About the job
ServiceNow seeks a Senior Director of Strategic Operations to join the Experience Team in Santa Clara. This leader shapes the customer journey and drives operational improvements that touch multiple functions. The position focuses on guiding strategic projects that strengthen user experience and support the company's goals.
What You Will Do
- Lead initiatives that improve how customers interact with ServiceNow products and services
- Streamline operations by working across teams and departments
- Develop and implement practices that align with company objectives
- Collaborate with cross-functional partners to ensure consistency and quality in service delivery
- Influence the direction of service offerings and support innovation within the Experience Team
Impact
This role holds significant influence over how ServiceNow delivers value to customers. The Senior Director will help set standards that elevate the customer experience and improve operational efficiency across the organization.
