Developer Success Engineer at Finch | San Francisco, CA

About FinchAt Finch, we are dedicated to transforming the world of work by creating the essential infrastructure that supports every aspect of employment. We seek innovative thinkers who approach challenges with a comprehensive perspective, possess a relentless curiosity, and are proactive self-starters committed to bringing ideas to fruition.As a Series B c…

About FinchAt Finch, we are dedicated to transforming the employment landscape by creating the foundational infrastructure that empowers all aspects of work. We seek innovative thinkers who approach challenges with a comprehensive and analytical mindset, embodying relentless curiosity and initiative to bring ideas to fruition. As a Series B company, Finch is supported by an exceptional group of investors and innovators, including General Catalyst, Menlo Ventures, Homebrew, BoxGroup, YCombinator, and notable industry leaders from companies such as Plaid, Brex, Digits, and more. About Our TeamOur team comprises problem solvers who embrace challenging the status quo. We prioritize speed, curiosity, empathy, and diverse viewpoints. Each team member is passionate about addressing significant issues and recognizing the impact of our contributions to the global workforce. We are committed to maintaining the highest standards of security and privacy as we deliver value. We welcome applicants from a variety of backgrounds and encourage you to apply even if your experiences don’t perfectly align with the job description. Your unique skills and potential are what will make you stand out, especially if your career has taken some intriguing paths.

About FinchAt Finch, we're driven by a mission to transform the world of employment through innovative infrastructure that enhances every aspect of work. We seek individuals who approach challenges with a holistic mindset, possess a relentless curiosity, and are self-motivated, passionate about bringing ideas to fruition.As a Series B company, Finch is supported by an impressive array of investors including General Catalyst, Menlo Ventures, and YCombinator, alongside notable industry leaders like Charley from Plaid and Jeff from Digits.About Our TeamOur team consists of innovative problem solvers who challenge the status quo. We prioritize velocity, curiosity, empathy, and diverse perspectives, excited by the significant challenges we tackle and the impact we can make on the global workforce. We understand the weight of our responsibilities and commit to making security and privacy our top priorities.We embrace diverse backgrounds and encourage applications even if your qualifications don't perfectly align with the job description. Your unique skills and potential will shine through, especially if your career path has had interesting turns.About YouYou have a passion for deconstructing complex challenges to create seamless experiences for customers. Your blend of technical expertise and interpersonal skills, coupled with a high level of empathy, enables you to navigate ambiguity effectively. You excel at refining overarching issues into precise engineering solutions and collaborate across product, engineering, and support teams to ensure alignment and effectiveness. You value teamwork and are eager to contribute to the success of your colleagues. Comfortable in various roles, you are ready to take action. The opportunity to work on an API product that powers impactful applications excites you, even if the end users remain unaware of its existence.

About FinchAt Finch, we are dedicated to transforming the employment landscape by creating the foundational systems that enhance every aspect of work. We seek innovative thinkers who approach challenges with a comprehensive mindset, driven by curiosity and a passion for executing ideas from concept to realization.As a Series B company, Finch is supported by an impressive array of investors and advisors, including General Catalyst, Menlo Ventures, and notable tech industry leaders from Plaid, Brex, and more.About Our TeamOur team is composed of dedicated problem solvers who thrive on questioning the status quo. We prioritize speed, curiosity, empathy, and diverse perspectives. Every member is enthusiastic about the impact our solutions can have on the global workforce, and we recognize the immense responsibility that comes with providing value, which is why security and privacy are our top priorities.We embrace a variety of backgrounds and skills within our team. We encourage you to apply even if your experiences don't align perfectly with the job description; your unique skills and potential are what truly matter, especially if your career path has had remarkable turns.About YouYou excel in deconstructing intricate problems to create seamless customer experiences. You possess a blend of technical acumen and interpersonal skills, characterized by a high level of empathy. You thrive in uncertain environments and can distill complex issues into actionable engineering solutions.You effectively collaborate with product, engineering, and support teams to ensure that you are delivering the optimal solution for the right challenges while keeping all stakeholders aligned. Your commitment to your customers and colleagues drives your desire for collective success.You are adaptable and ready to take action, excited by the opportunity to work on an API product that fuels some of the most impactful applications worldwide.

About Our TeamJoin the innovative AI Success Engineer team at OpenAI, where we collaborate with forward-thinking organizations to harness the transformative power of artificial intelligence. Our mission is to ensure that cutting-edge AI technologies translate into tangible business outcomes, guiding clients from initial deployment to extensive enterprise adoption. Our expertise encompasses technical integration, workflow transformation, and ongoing program and product delivery.We work with a diverse clientele, including rapidly growing digital companies, established global enterprises, government bodies, and educational institutions. Each engagement offers a chance to influence the impact of AI on work processes, productivity, and innovation. This role is pivotal to our vision.About the RoleAs an AI Success Engineer, you will serve as the primary post-sales contact for OpenAI’s key clients. Your role involves ensuring account health, promoting user adoption, ensuring technical readiness, uncovering new use cases, and delivering significant value through our rapidly expanding platform.This position combines technical expertise, program management, customer advisory, and product influence. You will engage deeply with customer teams, analyze workflows, lead configurations, manage deployment plans, and guide clients to impactful use cases that highlight the full potential of our solutions.Collaboration is key; you will work closely with Sales, Solutions Architecture, Product, and Research teams to ensure a seamless and successful customer experience at every interaction. Success in this position means accelerating adoption rates, enhancing customer engagement, facilitating strategic use cases from concept to production, and enabling clients to demonstrate measurable business results.This position is based in San Francisco (in-office three times a week), and we provide relocation assistance for new hires.Key Responsibilities:Develop and maintain strong technical relationships with post-sale clients, serving as their trusted advisor on deployment, adoption, and value realization.Oversee account health, user adoption rates, and continuous technical deployment success within your portfolio.Become an expert in OpenAI's suite of products, including our API, Codex, and ChatGPT Enterprise, conducting technical enablement and configuration sessions.Identify and validate potential use cases by collaborating closely with customer teams to assess workflows and pain points.

About Our TeamAt OpenAI, our AI Success Engineer team collaborates with the most forward-thinking organizations to convert groundbreaking AI advancements into tangible business outcomes. We support our clients from their initial deployment through to extensive enterprise integration. Our contributions encompass technical integration and enablement, workflow innovation, and ongoing program and product execution.Our clientele includes dynamic digital startups as well as major global corporations, government entities, and educational institutions. Each engagement provides a chance to influence how AI transforms work, enhances productivity, and drives innovation. This position is pivotal to our mission.Role OverviewAs an AI Success Engineer, you will be the primary point of contact for OpenAI's key customers post-sale. Your responsibilities will include enhancing account health and adoption, ensuring technical readiness, identifying new applications, and delivering measurable value using OpenAI's rapidly evolving platform.This position requires a blend of technical expertise, program management, customer advisory, and product influence. You will closely collaborate with customer teams to map workflows, lead configuration efforts, supervise deployment strategies, and guide customers toward impactful use cases that demonstrate the full potential of our platform.Collaboration with Sales, Solutions Architecture, Product, and Research teams will be essential to provide a seamless and successful experience for customers at every interaction. Success in this role entails accelerating adoption rates, deepening customer activation, guiding strategic use cases into production, and helping customers achieve measurable business results.Your Responsibilities Include:Overseeing post-sale technical success, adoption, and value realization across a diverse customer portfolio, leveraging customer insights, product signals, and business impact to determine priority engagement areas.Serving as a trusted advisor regarding deployment health, adoption strategies, and value realization for ChatGPT, API, Codex, and related capabilities.Analyzing logs, telemetry, usage patterns, and customer feedback to diagnose issues, form hypotheses, and provide actionable recommendations on latency, reliability, model selection, prompting, cost efficiency, and rollout preparedness.Leading targeted interventions for critical moments such as launches, risk signals, escalations, renewal preparation, and high-potential expansion opportunities.Translating customer objectives into practical, effective strategies.

Why Choose FluxAt Flux, we are revolutionizing the hardware landscape by introducing the world's first AI Hardware Engineer. Our mission is to democratize cutting-edge hardware creation and transform the way electronics are designed and manufactured globally.Role OverviewWe are seeking a forward-thinking, technically inclined individual to serve as one of our pioneering Customer Success Engineers. In this role, you will collaborate closely with product, design, engineering, and growth teams, concentrating on empowering customers to successfully utilize Flux for their electronic design needs. Your responsibilities will include delivering training, troubleshooting issues, and translating customer feedback into actionable insights that will inform our future direction.Key ResponsibilitiesConduct technical onboarding and training for new customers, guiding them through Flux’s design environment to ensure they quickly achieve their first significant breakthrough.Analyze and resolve electrical design challenges and application issues, utilizing your Electrical Engineering expertise to lead users to successful solutions.Create educational materials—such as documentation, videos, and sample designs—to enhance knowledge sharing throughout our community.Collect and synthesize customer feedback to shape product priorities and enhance our platform.Work in tandem with engineering and product teams to triage bugs and implement customer-requested features.Foster and maintain robust relationships with customers, acting as their trusted advisor and advocate within Flux.Examine usage data to identify friction points or potential churn and collaborate with cross-functional teams to mitigate these issues.Who You AreYou hold a degree in Electrical Engineering or a related discipline and possess experience in designing PCBs or electronic systems.You have a minimum of 3 years of experience in customer-facing technical roles, including customer success, solutions engineering, or field applications engineering.You are enthusiastic about helping others and can clearly articulate complex technical concepts into actionable guidance.You are adept at troubleshooting circuit designs and can explain trade-offs to both technical and non-technical audiences.You excel in dynamic, fast-paced startup environments and enjoy the challenge of ambiguity.

About Lumafield:Founded in 2019, Lumafield is on a mission to transform the landscape of manufacturing. Our team of seasoned engineers brings extensive expertise across the product development cycle, addressing the frustrations associated with the high costs and complexities of modern manufacturing. We aim to enhance this process.Engineers make crucial, multi-million dollar decisions daily, and require tools that provide unparalleled insight into their products. Lumafield offers exceptional visibility and AI-driven tools that not only pinpoint issues but also generate valuable quantitative data, poised to revolutionize the creation, manufacturing, and utilization of complex products across various sectors. Our journey started with industrial CT scanning, an underutilized yet invaluable tool that facilitates rapid, non-destructive inspection of essential components.We have reengineered the entire system, from X-ray capture and computer vision analysis to web-based collaboration and overall business model, making cutting-edge manufacturing technology accessible to all industries. Our company, much like our platform, is designed for continuous improvement. We are committed to fostering greater intelligence, autonomy, and speed, striving for operational excellence and insightful analytics. And we will continue to evolve.About the Role: As a Customer Success Manager (CSM) at Lumafield, you will be integral in partnering with our customers, advocating for their needs within our organization, and managing accounts to drive business outcomes and revenue growth.You will oversee the customer lifecycle, from post-sale onboarding to renewals and expansions, acting as a trusted advisor for stakeholders, fostering advocacy within accounts, and ensuring customers derive significant value from our products.Operating at the intersection of advanced industrial technology and customer strategy, you will lead business reviews, develop and implement mutual success plans, and enhance net revenue retention through strategic account growth.This role requires not only technical expertise in engineering analysis but also the business acumen to translate technical achievements into tangible business value, facilitating discussions with executive stakeholders within customer organizations.

At Crusoe, we are on a mission to revolutionize the energy and intelligence landscape. Our innovative solutions are designed to empower individuals to harness the full potential of AI, all while prioritizing sustainability and scalability.Join us in shaping the future of AI-driven technology. As a Customer Success Manager, you will play a crucial role in driving innovation and delivering impactful solutions that enhance our clients' experience.About the Role:We are looking for a passionate and experienced Customer Success Manager who possesses a robust understanding of cloud computing, AI, and machine learning (ML). This key role is essential in helping our clients unlock the full value of our offerings, navigating technical complexities, and equipping them with the necessary tools to meet their business and sustainability objectives. This is a full-time position.What You'll Be Working On:Customer Relationship Management: Build and sustain strong relationships with customers, understanding their unique business challenges and technical needs.Technical Guidance and Support: Offer expert technical guidance and support to clients during the implementation and optimization of our cloud-based AI and ML solutions, including Kubernetes.Performance Monitoring and Reporting: Regularly assess and report on client progress, ensuring they meet key performance indicators and achieve optimal return on investment.Industry and Technical Awareness: Continuously update your knowledge on industry trends, technological advancements, and compliance requirements to provide strategic insights to clients.Customer Training: Conduct training sessions and workshops to educate clients on the effective use and advantages of our products and services.Issue Resolution: Proactively address and resolve client issues, ensuring a high level of customer satisfaction and loyalty.What You'll Bring to the Team:Educational Background: A Bachelor's degree in Business, Engineering, or a related field.Professional Experience: Demonstrable experience in customer success, technical account management, or a comparable role within a technology-focused company.Technical Proficiency: Solid understanding of computing platforms, AI, and ML technologies, with the ability to communicate complex concepts effectively.

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that our team members—fondly referred to as Klaviyos—bring to our workplace every day. We believe that everyone deserves a fair opportunity to succeed and greatly value the unique insights that each individual contributes beyond traditional qualifications. If you find yourself closely aligned with our requirements but not an exact match, we still encourage you to apply. To discover more about life at Klaviyo and how we empower creators to take control of their destinies, please visit klaviyo.com/careers.As a Customer Success Manager (CSM) at Klaviyo, you will play a pivotal role in driving both our success and that of our customers. We take our customers' success seriously, striving to provide exceptional support with unparalleled product knowledge and communication skills, while consistently exceeding customer expectations. We seek CSMs who are passionate about enhancing the experience of our customers as they scale their businesses with Klaviyo.This position is ideal for individuals with a strong technical background, previous experience in email marketing, or general strategic marketing solutions. We are particularly interested in candidates who have a proven ability to devise creative solutions to unique challenges, thrive in dynamic environments, and are eager to leverage their skills to address customer needs using our software.Your ImpactDemonstrate a genuine passion for customer success, establishing yourself as a trusted advisor for approximately 40 clients.Create customized success plans to foster the adoption of the Klaviyo platform and ensure your clients reach their objectives.Identify and suggest additional Klaviyo products to enhance revenue generation for your customers.Proactively assess customer performance, resolve outstanding issues, and ensure consistent messaging and timely escalation.Collaborate cross-functionally with Onboarding, Customer Growth, and internal teams to fulfill customer goals and create an outstanding customer experience.Prioritize and devise a plan to address unresolved issues in a timely manner.

Join leverdemo-8 as a Customer Success Lead, where you will play a pivotal role in enhancing client satisfaction and ensuring the success of our innovative hiring solutions.Lever, established a decade ago, addresses the crucial challenge of recruiting and hiring top-tier talent. Our cutting-edge hiring software is trusted by industry leaders such as Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify to expand their teams. As pioneers in the talent acquisition landscape, we take pride in our achievements and are honored to be recognized as the #1 workplace in San Francisco and among the top workplaces in the United States. Our team, affectionately known as 'Leveroos,' is our greatest asset, and we are committed to nurturing our people-first culture.In this role, you will be integral to the design and development of brake systems and brake control systems, contributing to our mission of delivering exceptional customer experiences.

About the TeamJoin the AI Success Engineering team, where we transform innovative AI technologies into impactful enterprise solutions. Collaborating closely with our clients, we guide them from initial experimentation to substantive real-world transformations, focusing on adoption, technical preparedness, and long-term value realization. Our team is pivotal in accelerating the deployment of AI products in production, ensuring they deliver measurable business results. We work in synergy with Sales, Solutions Architecture, Technical Success, and Product teams to safely and successfully bring leading-edge AI solutions to market.About the RoleWe are in search of a seasoned technical leader to oversee and expand a high-performing team of AI Success Engineers. This team is responsible for ensuring post-sale technical success for ChatGPT Enterprise, facilitating customer onboarding, activation, and adoption through structured programs, enablement initiatives, and change-management strategies.AI Success Engineers are highly technical and hands-on, assisting customers with advanced capabilities including connectors, Codex, custom GPTs, and other cutting-edge features upon their release. They collaborate closely with client stakeholders to guarantee effective deployment, widespread adoption, and tangible business outcomes.In this leadership role, you will shape team strategy, ensure robust execution and technical excellence, and create frameworks that promote scalability, consistency, and operational superiority—while maintaining close connections with customers and the field.This position is based in San Francisco and follows a hybrid work model, requiring three days per week in the office. Some regional travel will be required.Key ResponsibilitiesDevelop and implement the strategy and operational framework for the AI Success Engineering team, ensuring alignment with OpenAI's goals and customer requirements.Recruit, lead, mentor, and nurture a high-performing team of AI Success Engineers with solid technical capabilities and a focus on customer impact.Oversee the successful post-sale adoption of OpenAI products across various sectors, including enterprises, digital-native companies, and high-growth organizations.Ensure technical readiness and effective adoption of advanced OpenAI capabilities, collaborating closely with clients on practical applications.Advocate for customer perspectives to inform product development and commercial strategies.Establish operational rhythms, such as leadership updates and knowledge-sharing platforms, to enhance team effectiveness.

About Our TeamJoin our AI Success team, where we empower organizations to transform cutting-edge AI technology into real-world business benefits. We facilitate the large-scale adoption of OpenAI solutions, guiding clients from initial engagement through to significant, measurable organizational impact. Collaborating closely with Sales, Product, Solutions Architecture, and Security teams, we ensure a safe and responsible AI transformation journey. Our efforts define how clients derive and evaluate concrete results from OpenAI products, while creating a scalable blueprint for successful enterprise implementations and expansions.About the PositionWe are on the lookout for a Value Engineer who can clearly communicate and quantify the business advantages of OpenAI's technology across sectors including Enterprise, Education, and Government. In this pivotal role, you will assist both clients and internal teams in translating AI implementation into quantifiable financial and operational benefits.As one of the founding members of the Value Engineering team, you will play a crucial role in establishing how OpenAI assesses and conveys the real-world impact of AI for its clients. You will collaborate closely with Sales, AI Success Engineers, Deployment Engineering, and Product teams to pinpoint high-value AI applications and develop financial and operational business cases. Your contributions will directly affect executive alignment, investment choices, contract renewals, and long-term growth strategies.This is an exciting opportunity to help build the value engineering function from the ground up, designing repeatable frameworks, ROI models, value narratives, dashboards, and materials that enable internal teams and clients to understand and measure the impact of AI adoption.Success in this role will be assessed on how effectively clients and internal teams can quantify AI value, the robustness of the business cases supporting adoption and expansion initiatives, and the scalability of value frameworks across our go-to-market organization.This position is based in San Francisco or New York City, and we provide relocation benefits for new hires.Key ResponsibilitiesConduct business value assessments for our largest contracts, collaborating with clients to pinpoint critical business drivers and quantify the value of OpenAI’s offerings to bolster investment decisions.Develop and uphold standardized ROI, TCO, and value modeling tools for both internal and customer applications.Facilitate structured value discovery sessions to identify high-impact use cases and establish measurable outcomes.

About HandshakeHandshake is the premier career network tailored for the AI-driven economy. With a robust platform connecting 20 million knowledge workers, 1,600 educational institutions, and 1 million employers—including every single Fortune 50 company—Handshake is at the forefront of career discovery, hiring, and upskilling. Our platform supports everything from freelance AI training roles to internships and full-time positions. This unique value proposition has fueled our remarkable growth, with expectations to triple our annual recurring revenue (ARR) by 2025.Why You Should Join Handshake Now:Play a pivotal role in shaping the future of careers within the AI economy, making an impact that resonates with your community.Collaborate with elite AI labs, Fortune 500 partners, and esteemed educational institutions.Join a talented team with leadership drawn from industry giants such as Scale AI, Meta, xAI, Notion, Coinbase, and Palantir.Help build a rapidly growing business projected to generate billions in revenue.About the RoleAs a Software Engineer at Handshake, you will be instrumental in developing products and systems that drive our core user experiences—from search and discovery to onboarding and beyond. You will work across the entire tech stack, delivering features that significantly enhance how millions of users discover opportunities, connect with employers, and embark on their career journeys.Your role will involve close collaboration with product managers, designers, and fellow engineers to create seamless, end-to-end experiences in a dynamic, mission-driven environment. Whether you're engineering AI-enhanced features, scaling backend systems, or developing user-friendly frontends, your contributions will have a tangible impact on our user base at scale.Location: San Francisco, CA | In-office 5 days a weekDesign and implement scalable full-stack systems that support essential user journeys, including search, discovery, matching, and onboarding.Develop and refine product features across both frontend and backend, ensuring a balance between speed and code quality.Construct backend APIs, asynchronous workflows, and frontend experiences that are reliable, scalable, and user-centric.Work closely with product managers and designers to transform requirements into polished, comprehensive user experiences.Write clean, maintainable code while actively participating in code reviews and upholding engineering best practices.Identify and troubleshoot issues related to system reliability, user flows, and performance.

At the forefront of biotechnology, Benchling is revolutionizing the way we interact with life sciences—from the medicines we consume to the crops we cultivate, and the materials we utilize daily. As the pace of scientific advancement increases, the need for cutting-edge technology becomes paramount.Benchling’s mission is to unlock the vast potential of biotechnology. Our R&D Cloud is trusted by the most pioneering biotech firms to expedite the development of innovative products, significantly reducing time to market and milestones.Join us in merging modern software solutions with contemporary scientific endeavors.ROLE OVERVIEWAs a Software Engineer on our Developer Enablement team, you will be instrumental in crafting the platform that facilitates our community of scientific applications. Your role transcends traditional coding; you will influence how developers, partners, and researchers engage with Benchling’s offerings, empowering them to develop tools that bolster transformative research. Your contributions will be pivotal in reshaping the scientific landscape and enhancing the integration of third-party solutions across our platform.Our team is engaged in a variety of innovative early- and mid-stage projects, including developer APIs, event delivery systems, AI-driven agents, and new platform infrastructure aimed at fostering a robust ecosystem of scientific applications. This diversity provides our engineers with the flexibility to pursue projects that resonate with their personal interests and professional skills, underlining the role's designation as a “Developer Platform Engineer.”This is a hands-on, high-impact position where your work will be recognized throughout the organization and by scientific users globally. You will collaborate closely with product managers, designers, and fellow engineers, addressing complex challenges while expanding your expertise in platform development and life sciences.

ABOUT QUINCEEstablished in 2018, Quince is redefining the retail landscape by offering high-quality essentials at truly affordable prices. Our mission is clear: to provide exceptional craftsmanship and timeless design without the exorbitant costs typically associated with them. By adopting a direct-to-consumer (DTC) model, we eliminate middlemen, utilize just-in-time manufacturing to reduce waste, and maximize value for our customers.As a tech-forward company, Quince leverages AI, analytics, and automation to drive innovation in retail. Our commitment to excellence and core company values guide us:Customer First: We prioritize the satisfaction of our customers in every decision we make.High Quality: We uphold rigorous production standards and use premium materials that our customers can trust.Essential Design: Our focus remains on timeless, functional essentials rather than fleeting trends.Always a Better Deal: We ensure value through innovation and transparency for both customers and partners.Social & Environmental Responsibility: We are dedicated to using sustainable materials, ethical production practices, and ensuring fair wages for all.Partnering with world-class manufacturers globally, Quince serves millions of satisfied customers. With solid investor support and a focus on sustainable growth, we continue to scale rapidly while maintaining our commitment to quality, simplicity, and radical price transparency.JOIN OUR TEAMAs a Color Developer, you will play a pivotal role in our product merchandising department, crafting vibrant color palettes that resonate with our brand ethos and customer expectations.

About CompleteAt Complete, we believe that compensation should be a transparent and well-understood aspect of every organization. Our mission is to demystify compensation, ensuring that it is not just a hidden figure in spreadsheets but a clear, trusted system that everyone can engage with.We empower teams to build scalable compensation infrastructures that foster fairness and consistency, driven by real market data and insightful analytics. This approach aligns leadership, managers, recruiters, and employees, transforming compensation into a source of confidence rather than conflict.Complete manages the entire compensation lifecycle, from interactive offers to job leveling and total rewards statements, creating a seamless experience that helps organizations attract and retain top talent without confusion.Why Choose Complete?If you are curious about compensation decisions, fair pay, and executive thought processes behind these choices, you'll find a home here.We foster a high-autonomy environment where your contributions have a significant impact, and your insights shape our products daily. Here, your ideas are valued, and we encourage you to take ownership of challenges and develop innovative solutions.We prioritize collaboration with thoughtful, driven individuals who aim to make a difference while enjoying their work. We leverage AI-powered workflows to rethink compensation, taking our responsibilities seriously while also having fun.Complete is supported by Accel and Y Combinator, with esteemed technology leaders and operators such as Will Larson (CTO of Carta), Eric Sagar (COO of Plaid), and Mathilde Collin (CEO of Front) as our advisors.Who We Are? We are dedicated builders, focused on our customers. We engage deeply with our clients, listening to their feedback and using it to enhance our product. Our product discussions are rooted in real-world applications. We prioritize building the right solutions over speed, evident in our hiring practices, product reviews, and team contributions. Everyone's voice matters, and we hold each other accountable for continuous improvement. Our small, focused team maintains high standards for craftsmanship and collaboration, ensuring that we deliver the best results together.

The RoleJoin Otter.ai as a Customer Success Manager and play a pivotal role in enhancing our Customer Success team. Reporting to the Senior Manager of Customer Success, you will be instrumental in crafting and executing strategies aimed at customer adoption, retention, and growth, all while consistently surpassing performance targets. Your combination of strategic foresight and tactical expertise will be key in driving customer satisfaction and success.Your ContributionEngage proactively with customers, facilitating technical onboardings, training sessions, demonstrations, webinars, customized success plans, and Quarterly Business Reviews (QBRs).Assist in the development and improvement of internal tools, processes, documentation, playbooks, and materials to optimize customer success operations.Serve as a technical advisor to customers, providing both proactive and reactive support to address any technical challenges that arise.Collaborate closely with Product, Engineering, and Support teams to resolve customer issues promptly and effectively.Share critical insights with Sales, Growth, and Product teams, based on customer interactions, to promote ongoing improvement throughout the organization.Guide customers in adopting new products, empowering them to achieve long-term success and maximize the benefits of Otter.ai.

Join Ambrook as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes. You will be the primary point of contact for our customers, guiding them through our innovative financial solutions. Your expertise will help foster long-lasting relationships and drive customer satisfaction.

Join our dynamic team as a Senior Software Engineer at toma, where you will play a pivotal role in developing innovative software solutions that drive our business forward. In this position, you will collaborate with cross-functional teams to design, implement, and maintain scalable applications. Your expertise will be essential in ensuring high-quality code and streamlined processes, ultimately enhancing our product offerings.