Programs & Business Operations Lead at Airbnb Services

Airbnb, founded in 2007, connects hosts and guests in more than 190 countries. With a network of over 5 million hosts, the company offers unique stays and experiences that help guests build connections around the world. About the Role The Programs & Business Operations Lead joins the Chief Business Officer organization. This team shapes Airbnb’s growth strat…

Role Overview Airbnb is hiring a Senior Programs & Business Operations Lead based in the United States. This position focuses on shaping operational strategies and leading initiatives that improve efficiency across the company. The role is central to aligning business operations with Airbnb's mission of helping anyone feel they can belong anywhere. What You Will Do Lead cross-functional projects that strengthen global operations Develop and implement strategies to improve efficiency Collaborate with teams across the organization to support key business goals Team & Impact This role joins a collaborative team focused on driving projects that make a tangible impact on Airbnb’s worldwide operations.

Airbnb, Inc. is seeking a Programs and Business Operations Lead based in the United States. This role is part of the Chief Business Officer organization and plays a key part in Airbnb’s efforts to grow and expand internationally. The work extends beyond accommodations, focusing on high-quality stays, unique experiences, and new services that enhance Airbnb’s presence in local markets. Role overview The Programs and Business Operations Lead supports regional business goals by collaborating with leaders and teams across different functions. The position involves partnering with the Director of Regional Business Operations and Growth to drive initiatives that address the evolving needs of both hosts and guests. What you will do Collaborate with cross-functional teams to achieve regional objectives, working closely with leadership. Lead planning, execution, and assessment of projects that span multiple business areas. Responsibilities include defining challenges, proposing solutions, and managing dependencies among stakeholders. Organize and run operational meetings to ensure projects remain on track. Teams involved include field operations, marketing, product, and legal. Apply data analysis and analytical tools to develop insights that shape business strategy. Reporting structure This position reports directly to the Director of Programs and Business Operations.

Founded in 2007, Airbnb has transformed the way people travel and experience the world. With over 5 million hosts welcoming more than 2 billion guest arrivals globally, Airbnb connects travelers with authentic local experiences that foster deeper community ties.Join Our Dynamic Team: As part of the Cities team, you will play a crucial role in developing regulatory strategies and processes that enable Airbnb to thrive while adhering to local laws.Your Impact: In the role of Regulatory Operations Lead, you will leverage your expertise in regulatory frameworks to guide cross-functional teams and influence strategic initiatives across regions. Your leadership will help us create innovative, scalable solutions that are aligned with our product focus.Your responsibilities will include overseeing the implementation of strategic programs while crafting localized strategies that boost Airbnb's growth and retention. A strong background in operational program development, alongside the ability to thrive in complex regulatory landscapes, will be essential in this role. Your meticulous attention to detail will inspire those around you to achieve excellence.A Day in the Life: Lead the strategic planning and execution of scalable regulatory programs across various jurisdictions, providing insights and updates to senior management.Oversee the complete execution of complex regulatory initiatives, ensuring compliance with evolving legal standards and upholding Airbnb's commitments.Translate new regulatory developments into actionable business strategies for executive leadership.Collaborate with technical teams to design tools that proactively address regulatory challenges.

Founded in 2007, Airbnb began with two hosts welcoming three guests into their San Francisco home. Today, we have expanded to over 5 million hosts who have welcomed more than 2 billion guests across nearly every country. Every day, our hosts provide unique accommodations and experiences, enabling guests to connect authentically with local communities.Join Our Community:Airbnb serves as a worldwide hospitality platform, linking travelers with distinctive stays and experiences globally. Our mission is to foster a sense of belonging for everyone, everywhere. The Community Blueprint team, part of Global Operations, aims to enhance the customer journey by bridging gaps across product, operations, and policy. Your role as part of this team will be pivotal in facilitating data-driven decision-making and improving both guest and host experiences.Your Impact:As the Planning & Business Operations Lead, you will play a crucial role in supporting the operational framework of our mission. You will own our portfolio rhythms, central tools, and cross-functional execution processes that transform insights into actionable strategies. You’ll align stakeholders with clear plans, establish effective governance and reporting, and ensure our teams are equipped with the necessary structures and data to drive measurable impacts.Drive the planning and operational processes for Community Blueprint:Coordinate planning, prioritization, and portfolio reviews in alignment with company objectives and customer needs.Define and maintain operational cadences, forums, and decision-making checkpoints.Manage productivity tools and source-of-truth resources for Community Blueprint:Lead the enhancement of Airtable-based portfolio and learning trackers; define tools for tracking progress and insights.

Join Airbnb as a Senior Technical Program Manager specializing in our Hosting Services. In this pivotal role, you will lead cross-functional initiatives, driving strategic projects from conception to execution. You will collaborate with engineering teams, product managers, and stakeholders to ensure alignment and successful delivery of high-impact programs.We seek a results-oriented leader who excels in problem-solving and is passionate about improving user experiences. Your ability to manage complex projects and foster a collaborative environment will be crucial in shaping the future of our hosting solutions.

Airbnb, Inc. is seeking a Workshop Operations Manager to join the Roadmap Planning & Program Management team in San Francisco. This team shapes strategy and execution for high-priority products, providing insights that guide leadership decisions. The position sits within the business process and operations (BPO) sub-team and plays a key role in refining workflows, supporting strategic projects, and fostering operational excellence. Role overview This senior-level role centers on planning, scheduling, and coordinating discovery and decision-making forums that drive the Executive CEO Workshop calendar. The Workshop Operations Manager designs and maintains the Workshop Operating System, connecting product roadmap teams with senior leadership to help focus on top priorities. What you will do Build strong partnerships with stakeholders, including C-suite Executive Assistants, Program Managers, and functional leaders, to ensure alignment with the Workshop Operating System and support business growth. Oversee daily operations, manage complex scheduling and prioritization across teams, and collect data to improve workflows and timelines. Influence without direct authority by negotiating time allocation priorities with cross-functional groups, building trust and credibility throughout the organization. Requirements This role requires experience in operations management, cross-functional collaboration, and working with senior leadership. Strong organizational, communication, and stakeholder management skills are essential.

Founded in 2007, Airbnb has transformed the way people travel, connecting over 5 million hosts with more than 2 billion guests worldwide. Our platform offers unique stays and experiences, allowing travelers to immerse themselves in local cultures and communities.The Community You Will Join:At Airbnb, we prioritize trust. The Information Security team is crucial in nurturing and fortifying the confidence our users place in our platform, which enables millions to discover the world and feel at home anywhere. This team operates as a vital cross-functional entity within Airbnb, ensuring the security of our expansive ecosystem.The Impact You'll Make:As the Senior Program Manager for Information Security, you will spearhead operational initiatives, strategic planning, and efficiency enhancements within our InfoSec organization. You will collaborate with senior leadership across InfoSec and the broader company to scale security operations in alignment with our growth trajectory.A Day in Your Role:Strategic Planning: Lead biannual planning cycles, focusing on goal setting, cross-departmental collaboration, resource allocation, and budget oversight. Innovate frameworks to prioritize and distribute workloads across teams.OKR Performance Measurement: Establish and monitor Objective Key Results (OKRs) to assess the impact of strategic projects and operational processes.Project Execution: Oversee the implementation of significant organizational projects, ensuring timely delivery and fulfillment of objectives.Operational Optimization: Refine workflows to enhance efficiency, productivity, and scalability within InfoSec. Implement automation, process enhancements, and self-service solutions while leading change management efforts.Communication: Craft comprehensive InfoSec communications for the entire company, including reports and updates tailored for engineering teams.Budget Management: Manage budgetary requirements and ensure alignment with organizational goals.

Founded in 2007, Airbnb has transformed the way people travel by connecting guests with unique accommodations and experiences in over 220 countries. With more than 5 million hosts and over 2 billion guest arrivals, Airbnb continues to innovate and foster authentic community connections.Join Our Community:As a key member of our Trust and Process Improvement team, you will be instrumental in shaping the global strategy for process ideation and effectiveness.Your Impact:Lead the gathering of business requirements from Operations and collaborate with cross-functional teams to influence system design and project prioritization.Work closely with Product Managers and stakeholders in Engineering, Data Science, and Analytics to align on business objectives and enhance operational efficiencies.Identify opportunities for innovation and improvement based on market trends, focusing on customer experience and cost optimization.Serve as a Subject Matter Expert on technical tools and processes, staying updated on industry advancements.Champion a culture of data-driven decision-making to foster continuous improvement.Oversee the design and implementation of tools and technical systems across operational lines.Facilitate connections between system architecture and business workflows to enable seamless operations.A Typical Day:Lead cross-functional project teams to ensure timely and budget-compliant delivery of initiatives.

Join Oura Health as a Senior Business Operations Program Manager, where you will play a pivotal role in driving operational excellence and strategic initiatives across the organization. In this hybrid position based in either San Diego or San Francisco, you will collaborate with cross-functional teams to enhance business processes, streamline operations, and ensure alignment with our overall mission to empower individuals to take control of their health.

Join Paraform as a Business Operations Lead, where you will play a pivotal role in driving operational excellence and strategic initiatives. In this dynamic position, you will analyze workflows, optimize processes, and implement innovative solutions that enhance efficiency across various departments.Your expertise will be critical in managing cross-functional projects, ensuring alignment with business goals, and fostering a culture of continuous improvement. You will collaborate with stakeholders to gather insights and translate them into actionable plans.

Join amaehealth as an Operations Lead for Clinical Programs and play a pivotal role in enhancing our clinical operations. You will be responsible for overseeing the execution and delivery of clinical programs, ensuring adherence to the highest standards of quality and compliance. This position requires a strategic thinker with a passion for operational excellence and a commitment to improving patient outcomes.As an integral part of our team, you will collaborate with cross-functional teams, manage program timelines, and drive continuous improvement initiatives. Your expertise will help shape our clinical strategy and deliver innovative healthcare solutions.

Founded in 2007, Airbnb has transformed the way people travel by connecting over 5 million hosts with more than 2 billion guests worldwide. Our platform offers unique stays and experiences that foster authentic community connections.Join Our Innovative Team:Viaduct serves as a critical data access layer for Airbnb, managing over 70% of our API traffic.Positioned at the core of Airbnb’s technology, Viaduct delivers a global schema and query system through GraphQL.Our mission: “Empowering app developers at Airbnb by enhancing developer experience through simplified APIs and improved performance.”Our seasoned team sets industry best practices and pioneers next-gen architectures.Collaborate closely with various infrastructure teams to deliver a robust development experience.We treat our platform as a product and uphold the principles of effective Platform Engineering.Your Impact:With Viaduct running in production for over six years, you will contribute to the ongoing evolution of Viaduct Modern, enhancing the developer experience for hundreds of engineers.As an Open Source project, your contributions will benefit both Airbnb developers and the broader community.A Day in the Life:Engage in coding, troubleshooting, and collaboration to drive innovation on our GraphQL platform.

Founded in 2007, Airbnb began with the vision of connecting people through unique stays and experiences. Today, we boast over 5 million hosts worldwide who have welcomed more than 2 billion guests. Our mission is to foster authentic connections between travelers and local communities.Join Our Community:As part of a dynamic team of data scientists, analysts, engineers, product managers, and designers, you will focus on enhancing pricing products for our hosts. You will collaborate closely with fellow data scientists within the Guest & Host Data Science organization to create models and tools that elevate the Airbnb marketplace for both guests and hosts.Your Impact:Your work will be pivotal in developing a pricing guidance system aimed at assisting hosts, as well as establishing methods to evaluate the impact of pricing feature launches. Key responsibilities include (1) partnering with product teams to refine pricing strategies for hosts, (2) creating foundational models for pricing recommendations that align with market demand, and (3) effectively communicating insights through data narratives that aid cross-functional decision-making for future pricing innovations.A Day in Your Role:Fostering strong relationships with cross-functional partners in Product, Engineering, and Analytics.Utilizing programming skills (Python, SQL, R) to model, simulate, and assess the impact of new pricing features.Analyzing data creatively to discern the varying effects of pricing feature launches and translating findings into actionable insights.Communicating discoveries and insights to leadership and partners in a clear, concise manner.

Company: Airbnb, Inc. Role: Senior Data Scientist - Identity and Algorithms Location: United States About Airbnb Since 2007, Airbnb has connected millions of hosts and guests worldwide. With over 5 million hosts and more than 2 billion guest arrivals across nearly every country, Airbnb offers distinctive stays and experiences that help build authentic connections in communities. Building Trust at Scale Trust forms the foundation of Airbnb’s community. The Identity Data Science team works to ensure every user is authentic, supporting Airbnb’s mission to create the most trusted travel platform. This team partners closely with product, engineering, and operations to advance identity verification systems and strengthen defenses against new threats. “Our real innovation is not allowing people to book a home; it’s designing a framework to allow millions of people to trust one another. Trust is the real energy source that drives Airbnb…” - Brian Chesky, Co-Founder & CEO (2019) What You Will Do This senior data science role focuses on improving the safety and well-being of Airbnb’s users through algorithmic and data-driven solutions. The position calls for a "full-stack" data scientist with a broad methodological skillset, ready to lead high-impact projects such as: Raising identity verification standards using biometrics, NFC technology, and integrations with Apple and Google services. Building advanced statistical models to detect identity fraud, including computer vision models for altered images and large language models (LLMs) to evaluate suspicious account features. Automating and improving human-in-the-loop machine learning processes to classify fraud cases and generate training labels. Deploying real-time anomaly detection systems to quickly spot emerging threats across regions and platforms. Designing intelligent sampling strategies to estimate rare event rates and track critical metrics.

Founded in 2007, Airbnb has transformed the way people travel, connecting over 5 million hosts to more than 2 billion guest arrivals across nearly every country in the world. Our platform allows hosts to offer unique stays and experiences, facilitating authentic connections between guests and local communities.LocationThis position is fully remote and should be based in Mainland China. Note: No Relocation or Visa Support offered.The Community You Will JoinThe Notifications team at Airbnb is focused on crafting and enhancing essential notification systems that ensure smooth and efficient communication for our guests and hosts worldwide. We work closely with product teams to assess notification requirements and deliver scalable solutions. Our goal is to improve engagement, reduce user fatigue, and achieve significant business results through technology and governance.The Difference You Will MakeWe seek backend engineers who are dedicated to building reliable systems that create meaningful user impacts. You will collaborate in a global setting to translate product and engineering concepts into effective production systems. Your contributions will help to develop our notification platform, refine delivery timing, optimize channel selections, and create scalable solutions that support various product teams across Airbnb.A Typical DayWork with engineers and cross-functional partners to clarify requirements, prioritize tasks, and define project scopes within your team’s roadmap.Engage in technical design discussions and align implementation details with team members and partner teams.Create clean, testable, and maintainable code for backend services and platform capabilities.Participate in on-call rotations and enhance operational excellence through improved runbooks, monitoring, and rollback readiness.Diagnose production issues, implement fixes, and enhance system reliability in your areas of responsibility.Guide and mentor junior engineers through code reviews, design discussions, and everyday collaboration.

Join Airbnb as a Senior Manager of Technical Program Management in the Guest & Host Technology team. In this pivotal role, you will lead complex technical programs, driving innovation and ensuring seamless integration of technology solutions that enhance user experience for both guests and hosts.Your leadership will guide cross-functional teams through project challenges, ensuring timely delivery while maintaining high-quality standards. Collaborate with engineers, product managers, and other stakeholders to align projects with our strategic goals and to position Airbnb as a leader in the industry.

Airbnb’s Quality Reputation team focuses on building customer-facing products that improve user experience and trust. This group develops systems to assess listing quality, highlight standout offerings, and protect users through proactive measures. Engineers here work closely with design, product management, data science, legal, and marketing to deliver reliable solutions. Role overview This iOS Software Engineer position is open to new graduates interested in shaping Airbnb’s mobile experience. The role involves creating, maintaining, and improving iOS features, with an emphasis on delivering high-quality, dependable products for Airbnb’s global community. Some projects may include AI-driven features, where a foundation in machine learning can help develop smarter, more personalized experiences for hosts and guests. Engineers in this role contribute to a collaborative culture, seek and share feedback, and help onboard new teammates. Independence, curiosity, empathy, and clear communication are valued. Following best practices and a commitment to continuous learning are important parts of the job. What you will do Participate in team meetings to discuss priorities, share updates, and address blockers Write code to fix bugs, develop new iOS features, and refine UI components with a focus on code quality Location This role is based in San Francisco, CA or Seattle, WA.

Join Cloudflare as a Data Center DCIM Program Lead in our Infrastructure Operations team, where you will play a pivotal role in optimizing our data center operations. This position offers an exciting opportunity to lead the implementation of Data Center Infrastructure Management (DCIM) programs, ensuring our data centers operate at peak efficiency.

Astranis is at the forefront of satellite technology, creating advanced satellites designed for high orbits to extend humanity's presence within the solar system. Our satellites deliver reliable and secure networking solutions to a diverse range of sophisticated clients worldwide, including large enterprises, sovereign governments, and the US military. With five satellites successfully launched and a pipeline of more than $1 billion in commercial contracts, we are positioned for significant growth.Astranis stands out as the preferred partner for satellite communications, meeting the highest standards for uptime, data security, network visibility, and customization. We have successfully secured over $750 million in funding from prominent investors such as Andreessen Horowitz, Blackrock, and Fidelity, and our talented team consists of 450 engineers and entrepreneurs. Our headquarters span 153,000 square feet in Northern California, where we design, build, and operate our satellite systems.Team Lead of Program Integration & OperationsAs the Team Lead for Program Integration & Operations, you will play a pivotal role in building and managing the execution backbone of our program management organization. Your leadership will guide a dynamic, high-impact team focused on program integration, configuration discipline, and clear planning as we scale our spacecraft design, manufacturing, and ground operations. This position combines strategic execution with team leadership, allowing you to spearhead high-impact initiatives while enhancing the team's capabilities and standards.In a hybrid operational environment, you will navigate the fast-paced demands of commercial spacecraft development alongside the rigorous requirements of US Government programs. Your role will ensure that we implement the necessary structure to maintain agility where possible and uphold rigor where needed. As we expand our spacecraft production and operations, your focus on execution precision and speed will be crucial to our competitive advantage. You will influence how we transform engineering designs into reliable deliveries, ensuring alignment of our roadmap, resources, and commitments amidst growing complexity in both commercial and government programs. This position offers substantial ownership within the engineering department and the chance to establish robust operating mechanisms that significantly enhance delivery outcomes.