Manager, Strategy & Operations - Commerce Platform New Verticals

As a Manager of Strategy & Operations for our Commerce Platform's New Verticals, you will lead initiatives that drive growth and operational excellence. This role requires a strategic thinker with a passion for innovation and a proven ability to execute. You will collaborate closely with cross-functional teams to identify opportunities, streamline processes,…

About the TeamThis position is part of our innovative New Verticals team, established in 2020 with the mission of delighting customers and fostering local economies beyond the restaurant sector. Since its inception, we have successfully introduced Grocery, Convenience, Alcohol, Retail, and DashMarts, while also enhancing merchant services, dasher tools, and consumer products. This specific team is dedicated to exploring new opportunities, with a key focus on Consumer Financial Products and Services.About the RoleWe are seeking a talented Manager to spearhead the growth of the DoorDash Gift Card program. You will be responsible for both the external growth strategy and the internal execution that drives it. This role lies at the intersection of business development, strategy & operations, and analytics, giving you end-to-end ownership over initiatives designed to expand distribution, boost awareness, and enhance gift card sales.In this role, you will collaborate with cross-functional teams including Product, Marketing, Finance, Analytics, and Partnerships to design, launch, and refine campaigns aimed at acquiring new gift card users. You will implement new features to enhance the in-app gift card purchasing journey, establish off-platform partnerships to increase visibility during critical seasonal periods, and team up with Marketing to execute impactful holiday campaigns.Reporting directly to the Senior Manager/GM of our Consumer Financials team, you will operate as an individual contributor. Our work environment is hybrid, allowing for both in-person collaboration and remote work.Your Excitement for This Opportunity Will Stem From:Ownership of Business Outcomes: You will be accountable for the performance of the DoorDash Gift Cards program, establishing goals, monitoring KPIs, and driving measurable growth and ROI.Influencing Across the Organization: You will shape the growth strategy for DoorDash Gift Cards, acting as the ambassador for the program to merchants and securing new placements and marketing opportunities across both online and physical channels.Innovative Campaign Development: You will lead the charge in launching new promotional initiatives, enhancing user engagement and expanding brand reach.

About the TeamThe New Verticals team at DoorDash is pioneering innovative methods to enhance customer satisfaction beyond traditional restaurant delivery.Our Catalog, Fulfillment, and Logistics team is committed to three primary objectives: efficiently onboarding merchants, ensuring prompt and precise order fulfillment, and optimizing our logistics framework. We achieve this by uncovering efficiencies, developing product tools, and implementing scalable operational processes. You will take ownership of metrics, leverage operational and product strategies, and drive significant outcomes across our Grocery, Convenience, Alcohol, and Retail sectors.About the RoleWe are seeking a dynamic Manager to lead a team of three and act as the Directly Responsible Individual (DRI) for New Vertical HQFR (High Quality Fulfillment Rate). This position resides within our Logistics pod and is responsible for achieving transformative enhancements in order quality and fulfillment performance—guaranteeing that consumers receive their complete orders every time.Your key responsibilities will include overseeing cancellations and HQFR performance, which encompasses reporting, root-cause analysis, and action planning. In addition to managing metrics, you will collaborate with cross-functional teams to ensure they deliver measurable results—partnering closely with Operations, Product, Engineering, as well as Merchant and Consumer teams to foster performance improvements throughout the ecosystem.This role requires a blend of operational diligence and strategic insight. You will:Lead comprehensive HQFR and cancellations performance, including company-wide OKR reportingIdentify and implement operational enhancements that significantly impact quality and fulfillment outcomesDevelop and nurture the next “big bets” to enhance order accuracy while minimizing avoidable cancellationsFacilitate cross-functional alignment and accountability towards explicit targetsWe are looking for individuals who excel in uncertainty, swiftly transition from insights to actions, and demonstrate a strong sense of ownership. You should be adept at diving deep into data, establishing a clear performance vision, and mobilizing teams to achieve results. This highly visible role has a substantial impact on customer experience and operational excellence.

About the TeamAt DoorDash Drive, our innovative white-label fulfillment platform enhances e-commerce for merchants both on and off our platform. The New Verticals team collaborates with merchants in Grocery, Convenience, Retail, and Pharma sectors to strategically and operationally meet their e-commerce and logistics requirements through our dynamic three-sided marketplace.About the RoleWe are in search of a Senior Associate to join our New Verticals Drive Strategy & Operations team. If you are passionate about scaling high-growth products and are eager to impact merchant strategies on our Dasher Shop & Deliver platform, this role is for you. You will have the opportunity to enhance accessibility for local businesses by launching innovative products and services, thereby expanding both DoorDash’s and our Merchant’s total addressable market. Your focus will be on growth, profitability, and merchant strategy initiatives to elevate our Grocery merchants. You will collaborate across functions to ensure operational excellence, contribute to the ideation and execution of new services and features, and support profitability efforts through data-driven insights, merchant negotiations, and account optimization strategies. Reporting to the Manager of Drive Strategy and Operations, you will work closely with product, engineering, sales, operations, business development, and various other teams to bring your vision to fruition. We embrace a hybrid work model, allowing you to spend several days a quarter in person together, while also granting access to all our offices for those who prefer a more regular in-office experience.You’re excited about this opportunity because you will…Strategize: Develop comprehensive strategies to best serve our customers, considering both current needs and future growth over the next 3+ years.Operate: Dive deep into details and scale your initiatives effectively. Collaborate with internal and external partners to execute your short & long-term plans; you are an enabler of cross-functional success and an exceptional operator.Analyze: Examine data to identify root causes, construct solutions, and generate innovative ideas for new initiatives.

Shape the Future of Commerce with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, where individuals can buy, sell, and explore their favorite items. We are revolutionizing the e-commerce landscape by merging community, shopping, and entertainment into a unique platform tailored just for you. Our remote co-located teams thrive on innovation, firmly rooted in our core values. With operational hubs spanning the US, UK, Germany, Ireland, and Poland, we are collaboratively constructing the future of online marketplaces.Whether it's fashion, beauty, electronics, or collectibles like trading cards, comic books, and even live plants, our live auctions cater to everyone.And this is just the beginning! As one of the fastest-growing marketplaces, we seek bold, innovative problem solvers across all functions. Stay updated with the latest from Whatnot by visiting our news and engineering blogs, and join us in empowering individuals to transform their passions into businesses while fostering community through commerce. Role OverviewAs a member of the Commerce Strategy & Operations team, reporting to the VP of Commerce, you will be pivotal in driving strategic business decisions related to post-purchase operations, logistics, payments, user experience, trust, and fraud prevention. Your responsibilities will include:Designing and executing commerce strategies aimed at margin optimization and growth in the post-purchase realm.Leading cross-functional commerce initiatives in collaboration with product, engineering, and policy teams.Identifying process inefficiencies and spearheading enhancements to boost productivity and reduce costs.Conducting in-depth analysis of commerce data to derive actionable insights and recommendations.Negotiating contracts and overseeing vendor performance to ensure quality service and cost-effectiveness.We offer flexibility to work from home or from one of our global office locations. We value in-person collaboration for planning, problem-solving, and connection. Candidates must reside within commuting distance of our hubs in San Francisco, CA, Los Angeles, CA, Phoenix, AZ, or New York, NY.

Become a Pioneer in the Future of Commerce with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, allowing users to buy, sell, and discover their cherished items. We are revolutionizing the e-commerce landscape by merging community engagement, shopping, and entertainment into a unique experience tailored for you. As a part of our remote co-located team, we thrive on innovation and are guided by our core values. With operational hubs in the US, UK, Germany, Ireland, and Poland, we are collaboratively shaping the future of online marketplaces.From fashion and beauty to electronics and collectibles like trading cards and comic books, our live auctions cater to diverse interests.And this is just the beginning! As one of the fastest-growing marketplaces, we are on the lookout for dynamic, innovative thinkers across various functional areas. Stay updated with Whatnot's latest developments on our news and engineering blogs, and join us in empowering individuals to transform their passions into thriving businesses while fostering community connections through commerce. Role OverviewThe Commerce Strategy & Operations team plays a crucial role in informing strategic business decisions related to post-purchase operations, focusing on user experience, Trust & Risk, and fraud management. In this role, you will:Facilitate the implementation of post-purchase operational initiatives by collaborating with Product, Engineering, and Operations teams to enhance user experience and operational efficiency.Conduct analyses on operational and commerce data to extract insights, monitor performance, and uncover opportunities for enhancing quality, speed, and scalability.Support the planning and execution of cross-functional projects, ensuring alignment, thorough documentation, and effective follow-through.Contribute to the design and enhancement of processes, workflows, and tools that support scalable operations and adapt to changing user needs.Collect and synthesize insights from user interactions and operational workflows to provide actionable recommendations.Prepare comprehensive updates, dashboards, and materials to aid in decision-making and effectively communicate progress to stakeholders.Candidates for this position should be located within commuting distance of our New York or San Francisco offices.

About the TeamThe New Verticals Strategy & Operations team is transforming the landscape of grocery, convenience, alcohol, and retail delivery through innovative first-party and third-party operations. Our DashMarts initiative represents our commitment to providing on-demand deliveries of household essentials, groceries, and other popular items directly to consumers. We also partner with third-party merchants to facilitate swift deliveries across various storefronts, ensuring a seamless experience for both merchants and consumers. This team is at the core of our mission to build a robust logistics platform powered by an efficient and high-quality delivery network.About the RoleThe New Verticals Logistics team is dedicated to enhancing operational efficiency and elevating the quality and speed of our delivery services. We aim to establish the most dependable same-day logistics platform, empowering local businesses to thrive. As an Associate Manager, you will play a pivotal role in formulating and implementing strategies that drive success in key markets while pursuing efficiency goals and sustainable growth for the organization. You will report to a Senior Manager in the Central Strategy & Operations team, and this position operates within a hybrid work model, combining remote work with in-person engagements at DashMarts and third-party locations.

Join Broccoli as the Lead for New Verticals, where you will play a pivotal role in identifying and implementing innovative strategies to drive growth. Your expertise will help us expand into uncharted markets while fostering a culture of collaboration and creativity. We are looking for a passionate leader who thrives in dynamic environments and is eager to make a significant impact.

About the TeamThe Account Development Strategy & Operations team is pivotal in crafting and sustaining a high-performing sales organization to enhance SMB restaurant growth through innovative product solutions.As an Associate Manager, you will play a critical role in DoorDash's transformation from a marketplace to a leading technology partner. You will spearhead the strategy and operational framework for Digital Ordering, our premier white-label solution that allows merchants to manage commission-free ordering directly on their websites. Your contributions will empower local businesses to enhance their digital presence and foster direct relationships with customers through DoorDash’s exceptional logistics and technology.About the RoleWe seek a proactive builder who excels in uncertain environments while maintaining strong operational discipline. You will convert overarching company objectives into specific quarterly sales targets, balancing strategic insights with the technical and operational expertise necessary to establish new functions and systems. Your responsibilities will include auditing sales processes and utilizing cutting-edge AI to optimize productivity. Reporting to the Senior Manager of Sales Strategy & Operations, you will collaborate across Product, Sales, and Analytics to transform a research-based vision into a robust, scalable revenue engine.You Will Thrive in This Role Because You Will...Translate Strategy into Execution: Establish ambitious quarterly sales goals, guiding the team to focus on key growth areas for sustained expansion.Establish Operational Governance: Facilitate business operations, including Weekly Business Reviews, to ensure meticulous tracking of leads, opportunities, and deals.Drive Sales Acceleration through Rigor: Enhance the sales team's efficiency by implementing tool and system updates, and optimizing the sales funnel through precise measurement and analysis of performance metrics.Innovate with AI: Lead ongoing exploration of the latest AI tools and technologies to drive improvements.

About the TeamWe are seeking a dynamic individual to propel DoorDash's next billion-dollar venture, DashMart. The DashMart team is dedicated to redefining the convenience store experience, providing household essentials, groceries, and local restaurant favorites delivered right to our customers' doorsteps.About the RoleAs the Manager of our DashMart Growth Strategy & Operations team, you will lead a dedicated team of two associates and manage high-impact initiatives from conception through execution. Your responsibilities will include developing strategic plans, precise execution, and analyzing results to guide future decisions. You will oversee annual volume planning and forecasting, as well as deliver weekly performance reports with actionable insights. Collaborating closely with cross-functional teams in product, category management, and finance, you will identify and amplify growth opportunities. You will focus on initiatives that enhance customer conversion through tailored shopping experiences, in-app merchandising, and occasion-driven strategies. This position reports to the Director of DashMart Growth Strategy & Operations within our New Verticals organization and allows for a hybrid work model, combining in-office and remote work.Why You Should Be Excited About This OpportunityBuild. You will have a significant impact on DoorDash’s next major business initiative, launching, continually improving, and scaling an entirely new concept.Strategize. Utilizing foundational principles, you will craft the optimal strategy to best serve our customers.Experiment. Transform strategies into operational experiments that yield measurable outcomes, informing broader implementation plans.Analyze. Evaluate the operational and financial ramifications of your decisions, iterating based on data insights.Lead and Collaborate. Work alongside a cross-functional team, including marketing, design, and product, to drive success.

About the TeamAt DoorDash, we are dedicated to enriching and empowering local economies by creating innovative last-mile delivery solutions. Our platform connects consumers with the local businesses they cherish, fostering growth within communities. We seek a dynamic marketer to join our integrated marketing team, responsible for crafting comprehensive marketing strategies that bridge growth, brand, product, and operations.About the RoleAs a Senior Associate in Consumer Integrated Marketing for New Verticals, your mission will be to transform DoorDash users into loyal advocates. You will devise audience-centric, insight-driven strategies and implement go-to-market plans across various channels. Reporting to the Senior Manager of Integrated Marketing, your focus will be on recognizing, testing, and amplifying user engagement opportunities that encourage consumers to explore new categories, thereby driving monthly active user (MAU) growth.This role is highly collaborative, intersecting brand, growth, social media, analytics, and operations. You will work closely with teams across Marketing, Product, Analytics, and Strategy & Operations to activate campaigns across paid, owned, earned, and in-app channels. This opportunity is perfect for someone adaptable, inquisitive, and eager to engage in diverse integrated and partnership-driven initiatives.What You’ll DoEvaluate marketing opportunities for consumer habituation and generate insights through testing, experimentation, and performance analysis, representing the consumer's voice within the marketing team.Contribute to the design and implementation of comprehensive retention strategies, anchored in audience-first principles, clear objectives, category focus, and compelling consumer value propositions.Assist in creating and executing integrated campaigns and initiatives in collaboration with various teams.

About the TeamThe Advertising & Promotions team thrives at the crossroads of e-commerce and advertising, delivering and monetizing valuable content tailored to our primary audiences. Our mission is to offer innovative digital solutions that connect advertisers with DoorDash users effectively. In this pivotal role, you will spearhead the monetization strategy for our advertisements and promotions offerings.About the RoleDrive significant business outcomes by leading projects that maximize spending and deliver incremental value for top Enterprise advertisers and merchant partners.Utilize data analysis to track and enhance product performance through in-depth self-service analytics.Advocate for the requirements of Enterprise merchants and account teams to shape the Product roadmap for intricate, high-value use cases.Oversee collaborative initiatives with Product and Data Science teams to boost engagement and adoption rates among Enterprise advertisers.Collaborate closely with Enterprise Sales and Account Management to pinpoint opportunities and manage the comprehensive development and implementation of scalable processes.Launch advertising and promotions products for Enterprise clients, ensuring successful adoption both internally and externally.You're Excited About This Opportunity Because You Will…Build: Transform ideas from concept to execution in ambiguous environments, providing structure where none exists.Own: Proactively identify opportunities, define challenges, and drive solutions from start to finish.Analyze: Independently analyze data (SQL/Excel) to derive insights, assess impact, and guide strategy.Lead Cross-Functionally: Foster alignment across Product, Data Science, Sales, and Account Management to achieve results.Influence: Clearly communicate complex ideas to both technical and non-technical audiences.We’re Excited About You Because…You have 4+ years of experience in a relevant field, showcasing your expertise in driving results.

Join Us in Transforming Connections Across the Globe!At Kong, we believe in the power of connection. If you feel you might not meet every single requirement but are enthusiastic about this role, we encourage you to apply. We value strong candidates who excel in certain areas while having a genuine interest in others.Position Overview:We are looking for a dynamic Sales Strategy and Operations Manager to become a key player in our Revenue Operations team. You'll act as a strategic partner and advocate for the AMS GTM Leadership team. Your mission will involve defining, tracking, and executing AMS business objectives, initiatives, strategies, and processes that facilitate scaling. This role is essential for our rapidly growing sales team and requires a hands-on approach. Ideal candidates will have a strong background in full-funnel GTM Strategy & Operations, be self-motivated, thrive in a fast-paced, data-oriented environment, and exhibit a proactive, results-driven mindset. You will report directly to the Director of Global Field Operations.Preferred Locations: San Francisco, New York, Chicago, TorontoKey Responsibilities:Lead the annual AMS GTM planning process, encompassing fiscal year/long-range modeling, investment ROI analysis, headcount planning, quota and capacity setting, and territory planning.Collaborate with leadership to design and implement the AMS GTM structure, segmentation, and coverage model across multiple roles, including Sales, Solutions Engineering, Customer Success, Sales Development, and Professional Services.Provide insights and performance tracking on business health, including lead funnel monitoring, sales efficiency, and productivity metrics using business intelligence tools.Oversee the execution of operational cadences within the organization, supporting management inspections throughout the customer lifecycle.Assist sales leadership in preparing content for key management reporting, including Quarterly Business Reviews.Enhance CRM accuracy, pipeline analytics, forecasting, and regional reporting requirements.Ensure efficient deal velocity by monitoring deal management processes and recommending improvements for deal structures, approvals, and booking processes.

The New Verticals Strategy & Operations team at DoorDash shapes the future of delivery for groceries, convenience items, alcohol, and retail products. This group manages both first-party operations, like DashMarts, and third-party partnerships with a range of merchants. DashMarts deliver household essentials, groceries, and local favorites directly to customers, powered by DoorDash’s logistics platform. Central Operations ensures these services run efficiently and that DashMarts and third-party partners work together smoothly. About the Role DoorDash is hiring Senior Associates for the Central Strategy & Operations team. These roles focus on improving delivery and labor efficiency for New Verticals. Senior Associates use operational and product insights to build logistics systems and frameworks, taking responsibility for key efficiency metrics that impact business results from start to finish.

Join Our TeamThe Account Development Strategy & Operations team at DoorDash is dedicated to crafting, developing, and sustaining a top-tier sales organization aimed at propelling growth for our SMB restaurant partners through cutting-edge product solutions. We support the sales specialists focused on the DoorDash Commerce Platform, our rapidly expanding business unit that empowers restaurants to implement e-commerce ordering fulfillment for their first-party experiences (e.g., websites and in-store operations). Our portfolio includes Online Ordering, Tableside Order & Pay, CRM, Mobile Apps, and Websites—all designed to enhance merchant sales while seamlessly integrating into their existing operations and branding.Your RoleAs a Sales Strategy & Planning Manager at DoorDash, you will spearhead transformative initiatives that define our sales vision and operationalize it at scale. This role merges sales planning (including quotas, incentives, forecasting, and compensation design) with overarching strategy and operational leadership (pipeline management, go-to-market strategies, and long-term organizational planning).You will act as a strategic advisor to Sales leadership, fostering operational discipline throughout the organization. The ideal candidate will possess a balanced mix of strategic insight and execution—articulating the sales vision to elevate DoorDash into a B2B SaaS leader while implementing operational rigor to solve challenges and enable our sales team’s success. You will oversee cross-functional programs from inception to completion, ensuring alignment among Sales, Product, Finance, Analytics, and Sales Operations to meet ambitious growth targets.Why You Should ApplyCollaborate closely with sales leadership, strategy, finance, and product teams to develop, implement, and manage new and existing sales incentive structures.Lead annual and quarterly quota-setting processes that align with overall revenue targets and specific product-level objectives.Enhance forecasting accuracy and pipeline management by creating scalable models, dashboards, and performance metrics.

Role Overview DoorDash, Inc. is hiring a Director of Strategy and Operations. This leader will help shape operational strategies and guide growth efforts across several markets. The position works closely with senior teams to influence important decisions and set direction. Locations New York, NY San Francisco, CA Chicago, IL Los Angeles, CA

About the TeamJoin our dynamic Advertising & Promotions team, where we blend e-commerce with advertising to create impactful and monetizable content for our audiences. We have developed a robust retail media network that empowers CPG advertisers to effectively engage with DoorDash customers, driving sales and fostering category growth. Collaborating closely with Product and cross-functional teams, you will play a critical role in managing CPG ad formats and inventory, unlocking new supply opportunities, optimizing yield, and enhancing marketplace competition across our most influential platforms.About the RoleAs the Associate Manager of Ads Supply on our CPG team within the Ads Strategy & Operations organization, you will:Develop and execute strategies for new sellable inventory: Pinpoint significant untapped opportunities to enhance ads supply and stimulate growth for both DoorDash and our advertisers.Manage yield and optimize inventory: Assess supply gaps and implement strategic initiatives to expand ad supply while maintaining DoorDash's key performance metrics.Enhance marketplace competition and selection: Identify whitespace opportunities to improve auction dynamics and collaborate cross-functionally to enhance demand growth.You will thrive in this role because you:Are a proactive owner: Take charge of crucial business components, considering both strategic vision and execution, and are willing to dive into details when necessary.Are a critical thinker: Tackle opportunities and challenges with a foundational approach, leveraging data to guide your strategic decisions.Can balance diverse perspectives: Recognize the needs of both our CPG partners and DoorDash consumers, harmonizing these interests to inform ads strategy and product choices.Excel in collaboration: Build strong working relationships with cross-functional partners to drive success.

Join Twitch as a Senior Manager of Strategy and Operations, where you will play a pivotal role in shaping the strategic direction and operational excellence of our organization. You will lead cross-functional teams, drive initiatives to improve efficiency, and develop innovative strategies that align with our company goals. Your analytical skills and leadership will be key in guiding our strategic projects and enhancing our operational frameworks.

As the Director of Ads Platform Strategy & Operations at DoorDash, you will play a pivotal role in shaping our advertising strategies and driving operational excellence across our ads and promotions initiatives. This leadership position demands an innovative thinker who can navigate the complexities of digital advertising while optimizing our platform to enhance user engagement and revenue growth.Responsibilities include overseeing the development and execution of our ad strategies, collaborating with cross-functional teams, and analyzing performance metrics to inform decision-making. Your strategic insights will help refine our platform's capabilities, ensuring we stay ahead in the competitive landscape.

About UsAt 3Y Health, we are revolutionizing healthcare through our AI-driven software designed to alleviate the burdensome administrative challenges that account for 40% of the industry’s revenue. Our comprehensive platform empowers clinician entrepreneurs, enabling healthcare professionals to successfully launch, manage, and expand private practices. By integrating cutting-edge AI and automation, we help independent providers regain valuable time, foster thriving businesses, and enhance the health outcomes of their communities. With over $200M raised from esteemed investors such as Founders Fund, General Catalyst, Softbank, and 8VC, we are poised for significant growth.About the RoleWe are seeking a dynamic Operations Associate to propel our new vertical launches. This pivotal cross-functional role is ideal for an individual who excels in fast-paced environments, enjoys tackling logistical challenges, and is passionate about supporting a mission-driven team.You will collaborate closely with our clinical, client success, and executive teams to guarantee that day-to-day operations are efficient, reliable, and scalable.ResponsibilitiesConduct research on new verticals, assessing market size and competitive dynamics to facilitate successful market entry and prioritization.Establish and oversee essential internal systems to ensure organizational readiness for launching and expanding new verticals.Facilitate coordination among internal stakeholders across product, clinical operations, and growth to ensure preparedness for new vertical launches.Document repeatable processes and propose enhancements as we evolve.Assist in developing internal dashboards and trackers to monitor progress.Support special projects, such as expanding insurance contracts and onboarding new providers.Contribute wherever necessary—this is a startup, and we embrace a hands-on approach.