Employee Experience Manager

We are seeking a dedicated and innovative Employee Experience Manager to join our team at livekit. In this fully remote role, you will play a crucial part in enhancing the overall employee experience, fostering a vibrant work culture, and ensuring that our employees feel valued and engaged. Your expertise will contribute to creating an inclusive and producti…

Join Harvey as an Employee Experience Program Manager and play a pivotal role in shaping our employee engagement and experience initiatives. You will be responsible for designing, implementing, and managing programs that enhance employee satisfaction and foster a vibrant workplace culture. Collaborate with cross-functional teams to ensure that our employee experience aligns with our company values and strategic objectives.

Why Join AngelListAt AngelList, we are tackling some of the most significant challenges in venture capital and private markets. Join a team that prioritizes precision, urgency, and strategic thinking. If you're passionate about influencing how startups secure funding and grow, this is your opportunity.About AngelListOur mission is to accelerate innovation by increasing the number of successful startups globally. We achieve this by creating a financial ecosystem that facilitates investment in transformative companies.As a pivotal hub of venture capital and the startup landscape, AngelList supports over $171 billion in assets and has facilitated investments in more than 13,000 startups, including over 300 unicorns. Currently, 57% of premier U.S. VC deals involve investors on our platform. While our reach is extensive, our ambitions are even greater.If you’re eager to help shape the future of private markets, we invite you to join us.About the RoleWe believe that in-person interactions are a crucial asset for driving company goals forward. Thoughtful face-to-face experiences strengthen relationships and foster learning that’s difficult to replicate in a virtual setting. Our office can become more than just a workspace; it can be a physical foundation for exceptional work.We are seeking a Senior Individual Contributor to manage our San Francisco hub and oversee programs that enhance the value of in-person engagement for the entire organization. This includes offsite events, travel arrangements, onboarding weeks, and the recurring activities that foster trust within our distributed team. In-person gatherings should serve a clear purpose, advancing genuine company priorities, and you should be able to articulate the intended outcomes and changes resulting from these interactions.This role embodies stewardship with significant impact. You pay attention to the details of the environment and the atmosphere of a room. You consider the energy and quality of experiences while operating with diligence. You complete processes, establish systems, and ensure that exceptional experiences are consistent rather than coincidental.

Join our dynamic team at speak as a Workplace Experience Manager, where you will play a pivotal role in enhancing the overall employee experience. You will be responsible for creating an engaging and productive workplace environment that fosters collaboration and innovation.In this role, you will manage various aspects of workplace operations, ensuring that our facilities meet the needs of our employees and clients. You will also spearhead initiatives aimed at improving workplace culture, addressing employee feedback, and optimizing the use of our office spaces.

About the Role elvespeed is looking for a Customer Experience Manager based in San Francisco, California. This role focuses on improving every stage of the customer journey. The goal: make sure customers have a positive experience with elvespeed’s products and services. What You Will Do Lead projects and initiatives to improve customer satisfaction Spot opportunities to enhance the customer journey Develop and implement solutions that address customer needs Work proactively to identify and resolve pain points

Join Accor Hotels as an Owner Experience Manager, where you'll play a pivotal role in enhancing the experience for our valued hotel owners. In this dynamic position, you will be responsible for fostering relationships, addressing concerns, and ensuring that our owners are fully supported in their endeavors. Your expertise will contribute to the overall satisfaction and success of our partnership.

DoorDash is seeking a Senior Manager of Workplace Experience to help shape the culture and daily life of teams in New York, NY and San Francisco, CA. This position centers on building a workplace where employees feel supported and engaged. Role overview This leader will guide efforts to improve workplace policies, programs, and facilities. The goal: create an environment that encourages collaboration and sparks new ideas. The Senior Manager will also ensure team members have access to the resources and support needed to do their best work. What you will do Lead projects and initiatives that enhance employee satisfaction Develop and refine workplace policies and programs Oversee improvements to facilities and resources Promote a culture that values collaboration and innovation Location This role is based in New York, NY or San Francisco, CA.

About UsAt Sydecar, we are on a transformative journey to reshape the private markets landscape. Our mission is to enhance accessibility, transparency, and liquidity within these markets by innovating the creation and execution of investment vehicles.We pride ourselves on being more than just a platform; we are a reliable partner in the venture capital arena. Our commitment lies in simplifying and standardizing the private investment experience, empowering capital allocators to connect with and support visionary entrepreneurs who are driving the future.Our platform is meticulously designed for simplicity and efficiency, taking care of essential behind-the-scenes operations—from automating banking processes and ensuring compliance to managing contracts, handling taxes, and streamlining reporting. This allows investors to focus on what truly matters: forging valuable deals and nurturing impactful relationships.Join us at Sydecar as we spearhead the evolution of private investing.About the RoleWe are seeking a Senior Manager of User Experience to redefine our product experience amidst our scaling efforts. This position demands a design leader with high ownership and execution capabilities who can navigate swiftly, make informed decisions, and drive projects to completion while upholding exceptional standards of craftsmanship and customer insight.In this role, you will oversee a team of Product Designers while retaining a hands-on approach. You will play a pivotal role in shaping product strategy through comprehensive user research, sound design judgment, and close collaboration with Product and Engineering teams.Our product operates within a regulated environment, catering to a diverse clientele that includes first-time investors, deal organizers, and large venture capital firms. This role necessitates a balance between compliance and regulatory requirements, while delivering an intuitive, world-class experience for complex financial workflows.Your ResponsibilitiesLead and Enhance the Complete User ExperienceDrive the evolution of user experiences for deal leads, investors, and internal operations teamsTake charge of design for high-impact initiatives from discovery through to deliverySimplify intricate, regulated workflows into clear, intuitive experiences that foster customer trustEstablish and uphold rigorous design quality standards while operating with the agility of a startup

Founded in 2007, Airbnb has transformed the way people experience travel by connecting over 5 million hosts with more than 2 billion guests across the globe. Each day, our hosts create unique stays and experiences that enable guests to engage with local communities authentically.The Community You Will Join:The Customer Support (CS) Platform and Experience organization focuses on designing seamless support journeys for our users while developing the products and platforms that assist our agents and community members seeking help from Airbnb. The CS Experience Platforms team is dedicated to delivering world-class support and adapting our service to meet the changing needs of our business through comprehensive technology solutions.The Difference You Will Make:In this pivotal role, you will mentor and lead a team of Customer Support Experience Managers and Platform Managers, equipping them to provide strategic solutions that enhance the overall support experience at Airbnb. Your leadership will have a direct impact on how we assist our users worldwide, elevating our support standards. You will also influence our customer support product and platform roadmaps, driving our CS initiatives forward while shaping Airbnb's broader product and service strategies from a customer support perspective.A Typical Day:Your responsibilities will include providing leadership and coaching to your team, focusing on their career development and performance management while ensuring they possess the necessary tools to succeed. You will collaborate with senior leadership to align your team's goals with the larger CS strategy, ensuring focus on high-impact projects that enhance support experiences for users and agents. Additionally, you will work cross-functionally with Product, Operations, Policy, and Analytics teams to shape key business decisions regarding new products, services, and policies. Monitoring the performance of various programs and technologies will be crucial as you provide decision-making support to your team and remove any obstacles to progress. Lastly, you will encourage innovation by motivating your team to explore new tools and technologies that can improve both the support experience and operational efficiency.

Role overview Patreon is looking for a Product Manager to focus on the Payments Experience in San Francisco. This position centers on improving how creators and supporters handle payments on the platform. The work directly impacts the quality and reliability of payment flows used by millions. What you will do Lead projects aimed at expanding and refining payment options for both creators and fans. Collaborate with engineering, design, and other teams to carry out product strategies. Spot and prioritize opportunities to make payments more seamless and dependable. Contribute to shaping the roadmap for payment features and ongoing improvements. Collaboration This role works closely with teams across Patreon to deliver payment solutions that support creators and improve the overall user experience.

At Scale AI, we are dedicated to creating dependable AI systems that influence the world’s critical decisions. The Brand Experience team is responsible for managing all facets of our brand, including our primary online presence, scale.com, which often serves as the first significant interaction prospects have with our offerings. As the Web Experience Manager, you will lead a talented team of developers and designers, taking complete ownership of our digital strategy, operations, and quality. This role is at the nexus of brand development, engineering, marketing, and design. You will translate the priorities of various cross-functional teams into a coherent roadmap, maintain high standards for quality, effectively utilize modern AI web tools, and ensure your team has the clarity and support necessary to excel. You are a people-centric leader with enough technical expertise to make informed decisions swiftly.

Whatnot is hiring an Engineering Manager focused on Customer Experience in San Francisco, CA. This position leads a team working to improve every stage of the customer journey. Role overview This role centers on guiding engineers as they build and refine technology to support customer needs. The team’s work aims to boost user satisfaction and make interactions with Whatnot more seamless. What you will do Lead and mentor a group of engineers dedicated to customer experience projects Drive technical solutions that improve how customers interact with the platform Shape and influence customer experience strategy to align with business objectives Ensure engineering efforts support both user satisfaction and company goals Impact Your leadership will help define how technology supports customers at Whatnot. The work done by this team directly affects customer satisfaction and the company’s ability to meet its objectives.

About MagicalMagical is a cutting-edge automation platform harnessing advanced AI to transform the healthcare landscape. We provide AI agents that are not just theoretical but are proven to work effectively in real-world scenarios.Our vision is to create 'AI employees' that streamline tedious, repetitive tasks that hinder productivity. With healthcare being a $4 trillion sector mired in administrative hurdles, we focus on automating critical processes such as claims processing, prior authorizations, and eligibility checks, allowing healthcare providers to prioritize patient care.Our TractionThe transition to agentic automation in healthcare is unavoidable, and we are at the forefront of this movement:Rapid revenue growth as clients expand their use of our solutions beyond initial workflows.7-day proof-of-concept implementations that showcase real value quickly, in contrast to industry norms that often take months.Self-healing automations that maintain production-grade reliability at scale, where many competitors struggle to deliver.Unlike many AI firms that make grand promises, we deliver dependable solutions that yield quantifiable results. Our company is backed by notable investors Greylock, Coatue, and Lightspeed, with a total of $41 million raised. Our founder, Harpaul Sambhi, is a seasoned entrepreneur who successfully sold his previous venture to LinkedIn.About the RoleAs the Software Engineering Manager for the Builder Experience team, you will lead and expand a talented group of engineers dedicated to optimizing our user-facing interfaces that simplify agent configuration.You should possess a deep passion for management and derive satisfaction from fostering the professional growth of your engineers. Your technical expertise will empower you to navigate intricate architectural discussions and convert complex technical challenges into effective business strategies. In this position, you will be the vital link between our product vision and its technical realization.This role requires a hybrid work model with 2 days per week in our San Francisco office.

Join Figma as an Onboarding Manager, where you will play a pivotal role in enhancing the customer journey. Your primary responsibility will be to guide new users through the onboarding process, ensuring they receive the best start possible with our product.You will collaborate closely with cross-functional teams to develop engaging onboarding programs that resonate with our customers, helping them achieve their goals effectively and efficiently. Your innovative strategies will not only enhance user satisfaction but also contribute to overall customer retention.

Join Adyen as an Engineering Manager focused on Developer Experience and Observability, where you'll lead a talented team dedicated to enhancing the development processes and monitoring capabilities of our platform. You'll play a critical role in shaping the future of our engineering practices, ensuring that our developers have the tools they need to succeed while maintaining high standards of observability in our systems.In this position, you will be responsible for mentoring engineers, driving technical initiatives, and collaborating with cross-functional teams to implement best practices. Your leadership will help foster a culture of innovation and excellence.

About the TeamJoin the innovative Answer Experience team at OpenAI, where we are transforming the way users interact with information through ChatGPT. Our multidisciplinary group collaborates across research, engineering, product management, and design to create engaging experiences that integrate intelligence, real-time data, and dynamic visual content. We strive to ensure that every user query is met with the optimal experience.About the RoleWe are seeking a seasoned engineering leader to drive the growth and development of our Answer Experience team.Your Responsibilities:Recruit and mentor a diverse, high-achieving engineering teamCollaborate with research, product, design, and engineering teams to significantly enhance the visual and functional quality of ChatGPT responsesGuide engineers to maximize their contributions and professional developmentFoster an inclusive culture that welcomes all perspectives while encouraging constructive feedback and critical thinkingIdeal Candidate Profile:10+ years of engineering experience, with a minimum of 5 years in engineering managementA passion for developing engaging and essential product experiencesComfortable navigating ambiguity and rapid change, with a proactive approach to problem-solvingProven track record of mentoring engineers to realize their full potentialA strong desire to learn and develop new skills, coupled with the ability to clearly share knowledge with othersExperience in attracting and hiring top-tier talent for competitive technical roles, coupled with the ability to articulate a compelling vision to potential candidatesThis position is based at our San Francisco headquarters, with relocation assistance available for new hires.About OpenAIOpenAI is at the forefront of AI research and deployment, committed to ensuring that advanced artificial intelligence serves the interests of humanity. Our mission is to push the boundaries of AI capabilities while fostering ethical practices and promoting widely beneficial outcomes through our innovative technologies.

Anthropic is hiring a Workplace Experience Operations Manager in San Francisco, CA. This role centers on strengthening the employee experience by managing daily workplace operations and supporting a collaborative, engaging environment. Role overview The Workplace Experience Operations Manager ensures smooth day-to-day functioning of the office. This position focuses on creating a space where employees can work together effectively and feel supported in their work. What you will do Oversee daily workplace operations to maintain a seamless environment Support efforts that encourage collaboration and innovation among employees Promote operational excellence in all aspects of the workplace Location This position is based in San Francisco, CA.

Join Discord as a Senior Product Design Manager, focusing on enhancing the experience for both players and developers. In this pivotal role, you will lead a talented design team, crafting innovative solutions that empower our community while fostering a collaborative and engaging environment. Your expertise will guide the design strategy and execution, ensuring our platform remains user-centric and forward-thinking.

Join our innovative team at Harvey as a Staff Product Manager, focusing on the Embedded Experience. In this pivotal role, you will drive the strategy and execution of product initiatives that enhance our embedded solutions. Collaborate with cross-functional teams to deliver exceptional user experiences and meet market demands.

Role Overview DoorDash is hiring a Customer Experience Manager for the Strategy & Operations team. This position focuses on improving customer satisfaction and strengthening operational performance across the delivery network. The role involves leading key initiatives and working closely with teams from different parts of the company to shape strategies that improve the customer journey. Locations San Francisco, CA New York, NY Chicago, IL Seattle, WA