Implementation Manager

Role overview DealPath is hiring an Implementation Manager based in San Francisco, CA. This position guides clients through the rollout of DealPath's software solutions, working closely with internal teams to support client needs and ensure goals are achieved throughout each stage of implementation. What you will do Manage project timelines and monitor key m…

Join collate as a Senior Implementation Manager and be at the forefront of driving impactful change. In this pivotal role, you will lead our implementation team, ensuring seamless integration of our innovative solutions within client organizations, thereby enhancing their operational efficiency and effectiveness.Your expertise will guide clients through the implementation process, ensuring they achieve optimal outcomes while fostering strong relationships. We are looking for a proactive leader who thrives in a dynamic environment and is committed to exceeding client expectations.

As an Implementation Manager at Benchling, you will play a pivotal role in ensuring the successful onboarding and deployment of our cutting-edge platform for our clients. You will coordinate with various teams, including Product, Engineering, and Customer Success, to tailor solutions that meet customer needs and drive adoption. Your expertise will help clients fully leverage the capabilities of Benchling, ultimately enhancing their research and development processes.

Hover uses proprietary AI and a decade of property data to help people visualize and estimate changes to their homes or buildings. Homeowners, contractors, and insurance professionals rely on Hover’s interactive 3D models, which can be created from a smartphone scan in minutes. Major insurers like Travelers, State Farm, and Nationwide trust the platform, and investors include Google Ventures and Menlo Ventures. The company values curiosity, purpose, and a commitment to supporting customers and each other. Hover encourages diverse perspectives and aims to build an inclusive, high-performance culture focused on growth and excellence. Role Overview The Implementation Manager leads major customer launches, especially for large and complex accounts. This position drives cross-functional coordination, working with Product, Sales, Sales Engineering, Customer Success, and key customer stakeholders to deliver projects on time and with impact. The role manages enterprise programs that deepen customer engagement and value on the Hover platform. Responsibilities include connecting strategy to day-to-day execution, refining processes, and setting high standards for customer implementation. As Hover scales insurance account rollouts, this person will bring structure and accountability to high-stakes projects and help define the future of the implementation function. Key Responsibilities Oversee end-to-end implementation for enterprise customers, ensuring alignment with customer goals and schedules (including stakeholder mapping, milestone planning, risk management, and resource allocation). Develop a strong understanding of the Hover platform and product features to communicate value to both end users and executive leaders. Serve as the main point of accountability for all launch deliverables and cross-team initiatives. Facilitate technical and non-technical meetings with customers, internal teams, and external partners. Anticipate and address challenges to keep projects on track and deliver successful outcomes. Location San Francisco or New York

About DecagonDecagon stands at the forefront of conversational AI technology, enabling brands to deliver exceptional concierge-level customer experiences. Our innovative platform empowers industry leaders such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to implement AI agents that facilitate personalized and engaging interactions across multiple channels, including voice, chat, email, and SMS.At Decagon, we envision a future where customer experiences are transformed from mundane support tickets to swift resolutions and meaningful conversations. We take pride in being backed by renowned investors who share our ambitious vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.Our dynamic team thrives in an office environment, united by a commitment to excellence and rapid execution. Our core values drive our culture: Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle.About the RoleAs a pivotal member of Decagon’s founding Implementations Team, you will spearhead the development and scaling of our world-class AI Agent implementation function. You will be responsible for crafting and executing the strategy that ensures seamless deployments across complex environments, setting the stage for long-term success for our customers.Your role will involve collaborating closely with customer teams to understand their workflows, designing strategies aligned with their objectives, and instilling confidence in their AI journey. You will work cross-functionally with Sales, Product, and Engineering teams to translate customer needs into successful implementations and sustainable outcomes. Your leadership will guide the team through intricate rollouts, ensuring stakeholder alignment and impactful launches.The ideal candidate will possess a blend of technical savvy, executive presentation skills, and a knack for designing repeatable processes that elevate our implementation standards.In this role, you willLead enterprise AI Agent implementations from initiation to rollout, ensuring smooth execution and user adoption.Create customized strategies that integrate Decagon’s platform with each customer’s business objectives.Work closely with Sales, Product, and Engineering teams to define requirements, configure solutions, and guarantee reliable outcomes.Establish best practices for implementation processes to enhance efficiency and effectiveness.

Join Campfire as a Senior Implementation Manager, where you will lead the charge in transforming our client's visions into reality. Your expertise in project management, combined with a keen understanding of client needs, will allow you to deliver exceptional results.In this role, you will collaborate closely with cross-functional teams to ensure the successful implementation of strategies and solutions tailored to our clients. Your ability to manage multiple projects simultaneously will be essential as you guide your team through the nuances of each client's requirements.We are looking for a proactive leader who thrives in a dynamic environment and is driven by a passion for innovation and excellence.

Join our dynamic team at dev2 as an Implementation Partner Manager, where you will play a crucial role in driving successful partnerships and implementations. We are looking for a proactive individual who possesses excellent communication skills and the ability to manage multiple tasks efficiently.Your responsibilities will include collaborating with partners, ensuring smooth implementation processes, and providing ongoing support to maximize partner satisfaction. If you thrive in a fast-paced environment and have a passion for building strong professional relationships, we want to hear from you!

Role Overview Mercury is hiring a Senior Implementation Manager to guide clients as they adopt our financial technology solutions. This role focuses on making sure each implementation runs smoothly and meets client needs from start to finish. What You Will Do Lead clients through the entire implementation process for Mercury’s fintech products Coordinate with teams across the company to ensure projects stay on track Troubleshoot issues and help clients integrate our solutions into their workflows Work to maximize client satisfaction and successful adoption Location This position can be based in San Francisco, CA, New York, NY, Portland, OR, or remote within the United States.

Join Ironclad, a leader in digital contracting, as an Implementation Manager for the Western Region. In this role, you will leverage your expertise in managing client relationships and driving successful project implementations. You will work closely with clients to ensure their needs are met, providing exceptional service and support throughout the implementation process. Your ability to communicate effectively and manage timelines will be critical in delivering successful outcomes for our clients.

Uncountable is on the lookout for a talented Scientific Implementation Manager who possesses a diverse range of scientific expertise and is eager to transition into a role focused on business development. This position plays a pivotal role in integrating scientific solutions into the Uncountable ecosystem, ensuring that both scientists and their research benefit from our innovative platform.As a Scientific Implementation Manager, your responsibilities will include: (1) Supporting new business development efforts, (2) Leading the implementation of scientific solutions, (3) Restructuring and contextualizing customer data, and (4) Utilizing real-world customer insights to inform product development, thereby enhancing our data structuring tools designed for R&D. This is a dynamic, project-driven role that involves collaboration with customers and engineering teams. The ideal candidate will exhibit a comprehensive understanding of scientific principles, exceptional communication skills, and the capability to empathize with diverse users within the R&D landscape.Within the first 30 days, you will become proficient in understanding and processing new sales leads and onboarded customers. You will collaborate closely with the customer success and sales teams to accurately configure experiments within our platform tailored to the end-users' needs.By the 60-day mark, you will begin leading meetings and demonstrations with existing and prospective customers, conducting scientific due diligence, gathering new data, and iterating on platform configurations in conjunction with clients.Within 90 days, you will assume full responsibility for the implementation process for new and prospective clients. This includes leading demonstrations, orchestrating meetings, setting timelines, and advocating for product development that meets the unique requirements of our most exciting customers.Salary: $90,000 - $120,000 per year, in addition to performance bonuses and equity opportunities.Qualifications and SkillsMaster's degree or at least 3 years of experience in a scientific field such as chemistry, biology, materials science, chemical engineering, or related disciplines.Strong proficiency in data handling, particularly with Excel; knowledge of Python or other programming languages is advantageous.Ability to effectively communicate complex technical concepts in a clear and comprehensible manner.

Uncountable is on the lookout for a dynamic Scientific Implementation Manager who possesses a robust scientific background and is eager to transition into a role in business development. This position is integral to our scientific solutions team, where your extensive scientific knowledge will be pivotal in integrating both scientists and their research into the Uncountable ecosystem.In this fast-paced, project-oriented role, you will (1) support new business development initiatives, (2) spearhead scientific implementation efforts, (3) restructure and contextualize customer data, and (4) leverage real-world customer insights to enhance product development, ultimately creating the most effective data structuring tool for R&D. The role requires not only a deep understanding of scientific principles but also exceptional communication skills and the ability to empathize with a diverse range of users in the R&D landscape.Within your first 30 days, you will take ownership of understanding experimental processes and integrating new sales leads and onboarded customers. Collaborating with both customer success and sales teams, you will adeptly configure experiments within the platform to meet end-user needs.By the 60-day mark, you will begin leading meetings and demonstrations with existing and prospective customers, conducting scientific due diligence, acquiring new data, and iterating platform configurations together with the customer.At the 90-day milestone, you will have assumed responsibility for the implementation process for new and potential customers, leading demonstrations, coordinating meetings, establishing timelines, and advocating for product development that addresses the unique needs of our most valued customers.

Join Checkr as an Implementation Manager in Customer Success and play a pivotal role in ensuring our clients achieve their desired outcomes from our platform. In this dynamic position, you will lead the onboarding process for new clients, guiding them through the implementation of our solutions while providing exceptional support and expertise.Your responsibilities will include collaborating with cross-functional teams to design tailored solutions, conducting training sessions, and providing ongoing support to enhance customer satisfaction and retention.

About AbridgeFounded in 2018, Abridge is dedicated to enhancing understanding in healthcare. Our innovative AI-driven platform is specifically designed for medical conversations, streamlining clinical documentation while allowing healthcare professionals to prioritize patient care.Our robust technology transforms patient-clinician interactions into structured clinical notes in real-time, seamlessly integrating with EMR systems. With our unique approach to AI, which maps generated summaries to verified sources, we are the only organization that enables providers to easily trust and validate the output. As pioneers in generative AI for the healthcare sector, we are setting the benchmark for responsible AI implementation across healthcare systems.Our diverse team comprises practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers, all united in the mission to empower individuals and enhance the healthcare experience. We operate from our locations in San Francisco’s Mission District, New York’s SoHo, and East Liberty in Pittsburgh.The Role**Please note: This position requires in-office attendance at our San Francisco (Mission District) location three times a week.**As the Implementation Manager for Strategic Accounts at Abridge, you will play a pivotal role in the successful deployment and implementation of our products and services with key clients. You will be the main point of contact for our esteemed partners, driving seamless project execution and ensuring that all projects are completed on time while surpassing user expectations.You will thrive in our dynamic startup environment, characterized by a culture that embraces challenges as opportunities, emphasizes swift execution, and fosters curiosity and collaboration among teammates.What You'll DoLead the implementation process for customers, serving as the primary liaison for Abridge's partners during their initial deployments. Your role is to instill confidence and trust among our partners and team, ensure timely implementations with high customer satisfaction scores, and facilitate the transition from pilot programs to full enterprise partnerships.Oversee the development, coordination, and execution of project plans in collaboration with both internal and external cross-functional teams.Be accountable for guiding the project through all phases, including kickoff meetings, technical configurations, testing, clinician training, go-live, and post-implementation support.

Waymo is at the forefront of autonomous driving technology, aspiring to become the most trusted driver globally. Our journey began in 2009 as the Google Self-Driving Car Project, and we've since dedicated ourselves to developing the Waymo Driver—The World's Most Experienced Driver™. This innovation aims to enhance mobility access and significantly reduce the number of lives lost to traffic accidents. With over ten million rider-only trips facilitated and an impressive track record of over 100 million miles driven autonomously on public roads, the Waymo Driver is reshaping transportation across 15+ U.S. states.Waymo Operations is committed to bringing the Waymo Driver to the world. As a global team, we are pioneering and scaling the leading autonomous fleet and operations platform. From sourcing components to managing customer relations, we create and deliver value by deploying the Waymo Driver efficiently. Our culture thrives on collaboration and celebration, embracing diverse backgrounds, perspectives, and experiences. We empower our team members to share their innovative ideas to better serve the communities we operate in.In this hybrid role, you will report to the Director, Waymo Product Operations & Planning.

Discord connects over 200 million users monthly for various activities, predominantly centered around one key element: gaming. With more than 90% of our community engaging in games, they collectively dedicate 1.5 billion hours each month to countless unique titles on our platform. As we look to the future of gaming, Discord is committed to enhancing the experience for users to communicate and socialize seamlessly before, during, and after their gaming sessions.Ensuring a safe and consistent environment for all users goes beyond mere policies; it requires that every team member, enforcement agent, and frontline operator understands their role during critical moments. This responsibility falls under the Learning & Implementation (L&I) team.The L&I team manages the operational knowledge infrastructure vital for the Trust & Safety and Customer Experience departments at Discord. Positioned at the nexus of policy and practice, this team oversees documentation standards, policy execution, enforcement training, BPO enablement, and the public-facing Help Center. As we expand our scope, we are seeking a Senior Manager to propel our initiatives forward.This role demands an individual who is engaged with daily operations to make informed decisions while also being credible enough to influence senior stakeholders on how Trust & Safety (T&S) and Customer Experience (CX) function. You will define the outputs of this team, ensure visibility throughout the organization, and cultivate cross-functional influence that secures a voice in decision-making processes. If you have experience leading operational knowledge functions, can establish credibility without formal authority, and thrive in a role where your contributions resonate across the organization, we invite you to apply.Key ResponsibilitiesLead and develop a diverse team focused on knowledge management, training delivery, policy implementation, and content operations, providing mentorship and support for their professional growth across various experience levels.Establish and uphold documentation standards for T&S and CX. The L&I team governs how T&S and CX Full-Time Employees (FTEs) and BPO agents access and utilize operational knowledge, including SOPs, IKBs, decision trees, enforcement flowcharts, and Help Center articles. You will define excellence and ensure that standards are consistently applied in practice.Oversee policy implementation as a comprehensive operational function. Collaborate closely with Product Policy, Product Operations, Scaled Operations, and Safety Engineering to ensure effective policy execution throughout the organization.

Join Collate as a Senior Implementation Manager for WindchillAt Collate, we are revolutionizing the life sciences sector with our cutting-edge AI document generation platform. Our mission is to simplify paperwork through advanced AI technology, enabling our clients to deliver life-saving innovations to patients at an accelerated pace. Our comprehensive solution encompasses every phase of drug, diagnostic, and medical device development, guiding products from initial concept to market launch.Led by our visionary CEO Surbhi Sarna, a former General Partner at Y Combinator and founder of nVision Medical, our team comprises experts from Google, Nvidia, Meta, Netflix, Amazon, AirBnB, and more. With over $30M in seed funding from premier investors, this is a unique opportunity to join a small, elite team that is poised to make a significant impact in healthcare and AI.Role OverviewWe are seeking a dynamic Senior Implementation Manager to be a pivotal part of our early-stage team. In this role, you will take ownership of the customer journey from the moment a deal is finalized, crafting tailored onboarding experiences, configuring solutions, and ensuring our product delivers immediate value. You will collaborate closely with customers to comprehend their workflows, translate their needs into effective product setups, and facilitate a smooth adoption process. Please note that Collate operates fully on-site in San Francisco.

Chime is looking for a highly skilled and motivated Senior Processor Implementation Manager to join our dynamic team in San Francisco. In this role, you will oversee the implementation of processor projects, ensuring they align with our strategic goals and deliver exceptional value to our members. You will collaborate with cross-functional teams to drive the success of new initiatives while enhancing existing processes.

Important Notice: This position is based in San Francisco, and our team operates in-office five days a week, fostering collaboration with peers.About UsCampfire is pioneering the future of finance with our state-of-the-art core accounting platform tailored for modern mid-market finance teams. Our solutions replace outdated legacy ERPs and manual processes, enabling swift closings and seamless scaling. Over the past year, we have experienced a remarkable 10x growth, fueled by strong customer demand and a product that consistently delivers tangible results. We are rapidly expanding and committed to empowering finance teams with the clarity, control, and strategic insight they need to lead confidently.Position OverviewAs a key member of our Customer Experience team, the Implementation Manager will be instrumental in driving adoption of Campfire's solutions. You will collaborate closely with new clients to assess their accounting software needs, configure the software accordingly, and offer pre-launch support to help them accomplish their accounting and business objectives. In this role, you will report to the Head of Implementation & Customer Success.Key Responsibilities:- Spearhead the implementation process for new clients, from initiation to full operational launch.- Supervise the migration of client data from previous accounting solutions in line with client specifications.- Act as a subject matter expert in Campfire accounting, delivering training sessions to ensure users are adept with the software.- Serve as the primary liaison for assigned accounts throughout the implementation phase.- Collaborate with product and engineering teams to relay customer issues and feature requests.- Establish and uphold best practices and documentation for implementation.

About GigsAt Gigs, we are revolutionizing the mobile services landscape by creating an integrated platform that enables technology companies to seamlessly embed global connectivity into their offerings.Similar to how Stripe facilitates quick payment integrations, Gigs allows platforms to effortlessly incorporate connectivity solutions, bridging the gap between traditional telecom and cutting-edge technology. Our platform supports a variety of applications—from fintech companies launching mobile services to HR platforms providing work phone plans—automating provisioning and simplifying the telecom experience.We are a dynamic team of approximately 100 professionals located across the US and Europe, backed by nearly $100 million in investments from notable firms including Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we unite early-stage engineers, product innovators, and business leaders from renowned organizations like Stripe, Airbnb, and Shopify. We are committed to addressing complex technical and regulatory challenges to ensure seamless connectivity for all.If you are passionate about technology, creativity, and the future of telecom, we want to hear from you!The RoleAs an Implementation Manager, you will serve as a technical partner to our clients at Gigs. Your primary responsibility will be to assist clients in planning, coordinating, and successfully launching integrations utilizing the Gigs API.This role requires a unique combination of technical, strategic, and operational skills. Your work will vary from collaborating with the Product team on critical features that impact strategic onboarding to scoping, coordinating, and driving API implementations across multiple regions with some of the world's leading fintech companies.While the Implementation team is part of Customer Success at Gigs, your role will be central to various company functions. You will collaborate closely with Product and Engineering teams to scope new features and provide ongoing feedback, while also working alongside the Business Development team to facilitate new implementations and serve as the primary contact for our largest clients during their development phases.

At Ripple, we are pioneering a future where value is transmitted as seamlessly as information. Our mission is ambitious, and we are already making strides toward achieving it. Through our innovative cryptocurrency solutions tailored for financial institutions, businesses, governments, and developers, we are transforming the global financial landscape, fostering economic equity, and expanding opportunities for individuals across the globe. Here, you will engage in meaningful work, enhance your skills, and be part of a supportive team that champions your success. If you are eager to make a significant impact and seize remarkable career advancement prospects, we invite you to join us in creating tangible value in the real world.YOUR ROLE:As a key partner to the controllership team, you will report to the Senior Manager of Corporate Accounting. We seek a dynamic, tech-savvy Accounting Manager specializing in Corporate Process and AI Execution to elevate our global finance operations.This position is designed for a proactive individual who can bridge complex accounting practices with cutting-edge technology. You will spearhead our AI-driven process enhancements while ensuring our daily global close remains seamless. If you possess a project management mindset and embrace challenges with a "no task too small, no challenge too big" attitude, you will thrive in this environment.KEY RESPONSIBILITIES:Corporate Accounting & Global Close SupportGlobal Close Coordination: Manage the comprehensive global accounting close process. You will collaborate with internal teams and our offshore managed services team to ensure that all deadlines are met with accuracy.Cross-Functional Collaboration: Work closely with stakeholders across Tax, FP&A, Finance Systems, Finance Operations, and Technical Accounting to enhance day-to-day operations and promote enterprise-wide efficiency.Internal Controls & Compliance: Help develop and maintain a robust internal control environment to guarantee that our automated workflows remain compliant and operationally efficient.AI Workflow Maintenance & Process OptimizationMaintain AI Workflows: Oversee existing AI and automation workflows in Corporate Accounting, ensuring the integrity and performance of automated processes across Investments, AP Accruals, Prepaids, Fixed Assets, and Leases.