Enterprise Customer Success Manager at GoodData | San Francisco

About the RoleGoodData is in search of a dynamic and skilled Enterprise Customer Success Manager to enhance our team!In this pivotal role, you will deliver strategic value to our most significant clients. You will cultivate robust relationships with enterprise customers, guiding them through intricate analytics applications and assisting them in leveraging A…

Join the Mintlify Team!At Mintlify, we're dedicated to empowering builders with our innovative documentation platform.Broad Impact: Our platform caters to over 100 million developers annually, providing documentation services for more than 18,000 companies, including industry leaders like Anthropic, Microsoft, PayPal, Spotify, and Coinbase.Dynamic Environment: With a compact team of fewer than 50 members, supported by $22 million in funding, each new hire plays a pivotal role in steering our growth and impact.Culture of Innovation: We embrace a culture that prioritizes learning velocity, resilience, and diverse personalities.We are positioned for rapid growth and are eager to align our value with our expanding team.Role OverviewAs an Enterprise Customer Success Manager, you will be at the forefront of managing strategic relationships and ensuring customer retention for our most valuable enterprise accounts. Your mission will be to foster adoption, enhance customer experiences, and establish yourself as a trusted advisor to renowned technology firms.This position demands exceptional relationship-building skills, business acumen, and experience in managing complex stakeholder dynamics within enterprise environments. You will transition from reactive account management to proactive partnerships that yield measurable business success.Key ResponsibilitiesManage a portfolio of enterprise customersConduct regular check-ins and quarterly reviews with key stakeholdersDevelop relationships with decision-makers and technical leadersCreate comprehensive account maps that span multiple functions and teamsDrive cross-departmental initiatives and adoption strategiesIdentify and cultivate growth opportunities based on customer usage and needsCollaborate with the sales team on strategic account planning and expansionImplement proactive retention strategies for at-risk clientsDevelop processes for onboarding, adoption, renewals, and expansionsMaintain customer health metrics and reporting

At Comulate, we are revolutionizing the insurance back office through innovative AI solutions. Our cutting-edge platform streamlines costly and time-consuming accounting processes, paving the way to unlock billions in inefficiencies within manual insurance operations.Recently, we celebrated our successful Series B funding round, led by BOND & Workday, marking a significant milestone in our record growth and ambitious expansion plans.Why Join Us?Experience unprecedented growth, achieving an impressive 8-figure ARR within just three years, placing us in the 95th+ percentile for startup growth.Benefit from a strong product-market fit, as our users rave about our platform, calling it “the best thing since sliced bread” and “life-changing”.Join our agile, skilled team that is crafting category-defining products for both large public and private enterprises, delivering 7-figure ROI and ensuring a cash-flow positive operation.Be part of our bold initiatives to capture market opportunities with a highly engaged customer base and an exciting pipeline of new clients.Contribute to our vision as we are in the early stages of deploying AI into core workflows across the insurance sector, harnessing immense potential.About the RoleWe are looking for an Enterprise Customer Success Manager to join our dynamic customer operations team in San Francisco, focusing on maximizing customer success post-sale.Your ResponsibilitiesAct as the primary liaison for customers throughout their post-sale journey, overseeing implementation, onboarding, training, scaling, and growth.Foster meaningful relationships with key customer advocates, establishing yourself as a trusted advisor and product expert.Represent the voice of the customer internally, collaborating with product, sales, and support teams to address challenges and enhance our offerings.

Join Dealpath as a Customer Success Manager for our Enterprise segment and play a pivotal role in ensuring our clients achieve their business goals through our innovative software solutions. In this dynamic position, you will lead client onboarding, provide strategic guidance, and foster long-term relationships with key stakeholders.Your expertise in customer engagement and problem-solving will empower you to deliver exceptional service while driving product adoption and satisfaction. You will collaborate closely with cross-functional teams to enhance the user experience and contribute to our mission of transforming real estate investment management.

About CodeRabbitCodeRabbit is a pioneering research and development firm dedicated to creating groundbreaking human-machine collaboration systems. Our mission is to develop the next generation of AI-enhanced code review tools, establishing a dynamic partnership between human creativity and advanced algorithms for superior software development efficiency and quality.Role OverviewWe are on the lookout for a talented and enthusiastic Enterprise Customer Success Manager to join our expanding customer success team in the Americas. As a foundational member of our customer success management group, you will play a crucial role in helping our customers derive maximum value from our AI-driven code review platform. You will oversee the complete customer journey, from initial engagement to renewal and expansion. Building and nurturing robust relationships within your portfolio will be key, as will being a staunch advocate for our customers, ensuring their growth and success.Key ResponsibilitiesFoster strong, meaningful relationships with customers by proactively understanding their business objectives and expectations.Enhance customer engagement and adoption throughout the entire customer lifecycle.Manage a portfolio of accounts, focusing on renewals and expansion opportunities.Develop expertise in CodeRabbit’s software and its various components.Guide customers on optimal product usage to maximize value.Champion customer needs internally, using insights to influence product development.Focus on resolving customer challenges through effective communication of CodeRabbit’s benefits and best practices.Handle all customer-facing communications professionally and succinctly.Prepare and deliver regular performance reviews to customer leadership.

Position OverviewBobyard has experienced impressive growth, doubling our revenue each month recently. We are on the lookout for a skilled Customer Success Manager to partner with our customers, primarily mid-market construction firms in landscaping and related sectors. This role is crucial for ensuring customer training, adoption, retention, and expansion within their accounts.Your primary mission is to facilitate customers in achieving their business objectives with our innovative product.To succeed in this role, you will:Establish success metrics with customers and guide them through onboardingCultivate strong relationships and proactively identify opportunities for added valueCommunicate customer feedback to product and engineering teams, collaborating on new launchesDrive upsells, gather testimonials, and develop case studiesCreate customer success playbooks, support documentation, and workflowsDesired AttributesKind, humble, relentless, and focusedTech-savvy with exceptional communication skills: you will be teaching customers how to leverage our advanced productA quick learner with a deep curiosity for our product and industry applicationsExcellent presentation abilities: comfortable presenting to leadership and making business casesStrong work ethic and passion: this role is suited for someone who thrives in a startup environmentA commitment to doing whatever it takes to achieve successStrategic and creative thinker: able to step back and find innovative solutions to challengesBonus: Experience with tools like Zapier, CRM automations, or agents in a customer success/support roleBenefitsCompetitive compensation: $110,000 - $130,000 OTE (includes commission and performance-related bonuses)Collaborative environment with sales, product, design, and engineering teamsOpportunity to contribute to building a leading company alongside a world-class teamA unique chance to be among the first members of our customer success team, shaping processes and strategiesThis is a full-time, in-person role based in San Francisco. Join us and be part of a team that’s innovating in the industry!

Role Overview Prolific is hiring an Enterprise Customer Success Manager for a hybrid role in San Francisco. This position focuses on helping enterprise clients reach their goals with Prolific’s solutions. The manager works closely with internal teams to support customer satisfaction and build lasting partnerships. What You Will Do Onboard new enterprise clients and guide them through initial setup Offer ongoing strategic advice tailored to each client’s needs Identify and pursue opportunities for upselling and cross-selling within existing accounts Collaborate with colleagues across departments to resolve client issues and ensure a smooth experience Who We’re Looking For Experience managing enterprise customer accounts Proactive approach to client relationships Strong interest in customer success and helping clients achieve results

Join Gorgias as an Enterprise Customer Success Manager where you will play a pivotal role in ensuring our enterprise customers achieve their desired outcomes using our platform. You will be responsible for building strong relationships, driving product adoption, and delivering exceptional service to our clients.

About Lumafield:Founded in 2019, Lumafield is on a mission to transform the landscape of manufacturing. Our team of seasoned engineers brings extensive expertise across the product development cycle, addressing the frustrations associated with the high costs and complexities of modern manufacturing. We aim to enhance this process.Engineers make crucial, multi-million dollar decisions daily, and require tools that provide unparalleled insight into their products. Lumafield offers exceptional visibility and AI-driven tools that not only pinpoint issues but also generate valuable quantitative data, poised to revolutionize the creation, manufacturing, and utilization of complex products across various sectors. Our journey started with industrial CT scanning, an underutilized yet invaluable tool that facilitates rapid, non-destructive inspection of essential components.We have reengineered the entire system, from X-ray capture and computer vision analysis to web-based collaboration and overall business model, making cutting-edge manufacturing technology accessible to all industries. Our company, much like our platform, is designed for continuous improvement. We are committed to fostering greater intelligence, autonomy, and speed, striving for operational excellence and insightful analytics. And we will continue to evolve.About the Role: As a Customer Success Manager (CSM) at Lumafield, you will be integral in partnering with our customers, advocating for their needs within our organization, and managing accounts to drive business outcomes and revenue growth.You will oversee the customer lifecycle, from post-sale onboarding to renewals and expansions, acting as a trusted advisor for stakeholders, fostering advocacy within accounts, and ensuring customers derive significant value from our products.Operating at the intersection of advanced industrial technology and customer strategy, you will lead business reviews, develop and implement mutual success plans, and enhance net revenue retention through strategic account growth.This role requires not only technical expertise in engineering analysis but also the business acumen to translate technical achievements into tangible business value, facilitating discussions with executive stakeholders within customer organizations.

Join Ambrook as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes. You will be the primary point of contact for our customers, guiding them through our innovative financial solutions. Your expertise will help foster long-lasting relationships and drive customer satisfaction.

The RoleJoin Otter.ai as a Customer Success Manager and play a pivotal role in enhancing our Customer Success team. Reporting to the Senior Manager of Customer Success, you will be instrumental in crafting and executing strategies aimed at customer adoption, retention, and growth, all while consistently surpassing performance targets. Your combination of strategic foresight and tactical expertise will be key in driving customer satisfaction and success.Your ContributionEngage proactively with customers, facilitating technical onboardings, training sessions, demonstrations, webinars, customized success plans, and Quarterly Business Reviews (QBRs).Assist in the development and improvement of internal tools, processes, documentation, playbooks, and materials to optimize customer success operations.Serve as a technical advisor to customers, providing both proactive and reactive support to address any technical challenges that arise.Collaborate closely with Product, Engineering, and Support teams to resolve customer issues promptly and effectively.Share critical insights with Sales, Growth, and Product teams, based on customer interactions, to promote ongoing improvement throughout the organization.Guide customers in adopting new products, empowering them to achieve long-term success and maximize the benefits of Otter.ai.

About UsAt Reducto, we empower AI teams to seamlessly process real-world enterprise data with unparalleled precision. We specialize in transforming unstructured documents, such as PDFs and spreadsheets, into structured data that can be utilized effectively across various applications.Our innovative vision models mimic human reading capabilities, allowing businesses to automate processes, enhance product development, and train sophisticated AI models using their data. In just one year, we have scaled from zero to mid-7 figure ARR and now partner with a diverse range of clients, from top AI teams like Harvey and Vanta to prestigious enterprises including FAANG and elite trading firms.With over $100M raised from industry-leading investors such as a16z, Benchmark, and First Round Capital, Reducto is on a trajectory of rapid growth and innovation.The OpportunityAs our inaugural Customer Success Manager, you will have the unique opportunity to shape and establish our customer success function. You will manage a portfolio of high-value clients, focusing on improving logo retention and net revenue retention (NRR). Collaborating closely with technical teams using our platform, you’ll ensure they maximize the value derived from Reducto’s services, addressing complex document processing challenges efficiently.We would love to meet you if the following resonates:Strategic and Technical Mindset: You possess the ability to engage deeply with technical teams to comprehend their document processing requirements while keeping a strategic perspective on their overarching business goals. Comfortable in discussions about both technical details and business outcomes.Process-Driven Approach: You excel at designing scalable processes and are adept at laying the groundwork for a world-class customer success organization.Data-Driven Decision Maker: Proficient in tracking and analyzing customer health metrics, usage statistics, and business outcomes, you let data guide your decisions and clearly demonstrate ROI to customers.Exceptional Communication Skills: Your ability to engage with both technical practitioners and executive stakeholders is notable. You are skilled in documentation, customer training, and conducting strategic business reviews.Proactive and Independent: You actively monitor customer health, identifying opportunities to enhance value without waiting for issues to arise. Comfortable working autonomously while establishing scalable processes.

Join our dynamic Enterprise team at Perplexity as a Senior Enterprise Customer Success Manager. In this pivotal role, you will lead the execution of onboarding and adoption strategies, ensuring exceptional service for our enterprise clientele. The ideal candidate will possess a solid background in technology, demonstrating a history of driving enterprise-level engagement, retention, and substantial growth.Collaboration is key; you will work closely with fellow team members, making strong communication skills essential. A proactive mindset and a tenacious spirit are prerequisites for success in this role. Your contributions will significantly impact expanding Perplexity's market presence and overall success.

As a Customer Success Manager at Campfire, you will take charge of a diverse portfolio of customers, focusing on enhancing their experience, ensuring retention, and fostering long-term success. You will serve as the key liaison to finance and accounting teams, empowering them to extract measurable value from Campfire while confidently managing their core financial operations on our platform.Collaboration is key in this role, as you will work closely with Implementation, Product, Support, and Sales teams to deliver an exceptional customer experience and pinpoint opportunities for expansion and growth.Key ResponsibilitiesCustomer Ownership & SuccessOversee post-implementation success for your assigned customers.Cultivate robust relationships with Controllers, Accounting Managers, and Finance leaders.Drive customer adoption, engagement, and realization of value across accounts.Proactively monitor account health and identify potential churn risks.Lead Quarterly Business Reviews (QBRs), success planning, and regular check-ins.Retention & GrowthManage renewals for your designated book of business.Spot and support expansion opportunities (additional seats, modules, entities, geographical areas, and use cases).Collaborate with the Sales team to scope and finalize upsell and cross-sell opportunities.Maintain precise renewal forecasts and risk pipelines.Product Adoption & EnablementFacilitate customer enablement sessions and workflow optimization reviews.Assist in the rollout of new product features and modules.Ensure customers adhere to best practices and maximize their value from Campfire.Cross-Functional CollaborationWork closely with Implementation to ensure seamless handoffs and successful go-lives.Collaborate with Support and Product teams to resolve issues and escalate customer feedback effectively.Act as the voice of the customer internally to enhance processes throughout the customer lifecycle.

Your Role:Act as the customer advocate within our team, collaborating with internal stakeholders to identify services and processes that lead to outstanding product utilization, customer satisfaction, and loyal advocates.Develop metrics to assess customer relationships, shaping strategies that yield actionable insights such as loyalty and return on investment (ROI).Facilitate the creation of customer references and case studies.Oversee customer onboarding, training, and product adoption.Guide clients on leveraging our tools to achieve their business goals.Promote the use of Augment products from inception, identifying customization needs and further implementation opportunities.Guarantee the renewal of all customer contracts.

Join Box, Inc. as an Enterprise Customer Success Manager II, where you will play a pivotal role in fostering relationships with our enterprise clients. You will be responsible for ensuring customer satisfaction, onboarding new clients, and driving product usage to maximize value. This position requires a proactive approach to problem-solving and a passion for helping customers succeed.

Join the Method TeamAt Method, we have revolutionized the way individuals connect with their financial accounts. Our innovative API integrates real-time liability connectivity with immediate payment execution, simplifying how users link their financial resources to various applications and services. Our efforts have enabled over 45 million users to securely connect more than 350 million liability accounts without credentials, processing over $2.5 billion in payments and saving millions in interest. Currently, one in three credit cards in the U.S. is part of the Method ecosystem, with prominent financial institutions like SoFi, Bilt, Cleo, Sezzle, Figure, and Aven leveraging our APIs to create extraordinary consumer experiences. We are a dynamic team of over 50 professionals located in Austin, San Francisco, New York City, and Washington D.C., and we are eager to build on our success with the support of our esteemed investors and advisors, including Andreessen Horowitz, Emergence Capital, Y Combinator, Avra, and Ardent. Learn more about us on our blog.Role OverviewWe are seeking an experienced Enterprise Customer Success Manager (CSM) to oversee the comprehensive post-sale relationship with some of Method’s most significant clients. You will play a vital role in driving a considerable portion of Method's revenue by managing implementation, usage ramp-up, and renewals simultaneously. The financial impact of your efforts is significant, as the difference between a customer reaching their projected ramp and falling short can translate into millions over the duration of a contract.This position necessitates a professional with a proven track record in managing complex multi-phase enterprise implementations, establishing executive-level relationships, and proactively identifying and mitigating risks to prevent churn. If you possess this background and are eager to thrive in a company with a truly differentiated product and compelling accounts, we encourage you to apply.Your ResponsibilitiesManage a portfolio of Method’s key enterprise clients, ensuring successful multi-phase implementations, usage increase, and contract renewals.Advance projects with exceptional organization and urgency, maintaining alignment among stakeholders and meeting deadlines.Cultivate and preserve executive relationships, translating customer strategies and business objectives into successful outcomes on Method’s platform.Anticipate risks and navigate challenges proactively to ensure accounts remain on track for expected growth and retention.Facilitate clear communication among both technical and non-technical audiences, assisting clients in leveraging Method’s offerings effectively.

Why You Should Join UsAt Brex, we are revolutionizing business spending through our AI-powered platform. We empower companies to manage their spending confidently with integrated corporate cards, banking, and global payment solutions, complemented by intuitive software for travel and expenses. Our clientele ranges from burgeoning startups to established enterprises, including notable names like DoorDash, Flexport, and Compass, who rely on Brex to proactively oversee expenditures, cut costs, and enhance operational efficiency on a global scale.Joining Brex means pushing boundaries, challenging norms, and collaborating with some of the brightest minds in the industry. We are dedicated to fostering a diverse team and an inclusive culture, believing that your potential is only limited by the size of your aspirations. We provide the tools, resources, and support necessary for you to advance your career.Sales at BrexSales serve as the cornerstone of growth at Brex. Our mission is to attract new customers, deepen existing relationships, and drive the company’s financial success. With limitless territories and uncapped potential, your ambition defines your success. We celebrate our wins and reward outstanding performance. If you’re eager to sell a groundbreaking product and take ownership of your impact, this is the team for you.Your RoleAs a Senior Enterprise Customer Success Manager, you will act as a financial technology advisor to our largest clients, partnering with CFOs, Controllers, and finance operations teams to maximize the value they derive from Brex’s offerings. You will devise and implement account strategies tailored to each client's specific business objectives, ensuring high-impact results across their financial operations.Your responsibility will encompass the entire success lifecycle, from onboarding through renewal, utilizing product usage insights, fostering stakeholder engagement, and promoting cross-functional collaboration to enhance product adoption, reduce churn, and increase account value.Where You Will WorkThis position is based in our San Francisco office, where we embrace a hybrid work model that balances the energy of in-office collaboration with the flexibility of remote work. We require a minimum of two coordinated days in the office each week, specifically on Wednesdays and Thursdays. As an added benefit, you can enjoy up to four weeks of fully remote work each year!

OverviewJoin us at Vitalize as a Customer Success Manager, where you will collaborate closely with the founders to drive success and ROI for our key clients, managing high-value accounts with significant patient capacity. In this role, you will begin as a hands-on contributor, diving deep into account management, data analysis, and escalation resolution, while also developing systems that empower our customers to thrive, renew contracts, expand their usage, and become advocates for our platform. As we grow, you will have the opportunity to build and lead a Customer Success team.About VitalizeVitalize is on a mission to transform hospital operations, which still rely on outdated processes like paper and spreadsheets. Our innovative platform automates staffing operations, providing clinical leaders with real-time decision support that reduces manual workloads, cuts labor costs, and maximizes patient capacity across healthcare systems. With labor costs accounting for approximately 60% of hospital expenses and over 20% of that being preventable, our solution is crucial for enabling health systems to operate more efficiently and sustainably.We are building the essential operating system for workforce management in hospitals, competing directly with traditional providers and gaining traction. Currently operational in over 20 hospitals, we are approaching eight figures in revenue and have experienced a 300% revenue increase in the last three months.Your ResponsibilitiesAs the Customer Success Manager, you will oversee the post-launch success of our top clients, managing executive relationships and shaping the ROI narrative while ensuring that clients fully grasp the value that Vitalize brings. You will serve as a player-coach, managing key accounts directly while also creating the frameworks, tools, and operational rhythms necessary for scaling the Customer Success function as we transition to our next growth phase.Collaborating with the founders, Deployment, and Customer Operations teams, you will ensure a proactive, data-driven approach to managing customer health and identifying expansion opportunities. Your role will be pivotal in defining what exemplary customer success looks like at Vitalize.

About UsAt thesirius, we are a rapidly expanding company backed by a16z Speedrun, dedicated to driving the success of premier consumer brands like Higgsfield and Promova. Our innovative team thrives at the intersection of technology and business, and we invite passionate professionals to join us in our growth journey.Position OverviewThe Customer Success Manager will be instrumental in ensuring our clients achieve their desired outcomes and maintain high satisfaction levels. As a trusted partner, you will enhance customer engagement, drive product adoption, and improve retention rates. Collaborating closely with our product, sales, and executive teams, you will significantly influence the customer experience and contribute to the product development process.Key ResponsibilitiesAct as the primary liaison for assigned customers, cultivating strong, enduring relationships.Facilitate the onboarding of new clients, offering customized support for a seamless implementation process.Proactively engage clients to enhance product adoption and maximize value realization.Track client health metrics, identify opportunities for account expansion, and address potential challenges.Collaborate with sales and product teams to communicate customer feedback and advocate for client needs.Conduct regular business reviews and nurture executive-level relationships within client organizations.Assist clients in meeting their objectives and proactively address challenges in a dynamic environment.Represent thesirius at industry events, showcasing our dedication to customer success.