About the job
Join Our Team at Kaizen Gaming!
At Kaizen Gaming, the driving force behind Betano, we are recognized as one of the leading GameTech companies globally, with operations spanning 20 markets. Our mission is to harness the latest technology to deliver unparalleled entertainment experiences to millions of customers who place their trust in us.
Our diverse team, comprising over 2,700 professionals from more than 40 nationalities across three continents, is a testament to our commitment to inclusivity and innovation. We take pride in being recognized among the Best Workplaces in Europe and are certified as a Great Place to Work in all our offices. Are you ready to Press Play on your potential?
About the Role
The Key Account Manager will be responsible for managing a portfolio of high-net-worth clients in the Chilean market, with a focus on nurturing relationships with Key Accounts. This position emphasizes enhancing customer loyalty and delivering tailored, rewarding experiences within a framework that promotes sustainability. You will engage with high-value customers, offering them a world-class service while advocating for responsible gambling practices.
- Manage the customer portfolio, building strong personal relationships to enhance loyalty, retention, and lifetime value while upholding sustainable play.
- Track individual customer performance and ensure timely reward distribution, aligning with business objectives.
- Provide exceptional customer service as the main point of contact across all channels for any inquiries or issues.
- Proactively engage individual customers at key lifecycle moments (e.g., new accounts, churn risks, returning clients) to stimulate growth and activity.
- Coordinate and host local or global Key Account events in collaboration with the Hospitality and Sponsorship Team, including sporting events, concerts, and luxury dinners.
- Analyze market performance and stay informed on emerging trends.
- Launch targeted campaigns to encourage activity among assigned Key Accounts, ensuring effective generation, tracking, and reporting of results.
- Develop a deep understanding of customer behavior (preferences, likes, dislikes) to devise tailored strategies.
