Customer Success Manager at Crusoe | San Francisco, CA

At Crusoe, our mission is to expedite the availability of energy and intelligence. We are designing an engine that empowers a future where individuals can innovate boldly with AI—without compromising on scale, speed, or sustainability.Join us in the AI revolution through sustainable technology at Crusoe. You will spearhead significant innovation, create a re…

At Crusoe, we are on a mission to revolutionize the energy and intelligence landscape. Our innovative solutions are designed to empower individuals to harness the full potential of AI, all while prioritizing sustainability and scalability.Join us in shaping the future of AI-driven technology. As a Customer Success Manager, you will play a crucial role in driving innovation and delivering impactful solutions that enhance our clients' experience.About the Role:We are looking for a passionate and experienced Customer Success Manager who possesses a robust understanding of cloud computing, AI, and machine learning (ML). This key role is essential in helping our clients unlock the full value of our offerings, navigating technical complexities, and equipping them with the necessary tools to meet their business and sustainability objectives. This is a full-time position.What You'll Be Working On:Customer Relationship Management: Build and sustain strong relationships with customers, understanding their unique business challenges and technical needs.Technical Guidance and Support: Offer expert technical guidance and support to clients during the implementation and optimization of our cloud-based AI and ML solutions, including Kubernetes.Performance Monitoring and Reporting: Regularly assess and report on client progress, ensuring they meet key performance indicators and achieve optimal return on investment.Industry and Technical Awareness: Continuously update your knowledge on industry trends, technological advancements, and compliance requirements to provide strategic insights to clients.Customer Training: Conduct training sessions and workshops to educate clients on the effective use and advantages of our products and services.Issue Resolution: Proactively address and resolve client issues, ensuring a high level of customer satisfaction and loyalty.What You'll Bring to the Team:Educational Background: A Bachelor's degree in Business, Engineering, or a related field.Professional Experience: Demonstrable experience in customer success, technical account management, or a comparable role within a technology-focused company.Technical Proficiency: Solid understanding of computing platforms, AI, and ML technologies, with the ability to communicate complex concepts effectively.

At Crusoe, we're on a mission to transform the landscape of energy and intelligence. Our goal is to create an ecosystem where individuals can harness the power of AI to their fullest potential, all while prioritizing sustainability and scalability.Join us in pioneering the AI revolution with innovative, sustainable technology. Your contributions will drive significant advancements and shape the future of responsible cloud infrastructure.About the RoleAs an Incident Manager, you will play a pivotal role in ensuring service reliability and maintaining customer confidence. Your efforts will directly influence our success by minimizing downtime and efficiently addressing critical incidents. You will oversee high-visibility incidents and customer escalations, guaranteeing quick and effective responses to intricate technical challenges.In addition to immediate incident resolution, we aim to refine our incident management strategies to enhance customer experiences during crises and implement robust preventive measures thereafter. By utilizing data analytics, you will foster increased resiliency and reliability, ensuring that every incident serves as an opportunity for improvement in both our products and processes.What You’ll Be Working OnCrisis Management & Data-Driven ResiliencyLead incident responses for high-impact situations, ensuring minimal disruption to customer operations. You will be the steady force during crises, managing communications and strategies to uphold customer trust during outages or critical failures.Leverage data analytics to identify incident trends, converting insights into actionable strategies that enhance system resiliency and reliability.Formulate comprehensive incident response strategies. Emphasize prevention by conducting thorough post-incident reviews to address root causes and eliminate recurrences.Technical Execution & Customer SupportDiagnose and resolve complex technical issues related to Infiniband, containerization, and distributed training.Assist customers in implementing and optimizing their HPC infrastructure for maximum performance and efficiency.Create and present training materials, including internal sessions, documentation, and knowledge base articles, to empower customers.

Join Crusoe in our mission to revolutionize the intersection of energy and intelligence. We are building the backbone of a future where creativity powered by AI can flourish without compromising on sustainability, speed, or scalability.Become a key player in the AI transformation with cutting-edge technology at Crusoe. In this role, you will spearhead innovative projects that create real-world impact, collaborating with a dynamic team committed to pioneering responsible cloud infrastructure.About the Role:As a Product Designer at Crusoe, you will play a critical role in the Crusoe Cloud and AI product team. You will take the lead on impactful projects from conception to completion in a fast-paced environment. Your proactive approach will foster collaboration across various functions as you define problems, conduct initial research, map out interactions, and create clear artifacts to facilitate decision-making and execution.What You'll Be Working On:Define and steer strategic product direction and long-term vision, challenging conventional norms with innovative, user-centered insights for AI developers and platform engineers.Own the complete design process, transforming user journeys and technical constraints into simple, elegant, and deployable solutions.Develop sketches, flows, prototypes, and high-fidelity visuals for your features, iterating designs rapidly based on user feedback.Demonstrate a strong capacity for iterative design, providing and receiving constructive critiques to enhance your work.Ensure high-quality implementation through close collaboration with engineering teams.Present design solutions to product managers, engineers, and other stakeholders effectively.What You'll Bring to the Team:Bachelor’s or Master’s degree in Design or Human-Computer Interaction.Proficient in designing and building interfaces that leverage generative AI tools and technologies to optimize design workflows and productivity.3-5 years of experience as a product designer within a cross-functional team.Skilled at prototyping and delivering products to market.Experience in user research and testing methodologies.

At Crusoe, our mission is to expedite the availability of energy and intelligence. We are building the technological backbone that enables ambitious creativity with AI, all while ensuring scalability, speed, and sustainability.Join us in revolutionizing AI through sustainable practices at Crusoe. In this role, you will spearhead impactful innovations, contribute to meaningful advancements, and collaborate with a team that is at the forefront of responsible and transformative cloud infrastructure.About This Role:Crusoe Energy is on the lookout for a seasoned Area Project Controls Manager to lead and oversee multiple large-scale construction initiatives that support our rapidly expanding AI and energy infrastructure platform. This position involves working at both the project execution level and the overall program governance level, ensuring accountability, uniformity, and adherence to best practices in areas such as cost, scheduling, risk management, and reporting.As the Area Project Controls Manager, you will guide a team of cost and project control professionals, collaborate closely with onsite vendors, and act as a trusted advisor to senior leadership and our clients, providing clear, data-driven insights into financial and scheduling performance across designated areas or programs.Your Responsibilities:Provide strategic leadership for multiple concurrent construction projects, ensuring alignment with program objectives, budgets, and timelines.Promote standardization and best practices in cost management, scheduling, change management, risk management, and reporting.Lead and manage a team of cost managers responsible for:Monthly cost reportingCash flow forecastingChange and risk managementReview of pay applicationsClient billing submissionsEvaluate overall cost and schedule health across assigned areas or programs, proactively identifying trends, risks, and opportunities.Deliver clear and actionable financial and scheduling insights to senior leadership and clients.Oversee critical deliverables and performance of onsite vendors providing cost management and scheduling services.Support program-level governance by ensuring accurate, timely, and consistent reporting across all projects.Collaborate cross-functionally with construction, engineering, and other teams to achieve project success.

At Crusoe, we are on a mission to accelerate the availability of energy and intelligence. We are developing cutting-edge technology that empowers individuals to pursue ambitious AI projects without compromising on scale, speed, or sustainability.Join us in leading the AI revolution through sustainable technology at Crusoe. Here, you will spearhead innovative initiatives, effect real change, and collaborate with a team that drives responsible and transformative cloud infrastructure.About the Role:As the Senior Staff Product Manager for Fleet Management, you will define and execute the product strategy for Crusoe’s fleet management solutions, ensuring the dependable and efficient operation of large-scale GPU and CPU infrastructures. You will be responsible for shaping how Crusoe provisions, monitors, maintains, and optimizes thousands of servers dedicated to AI training and inference workloads, converting operational needs into scalable product functionalities.Your role encompasses the entire lifecycle of computing resources—from initial provisioning to continuous health monitoring, maintenance, and decommissioning. You will operate at the nexus of infrastructure operations, engineering, and customer experience, ensuring fleet systems enable high utilization, minimize downtime, and facilitate the rapid scaling of customer workloads.As a Senior Staff Product Manager, you will lead pivotal cross-functional initiatives, shape technical and product strategies across various teams, and bear responsibility for the success of fleet management systems that have a direct influence on organizational goals. You will be recognized as a key leader and subject matter expert, driving outcomes for complex products with extensive strategic implications.What You'll Be Working On:Steer the vision and product strategy for fleet management, covering provisioning, lifecycle management, health monitoring, maintenance orchestration, and performance optimization.Drive results throughout the entire product lifecycle, from discovery to launch and iterative enhancements for fleet management capabilities.Establish product direction for systems managing large-scale GPU and CPU infrastructure, ensuring reliability, utilization, and operational effectiveness.Lead cross-functional initiatives across engineering, infrastructure operations, networking, and customer success to deliver cohesive fleet management solutions.Foster consensus with technical leads and senior management on architectural decisions and product roadmaps.

At Crusoe, our mission is to expedite the growth of energy and intelligence. We are building the infrastructure that fuels a future where individuals can innovate boldly with AI, without compromising on scale, speed, or sustainability.Join the AI revolution with Crusoe's sustainable technology. Here, you will spearhead significant innovations, create real-world impacts, and collaborate with a team that is leading the charge in responsible, transformative cloud infrastructure development.About the Role:Crusoe's Digital Infrastructure Group (DIG) is on the lookout for a Technical Project Manager to oversee the technical design components of expansive data center development initiatives. The ideal candidate will possess substantial experience in Technical Project Management and have a strong foundation in mechanical engineering or MEP engineering.Your Responsibilities:Manage a team of external design engineers across various disciplines to successfully execute large campus data center projects.Collaborate with clients, design and construction teams, and vendors.Conduct high-level calculations for mechanical systems.Evaluate data from GIS, FEMA, topographic studies, and surveys to assess site viability for large-scale projects.Draft conceptual systems designs for mechanical cooling and operational sequences for mechanical plants.Analyze CFD (computational fluid dynamics) reports and recommend corrective measures.Translate client design standards into actionable design requirements for external partners.Review and optimize large-campus design packages for cost control, timeline adherence, and compliance with design standards.Qualifications:Proven experience in design management and leading design teams.Ability to thrive in a fast-paced environment.7+ years of professional engineering experience in mechanical or architectural engineering.Familiarity with designing, constructing, and commissioning large central utility plants.A Professional Engineering license is preferred but not mandatory.

At Crusoe, our mission is to accelerate the availability of energy and intelligence. We are on a journey to build a robust platform that empowers individuals to innovate boldly with AI, all while maintaining scale, speed, and sustainability.Join us in the AI revolution through sustainable technology at Crusoe. You will contribute to significant innovations, create a real impact, and be part of a team that is leading the way in responsible and transformative cloud infrastructure.About the Role:Become a vital member of Crusoe’s Finance team, where you will play a crucial role in Financial Planning and Analysis, supporting our rapidly evolving Cloud business. Your responsibilities will include budgeting, forecasting, and conducting financial analysis. Your insights will directly shape strategic financial decisions, enhance operational efficiency, and strengthen our finance functions.We are looking for a results-oriented professional with over 5 years of experience who is eager to take a hands-on approach in defining strategic financial objectives and driving their execution in a fast-paced environment. (#INDFNC)What You Will Be Working On:Budgeting & Forecasting Process: Collaborate with Cloud business leaders to develop precise monthly P&L/capex forecasts and annual budgets, ensuring timely performance tracking and analysis.Cloud Deal Analysis: Perform financial modeling and analysis for complex Cloud deals, assessing ROI, pricing strategies, and contract terms to assist the sales and business development teams.Financial Analysis: Spearhead cost analysis efforts and continuously track financial performance to identify risks and opportunities for profitability enhancements.Process Improvement: Lead initiatives aimed at improving financial reporting accuracy and transparency.Executive Reports: Prepare and assist the Finance team in generating monthly executive reports, board materials, and investor updates.Capital Raise Support: Aid in creating models, presentations, and due diligence materials for debt and equity fundraising events.Ad-Hoc Analysis: Execute special projects and conduct ad-hoc financial analyses as necessary; serve as an internal and external point of contact for finance inquiries.

At Crusoe, our mission is to drive the exponential growth of energy and intelligence resources. We are developing a powerful engine that enables individuals to pursue ambitious AI-driven initiatives without compromising on scale, speed, or sustainability.Join Crusoe and be part of the AI revolution, where sustainable technology meets meaningful innovation. You will play a critical role in shaping a future where responsible cloud infrastructure paves the way for transformative advancements.About This Role:We are on the lookout for an enthusiastic and experienced Senior Customer Success Manager with extensive expertise in customer engagement and a robust technical foundation in cloud computing, AI, and machine learning. This critical role is focused on ensuring our clients derive maximum value from our solutions by navigating technical complexities and equipping them with the necessary tools and insights to meet their business and sustainability objectives. This position is full-time.Your Responsibilities Will Include:Building Customer Relationships: Forge and nurture lasting relationships with customers, deeply understanding their business needs and technical specifications.Championing Customer Success: Collaborate on case studies to showcase client achievements.Acting as a Technical Liaison: Serve as a conduit between clients and our technical teams, ensuring clear communication and alignment on objectives.Providing Technical Support: Offer expert guidance to customers during the implementation and optimization of our cloud-based AI and ML solutions, including Kubernetes.Monitoring Performance: Conduct regular assessments and provide reports on customer progress, ensuring the achievement of key performance indicators and return on investment.Coordinating Customer Journeys: Collaborate with product and engineering teams to outline customer journeys, challenges, and opportunities.Staying Informed: Keep abreast of industry trends, technological advancements, and regulatory updates to provide strategic counsel to clients.Delivering Training: Organize and conduct training sessions and workshops to educate customers on the advantages and effective use of our products and services.Resolving Issues: Address and resolve customer queries and concerns, ensuring high satisfaction and retention levels.

Join Crusoe as an Enterprise IT Architect, where you will play a pivotal role in shaping our technology landscape. This position offers the opportunity to design and implement innovative IT architecture solutions that meet our business needs and drive operational excellence.

Join Crusoe as a Senior Data Engineer, where you will play a critical role in enhancing our data infrastructure and analytics capabilities. You will be responsible for designing, developing, and maintaining robust data pipelines to support our cutting-edge applications.As a key member of our engineering team, you will work closely with data scientists and analysts to ensure that data is accessible, accurate, and actionable.

At Crusoe, our mission is to drive the evolution of energy and intelligence. We are developing the technology that fuels a future where individuals can ambitiously harness AI capabilities without compromising on scale, speed, or sustainability.Join us in revolutionizing AI with sustainable solutions at Crusoe. In this role, you will be at the forefront of innovation, making a significant impact while collaborating with a team that is shaping the future of responsible and transformative cloud infrastructure.About This Role:We are looking for a dedicated Hardware Production/Sustaining Engineer to enhance Crusoe's Hardware Systems Engineering team. This position is critical for bridging essential skill gaps in debugging, validation, and production support for high-performance computing systems. You will manage the entire hardware lifecycle—from prototype initiation to large-scale production—focusing on automation, deep troubleshooting, and reliability within Crusoe Cloud’s GPU- and CPU-oriented infrastructure.Your collaboration with cross-functional teams will be vital in supporting, debugging, and enhancing hardware platforms on a large scale, specifically targeting PCIe, InfiniBand, and NVMe/storage, which have been highlighted as key areas for expanded expertise. Your contributions will directly influence Crusoe’s capability to deploy and maintain sustainable, AI-driven computing systems that deliver exceptional performance and reliability.Your Responsibilities Will Include:Leading the complete hardware development and sustaining lifecycle, encompassing feasibility studies, bring-up, validation, deployment, and ongoing production support.Creating and sustaining automation frameworks and scripts for hardware testing, diagnostics, and continual reliability enhancements.Executing in-depth troubleshooting and debugging across:PCIe (including link training, topology, and performance issues)InfiniBand (focusing on fabric debugging, throughput, and connectivity challenges)NVMe/storage (addressing performance bottlenecks, firmware interactions, and failure analyses)Performing extensive system validation and characterization for GPU, CPU, and high-performance computing platforms.Assisting in end-to-end integration and solution testing to guarantee that Crusoe Cloud products fulfill performance, reliability, and scalability standards.Collaborating with teams across mechanical, thermal, firmware, software, and manufacturing domains to troubleshoot and enhance system performance.

Join Crusoe as a Senior Technical Program Manager, where you will lead transformative projects at the intersection of technology and innovation. In this role, you will be responsible for managing complex technical programs, ensuring timely delivery while collaborating with cross-functional teams. Your expertise will help shape our strategic initiatives and drive operational excellence.

At Crusoe, we are on a mission to expedite the availability of energy and intelligence. We are building the infrastructure that enables a future where individuals can pursue ambitious AI-driven projects without compromising on scale, speed, or sustainability.Join us in the AI revolution with sustainable technology at Crusoe. You will contribute to significant innovations, create a real impact, and join a team that leads the way in responsible and transformative cloud infrastructure.Role Overview:As we continue to grow, we are looking for a Construction Cost Estimator to enhance cost modeling and ensure financial precision across our capital projects. This pivotal role is essential for producing reliable outcomes by combining detailed cost estimation with proactive cash flow forecasting, thus supporting Crusoe's expansion worldwide.Key Responsibilities:Oversee comprehensive estimating processes for data center construction, from initial planning through to execution.Create detailed cost models that reflect design intentions, evolving scopes, and delivery strategies. Collaborate with design, procurement, and delivery teams to verify quantity take-offs and unit pricing.Develop and sustain project cash flow forecasts to aid in financial planning, budget management, and funding requests.Produce precise estimates for Civil, Structural, Architectural (CSA), Mechanical, Electrical, and Plumbing (MEP), as well as mission-critical systems for both domestic and international projects.Assess vendor and subcontractor proposals against internal standards and historical data.Analyze cost variances and model impacts from design alterations, procurement challenges, or schedule adjustments.Collaborate with finance, real estate, and development teams to inform business cases and funding strategies.Prepare clear cost reports, dashboards, and executive summaries that provide actionable insights and recommendations.Implement scalable tools and repeatable processes to support Crusoe's infrastructure development pipeline.Maintain historical cost databases and continuously improve models based on actual performance and market trends.Contribute to site feasibility evaluations and preconstruction planning using data-driven insights.Assist in value engineering initiatives and cost optimization strategies.

At Crusoe, we are on a mission to revolutionize energy and intelligence, creating the engine that fuels a future where ambitious AI innovation thrives without compromising on scale, speed, or sustainability.Join us in leading the AI revolution through sustainable technology. At Crusoe, you will play a pivotal role in driving meaningful innovations and making a significant impact as part of a team that is setting the benchmark for responsible, transformative cloud infrastructure.About the Role:Crusoe.ai is excited to welcome a Senior Sales Director who will spearhead revenue growth across critical AI sectors, including foundation model enterprises, enterprise AI divisions, robotics, and other GPU-intensive workloads.In this pivotal role, you will be responsible for strategizing and executing plans to expand Crusoe Cloud among the world’s most advanced AI clients. You will oversee intricate, high-stakes sales processes and help shape Crusoe’s competitive stance in the AI infrastructure arena.As a fully integrated AI infrastructure organization, we combine low-cost energy, expansive data centers, and high-performance GPU cloud capabilities. In the position of Senior Sales Director, you will leverage these advantages to establish sustainable, enterprise-grade revenue while influencing Crusoe’s go-to-market strategy as we grow.Key Responsibilities:Lead Strategic Revenue Initiatives: Drive multi-million-dollar sales opportunities with AI-native startups and large enterprise AI organizations.Manage Complex Sales Cycles: Engage with technical, financial, and executive stakeholders to secure long-term infrastructure contracts.Foster Executive Relationships: Collaborate with CTOs, AI leaders, and founders to align with their training and inference objectives.Contribute to GTM Strategy: Offer market insights on pricing, packaging, and product development to enhance Crusoe’s growth trajectory.Collaborate Across Functions: Partner with Solutions Engineering, Product, and Cloud teams to deliver scalable AI infrastructure solutions.Ensure Forecast Accuracy: Develop and maintain a disciplined sales pipeline with rigorous deal execution and forecasting practices.

At Crusoe, we are on a mission to accelerate the abundance of energy and intelligence, creating an environment where innovation thrives. As we build the infrastructure that empowers ambitious AI-driven projects, we prioritize sustainability without compromising on scale or speed.Join us in being part of the AI revolution with cutting-edge technology at Crusoe, where you will spearhead impactful innovations and collaborate with a team committed to transforming cloud infrastructure responsibly.About This RoleWe are looking for a Senior API Integration Engineer who will act as a vital technical partner in our enterprise-wide digital transformation efforts. This role is pivotal in driving intelligent automation and scalable system integrations, particularly within our People Tech ecosystem, with a strong focus on Workday HCM.What You’ll Be Working OnDesigning and developing enterprise-grade integrations utilizing the Workato ONE platform to facilitate intelligent workflow automation.Creating and maintaining robust API integrations across Workday HCM and the wider People Tech landscape, which includes payroll, ATS, LMS, compensation, benefits, performance, and analytics.Employing AI-driven automation within Workato to enhance efficiency, reliability, and process optimization.Establishing reusable integration architecture patterns, frameworks, and governance standards that can scale across both automated and human-led workflows.Collaborating with business and IT stakeholders to gather requirements, lead discovery sessions, assess ROI, and translate complex needs into scalable tech solutions.Overseeing integration initiatives from concept through deployment, including sprint execution, technical reviews, and delivery accountability.Providing senior-level escalation support to ensure the reliability and monitoring of critical integrations.What You’ll Bring to the TeamA minimum of 7 years of experience as an API Developer or Integration Engineer in enterprise-level environments.At least 3 years of hands-on production experience with Workato, especially with Workato ONE.Proven expertise in building and maintaining complex Workato integrations.

At Crusoe, we are committed to accelerating the abundance of energy and intelligence. Our mission is to develop the technology that empowers individuals to innovate boldly with AI, all while ensuring scalability, speed, and sustainability.Join the AI revolution with sustainable technology at Crusoe. In this role, you will spearhead significant innovations, have a direct impact, and collaborate with a team that is leading the charge in responsible and transformative cloud infrastructure.About the PositionWe are in search of a Senior Infrastructure Security Engineer to fortify the core of Crusoe Cloud, our specialized computing platform designed for AI and high-performance tasks. This role is dedicated to designing and integrating robust security measures into our global infrastructure, allowing clients to develop advanced models in a secure and trusted environment.You will work at the convergence of infrastructure, security, and reliability, crafting identity, network, and cloud security systems that can grow alongside a rapidly expanding cloud service provider.Key ResponsibilitiesDesign and implement security controls across the compute, networking, and storage layers of a global cloud platform.Promote Infrastructure-as-Code (IaC) standards (e.g., Terraform) to establish secure defaults, enforce immutability, and implement drift detection.Develop automated security guardrails integrated within CI/CD and deployment pipelines.Collaborate on a centralized Vault-as-a-Platform service for managing secrets, encryption keys, and internal PKI.Oversee certificate lifecycles (X.509, SSH) to facilitate secure machine-to-machine trust.Advocate for the adoption of short-lived, Just-In-Time (JIT) access models to minimize standing privileges and enhance auditability.Secure foundational network components, including global DNS architecture, service discovery, and network authentication systems.Design and uphold authentication controls for network infrastructure to ensure secure and monitored access.Collaborate closely with infrastructure, platform, and SRE teams to pinpoint and address security vulnerabilities in foundational systems.What You Bring8+ years of hands-on experience in infrastructure engineering, with a strong focus on security.Proficiency in cloud security principles and practices.Strong understanding of compliance frameworks and regulations.

Join Crusoe as a Senior Data Scientist, where you'll leverage data to drive impactful decisions and innovations. As a part of our dynamic team, you will play a crucial role in analyzing complex datasets, developing predictive models, and contributing to our mission of transforming data into actionable insights. You will collaborate with cross-functional teams to enhance our products and services, ensuring they align with our strategic goals.

At Crusoe, our mission is to propel the availability of energy and intelligence. We are designing the engine that fuels a future where individuals can ambitiously innovate with AI, all while upholding standards of scale, speed, and sustainability.Join us in the AI revolution powered by sustainable technology at Crusoe. Here, you will spearhead significant innovations, make a lasting impact, and collaborate with a team that is leading the charge in responsible, transformative cloud infrastructure.About This Role:We are on the lookout for a Hardware Production / Sustaining Engineer to enhance Crusoe’s Hardware Systems Engineering team and address critical skill gaps in debugging, validation, and production support of high-performance computing systems. In this role, you will oversee the entire hardware lifecycle—from prototype initiation to mass production—while driving automation, resolving intricate issues, and ensuring reliability across Crusoe Cloud’s GPU- and CPU-based infrastructure.You will collaborate closely with cross-functional teams to support, debug, and optimize hardware platforms at scale, with a specific focus on PCIe, InfiniBand, and NVMe/storage, which are recognized as vital areas for enhanced expertise. Your contributions will significantly influence Crusoe’s capability to deploy and manage sustainable, AI-first computing systems that deliver world-class performance and reliability.What You’ll Be Working On:Lead the entire hardware development and sustaining lifecycle, encompassing feasibility, bring-up, validation, deployment, and ongoing production support.Create and maintain scripting and automation frameworks for hardware testing, diagnostics, and continuous reliability enhancements.Guide deep troubleshooting and debugging across:PCIe (link training, topology, performance issues)InfiniBand (fabric debugging, throughput, connectivity issues)NVMe/storage (performance bottlenecks, firmware interactions, failure analysis)Perform thorough system validation and characterization for GPU, CPU, and high-performance computing platforms.Assist in end-to-end integration and solution testing to guarantee that Crusoe Cloud products fulfill performance, reliability, and scalability standards.Work in tandem with mechanical, thermal, firmware, software, and manufacturing teams to resolve system-level challenges.

At Crusoe, we are on a mission to drive the proliferation of energy and intelligence in the digital age. We are developing an innovative platform that enables individuals to harness the power of AI for ambitious projects, all while ensuring unparalleled scale, speed, and sustainability.Join us at the forefront of the AI revolution, where sustainable technology meets transformative cloud infrastructure. At Crusoe, you will be part of a team that is committed to meaningful innovation and making a significant impact.About the Role:We are looking for a Senior to Senior Staff level Solutions Engineer to collaborate closely with our key enterprise clients as they deploy AI and machine learning workloads on Crusoe's cutting-edge GPU infrastructure. This role is hands-on and customer-centric, requiring extensive technical knowledge in Kubernetes, MLOps, and cloud infrastructure.You will lead clients through the entire deployment journey, overseeing the proof of concept (PoC) process, optimizing workloads after the sale, and serving as an essential technical liaison between our clients and engineering teams. Successful candidates will possess a strong passion for AI infrastructure, be proficient in containerized environments, and have the ability to effectively translate workloads across various cloud platforms.What You'll Be Working On:Customer Enablement: Spearhead the technical onboarding and deployment of sophisticated AI/ML workloads with strategic enterprise customers—taking ownership of the PoC through to post-sales optimization.Kubernetes + MLOps Focus: Design and implement ML workloads utilizing Kubernetes-based technologies (e.g., Ray, Kubeflow) while ensuring optimal performance, scalability, and efficiency.Infrastructure-Centric Thinking: Engage directly with Crusoe infrastructure to deploy and fine-tune AI/ML workloads, guaranteeing performance at both the container and hardware levels.Cross-Cloud Translation: Assist clients in migrating and adapting workloads across AWS, Azure, and GCP, while clearly articulating the trade-offs between cloud-native and Crusoe-native strategies.Technical Storytelling: Facilitate workshops, live demonstrations, and solution reviews. Contribute to case studies, solution briefs, and blog articles that showcase real-world customer success stories.Voice of the Customer: Provide feedback to internal engineering and product teams to continuously enhance Crusoe’s platform based on practical implementation experiences.What You'll Bring to the Team:Deep Kubernetes Expertise: 7+ years of experience in building and deploying containerized applications.