Product Support Specialist

Role Overview Clay Labs is looking for a Product Support Specialist in San Francisco to help customers get the most from our products. This role serves as the first point of contact for users who need assistance. The work centers on resolving technical issues, sharing product knowledge, and working with other teams to refine our services. What You Will Do Tr…

Join Anthropic as a Product Support Specialist and play a pivotal role in ensuring the safe delivery of AI to users worldwide. In this dynamic position, you'll engage directly with users, addressing their needs and concerns while investigating and tracking issues to enhance their experience. You'll also identify knowledge gaps within our team and provide exceptional support to strategic clients, showcasing your commitment to customer satisfaction and effective communication.

Transforming Hospital OperationsIn today's healthcare landscape, many hospitals still rely on outdated methods — utilizing paper, spreadsheets, and guesswork to manage crucial operations like staffing, labor planning, and capacity. This inefficiency results in a staggering waste of thousands of hours and millions of dollars each year.At Vitalize, we are revolutionizing this process with our intelligent, automated staffing operations platform. Our solution empowers clinical leaders with real-time decision support, streamlining workflows, minimizing unnecessary labor costs, and maximizing patient capacity.As we continue to build the future of hospital workforce operations, we are rapidly gaining traction against traditional HR/ERP systems. With our platform already implemented in over 20 hospitals, nearing eight-figure revenue, and significant funding from top-tier investors, we have tripled our revenue in just the past three months and are poised for rapid scaling.Your RoleIn this pivotal role, you will ensure that our hospital partners can efficiently run their most essential workflows on the Vitalize platform. Your responsibilities extend beyond simple ticket responses; you will gain a deep understanding of our complex, data-driven staffing operations and proactively ensure that our users have access to accurate staffing information that directly impacts patient care.Customer Support Ownership: You will lead the customer support experience, addressing inquiries related to product features, data integrations, workflow configurations, and technical troubleshooting through various channels including email, SMS, video calls, and in-person visits when necessary.Data-Driven Workflow Unblocking: Hospital staffing operations hinge on precise, real-time data. When issues arise — such as integration failures, data synchronization problems, or calculation discrepancies — you will investigate to uncover root causes, collaborate with engineering to resolve them, and ensure that our customers can resume their operations smoothly.Direct Customer Engagement: Regular interactions with nurses, staffing coordinators, and hospital executives will be essential for understanding their workflows, troubleshooting issues, and gathering feedback. Your willingness to visit hospitals as needed will provide vital context for problem-solving.Product Influence: By analyzing customer feedback, you will identify trends and insights that shape product decisions and roadmap priorities. You will also contribute to creating knowledge base content, drafting troubleshooting guides, and developing scalable support processes as we grow.Collaboration with Engineering: Close collaboration with product and engineering teams will be crucial. You will help replicate bugs, document technical issues, and ensure that solutions are implemented swiftly. Your technical expertise will enable you to effectively bridge the gap between customer challenges and engineering solutions.

About the Role freed is looking for a Product Support Specialist in San Francisco. This role focuses on helping customers get the most from our products. Daily work involves answering questions, resolving issues, and guiding users through features and product use. What You Will Do Assist customers with troubleshooting and technical questions Respond to feature inquiries and provide clear guidance on product use Work with users to resolve issues and improve their experience Location This position is based in San Francisco.

Join Stripe’s Bridge team as a Product Support Specialist, where you will play a crucial role in enhancing customer satisfaction and ensuring seamless operations for our clients. You will be the first point of contact for our users, providing timely assistance and resolving issues to elevate the overall user experience. Your expertise will help clients navigate our product suite effectively, ensuring they harness the full potential of our payment solutions.

Join Our Team at ClayAt Clay, we are dedicated to transforming innovative growth ideas into tangible success for organizations.We believe that growth is a creative journey, not just a set of rules. Discovering and connecting with your ideal customers requires originality and ongoing refinement. As artificial intelligence accelerates execution and makes strategies easily replicable, creativity remains the only sustainable competitive edge. Our unique data, insights, and AI-driven research are empowering thousands of clients — including industry leaders like Anthropic, Notion, Google, and Ramp — to effectively penetrate the market.In 2025, we achieved over $100 million in revenue and successfully raised a $100 million Series C at a valuation of $5 billion, supported by top-tier investors such as Sequoia, CapitalG, and First Round. We also executed our second employee tender offer and launched a community equity round for our customers, agency partners, and community members.Here are some key aspects of our culture:Our community boasts over 11,000 clients, 150+ integration partners, 125+ agencies, 50+ Clay clubs, and 30,000 members on Slack.Our work culture is vibrant and diverse, with team members engaged in various pursuits such as DJing, activism, writing, clowning, marathon running, skydiving, psychedelic therapy, social work, and more.All employees have the opportunity to work alongside world-class coaches specializing in creativity, management, and other fields at no cost.Our guiding principles — including negative maintenance and non-attached action — shape our operational approach. Learn more about them here.Discover more about us in the New York Times.

Accordion is seeking a Senior Production Support Engineer to help maintain and improve the reliability of production systems. This position is based in one of several major cities, including Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, or San Francisco. Role overview This role focuses on keeping production environments stable and high-performing. The Senior Production Support Engineer will handle complex technical issues, deliver solutions, and monitor system health to prevent disruptions. What you will do Troubleshoot and resolve technical problems affecting live systems Work with cross-functional teams to address incidents and drive improvements Optimize system performance and reliability through careful analysis and proactive measures Provide ongoing maintenance and support for production applications Collaboration and impact This position works closely with teams across Accordion to ensure clients receive dependable service. A proactive mindset and strong technical skills are key to continuously refining support processes and delivering consistent results.

About the Role Anthropic is looking for a Product Support Manager to oversee customer support efforts and help deliver a smooth experience for users. This position is based in San Francisco, New York City, or Seattle. What You Will Do Lead and manage the support team Develop strategies to improve support operations Implement practices that raise customer satisfaction Focus on solving problems efficiently Promote clear and effective communication within the team and with users Continuously refine support processes for better outcomes Location San Francisco, CA | New York City, NY | Seattle, WA

Join HoneyBook, the premier AI-driven business management platform tailored for service-oriented entrepreneurs. Our innovative tools are designed to empower independent professionals, helping them to attract clients, streamline project bookings, and manage payments with unparalleled efficiency. By integrating AI into every aspect of our platform, we enable entrepreneurs to concentrate on their passions while scaling their businesses with confidence. Since our inception in 2013, we have facilitated over 25 million client interactions and processed more than $12 billion in transactions, driving accelerated growth for independent businesses.At HoneyBook, we cultivate a vibrant culture grounded in five core values: collaboration, feedback, ownership, growth mindset, and inclusivity. We acknowledge that valuable experience can come in various forms, both on and off your resume. If you thrive in a dynamic, intellectually stimulating environment and possess relevant experience, we warmly invite you to apply.As a Product Support Manager, reporting directly to our Director of Member Experience, you will lead a dedicated team of Support Specialists and oversee our Business Process Outsourcing (BPO) partners. We seek a customer support leader with a strong growth mindset and high emotional intelligence to ensure we continue to provide exceptional service to our members.

Join Figma as an Enterprise Support Specialist, where you will play a vital role in delivering exceptional support to our enterprise clients. Your expertise will help ensure that our clients have a seamless experience with our design collaboration platform.In this position, you will be responsible for addressing complex inquiries, troubleshooting issues, and working closely with cross-functional teams to provide top-notch service. You will engage with clients to understand their needs and help them maximize the value of Figma.

Join our dynamic team at Betasoft Systems as a SQL/Shell Script Production Support Specialist. This role is essential in ensuring the smooth operation of our production systems. You will leverage your expertise in SQL and shell scripting to troubleshoot, maintain, and optimize our systems, contributing to the overall efficiency and reliability of our services.

At Mapbox, we are at the forefront of revolutionizing real-time location services for a new era of location-aware businesses. As the only platform offering a comprehensive suite of tools, we empower organizations to navigate people, packages, and vehicles seamlessly. With over 4 million registered developers, our platform is renowned for its flexibility, stringent security protocols, and privacy compliance. Organizations harness Mapbox's applications, data, SDKs, and APIs to craft unique and immersive experiences that captivate their customers.Our IT team plays a crucial role in ensuring that technology is not only effective but also provides a frictionless experience for every Mapbox team member. We strive to optimize our corporate technology infrastructure by promoting secure and repeatable processes, supporting data across various platforms, and delivering self-service solutions whenever feasible.Every individual at Mapbox is a valued customer, stakeholder, and partner—often all at once. The IT department encompasses diverse functions, including incident response, laptop support, office networking, audio/visual management, SaaS integration, onboarding for new hires, and end-user training.Your RoleAs a part of our global organization with offices across North America, Europe, and Asia, you'll be joining a dynamic IT team that provides outstanding support and services for our worldwide offices. In this role, you will support a rapidly growing employee base in your region and collaborate with IT colleagues from other offices to maintain a follow-the-sun support model while developing solutions that enhance Mapbox's overall agility. Reporting directly to the IT Manager, your primary focus will be on IT and Security Operations, ensuring the optimal performance of our systems and services—both on-premises and in the cloud—while assisting employees in maintaining consistent, secure, and user-friendly processes.In this position, you can expect to:Collaborate with the IT team to manage inbound support requests and incidents, resolving them in alignment with our service level agreements.Deliver exceptional customer support in-person, through our ticketing system, and via chat, empowering employees to effectively utilize our corporate tools and become IT advocates.Facilitate smooth onboarding processes for new hires and manage the comprehensive IT lifecycle for employees.Set up, maintain, and enhance the in-office LAN, Wi-Fi, audio-visual, conferencing, and computing systems.

Perplexity is an innovative AI-driven answer engine that resolves billions of inquiries each month. Our mission is to create precise and reliable AI that supports decision-making for inquisitive individuals and organizations globally.We are seeking a skilled Enterprise Customer Support Specialist who combines extensive product knowledge with a commitment to enhancing high-quality support through automation. As a primary advocate for our Enterprise Pro customers, you will assist them in deriving maximum value, troubleshooting intricate issues, and conveying their insights to influence future product enhancements.ResponsibilitiesEngage directly with enterprise customers through tickets, Slack, and occasionally calls to diagnose and resolve their most complex technical and product inquiries, acting as the ultimate resource before involving Product and Engineering.Utilize Perplexity’s AI tools and workflow automations to provide exceptional support at scale, consistently identifying areas to transform repetitive tasks into personalized, self-service solutions.Foster strong relationships with Enterprise users by advising on best practices, gathering structured feedback, and advocating for customer needs during roadmap discussions.Manage comprehensive troubleshooting processes: replicate issues, identify root causes, collaborate with engineers, and deliver clear, jargon-free explanations.Develop and maintain detailed use-case flows, playbooks, and internal documentation that enable both teammates and customers to address recurring challenges more efficiently.Create and update external documentation (FAQs, help center articles, guides, tutorials) and internal knowledge repositories to ensure information remains accessible and current.Monitor and report on support KPIs (response times, customer satisfaction scores, resolution rates) while proposing data-driven enhancements to processes.Participate in an on-call rotation—including some holidays and weekends—to ensure timely global support coverage.RequirementsAt least 3 years of experience in B2B enterprise customer support, particularly in U.S. and E.U. markets, or similar fast-paced tech settings.Hands-on experience with large-language models, along with a solid understanding of AI principles (such as tokens, context windows, embeddings, and trade-offs between latency and cost).Proficiency in translating complex technical concepts—like APIs, SSO/SAML, and cloud integrations—into clear, actionable guidance for customers.

At Runway ML, we are at the intersection of art and science, developing cutting-edge AI technologies that simulate the world. We believe that innovative world models are essential for advancing artificial intelligence and addressing complex challenges such as robotics, healthcare, and scientific discovery. Unlike traditional language models, our approach emphasizes experiential learning through simulations, facilitating rapid progress and creative storytelling.Our team is composed of imaginative, compassionate, and driven individuals who are committed to making a positive impact on the world. If you share this passion and are eager to contribute to groundbreaking projects, we want to hear from you.About the Role*We are open to hiring remotely across the West Coast, with offices located in San Francisco and Seattle.We are developing a revolutionary tool designed to democratize content creation for everyone, from independent creators to large corporations. We are seeking a skilled support professional with 3-5+ years of experience in customer-facing technical roles who can seamlessly integrate into our team.This position requires someone who is self-sufficient, capable of making sound decisions without constant supervision, and adept at tailoring communication styles to suit different audiences. As part of our strategically driven support team, you will tackle complex technical challenges, advise on creative workflows, and play a vital role in enhancing customer retention and growth.Your ResponsibilitiesManage customer inquiries via email, chat, and Slack, focusing on intricate cases that necessitate human insight.Deliver technical and creative assistance to enterprise clients through written communication and calls.Investigate technical problems and compile thorough bug reports to optimize engineering efforts.Conduct QA testing for AI support automation to ensure quality and precision.Collaborate with the Customer Success team on enterprise implementation and user adoption and work cross-functionally with Product and Engineering teams.Remain up-to-date on product developments by actively using Runway.Contribute to the knowledge base, documentation, and process enhancements.Identify recurring issues through analysis of ticket patterns and customer interactions, advocating for solutions.

At Nestmed, we're revolutionizing healthcare documentation with our advanced AI platform, designed to empower clinicians and reclaim their valuable time.In just a year, we’ve successfully scaled our support to tens of thousands of clinicians, assisting with over a million patient visits. We are proud to be the trusted partner for more than 60 home health agencies, including 7 of the top 10 enterprises in the United States.Our founding team brings expertise from prestigious institutions such as Stanford, YC, Google, and Meta, with backing from the founders of PayPal and Plaid to establish the essential infrastructure for the promising $500B home healthcare industry.

At Azbuka, we are passionate about literature and dedicated to transforming the world into a more empathetic and creative space through the power of storytelling. Our mission is to unite a global community of readers by connecting them through our charming 'corner bookshop' chain, engaging online book clubs, and a comprehensive streaming subscription service that offers thousands of audio and e-book titles in multiple languages.We are seeking a Customer Support Specialist to become a vital part of our team.

Join the Team at CheckAt Check, we simplify the process of paying people. We are not just building our business; we are collaborating with our partners to create innovative payroll solutions. As trailblazers in the realm of embedded payroll, we are reshaping how individuals are compensated, making it more accessible for payroll businesses to launch, expand, and succeed. Discover our journey | Listen to our story.Check is more than just API infrastructure; we serve as a catalyst for building and scaling payroll businesses.Our Team's MissionPayroll systems are flawed. Join a passionate team at Check to help address these issues! You will leverage creative problem-solving, analytical thinking, and determination to make a significant impact on every business we assist. We see challenges as opportunities to contribute to meaningful solutions, prioritizing the unique strengths and values each team member brings to our collective mission.If you're eager to dive in and transform the payroll landscape, join us in simplifying the complex, making a tangible difference, and shaping a brighter future for businesses of all sizes.Your RoleAs a Tax Support Specialist, you will manage a portfolio of tax agencies comprehensively — being the key point of contact for all tax-related matters, ensuring clear communication with partners, and driving resolutions to completion. You will take ownership of the entire tax workflow, handling notifications, filings, and inquiries with confidence.Your expertise will allow you to navigate the intricacies of various agencies, understanding their processes, timelines, and preferred escalation methods to deliver swift and accurate results for our partners.

Join Notion Labs Inc. as an Enterprise Technical Premium Support Specialist, where you will play a crucial role in providing exceptional technical support to our enterprise clients. Your expertise will help ensure that our customers leverage Notion's powerful tools effectively, enhancing their productivity and satisfaction.As a key member of our support team, you will troubleshoot complex technical issues, deliver solutions, and collaborate with cross-functional teams to improve our services. Your technical acumen and customer-centric approach will be essential in driving customer success and fostering long-term relationships.

Role Overview Mercury is looking for a Customer Support Learning & Enablement Specialist to strengthen the skills and knowledge of our customer support team. This role shapes how our team helps clients by building and delivering training programs that keep support practices sharp and effective. What You Will Do Design and roll out training initiatives for the customer support team Equip team members with the tools and knowledge needed to assist clients confidently Promote a culture where learning and continuous improvement are part of daily work Location This position is open to candidates in San Francisco, CA, New York, NY, Portland, OR, or remote within Canada or the United States.

We are seeking a talented Middleware Engineer with expertise in production support to join our dynamic team. In this role, you will be responsible for ensuring the stability and performance of our middleware systems, providing critical support to our production environment.The ideal candidate will possess a strong technical background, excellent problem-solving skills, and the ability to work collaboratively within a team. If you are passionate about technology and eager to contribute to innovative projects, we would love to hear from you!