Director of Customer Referral & Emerging Channels

Gusto helps over 500,000 small businesses by making payroll, health insurance, retirement plans, and HR simpler. The company operates from offices in Denver, San Francisco, and New York, and aims to build teams that reflect the diversity of its customer base. Gusto’s mission is to free business owners from administrative tasks so they can focus on what matte…

Join entirehire as a Customer Enablement & Channel Integration Manager in the vibrant cities of San Francisco or San Jose. In this pivotal role, you will be responsible for enhancing customer experiences through innovative enablement strategies and seamless channel integrations. Your expertise will empower our teams to deliver exceptional service and drive customer satisfaction.

Join EntireHire as a Customer Enablement & Channel Integration Consultant in the vibrant cities of San Francisco or San Jose. In this role, you will play a crucial part in enhancing our customer experience and ensuring seamless integration across our various channels. You will collaborate with clients to understand their needs, develop tailored strategies, and implement solutions that drive satisfaction and engagement.

Join EntireHire as a Customer Enablement & Channel Integration Manager and play a pivotal role in enhancing our customer experience and channel strategy. In this dynamic position, you will collaborate with cross-functional teams to develop and implement effective enablement programs that empower our customers and partners. Your leadership will be essential in driving the integration of our services and ensuring our clients achieve maximum value.

Join our dynamic team at EntireHire as a Customer Enablement & Channel Integration Consultant in San Francisco. In this pivotal role, you will empower our clients by providing expert guidance and support to ensure they maximize the value of our solutions. Your expertise in customer enablement strategies and channel integration processes will be key in fostering strong relationships with partners and clients alike.

Join Us in Revolutionizing Healthcare!At Assort Health, our mission is to make extraordinary healthcare accessible to everyone, everywhere, at any time. We envision healthcare as a seamless experience—where patients receive prompt responses and clear communication, making access to care effortless.We're committed to redefining patient-provider connections through innovative AI technologies. Our comprehensive patient experience platform utilizes specialty-specific agentic AI to integrate seamlessly with EHR/PMS systems, significantly reducing hold times and inefficiencies that impede patient care.Since our inception in 2023, we have successfully managed over 145 million patient interactions, reducing average hold times from 11 minutes to just 1 minute. Our platform supports thousands of providers, boasting over 98% resolution rates and 99% scheduling accuracy. With an impressive patient satisfaction rating of 4.5 out of 5 across 52,000 reviews, we have achieved a remarkable 20× revenue growth projected for 2025 and are rapidly expanding throughout the healthcare sector.Role Overview:As the Solutions Specialist for AI Referral Management, you will be an integral part of our team, bridging product development, sales, and AI operations. This role positions you as the primary expert for our Referral Management product line, collaborating closely with the Referral Management Product Manager to ensure successful sales and adoption.This high-visibility position is ideal for a passionate individual who thrives in a dynamic, fast-paced environment and has a strong interest in technology and healthcare. Your responsibilities will include working directly with health systems, specialty practices, and internal teams to ensure our AI voice agents deliver significant improvements in referral workflows.

Scribd, Inc. is dedicated to enhancing human understanding through our innovative products, including Scribd®, Slideshare®, Everand™, and Fable. We empower billions globally to transform access into insight, application, and expertise.Culture at Scribd, Inc.At Scribd, we foster a culture where authenticity and boldness thrive. We encourage open debates, embrace unexpected developments, and empower every employee to prioritize customer satisfaction through decisive action.We believe the best results stem from a balance of individual flexibility and meaningful community connections. Our Scribd Flex program allows employees to choose their work style and location, ensuring optimal performance while fostering collaboration through intentional in-person interactions. Occasional attendance at our offices is required for all Scribd employees, regardless of their work location.We are looking for team members who embody “GRIT” — a blend of passion and perseverance towards long-term objectives. GRIT encapsulates our work philosophy: setting and achieving Goals, driving Results, generating Innovative solutions, and enhancing our Team dynamics through collaboration and positivity.Position Overview:We are in search of an accomplished Director of Customer Operations to drive both the strategic direction and daily execution of this vital function. The ideal candidate will transform company objectives into tangible operational results while cultivating high-performing teams. We seek a visionary leader who views Artificial Intelligence as a pivotal element in reshaping our community engagement, transitioning from traditional customer support to a forward-thinking, AI-centric operation that scales our outreach and enriches our audience connections.

About FormalAt Formal, we are revolutionizing the way teams manage and secure their data. Our innovative data security platform operates on autopilot, empowering organizations to gain insights and control over their data effortlessly.We are at the forefront of developing a next-generation, protocol-aware reverse proxy for datastores and APIs, enabling real-time visibility into data handling. This facilitates organizations in enforcing robust data protection measures, including masking, filtering, and anonymization policies to maintain compliance.Trusted by industry leaders such as Ramp, Gusto, and Notion, we tackle critical challenges in data security and compliance, data quality management, and infrastructure access.Formal is supported by esteemed venture capitalists, including Thrive Capital and Y Combinator, along with a network of angel investors comprising executives and founders from top tech companies like Datadog, Clickhouse, Plaid, and Vanta.About the RoleWe are seeking a proactive and dynamic Channel Account Specialist to enhance Formal's partnerships with channel partners. In this pivotal role, you will collaborate with our product, sales, and leadership teams to craft and implement strategic initiatives that drive growth and solidify Formal's position as a leader in the data security sector.What You'll DoStrategic Planning: Formulate and execute a comprehensive channel strategy aimed at revenue growth and partner ecosystem expansion.Partner Recruitment: Discover, engage, and onboard new channel partners, including resellers, distributors, and strategic alliances.Relationship Management: Cultivate and sustain strong, long-lasting relationships with key partners, acting as their primary contact and advocate.Sales Enablement: Equip partners with the essential tools, training, and resources necessary to effectively market and support our data security solutions.Performance Management: Establish performance metrics, oversee partner performance, and implement improvement plans to ensure partners achieve and surpass sales targets.Marketing Collaboration: Partner closely with the marketing team to design and execute joint marketing campaigns and events that stimulate demand and generate leads through the channel.Forecasting and Reporting: Provide precise sales forecasts and performance reports to inform strategic decision-making.

Join Bugcrowd, a pioneering force in cybersecurity since 2012. Our mission is to empower organizations to reclaim control and stay ahead of cyber threats by harnessing the collective creativity and expertise of our community of elite hackers, coupled with our innovative data and AI-powered Security Knowledge Platform™. Our diverse network of hackers excels at identifying hidden vulnerabilities and adapting to evolving threats, even zero-day exploits. With our unique CrowdMatch™ technology, we provide scalable and adaptable solutions tailored to your security needs. Discover how Bugcrowd is shaping the future of crowdsourced security by visiting www.bugcrowd.com. Headquartered in San Francisco and New Hampshire, we are backed by esteemed investors including General Catalyst, Rally Ventures, and Costanoa Ventures.Job SummaryAs a Senior Channel Manager, you will play a key role in expanding and nurturing our partner ecosystem, which includes system integrators (SIs), consultants, value-added resellers (VARs), managed security service providers (MSSPs), and strategic alliances. You'll be responsible for the recruitment and development of these partners while collaborating closely with account teams to enhance end-user adoption of Bugcrowd’s products and services.

About Scribd:At Scribd Inc. (pronounced “scribbed”), our mission is to ignite human curiosity. As part of our team, you will help craft a world rich with stories and knowledge, facilitate the exchange of ideas and information, and empower collective expertise through our innovative products: Everand, Scribd, Slideshare, and Fable.We cultivate a culture where our employees can express their true selves and take bold actions; where we engage in meaningful debates and commit to decisions, embracing the unpredictable twists of our journey. Every team member is empowered to take initiative while we remain focused on our customers.We believe in a balanced workplace structure that fuses individual flexibility with community connections. With our Scribd Flex program, employees can collaborate with their managers to select a work style that best fits their personal needs. A key element of Scribd Flex is our commitment to fostering intentional in-person interactions that enhance collaboration, build culture, and strengthen connections. Thus, occasional in-person attendance is required for all Scribd employees, irrespective of their work location.We are searching for new team members who embody “GRIT.” This concept represents the blend of passion and perseverance toward long-term objectives. At Scribd, we believe in the potential this can unlock, encouraging employees to embrace a GRIT-ty approach in their work. In practical terms, GRIT stands for setting and achieving Goals, delivering Results, contributing Innovative solutions, and positively influencing the Team through collaboration and a great attitude.Overview:We are on the lookout for an experienced Director of Customer Operations to spearhead both the strategic vision and the day-to-day management of this important function. The ideal candidate will translate company objectives into measurable operational outcomes while cultivating and developing high-performing teams. We seek a leader who perceives AI not merely as a tool for efficiency but as a transformative force in engaging with our community. This individual will guide the transition from traditional support models to an AI-first operation that not only expands our reach but also deepens the human connection with our audience.

The Opportunity:Join Reevo as the Head of Customer Success, where you will oversee all aspects of our post-sales operations. You will be responsible for driving customer activation, maximizing product usage, and ensuring high retention rates. Your primary goal is to guarantee that customers achieve the outcomes they expect from Reevo, and to create a scalable model for success.In this role, you will lead and expand the entire post-sales team, including:Onboarding and Activation (Implementation)Customer Success Managers (CSMs)Technical Account Managers (TAMs)Customer SupportYou will establish the frameworks, systems, and performance metrics that convert implementation to sustained adoption, adoption into tangible business results, and results into increased retention – all while collaborating closely with Sales and Account Management for renewals and growth. You will treat customer outcomes as a quantifiable business function that you manage comprehensively.We prioritize fostering a robust in-person culture, and we are currently in a phase of growth. Thus, we expect the team to work from our SF office five days a week — this is critical to our operational success and scaling efforts.Who You Are:A customer-centric business leader who is passionate about ensuring a seamless journey from activation to adoption, outcomes, and retention. You create teams and processes that make time-to-value predictable, product usage consistent, and renewals straightforward.You possess strong operational insights. You have a proven track record of scaling post-sales organizations while maintaining a balance between structure and adaptability across various segments, ensuring a high standard for customer experiences and execution quality.You approach challenges strategically and holistically, linking product usage patterns and customer outcomes with product development, go-to-market strategies, and sustainable unit economics.You are a skilled communicator and influencer—trusted by executives, product teams, and customers to manage complexities, foster alignment, and make informed decisions.You excel in ambiguous environments, bringing clarity, energy, and steadiness as the organization evolves.What You'll Do:...

At Paystand, we are not just another player in the fintech space; we are pioneers in decentralized finance (DeFi), revolutionizing the way businesses handle their financial operations. With vibrant offices in Santa Cruz, San Francisco, Austin, Minneapolis, Mexico City, Hermosillo, and Guadalajara, we are spearheading a global transformation in financial systems.Our Growing Ecosystem: Paystand is more than a company; it's a flourishing global network. Following our strategic acquisitions of Teampay, a leader in spend management, and Yaydoo, a premier Accounts Receivable (AR) and Accounts Payable (AP) platform in Latin America, we are crafting an extensive ecosystem aimed at transforming financial operations and accelerating business growth across the globe.Why Choose Paystand?What We Do: Leveraging the power of blockchain technology, we digitize receivables, automate financial processes, reduce time-to-cash, minimize transaction costs, and unlock new revenue opportunities for businesses.Our Mission: We are driven by a commitment to revolutionize digital payments and decentralize finance, creating a more open, inclusive, and transparent financial ecosystem, starting with B2B payments.Our Approach: As trailblazers in the DeFi movement, we don’t just follow trends; we create them. If you are passionate about shaping the future of fintech and eager to redefine what financial technology can achieve, Paystand is where you can make a profound impact.Join Us: Become part of something greater. Join Paystand and help us drive the financial revolution. Role Overview:The Partner Ecosystems team at Paystand is expanding, and we are on the lookout for enthusiastic and driven individuals to take on the role of Channel Partner Manager. In this position, you will develop and manage strategic relationships with Value Added Resellers (VARs) and drive new revenue growth for Paystand within our ERP ecosystems, including NetSuite, Sage, Microsoft, and Acumatica.You will work closely with cross-functional teams, including sales and marketing, to accelerate growth in our partners' strategies.

Why Join Ivo?At Ivo, we pride ourselves on offering premier AI-driven products in the expansive realm of enterprise contracts. Our impressive growth trajectory has seen us expand our Annual Recurring Revenue (ARR) by 6X over the past year, solidifying our reputation by partnering with some of the most renowned brands globally, including Reddit, Pinterest, CDW, Canva, Uber, and IBM. Recently, we secured a $55M Series B funding round, which is fueling our rapid expansion.With a diverse clientele of over 400 global customers, we are on the lookout for a dynamic and experienced leader in customer success to elevate our service offerings and ensure that our clients enjoy an exceptional experience with our products.Position OverviewWe are in search of a visionary Head of Customer Success to establish and lead our customer success strategy. This pivotal role is essential to guarantee that our customers derive remarkable value from their engagement with Ivo.As a builder, you will create and refine the systems, processes, and team dynamics that foster user engagement with Ivo, ensuring our users share our enthusiasm for the platform. You will oversee the entire customer success spectrum across our enterprise and mid-market sectors, leading a team of top-tier Customer Success Managers dedicated to driving user success.

At Neara, we're pioneering the ability to stress-test entire power grids against severe weather events before they even occur.Utilizing cutting-edge machine learning technology, we create engineering-grade, physics-enabled digital twins of electricity grids across four continents, enabling asset owners to address their most significant challenges and implement viable solutions across extensive infrastructures.By simulating extreme weather conditions and structural stress on a network-wide scale, we empower major utility companies to identify risks, optimize their investments, and contribute to a more resilient global energy future.Our team consists of exceptional individuals dedicated to making a real-world impact through AI and machine learning, accelerating processes from data classification to complex scenario analysis. We foster a culture of innovation where every member takes ownership of our mission, and we are looking for smart, creative individuals to help us extend our influence globally.We are on the lookout for a leader who excels in complex project management, customer success, and strategic consulting. This role is for someone who thrives in orchestrating high-stakes enterprise accounts, managing technical workflows, and engaging demanding stakeholders with confidence and independence.You will guide a small team of elite technical professionals. While deep coding expertise is not mandatory, possessing the technical intuition to validate solutions, identify inefficiencies, and ensure optimal team performance is crucial. Your primary objective is clear: to deliver exceptional value to our customers. You are here to tackle real problems, not merely manage contracts.

Are you a passionate leader with a dedication to customer satisfaction? We are seeking a Director of Customer Success to join our dynamic team at Osaro. In this pivotal role, you will drive customer engagement strategies, ensuring our clients maximize the value of our products and services.You will lead a team of Customer Success Managers, develop best practices for customer onboarding, and cultivate strong relationships with key stakeholders. Your expertise in customer advocacy will be crucial in influencing product development and improving overall customer satisfaction.

SquareTrade, Inc. is seeking a dynamic and results-driven Director of Growth Strategy to lead our initiatives in channel management and sales. This pivotal role involves crafting and executing growth strategies that align with our corporate vision. The ideal candidate will leverage their expertise to drive market expansion, optimize sales performance, and foster partnerships that enhance our competitive edge.As the Director of Growth Strategy, you will collaborate with cross-functional teams to identify new business opportunities, analyze market trends, and implement effective sales strategies. Your leadership will be essential in mentoring a team of talented professionals, ensuring the achievement of growth objectives, and enhancing our market presence.

At Crusoe, we are dedicated to enhancing the availability of energy and intelligence. We are building the foundational technology that empowers a future where individuals can pursue ambitious projects with AI, all while maintaining a strong commitment to scale, speed, and sustainability.Join us in the forefront of the AI transformation with our sustainable technology at Crusoe. In this role, you will spearhead significant innovations, make a real difference, and collaborate with a team that is leading the way in responsible and transformative cloud infrastructure.About this Role:As the Director of Customer Operations, you will serve as the strategic and technical backbone of the Customer Organization. Your primary responsibility will be to drive operational excellence, efficiency, and scalability throughout the entire customer journey. This position entails direct management of the systems, data, processes, and programs that empower our Customer Success Managers (CSMs) to maximize customer value and foster advocacy. The ideal candidate will possess expertise in process design, Gainsight platforms, and hands-on data analytics.What You'll Be Working On:You will lead the strategy and execution across four essential operational areas:1. Customer Enablement and AdoptionContent Strategy: Collaborate with Product and Marketing teams to outline the enablement roadmap, ensuring customers access timely resources for optimal adoption and usage.Training Programs: Develop and monitor customer-facing training and enablement initiatives (e.g., certifications, knowledge base utilization).Efficacy Measurement: Create metrics (e.g., content engagement, time-to-value, reduction in support inquiries) to demonstrate the ROI of customer enablement endeavors.2. Reporting, Tooling, and Data FocusBusiness Analyst Role: Act as the lead Business Analyst for Customer Success, thoroughly assessing the current tool stack (e.g., Salesforce, Gainsight, BI tools) and suggesting tooling and automation enhancements to boost CSM effectiveness.Data Integrity & KPIs: Establish and manage key Customer Success KPIs (e.g., Net Revenue Retention, Churn, Customer Lifetime Value, Health Score). Ensure data accuracy across all platforms.Advocacy Tooling: Develop and implement systems and processes for customer reference programs, testimonials, and case studies, focusing on tooling to drive advocacy and optimize the pool of satisfied customers.

Join Casap as the Head of Customer SuccessCasap is a pioneering Series A startup based in San Francisco, having successfully raised over $30 million from esteemed investors like Emergence, Lightspeed, and Primary Ventures. Founded by visionary product leaders from Robinhood and Chime, our mission is to revolutionize banking operations by automating disputes and combating friendly fraud. Our innovative solutions have garnered appreciation from everyday users to major financial institutions.We are on the lookout for a Head of Customer Success to spearhead the entire post-onboarding customer experience and establish a top-notch Customer Success department from scratch. You will be responsible for developing and executing strategies across customer success, support, renewals, and account growth, ensuring optimal customer satisfaction and retention. Collaborating closely with Sales, Product, Engineering, and Implementation teams, you will help our customers derive maximum value from our offerings.

Checkr, Inc. is seeking a Director of Customer Marketing to guide how customers interact with the company and contribute to its growth. This position is located in Denver, Colorado or San Francisco, California. Role overview The Director of Customer Marketing leads efforts to engage Checkr’s customer base and drive retention. The role centers on shaping the customer journey and supporting business objectives through strategic marketing initiatives. What you will do Manage and mentor a team focused on developing marketing campaigns that reach a wide range of customers. Apply data and insights to create marketing strategies aimed at increasing customer retention and lifetime value. Maintain a consistent, high-quality experience for customers throughout their relationship with Checkr. Collaborate with sales, product, and customer success teams to ensure marketing aligns with company priorities. What sets this role apart This leadership role offers the ability to shape major business results and promote customer-centered marketing within a collaborative environment focused on growth.

Join WEKA, a pioneering force in redefining the enterprise data stack for the AI era. Our WEKA® Data Platform establishes a benchmark for AI infrastructure with a versatile, cloud, and AI-native software solution deployable anywhere. We’re transforming outdated data silos into dynamic data pipelines, enhancing the performance of GPUs and AI workloads, while significantly lowering energy consumption.As a pre-IPO company experiencing rapid growth, WEKA has successfully raised $375M in funding with support from top-tier venture capitalists and strategic investors. We empower some of the world's most innovative enterprises and research organizations, including 12 Fortune 50 companies, to accelerate their discoveries and achieve sustainable outcomes.Our mission is to assist customers in navigating complex data challenges, driving innovation, and fostering business growth. If you resonate with our vision, we welcome you to embark on this thrilling journey with us.