Senior IT Support Engineer

About UsEstablished in 2010, Pepperstone is a pioneering global fintech company. We understand the intricacies of trading in the world's markets. Our team embodies curiosity and drive, and we pride ourselves on doing things differently. As a digitally focused and agile organization, we are united by a shared vision to redefine trading for our clients.Our cul…

We are seeking a dedicated Desktop Support Engineer to join our team in Santiago, Chile. This position involves providing comprehensive hardware and software support to our employees and assisting with onboarding new hires. The ideal candidate will be responsible for generating weekly reports, managing inventory, and performing various administrative tasks as necessary.As a Desktop Support Engineer, you will play a crucial role in ensuring exceptional customer service across a diverse user base. Your ability to adapt and learn in a fast-paced environment will be essential, as the role may require travel between our office locations (up to 150 miles).

Job Opening: EUC Engineer (User Support)Location: Santiago, Región Metropolitana de Santiago, ChileEstimated Start Date: September 1, 2025Working Hours: Monday to Friday, from 09:00 to 17:00 hrsDuration: 1 month (with potential for extension based on project continuity)Work Mode: HybridMonthly Salary: CLP $550.000Job DescriptionWe are seeking a Band 2 candidate to provide technical support to end users both in-person and remotely, within the client's facilities located 15 km from Osorno. This role focuses on direct user assistance, problem-solving, incident management, and access configuration within corporate environments.Main ResponsibilitiesAddress and resolve technical issues for end users.Manage user onboarding in Office 365.Create and track tickets using BMC.Provide support for corporate applications and internal systems.Communicate effectively with users and technical teams.Adhere to protocols and guidelines set by the end client.Have experience in user support.

Join our dynamic team at maxana as an IT Support Engineer specializing in Azure Virtual Desktop (AVD). We are looking for a skilled professional to enhance our Microsoft-based enterprise environment. This position encompasses a variety of responsibilities typically seen in L2–L3 service desk roles, tailored to your experience and our team's requirements. You'll provide hands-on support to end users working primarily through AVD, adhering to established processes and runbooks. Prior hands-on experience with AVD is essential.Key ResponsibilitiesDeliver L2-L3 support for users accessing systems via Azure Virtual Desktop (AVD)Diagnose and resolve login issues, session disconnects, performance challenges, and application access difficultiesAssist with local laptops primarily used for AVD connectivityManage and support AVD environments, including: Dynamic host poolsUpdating golden images (following runbooks)Software distribution to AVD hostsFacilitate user access and device management via: Active Directory (AD)Microsoft Entra ID (Azure AD)IntuneConduct daily system checks, adhere to change processes, and escalate issues as neededCareer Development OpportunitiesThis position offers varying levels of responsibility based on your experience. Some team members will focus on ticket resolution, while others may engage in more advanced troubleshooting, escalation support, or coordination duties. Role levels and responsibilities will be discussed during the interview.QualificationsProven experience in Service Desk, IT Support, or Endpoint SupportHands-on experience with Azure Virtual Desktop (AVD)Exceptional troubleshooting skills in Windows 10/11Familiarity with Active Directory and user account managementComfortable in structured, process-oriented environmentsStrong proficiency in written and spoken English (B2 or higher)BenefitsCompetitive salaryFully remote work arrangementClear role expectations and scopeHands-on experience with AVD and enterprise toolsOpportunities for career advancement into leadership roles, collaborating with top industry professionals

Join SGS, a leading global inspection, verification, testing, and certification company, as a Senior Engineer. In this pivotal role, you will leverage your extensive expertise to enhance our inspection and field testing services. You will be responsible for leading complex engineering projects, ensuring compliance with industry standards, and mentoring junior engineers.

As a Senior Customer Support Agent for a luxury beauty brand, this position centers on delivering attentive service to clients who expect high standards. Based in Chile, the role involves managing customer inquiries with care and professionalism, always aiming for satisfaction and loyalty. Role overview This role involves addressing customer questions, resolving issues, and sharing detailed product information. Each interaction is an opportunity to reinforce the brand’s reputation for quality and attention to detail. What you will do Respond to customer inquiries with clear, thoughtful communication Resolve concerns efficiently while maintaining a positive experience Share accurate product knowledge to guide purchasing decisions Support a seamless shopping journey from start to finish Requirements Strong communication skills, both empathetic and precise Experience in customer support, ideally within a premium or luxury sector Professional approach to problem-solving and client care

Join our dynamic team at devpro as we broaden our horizons with exciting remote opportunities! Take a moment to review the role expectations, and share your resume in English; our team will be in touch soon.We are seeking an experienced Site Reliability Engineer based in Chile to spearhead our new SRE support team. In this pivotal role, you will lead a team of engineers responsible for providing support for our MDM platform, overseeing cloud and user access management, monitoring, incident response, and root cause analysis to ensure the seamless operation of our cutting-edge mobile point-of-sale platform. You will collaborate with global teams, refine support processes, and help deliver an exceptional experience for both merchants and their customers. What’s in it for you:Deliver reliable end-user operational support for a mobile POS platform utilized daily by businesses for secure payment acceptance and management.Lead and shape a new Cloud/SRE team, defining its vision, processes, and long-term operational model.Enhance your skills in strategic planning, process design, execution oversight, and global team collaboration. Are you the right fit?Upper-Intermediate proficiency in English.5+ years of experience in cloud operations, platform support, or IT operations.2+ years of experience in leading technical support or SRE teams.A strong operational support mindset focusing on incident management, user requests, and escalation.Comprehensive understanding of cloud technologies, monitoring, and observability tools.Familiarity with incident management best practices and access management concepts.Ability to deconstruct complex problems into structured, actionable plans.Strategic mindset to evaluate options, weigh trade-offs, and design effective processes.Experience working collaboratively with global teams across multiple time zones.Strong communication skills to engage effectively with both technical and non-technical stakeholders.Preferred Qualifications:Experience leading MDM support teams (Esper, MobileIron, Workspace ONE).Familiarity with major cloud platforms (Azure, GCP, AWS).Basic understanding of CI/CD pipelines, Docker, and Kubernetes.Experience managing both onshore and offshore teams, particularly in the U.S. and India.Experience in 24/7 or follow-the-sun operational models.Strong analytical and documentation skills, including process mapping and root cause analysis.Your Key Responsibilities:As the leader of our Cloud/SRE support team, you will ensure operational reliability, effective processes, and strong collaboration across global and cross-functional teams.Lead the Cloud/SRE Support team, providing coaching, prioritization, and oversight.Drive team performance while ensuring high-quality support, SLA compliance, and continuous improvement.Coordinate with teams based in India and across functions to achieve alignment and provide 24/7 support coverage.Translate complex challenges into actionable plans and scalable solutions.

InterSystems Corporation is seeking a Senior Infrastructure Engineer in Santiago to help shape and improve complex infrastructure systems. This position centers on designing, implementing, and optimizing infrastructure solutions that support the company's technical needs. Role overview This engineer will work closely with teams from different areas to deliver high-performing infrastructure. The role includes leading projects aimed at improving efficiency and scalability across the organization. What you will do Design and implement advanced infrastructure solutions Optimize system performance and reliability Collaborate with cross-functional teams on technical initiatives Lead projects focused on infrastructure efficiency and scalability Requirements Significant experience in infrastructure engineering Ability to work effectively with teams from various disciplines Strong background in designing and optimizing technical solutions

As a Senior Integrations & AI Engineer at our esteemed company, you will be at the forefront of designing and implementing cutting-edge integration solutions and AI-driven applications. Your expertise will help shape innovative technologies that enhance our operations and drive business success. Collaborate with a talented team of engineers and data scientists to develop robust systems that leverage AI capabilities for improved decision-making and efficiency.

Role overview Xepelin seeks a Senior Growth Engineer to join the team in Santiago. This position focuses on applying data analysis and technology to drive company growth. Collaboration with teams across the organization is central to strengthening products and attracting new customers. What you will do Analyze data to guide growth strategies and suggest product improvements Create and implement technology solutions that help the company scale Work alongside colleagues from various departments to enhance product features Apply engineering knowledge to support efficient company growth Location This role is based in Santiago.

Chile seeks a Senior Software Engineer based in Santiago, Región Metropolitana. This position centers on building and enhancing software products that drive ongoing projects. The role involves direct development work, close collaboration with colleagues from various backgrounds, and a voice in shaping technical direction. Key responsibilities Design, develop, and maintain software solutions for both current and upcoming projects Collaborate with teams across different specialties to deliver reliable products Participate in architectural decisions and technical planning sessions Mentor junior engineers, offering guidance and support for their professional development Help ensure that project deliverables consistently meet quality expectations

Are you a passionate software engineer looking to make a significant impact? Join Checkr, Inc., a pioneering company in the background check industry, as a Senior Software Engineer. In this role, you'll work on innovative projects, collaborate with talented teams, and contribute to our mission of creating a fairer hiring process.

NEORIS, now part of EPAM, is a leading Digital Accelerator with over 20 years of experience supporting the world’s largest companies in their technological transformation. With a presence in 11 countries and a team of more than 4,000 professionals, we thrive in a multicultural environment that fosters innovation, strategy, and impactful communication. We are seeking a dynamic Senior AI Agents Engineer to spearhead the design, development, and orchestration of artificial intelligence agents aimed at optimizing the software development lifecycle (SDLC). This role emphasizes automation, operational efficiency, and responsible AI adoption, collaborating across technical and business teams. This position offers a hybrid work model in Chile.

Join Experian as a Senior Data Engineer and leverage your expertise to drive data innovation and optimize our data infrastructure. You will play a crucial role in transforming raw data into actionable insights that empower our clients. This position offers the opportunity to work with cutting-edge technologies in a collaborative and dynamic environment.

Join our dynamic team as a Senior Software Engineer, where your expertise will shape innovative solutions and drive technological advancements. In this pivotal role, you will collaborate with cross-functional teams to design, develop, and implement robust software applications tailored to meet our clients' needs.Your contributions will not only enhance product functionality but also improve user experience. We are looking for a passionate engineer who thrives in a fast-paced environment and is eager to tackle complex challenges.

Join our dynamic team as a Senior Software Engineer where you will play a pivotal role in developing innovative software solutions. You will collaborate with cross-functional teams to design, implement, and maintain high-quality software applications. Your expertise will drive our technological advancements and ensure the delivery of exceptional products that meet client needs.

Join our dynamic engineering team at Miratech as a Senior Java Engineer specializing in contact center solutions. We are seeking a passionate and skilled engineer who thrives in a collaborative environment and is eager to tackle complex challenges. In this role, you will design, develop, and maintain scalable applications that enhance customer experience in our contact center operations.

About Checkr Checkr builds a data platform that supports safe and fair decision-making. Since 2014, our technology has helped over 100,000 clients, including DoorDash, Coinbase, Lyft, Instacart, and Airtable, evaluate risk, stay compliant, and create trusted workplaces and communities. Our team solves complex problems with creative thinking, always working toward our mission. Checkr has earned recognition on the Forbes Cloud 100 2025 List and as a Y Combinator 2024 Breakthrough Company. Role Overview The Senior Software Engineer (Santiago, Chile) joins the Enterprise team to develop integrations with Applicant Tracking Systems (ATS). This team delivers accurate, comprehensive background checks for clients around the world, supporting both U.S. and international screening products. The work focuses on unifying experiences across Checkr’s background screening offerings and providing shared platform features to other teams. Development is roughly 70% backend and 30% frontend. As a senior engineer, this role shapes the architecture and direction of key solutions. What You Will Do Learn how ATS systems work and understand international laws that impact background checks, focusing on building well-designed platform features. Support internal Checkr teams as primary clients, enabling them to build specific screening products. Help unify backend and frontend code and user experience, so clients receive consistent, high-quality service worldwide. Work with Staff Engineers and leadership to design solutions and develop execution plans that move the platform forward. Collaborate and communicate with both internal and external developers to deliver solutions that improve productivity.

The Customer Support Facilitator plays a crucial role in ensuring customer satisfaction by addressing technical assistance requests and support services primarily through phone communication.

About SumUpAt SumUp, we champion the everyday heroes—those who courageously pursue their passions and steadfastly work towards their dreams.Our mission revolves around small business owners, and we are dedicated to crafting powerful, intuitive financial solutions that enable them to thrive. With a founder's mindset and a team-first approach, our diverse teams across Europe, South America, and the United States collaborate to empower small business owners to succeed in their endeavors.Team OverviewYou will become part of the Latam Growth team, where revenue is not merely generated but comprehensively understood. This team operates at the intersection of Growth, Sales, Marketing, Finance, and Data, facilitating informed decisions throughout the complete revenue lifecycle.Your role will be pivotal in fortifying the fundamentals: how revenue is measured, attributed, and trusted. You will ensure that the data driving growth strategies is consistent, reliable, and well comprehended. The impact of your work will be regional, yet it will resonate globally. You will collaborate closely with stakeholders in Latam while working in tandem with central analytics teams in Europe, the US, and Brazil.We seek an individual who is curious, organized, and adept at navigating competing priorities.Your ResponsibilitiesTake ownership and enhance the single source of truth for growth and revenue data across the region.Refine how attribution, funnels, and revenue-related models are defined, documented, and maintained.Support the standardization of Revenue Operations processes, systems, and governance across teams.Work closely with Growth, Sales, and Marketing to comprehend how data influences decision-making and identify areas for improvement.Enhance the stability and clarity of product funnels, aligning with both lifecycle and acquisition goals.Integrate new products, features, and channels into scalable and resilient measurement frameworks.Balance local market requirements with global standards while collaborating with various teams.