strategy.QualificationsExtensive accounting knowledge is required. The ideal candidate will possess a blend of public accounting and industry experience in the technology sector. A CPA designation is advantageous. Familiarity with accounting standards such as ASC606 revenue recognition, ASC830 foreign currency accounting, and ASC842 lease accounting is a plus.Strong understanding of accounting workflows, including period close and journal entry approvals.Proven ability to communicate complex financial concepts to non-technical stakeholders.Experience with accounting software or financial technology solutions is preferred.

Important Notice: This position is based in San Francisco, and our team operates in-office five days a week, fostering collaboration with peers.About UsCampfire is pioneering the future of finance with our state-of-the-art core accounting platform tailored for modern mid-market finance teams. Our solutions replace outdated legacy ERPs and manual processes, enabling swift closings and seamless scaling. Over the past year, we have experienced a remarkable 10x growth, fueled by strong customer demand and a product that consistently delivers tangible results. We are rapidly expanding and committed to empowering finance teams with the clarity, control, and strategic insight they need to lead confidently.Position OverviewAs a key member of our Customer Experience team, the Implementation Manager will be instrumental in driving adoption of Campfire's solutions. You will collaborate closely with new clients to assess their accounting software needs, configure the software accordingly, and offer pre-launch support to help them accomplish their accounting and business objectives. In this role, you will report to the Head of Implementation & Customer Success.Key Responsibilities:- Spearhead the implementation process for new clients, from initiation to full operational launch.- Supervise the migration of client data from previous accounting solutions in line with client specifications.- Act as a subject matter expert in Campfire accounting, delivering training sessions to ensure users are adept with the software.- Serve as the primary liaison for assigned accounts throughout the implementation phase.- Collaborate with product and engineering teams to relay customer issues and feature requests.- Establish and uphold best practices and documentation for implementation.

This position is based in San Francisco, and all team members are expected to work in the office five days a week, fostering collaboration and teamwork.As an integral part of our team and one of the first Account Executives (AE) at Campfire, you will be pivotal in propelling our growth trajectory. You will work closely with the Founder and CEO to swiftly adapt to your role. Your responsibilities will encompass managing the entire sales cycle—from identifying potential clients to successfully closing deals—while effectively utilizing automation and lead-generation tools to enhance our outreach strategies. Campfire is a fast-paced, high-growth company seeking innovative thinkers who are eager to contribute and grow alongside us. The ideal candidate will bring fresh ideas and a results-oriented mindset that exceeds standard expectations.Key ResponsibilitiesLead Generation & ProspectingDevelop and maintain targeted lead lists, ensuring they align with our Ideal Customer Profile (ICP).Collaborate with a Sales Development Representative (SDR) on our Go-To-Market (GTM) team to enhance your pipeline.Leverage automation tools to discover, segment, and engage potential customers.Conduct research and qualify leads within the software industry to establish a solid sales pipeline.Outreach & Relationship BuildingImplement multi-channel outreach strategies, including tailored emails, phone calls, and LinkedIn interactions.Identify key decision-makers and influencers within target organizations.Cultivate leads and forge relationships that promote trust and long-term collaborations.Manage the complete sales cycle for selected accounts, from initial discovery to contract negotiations.Collaborate with marketing and product teams to customize messaging and value propositions for prospects.Deliver product demonstrations to potential clients, effectively communicating the value of Agent+.Metrics & ReportingMonitor, measure, and report on essential sales metrics, such as lead-to-meeting and meeting-to-close conversion rates.Continuously refine workflows and outreach strategies based on performance analytics.Optimize the utilization of CRM software (HubSpot).

Join Campfire, a rapidly expanding startup, as a Sales Development Representative. We are seeking a motivated individual who possesses 1-2 years of experience in a sales development role. This position is perfect for someone who thrives in a dynamic and evolving environment and is eager to progress toward an Account Executive role.As the initial point of contact for prospective clients, you will manage inbound leads and spearhead outreach to create a robust pipeline through targeted outbound strategies. Collaborating closely with finance and operations leaders, you will demonstrate how Campfire can revolutionize their workflows.

About CompleteAt Complete, we believe that compensation should be a transparent and well-understood aspect of every organization. Our mission is to demystify compensation, ensuring that it is not just a hidden figure in spreadsheets but a clear, trusted system that everyone can engage with.We empower teams to build scalable compensation infrastructures that foster fairness and consistency, driven by real market data and insightful analytics. This approach aligns leadership, managers, recruiters, and employees, transforming compensation into a source of confidence rather than conflict.Complete manages the entire compensation lifecycle, from interactive offers to job leveling and total rewards statements, creating a seamless experience that helps organizations attract and retain top talent without confusion.Why Choose Complete?If you are curious about compensation decisions, fair pay, and executive thought processes behind these choices, you'll find a home here.We foster a high-autonomy environment where your contributions have a significant impact, and your insights shape our products daily. Here, your ideas are valued, and we encourage you to take ownership of challenges and develop innovative solutions.We prioritize collaboration with thoughtful, driven individuals who aim to make a difference while enjoying their work. We leverage AI-powered workflows to rethink compensation, taking our responsibilities seriously while also having fun.Complete is supported by Accel and Y Combinator, with esteemed technology leaders and operators such as Will Larson (CTO of Carta), Eric Sagar (COO of Plaid), and Mathilde Collin (CEO of Front) as our advisors.Who We Are? We are dedicated builders, focused on our customers. We engage deeply with our clients, listening to their feedback and using it to enhance our product. Our product discussions are rooted in real-world applications. We prioritize building the right solutions over speed, evident in our hiring practices, product reviews, and team contributions. Everyone's voice matters, and we hold each other accountable for continuous improvement. Our small, focused team maintains high standards for craftsmanship and collaboration, ensuring that we deliver the best results together.

Important Notice: This position requires in-office presence in San Francisco at our headquarters, collaborating with the entire team five days a week. We are not considering remote candidates.About CampfireAt Campfire, we are dedicated to transforming the accounting software industry, challenging established players like Netsuite to create modern solutions tailored for startups and mid-sized tech companies. Proud graduates of Y Combinator's Summer 2023 cohort, we are backed by leading investors such as Foundation Capital and are experiencing rapid growth in our customer base. Your RoleAs an AI Engineer at Campfire, you will be instrumental in designing and deploying AI-enhanced solutions that elevate our accounting platform. Your work will encompass automating financial workflows and developing intelligent features that deliver real-time insights, placing you at the forefront of making accounting smarter, quicker, and more intuitive for our users. We Are Looking ForExpertise Required:A robust background in machine learning, deep learning, and natural language processing (NLP).Demonstrated experience with frameworks such as PyTorch or TensorFlow, along with proficiency in Python.Hands-on experience with deploying machine learning models in production settings.Familiarity with Large Language Models (LLMs) (e.g., OpenAI, Hugging Face) and their fine-tuning for practical applications.Ability to Thrive in Agile Environments:You are adaptable and thrive in a fast-paced setting, eager to experiment, iterate, and deliver results swiftly.Autonomous Work Ethic:You take full ownership of projects, from initial model prototyping to deployment and ongoing monitoring. Ideal CandidateYou are not merely seeking employment; you are looking for a meaningful challenge.You are passionate about leveraging AI to tackle genuine business challenges.You aspire to create practical, customer-centric AI applications rather than focusing solely on research.You are enthusiastic about cross-functional collaboration with teams across engineering, product, and design within a dynamic startup. Join UsThink you are the right fit? We are eager to connect with you! Please reach out and share your experience.

Join Campfire as a Full Stack Engineer and play a pivotal role in transforming the accounting software industry. Based at our San Francisco headquarters, this in-office position invites you to collaborate closely with our talented team five days a week. About CampfireAt Campfire, we are driven by our mission to revolutionize accounting software, offering innovative solutions to startups and mid-sized tech companies. As proud graduates of Y Combinator's Summer 2023 cohort, we have secured support from esteemed investors like Foundation Capital and are witnessing rapid growth in our customer base.Your Role As a key member of our engineering team, you will be instrumental in designing and building our mission-critical software that enhances customer experiences. What We’re Looking ForWe seek an individual who: Possesses a strong foundation in Python, NextJS/React, and Tailwind.Thrives in a fast-paced, agile environment with minimal structure.Values autonomy, is self-motivated, and can effectively lead projects to completion. Ideal CandidateYou're driven not just by the prospect of a job, but by the desire to tackle challenges head-on. You're passionate about developing user-centric solutions and eager to collaborate, learn, and grow within a dynamic startup culture. How to ConnectIf you believe you’re the right fit, we want to hear from you! Share your journey with us and let’s discuss how you can contribute to igniting change at Campfire.‍ BenefitsWe offer exceptional benefits including 100% premium coverage for employees and 80% for dependents, along with comprehensive healthcare and dental options.

Join leverdemo-8 as a Customer Success Lead, where you will play a pivotal role in enhancing client satisfaction and ensuring the success of our innovative hiring solutions.Lever, established a decade ago, addresses the crucial challenge of recruiting and hiring top-tier talent. Our cutting-edge hiring software is trusted by industry leaders such as Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify to expand their teams. As pioneers in the talent acquisition landscape, we take pride in our achievements and are honored to be recognized as the #1 workplace in San Francisco and among the top workplaces in the United States. Our team, affectionately known as 'Leveroos,' is our greatest asset, and we are committed to nurturing our people-first culture.In this role, you will be integral to the design and development of brake systems and brake control systems, contributing to our mission of delivering exceptional customer experiences.

Join our dynamic team as a Customer Success Lead where your expertise will help shape the future of our innovative hiring software. At Lever, we tackle the crucial challenge of attracting and retaining top talent for renowned companies such as Netflix, Shopify, and Spotify. We pride ourselves on fostering a people-first culture and are recognized as one of the best workplaces in San Francisco.In this role, you will lead a team of dedicated professionals, driving customer success initiatives while developing strategies that enhance our client relationships and ensure their satisfaction with our products. Your leadership will be pivotal in guiding your team to achieve excellence in customer support and engagement.

Are you ready to embark on an exciting journey with us? If you don’t see a role that excites you, reach out to recruiting@meetcampfire.com with your resume and a proposal for your ideal position.About CampfireCampfire is revolutionizing the finance and accounting landscape with our AI-first ERP solution. Unlike traditional ERPs, we provide a fully integrated platform that includes a general ledger, revenue automation, close management, and much more, all designed to empower finance teams. With Campfire, you gain access to intuitive software that streamlines processes, reveals deeper financial insights, and grows with your business.Your Opportunity The Role:Are you a trailblazer looking for a unique opportunity? We are on the lookout for outstanding individuals who are eager to join our rapidly expanding team. Share your vision and demonstrate how you can add value to Campfire, and we’ll craft a position tailored just for you. Who We’re Looking For:You are not just seeking a job; you are ready to embrace a challenge.You have a passion for developing user-centric solutions that make an impact.You thrive in collaborative environments and are excited to learn and grow within a dynamic startup culture.You possess a strong foundation in finance, accounting, or the ERP domain. Let’s Connect:If you believe you are the right fit, we can’t wait to hear from you! Reach out, share your story, and let’s explore how you can drive innovation at Campfire.‍ Benefits:We offer top-tier benefits, including 100% premium coverage for employees and 80% for dependents, comprehensive healthcare and dental options, a 401(k) plan, and in-office lunches twice a week.

Join our innovative team as a Customer Success Team Lead, where you will have the opportunity to drive customer satisfaction and success in a dynamic environment. Your leadership will help us scale our customer success initiatives as we continue to redefine the talent acquisition landscape.At Lever, we are dedicated to revolutionizing recruitment by providing top-tier hiring software utilized by industry leaders like Netflix, Shopify, and Spotify. As we celebrate a decade of excellence, we are recognized as a top workplace in San Francisco and the United States. Our culture is built on the foundation of our 'Leveroos'—the talented individuals who make up our company. If you're passionate about customer success and want to be part of a people-first organization, we want to hear from you!

Location: San Francisco (In office 5 days a week)At Campfire, we are redefining enterprise finance with our innovative accounting platform that combines the robust capabilities of NetSuite with the intuitive simplicity of QuickBooks. Our advanced general ledger streamlines revenue reporting, prepayments, and multi-entity consolidation. With the introduction of our cutting-edge AI feature, Ember AI, finance teams can effortlessly generate flux analysis, monthly reports, and much more.Join our dynamic, high-impact team that values creativity, speed, and excellence. We encourage experimentation, provide growth opportunities, and empower you to significantly influence how businesses perceive and manage their financial information.About the RoleCampfire is on the lookout for a Social Media Lead to spearhead and expand our trust-based growth initiatives across various social platforms. You will play a crucial role in transforming executive narratives, strategic partnerships, and community engagement into tangible inbound and referral-driven MQLs.This position is ideal for a versatile creator who excels both on camera and in strategic planning—someone who comprehends the intricacies of social growth and can mobilize a team into an effective content distribution engine.What You'll DoLead our social media strategy and execution on key platforms:LinkedIn (primary focus: brand and executive accounts)YouTube (secondary: develop from scratch)Instagram and X (tertiary support)Drive significant growth:Amplify our brand presence on LinkedIn by tenfold, prioritizing video contentEnhance executive-led LinkedIn accounts, extending beyond our founder's profileDevelop and manage our YouTube channel strategy and content pipelineTransform our team into a content distribution powerhouse, enabling multiple voices to elevate our messageConvert storytelling into pipeline:Utilize community programs to enhance credibility, generate referrals, and build a strong pipelineCollaborate with partnerships and product marketing to craft high-converting contentAnalyze data and insights to refine content formats, messaging, and distribution for optimal impact

Join Our Team as a Customer Success Manager/Lead!At Foundation, we're on a mission to revolutionize the homebuilding industry and enhance the experience of buying, selling, and owning homes. We are looking for a dedicated Customer Success Manager to join our dynamic team and drive our core business forward.About UsWith $6.8M in funding from top-tier venture capitalists, including Y Combinator, Foundation is comprised of a talented team formerly from Opendoor, focused on transforming residential real estate. Our flagship product is a cutting-edge customer experience platform tailored for homebuilders — envision it as the 'Shopify for Homebuilders'. We partner with large-scale homebuilders to provide a modern digital experience that significantly boosts customer satisfaction and team productivity. Within just two years, we have achieved remarkable growth and established a strong product-market fit.The RoleAs a Customer Success Manager, you will play a pivotal role in fostering and expanding relationships with our diverse portfolio of clients. You will be the primary contact for our customers post-onboarding, ensuring they maximize their use of our platform and derive long-term value. This position requires a proactive approach in managing multiple accounts, identifying risks and opportunities, and collaborating closely with our Product, Engineering, and Operations teams.This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys tackling challenges, and seeks a meaningful role within a scaling startup. You will have the autonomy to influence our customer engagement strategies and drive significant impact.

About Lumafield:Founded in 2019, Lumafield is on a mission to transform the landscape of manufacturing. Our team of seasoned engineers brings extensive expertise across the product development cycle, addressing the frustrations associated with the high costs and complexities of modern manufacturing. We aim to enhance this process.Engineers make crucial, multi-million dollar decisions daily, and require tools that provide unparalleled insight into their products. Lumafield offers exceptional visibility and AI-driven tools that not only pinpoint issues but also generate valuable quantitative data, poised to revolutionize the creation, manufacturing, and utilization of complex products across various sectors. Our journey started with industrial CT scanning, an underutilized yet invaluable tool that facilitates rapid, non-destructive inspection of essential components.We have reengineered the entire system, from X-ray capture and computer vision analysis to web-based collaboration and overall business model, making cutting-edge manufacturing technology accessible to all industries. Our company, much like our platform, is designed for continuous improvement. We are committed to fostering greater intelligence, autonomy, and speed, striving for operational excellence and insightful analytics. And we will continue to evolve.About the Role: As a Customer Success Manager (CSM) at Lumafield, you will be integral in partnering with our customers, advocating for their needs within our organization, and managing accounts to drive business outcomes and revenue growth.You will oversee the customer lifecycle, from post-sale onboarding to renewals and expansions, acting as a trusted advisor for stakeholders, fostering advocacy within accounts, and ensuring customers derive significant value from our products.Operating at the intersection of advanced industrial technology and customer strategy, you will lead business reviews, develop and implement mutual success plans, and enhance net revenue retention through strategic account growth.This role requires not only technical expertise in engineering analysis but also the business acumen to translate technical achievements into tangible business value, facilitating discussions with executive stakeholders within customer organizations.

AfterQuery creates training data and evaluation frameworks for leading AI labs, partnering closely with top research teams to deliver high-signal datasets and advanced model evaluations. As a post-Series A startup based in San Francisco, the company offers each team member the chance to shape both its direction and the broader future of AI development. Role overview The Customer Success Lead focuses on building and expanding relationships with AfterQuery’s AI lab and enterprise clients. This position works with the Strategic Projects team to ensure customers gain maximum value from data and evaluation products. The role includes identifying opportunities for account growth, encouraging satisfied customers to become advocates, and helping to define the company’s customer success strategy. Close collaboration with the founding team and executive leadership is a key part of the job, with an emphasis on developing long-term partnerships. What you will do Strengthen relationships with existing clients in AI labs and enterprise organizations. Lead regular business reviews and strategic discussions with client stakeholders. Identify and drive expansion within accounts, such as new use cases or product lines. Partner with operations and engineering teams to address customer needs and act on feedback. Create and implement customer success playbooks, onboarding, and account growth strategies. Track customer health metrics, usage, and satisfaction to resolve issues proactively. Organize customer advisory boards, user groups, and feedback sessions to support product development. Requirements 3-5 years of experience in Customer Success, Account Management, or Customer Engagement, ideally within DaaS, AI, or B2B SaaS. Technical knowledge to discuss AI and machine learning topics such as model training, evaluation, and data quality with technical teams. Demonstrated success in driving account growth and expansion, measured by net dollar retention, usage growth, or contract renewals. Location San Francisco

The RoleJoin Otter.ai as a Customer Success Manager and play a pivotal role in enhancing our Customer Success team. Reporting to the Senior Manager of Customer Success, you will be instrumental in crafting and executing strategies aimed at customer adoption, retention, and growth, all while consistently surpassing performance targets. Your combination of strategic foresight and tactical expertise will be key in driving customer satisfaction and success.Your ContributionEngage proactively with customers, facilitating technical onboardings, training sessions, demonstrations, webinars, customized success plans, and Quarterly Business Reviews (QBRs).Assist in the development and improvement of internal tools, processes, documentation, playbooks, and materials to optimize customer success operations.Serve as a technical advisor to customers, providing both proactive and reactive support to address any technical challenges that arise.Collaborate closely with Product, Engineering, and Support teams to resolve customer issues promptly and effectively.Share critical insights with Sales, Growth, and Product teams, based on customer interactions, to promote ongoing improvement throughout the organization.Guide customers in adopting new products, empowering them to achieve long-term success and maximize the benefits of Otter.ai.

Join Ambrook as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes. You will be the primary point of contact for our customers, guiding them through our innovative financial solutions. Your expertise will help foster long-lasting relationships and drive customer satisfaction.