Customer Support Specialist for Android App Developers

Job Title: Customer Support SpecialistLocation: San Jose, CA 95113Duration: 12+ MonthsHourly Pay: $17.13/HR (W2)Join our team as a Customer Support Specialist, where you will provide essential support to Android app developers navigating the Play Store. Your expertise will help troubleshoot code-level challenges while assisting developers through email and c…

Join our dynamic team at SkillersZone as a Customer Support Specialist. In this role, you will be the first point of contact for our clients, providing exceptional service and support to ensure their needs are met. You will assist customers with inquiries, resolve issues, and ensure a positive experience.Your responsibilities will include:Responding to customer queries via phone, email, and chat.Identifying customer needs and providing tailored solutions.Maintaining accurate records of customer interactions.Collaborating with team members to enhance service quality.

Become a Part of Our Dynamic Team!At DSI Systems, we leverage over four decades of experience in sales enablement and tailored business solutions, creating significant value that drives results for our clients and partners. We are seeking enthusiastic individuals who are ready to excel in sales and customer service. Our vibrant and fulfilling work environment offers ample opportunities for personal and professional growth, allowing you to leave a lasting impact.Position OverviewThe Retail Support Specialist (RSS) provides direct, front-line assistance to AT&T customers in bustling national retail settings. In this role, you will interact with customers and retail partners to address account, billing, device, and service inquiries, often in fast-paced and high-volume situations. To thrive in this role, strong communication abilities, emotional resilience, a comfort with technology, and the capacity to maintain composure, accuracy, and professionalism in a dynamic retail environment are essential.Key Responsibilities: Customer SupportDeliver professional, friendly, and solution-oriented assistance to AT&T customers within national retail locations.Address inquiries related to billing, account updates, plan modifications, device assistance, and service issues.Troubleshoot wireless devices, network complications, and feature functionalities.Perform effectively in high-volume retail settings while maintaining focus, professionalism, and service excellence during peak traffic and escalated scenarios. Retail Partner SupportServe as the AT&T subject matter expert for retail staff and third-party labor associates.Act as the primary AT&T representative for these partners, leading in-store support for escalated retail concerns.Engage proactively with store leadership to address customer issues, enhancing partnership alignment and ensuring an exceptional customer experience.Work Environment & Schedule Expectations:This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours daily.Flexibility to work various schedules, including evenings, weekends, and holidays, depending on business needs.Comfort in busy, customer-facing settings with frequent interaction and problem-solving demands.Operational ExcellenceNavigate multiple systems concurrently while assisting customers in real-time.Accurately document all interactions.Adhere to company policies, compliance requirements, and privacy standards.Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction ratings.Implement and sustain approved planograms for mobile devices and signage.

Join Our Dynamic Team!At DSI Systems, we boast over 40 years of expertise in sales enablement and tailored business solutions, delivering exceptional value that translates into results for our clients and partners. We are seeking enthusiastic individuals who are ready to leave their mark in the realms of sales and customer service. Our vibrant and fulfilling work environment presents an outstanding opportunity for personal growth and the chance to make a meaningful impact.Position OverviewThe Retail Support Specialist (RSS) provides essential, hands-on support to AT&T customers in bustling national retail locations. In this position, you will interact directly with customers and retail partners to address account, billing, device, and service inquiries, often within fast-paced, high-traffic settings. Achieving success in this role demands exceptional communication abilities, emotional resilience, technological proficiency, and the capacity to maintain composure, accuracy, and professionalism while navigating the dynamic retail landscape.Core Responsibilities:Customer SupportDeliver professional, friendly, and solution-oriented assistance to AT&T customers in national retail venues.Address inquiries regarding billing, account updates, plan modifications, device assistance, and service concerns.Troubleshoot wireless devices, network challenges, and feature functionalities.Effectively manage high-volume retail interactions, ensuring focus, professionalism, and service excellence during peak periods and escalated situations.Retail Partner SupportAct as the AT&T subject-matter expert for retail staff and third-party labor partners.Serve as the primary AT&T representative for these partners, facilitating in-store support for retail escalations.Proactively engage with store leadership to resolve customer issues, enhancing partnership alignment and guaranteeing a top-tier customer experience.Work Environment & Schedule ExpectationsThis role is conducted in a retail setting, necessitating standing, walking, and active engagement on the sales floor for up to 8 hours each day.Willingness to work flexible hours, including evenings, weekends, and holidays, based on business needs.Comfortable in lively, customer-contact environments with frequent interaction and problem-solving demands.Operational ExcellenceEfficiently navigate multiple systems while engaging with customers in real-time.Thoroughly document all interactions with accuracy.Comply with company policies, regulatory requirements, and privacy standards.Meet or surpass performance metrics, including quality, efficiency, and customer satisfaction ratings.Execute and sustain approved planograms for mobile devices and signage.

Join Our Team!At DSI Systems, we bring over four decades of expertise in sales enablement and tailored business solutions, delivering exceptional value that drives results for our clients and partners. We're searching for enthusiastic individuals who are ready to leave their mark in the realms of sales and customer service. Our dynamic and fulfilling work environment offers you the chance to grow alongside us while making a substantial impact.Job OverviewThe Retail Support Specialist (RSS) provides direct, hands-on assistance to AT&T customers in bustling national retail settings. In this position, you'll interact with customers and retail partners to address account, billing, device, and service issues, often in fast-paced, high-volume circumstances. To thrive in this role, you need excellent communication skills, emotional resilience, and comfort with technology, all while maintaining a composed, precise, and professional demeanor in a lively retail atmosphere. Key Responsibilities: Customer SupportDeliver professional, friendly, and solution-oriented support to AT&T customers within national retail locations.Address inquiries related to billing, account updates, plan modifications, device support, and service issues.Troubleshoot wireless devices, network challenges, and feature functionalities.Perform effectively in high-traffic retail environments, ensuring focus, professionalism, and service quality during peak times and escalated situations. Retail Partner SupportServe as the AT&T subject-matter expert for retail staff and third-party labor associates.Act as the primary AT&T representative for these partners, leading in-store support during retail escalations.Engage proactively with store leadership to tackle customer concerns, enhancing partnership alignment and guaranteeing a premier customer experience.Work Environment & Schedule ExpectationsThis position is conducted in a retail setting, requiring standing, walking, and engaging on the sales floor for up to 8 hours daily.Flexibility in schedule is necessary, including evenings, weekends, and holidays, depending on business requirements.Comfort in busy, customer-facing environments with frequent interaction and problem-solving demands is essential.Operational ExcellenceNavigate multiple systems concurrently while interacting with customers in real time.Accurately and thoroughly document all customer interactions.Comply with company policies, compliance requirements, and privacy standards.Meet or surpass performance metrics, including quality, efficiency, and customer satisfaction scores.Implement and uphold approved planograms for mobile devices and signage.

Position Title: Customer Service AgentLocation: San Jose, CA 95113Contract Duration: 12+ MonthsHourly Compensation: $17.13/HR W2As a Customer Service Agent specializing in Support Operations, you will play a crucial role in assisting Android app developers who publish applications on the Play Store. Your primary responsibility will involve troubleshooting code-level issues and providing effective solutions via email and chat. You will work closely with the Support Operations team and key client stakeholders to address developer inquiries promptly. Ideal candidates are those who are customer-centric and dedicated to ensuring developers receive timely assistance with their app publishing challenges.Key ResponsibilitiesDiagnose and resolve app-level API implementation issuesDeliver email and real-time chat support to Play DevelopersWork collaboratively with cross-functional teams to achieve swift resolutionsAssist in creating and updating online documentation for PlayIdentify opportunities to enhance support tools and processes through collaborationQualifications and ExperienceHigh School Diploma or GED is requiredA minimum of 1 year experience in customer service, providing support through phone, email, or live chat1 year of experience in programming or API-level technical supportDemonstrated ability to quickly and efficiently troubleshoot technical issuesStrong communication skills to explain technical concepts clearlyEffective time management and task prioritization skillsFamiliarity with the app industryInterest or experience in mobile application developmentMeticulous attention to detail and a strong sense of accountabilityUnderstanding of best practices in customer support and familiarity with success metrics

We are seeking a highly skilled Senior IT Desktop Support Specialist to join our dynamic team at archer56. In this pivotal role, you will be responsible for providing exceptional technical support to our end-users, ensuring a seamless and efficient IT experience. You will troubleshoot hardware and software issues, manage desktop configurations, and implement IT solutions that enhance productivity.The ideal candidate will possess strong analytical skills, a customer-focused mindset, and the ability to work independently and collaboratively within our team. Join us in making a difference through technology!

Join 8x8, Inc. as an Enterprise Technical Support Specialist, where you will leverage your expertise in technical support to assist our esteemed enterprise clients. You will be instrumental in providing support for our renowned hosted PBX, VOIP, Contact Center, SIP, and Hosting services. Your background in computer networking and telecommunications, coupled with your superior problem-solving capabilities and commitment to fostering strong customer relationships, will be vital as we aim to enhance our market share in the hosted unified communications sector.Job Overview:You will guide the strategic direction of enterprise-level support services for 8x8 products targeted at both assigned and shared customers. This includes managing Tier 1 escalations, executing remote phone system configurations, and troubleshooting issues related to quality of service, connectivity, and performance. The ideal candidate will possess a strong ability to cultivate trusted partnerships with technical staff and executives, ensuring a tailored approach to customer support.

Join our dynamic team at dstaff as a Payroll Support Specialist where you will play a crucial role in managing payroll operations effectively. Your responsibilities will include assisting in payroll processing, ensuring compliance with regulations, and addressing employee inquiries regarding payroll matters.This role is ideal for individuals with a keen eye for detail and a passion for providing top-notch payroll support.

Join our dynamic team at Western Digital as an Information Technology Site Support Specialist. In this pivotal role, you will provide essential technical support and ensure the seamless operation of IT systems at our San Jose facility. Your expertise will be instrumental in troubleshooting issues, implementing solutions, and enhancing user experience across various platforms.

We are seeking a dedicated and proactive Project Manager to lead our Customer Support team at dstaff. In this role, you will be responsible for overseeing customer support initiatives, driving project success, and ensuring high levels of customer satisfaction.The ideal candidate will possess exceptional communication skills, a strong ability to manage multiple projects simultaneously, and a proven track record in customer support management.

Join our team as a Dynamic PC Support Specialist at Worldwide Tech Services, where your expertise will help us deliver exceptional IT support solutions. In this role, you will be responsible for troubleshooting and resolving PC-related issues, ensuring that our clients receive top-notch service and support. You will engage with customers to provide solutions while maintaining a positive and professional demeanor.

Archer Aviation is a pioneering aerospace company located in San Jose, California, focused on developing an all-electric vertical takeoff and landing (eVTOL) aircraft. Our mission centers around promoting sustainable air mobility, and we are committed to designing, manufacturing, and operating an innovative eVTOL aircraft that transports up to four passengers with minimal noise impact.At Archer, we aim high and tackle complex challenges. We believe that a diverse workforce enhances our decision-making, leads to better insights, and ultimately drives collective success. Our commitment to fostering an equitable and inclusive workplace culture celebrates our differences and supports every member of our team.In the role of Executive IT Support Specialist, you will serve as the primary technical resource for Archer's executive team. Your responsibilities will include providing prompt, high-touch IT support, ensuring our executives have uninterrupted access to the technology necessary for effective leadership. This position demands a blend of advanced technical problem-solving skills, discretion, and a strong service-oriented approach.

JOIN LUMILENSAt Lumilens, we are at the forefront of creating the essential photonics infrastructure that will drive the future of AI supercomputing. By developing chip-to-chip optical interconnects and scalable photonic engines, we are paving the way for a new paradigm of computing that is faster, cooler, and significantly more efficient.Backed by Mayfield, our well-funded startup is led by industry veterans who have successfully built and scaled transformative technologies. This is not just about incremental innovation; it’s a ground-floor chance to revolutionize the optical layer from the silicon level. Collaborate with a team of top-notch engineers to tackle some of the most challenging problems in optics, systems, and scalability. Every line of code you write, every design decision you make, and every breakthrough you contribute will play a pivotal role in shaping the infrastructure of the future.If you’re seeking a mission-driven role with momentum and the opportunity to make a significant impact, come aboard our rocket ship. We are just getting started!

Join Western Digital as a Logistics Support Specialist within our Free Trade Zone in San Jose. In this dynamic role, you will play an essential part in managing and optimizing our logistics operations. Your responsibilities will include coordinating shipments, monitoring inventory levels, and ensuring compliance with trade regulations.This is a fantastic opportunity for individuals looking to kickstart their careers in logistics, where you will work closely with experienced professionals in a fast-paced environment.

Important: This position may require an early start at 6AM or 7AM. The successful candidate must be available to comply with this schedule if necessary.As a Customer Service Representative specializing in Local Number Portability (LNP), you will play a vital role in ensuring customer satisfaction by assisting both internal support teams and direct users in smoothly transferring their business phone numbers to their 8x8 VOIP accounts.Deliver exceptional customer service during all interactions with partners, vendors, and clients.Surpass expectations in customer service, teamwork, and achieve the weekly or quarterly goals set by the team supervisor.Resolve customer issues via phone, chat, CRM cases, and email, collaborating with inside sales and support teams as needed.Work in collaboration with 8x8's local exchange carriers (LEC) to facilitate seamless phone number transfers.Handle inbound calls in a call center environment, specifically for the Number Transfer Ring Group.Aim to exceed productivity metrics consistently.Assist with Virtual Contact Center Provisioning activities and related duties as needed.Manage complex Number Transfer issues beyond the standard processes.Oversee port requests from initiation to completion using the case matrix.Manage and submit phone number order requests for local rate centers.Assist in processing premium directory listings.Enable ported telephone numbers and troubleshoot any porting issues.Act as a liaison between providers, Virtual Contact Center Provisioning, internal partners, and end-users for porting requests.

Join our dynamic team at eproinc as a Documentum Support Specialist! In this role, you will be responsible for providing end-to-end support for Documentum systems, ensuring optimal performance and user satisfaction. You will collaborate with cross-functional teams to troubleshoot issues, implement enhancements, and maintain system integrity.As a key player in our Software Development department, you will leverage your expertise to drive continuous improvement and contribute to our project goals. Your problem-solving skills and technical knowledge will be essential in addressing user needs and streamlining processes.

Position: Java Application Production Support SpecialistLocation: San Jose, CAContract Duration: 6 MonthsKey Responsibilities:As a Java Application Production Support Specialist, you will play a crucial role in ensuring the smooth operation of our applications. Your responsibilities will include diagnosing, troubleshooting, and resolving issues in production environments.Essential Skills:Proficient in PL/SQL development and Java for production support.Ability to diagnose and troubleshoot application issues effectively.Experience in SQL query tuning and a clear understanding of query plans.Familiarity with the Software Development Life Cycle (SDLC) processes and tools, including agile methodologies.Hands-on experience with J2EE/Java 2.x, Struts/Spring frameworks, and Hibernate.3-5 years of experience in Java development.2-3 years of experience in a Linux command line environment, including SSH and SFTP.Experience working with common testing frameworks.Fluency with build tools, particularly Maven.Comfortable using modern Integrated Development Environments (IDEs) such as IntelliJ and Eclipse.

Join 8x8, Inc., a leader in cloud communications, as a Technical Support Representative. We are looking for talented and experienced individuals to provide exceptional support to our business clients utilizing our award-winning hosted PBX, VoIP, Contact Center, SIP, and Hosting services. Your expertise in computer networking and telecommunications, along with your advanced problem-solving skills and ability to forge strong customer relationships, will be pivotal in helping 8x8 broaden its market presence in hosted unified communications.Your primary responsibility will be to troubleshoot and resolve customer issues through various channels including telephone, email, and chat. This includes assisting with installation, configuration, quality of service, billing, and application usage inquiries. Strong interpersonal skills and a deep understanding of networking are essential for this role. Additionally, you will document all interactions in our CRM system and escalate complex issues or product bugs as necessary. The ideal candidate will possess significant experience in troubleshooting and resolving complex technical challenges in telecommunications and enterprise networking environments.ResponsibilitiesEffectively resolve technical issues related to 8x8’s hosted communications products via phone, email, and chat.Ensure assigned customers' technical and account management needs are met.Consistently meet or exceed customer satisfaction and productivity standards.

Join our dynamic team at 360 IT Professionals as a Customer Service Advocate. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. Your friendly demeanor and problem-solving skills will help ensure customer satisfaction and loyalty.