Customer Success Lead at Complete | San Francisco

About CompleteAt Complete, we believe that compensation should be a transparent and well-understood aspect of every organization. Our mission is to demystify compensation, ensuring that it is not just a hidden figure in spreadsheets but a clear, trusted system that everyone can engage with.We empower teams to build scalable compensation infrastructures that …

Complete is dedicated to transforming compensation into a strategic advantage for the most impactful companies worldwide. We are revolutionizing compensation workflows by moving away from outdated spreadsheets and into the modern era — with innovative solutions for leveling, compensation cycle planning, comprehensive total rewards statements for employees, and interactive candidate offers [sample], among other advancements!Why Choose Complete?We understand that compensation is a pivotal factor in a company’s success and represents a significant expenditure. Unfortunately, many enterprises lack the necessary expertise to formulate and implement a robust compensation strategy, often leading to costly operational inefficiencies.At Complete, we believe that organizations with innovative compensation strategies will thrive now and in the future. Our clientele ranges from dynamic startups such as Render, Linear, and Cortex, to industry-leading corporations like Roblox.Complete has received backing from Accel and Y Combinator, and we are fortunate to have technology leaders and operators like Will Larson (CTO of Carta), Eric Sagar (COO of Plaid), and Mathilde Collin (CEO of Front) as our advisors and supporters.Who Are We? We are passionate product creators who prioritize quality and believe that software developed in the 21st century should be intuitive and user-friendly. Our culture is characterized by low egos and rapid execution. Companies don’t need to expand their teams to demonstrate product-market fit; they need a clear focus. Our compact team of 10 possesses exceptional product and business insights, enabling us to compete effectively and consistently surpass our competitors.⭐ Our customers include renowned startups like Linear and Render, as well as public companies such as Roblox, and we are continually expanding our impressive client roster. We collaborate in person at our San Francisco office 4-5 days a week, believing that gathering top talent in one location fosters the quickest path to success as a startup.What Do We Value?Complete is at an exciting turning point, and we are seeking a Product Design Lead to help propel our growth towards achieving $XXM+ in ARR. You will thrive here if you are someone who embraces urgency and acts with autonomy. We are builders committed to delivering outstanding customer outcomes and challenging conventional methods. At Complete, you can expect to focus on three primary areas:Ownership: We need individuals who take initiative and are ready to lead projects from conception to execution.

Complete is dedicated to transforming compensation into a strategic advantage for the world's most impactful organizations. We are modernizing compensation processes by moving away from traditional spreadsheets and embracing innovative solutions for leveling, compensation cycle planning, total rewards statements, and dynamic candidate offers, among other features!Why Choose Complete?We recognize that compensation plays a crucial role in a company's success and represents one of their largest expenditures. Unfortunately, many enterprises lack the know-how to implement a robust compensation strategy, which can lead to significant financial and operational inefficiencies. We believe that organizations with innovative compensation strategies are the ones thriving in today's market.Complete is proudly supported by Accel and Y Combinator. We have the privilege of being advised by industry leaders such as Will Larson (CTO of Carta), Eric Sagar (COO of Plaid), and Mathilde Collin (CEO of Front).About Us We are product-focused builders who prioritize quality, believing software in the 21st century should be intuitive and require minimal training. Our culture is characterized by low ego and rapid execution. We understand that success doesn't come from large teams, but rather from a focused approach. As a tight-knit team of fewer than 10 members, we combine exceptional product and business insights, enabling us to effectively compete and win against larger competitors. This is your opportunity to join us at the ground level!⭐ Our clientele ranges from startups like Linear and Brex to publicly traded companies such as Roblox, and we continually add remarkable brands to our roster. We work collaboratively in our San Francisco office, located near Embarcadero BART, 4-5 days a week. We believe that bringing talented individuals together in person accelerates our success as a startup.What We Are SeekingAt this pivotal moment in our growth, Complete is looking for experienced Senior or Staff Engineers to help us scale towards our ambitious revenue goals. If you thrive in a fast-paced environment and possess a strong sense of ownership, you may be a perfect fit. Our team is passionate about delivering exceptional customer experiences and eager to challenge industry norms. At Complete, you will focus on:Ownership: We value experienced professionals who take initiative and lead projects with confidence.Collaboration: Work closely with cross-functional teams to ideate and implement innovative solutions that drive results.Continuous Improvement: Stay ahead of technological advancements to enhance our product offerings and optimize user experiences.

1 About CompleteComplete empowers candidates, employees, and teams to demystify compensation. We have revolutionized the offer letter process by replacing monotonous PDFs with engaging experiences, along with providing internal reward tools and comprehensive compensation planning platforms. Our clientele includes a diverse range of companies, from dynamic growth-stage firms like Convex and TrueNorth to established enterprises such as Vercel and DataStax. We have analyzed over 5,000 salaries and employee records to assist our clients in retaining top talent and ensuring accountability to best practices.We are in search of innovative, thoughtful, and passionate team members to join us on our mission to enhance compensation transparency.

Are you eager to be a part of our dynamic team but can't find the ideal position that matches your skills? We invite you to become a member of the Complete Talent Community! By joining, you'll stay informed about our latest job openings and be among the first to know when a suitable role becomes available.Simply share a little about yourself and the types of roles you're interested in, and we'll keep you updated!

Join leverdemo-8 as a Customer Success Lead, where you will play a pivotal role in enhancing client satisfaction and ensuring the success of our innovative hiring solutions.Lever, established a decade ago, addresses the crucial challenge of recruiting and hiring top-tier talent. Our cutting-edge hiring software is trusted by industry leaders such as Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify to expand their teams. As pioneers in the talent acquisition landscape, we take pride in our achievements and are honored to be recognized as the #1 workplace in San Francisco and among the top workplaces in the United States. Our team, affectionately known as 'Leveroos,' is our greatest asset, and we are committed to nurturing our people-first culture.In this role, you will be integral to the design and development of brake systems and brake control systems, contributing to our mission of delivering exceptional customer experiences.

Join our dynamic team as a Customer Success Lead where your expertise will help shape the future of our innovative hiring software. At Lever, we tackle the crucial challenge of attracting and retaining top talent for renowned companies such as Netflix, Shopify, and Spotify. We pride ourselves on fostering a people-first culture and are recognized as one of the best workplaces in San Francisco.In this role, you will lead a team of dedicated professionals, driving customer success initiatives while developing strategies that enhance our client relationships and ensure their satisfaction with our products. Your leadership will be pivotal in guiding your team to achieve excellence in customer support and engagement.

Join our innovative team as a Customer Success Team Lead, where you will have the opportunity to drive customer satisfaction and success in a dynamic environment. Your leadership will help us scale our customer success initiatives as we continue to redefine the talent acquisition landscape.At Lever, we are dedicated to revolutionizing recruitment by providing top-tier hiring software utilized by industry leaders like Netflix, Shopify, and Spotify. As we celebrate a decade of excellence, we are recognized as a top workplace in San Francisco and the United States. Our culture is built on the foundation of our 'Leveroos'—the talented individuals who make up our company. If you're passionate about customer success and want to be part of a people-first organization, we want to hear from you!

About the RoleJoin Campfire as a Customer Success Lead, where you will play a pivotal role in ensuring the strategic success of our most complex and high-impact clients. In this dynamic position, you will not only manage key accounts but also mentor and guide a team of Customer Success Managers as we shape our Customer Success strategy.You will act as a vital link between our customers, Product, and Engineering teams, ensuring that our clients derive significant value from Campfire, maintain a strong engagement with the platform, and broaden their utilization of our offerings.Key ResponsibilitiesLeadership & Team DevelopmentMentor, coach, and empower Customer Success Managers to achieve outstanding customer outcomes.Establish standards, best practices, and playbooks for onboarding processes, ongoing success metrics, quarterly business reviews, and renewals.Collaborate with leadership to develop team strategies, capacity planning, and customer segmentation models.Analyze account health, renewal forecasts, and risk management with the team.Customer Ownership & RetentionCultivate strong executive relationships with CFOs, Controllers, and Finance leaders.Drive adoption, engagement, retention, and overall success across designated accounts.Facilitate quarterly business reviews, success planning, and renewal strategies for high-value clients.Proactively identify and address churn risks.Growth & ExpansionSpot and pursue expansion opportunities including new modules, seats, geographical areas, entities, and use cases.Collaborate with Sales to identify and close upsell and cross-sell opportunities.Influence account strategies to maximize customer lifetime value.Product Adoption & EnablementEnsure clients are consistently optimizing their workflows using Campfire.Lead enablement sessions, best-practice reviews, and executive presentations.Implement major product updates and encourage adoption of new features.Cross-Functional LeadershipFoster collaboration across various departments to ensure seamless communication and alignment in achieving customer success.

Join Our Team as a Customer Success Manager/Lead!At Foundation, we're on a mission to revolutionize the homebuilding industry and enhance the experience of buying, selling, and owning homes. We are looking for a dedicated Customer Success Manager to join our dynamic team and drive our core business forward.About UsWith $6.8M in funding from top-tier venture capitalists, including Y Combinator, Foundation is comprised of a talented team formerly from Opendoor, focused on transforming residential real estate. Our flagship product is a cutting-edge customer experience platform tailored for homebuilders — envision it as the 'Shopify for Homebuilders'. We partner with large-scale homebuilders to provide a modern digital experience that significantly boosts customer satisfaction and team productivity. Within just two years, we have achieved remarkable growth and established a strong product-market fit.The RoleAs a Customer Success Manager, you will play a pivotal role in fostering and expanding relationships with our diverse portfolio of clients. You will be the primary contact for our customers post-onboarding, ensuring they maximize their use of our platform and derive long-term value. This position requires a proactive approach in managing multiple accounts, identifying risks and opportunities, and collaborating closely with our Product, Engineering, and Operations teams.This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys tackling challenges, and seeks a meaningful role within a scaling startup. You will have the autonomy to influence our customer engagement strategies and drive significant impact.

About Lumafield:Founded in 2019, Lumafield is on a mission to transform the landscape of manufacturing. Our team of seasoned engineers brings extensive expertise across the product development cycle, addressing the frustrations associated with the high costs and complexities of modern manufacturing. We aim to enhance this process.Engineers make crucial, multi-million dollar decisions daily, and require tools that provide unparalleled insight into their products. Lumafield offers exceptional visibility and AI-driven tools that not only pinpoint issues but also generate valuable quantitative data, poised to revolutionize the creation, manufacturing, and utilization of complex products across various sectors. Our journey started with industrial CT scanning, an underutilized yet invaluable tool that facilitates rapid, non-destructive inspection of essential components.We have reengineered the entire system, from X-ray capture and computer vision analysis to web-based collaboration and overall business model, making cutting-edge manufacturing technology accessible to all industries. Our company, much like our platform, is designed for continuous improvement. We are committed to fostering greater intelligence, autonomy, and speed, striving for operational excellence and insightful analytics. And we will continue to evolve.About the Role: As a Customer Success Manager (CSM) at Lumafield, you will be integral in partnering with our customers, advocating for their needs within our organization, and managing accounts to drive business outcomes and revenue growth.You will oversee the customer lifecycle, from post-sale onboarding to renewals and expansions, acting as a trusted advisor for stakeholders, fostering advocacy within accounts, and ensuring customers derive significant value from our products.Operating at the intersection of advanced industrial technology and customer strategy, you will lead business reviews, develop and implement mutual success plans, and enhance net revenue retention through strategic account growth.This role requires not only technical expertise in engineering analysis but also the business acumen to translate technical achievements into tangible business value, facilitating discussions with executive stakeholders within customer organizations.

AfterQuery creates training data and evaluation frameworks for leading AI labs, partnering closely with top research teams to deliver high-signal datasets and advanced model evaluations. As a post-Series A startup based in San Francisco, the company offers each team member the chance to shape both its direction and the broader future of AI development. Role overview The Customer Success Lead focuses on building and expanding relationships with AfterQuery’s AI lab and enterprise clients. This position works with the Strategic Projects team to ensure customers gain maximum value from data and evaluation products. The role includes identifying opportunities for account growth, encouraging satisfied customers to become advocates, and helping to define the company’s customer success strategy. Close collaboration with the founding team and executive leadership is a key part of the job, with an emphasis on developing long-term partnerships. What you will do Strengthen relationships with existing clients in AI labs and enterprise organizations. Lead regular business reviews and strategic discussions with client stakeholders. Identify and drive expansion within accounts, such as new use cases or product lines. Partner with operations and engineering teams to address customer needs and act on feedback. Create and implement customer success playbooks, onboarding, and account growth strategies. Track customer health metrics, usage, and satisfaction to resolve issues proactively. Organize customer advisory boards, user groups, and feedback sessions to support product development. Requirements 3-5 years of experience in Customer Success, Account Management, or Customer Engagement, ideally within DaaS, AI, or B2B SaaS. Technical knowledge to discuss AI and machine learning topics such as model training, evaluation, and data quality with technical teams. Demonstrated success in driving account growth and expansion, measured by net dollar retention, usage growth, or contract renewals. Location San Francisco

The RoleJoin Otter.ai as a Customer Success Manager and play a pivotal role in enhancing our Customer Success team. Reporting to the Senior Manager of Customer Success, you will be instrumental in crafting and executing strategies aimed at customer adoption, retention, and growth, all while consistently surpassing performance targets. Your combination of strategic foresight and tactical expertise will be key in driving customer satisfaction and success.Your ContributionEngage proactively with customers, facilitating technical onboardings, training sessions, demonstrations, webinars, customized success plans, and Quarterly Business Reviews (QBRs).Assist in the development and improvement of internal tools, processes, documentation, playbooks, and materials to optimize customer success operations.Serve as a technical advisor to customers, providing both proactive and reactive support to address any technical challenges that arise.Collaborate closely with Product, Engineering, and Support teams to resolve customer issues promptly and effectively.Share critical insights with Sales, Growth, and Product teams, based on customer interactions, to promote ongoing improvement throughout the organization.Guide customers in adopting new products, empowering them to achieve long-term success and maximize the benefits of Otter.ai.

Join Ambrook as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes. You will be the primary point of contact for our customers, guiding them through our innovative financial solutions. Your expertise will help foster long-lasting relationships and drive customer satisfaction.

About UsAt Reducto, we empower AI teams to seamlessly process real-world enterprise data with unparalleled precision. We specialize in transforming unstructured documents, such as PDFs and spreadsheets, into structured data that can be utilized effectively across various applications.Our innovative vision models mimic human reading capabilities, allowing businesses to automate processes, enhance product development, and train sophisticated AI models using their data. In just one year, we have scaled from zero to mid-7 figure ARR and now partner with a diverse range of clients, from top AI teams like Harvey and Vanta to prestigious enterprises including FAANG and elite trading firms.With over $100M raised from industry-leading investors such as a16z, Benchmark, and First Round Capital, Reducto is on a trajectory of rapid growth and innovation.The OpportunityAs our inaugural Customer Success Manager, you will have the unique opportunity to shape and establish our customer success function. You will manage a portfolio of high-value clients, focusing on improving logo retention and net revenue retention (NRR). Collaborating closely with technical teams using our platform, you’ll ensure they maximize the value derived from Reducto’s services, addressing complex document processing challenges efficiently.We would love to meet you if the following resonates:Strategic and Technical Mindset: You possess the ability to engage deeply with technical teams to comprehend their document processing requirements while keeping a strategic perspective on their overarching business goals. Comfortable in discussions about both technical details and business outcomes.Process-Driven Approach: You excel at designing scalable processes and are adept at laying the groundwork for a world-class customer success organization.Data-Driven Decision Maker: Proficient in tracking and analyzing customer health metrics, usage statistics, and business outcomes, you let data guide your decisions and clearly demonstrate ROI to customers.Exceptional Communication Skills: Your ability to engage with both technical practitioners and executive stakeholders is notable. You are skilled in documentation, customer training, and conducting strategic business reviews.Proactive and Independent: You actively monitor customer health, identifying opportunities to enhance value without waiting for issues to arise. Comfortable working autonomously while establishing scalable processes.

Your Role:Act as the customer advocate within our team, collaborating with internal stakeholders to identify services and processes that lead to outstanding product utilization, customer satisfaction, and loyal advocates.Develop metrics to assess customer relationships, shaping strategies that yield actionable insights such as loyalty and return on investment (ROI).Facilitate the creation of customer references and case studies.Oversee customer onboarding, training, and product adoption.Guide clients on leveraging our tools to achieve their business goals.Promote the use of Augment products from inception, identifying customization needs and further implementation opportunities.Guarantee the renewal of all customer contracts.

As a Customer Success Manager at Campfire, you will take charge of a diverse portfolio of customers, focusing on enhancing their experience, ensuring retention, and fostering long-term success. You will serve as the key liaison to finance and accounting teams, empowering them to extract measurable value from Campfire while confidently managing their core financial operations on our platform.Collaboration is key in this role, as you will work closely with Implementation, Product, Support, and Sales teams to deliver an exceptional customer experience and pinpoint opportunities for expansion and growth.Key ResponsibilitiesCustomer Ownership & SuccessOversee post-implementation success for your assigned customers.Cultivate robust relationships with Controllers, Accounting Managers, and Finance leaders.Drive customer adoption, engagement, and realization of value across accounts.Proactively monitor account health and identify potential churn risks.Lead Quarterly Business Reviews (QBRs), success planning, and regular check-ins.Retention & GrowthManage renewals for your designated book of business.Spot and support expansion opportunities (additional seats, modules, entities, geographical areas, and use cases).Collaborate with the Sales team to scope and finalize upsell and cross-sell opportunities.Maintain precise renewal forecasts and risk pipelines.Product Adoption & EnablementFacilitate customer enablement sessions and workflow optimization reviews.Assist in the rollout of new product features and modules.Ensure customers adhere to best practices and maximize their value from Campfire.Cross-Functional CollaborationWork closely with Implementation to ensure seamless handoffs and successful go-lives.Collaborate with Support and Product teams to resolve issues and escalate customer feedback effectively.Act as the voice of the customer internally to enhance processes throughout the customer lifecycle.

About Sprinter HealthSprinter Health is on a mission to revolutionize healthcare access by transforming the patient experience, delivering care directly to homes and leveraging technology for scalability.We are developing a robust technology and clinical service infrastructure to facilitate preventive, connected healthcare for everyone across the United States. Our hybrid care model, which combines in-home and virtual services, is supported by data-driven products available in over 15 states, reaching more than 60% of the US population through leading health plans and systems. With over 1 million patients served and a remarkable Net Promoter Score (NPS) of 92, we are rapidly expanding our impact. Our talented team of technologists, clinicians, and operational experts is backed by esteemed investors including a16z, General Catalyst, GV, and Accel, who have previously supported innovative companies such as Devoted Health, Livongo, and Airbnb.About the RoleAs the Director of Customer Success, you will play a pivotal role in ensuring the successful implementation, ongoing satisfaction, retention, and growth of our customer portfolio at Sprinter Health. You'll collaborate with various teams to uphold best practices, policies, and customer-centric initiatives while acting as an internal advocate to facilitate processes that drive sustained customer success.What You'll DoFoster customer relationships that establish trust and credibility as a strategic partner.Work cross-functionally to guide customers through their journey with Sprinter Health, ensuring high satisfaction, adoption, and partnership success.Collaborate with customers to create a multi-year strategic growth plan with ambitious targets.Build relationships at all organizational levels within customer accounts to facilitate effective communication and remove obstacles to growth.Act as the Voice of the Customer by relaying feedback to the product team to inform product development.Drive annual revenue objectives and oversee the renewal of customer contracts.Identify potential customer risks proactively and collaborate cross-functionally to implement solutions and improvement plans.

Join Cambio as a Customer Success Lead, where you will play a crucial role in ensuring our clients achieve their desired outcomes through our innovative solutions. You will be responsible for fostering strong relationships with customers, understanding their needs, and working closely with internal teams to enhance their experience. This position is perfect for someone who is passionate about customer satisfaction and has a knack for problem-solving.

We are seeking a dynamic Customer Success Manager to join our innovative team at leverdemo-8. As a key player in our Customer Success department, you will be instrumental in ensuring our clients achieve their desired outcomes using our cutting-edge hiring software. This role involves fostering strong relationships with customers, understanding their needs, and delivering tailored solutions that enhance their experience with our platform.Lever, founded a decade ago, is at the forefront of transforming the recruitment landscape. Our software is trusted by industry leaders such as Netflix, Yelp, and Shopify to attract and retain top talent. We take immense pride in our people-centric culture, recognized as the #1 workplace in San Francisco, and among the best in the U.S. Join us as we continue to innovate and expand our team.