Lead UX Researcher at Descript | San Francisco, CA or Remote

About DescriptDescript is a pioneering, AI-driven collaborative platform designed to simplify video creation, editing, and sharing for everyone. Our mission is to empower teams to edit videos effortlessly and provide powerful tools for our dedicated video teams.As a product-focused and customer-centric organization, we prioritize craftsmanship, speed, and cl…

About the RoleJoin us as we revolutionize the creation of audio and video content with our cutting-edge AI-driven platform and web application. Our mission is to simplify the process of recording, transcribing, editing, and mixing audio and video online, presenting unique technical challenges that require innovative solutions.We are seeking a seasoned software engineer to develop a state-of-the-art video editing and streaming platform that will enhance the core editing and AI functionalities of our application.

The Mission Descript is transforming the landscape of content creation by integrating traditional editing practices with cutting-edge AI technologies. Our goal is to streamline every stage of the creation process—from recording and transcribing to editing and sharing—making it faster and easier than ever to produce high-quality content. About the Team: Our Growth Engineering team is in its second year, and we are focused on developing both a repeatable sales model and a self-service approach simultaneously. We are seeking two exceptional engineers, at the senior to staff level, who possess the insight to identify strategic opportunities, the agility to test them, and the expertise to scale successful initiatives. Join us to unlock significant growth potential! What You'll Work On At Descript, our growth efforts encompass the entire user journey—from the moment a user signs up to when they become an indispensable part of our community. This role goes beyond minor adjustments; it’s about crafting systems that fundamentally transform our growth trajectory. Build the Systems that Enable Growth Design and maintain the experimentation playbook, establishing frameworks, tools, and best practices to facilitate efficient testing across the team. Architect personalized user journey systems that tailor the product experience based on individual user profiles and goals. Create data pipelines and instrumentation that provide real-time insights into performance metrics. Run Impactful Experiments Oversee A/B testing from start to finish: formulate hypotheses, instrument features, deploy them, analyze outcomes, and iterate. Manage activation and onboarding processes to ensure new users quickly realize the value of our platform and continue to engage. Foster a metrics-driven culture by collaborating with Data and Product teams to define optimization goals and build towards them. Shape the Product Beyond Just Code Develop full-stack solutions that encompass both frontend (dynamic React UI) and backend (APIs) components. Collaborate with Product and Design teams to clarify what we are building, not just how we build it. Use a systems-thinking approach to enhance team processes; your insights will be highly valued.

About HandshakeHandshake is the premier career network tailored for the AI economy, connecting 20 million skilled professionals with over 1,600 educational institutions and 1 million employers, including every Fortune 50 company. Our platform empowers career discovery, recruitment, and skill enhancement, facilitating everything from freelance AI training opportunities to internships and full-time roles. Our unique value proposition has catalyzed exceptional growth, and we anticipate tripling our ARR by 2025.Why join Handshake now:Influence the evolution of careers in the AI landscape on a global scale, creating visible and meaningful impacts for your community.Collaborate closely with leading AI labs, Fortune 500 partners, and top-tier educational institutions.Become part of a team led by experts from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, among others.Play a crucial role in building a rapidly expanding enterprise with substantial revenue potential.The RoleAt Handshake AI, we are innovating a new generation of human-data products—from expert annotation platforms to AI interviewers and seamless payment infrastructures—designed to streamline research and enhance model efficacy. As AI models advance, the need for specialized human input is surging, and Handshake is uniquely equipped to cater to this demand. We support career platforms at 92% of the top U.S. universities, giving us direct access to verified expert talent across diverse fields.We are seeking a strategic, impact-driven UX Researcher to help redefine the future of human data. In this role, you will contribute to the development of platforms utilized by real human experts to generate data for LLMs at leading AI labs.Your ResponsibilitiesLead comprehensive UX research initiatives that drive the development of Handshake AI's human data products, including expert onboarding processes, annotation workflows, evaluation tools, and internal operational systems.Monitor and analyze user sentiment, usability, and efficiency across systems to facilitate ongoing enhancements.Extract actionable insights from qualitative research and product analytics to inform design and strategic direction.Plan and execute both evaluative and generative research throughout the entire product lifecycle, from initial concepts to live applications.Provide swift, actionable insights that enhance user experience, product quality, and operational efficiency.

About the Role Descript is revolutionizing the way teams create, collaborate, and communicate through video and audio. As we continue to expand and enhance our presence in the enterprise sector, we are in search of a remarkable Sales Director for the US to spearhead our next phase of growth. This is an exceptional chance to build, mentor, and inspire a high-performing team of Account Executives while partnering with some of the world’s most innovative companies, helping them transform their content creation processes using AI-driven workflows. In your capacity as a senior sales leader, you will be instrumental in shaping our go-to-market strategy. You will establish high standards for hiring, coaching, and developing elite sales talent. By fostering a culture that emphasizes strong fundamentals, disciplined execution, and a steadfast commitment to customer success, your leadership will influence enterprise organizations in adopting AI-enhanced video creation at scale — positioning you as a key player in building one of the most prestigious go-to-market organizations in the SaaS industry. If you are passionate about constructing category-defining teams, thrive in high-growth environments, and aspire to leave an indelible impact on the future of AI-powered content creation, we look forward to meeting you. Your Responsibilities Team Leadership & Growth Recruit, lead, and mentor a US-based team of Enterprise Account Executives focused on acquiring and expanding high-value customer accounts. Establish clear expectations, operational rhythms, and performance metrics to consistently meet and exceed Annual Recurring Revenue (ARR) goals. Foster a high-trust, high-accountability culture where top performers can excel and achieve their career best. Sales Strategy & Execution Oversee pipeline health for your segment, ensuring predictable future revenue through meticulous qualification, forecasting, and deal analysis. Promote a proactive outbound and pipeline generation culture; ensure every team member masters prospecting fundamentals and takes charge of top-of-funnel activities. Enhance and execute strategic account plans to deepen engagement at the executive level, unlock new use cases, and accelerate growth. Cross-Functional Collaboration Collaborate closely with Marketing, Product, and Customer Success teams to ensure alignment on messaging, customer outcomes, lifecycle strategies, and enterprise operational efficiency. Provide structured feedback to Go-To-Market and Product leadership, grounded in customer insights, to guide roadmap and narrative development.

About the Role Descript is on the lookout for a Director of Customer Success who is strategic, empathetic, and execution-focused, to spearhead, scale, and enhance our Customer Success operations. As the head of a rapidly growing Customer Success Management (CSM) team, you will play a crucial role in establishing best practices, refining our post-sale processes, and collaborating cross-functionally to boost adoption and growth within our Enterprise customer segment. This pivotal role is tailored for a builder who thrives in dynamic, early-stage environments. You will partner closely with the VP of Sales to craft our customer success strategy, guarantee customer satisfaction and growth, and position Descript as the industry leader in modern media creation workflows. Key Responsibilities Lead & Cultivate a High-Performing CSM Team Manage, mentor, and expand a talented team of Customer Success Managers tasked with onboarding, adoption, retention, and growth in strategic Enterprise accounts. Set team operating frameworks, KPIs, and performance expectations that enhance customer value and drive commercial success. Foster a culture of curiosity, collaboration, accountability, and continuous improvement. Define & Implement Customer Success at Descript Create scalable Customer Success programs, processes, and playbooks for onboarding, adoption, renewal, expansion, and risk management. Collaborate with the VP of Sales to determine the long-term vision for Customer Success, success metrics, and team structure as it evolves. Deploy systems and tools that enable visibility, efficiency, and data-informed decision-making throughout the customer journey. Enhance Customer Outcomes Across Our Enterprise Portfolio Oversee executive engagement strategies, ensuring CSMs are perceived as trusted advisors by our most valuable accounts. Work alongside Sales leadership to jointly manage revenue outcomes, including retention, renewals, and expansion initiatives. Develop frameworks to identify at-risk customers, proactively intervene, and secure long-term account health. Influence Product Development & Shape the Future of Descript Act as a senior voice of the customer across Product, Engineering, Design, Marketing, and Support. Convert customer feedback into actionable opportunities, guiding roadmap prioritization and product strategy. Ensure the Customer Success organization is seamlessly integrated with cross-functional teams.

Join Our Team as an Infrastructure Engineer At Descript, we are dedicated to revolutionizing the way audio and video content is created and edited. Our mission is to make this process fast, easy, and accessible for everyone. We are developing a state-of-the-art media editor that leverages real-time collaboration, innovative user experience, and advanced AI technology. We envision a future where content creation is seamless and enjoyable. As an Infrastructure Engineer, you will take ownership of the reliability and performance of our production systems. You will lead initiatives that empower our engineering team to enhance the quality and efficiency of their work. Your role will involve managing and optimizing our core production infrastructure, which serves as the foundation for all engineering efforts. We seek individuals with a strong grasp of systems fundamentals, a passion for teaching and mentoring, and the ability to make strategic decisions. In this position, you will collaborate closely with engineering leadership to define what reliability means at Descript as we scale. If you are excited about shaping the future of a beloved product, this role is perfect for you! Your Responsibilities: Develop technical and business solutions that enhance the quality and reliability of our product features and systems. Lead initiatives to improve the reliability of our core infrastructure, including production clusters, networking, databases, and observability systems. Promote best practices during code reviews, technical design discussions, and launch planning. Oversee our incident management and fire drill processes. Work with engineering leadership to set goals and prioritize production reliability efforts.

The RoleWe are in search of a motivated and innovative Account Executive to champion Descript’s cutting-edge video and AI solutions, helping businesses globally enhance their operations.As one of our initial sales team members, you will play a pivotal role in crafting our sales strategy, refining our approach, and driving significant revenue growth. This position offers a unique chance to work closely with Product and Marketing teams, collaborating across the organization to shape the future of Descript’s enterprise and creator sales initiatives.What You’ll DoTake full ownership of the sales process, from prospecting to closingDesign and implement outbound strategies to identify and engage new business opportunitiesConduct product demonstrations and facilitate technical and business discussions with various stakeholdersEstablish and nurture executive-level relationships with enterprise clientsWork collaboratively with internal teams to enhance the customer experience and provide valuable insights for product and marketing strategies

About UsAt 1mind, we are revolutionizing the way revenue teams engage with clients through our innovative platform that deploys multimodal Superhumans. These advanced digital agents combine human-like appearance and communication skills with extensive technical and product knowledge, allowing them to conduct unlimited conversations around the clock. Our Superhumans are designed to qualify leads, schedule meetings, deliver presentations, provide interactive demos, address objections, identify pain points, construct value models, and facilitate customer onboarding. They seamlessly integrate into existing workflows, enhancing productivity and driving measurable revenue growth while improving the overall buyer experience.Job DescriptionWe are seeking a dynamic AI Research Lead to spearhead our research initiatives at 1mind. This pivotal position will significantly influence our company's direction and success. In this role, you will conduct exploratory research focused on post-training methodologies for sales and go-to-market (GTM) strategies, developing models that elucidate human selling behaviors and relationship-building processes. Collaborating closely with our CTO, you will have the autonomy to shape the research agenda, build a dedicated team, and disseminate your findings. This is an applied research role with immediate impact; our agents are currently operational in customer environments, producing high-quality data from thousands of authentic buyer interactions.If you have a background in cutting-edge research and post-training work at a leading lab, and you are eager to create solutions that will be implemented in production environments utilizing unique datasets, we want to hear from you.

About CartesiaAt Cartesia, we are on a mission to revolutionize artificial intelligence by creating interactive, ubiquitous intelligence that operates seamlessly wherever you are. Current AI models struggle to continuously process and reason over extensive streams of data, including a year’s worth of audio, video, and text. Our innovative team is developing advanced model architectures to overcome these challenges.Founded by PhDs from the Stanford AI Lab who pioneered State Space Models, we blend deep expertise in model innovation with a design-focused engineering approach. With backing from top-tier investors such as Index Ventures and Lightspeed Venture Partners, along with a network of industry-leading advisors, we are pushing the boundaries of AI.About the RoleJoin our New Horizons Evaluations team as the Evaluations Lead, where you will redefine how we measure progress in interactive machine intelligence. You will create evaluation frameworks that assess not only what models know but also how they reason, remember, and engage over time. This multifaceted role bridges research, product development, and infrastructure to establish metrics and systems that articulate the essence of “intelligence” in the next wave of AI. Ideal candidates will possess a blend of scientific rigor and technical prowess, alongside a genuine curiosity about user interactions with intelligent systems. Your contributions will be pivotal in shaping Cartesia’s model development, focusing on deeper qualities such as understanding, naturalness, and adaptability in real-world applications.Your ImpactDefine and identify essential model capabilities and behaviors for next-generation evaluations.Develop and implement comprehensive evaluation pipelines with robust statistical analysis and transparent reporting.Collaborate closely with model training and research teams to integrate evaluation systems into the model development process.Design and prototype user studies and behavioral experiments to ground evaluations in practical use.

Role Overview Prosper is looking for a User Experience Researcher in San Francisco. This position focuses on studying user behavior and improving digital products. Research findings will help shape design choices and influence product direction. What You Will Do Conduct qualitative and quantitative research to understand user needs and behaviors Share insights that guide design and product decisions Work closely with product and design teams to enhance user satisfaction Support product innovation by providing actionable research findings Location This role is based in San Francisco, CA.

Join Perplexity as an AI Research Tech Lead, where you'll spearhead our research initiatives and oversee the advancement of our proprietary Online LLMs, the Sonar models. In this pivotal leadership position, you will define the overarching research strategy across various modalities, mentor a talented team of researchers, and leverage our extensive query/answer dataset to enhance Sonar model performance, delivering a state-of-the-art Online LLM experience for our users.Key ResponsibilitiesResearch Leadership & StrategyEstablish and implement the overarching research strategy across diverse modalities, including post-training LLMs for agent trajectories and future mid-training projects.Lead the strategic planning and roadmap development to enhance Sonar model functionalities.Innovate in supervised and reinforcement learning techniques aimed at optimizing query answering.Collaborate with executive leadership to align research goals with product and business strategies.Team Development & MentorshipGuide and mentor a team of AI research scientists and engineers, nurturing their technical and professional development.Set the long-term research direction for the team, encompassing various modalities.Lead the recruitment and onboarding of new research talent.Foster a collaborative atmosphere that promotes knowledge sharing and innovative thinking.Technical ExcellencePost-train cutting-edge LLMs focused on query answering using advanced supervised and reinforcement learning techniques.Own and enhance the complete data, training, and evaluation pipelines necessary for LLM post-training.Deliver Sonar models that achieve top-notch query answering performance.Lead research efforts into agent trajectories and multi-modal capabilities.Steer the technical roadmap for future mid-training investments.Cross-Functional CollaborationCollaborate closely with engineering teams to integrate Sonar models into our products.Work with product teams to discern user needs and translate them into research priorities.Partner with data teams to effectively utilize our unique query/answer dataset.Communicate research progress and findings to stakeholders and broader teams.

Join Our Impactful TeamAt OpenAI, our UX Research team plays a pivotal role in shaping the future of AI technology. We are a dynamic group dedicated to bridging the gap between users, product innovation, and safety, ensuring that our advanced AI systems are designed with responsibility and genuine human needs in mind.Our insights are crucial in guiding product decisions at OpenAI. We collaborate closely with product managers, designers, engineers, and leadership, tackling complex challenges in rapidly evolving environments where best practices are still in the process of being established.This position is located in San Francisco, CA, and follows a hybrid work model, requiring three days in the office each week. Relocation assistance is available for qualified candidates.Your Role and Responsibilities:Conduct and implement quantitative research throughout the product lifecycle, from foundational insights to concept validation, prototyping, and usability assessments.Collaborate with cross-functional teams, including product managers, designers, engineers, and data scientists, to pinpoint high-impact areas where quantitative insights can significantly influence product strategies.Lead comprehensive, tailored studies that address both strategic and tactical inquiries, employing methodologies such as surveys, experimental designs, and behavioral data analysis.Translate intricate data findings into clear, actionable recommendations that foster alignment and drive decision-making across diverse teams.Utilize strong survey methodologies and statistical rigor to ensure research outcomes are valid, reliable, and ready for decision-making.Shape product strategy through effective cross-functional collaboration and compelling storytelling tailored for various audiences.Ideal Candidate Profile:5+ years of experience in user experience research, market research, data science, or related fields, with a strong emphasis on quantitative methods.Proficient in quantitative research techniques, including statistical analysis, experimental design, survey methodologies, and behavioral data assessment.Advanced data analysis capabilities utilizing tools such as SQL and Python.Exceptional communication skills, both written and verbal, with a proven ability to influence decision-making across all levels of an organization.Demonstrated experience leading impactful quantitative research projects that have significantly influenced product and design decisions.Familiarity with engaging senior stakeholders effectively.

Product ResearcherAs a Product Researcher at Firecrawl, you will be pivotal in shaping our future product development. Our engineering team is currently focused on delivering robust infrastructure, while our sales and support teams effectively manage incoming queries. However, we are seeking a dedicated individual to drive our larger product initiatives—those that will elevate our tool into a leading platform. Currently, we possess a cutting-edge commercial research paper search endpoint with limited use. Our features, including answers, reranking, and monitoring, require the dedicated focus of a researcher like you. You will ensure that we prioritize effectively based on genuine customer needs.This role transcends traditional product management; you will immerse yourself in the field, engaging in frequent conversations with customers—conducting 15-25 interactions weekly. These will include discovery calls, user interviews, onboarding sessions, and discussions surrounding churn. Your mission is to uncover insights that reveal our customers' challenges and aspirations, effectively bridging the gap between our developers' efforts and our product roadmap.

Join the Center for AI Safety (CAIS), a premier research and advocacy institution dedicated to minimizing large-scale societal risks associated with artificial intelligence. We tackle the most pressing challenges in AI through innovative technical research, community-building initiatives, and active policy engagement, alongside our sister organization, the Center for AI Safety Action Fund.As a Research Engineer, you will operate at the forefront of advanced machine learning research and dependable engineering practices. Your role will involve designing and executing experiments on large language models, developing the necessary tools for extensive model training and evaluation, and translating findings into publishable research. You will work collaboratively with CAIS researchers and external academic and commercial partners, utilizing our compute cluster to conduct large-scale training and evaluations. Your work will focus on critical areas such as AI honesty, robustness, transparency, and the identification of trojan/backdoor behaviors, all aimed at mitigating real-world risks posed by sophisticated AI systems.

Descript builds tools that make video editing simple for everyone, from hobbyists to professionals. The platform lets users edit video as easily as working with a document or slide deck. With plans to introduce AI-powered editing by simple queries, the team focuses on lowering barriers to video creation while still supporting advanced workflows. Tackling new standards in video recording and generation calls for strong product leadership across design, technology, and business. Role overview The Lead Growth Product Manager develops and owns product experiences that drive user acquisition, activation, retention, and monetization. This position spans both self-serve and enterprise offerings. The team structure is flat, encouraging close collaboration among product managers, engineers, designers, researchers, data scientists, and marketers. The shared goal: deliver excellent results and move the most important metrics. What you will do Set and manage the growth strategy and roadmap for both self-serve and enterprise products. Build a deep understanding of customers, market trends, and growth levers throughout the user journey, from discovery and onboarding to conversion and retention. Collaborate with design, engineering, data, sales, and marketing teams to lead experiments and initiatives that improve acquisition, activation, engagement, and retention. Analyze user behavior, funnel performance, and A/B test outcomes to refine conversion and upgrade flows, increase usage, and adjust pricing and packaging for different segments. Lead growth initiatives that connect customer value with sustainable business outcomes across the company. Requirements Proven track record: At least 7 years of product management experience, mainly in growth-focused roles. Background includes technically complex products with high design standards and measurable growth results. Experience with both self-serve and enterprise strategies is a plus. Skilled at leading cross-functional teams on complex projects. Data-driven approach: Prioritizes understanding customer needs and has a history of turning insights into effective growth strategies. Experienced in leading discovery, defining features, and running experiments that drive growth. Location This role is based in San Francisco, CA, or can be remote within the United States.

abundant seeks a Research Lead based in San Francisco. This position steers research activities that help shape the company’s direction. The Research Lead partners with colleagues to analyze data, draw meaningful insights, and support projects where research has a clear business impact. Key responsibilities Plan, manage, and execute research initiatives from start to finish Work with team members to analyze data and spot important trends Turn research results into practical recommendations for the business Support projects that guide company strategy Collaboration and impact This role involves close teamwork and communication across departments. Research findings directly inform business decisions and contribute to the company’s ongoing growth.

Employee Applicant Privacy NoticeAbout Us:Join us in reshaping the future of personal finance. At SoFi, we are committed to transforming how individuals engage with their financial well-being. As a cutting-edge financial services provider and national bank, we employ state-of-the-art, mobile-first technology to empower our vast membership base in achieving their financial aspirations. Our mission is clear: to lead the industry through an unparalleled evolution while remaining steadfast in our core values that guide us daily. We invite you to invest in your career and the financial landscape with us.Join Our Team: We are seeking a talented Senior UX Researcher to play a critical role in defining our product strategy and facilitating user-centric decisions across the organization. At SoFi, our focus is on enabling our members to attain financial independence through a diverse array of products, including credit score monitoring, banking services, investing, credit cards, personal loans, student loans, home loans, and beyond.

About the RoleAs a leader in the rapidly evolving field of automated video editing, Descript is at the forefront of innovation. Our platform empowers media companies to transform thousands of podcast episodes into engaging social media clips and enables marketing teams to effortlessly produce product demos with each release. Agencies can streamline client content processes while maintaining consistent branding, all at scale.In your role as the Product Manager for this pioneering initiative, you will develop and oversee the platform that makes these capabilities a reality. You will design APIs that allow developers to programmatically import media, implement AI-driven edits, and export content. Essentially, you will be transforming Descript's robust editing functionalities into a reliable infrastructure that media enterprises can trust.

About CartesiaAt Cartesia, our vision is to create the future of artificial intelligence—intelligent systems that are seamlessly integrated into daily life. We aim to overcome current limitations by enabling models to continuously understand and analyze vast streams of audio, video, and text data—ranging from 1 billion text tokens to 1 trillion video tokens—right on your device.Our pioneering team, comprised of PhDs from the Stanford AI Lab, has developed State Space Models (SSMs), a groundbreaking approach to training efficient, large-scale foundation models. With a rich blend of expertise in model innovation and systems engineering, alongside a product-focused engineering team, we are committed to developing and delivering cutting-edge AI models and user experiences.Supported by prominent investors including Index Ventures and Lightspeed Venture Partners, as well as many esteemed advisors and over 90 angel investors from diverse industries, we are at the forefront of AI advancements.About The RoleIn our quest to create truly global AI, we must train our models using datasets that represent the vast diversity of languages and cultures around the world. We are looking for a Research Engineer to take charge of the quality and comprehensiveness of the data that drives our models. As our in-house expert in global data, you will ensure that our models excel across multiple languages, leveraging your keen understanding of linguistic subtleties and your enthusiasm for building inclusive, large-scale datasets.Your ImpactDesign and construct extensive datasets for model training, conducting controlled experiments to evaluate their effect on model performance.Develop assessments for speech models through both manual annotation and automated evaluation metrics.Utilize data generation techniques to enhance model intelligence and reduce biases.Create automated quality control systems to validate and filter the generated data.Collaborate with product teams to ensure optimal support for key languages and markets.What You BringProven experience in developing or working with extensive multilingual datasets.Familiarity with generative models, including speech, text, or multimodal systems.Ability to guide human annotation and evaluation across various languages.Strong analytical skills and a passion for data-driven decision-making.