Senior Developer Success Engineer

About FinchAt Finch, we are dedicated to transforming the employment landscape by creating the foundational infrastructure that empowers all aspects of work. We seek innovative thinkers who approach challenges with a comprehensive and analytical mindset, embodying relentless curiosity and initiative to bring ideas to fruition. As a Series B company, Finch is…

Role Overview Discord is looking for a Senior Software Engineer to focus on Developer Success in the San Francisco Bay Area. This role centers on improving the developer ecosystem so that creators can build outstanding experiences on the Discord platform. What You Will Do Design and implement solutions that make it easier for developers to use Discord’s tools and services. Work closely with teams across the company to solve challenging technical problems. Help shape the direction of developer-facing products and features. Drive initiatives that boost developer engagement and satisfaction. Who We’re Looking For Strong background in building high-quality software. Experience collaborating with multiple teams to deliver impactful solutions. Interest in supporting and improving the developer experience. Passion for technology and developer communities.

Forward Deployment EngineerAs a Forward Deployment Engineer at Firecrawl, you'll engage directly with our clients to implement Firecrawl in diverse real-world scenarios, facilitating integrations and transforming customer requirements into scalable solutions and enhancements to our product. This role is deeply hands-on and customer-oriented—perfect for those who thrive on addressing intricate challenges in real-time and delivering effective, practical solutions swiftly.Salary Range: $150,000–$250,000/year (This range applies to U.S.-based employees; compensation for those outside the U.S. is adjusted according to local cost of living. For more details, visit our compensation page.)Equity Range: Up to 0.10%Location: San Francisco, CA (Hybrid) OR RemoteJob Type: Full-Time (SF) OR Contract (Remote)Experience: 3+ years or equivalent experience in shipped systems.Visa Requirements: U.S. Citizenship/Visa required for SF; Not applicable for Remote roles.

About FinchAt Finch, we are dedicated to transforming the world of work by creating the essential infrastructure that supports every aspect of employment. We seek innovative thinkers who approach challenges with a comprehensive perspective, possess a relentless curiosity, and are proactive self-starters committed to bringing ideas to fruition.As a Series B company, Finch enjoys the backing of a distinguished group of investors and advisors, including General Catalyst, Menlo Ventures, and YCombinator, among others.About Our TeamOur team is composed of dynamic problem solvers who are not afraid to question the status quo. We cherish speed, inquisitiveness, empathy, and diverse viewpoints. Every team member is enthusiastic about tackling complex challenges and the significant impact our efforts can have on the global workforce. We recognize the immense responsibility that comes with the value we deliver, which is why security and privacy are our top priorities.We come from a variety of backgrounds, each contributing unique skills to our collective expertise. We encourage applicants regardless of whether their experience aligns perfectly with the job description. Your skills and potential are what truly matter, particularly if your career path has been unconventional.About the RoleAs a Developer Success Engineer (DSE), you will manage the post-sale technical relationship with our customers. You will proactively assist them from the initial API integration to the ongoing optimization of their employment data processes.Your responsibilities will include driving increased product usage, advising on integration strategies, and conducting architectural assessments to minimize friction, identify new use cases, and enhance product adoption.DSEs are pivotal to the customer experience, acting on product feedback, revealing roadmap opportunities to the Engineering and Product teams, contributing to developer resources, and collaborating with Sales and Marketing to relay insights gathered from the field. You will establish and disseminate best practices and play a crucial role in the evolution of the employment data ecosystem.

At Via, we're on a mission to revolutionize global transportation through innovative technology. Our ambitions extend from enhancing individual daily commutes to significantly reducing our collective environmental impact. As a Senior Partner Success Manager, you will represent Via to our partners, playing a pivotal role both internally and externally. Your primary responsibility will be to cultivate meaningful, long-lasting relationships with our partners, transforming these connections into sustainable revenue growth opportunities. You'll act as a trusted advisor, offering strategic insights on operational, market-entry, and product-related challenges, while also advocating for our partners within Via to promote the expansion of their services.

About Our TeamJoin OpenAI's dedicated AI Success Engineer team, where we collaborate with visionary organizations to transform advanced AI technology into tangible business advantages. We guide our clients from initial deployment to comprehensive enterprise integration, covering technical integration, workflow innovation, and ongoing program delivery.Our clientele includes a dynamic mix of rapidly growing digital startups, major global corporations, governmental bodies, and academic institutions. Each partnership provides an exciting opportunity to redefine how AI influences work, productivity, and innovation in the education sector. This role is pivotal to our mission.About the RoleAs an AI Success Engineer, you will serve as the primary post-sales liaison for a portfolio of educational institutions. Your key responsibilities will include enhancing account health and adoption, ensuring technical readiness, identifying impactful academic and administrative use cases, and delivering measurable value through OpenAI's innovative platform.This multifaceted role combines technical leadership, program management, customer consultation, and product advocacy. You will work closely with customer teams to map workflows, lead configuration and enablement efforts, oversee deployment strategies, and guide institutions toward high-impact use cases that demonstrate the full potential of our platform.Collaboration is crucial; you will partner with Sales, Solutions Architecture, Product, and Research teams to ensure a cohesive and successful customer experience at every interaction. Success in this position translates to accelerated adoption, deeper customer engagement, strategic deployment of use cases into production, and assisting clients in showcasing significant business outcomes.This position is based in San Francisco or New York City, with relocation benefits provided for new hires.Your Responsibilities Will Include:Cultivating the technical relationship with post-sale customers, acting as a trusted advisor for deployment, adoption, and value realization.Overseeing account health, adoption rates, and ongoing technical deployment success within your portfolio.Facilitating technical enablement and configuration sessions across our diverse product offerings.Identifying and validating use cases by collaborating with customer teams to gain insights into workflows and challenges.Coordinating account-level activities to ensure alignment and efficiency in delivering solutions.

About SentryAt Sentry, we believe that poor software is a thing of the past. Our mission is to empower developers to create high-quality software more efficiently, allowing us to enjoy the technology we love.With over $217 million in funding and a community of more than 100,000 organizations backing our vision, we are developing advanced performance and error monitoring tools used by industry leaders such as Disney, Microsoft, and Atlassian, enabling them to focus on innovation rather than bug-fixing.We embrace a hybrid work model across our global offices, designating Mondays, Tuesdays, and Thursdays as in-office days to foster meaningful collaboration. If you are passionate about creating tools that enhance the digital experience, join us in building the future of software monitoring.About the RoleOur Developer Experience team is expanding in San Francisco! This role is hybrid and requires you to be based at our headquarters. We are searching for an innovative builder with a strong viewpoint on exceptional developer documentation.If you are an individual who enjoys experimenting with the latest features in your favorite tools, loves exploring new JavaScript frameworks, and is frustrated by inaccurate code snippets or documentation, then this role at Sentry is perfect for you. The Developer Experience team merges the excitement of shipping cutting-edge products with ensuring developers can use them effectively.If you are confident in collaborating with Product and Engineering teams to test and launch new features, and possess the ability to dive in and solve complex problems while maintaining a keen eye for quality documentation, this could be your dream job.As part of Sentry's Developer Experience team, you will be a builder constantly seeking ways to simplify the experience for developers using our tools. You will engage with the technical community to understand their challenges, support developers, gather feedback, and assist our product and engineering teams in releasing new features.In this role, you will be expected to bring solutions to the table, propose product strategies, identify necessary resources and partnerships, and execute your plans effectively.

Role Overview Amplitude is looking for a Senior Technical Success Manager to support clients across the West Region. This role focuses on helping customers get the most from Amplitude’s analytics platform. The position is open to candidates in Los Angeles, Portland, San Diego, San Francisco, Seattle, or remote within the West. What You Will Do Act as a technical advisor for clients, guiding them through challenges and helping them reach their business goals with Amplitude’s solutions. Build and maintain strong client relationships, offering tailored support and strategic recommendations. Use your knowledge of technology and analytics to deliver practical solutions and improve the customer experience. Location Los Angeles, CA Portland, OR Remote - West San Diego, CA San Francisco, CA Seattle, WA

Who Are We?Postman stands as the premier API platform globally, embraced by over 45 million developers and 500,000 organizations, including 98% of the Fortune 500. We empower developers and professionals worldwide to shape an API-first world by simplifying every phase of the API lifecycle and enhancing collaboration—enabling users to craft superior APIs at a faster pace.Headquartered in San Francisco, Postman also has offices in Boston, New York, Austin, Tokyo, London, and Bangalore, where our journey began. We are a privately held company, backed by prominent investors including Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Discover more about us at postman.com or connect with us on X via @getpostman.P.S: We highly encourage you to read The "API-First World" graphic novel to grasp our vision and the broader picture at Postman.The OpportunityWe are on the lookout for a strategic and results-oriented engineering leader who possesses a passion for APIs, partnerships, ecosystems, collaboration, and developer success.As the Senior Engineering Manager for Ecosystem, you will build and lead a skilled team of engineers, cultivating a culture of collaboration, innovation, and excellence. You will guide the team in developing scalable, reliable, and high-performance features that will shape the future of our Ecosystem. Collaboration with fellow engineering managers, product managers, and designers will be crucial as you drive the vision and execution of the product roadmap, empowering developers and partners to create rich, integrated experiences that enhance their capabilities in creating, collaborating, managing, and scaling APIs and solutions. This role demands a strategic thinker with profound insights into developer ecosystems and a fervor for delivering outstanding developer experiences. You will define our technical strategy to meet our ecosystem objectives, including how extensibility, integration frameworks, and public APIs function at Postman, and how integrations are perceived by our end users, alongside the customer journey in discovering, installing, and purchasing apps via a marketplace.If you are driven by a passion for building impactful products, have a solid history of leading engineering teams to success, and thrive in fast-paced and dynamic settings, we want you on our team!

Role Overview Front Careers is looking for a Senior Customer Success Manager based in San Francisco, CA. This role focuses on helping clients reach their goals and get the most out of our services. The position calls for a seasoned customer success leader who can shape and execute strategies that increase satisfaction, strengthen relationships, and support retention. What You Will Do Lead and mentor a team of customer success professionals Work closely with teams across the company to align on customer needs and solutions Analyze customer data to improve the client experience and optimize their journey Oversee onboarding for new clients and provide ongoing support as they grow with us

Role overview The Senior Customer Success Lead at Oleria Security plays a central role in supporting customers as they use Oleria’s security solutions. Based in San Francisco, this position leads a team of customer success managers, focusing on customer satisfaction, retention, and expanding existing accounts. What you will do Guide and mentor a team of customer success managers, ensuring they deliver consistent, high-quality support. Build and maintain strong relationships with clients, acting as a trusted point of contact. Support customers at every stage as they adopt and use Oleria’s products. Develop and implement strategies to improve customer satisfaction and retention rates. Identify opportunities to grow business within current accounts. Requirements Experience leading customer success teams, ideally in a technology or security-focused company. Excellent communication skills and a talent for building relationships with clients and team members. Strong strategic thinking and problem-solving abilities.

PagerDuty (NYSE: PD) is at the forefront of Digital Operations Management, empowering organizations of all sizes to ensure a flawless digital experience for their customers consistently. With PagerDuty, teams can swiftly identify issues and leverage real-time insights to bring together the right stakeholders for faster problem resolution and future prevention. Over 13,000 organizations, including 60 of the Fortune 100, trust us to drive success in Digital Transformation, Cloud Migration, and DevOps Modernization. Our esteemed clients include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon, and many more. We are rapidly expanding our platform, harnessing AI/ML and Automation to increase adoption across Development, IT, Customer Service, Security, and various other teams within organizations.The Senior Principal Customer Success Manager plays a vital role in engaging with key stakeholders at customer organizations, building and nurturing robust relationships to accelerate their digital transformation journey. The ideal candidate will possess the qualifications outlined below and be open to traveling up to 25% of their time for in-person customer engagements. Customer Success Managers will work closely with clients of varying market segments, sizes, solution complexities, and lifecycle stages, tailoring their approach based on specific customer needs.

Astro-Mechanica is seeking a Senior Propulsion Development Engineer in San Francisco. This position centers on developing advanced propulsion systems for aerospace applications. Role overview The Senior Propulsion Development Engineer leads projects focused on new propulsion technologies. Work involves collaborating with teams from different disciplines to move designs from concept to implementation. The role requires hands-on involvement in both technical development and project leadership. Key responsibilities Guide the design and development of propulsion systems for aerospace use Lead and coordinate engineering projects with cross-functional teams Apply advanced technologies to meet evolving industry requirements Location This role is based in San Francisco.

About Our TeamAt OpenAI, our AI Success Engineer team collaborates with the most forward-thinking organizations to convert groundbreaking AI advancements into tangible business outcomes. We support our clients from their initial deployment through to extensive enterprise integration. Our contributions encompass technical integration and enablement, workflow innovation, and ongoing program and product execution.Our clientele includes dynamic digital startups as well as major global corporations, government entities, and educational institutions. Each engagement provides a chance to influence how AI transforms work, enhances productivity, and drives innovation. This position is pivotal to our mission.Role OverviewAs an AI Success Engineer, you will be the primary point of contact for OpenAI's key customers post-sale. Your responsibilities will include enhancing account health and adoption, ensuring technical readiness, identifying new applications, and delivering measurable value using OpenAI's rapidly evolving platform.This position requires a blend of technical expertise, program management, customer advisory, and product influence. You will closely collaborate with customer teams to map workflows, lead configuration efforts, supervise deployment strategies, and guide customers toward impactful use cases that demonstrate the full potential of our platform.Collaboration with Sales, Solutions Architecture, Product, and Research teams will be essential to provide a seamless and successful experience for customers at every interaction. Success in this role entails accelerating adoption rates, deepening customer activation, guiding strategic use cases into production, and helping customers achieve measurable business results.Your Responsibilities Include:Overseeing post-sale technical success, adoption, and value realization across a diverse customer portfolio, leveraging customer insights, product signals, and business impact to determine priority engagement areas.Serving as a trusted advisor regarding deployment health, adoption strategies, and value realization for ChatGPT, API, Codex, and related capabilities.Analyzing logs, telemetry, usage patterns, and customer feedback to diagnose issues, form hypotheses, and provide actionable recommendations on latency, reliability, model selection, prompting, cost efficiency, and rollout preparedness.Leading targeted interventions for critical moments such as launches, risk signals, escalations, renewal preparation, and high-potential expansion opportunities.Translating customer objectives into practical, effective strategies.

Join Crusoe as the Senior Director of Engineering, focusing on enhancing Developer Experience. In this pivotal role, you will lead a dynamic engineering team to innovate and improve our developer tools and platforms, ensuring seamless integration and exceptional user experience. You will collaborate closely with cross-functional teams to drive technical excellence and deliver outstanding solutions that empower developers. Your leadership will be integral to shaping our engineering culture and fostering a collaborative environment where creativity and problem-solving thrive.

FieldAI is at the forefront of revolutionizing the interaction between robots and the real world. Our mission is to develop risk-aware, reliable, field-ready AI systems that tackle some of the most challenging problems in robotics, thereby unlocking the full potential of embodied intelligence. Rather than depending solely on off-the-shelf solutions or transformer-only architectures, we adopt a pragmatic approach that fuses cutting-edge research with real-world application. Our solutions are currently implemented on a global scale, and we continually enhance performance through rapid iterations driven by actual field usage. Based in San Francisco, our dedicated team is focused on delivering FieldAI’s innovative technology to our customers through effective sales, customer success initiatives, and solutions engineering. We work closely with clients to comprehend their operational requirements, translate real-world challenges into practical robotics solutions, and facilitate successful technology adoption in complex, unstructured environments.We are searching for a Senior Customer Success Manager who will take charge of strategic customer relationships within our construction sector accounts, ensuring the effective adoption of FieldAI’s technology in the field. This position blends relationship management, operational problem-solving, and cross-functional execution. You will be a trusted partner to our customers, guiding them through deployments, promoting technology adoption, resolving issues, and ensuring they derive measurable value from our robotics platform.This role is ideal for someone who thrives in fast-paced customer environments and is eager to play a pivotal role in scaling customer success at a pioneering robotics company. The ideal candidate will be invigorated by the prospect of establishing deep customer partnerships, tackling complex operational challenges, and serving as the voice of the customer internally as FieldAI expands its footprint in the construction market.

At Ripple Labs Inc., we are pioneering a future where value transfer is as seamless as information exchange. Our ambitious vision is already becoming a reality. Through innovative cryptocurrency solutions tailored for financial institutions, businesses, governments, and developers, we are transforming the global financial landscape and fostering economic equity and opportunity for individuals across the globe. Join a passionate team where you can thrive, enhance your skills, and make a meaningful impact.If you aspire to witness your contributions firsthand and unlock extraordinary career development prospects, come aboard as we create tangible value in the real world.THE ROLE:The Senior Manager of Customer Success is integral to Ripple, responsible for driving revenue growth and product adoption within our customer ecosystem. This role will emphasize strengthening customer relationships by scaling payment volumes, implementing our custody solutions, and identifying opportunities for cross-selling Ripple’s suite of enterprise-grade products.KEY RESPONSIBILITIES:Develop a thorough understanding of each customer’s technical infrastructure, organizational structure, decision-making processes, ambitions, and needs.Act as a trusted advisor and advocate for Ripple, empowering customers to harness Ripple’s full potential and contribute to the creation of innovative solutions.Conduct financial, business, and value analyses, demonstrating the ability to interpret and assess key financial objectives (e.g., cost reductions, revenue growth).Identify upselling and cross-selling opportunities, guiding them towards successful deal closure while collaborating with cross-functional teams.Lead strategic initiatives while working closely with various teams (Engineering, Technical Services, Sales, Business Development, Finance, Product Marketing, and Legal) to creatively resolve complex challenges unique to each client.Gather and relay customer and market feedback concerning Ripple’s value proposition, ensuring it is communicated effectively across the organization.Champion and advocate for internal process enhancements within Ripple.QUALIFICATIONS:Fluency in English; proficiency in Spanish is a plus.10+ years of experience in customer-facing roles within financial institutions or FinTech/crypto organizations.Proven expertise in managing multiple stakeholders in complex environments.Demonstrated success in navigating upsell and cross-sell opportunities.

About Our TeamJoin the innovative AI Success Engineer team at OpenAI, where we collaborate with forward-thinking organizations to harness the transformative power of artificial intelligence. Our mission is to ensure that cutting-edge AI technologies translate into tangible business outcomes, guiding clients from initial deployment to extensive enterprise adoption. Our expertise encompasses technical integration, workflow transformation, and ongoing program and product delivery.We work with a diverse clientele, including rapidly growing digital companies, established global enterprises, government bodies, and educational institutions. Each engagement offers a chance to influence the impact of AI on work processes, productivity, and innovation. This role is pivotal to our vision.About the RoleAs an AI Success Engineer, you will serve as the primary post-sales contact for OpenAI’s key clients. Your role involves ensuring account health, promoting user adoption, ensuring technical readiness, uncovering new use cases, and delivering significant value through our rapidly expanding platform.This position combines technical expertise, program management, customer advisory, and product influence. You will engage deeply with customer teams, analyze workflows, lead configurations, manage deployment plans, and guide clients to impactful use cases that highlight the full potential of our solutions.Collaboration is key; you will work closely with Sales, Solutions Architecture, Product, and Research teams to ensure a seamless and successful customer experience at every interaction. Success in this position means accelerating adoption rates, enhancing customer engagement, facilitating strategic use cases from concept to production, and enabling clients to demonstrate measurable business results.This position is based in San Francisco (in-office three times a week), and we provide relocation assistance for new hires.Key Responsibilities:Develop and maintain strong technical relationships with post-sale clients, serving as their trusted advisor on deployment, adoption, and value realization.Oversee account health, user adoption rates, and continuous technical deployment success within your portfolio.Become an expert in OpenAI's suite of products, including our API, Codex, and ChatGPT Enterprise, conducting technical enablement and configuration sessions.Identify and validate potential use cases by collaborating closely with customer teams to assess workflows and pain points.

Join Cloudflare as a Senior Software Engineer in our Network Development team, where you will design and implement innovative network solutions that enhance our global infrastructure. This role offers the opportunity to work with cutting-edge technologies and collaborate with talented engineers to drive significant improvements in network performance and reliability.

Who We ArePostman is the premier API platform utilized by over 45 million developers and 500,000 organizations globally, including 98% of the Fortune 500. Our mission is to empower developers and professionals worldwide to create an API-first environment by simplifying every stage of the API lifecycle and enhancing collaboration, thereby enabling users to build superior APIs more swiftly.Headquartered in San Francisco, we also maintain offices in Boston, New York, Austin, Tokyo, London, and Bangalore—our city of origin. As a privately held company, we have secured investments from leading firms such as Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Discover more at postman.com or engage with us on X at @getpostman.P.S: We highly recommend exploring The "API-First World" graphic novel to gain insight into our broader vision at Postman.About the TeamThe Client Platform organization is dedicated to paving the way for building, testing, and deploying Postman’s web and desktop applications. We are responsible for frameworks, design systems, SDKs, build tools, and shared infrastructure that product engineers rely on daily. The UI Platform group is focused on developing reliable, accessible, and high-performance UI foundations that are used across Postman.The OpportunityAs a Senior Software Engineer on the Client Platform team, you will play a key role in shaping the front-end infrastructure that Postman depends on. This encompasses the design system and reusable components that enhance both web and desktop experiences. Your contributions will significantly impact how hundreds of engineers build, fostering consistency, performance, and an improved developer experience.This position involves hands-on work. You will create components, establish UI architecture, and collaborate with engineers and designers to transform concepts into scalable UI systems. In this role, you will advance the UX layer, enabling teams to deliver high-quality features without the need to reinvent core patterns.What You’ll DoEnhance front-end architecture, including component libraries, layout patterns, theming, and global UI behaviors.Develop specialized UI components as needed (e.g., editors, grids, structured data components) with a focus on performance and usability.Ensure components meet accessibility standards, keyboard interaction patterns, and internationalization/localization requirements.Assist product teams in embracing UI Platform components and patterns, offering guidance and identifying opportunities to simplify or expand the platform.