Operations and Delivery Lead

The future of artificial intelligence—whether it involves training, evaluation, classical machine learning, or agentic workflows—hinges on the foundation of high-quality data.At HumanSignal, we are creating the platform that fuels the development, curation, and assessment of that essential data. Our innovative tools are utilized by top AI teams to ensure tha…

Role Overview Scribd is looking for a Product Operations Lead based in San Francisco. This role focuses on improving how product teams operate and deliver. The position works with teams across the company to keep product strategies in sync with broader business goals. What You Will Do Work with cross-functional groups to align product plans with company objectives Find ways to streamline workflows and processes for better efficiency Analyze performance data to spot trends and recommend improvements Drive projects that enhance the user experience

Join Paraform as a Business Operations Lead, where you will play a pivotal role in driving operational excellence and strategic initiatives. In this dynamic position, you will analyze workflows, optimize processes, and implement innovative solutions that enhance efficiency across various departments.Your expertise will be critical in managing cross-functional projects, ensuring alignment with business goals, and fostering a culture of continuous improvement. You will collaborate with stakeholders to gather insights and translate them into actionable plans.

About BroccoliAt Broccoli, we are revolutionizing the home services industry with our cutting-edge AI operating system, targeting a $500 billion market. Our intelligent AI agents are deployed in HVAC, roofing, and other trades to efficiently manage customer interactions, job bookings, and lead capture.Supported by leading venture capitalists, we have successfully raised $25 million in Series A funding and are rapidly expanding. As we aim to quintuple our team by 2026, this is a unique opportunity to join us at an early stage and make a significant impact.The RoleWe are establishing a pivotal Strategy & Operations team that will be the backbone of our organization. This team will oversee the systems, processes, and analyses that empower our executive leadership, account teams, and sales teams to thrive as we grow.We are looking to hire multiple team members, organized around three key areas: GTM Strategy & Enablement, Post-Sales Strategy & Operations, and Executive Planning & Analytics.What You’ll DoGTM Strategy & EnablementCreate ROI dashboards and sales enablement tools.Define target customer segments and go-to-market strategies.Lead decisions on pricing and packaging.Develop partnerships and referral programs.Post-Sales Strategy & OperationsEstablish account dashboards and performance metrics.Design the account planning framework.Set cross-sell targets and incentive structures.Develop ROI reporting to enhance retention and expansion.Collaborate with marketing to drive cross-selling initiatives.Executive Planning & AnalyticsCreate and manage executive KPI dashboards.Establish performance targets and monitor outcomes.Prepare materials for board meetings and investor presentations.Lead special projects and conduct ad hoc analyses.

About the RoleDoss is seeking a dynamic Revenue Operations Lead to take charge of the strategy, processes, and systems that fuel our go-to-market initiatives. As our inaugural RevOps hire, you will be an integral member of the Business Operations team, reporting directly to the Head of Business Operations.This role is pivotal, situated at the crossroads of strategy and execution. You will collaborate closely with our go-to-market leadership to refine our customer acquisition, retention, and expansion strategies. We’re searching for someone who offers strong insights into effective revenue operations, capable of establishing policies, ensuring cross-functional alignment, and navigating decision-making in times of uncertainty.The ideal candidate has firsthand experience with successful go-to-market strategies. Having worked in a high-growth environment, you are well-versed in the dynamics of a top-performing revenue organization, and you are eager to construct one from the ground up. You possess clear perspectives on lead scoring, pipeline stages, territory design, and engagement rules, and you are comfortable advocating for data-driven decisions, even in discussions with senior leadership.Growth TrajectoryThis role is designed for growth into a leadership position. We anticipate that the right individual will evolve into the Head of Revenue Operations, expanding the function and team as Doss scales. This future position will encompass:Building and leading a RevOps team, with specialized expertise in GTM systemsOverseeing the entire RevOps function with a direct impact on corporate strategyDefining what exemplary, AI-driven revenue operations should look likeWhat You'll OwnRevenue Strategy & GTM PolicyAct as a strategic advisor to leadership across Sales, Partnerships, and Marketing, managing the operational guidelines that govern our GTM effortsCollaborate on critical decisions: lead scoring frameworks, MQL-to-SQL transitions, account segmentation, territorial rules, and engagement protocolsFacilitate alignment across Sales, Marketing, Partnerships, and Post-Sales, ensuring all teams utilize a cohesive playbookLead strategic initiatives including segmentation, ideal customer profile expansion, pricing strategies, capacity planning, and compensation frameworksManage revenue planning processes: develop and maintain comprehensive financial models, execute accurate forecasting, conduct pipeline analysis, and track performance metrics that management relies on

HappyRobot creates AI-driven workforces for enterprises, supporting operations across voice, email, and major enterprise systems. With backing from Y Combinator (S23), a16z, and Base10, and over $60 million raised, the team focuses on improving essential processes for large organizations worldwide. The platform began in complex logistics settings, where the team built its own voice stack, models, and orchestration layer. Today, HappyRobot is broadening this infrastructure to serve more industries. For details on the company's vision, see our manifesto. Role overview The Deployment Operations Lead acts as the operational center of the Deployments organization at HappyRobot. This position suits someone who values structure and discipline, and enjoys keeping complex operations organized. The role connects Deployments (including Forward Deployed Engineers and Deployment Strategists), Commercial, and Product teams to ensure accounts are staffed, delivered, and improved over time. Responsibilities include managing playbooks, staffing models, and feedback systems to make deployments repeatable and scalable. Tasks may involve creating onboarding materials, reallocating resources during a quarter, or helping define commercial scopes for new projects. What you will do Playbooks & Delivery Standards: Build and update deployment playbooks. Set best practices for each stage: scoping, kickoff, integration, go-live, and expansion. Ensure Forward Deployed Engineers and Deployment Strategists have reliable processes for every account. Staffing & Capacity Planning: Manage staffing for the deployment team. Assign engineers and strategists to accounts based on complexity, technical requirements, and available capacity. Adjust assignments as priorities change and serve as the main contact for team allocations. Delivery Assurance: Track account delivery across the portfolio. Identify risks early and put mitigation plans in place to keep projects moving forward. Location This position is based in San Francisco.

Role Overview Harvey is hiring an Operations Lead, Strategy in San Francisco. This role focuses on shaping operational processes and supporting strategic projects across the company. What You Will Do Work closely with teams from different departments to improve how operations run day to day Help design and implement new processes that support company goals Promote practical approaches to increase efficiency and support growth

As the Operations (Ops) Team Lead at tsmg, you will play a crucial role in managing daily operations and providing essential support to our Drivers. Your leadership will be instrumental in ensuring our team operates smoothly and efficiently. Reporting directly to the Country Manager, you will be responsible for mentoring and guiding your team to achieve operational excellence.

Role Overview Chime is hiring a Lead, Strategic Operations in San Francisco, CA. This role focuses on guiding operational improvements and leading strategic projects that strengthen customer experience and refine business processes. What You Will Do Shape the direction of operational strategy across the organization Collaborate with teams from different functions to deliver on shared goals Implement data-driven approaches to improve efficiency and outcomes Drive initiatives that support Chime’s mission and business objectives Who We’re Looking For Experienced leader with a background in operations or strategy Comfortable working with data to inform decisions Strong communicator who works well across teams Based in or willing to work from San Francisco, CA

Role Overview Pinterest is hiring a Senior Strategy and Operations Lead based in San Francisco or Los Angeles. This position guides key strategic projects and helps improve how teams work together across the company. What You Will Do Shape and advance strategic initiatives that impact multiple areas of the business Work closely with teams from different functions to streamline processes Identify ways to boost operational performance throughout the organization Location San Francisco, CA, US or Los Angeles, CA, US

About MercorAt Mercor, we sit at the nexus of labor markets and artificial intelligence research. Our partnerships with top AI labs and enterprises allow us to provide the essential human intelligence needed for AI development.Our extensive talent network is dedicated to training cutting-edge AI models, akin to how educators mentor students, sharing invaluable knowledge and context that cannot be captured in code alone. Currently, our network boasts over 30,000 experts who collectively generate in excess of $2 million daily.We are pioneering a transformative work category where expertise fuels AI progress. Realizing this vision demands an ambitious, fast-paced, and deeply committed team. You will collaborate with researchers, operators, and AI companies that are at the forefront of developing systems that redefine society.Mercor is a thriving Series C company, valued at $10 billion, and operates in-person five days a week from our modern San Francisco headquarters.About the RoleWe are seeking a Technology Operations Lead who will be responsible for ensuring the reliability, security, and scalability of our identity, endpoint, and IT infrastructure systems. You will work closely with the Head of IT to shift from reactive support to proactive, automated systems that preemptively address issues, striking a balance between speed, security, and an exceptional user experience for our technical teams driving the future of AI.Your role will be based in our San Francisco office, where you will collaborate closely with Security, Engineering, and People Operations teams.

Join Our MissionAs we approach 2026, we're facing what we call the 'infinite software crisis.' At Sazabi, we are pioneering solutions to support, maintain, and operate the rapid expansion of application development.Introducing Sazabi: the AI-native observability platform designed for agile engineering teams.Sazabi empowers teams to inquire about their production systems in straightforward language, automatically visualize system activity, and identify root causes ten times faster. Say goodbye to cumbersome instrumentation, complicated dashboard setups, and tedious alert configurations. Just straightforward answers.We are proud to be supported by industry leaders from renowned AI companies including Vercel, Graphite, Daytona, Browserbase, LangChain, Mastra, Replit, and others.Your RoleTake ownership of complex, critical problems that span multiple functions.Collaborate directly with founders to swiftly identify and resolve bottlenecks.Establish and maintain the internal systems that keep Sazabi thriving (people operations, recruitment processes, financial operations, tooling, etc.).Design and implement streamlined processes that facilitate scalability without hindering speed.Engage in crucial projects across hiring, go-to-market strategies, product development, and customer support.Enhance our operational efficiency and clarity as we expand.Transform disorder into dynamic progress.Who You AreExhibit a high degree of agency.Possess exceptional problem-solving abilities in both technical and non-technical realms.Thrive in ambiguous situations with ever-evolving priorities.Demonstrate proactive capability in developing systems, processes, and workflows from the ground up.Be highly organized while steering clear of bureaucracy.Show strong communication skills and sound judgment.Be ready to tackle any task that the company requires, regardless of how unglamorous it may be.If you're enthusiastic about Twitter and agents, you'll fit right in!What We ProvideAttractive salary and equity options.Complimentary lunches (in-office only).Comprehensive health, dental, and vision insurance.Unlimited paid time off.Paid parental leave.

Founded in 2007, Airbnb began with two hosts welcoming three guests into their San Francisco home. Today, we have expanded to over 5 million hosts who have welcomed more than 2 billion guests across nearly every country. Every day, our hosts provide unique accommodations and experiences, enabling guests to connect authentically with local communities.Join Our Community:Airbnb serves as a worldwide hospitality platform, linking travelers with distinctive stays and experiences globally. Our mission is to foster a sense of belonging for everyone, everywhere. The Community Blueprint team, part of Global Operations, aims to enhance the customer journey by bridging gaps across product, operations, and policy. Your role as part of this team will be pivotal in facilitating data-driven decision-making and improving both guest and host experiences.Your Impact:As the Planning & Business Operations Lead, you will play a crucial role in supporting the operational framework of our mission. You will own our portfolio rhythms, central tools, and cross-functional execution processes that transform insights into actionable strategies. You’ll align stakeholders with clear plans, establish effective governance and reporting, and ensure our teams are equipped with the necessary structures and data to drive measurable impacts.Drive the planning and operational processes for Community Blueprint:Coordinate planning, prioritization, and portfolio reviews in alignment with company objectives and customer needs.Define and maintain operational cadences, forums, and decision-making checkpoints.Manage productivity tools and source-of-truth resources for Community Blueprint:Lead the enhancement of Airtable-based portfolio and learning trackers; define tools for tracking progress and insights.

Join us as a Talent Operations Lead at Lever, where you will play a pivotal role in transforming our talent acquisition process. As we continue to support leading companies like Netflix and Shopify in their hiring efforts, we seek an innovative leader to help shape our people-first culture.

At Comulate, we are revolutionizing the insurance back office through cutting-edge AI technology. Our innovative platform transforms costly and labor-intensive accounting processes, marking the first step in our vision to unlock the vast sums spent on manual insurance operations.Our Series B funding, announced in early 2025 and spearheaded by BOND & Workday, follows our record growth and ambitious expansion plans.

Join Our Team as a Sales Operations Lead:We are seeking a strategic and dynamic Sales Operations Lead to play a crucial role in optimizing our sales processes as we expand. You will be the architect of the operational framework that drives our sales organization, overseeing essential functions like forecasting, pipeline management, territory allocation, and reporting. Your insights will empower leadership with reliable data, enhancing revenue predictability and sales team productivity.At Reevo, we prioritize building a strong in-person culture and are committed to fostering collaboration and growth. We expect our team to work from our San Francisco office five days a week to ensure seamless operations and scalability.Your Responsibilities:Sales Operations & Execution:Lead the sales forecasting process, ensuring accuracy and transparency across weekly, monthly, and quarterly reports.Oversee pipeline management, establishing stage definitions, hygiene standards, deal inspections, and velocity tracking.Facilitate regular sales operating meetings (WBRs, MBRs, pipeline reviews) with consistent reporting and actionable insights.Assist in the execution of quota, territory, and account assignments as our team grows, including adjustments for headcount changes.Ensure effective opportunity management and maintain CRM discipline within the sales team.Reporting, Analytics & Insights:Design and manage dashboards that track funnel conversion, pipeline coverage, win rates, deal cycles, productivity, and sales attainment.Monitor key performance indicators (activity levels, pipeline creation, deal progression) and proactively identify potential risks.Provide recurring and ad-hoc analyses to support sales leadership in decision-making regarding productivity and segment performance.Ensure seamless integration of sales data into company-wide and board-level reports.Process & Systems Ownership:Manage the configuration and ensure data quality for pre-sales and sales workflows, as well as post-sales handoff.Implement and uphold sales processes and playbooks, including lead qualification, opportunity progression, and closing procedures.

About UsSieve is an innovative AI research laboratory dedicated exclusively to video data. We leverage exabyte-scale video infrastructure and cutting-edge video understanding techniques to create expansive datasets that advance the field of video modeling. With video comprising 80% of internet traffic, it has become a crucial digital medium that drives creativity, communication, gaming, AR/VR, and robotics. Sieve exists to address the critical challenge of providing high-quality training data, which is essential for the growth of these applications.As a testament to our success, we have partnered with leading AI labs and achieved significant revenue growth, generating $XX million last quarter with a compact team of just 15 professionals. Our Series A funding last year was secured from top-tier firms including Matrix Partners, Swift Ventures, Y Combinator, and AI Grant.About the RoleIn your role as the Data Operations Lead, you will be responsible for the daily execution and expansion of Sieve's data operations platform. This position is a blend of operational and semi-technical responsibilities. You will oversee our human workforce, enhance quality assurance processes, manage talent sourcing and onboarding, and spearhead product operations initiatives aimed at optimizing our platform's efficiency. A key focus of this role will be on growth; you will implement campaigns and experiments to broaden the platform's user base, identify new sourcing channels, and drive user adoption. This position is ideal for individuals who are both creators and optimizers—capable of engaging deeply with tools while also strategically considering how to scale complex operational systems.What You'll DoOversee and scale Sieve's internal data operations platform, which includes workforce management, task assignments, and quality assurance workflows.Drive growth initiatives for the platform by executing acquisition campaigns, testing new sourcing channels, and creatively expanding the user base.Recruit, onboard, and manage a distributed human workforce dedicated to data annotation, curation, and quality review processes.Develop and enhance quality assurance processes to guarantee that data outputs align with the standards required by leading AI laboratories.Lead product operations for the data platform by collaborating with engineering teams to implement tooling improvements, track operational metrics, and identify inefficiencies.Create comprehensive documentation, standard operating procedures, and training materials to support the operational framework.

At Klaviyo, we celebrate the distinct backgrounds, experiences, and perspectives that each Klaviyo (we refer to ourselves as Klaviyos) contributes to our workplace on a daily basis. We believe in providing everyone with an equitable opportunity for success and value the diverse experiences each individual brings beyond conventional job qualifications. If you find yourself closely aligned but not an exact match with the job description, we encourage you to apply nonetheless. Curious about life at Klaviyo? Explore klaviyo.com/careers to discover how we empower creators to take charge of their own destiny.We are in search of a Marketing Operations Lead to take charge of and enhance the systems, processes, and integrations fueling our inbound and demand generation initiatives. This pivotal role resides at the crossroads of Marketing and Sales, ensuring that top-of-funnel demand is effectively captured, qualified, routed, and delivered to Sales with both speed and precision.This position is hands-on, concentrating on marketing automation, data management, and funnel operations. You will collaborate closely with the Inbound Sales, Demand Generation, Web, Analytics, and Systems teams to elevate lead quality, conversion rates, and velocity across both product-led and sales-assisted strategies. The ideal candidate is technically adept, detail-oriented, and possesses a keen interest in how AI and automation can enhance process efficiency, accuracy, and speed.Your Impact:Serve as the primary marketing operations liaison for the Inbound Sales team, guaranteeing high-quality handoffs.Oversee daily configuration, troubleshooting, and optimization of the marketing automation platform.Develop and sustain workflows, lifecycle automation, and event-driven logic that support inbound and product-led growth.Manage lead and PQL scoring models and routing logic to ensure rapid, precise delivery to the appropriate sales teams.Collaborate with Demand Generation and Web teams to capture and activate top-of-funnel signals (web, product, form, behavioral).Facilitate audience creation, segmentation, and funnel experimentation to enhance conversion from first touch to sales-ready demand.Analyze inbound funnel performance and pinpoint opportunities to improve volume quality, speed, and efficiency.

Airbnb, Inc. is seeking a Programs and Business Operations Lead based in the United States. This role is part of the Chief Business Officer organization and plays a key part in Airbnb’s efforts to grow and expand internationally. The work extends beyond accommodations, focusing on high-quality stays, unique experiences, and new services that enhance Airbnb’s presence in local markets. Role overview The Programs and Business Operations Lead supports regional business goals by collaborating with leaders and teams across different functions. The position involves partnering with the Director of Regional Business Operations and Growth to drive initiatives that address the evolving needs of both hosts and guests. What you will do Collaborate with cross-functional teams to achieve regional objectives, working closely with leadership. Lead planning, execution, and assessment of projects that span multiple business areas. Responsibilities include defining challenges, proposing solutions, and managing dependencies among stakeholders. Organize and run operational meetings to ensure projects remain on track. Teams involved include field operations, marketing, product, and legal. Apply data analysis and analytical tools to develop insights that shape business strategy. Reporting structure This position reports directly to the Director of Programs and Business Operations.

About UsAt Rillet, we empower accounting and finance teams with cutting-edge tools and insights. Our mission is to help organizations achieve unparalleled speed, accuracy, and clarity in their financial operations.As an AI-driven ERP solution, Rillet enables a zero-day close with a unique data model that serves as a unified source of truth. Our extensive suite of native integrations—including Stripe, Ramp, and Salesforce—coupled with automated workflows and multi-entity consolidation, positions us as leaders in the industry. Our innovative AI agents provide specialized support in areas like accruals and audits, contributing to our consistently perfect customer satisfaction score. High-growth AI companies such as Mercer, Windsurf, and Function Health appreciate our rapid deployment capabilities as their financial needs evolve.With a significant market opportunity ahead, we have successfully secured $100M in funding from top investors like Sequoia, a16z, and First Round to advance our goal of helping businesses operate at the speed of AI.Our CultureRillet thrives on a fast-paced environment where intelligence is just the starting point. We seek individuals who embody speed, agency, and adaptability.Our team members are proactive and mission-driven, creating strategies that yield exceptional results beyond initial expectations. We focus on customer needs, ensuring that we tackle the most critical projects, even if they diverge from the initial plan.While accounting expertise is not a prerequisite, a deep appreciation for the financial empowerment our tools provide to clients is essential. Our team is passionate about supporting the financial frameworks of the world’s fastest-growing businesses.Position OverviewWe are in search of a pioneering GTM Operations Lead to establish and refine the operational backbone of our go-to-market strategy from its inception.This is a foundational role where you will not inherit existing structures; instead, you will create the systems, data models, and operational rhythms necessary to drive Sales, Marketing, and future GTM initiatives such as Account Management and Partnerships. Your work will lay the groundwork for clarity and efficiency in what is currently an ambiguous environment.Candidates should have a proven track record of building GTM/RevOps in an early-stage SaaS environment and possess hands-on experience with Salesforce or similar platforms, developing them from the ground up.