About the job
Position: Customer Service Agent
Location: San Jose, CA 95113
Duration: 12+ months
Rate: $17.13/Hr on W2
As a Customer Service Agent, you will play a pivotal role in delivering exceptional customer contact and technical support. Your goal will be to enhance the YouTube experience for users by addressing complex inquiries, providing insightful coaching, and delivering comprehensive user education. This position involves reactive support for transactional matters (e.g., billing, account management, order tracking) and technical issues (e.g., software and hardware troubleshooting), along with proactive user education regarding Google products.
