Senior Analyst, Operations Excellence

Responsible for monitoring, analyzing, and optimizing logistics processes, with a focus on fleet optimization.Ensure operational excellence, improve customer experience, and meet established objectives.Identify areas for improvement and implement actionable solutions in coordination with local and regional teams.Manage key performance indicators, propose act…

Join Delivery Hero as a Senior Analyst in our Strategy & Operations team, where you will play a pivotal role in driving strategic initiatives and improving operational efficiency. You will collaborate with cross-functional teams to identify opportunities for growth and implement solutions that enhance our service delivery.

Join our dynamic team at Forward Financing as a Senior Finance Analyst. In this pivotal role, you will leverage your analytical skills to drive financial insights and support strategic decision-making. You will work closely with various departments to ensure financial health and compliance, as well as contribute to budgeting and forecasting processes.

Role overview Credicorp Capital is expanding its Operations team in Santiago de Chile and is hiring a Back-Office Operations Analyst to support the Multi Family Office area. The role centers on operational support, document management, and making sure daily financial processes are completed accurately and on time. Main responsibilities Manage periodic client billing and follow up on collections. Calculate and record provisions with accuracy. Input transactions and pricing data into investment consolidation software. Coordinate with banks and custodians to gather account statements and related information. Handle contracts, account openings, and maintain client documentation. Execute automated processes and help identify ways to improve operations. Requirements Technical or professional degree in Business Administration, Financial Administration, Commercial Engineering, or a related field. Advanced Excel skills, including pivot tables, formulas, and database management. Strong organizational skills, attention to detail, and ability to meet deadlines. Experience in financial back-office, family office, asset management, or banking is a plus. Intermediate or higher English proficiency, especially for reading documentation. Team and culture This role joins a small, close-knit team dedicated to high standards in wealth management. Those who value collaboration and precision will appreciate the working environment at Credicorp Capital.

At Pepperstone, our journey began in 2010, and we understand the intricacies of trading in global markets. Described by our team as a hub for the curious and ambitious, we pride ourselves on our unique approach as a transformative global fintech. Our digital, agile, and connected culture is united by a shared vision to redefine trading for a better experience.We are committed to continuous progress, both for our clients and ourselves. Our organizational culture is vibrant, diverse, and results-oriented, thriving on innovation and collaboration. With over 550 team members spanning 11 locations and 9 time zones, we aim for excellence in everything we do.Please submit your CV in English.The RoleAs a Senior Compliance Analyst, you will play a pivotal role in managing local compliance responsibilities while supporting global compliance initiatives. Your expertise will be essential in ensuring strict adherence to both Chilean and international regulations, fostering a robust governance framework, and upholding Pepperstone's commitment to ethical, transparent, and compliant operations.Your Key Responsibilities Will Include:Formulating and implementing the company’s compliance vision and strategy in alignment with business objectives and regulatory standards.Assisting the Group Compliance Department with LATAM-focused projects, monitoring, and advisory tasks.Ensuring ongoing compliance with local and international legal requirements, including timely license applications and audit submissions.Developing and revising internal policies to align with the Chilean regulatory landscape.Preparing and presenting reports for the Board, senior leadership, and Group Compliance.Representing the company in interactions with the CMF and other external stakeholders.Collaborating with legal, risk, finance, operations, technology, and front-office teams to integrate compliance into strategic initiatives.Conducting customer KYC tasks, including OCDD and ECDD assessments.Managing investigations of unusual activities.Supporting global risk assessment procedures.Addressing inquiries from commercial stakeholders and resolving client compliance issues.Performing control testing in accordance with the Compliance Management Framework.Contributing to assessments of incidents, errors, and breaches while maintaining requisite registers.

Senior Manager - Core Operations (Payments, Non-Payments & Enablement) At SumUp, we believe in celebrating the everyday heroes—those who pursue their passions with courage and tenacity. Our mission is to empower small business owners by providing them with robust, user-friendly financial solutions that simplify the management of their businesses. With a founder's mentality and a collaborative team-first culture, our diverse teams across Europe, South America, and the United States unite to support the success of small business owners. About the Role As the Senior Manager of Core Operations (CoreOps) in LATAM, you will take charge of the operational performance and resilience across three critical areas: Payments, Non-Payments, and Enablement. Your leadership will be pivotal in ensuring that our essential operational processes operate reliably, efficiently, and at scale. This encompasses managing the entire transaction lifecycle, enhancing non-transactional products that support our core payments offerings, and overseeing onboarding and risk processes that facilitate sustainable growth. This is a strategic leadership role where your primary responsibility is to set the vision, define clear ownership, and empower teams to excel while ensuring operational stability to support the company's long-term growth and profitability. What You’ll Do Lead and cultivate a cross-functional CoreOps team focused on Payments, Non-Payments, and Enablement. Ensure the stability and resilience of acquiring operations, including settlement, payouts, and reconciliation. Oversee payout execution, guaranteeing timely, predictable fund delivery with minimal manual intervention. Manage the operational performance of non-transactional products, ensuring they meet high-quality and reliability standards. Streamline onboarding, activation, and risk processes to operate efficiently while adhering to evolving regulatory requirements. Establish clear accountability, key performance indicators (KPIs), and ownership within the team, promoting autonomy and minimizing single points of failure. Collaborate closely with Finance and Accounting to accurately reflect operational costs, settlements, and reconciliations in financial reporting. Work in partnership with Support, Customer Success, Acquisition, Compliance, Product, and Engineering teams to align operational execution with business objectives. Drive continuous improvement initiatives and contribute to regional strategies.

About SumUpAt SumUp, we champion the everyday heroes—those who courageously pursue their passions and steadfastly work towards their dreams.Our mission revolves around small business owners, and we are dedicated to crafting powerful, intuitive financial solutions that enable them to thrive. With a founder's mindset and a team-first approach, our diverse teams across Europe, South America, and the United States collaborate to empower small business owners to succeed in their endeavors.Team OverviewYou will become part of the Latam Growth team, where revenue is not merely generated but comprehensively understood. This team operates at the intersection of Growth, Sales, Marketing, Finance, and Data, facilitating informed decisions throughout the complete revenue lifecycle.Your role will be pivotal in fortifying the fundamentals: how revenue is measured, attributed, and trusted. You will ensure that the data driving growth strategies is consistent, reliable, and well comprehended. The impact of your work will be regional, yet it will resonate globally. You will collaborate closely with stakeholders in Latam while working in tandem with central analytics teams in Europe, the US, and Brazil.We seek an individual who is curious, organized, and adept at navigating competing priorities.Your ResponsibilitiesTake ownership and enhance the single source of truth for growth and revenue data across the region.Refine how attribution, funnels, and revenue-related models are defined, documented, and maintained.Support the standardization of Revenue Operations processes, systems, and governance across teams.Work closely with Growth, Sales, and Marketing to comprehend how data influences decision-making and identify areas for improvement.Enhance the stability and clarity of product funnels, aligning with both lifecycle and acquisition goals.Integrate new products, features, and channels into scalable and resilient measurement frameworks.Balance local market requirements with global standards while collaborating with various teams.

SumUp seeks a Logistics Analyst III based in Santiago, Chile to join the Americas Logistics & Supply Chain team. This group manages logistics operations for Brazil, Chile, Colombia, and Peru, partnering with third-party logistics providers and carriers to keep merchants supported across the region. Role overview This position takes ownership of logistics operations throughout Latin America. The role balances daily execution with strategic planning, relying on data-driven decisions and a focus on solving operational challenges across multiple countries. What you will do Manage logistics for LATAM markets, overseeing 3PL warehouse and carrier partnerships to ensure smooth daily operations and performance tracking. Develop and maintain an operational control tower, providing visibility of key health KPIs for senior stakeholders in the region. Lead automation and process improvement initiatives to reduce manual tasks and improve system integration. Collaborate with Supply Chain, Product, and GTM teams to maintain inventory health, stock availability, and demand planning in Chile, Colombia, and Peru. Coordinate with operations teams in Brazil and the US to share best practices and align strategies for consistent execution across markets. Requirements Fluency in English, with strong communication and presentation skills for working with global, cross-functional teams. Proficiency in SQL, including the ability to write, optimize, and review complex queries independently. Experience using data visualization tools such as Tableau to turn operational data into actionable insights for non-technical audiences. Self-motivation and a proactive approach to identifying issues, developing solutions, and taking ownership of results. Background in multi-country logistics environments and confidence managing competing stakeholder priorities. Preferred qualifications Hands-on experience with ERP platforms (ideally SAP) and logistics tools such as WMS or TMS. Familiarity with financial data, cost tracking, or budget management.

Credicorp Capital is looking for a Senior Analyst Vicctus to join the team in Santiago de Chile. What you will do Oversee and track a portfolio of multifamily office clients. Analyze markets and produce relevant content based on findings. Automate internal workflows to improve efficiency. Set up and support investment consolidation systems. What we look for Degree in Commercial Engineering or Civil Engineering. Strong analytical abilities and close attention to detail. Advanced English skills are a plus. 1 to 3 years of experience working in investment teams or with multifamily offices.

Join Cabify as a Marketing Design Analyst and play a pivotal role in shaping our brand's visual identity. You will collaborate with cross-functional teams to create compelling marketing materials that resonate with our audience. Your expertise in design and marketing strategies will help drive Cabify's mission of providing efficient transportation solutions.

The PMO Analyst plays a crucial role in enhancing project management efficiency by overseeing documentation related to various projects. This position involves identifying opportunities for process optimization and supporting Project Managers during the implementation phases using the ARIES methodology. The PMO Analyst will share best practices and lessons learned, and may, during peak periods, manage small to medium-sized projects.

Join our dynamic team at SGS as a Laboratory Analyst where you will play a crucial role in ensuring the quality and reliability of our testing services. As a key member of our Laboratory & Testing department, you will be responsible for conducting various analyses, interpreting results, and ensuring compliance with industry standards.

At SumUp, we empower small business owners — the everyday heroes who bravely pursue their passions and strive to build their dreams. We provide innovative financial solutions designed to help merchants effectively manage and expand their enterprises.The Merchant Experience team is crucial in delivering top-notch support to merchants throughout LATAM. With our operations expanding, particularly with Mexico's integration, we are enhancing our Enablement function to ensure that our support agents possess the necessary training, knowledge, and tools to assist merchants proficiently.The Enablement team is tasked with training, documentation, and knowledge management, which are essential to the daily operations of our support teams across Chile, Peru, Colombia, and Mexico.Role OverviewThe Training & Enablement Assistant Analyst is responsible for executing enablement, training, and knowledge management activities within the LATAM Support organization.This position emphasizes the operational delivery of training, documentation updates, and knowledge management initiatives that guarantee support agents have immediate access to accurate and current information. Collaborating closely with the Enablement & Operations Analyst, the Assistant Analyst ensures that scalable and consistent enablement processes are maintained across LATAM.As our support operations grow — especially with the inclusion of Mexico — this role is vital in ensuring that training materials, documentation, and internal knowledge bases are well-structured, precise, and easily accessible for agents.Key ResponsibilitiesConduct onboarding and training sessions for Support agents across LATAM (Chile, Peru, Colombia, and Mexico)Prepare and organize training materials and sessionsImplement reinforcement initiatives that support agents in retaining product and process knowledgeDevelop, update, and maintain internal documentation for Support agents (procedures, guides, FAQs)Ensure documentation adheres to established standards and remains accurate across marketsUpdate external knowledge platforms such as the website and the automated chat solutionOrganize and maintain documentation related to Support processesMaintain basic reporting and tracking of enablement activitiesEnsure daily enablement operations run smoothly, providing agents with the necessary resources and documentation to operate effectively.

Join Despegar as a Financial Alliances Analyst, where you will play a pivotal role in shaping our financial strategies and partnerships. This position is ideal for individuals who are passionate about finance and looking to make a significant impact within a dynamic and innovative team.

Join Dr. Reddy's Laboratories Limited as a Contabilidad Analyst and contribute to our mission of providing affordable and innovative healthcare solutions. You will be responsible for analyzing financial data and ensuring accurate accounting practices to support our operations in Santiago.

At Fibra Consultores, we are assisting Megacentro in their search for a Purchasing Analyst. This role will report directly to the Head of Purchasing and will be pivotal in coordinating and formalizing supplier relationships at a corporate level.We seek an individual who can not only manage processes but also orchestrate them, organizing critical information and ensuring tasks are completed in a dynamic and transformative environment.About MegacentroMegacentro is a leading company in industrial infrastructure and logistics solutions in Latin America, with operations in Chile, Peru, and the United States. Their focus is on enabling the growth of their clients through spaces, services, and solutions that support diverse business operations.The organization is currently undergoing a cultural and process evolution, emphasizing efficiency, order, and continuous improvement, thereby creating opportunities for individuals with initiative, sound judgment, and solution-building capabilities.Culture and TeamThe procurement team is close-knit, collaborative, and recognized internally for their contributions to the business. It is a young team with a positive atmosphere and significant cross-functional exposure, where the following values are appreciated:Transparency and trustReal proactivityAdaptability to changeDirect and respectful communicationThe ChallengeThis role has a concrete impact on the operational continuity of the business. The individual will be responsible for coordinating the supplier cycle from evaluation to contract management and follow-up, facilitating collaboration between internal departments, suppliers, and legal teams.It will be essential to ensure traceability, order, and compliance while facilitating agreements and generating practical solutions in a dynamic environment with high cross-functional interaction.ResponsibilitiesEvaluate and approve new suppliers in the corporate ERP systemManage contracts with suppliers from inception to closureMaintain an updated supplier database and its traceabilityCoordinate with internal departments, legal, and suppliers to formalize servicesDesign and manage alerts for expirations, renewals, and follow-upsPrepare management reports, indicators, and performance analysisPropose improvements to procurement processes and practicesSupport audits and information requests

Join our dynamic team at Despegar as a Sales IA Analyst, where you will leverage data-driven insights to support our sales strategies. You will analyze trends, generate reports, and collaborate with various departments to optimize sales performance. This is an excellent opportunity for individuals looking to make a significant impact in a fast-paced environment.

PagerDuty (NYSE:PD) stands at the forefront of Digital Operations Management, empowering organizations to thrive in an always-on world. With over 13,000 clients—including 60 of the Fortune 100—PagerDuty is the trusted partner for delivering seamless digital experiences. Our platform enhances real-time issue identification and resolution, allowing teams to proactively tackle challenges and seize opportunities. Esteemed clients such as GE, Cisco, Netflix, and Shopify rely on us for Digital Transformation, Cloud Migration, and DevOps Modernization. As we rapidly expand our capabilities in AI/ML and Automation, we are committed to driving adoption across Development, IT, Customer Service, Security, and other vital teams.Senior Forward Deployment Engineering ConsultantThe Senior Forward Deployment Engineering Consultant plays a crucial role in leading the development, deployment, and optimization of PagerDuty's innovative platform and AI-driven solutions tailored for enterprise clients.This position demands a strong background in software development, architecture, and deployment, as well as a comprehensive understanding of AI integration practices and advanced development technologies.The ideal candidate will oversee swift implementation projects, utilizing generative AI and automation to elevate customer outcomes from initial scoping and design through to production deployment and continuous service improvement.Additionally, this role involves acting as the primary liaison between clients and internal teams—including Support, Success, Engineering, Professional Services, and Education—ensuring that technical strategies align with business objectives.Mentoring junior consultants, leading technical workshops on AI-driven solutions, and representing PagerDuty at external forums to promote modern development practices are also key responsibilities.

Join Experian as a Systems Operator, where you will be integral in managing and optimizing our system operations. You will collaborate with a dedicated team to ensure our systems are running efficiently and effectively, ultimately enhancing our service delivery and customer satisfaction.

Join Credicorp Capital and turn challenges into opportunities as our next Investment Product Analyst. This role is pivotal in enhancing the management, analysis, and development of Credicorp Capital's investment product offerings in Chile. You will support both local and offshore portfolios by tracking key metrics, analyzing performance, and providing strategic insights to inform commercial decisions and strengthen the company's competitive positioning in the financial market.Main ResponsibilitiesManage and oversee local investment products, including mutual funds and investment funds, ensuring their effective operation aligns with commercial strategies.Monitor and analyze key management metrics such as assets under management (AUM), revenue, and return on assets (ROA) to evaluate product performance and support strategic decision-making.Supervise and manage offshore investment products, such as structured notes and third-party funds, participating in their structuring, marketing, and positioning efforts.Collaborate on the optimization and development of new investment products by analyzing market trends, competition, and innovation opportunities.Prepare reports, analyses, and strategic presentations for various company departments, delivering key information for decision-making.Support the structuring and launch of new investment products in coordination with internal teams and external partners.QualificationsEducational Background: Degree in Industrial Civil Engineering or Commercial Engineering.Experience: Minimum of 2 years in roles related to finance, investments, financial products, or analysis.Technical Skills:Proficiency in analysis and reporting tools.Knowledge of Python (preferred for data analysis and automation).Strong interest in finance and investment markets.Competencies and SkillsHigh level of autonomy and proactivity, with the ability to manage priorities and responsibilities independently.Teamwork skills to collaborate with various departments in the structuring, monitoring, and marketing of products.Excellent interpersonal and communication skills for interaction with internal clients, fund managers, and stakeholders.