Director Of Small And Medium Business Advertising Marketing jobs in San Francisco – Browse 2,364 openings on RoboApply Jobs

Director Of Small And Medium Business Advertising Marketing jobs in San Francisco

Open roles matching “Director Of Small And Medium Business Advertising Marketing” with location signals for San Francisco. 2,364 active listings on RoboApply Jobs.

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OpenAI logo
Full-time|On-site|San Francisco

OpenAI is hiring a Director of Small and Medium Business Advertising Marketing in San Francisco. This leadership role focuses on shaping and executing marketing strategies that support advertising solutions for small and medium businesses. The position aims to drive customer engagement and contribute to business growth through targeted marketing efforts. Wha…

Apr 29, 2026
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MERU logo
Full-time|On-site|New York, NY, Atlanta, GA or San Francisco, CA

About MERU:At MERU, we are a dynamic team driven by values and dedicated to transforming businesses. Our focus is on providing expert advisory services and data analytics to middle-market companies with annual sales ranging from $50 million to $2 billion. Our esteemed clientele includes private equity firms, credit funds, investment banks, and law firms. With a foundation rooted in the experience of professionals from Alvarez & Marsal and McKinsey, we have rapidly grown over the past eight years.The MERU Culture:We believe in partnership over consultancy. As a team member at MERU, you will engage in solving our clients' most challenging issues, backed by a collaborative group that inspires and supports you.We strive to cultivate well-rounded professionals by providing training across all of MERU's services. Our focus extends beyond technical skills to include leadership and interpersonal skills, ensuring our team is equipped to manage client engagements and lead teams to success. By fostering this comprehensive development, we enhance our clients' outcomes.MERU is committed to your career advancement. Each team member is paired with an internal coach to help navigate their professional development goals. We prioritize your growth and provide unique opportunities to achieve your aspirations.We value work-life balance and only travel when necessary, promoting a culture that respects your personal life. By encouraging this balance, we aim to foster satisfaction and longevity among our team members.Joining MERU means advancing your career while retaining your entrepreneurial spirit and commitment to delivering meaningful solutions and value to our clients. Learn more about our culture and core values here: https://wearemeru.com/meru-way/In the role of Director of Marketing & Business Development, you will define our brand's market presence and enhance our relationships with clients and partners. This senior position is ideal for a professional who excels at integrating marketing strategy, business development, and client relationship management.

Sep 18, 2025
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AudioStack logo
Full-time|Remote|San Francisco, California, United States

OverviewJoin us at AudioStack as a driven and passionate Business Development Director or VP. You will spearhead the growth of our partnerships with Video Publishers, Platforms, and Ad Tech partners throughout North America. This pivotal role is dedicated to promoting the adoption of AudioStack’s cutting-edge AI audio production infrastructure within the video advertising landscape.Your mission is to accelerate our growth by managing the entire sales process—from identifying prospects to finalizing deals—with an emphasis on expanding AudioStack’s market presence in this crucial region. This position is entirely remote, allowing you to work independently while receiving guidance from our esteemed global commercial leadership team.About AudioStackAudioStack stands at the forefront of AI audio production infrastructure. If you have a passion for the Voice & Audio domain (think Podcasts, CTV, YouTube, Spotify, AI Voice, Programmatic, etc.) and excel in a dynamic environment where audio innovation meets automation, then this opportunity is tailor-made for you.As an API-first, Audio-as-a-Service company, we leverage proprietary AI and Audio Automation & Personalization technology to deliver scalable, dynamic, and highly relevant audio experiences across various platforms.Become a part of our global team of dedicated technologists, inventive thinkers, and business developers, and help us redefine the potential of audio.Key Responsibilities – What You'll Be Doing Drive revenue growth in the North American region, focusing on B2B sales to video publishers, video ad platforms, and adtech vendors.Identify, engage, and secure strategic partnerships with Video Publishers, OTT/CTV Platforms, and Video AdTech stakeholders.Manage the complete sales cycle with a consultative approach—from prospecting to negotiating deals and onboarding.Develop and implement strategic sales plans to achieve ambitious growth targets.Establish and nurture long-term relationships with senior stakeholders across the video advertising sector.Provide market insights, forecasts, and regular updates to senior commercial leadership.Collaborate with cross-functional teams to facilitate new client implementations and product innovations.Act as a strategic voice in refining AudioStack’s positioning within the North American video market.Assist in enhancing AudioStack’s brand visibility and commercial reach at key conferences, events, and industry networks.

Mar 31, 2026
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The Trade Desk logo
Full-time|On-site|Chicago; Denver; Los Angeles; New York; San Francisco

Join The Trade Desk as a Director of Advertiser Insights, where you will lead the charge in transforming data into actionable insights that drive advertiser success. In this pivotal role, you will collaborate closely with cross-functional teams to elevate our understanding of client needs and enhance our advertising solutions. Your strategic thinking and analytical skills will be essential in uncovering trends and delivering impactful recommendations to our clients.

Mar 13, 2026
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Brex logo
Full-time|$226K/yr - $282.5K/yr|Hybrid|San Francisco, California, United States

Why Join Our TeamAt Brex, we are revolutionizing financial management through our AI-driven spend platform. Our integrated solutions for corporate cards, banking, and global payments empower businesses to manage their expenditures with confidence. From startups to established enterprises like DoorDash, Flexport, and Compass, thousands of companies leverage Brex to optimize spending, mitigate costs, and enhance operational efficiency on a global scale.Joining Brex means embracing challenges, pushing boundaries, and collaborating with some of the brightest professionals in the industry. We are dedicated to fostering a diverse workforce and an inclusive culture where your aspirations can soar. We equip you with the necessary tools, resources, and support to advance your career.Sales at BrexSales serves as the driving force behind Brex's growth. Our team focuses on acquiring new clients, expanding existing partnerships, and contributing to the company's financial success. With limitless territories and uncapped potential, your ambition defines your success. We celebrate our achievements together and reward high performance. If you are eager to promote a groundbreaking product with ownership, you'll find your place here.Your RoleAs a Senior Manager of Small Business Partnerships, you will be crucial in expanding our market presence and generating leads through channel partnerships. You will develop and formalize our channel partnership strategy, foster strong relationships, and successfully integrate new partners into our ecosystem. Your focus will be on collaborating with law firms, banks, lenders, credit marketplaces, and similar industry partners to drive scalable growth. If you have a proven track record of exceeding goals and a passion for establishing mutually beneficial business relationships, this is an opportunity to make a meaningful impact in a rapidly growing setting.Work EnvironmentThis position is based in our San Francisco or New York City office within a hybrid work model that combines the dynamic environment of the office with the flexibility of remote work. We ask for a minimum of three coordinated office days per week: Monday, Wednesday, and Thursday, along with the option for up to four weeks of fully remote work each year!

Mar 12, 2026
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OpenAI logo
Full-time|On-site|San Francisco

About Our TeamAt OpenAI, we are dedicated to championing the responsible and broad adoption of artificial intelligence. Our Marketing team plays a pivotal role in this mission by gaining profound insights into customer demographics and market trends, guiding product development, establishing sustainable monetization frameworks, and enhancing awareness and engagement across OpenAI’s offerings.We utilize a data-centric methodology to dissect market landscapes, formulate monetization tactics, and identify customer requirements that drive product strategy and communication. Collaborating intricately with Sales, Partnerships, Product, Engineering, Research, Communications, and Design, we aim to deliver a seamless customer journey and spearhead go-to-market initiatives for new product introductions across various channels.About the RoleWe are on the lookout for a Monetization Product Marketing Manager specializing in Advertising to help us refine and expand our advertising products and market strategy. In this role, you will blend strategic insight, market analysis, and customer understanding with strong product knowledge to steer roadmap priorities, mitigate risks, and drive successful launches that yield tangible business results. This position is perfect for an individual who excels in dynamic environments, enjoys translating complex technical capabilities into clear customer benefits, and can lead cross-functional initiatives effectively.Your Responsibilities Will Include:Conducting comprehensive market assessments and customer discovery to pinpoint advertiser needs, emerging trends, and competitive landscapes.Translating insights into actionable product requirements, positioning, and go-to-market strategies in close collaboration with Product and Engineering teams.Working alongside Design, Data Science, and Analytics to establish success metrics, measurement strategies, and experimentation frameworks.Identifying potential product risks (e.g., performance, safety, policy, trust) and orchestrating cross-functional strategies to address them.Taking ownership of launch strategies and execution for new and enhanced advertising products, encompassing messaging, enablement, and rollouts.Crafting clear narratives and resources that communicate value effectively (e.g., positioning documents, sales presentations, FAQs, internal communications).Leading the go-to-market strategy and coordination to foster product adoption and sales, in partnership with Sales, Partnerships, and Product teams (including client communications and product documentation).Facilitating coordination across stakeholders to ensure alignment on workstreams, eliminate obstacles, and achieve timely outcomes.

Feb 5, 2026
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OpenAI logo
Full-time|On-site|San Francisco

Join Our Visionary TeamAt OpenAI, we are dedicated to promoting the responsible and widespread adoption of artificial intelligence. Our Marketing team plays a pivotal role in this mission by gaining deep insights into customer audiences and market dynamics. We strive to influence product development, establish sustainable monetization models, and enhance awareness and usage of OpenAI’s innovative products and platform.We adopt a data-driven methodology to explore market trends, develop monetization strategies, and identify customer needs that drive product strategy and messaging. Our collaborative approach involves close partnerships with Sales, Partnerships, Product, Engineering, Research, Communications, and Design teams to ensure a seamless customer experience and successful go-to-market strategies for new product launches across various channels.Your Role as Advertising Marketing Science LeadWe are seeking a dynamic leader in Advertising Marketing Science to establish and scale our advertiser-facing reporting, measurement, and attribution credibility. You will leverage your measurement expertise and cross-functional leadership skills to shape how advertisers perceive performance on OpenAI and ensure our reporting aligns with their existing measurement frameworks, including MTA, incrementality/lift testing, and MMM/geo experimentation.Initially, this position will involve hands-on contributions as you build the methodological foundations of OpenAI’s advertising measurement system. As the role evolves, you will define the strategic vision, operational model, and team structure necessary to scale this function globally in response to growing advertiser adoption.This opportunity is perfect for an individual who thrives on creating new capabilities from the ground up, can effectively communicate intricate causal measurement methodologies into trusted industry narratives, and is passionate about collaborating with cross-functional teams, including Product, Engineering, Sales, Partnerships, and Legal, to build a privacy-conscious measurement ecosystem.Key Responsibilities:Define OpenAI’s advertiser measurement strategy, ensuring our reporting aligns with diverse attribution methodologies (MTA, incrementality/lift testing, MMM, geo experimentation) and partner measurement frameworks.Establish the foundational structure of OpenAI’s Marketing Science function, initially leading efforts as an individual contributor while designing the long-term team structure, operational model, and measurement programs.Facilitate advertiser-facing measurement discussions, representing OpenAI in executive briefings and industry conversations while instilling confidence in our methodologies and reporting.

Mar 6, 2026
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Vonage logo
Full-time|$130K/yr - $155K/yr|On-site|San Francisco, CA

Join Vonage and be a part of reshaping cloud communications for businesses around the globe!About Vonage SalesAt Vonage, we are transforming the way businesses communicate in the rapidly evolving digital landscape. Our Sales team is dynamic, customer-centric, and dedicated to delivering innovative UCaaS, CCaaS, and AI-driven solutions.As a Salesforce Alliance Partner Manager, you will play a crucial role in executing our Salesforce ecosystem strategy, enhancing our market presence, and fostering strong partnerships.Importance of This Role:The Salesforce Alliances team serves as a vital growth engine for Vonage, driving revenue and building alignment with Salesforce and its ecosystem. This position is ideal for someone passionate about relationship-building and strategic partnerships.If you possess experience within the Salesforce ecosystem or have a robust background in partner management, we encourage you to apply!Your Responsibilities:Generate referral business for the Salesforce Small Business Segment.Develop, maintain, and manage relationships with Salesforce Small Business teams.Coordinate with Vonage sales representatives and Salesforce counterparts to drive pipeline and close deals.Lead executive alignment and sales engagement to position Vonage as Salesforce’s premier communications partner.Organize and execute joint field events with Salesforce for both partners and customers.Work collaboratively across Vonage to sustain momentum on partner strategy and joint initiatives while coordinating interlocks, milestone tracking, and strategy sessions with partners and internal stakeholders. Drive execution of regional go-to-market strategies with Salesforce and other partners and provide internal training sessions to equip Sales, Product, Services, and Support teams on partner ecosystem.

Jan 21, 2026
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Gusto logo
Full-time|$150K/yr - $210K/yr|On-site|Denver, CO;San Francisco, CA;New York, NY

About GustoAt Gusto, we are dedicated to fostering the growth of the small business economy. We manage essential services—such as payroll, health insurance, 401(k)s, and HR—so business owners can concentrate on their passion and serve their customers better. With teams located in Denver, San Francisco, and New York, we proudly support over 400,000 small businesses nationwide, while cultivating a workplace that reflects and honors the diverse customers we serve. Discover more about our Total Rewards philosophy. About the Role:Gusto is on the lookout for a visionary builder to step into the role of Head of Gustie Growth as we innovate how growth is approached in an AI-integrated organization. This position centers on crafting the systems that influence daily growth, moving beyond mere courses and programs to the very mechanics of work itself. Processes such as onboarding, feedback, performance evaluations, promotions, and leadership expectations should inherently facilitate continuous improvement without requiring additional effort. You will lead the charge in developing new frameworks while dismantling outdated practices. AI will play a crucial role in this transformation, serving as a practical tool for reflection, coaching, and skill enhancement. The objective is straightforward yet challenging: to make growth evident, ongoing, and unavoidable. This position is ideal for someone eager to build something lasting, test its effectiveness in real-world scenarios, and continuously refine it. Success here could inspire replication elsewhere; failure will lead to rapid learning and adaptation.About the Team:The Talent Development team operates within the Gustie Engagement Team, united in our mission to empower Gusties to craft the most rewarding chapters of their careers. We achieve this by shaping conditions that promote clarity, connection, and commitment throughout the employee journey—not through programs, but through the very nature of work.Responsibilities:(Expectations may evolve as part of the role.)Oversee the Gustie growth system at Gusto, from onboarding to executive leadership, with AI as an integral component.Revamp key moments such as feedback, performance assessments, and promotion decisions to ensure AI actively supports real-time reflection, learning, and improvement.Collaborate with AI as a design partner...

Feb 23, 2026
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Secureframe logo
Full-time|Hybrid|New York, San Francisco, Washington DC

Join Secureframe as an Account Executive focused on Small and Medium Businesses (SMB). In this dynamic role, you will be instrumental in driving future growth by identifying, qualifying, and nurturing relationships with prospective clients, ultimately transforming them into satisfied Secureframe customers. Your expertise in sales will shine as you engage in both technical and business discussions with stakeholders at various organizational levels, including C-suite and VP-level executives. Your analytical approach will demonstrate how our solutions enhance client business models, positioning Secureframe as a valuable partner. Thrive in a fast-paced environment, collaborate with motivated colleagues, and continuously seek opportunities to add value and elevate our business.

Oct 9, 2024
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Scribe logo
Full-time|On-site|San Francisco

We are seeking a dynamic and results-driven Sales Manager to lead our sales efforts targeting small and medium businesses (SMB). In this pivotal role, you will develop and execute strategies to drive sales growth, enhance customer relationships, and achieve sales targets. You will oversee a team of sales professionals, providing guidance and support to ensure success in a competitive marketplace.

Mar 23, 2026
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Plaid logo
Full-time|On-site|San Francisco

As an Account Manager specializing in Small and Medium Businesses (SMB) at Plaid, you will play a critical role in driving client success and fostering strong relationships. You will collaborate with diverse teams to develop tailored solutions that meet the unique needs of our SMB clients. This position involves understanding client goals, delivering exceptional service, and ensuring that our clients maximize their use of Plaid’s technology.

Feb 24, 2026
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Gusto logo
Full-time|$133K/yr - $207K/yr|On-site|Denver, CO;San Francisco, CA;New York, NY;Las Vegas, NV;Atlanta, GA;Phoenix, AZ; Toronto, ON; Chicago, IL

Gusto helps over 500,000 small businesses by making payroll, health insurance, retirement plans, and HR simpler. The company operates from offices in Denver, San Francisco, and New York, and aims to build teams that reflect the diversity of its customer base. Gusto’s mission is to free business owners from administrative tasks so they can focus on what matters most to them. Full-time roles at Gusto include a competitive salary, equity in the form of RSUs, and a comprehensive benefits package. Compensation depends on role, level, and location. More information can be found in Gusto’s Total Rewards philosophy. AI is central to Gusto’s operations. Team members are encouraged to use AI tools relevant to their responsibilities and to keep their skills current as technology evolves. Experience with AI will be evaluated during the interview process. Role overview Word-of-mouth drives growth for many small businesses, and Gusto’s customers are strong advocates. The Director of Customer Referral & Emerging Channels will turn this advocacy into a scalable customer acquisition strategy. This leader will oversee programs that encourage referrals, activate testimonials, and test new communication channels such as chat. AI tools will be used to identify potential advocates, personalize outreach, and detect signals that point to likely referrers. Collaboration with the AEO team is key, as this role coordinates innovative strategies across the sales funnel. The position is well suited for someone who enjoys refining existing programs and launching new ones, always with an eye on unlocking growth within Gusto’s customer community. Demand Generation Team The Demand Generation team is responsible for driving qualified leads and customer growth across all channels. They work closely with Sales, Product, and RevOps to create scalable programs that deliver measurable results. The team values experimentation and combines creative thinking with analytical rigor. The Director will lead a group of marketers focused on supporting small businesses and improving their approach to growth marketing. Locations Denver, CO San Francisco, CA New York, NY Las Vegas, NV Atlanta, GA Phoenix, AZ Toronto, ON Chicago, IL

Apr 24, 2026
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Scribe logo
Full-time|Hybrid|San Francisco

Join Our Team as a Customer Success Specialist for SMB at Scribe! Overview – The Impact of This RoleAs a vital member of Scribe’s SMB Customer Success team, you will be instrumental in supporting approximately 1,200 high-growth customers in a dynamic environment. This position is essential for enhancing our operational impact by ensuring smooth onboarding, implementing proactive risk management, facilitating thoughtful renewals, and uncovering expansion opportunities within a diverse customer portfolio. If you are passionate about combining a personalized approach with scalable solutions and leveraging AI to enhance productivity, this role is designed for you. Role ResponsibilitiesAs a Customer Success Specialist at Scribe, you will engage with small to medium-sized businesses with fewer than 1,500 employees and an annual Scribe spend of under $18K. This role is characterized by flexibility, allowing you to switch contexts among various accounts and stages of the customer lifecycle—from onboarding new clients in the morning to managing renewals in the afternoon and identifying opportunities for expansion by day's end.You will utilize a shared Success inbox to provide customers with prompt and insightful support. Your duties will include onboarding, managing renewals, identifying risks proactively, and qualifying expansion opportunities. Simultaneously, you will contribute to our scalable enablement initiatives, including webinar programs that cater to our broader Enterprise customer segment.This role thrives at the intersection of implementation and innovation. You will help refine onboarding processes, minimize manual tasks in renewals and risk management, and explore more strategic and tailored approaches within a scalable framework. You'll also be expected to embrace AI tools such as ChatGPT and Copilot to enhance efficiency and continuously improve our customer service.Collaborating closely with the wider Customer Success team and cross-functionally, you will ensure our SMB customers achieve quick time-to-value and sustained success with Scribe. Work LocationThis position is hybrid, with our headquarters located in the vibrant city of San Francisco, California. We require candidates to reside in or near San Francisco and to be present in the office three days a week.

Feb 22, 2026
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NerdWallet logo
Full-time|On-site|NerdWallet US

At NerdWallet, we are dedicated to empowering small business owners with the insights, tools, and confidence they need to make informed financial choices that pave the way for successful ventures. With 27.9 million small businesses in America, we believe each deserves clear guidance and access to optimal financial options. Our team is passionate about providing advice and technology that simplify decision-making. By supporting entrepreneurs in areas such as lending, banking, and financial management, we contribute to job creation and the vitality of local economies. If you are driven by creating a meaningful impact and eager to assist business owners in realizing their aspirations, we invite you to join our team.As the Senior Product Manager for the Small and Medium Business (SMB) segment at NerdWallet, you will take charge of defining and executing the product strategy, crafting solutions that help business owners meet their objectives. This role integrates customer insights, data analysis, and business strategy to create scalable solutions that deliver significant benefits to SMBs in lending, banking, and financial management. You will work closely with cross-functional teams including engineering, design, data, analytics, and marketing to launch innovative products that balance a long-term vision with effective execution and measurable outcomes.You will oversee end-to-end product initiatives within the SMB portfolio, from discovery to launch and continuous improvement. This encompasses identifying customer needs and business goals, establishing success metrics, and converting them into actionable roadmaps and detailed requirements. Collaborating with engineering, design, analytics, and marketing teams, you will build, test, and deliver features that enhance customer experience and drive business performance while developing scalable systems that support personalized acquisition, retention, and cross-sell strategies. Grounded in data and customer feedback, you will consistently evaluate performance, adjust priorities, and communicate the product vision, strategy, and results to stakeholders and executive leadership.

Feb 25, 2026
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Block, Inc. logo
Full-time|On-site|San Francisco, CA, United States of America

Join Block, Inc. as an Inbound Sales Manager focused on driving growth within the Small and Medium Business (SMB) segment. In this pivotal role, you will lead a dynamic team dedicated to converting leads into loyal customers, fostering lasting relationships, and achieving sales targets. Your strategic guidance will empower your team to excel in a fast-paced environment, ensuring that every customer interaction reflects our commitment to excellence and service.

Apr 8, 2026
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Smartsheet Inc. logo
Full-time|On-site|San Francisco, CA, USA

Role overview Smartsheet seeks an Account Executive to support small and medium businesses in San Francisco, CA. The focus is on building strong relationships with clients, applying effective sales strategies, and helping expand the SMB customer base. What you will do Create and apply sales strategies designed for SMB clients Connect with both potential and current customers to understand their business needs Expand the SMB client portfolio by proactive outreach and ongoing relationship management Maintain high customer satisfaction at every stage of the sales process Location This role is based in San Francisco, CA, USA.

Apr 24, 2026
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flex logo
Full-time|Remote|San Francisco, California, United States

Role overview flex seeks an Account Executive focused on serving Small and Medium Business (SMB) clients in San Francisco. The position involves expanding relationships with SMB customers, driving sales, and supporting growth within this market segment. What you will do Lead sales efforts targeting SMB clients Build and sustain strong client relationships Understand client needs and connect them with flex’s offerings Support the company’s growth strategy for the SMB sector Provide attentive and high-quality customer service Location This role is based in San Francisco, California.

Apr 24, 2026
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Mapbox logo
Full-time|$200K/yr - $264K/yr|On-site|Mapbox US

Mapbox is the premier real-time location platform designed for the modern era of location-aware businesses. As the only platform that provides a comprehensive suite of tools for navigating people, packages, and vehicles seamlessly, Mapbox is trusted by over 4 million registered developers. Our commitment to flexibility, security, and privacy compliance sets us apart. Organizations utilize Mapbox's applications, data, SDKs, and APIs to craft personalized and engaging experiences that captivate their customers.Our MissionThe Marketing and Communications team at Mapbox plays a vital role in shaping the company's public perception and showcasing our innovative location technology solutions. We highlight the value of Mapbox through strategic campaigns and high-quality content that emphasize product features, share customer success stories, and bolster brand awareness.Your RoleWe are in search of a dynamic Director of Marketing who will spearhead and integrate the core marketing functions at Mapbox—overseeing corporate marketing and communications, demand generation, and product marketing. In this pivotal role, you will craft and implement our go-to-market strategy, develop scalable integrated programs, and deliver impactful product-led messaging that resonates with developers, decision-makers, and partners. You will set the vision and guide a high-performing team while actively driving campaigns, crafting compelling narratives, and establishing systems that convert. Most importantly, you will adopt a results-driven approach, ensuring our marketing investments yield a substantial return and propel business growth.Strategic Leadership: Formulate and execute a cohesive marketing strategy that aligns brand, demand generation, and product marketing with company objectives, establishing KPIs and growth models for product-led and enterprise success.Team Development: Recruit, mentor, and lead a high-performing marketing team across demand generation, product marketing, and corporate marketing, fostering a culture of experimentation that promotes rapid iteration and continuous improvement.Demand Generation Initiatives: Lead integrated campaigns aimed at increasing developer adoption, facilitating self-serve sign-ups, and expanding the enterprise pipeline, while collaborating with Sales and RevOps on paid acquisition, lifecycle marketing, and lead nurturing.Product Marketing Ownership: Develop clear positioning and messaging for the Mapbox portfolio targeting both technical and business audiences, oversee go-to-market launches, and leverage market research to refine segmentation strategies.

Mar 2, 2026
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Plain logo
Full-time|Hybrid|San Francisco office

Plain is at the forefront of revolutionizing customer support for contemporary B2B companies. Our mission is to create the fastest and most robust platform that empowers organizations to transcend traditional reactive support and foster genuine customer relationships.Renowned companies like Cursor, Ashby, and Sanity rely on Plain to streamline customer interactions, foster enhanced team collaboration, and elevate their operational workflows with cutting-edge AI technology.We are a close-knit team with offices in San Francisco and London. This position is hybrid, requiring presence in our SF office three days a week.Why This Role Stands OutThe B2B customer support landscape is undergoing a transformative evolution, driven by AI that redefines customer engagement from a segregated function to a comprehensive company initiative. Plain is strategically positioned at the heart of this transformation, and we are searching for our inaugural Head of Marketing to craft and convey our narrative.With our brand already established with limited marketing resources, the potential for growth with a dedicated leader is immense. In this role, you will define our marketing narrative, oversee the entire marketing function, and be equipped with the resources necessary to expand your team. You will begin with two talented team members (a Head of Demand Generation and a Head of Community) and report directly to Simon, our CEO.Your ResponsibilitiesOwn the Narrative: Develop the positioning and story that will establish Plain as the preferred choice for modern support teams. Collaborate closely with Simon to refine this narrative while infusing your own vision and conviction into every launch, campaign, and interaction.Make the Message Stick: Ensure consistent messaging across all platforms, so that the Plain story resonates uniformly whether encountered on Twitter, at events, or during sales discussions.Build the Function: Expand the team from two to five or more within the first year. Establish operational frameworks, narrative structures, launch processes, and maintain robust feedback loops with Sales and Product teams.Drive GTM: Execute a cohesive, experiment-driven go-to-market strategy. While familiarity with demand generation is essential for prioritization and problem-solving, this role is not primarily hands-on in demand generation.Measure Success: Success will be evident as our share of voice increases, brand awareness rises, and our inbound pipeline strengthens.Stay Close to the Business: Maintain tight feedback loops with Sales and Product teams to ensure our narrative remains sharp and impactful during launches.Why Join Us?This position offers a unique opportunity to shape the future of customer support marketing within a dynamic and innovative company.

Mar 19, 2026

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