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Senior Level Manager
About the job
Join Cloudflare as a Senior Sales Manager, where you will play a pivotal role in driving our sales strategy for Digital Native Named accounts. In this dynamic position, you will lead a team of sales professionals, ensuring that we meet and exceed our revenue targets while providing exceptional service to our clients.
Your expertise will help identify market opportunities, strengthen client relationships, and foster an innovative sales culture. This hybrid role allows you to work both in-office in San Francisco and remotely, providing flexibility in your work environment.
Join Cloudflare as a Senior Sales Manager, where you will play a pivotal role in driving our sales strategy for Digital Native Named accounts. In this dynamic position, you will lead a team of sales professionals, ensuring that we meet and exceed our revenue targets while providing exceptional service to our clients.Your expertise will help identify market o…
Join Cloudflare as a Senior Named Account Executive specializing in Digital Natives. In this role, you will leverage your expertise to drive growth and foster meaningful relationships with our clients. You will have the opportunity to engage with innovative companies, understanding their unique needs and delivering tailored solutions. Your proactive approach will enable you to navigate complex sales cycles and effectively articulate the value of Cloudflare's offerings.
As a Senior Sales Manager for Digital Native Strategies at Cloudflare, you will play a pivotal role in driving sales growth and building strong relationships with our digital-native clients. Your expertise will guide our team in crafting tailored solutions that meet client needs, contributing to the overall success of our innovative digital platform.
Join Cloudflare as a Senior Sales Manager for our Digital Native clients in the East Region. In this pivotal role, you will lead our sales efforts, driving growth and fostering relationships with innovative digital businesses. You will be responsible for building a high-performing sales team, developing strategic sales plans, and executing initiatives to ensure revenue targets are met.We are looking for a dynamic leader who thrives in a fast-paced environment and has a deep understanding of the digital landscape. Your expertise will contribute to our mission of helping to build a better Internet.
As the Director of Sales for Digital Native Solutions at Cloudflare, you will lead our sales strategy and execution to drive growth in this rapidly evolving market. You will leverage your extensive experience in technology sales to engage with innovative digital native businesses, helping them unlock the full potential of our cutting-edge solutions. Your leadership will be pivotal in fostering a high-performance sales culture that thrives on collaboration and excellence.
Are you passionate about driving exceptional client relationships in the digital landscape? As a Manager of Account Management at Adyen, you will play a pivotal role in leading our account management team, ensuring our clients achieve their business goals through our innovative payment solutions. You will leverage your expertise to foster a collaborative environment, guiding your team to deliver outstanding service and support to our digital native clients.
Join Cloudflare as a Senior Solutions Engineer specializing in Digital Native solutions. In this pivotal role, you will collaborate with cross-functional teams to design, implement, and optimize innovative solutions for our clients in the digital space. Your expertise will help drive the adoption of Cloudflare’s suite of products, ensuring a seamless integration that enhances performance and security.
About BlacksmithAt Blacksmith, we revolutionized Continuous Integration (CI) workloads by developing infrastructure that accelerates operations significantly. Our flagship product enables companies to execute GitHub Actions more efficiently and cost-effectively by utilizing our proprietary global fleet of bare-metal machines instead of relying on generic cloud virtual machines.Currently, we manage tens of millions of Firecracker VMs monthly, providing CI services to over 1,200 companies, and achieving nearly $10M in Annual Recurring Revenue (ARR) in under two years.Our operations span thousands of bare-metal machines across diverse regions, with the ability to concurrently schedule over 30,000 vCPUs and manage a petabyte-scale Ceph cluster independently.We have successfully raised $13.5M in Seed and Series A funding, with Google Ventures (GV) leading the rounds. Our focus remains on cultivating a small yet exceptional team.Founded by experts with substantial experience in systems and scaling, including work in search and advertising infrastructure at Faire and in large distributed systems at Cockroach Labs. Our go-to-market strategy is spearheaded by Jon Boyer, the former Head of Sales at Zapier.We are now expanding our CI infrastructure into a comprehensive platform, facilitating the operation of agent sandboxes at scale and developing our own background coding agent.This role is in-person in San Francisco, five days a week.About the RoleAs the Account Executive, Digital Native, you will spearhead new business development across a territory comprising high-growth, engineering-centric companies. You will take full ownership of the sales cycle: identifying fast-paced engineering organizations, demonstrating Blacksmith’s value proposition, and advocating for CI efficiency to both technical and executive decision-makers.This position is primarily a hunter role, focusing on acquiring new logos within a dynamic Digital Native market.You will work closely with our founders, engineers, and solutions teams to deliver exceptional value and create replicable processes for the segment as we scale.
About Our TeamAt OpenAI, we are devoted to developing safe artificial general intelligence (AGI) that serves the greater good of humanity. This ambitious goal unites some of the brightest minds in science, engineering, and business within a collaborative environment focused on innovation.Our Go To Market (GTM) team plays a pivotal role in empowering customers to effectively utilize and integrate our advanced AI products into their operations. Comprising professionals in Sales, Solutions, Support, Marketing, and Partnerships, this dynamic team collaborates to deliver valuable solutions, expanding AI's reach to a broader user base.About the PositionAs an Account Director, you will lead our sales efforts to demonstrate the transformative potential of our AI models to clients and their users. This multifaceted role requires technical acumen, visionary thinking, and a strategic focus on partnership and value delivery.You will be instrumental in driving opportunities throughout the sales cycle, from generating leads to closing deals. Your collaboration with researchers, engineers, and solution strategists will help clients revolutionize their industries through the power of AI.This position may be based in our San Francisco, New York, or Seattle offices, with remote options available within the U.S. We embrace a hybrid work model, requiring three days in the office each week, and we offer relocation assistance for new hires.Your Responsibilities Include:Overseeing a portfolio of customer accounts, crafting and implementing strategic account plans.Guiding accounts from initial engagement through successful implementation and renewal.Collaborating with solutions and research engineering teams to design and execute intricate customer projects.Taking ownership of revenue targets and managing revenue forecasts.Analyzing account metrics to produce insightful reports for internal and external stakeholders.Monitoring industry trends and landscapes to contribute to product development and corporate strategies.Working alongside various departments, including marketing, communications, and finance, to foster collaboration.Assisting in the recruitment and onboarding of new team members.Contributing to the enhancement of our company culture...
Role overview Cloudflare seeks a Senior Named Account Executive to join its sales team in a hybrid work environment. The position focuses on managing relationships with major accounts, aiming for revenue growth and high customer satisfaction. The hybrid setup blends in-office and remote work, offering flexibility while maintaining strong team connections. What you will do Create and implement strategic sales plans tailored to assigned named accounts Find and pursue new business opportunities within target organizations Collaborate with colleagues from different departments to support client objectives and deliver successful results Requirements Significant experience managing key accounts in a sales role Proven ability to build strong relationships and communicate clearly Interest in technology and a desire to work as part of a collaborative team This role suits candidates who enjoy working with technology-driven solutions and thrive in a team-oriented environment.
Join Cloudflare as a Senior Solutions Engineer specializing in the Digital Native Business sector. In this role, you will leverage your technical expertise and innovative thinking to drive solutions that help our clients succeed in the digital landscape. You will work closely with cross-functional teams to analyze client needs, design tailored solutions, and provide outstanding support throughout the implementation process.
Join Cloudflare as a Senior Named Account Executive specializing in the dynamic fields of Gaming and iGaming. In this pivotal role, you will leverage your expertise to drive strategic sales initiatives and foster long-term relationships with key clients. Your ability to understand customer needs and provide tailored solutions will be essential in expanding our presence in this competitive market.As a member of our innovative team, you will work collaboratively to identify opportunities for growth and contribute to our mission of building a better Internet. We value creativity, resilience, and a passion for technology.
Role Overview Databricks is looking for a Senior Engagement Manager to join the Professional Services team in San Francisco, focusing on Digital Native Business (DNB) clients. This role centers on guiding clients through complex projects and helping them get the most from Databricks’ data platform. What You Will Do Lead large-scale projects for DNB clients, managing delivery from planning through execution. Work closely with cross-functional teams to achieve project goals and maintain high standards. Build strong, lasting relationships with clients, aiming for high satisfaction and continued partnership. Advise clients on how to use Databricks’ platform to its full potential. Location This position is based in San Francisco, California.
As a Senior Named Account Executive focusing on Federal Civilian accounts at Cloudflare, you will be at the forefront of driving growth and relationships with key government clients. In this pivotal role, you will leverage your expertise in cloud services and cybersecurity to develop tailored solutions that meet the unique needs of federal agencies. You will engage directly with clients, understand their challenges, and provide innovative solutions that enhance their operations.
Role Overview Cloudflare is looking for a Named Account Executive to help grow and strengthen relationships with key clients. This hybrid role focuses on both expanding business with new accounts and supporting existing customers. What You Will Do Identify and pursue new business opportunities within assigned accounts Manage and deepen relationships with current clients Work with teams across Cloudflare to deliver solutions that fit client needs Understand customer goals and recommend services that improve their digital experience Collaboration This position works closely with technical, support, and product teams to ensure clients receive strong service and relevant solutions.
Join Cloudflare as a Senior Solutions Engineer specializing in Digital Native Enterprises. In this pivotal role, you will leverage your expertise to drive innovative solutions for our clients, ensuring their success in a rapidly evolving digital landscape.
Join Cloudflare as a Named Account Executive, where you will play a pivotal role in driving the growth of our customer base. As part of our dynamic sales team, you will work closely with clients to understand their needs and deliver tailored solutions that enhance their online security and performance. This position offers an exciting opportunity to be at the forefront of the technology landscape, collaborating with a team that values innovation and customer success.
About Our TeamJoin the Technical Success team at OpenAI, where we are committed to enhancing the customer journey through our innovative suite of products. Our mission is to empower developers and enterprises of all sizes—from burgeoning startups to established global leaders—to fully harness the capabilities of our advanced models and derive maximum value and adoption.About the RoleWe are on the lookout for a dynamic Solutions Engineer to collaborate with our Digital Native customers, ensuring they unlock meaningful business value through the OpenAI products. In this role, you will engage with senior business stakeholders to assess their pre-sales requirements, guide their AI initiatives, and pinpoint the most impactful use cases. You will bridge the gap between business and technical teams, showcasing the value of our solutions and recommending architectural best practices to jumpstart implementation. This position will require close collaboration with the Digital Native Sales, Security, and Product teams.This opportunity is based in San Francisco, CA or New York, NY, and we promote a hybrid work environment, expecting three days in the office each week, with relocation support available for new hires.Your Responsibilities:Provide an outstanding pre-sales customer experience for Digital Native clients by offering technical insights, articulating the value proposition, and addressing queries related to our products, APIs, and large language models.Illustrate how our suite of OpenAI products can fulfill business needs and drive significant value, including crafting and presenting demonstrations, defining use cases, recommending architectural patterns, and offering comprehensive technical guidance.Create and manage documentation, guides, and FAQs that reflect common inquiries and requirements identified during the pre-sales phase.Build and cultivate strong relationships with customers throughout their evaluation, validation, and purchasing journey.Promote customer advocacy and serve as the customer’s voice within our organization by collecting and communicating customer feedback, recognizing trends, and integrating insights into product development.Act as the primary resource for security and compliance inquiries, clarifying standard materials, directing customers to relevant resources (such as the trust portal), and escalating complex requirements as needed.Ideal Candidates Will:Possess strong analytical and problem-solving skills, with the ability to effectively communicate complex technical concepts to diverse audiences.Demonstrate a solid understanding of AI technologies and their business applications, along with experience in customer-facing roles.Exhibit exceptional relationship-building skills and a proactive approach to customer engagement.Have a background in software development or architecture, preferably with experience in cloud-based solutions.
About Our TeamJoin the Technical Success team at OpenAI, where we are dedicated to enhancing the customer journey throughout the OpenAI suite of products. Our mission is to empower developers and organizations to harness the full potential of our advanced models, ensuring they derive maximum value and adoption. Our clientele ranges from innovative startups to well-established global enterprises, representing a diverse spectrum of industries and maturity levels.About This RoleWe are looking for a Solutions Engineer to collaborate with our Digital Native customers, driving the realization of significant business outcomes through our product offerings. You will engage with senior business leaders to comprehend their pre-sales objectives, shape their AI strategies, and pinpoint the most impactful use cases. Your role will involve partnering with both business and technical teams to illustrate the advantages of our solutions, while recommending architectural frameworks to facilitate their implementation. Collaboration with Digital Native Sales, Security, and Product teams will be crucial.This position is based in either San Francisco, CA or New York, NY, and follows a hybrid work model, requiring 3 days in the office each week. We also provide relocation assistance to new hires.Key Responsibilities:Deliver outstanding pre-sales experiences for Digital Native clients by offering technical insights, articulating value propositions, and addressing inquiries regarding our products, APIs, and LLMs.Showcase how OpenAI’s product suite can effectively meet customer business objectives and yield substantial value through demos, use case scoping, architectural recommendations, and in-depth technical guidance.Create and maintain comprehensive documentation, guides, and FAQs that address common inquiries and requirements identified during the pre-sales process.Cultivate and maintain strong relationships with customers throughout the evaluation, validation, and purchasing stages.Act as a customer advocate by gathering feedback, identifying trends, and collaborating with internal teams to influence product planning based on customer insights.Serve as the initial point of contact for security and compliance inquiries, aiding customers with standardized materials and directing them to relevant resources while escalating complex issues as necessary.Ideal Candidate Profile:Proven experience in a technical sales or solutions engineering role, ideally within a software or technology company.Strong understanding of AI technologies, APIs, and cloud computing.Exceptional communication skills, both verbal and written, with the ability to engage and influence stakeholders at all levels.Demonstrated ability to build and maintain professional relationships in a fast-paced environment.Ability to translate complex technical concepts into easily understandable terms for non-technical audiences.
Join Anthropic's dynamic Customer Success team as a Customer Success Manager focused on our Digital Native Business segment. In this pivotal role, you will drive the adoption of our innovative AI solutions among a diverse portfolio of technology-driven clients, ranging from emerging startups to established leaders. Your mission will be to cultivate strategic partnerships, deeply understand client objectives, and provide tailored guidance for leveraging our Claude capabilities—API, Claude for Enterprise, and Claude Code. Collaborating closely with customers, you will help them optimize their AI usage, implement effective change management strategies, and unlock the full value of their investment in our technology. Your insights will be instrumental in shaping our product development and market strategies, ensuring that we continue to deliver exceptional value to our clients.
Join Cloudflare as a Senior Sales Manager, where you will play a pivotal role in driving our sales strategy for Digital Native Named accounts. In this dynamic position, you will lead a team of sales professionals, ensuring that we meet and exceed our revenue targets while providing exceptional service to our clients.Your expertise will help identify market o…
Join Cloudflare as a Senior Named Account Executive specializing in Digital Natives. In this role, you will leverage your expertise to drive growth and foster meaningful relationships with our clients. You will have the opportunity to engage with innovative companies, understanding their unique needs and delivering tailored solutions. Your proactive approach will enable you to navigate complex sales cycles and effectively articulate the value of Cloudflare's offerings.
As a Senior Sales Manager for Digital Native Strategies at Cloudflare, you will play a pivotal role in driving sales growth and building strong relationships with our digital-native clients. Your expertise will guide our team in crafting tailored solutions that meet client needs, contributing to the overall success of our innovative digital platform.
Join Cloudflare as a Senior Sales Manager for our Digital Native clients in the East Region. In this pivotal role, you will lead our sales efforts, driving growth and fostering relationships with innovative digital businesses. You will be responsible for building a high-performing sales team, developing strategic sales plans, and executing initiatives to ensure revenue targets are met.We are looking for a dynamic leader who thrives in a fast-paced environment and has a deep understanding of the digital landscape. Your expertise will contribute to our mission of helping to build a better Internet.
As the Director of Sales for Digital Native Solutions at Cloudflare, you will lead our sales strategy and execution to drive growth in this rapidly evolving market. You will leverage your extensive experience in technology sales to engage with innovative digital native businesses, helping them unlock the full potential of our cutting-edge solutions. Your leadership will be pivotal in fostering a high-performance sales culture that thrives on collaboration and excellence.
Are you passionate about driving exceptional client relationships in the digital landscape? As a Manager of Account Management at Adyen, you will play a pivotal role in leading our account management team, ensuring our clients achieve their business goals through our innovative payment solutions. You will leverage your expertise to foster a collaborative environment, guiding your team to deliver outstanding service and support to our digital native clients.
Join Cloudflare as a Senior Solutions Engineer specializing in Digital Native solutions. In this pivotal role, you will collaborate with cross-functional teams to design, implement, and optimize innovative solutions for our clients in the digital space. Your expertise will help drive the adoption of Cloudflare’s suite of products, ensuring a seamless integration that enhances performance and security.
About BlacksmithAt Blacksmith, we revolutionized Continuous Integration (CI) workloads by developing infrastructure that accelerates operations significantly. Our flagship product enables companies to execute GitHub Actions more efficiently and cost-effectively by utilizing our proprietary global fleet of bare-metal machines instead of relying on generic cloud virtual machines.Currently, we manage tens of millions of Firecracker VMs monthly, providing CI services to over 1,200 companies, and achieving nearly $10M in Annual Recurring Revenue (ARR) in under two years.Our operations span thousands of bare-metal machines across diverse regions, with the ability to concurrently schedule over 30,000 vCPUs and manage a petabyte-scale Ceph cluster independently.We have successfully raised $13.5M in Seed and Series A funding, with Google Ventures (GV) leading the rounds. Our focus remains on cultivating a small yet exceptional team.Founded by experts with substantial experience in systems and scaling, including work in search and advertising infrastructure at Faire and in large distributed systems at Cockroach Labs. Our go-to-market strategy is spearheaded by Jon Boyer, the former Head of Sales at Zapier.We are now expanding our CI infrastructure into a comprehensive platform, facilitating the operation of agent sandboxes at scale and developing our own background coding agent.This role is in-person in San Francisco, five days a week.About the RoleAs the Account Executive, Digital Native, you will spearhead new business development across a territory comprising high-growth, engineering-centric companies. You will take full ownership of the sales cycle: identifying fast-paced engineering organizations, demonstrating Blacksmith’s value proposition, and advocating for CI efficiency to both technical and executive decision-makers.This position is primarily a hunter role, focusing on acquiring new logos within a dynamic Digital Native market.You will work closely with our founders, engineers, and solutions teams to deliver exceptional value and create replicable processes for the segment as we scale.
About Our TeamAt OpenAI, we are devoted to developing safe artificial general intelligence (AGI) that serves the greater good of humanity. This ambitious goal unites some of the brightest minds in science, engineering, and business within a collaborative environment focused on innovation.Our Go To Market (GTM) team plays a pivotal role in empowering customers to effectively utilize and integrate our advanced AI products into their operations. Comprising professionals in Sales, Solutions, Support, Marketing, and Partnerships, this dynamic team collaborates to deliver valuable solutions, expanding AI's reach to a broader user base.About the PositionAs an Account Director, you will lead our sales efforts to demonstrate the transformative potential of our AI models to clients and their users. This multifaceted role requires technical acumen, visionary thinking, and a strategic focus on partnership and value delivery.You will be instrumental in driving opportunities throughout the sales cycle, from generating leads to closing deals. Your collaboration with researchers, engineers, and solution strategists will help clients revolutionize their industries through the power of AI.This position may be based in our San Francisco, New York, or Seattle offices, with remote options available within the U.S. We embrace a hybrid work model, requiring three days in the office each week, and we offer relocation assistance for new hires.Your Responsibilities Include:Overseeing a portfolio of customer accounts, crafting and implementing strategic account plans.Guiding accounts from initial engagement through successful implementation and renewal.Collaborating with solutions and research engineering teams to design and execute intricate customer projects.Taking ownership of revenue targets and managing revenue forecasts.Analyzing account metrics to produce insightful reports for internal and external stakeholders.Monitoring industry trends and landscapes to contribute to product development and corporate strategies.Working alongside various departments, including marketing, communications, and finance, to foster collaboration.Assisting in the recruitment and onboarding of new team members.Contributing to the enhancement of our company culture...
Role overview Cloudflare seeks a Senior Named Account Executive to join its sales team in a hybrid work environment. The position focuses on managing relationships with major accounts, aiming for revenue growth and high customer satisfaction. The hybrid setup blends in-office and remote work, offering flexibility while maintaining strong team connections. What you will do Create and implement strategic sales plans tailored to assigned named accounts Find and pursue new business opportunities within target organizations Collaborate with colleagues from different departments to support client objectives and deliver successful results Requirements Significant experience managing key accounts in a sales role Proven ability to build strong relationships and communicate clearly Interest in technology and a desire to work as part of a collaborative team This role suits candidates who enjoy working with technology-driven solutions and thrive in a team-oriented environment.
Join Cloudflare as a Senior Solutions Engineer specializing in the Digital Native Business sector. In this role, you will leverage your technical expertise and innovative thinking to drive solutions that help our clients succeed in the digital landscape. You will work closely with cross-functional teams to analyze client needs, design tailored solutions, and provide outstanding support throughout the implementation process.
Join Cloudflare as a Senior Named Account Executive specializing in the dynamic fields of Gaming and iGaming. In this pivotal role, you will leverage your expertise to drive strategic sales initiatives and foster long-term relationships with key clients. Your ability to understand customer needs and provide tailored solutions will be essential in expanding our presence in this competitive market.As a member of our innovative team, you will work collaboratively to identify opportunities for growth and contribute to our mission of building a better Internet. We value creativity, resilience, and a passion for technology.
Role Overview Databricks is looking for a Senior Engagement Manager to join the Professional Services team in San Francisco, focusing on Digital Native Business (DNB) clients. This role centers on guiding clients through complex projects and helping them get the most from Databricks’ data platform. What You Will Do Lead large-scale projects for DNB clients, managing delivery from planning through execution. Work closely with cross-functional teams to achieve project goals and maintain high standards. Build strong, lasting relationships with clients, aiming for high satisfaction and continued partnership. Advise clients on how to use Databricks’ platform to its full potential. Location This position is based in San Francisco, California.
As a Senior Named Account Executive focusing on Federal Civilian accounts at Cloudflare, you will be at the forefront of driving growth and relationships with key government clients. In this pivotal role, you will leverage your expertise in cloud services and cybersecurity to develop tailored solutions that meet the unique needs of federal agencies. You will engage directly with clients, understand their challenges, and provide innovative solutions that enhance their operations.
Role Overview Cloudflare is looking for a Named Account Executive to help grow and strengthen relationships with key clients. This hybrid role focuses on both expanding business with new accounts and supporting existing customers. What You Will Do Identify and pursue new business opportunities within assigned accounts Manage and deepen relationships with current clients Work with teams across Cloudflare to deliver solutions that fit client needs Understand customer goals and recommend services that improve their digital experience Collaboration This position works closely with technical, support, and product teams to ensure clients receive strong service and relevant solutions.
Join Cloudflare as a Senior Solutions Engineer specializing in Digital Native Enterprises. In this pivotal role, you will leverage your expertise to drive innovative solutions for our clients, ensuring their success in a rapidly evolving digital landscape.
Join Cloudflare as a Named Account Executive, where you will play a pivotal role in driving the growth of our customer base. As part of our dynamic sales team, you will work closely with clients to understand their needs and deliver tailored solutions that enhance their online security and performance. This position offers an exciting opportunity to be at the forefront of the technology landscape, collaborating with a team that values innovation and customer success.
About Our TeamJoin the Technical Success team at OpenAI, where we are committed to enhancing the customer journey through our innovative suite of products. Our mission is to empower developers and enterprises of all sizes—from burgeoning startups to established global leaders—to fully harness the capabilities of our advanced models and derive maximum value and adoption.About the RoleWe are on the lookout for a dynamic Solutions Engineer to collaborate with our Digital Native customers, ensuring they unlock meaningful business value through the OpenAI products. In this role, you will engage with senior business stakeholders to assess their pre-sales requirements, guide their AI initiatives, and pinpoint the most impactful use cases. You will bridge the gap between business and technical teams, showcasing the value of our solutions and recommending architectural best practices to jumpstart implementation. This position will require close collaboration with the Digital Native Sales, Security, and Product teams.This opportunity is based in San Francisco, CA or New York, NY, and we promote a hybrid work environment, expecting three days in the office each week, with relocation support available for new hires.Your Responsibilities:Provide an outstanding pre-sales customer experience for Digital Native clients by offering technical insights, articulating the value proposition, and addressing queries related to our products, APIs, and large language models.Illustrate how our suite of OpenAI products can fulfill business needs and drive significant value, including crafting and presenting demonstrations, defining use cases, recommending architectural patterns, and offering comprehensive technical guidance.Create and manage documentation, guides, and FAQs that reflect common inquiries and requirements identified during the pre-sales phase.Build and cultivate strong relationships with customers throughout their evaluation, validation, and purchasing journey.Promote customer advocacy and serve as the customer’s voice within our organization by collecting and communicating customer feedback, recognizing trends, and integrating insights into product development.Act as the primary resource for security and compliance inquiries, clarifying standard materials, directing customers to relevant resources (such as the trust portal), and escalating complex requirements as needed.Ideal Candidates Will:Possess strong analytical and problem-solving skills, with the ability to effectively communicate complex technical concepts to diverse audiences.Demonstrate a solid understanding of AI technologies and their business applications, along with experience in customer-facing roles.Exhibit exceptional relationship-building skills and a proactive approach to customer engagement.Have a background in software development or architecture, preferably with experience in cloud-based solutions.
About Our TeamJoin the Technical Success team at OpenAI, where we are dedicated to enhancing the customer journey throughout the OpenAI suite of products. Our mission is to empower developers and organizations to harness the full potential of our advanced models, ensuring they derive maximum value and adoption. Our clientele ranges from innovative startups to well-established global enterprises, representing a diverse spectrum of industries and maturity levels.About This RoleWe are looking for a Solutions Engineer to collaborate with our Digital Native customers, driving the realization of significant business outcomes through our product offerings. You will engage with senior business leaders to comprehend their pre-sales objectives, shape their AI strategies, and pinpoint the most impactful use cases. Your role will involve partnering with both business and technical teams to illustrate the advantages of our solutions, while recommending architectural frameworks to facilitate their implementation. Collaboration with Digital Native Sales, Security, and Product teams will be crucial.This position is based in either San Francisco, CA or New York, NY, and follows a hybrid work model, requiring 3 days in the office each week. We also provide relocation assistance to new hires.Key Responsibilities:Deliver outstanding pre-sales experiences for Digital Native clients by offering technical insights, articulating value propositions, and addressing inquiries regarding our products, APIs, and LLMs.Showcase how OpenAI’s product suite can effectively meet customer business objectives and yield substantial value through demos, use case scoping, architectural recommendations, and in-depth technical guidance.Create and maintain comprehensive documentation, guides, and FAQs that address common inquiries and requirements identified during the pre-sales process.Cultivate and maintain strong relationships with customers throughout the evaluation, validation, and purchasing stages.Act as a customer advocate by gathering feedback, identifying trends, and collaborating with internal teams to influence product planning based on customer insights.Serve as the initial point of contact for security and compliance inquiries, aiding customers with standardized materials and directing them to relevant resources while escalating complex issues as necessary.Ideal Candidate Profile:Proven experience in a technical sales or solutions engineering role, ideally within a software or technology company.Strong understanding of AI technologies, APIs, and cloud computing.Exceptional communication skills, both verbal and written, with the ability to engage and influence stakeholders at all levels.Demonstrated ability to build and maintain professional relationships in a fast-paced environment.Ability to translate complex technical concepts into easily understandable terms for non-technical audiences.
Join Anthropic's dynamic Customer Success team as a Customer Success Manager focused on our Digital Native Business segment. In this pivotal role, you will drive the adoption of our innovative AI solutions among a diverse portfolio of technology-driven clients, ranging from emerging startups to established leaders. Your mission will be to cultivate strategic partnerships, deeply understand client objectives, and provide tailored guidance for leveraging our Claude capabilities—API, Claude for Enterprise, and Claude Code. Collaborating closely with customers, you will help them optimize their AI usage, implement effective change management strategies, and unlock the full value of their investment in our technology. Your insights will be instrumental in shaping our product development and market strategies, ensuring that we continue to deliver exceptional value to our clients.
