Site Reliability Engineer (SRE) - Technical Referent

dLocal enables global enterprises to collect payments across 40 emerging markets. The platform supports leading brands in improving conversion rates and expanding payment reach. As both a payment processor and merchant of record, dLocal helps clients access some of the world’s fastest-growing regions. The team includes over 1000 people from more than 30 coun…

About Our Team: The Technical Support Engineering team at Axonius is integral to our customer success stories. We specialize in delivering expert guidance while resolving intricate technical issues efficiently. Our team thrives on collaboration and embraces a culture of innovation, always aiming for excellence in customer service and robust relationships. Operating in a global landscape, we are dedicated to continuous improvement and teamwork.Key Responsibilities:Serve as the primary contact for all assigned support tickets.Act as an escalation point for both the Technical Support and Technical Account Management teams.Analyze and troubleshoot incidents with a focus on achieving one-touch resolutions.Interpret customer inquiries regarding product usage and provide prompt, detailed responses.Document comprehensive escalation notes for issues requiring senior engineering intervention.Conduct routine follow-ups and manage tickets through email and our case management system.Maintain and enhance the internal and external knowledge bases.Engage with customers and internal teams about existing tickets and identify recurring issues.Provide constructive feedback to management for process and procedure enhancements.

PPRO is looking for an Associate Technical Operations Engineer based in Sao Paulo. This role supports the technical operations team and helps ensure systems run smoothly and services remain reliable. Key responsibilities Assist with monitoring and maintaining system functionality to keep operations stable. Support troubleshooting efforts when technical issues occur, contributing to quick resolutions. Collaborate with team members to uphold operational standards and maintain technical quality. Location This position is based in Sao Paulo.

P-1412 Note: this is a hybrid role and requires ~3 days in the office in São Paulo-SP. Job Overview: Join our dynamic Platform Support team as a Senior Technical Solutions Engineer with over a decade of experience. In this pivotal role, you will deliver outstanding support for our Databricks Data Intelligence platform, tackling intricate technical challenges and ensuring the flawless operation of our data solutions. As a frontline engineer, you will serve as the key contact for critical issues, collaborating closely with both internal teams and clients to swiftly resolve high-stakes problems and foster platform enhancements. Key Responsibilities: Frontline Support: Act as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform, providing expert-level troubleshooting, diagnostics, and resolution for complex system performance and reliability challenges. Customer Interaction: Engage directly with customers to comprehend their technical issues and requirements, delivering timely, clear, and actionable solutions to uphold high levels of customer satisfaction. Incident Management: Lead the resolution of high-priority incidents, coordinating with various teams to address and mitigate issues swiftly, while conducting thorough root cause analyses and developing preventive measures. Collaboration: Partner with engineering, product management, and DevOps teams to share insights, identify recurring issues, and drive improvements to the Databricks Data Intelligence platform. Documentation and Knowledge Sharing: Create and maintain comprehensive documentation on support procedures, known issues, and solutions. Contribute to internal knowledge bases and develop training materials for fellow support engineers. Performance Monitoring: Monitor and analyze platform performance metrics to identify potential issues proactively. Implement optimizations and enhancements to improve platform stability and efficiency. Platform Upgrades: Oversee the deployment of upgrades and patches for the Databricks Data Intelligence platform, ensuring minimal disruption to services and maintaining system integrity. Innovation and Improvement: Stay updated with industry trends and advancements to continually enhance our platform.

P-993 Mission As a Senior Data & AI Technical Solutions Engineer, you will play an essential role in assisting our clients with debugging and maintaining stable production data pipelines, AI workflows, and more using the Databricks platform. You will become proficient in several product areas by advising a diverse range of customers and use cases across these technologies. Collaboration with various teams at Databricks is key to delivering an exceptional customer experience, whether working with product engineering teams or technical account managers. Technical Solutions Engineers (TSEs) are recognized for their proven experience in production troubleshooting and optimization, ensuring our customers' workloads operate smoothly and meet their strategic goals using the Databricks platform. Reporting to a TSE manager, you will be part of a renowned global support engineering organization celebrated for its technical expertise and commitment to outstanding customer service. The impact you will have: Serve as the initial contact for customer production challenges, providing analysis, troubleshooting, and resolution for data engineering and AI workloads. Conduct in-depth code-level analysis of customer workloads to resolve issues related to Databricks products, including Spark core internals, Spark SQL, Delta, DLT, and Model Serving. Deliver exceptional customer support—demonstrate knowledge and empathy in communications via email and video, act urgently to find solutions, effectively manage escalations during incidents, and proactively work to prevent future issues for customers. Contribute to making Databricks products easier to use and enhancing the stability of customer production environments by working collaboratively with Engineering and Backline Support teams to identify areas for product enhancements. Develop expertise in deploying systems in Databricks and share your knowledge by contributing to wikis and other technical documentation for internal and external use by customers and partners.

Datadog is looking for a Technical Support Engineer II to join the team in Sao Paulo, Brazil. This role centers on helping customers make the most of Datadog’s monitoring and analytics platform. Daily work includes troubleshooting technical issues, answering questions about the product, and guiding users through different features. Key responsibilities Investigate and resolve complex technical problems for clients using the Datadog platform Collaborate with engineering teams to escalate and address product-related challenges Support customers by explaining features and sharing best practices Uphold Datadog’s standards for high-quality customer service Location This position is based in Sao Paulo, Brazil.

Join Megaport as a Technical Support EngineerAt Megaport, we are redefining the tech landscape as the global frontrunner in Network as a Service (NaaS). Our innovative solutions revolutionize how businesses connect to the cloud, data centers, and one another. As a publicly traded company on the Australian Stock Exchange, we collaborate with industry giants such as Amazon, Microsoft, Google, Oracle, and IBM. With our headquarters in Brisbane and a talented team of over 400 professionals spanning Asia-Pacific, Europe, and the Americas, we foster a collaborative, supportive, and enjoyable work environment.Our Team CultureWe pride ourselves on being a diverse team of innovators and problem solvers. Here, collaboration takes precedence over hierarchy, curiosity drives our progress, and every team member’s input is valued. While we approach our work with seriousness, we also believe in having fun. Our global vision requires seamless teamwork across time zones, and we trust each other to uphold our values without sacrificing our ethical standards. Most importantly, our customers are at the heart of everything we do.We actively promote diversity in tech and encourage candidates from all backgrounds to apply, even if you don't meet every requirement.Your RoleAs a Technical Support Engineer (TSE), your primary responsibility will be to deliver outstanding customer support to our global clientele, ensuring an exceptional experience with each interaction. You will act as the initial point of contact for customers seeking technical assistance or support related to their accounts, providing timely, precise, and professional responses through various communication channels including phone and web-based platforms.Your role will involve troubleshooting and resolving a variety of technical networking issues, guiding customers through service configurations, and collaborating with internal teams to expedite issue resolution. Your ability to convey complex technical concepts clearly—both verbally and in writing—will be vital in sustaining customer trust and satisfaction. Additionally, you will document cases meticulously, contribute to our internal knowledge bases, and identify opportunities to enhance processes and the overall customer experience.In this fast-paced, global environment, you will need to manage competing priorities, think critically under pressure, and work autonomously. This role requires a commitment to customer satisfaction and a proactive approach to problem-solving.

Role Overview Binance is hiring a Technical Lead based in Sao Paulo, Brazil. This role focuses on guiding technical projects in the cryptocurrency and blockchain sector. The Technical Lead shapes technical direction, supports engineers, and helps drive technology initiatives to completion. What You Will Do Guide technical strategy and decisions for projects in the blockchain and crypto space Mentor and support engineers on the team Oversee the execution of technology initiatives to ensure smooth delivery Location This position is based in Binance's Sao Paulo office in Brazil.

Join Datadog as a Commercial Sales Engineer, where you will play a vital role in qualifying and securing customer opportunities. Your technical acumen will shine as you deliver engaging sales presentations, product demonstrations, and assist in technical evaluations (POCs). In this role, you’ll collaborate closely with the product team to relay customer feedback and help prioritize new features. Additionally, you will engage with various teams to address customer concerns, escalate technical issues, and represent our brand with pride. If you are eager to join a dynamic and passionate team with unlimited growth potential, we invite you to connect with us!At Datadog, we value a vibrant office culture that fosters relationships, collaboration, and creativity. We embrace a hybrid workplace model to help our Datadogs achieve a balanced work-life harmony.

As an Enterprise Sales Engineer at Datadog, you will leverage your technical expertise to engage customers through captivating sales presentations, impactful product demonstrations, and comprehensive technical evaluations (Proofs of Value). We value a collaborative and creative office culture at Datadog, and our hybrid workplace model ensures that our team members can achieve a harmonious work-life balance. Key Responsibilities: Collaborate with the Sales team to effectively communicate Datadog’s value proposition, vision, and strategy to prospective clients. Lead technical engagement with customers during the trial phase, addressing any concerns to showcase Datadog’s value. Successfully close complex opportunities using advanced technical skills, competitive knowledge, and credibility. Deliver engaging product and technical presentations to potential clients. Maintain detailed records and feedback in the CRM system regarding customer insights, both wins and losses. Actively communicate and collaborate with customers and Datadog’s business and technical teams to relay product feedback and competitive insights. Who You Are: Passionate about educating customers on observability risks relevant to their business, capable of developing and executing evaluation plans. Possess strong written and verbal communication skills, with the ability to articulate both the business benefits and technical advantages of our solutions.

CSQ127R332At Databricks, we empower our clients to tackle complex data challenges using our innovative Data Intelligence platform. As a Scale Solution Engineer, you will play a pivotal role in guiding customers through their onboarding journey. You will collaborate closely with clients to facilitate the deployment of Databricks within their production environments and accelerate the adoption of its features.Your Impact:Ensure a seamless experience for new customers by providing essential technical support at the onset of their journey.Become a knowledgeable expert on the Databricks Platform, assisting customers in making informed technical choices.Manage multiple customer accounts simultaneously, delivering tailored technical solutions.

Role Overview Syngenta Group is looking for a Senior Technical Recruiter based in Sao Paulo to drive talent acquisition efforts across North America and Europe. This role focuses on sourcing, interviewing, and onboarding skilled technical professionals to support ongoing innovation and growth. What You Will Do Partner with hiring managers to understand team needs and define recruitment plans tailored to each role. Source, engage, and assess technical candidates for positions in North America and Europe. Manage the full recruitment cycle, from initial outreach through onboarding. Build strong relationships with candidates and internal stakeholders to ensure a positive hiring experience. What We Look For Experience recruiting technical talent, ideally across multiple regions. Strong skills in candidate sourcing, interviewing, and onboarding. Ability to collaborate with hiring managers and adapt to different hiring needs. Clear communication and relationship-building abilities.

As part of Datadog's dedicated team of product specialists, our Technical Solutions team plays a vital role in driving Datadog's global expansion. Our mission is to educate prospective clients while ensuring the ongoing satisfaction and success of our existing customers. As a Technical Account Manager (TAM), you will deliver hands-on technical support for our most significant clients, guiding them through the comprehensive suite of Datadog products and features. As a TAM, you will be regarded as a trusted advisor, demonstrating how IT operations can translate into tangible business value.At Datadog, we cherish our office culture, valuing the relationships and collaboration it fosters, as well as the creativity it inspires. We operate in a hybrid work model, allowing our team members to achieve a work-life balance that suits their needs.

Role Overview Amplitude is hiring a Senior Technical Success Manager in São Paulo. This role focuses on helping customers get the most from Amplitude’s products and services. Success comes from a mix of technical know-how and a strong commitment to customer relationships. What You Will Do Guide customers through product implementation and optimization Work closely with clients to ensure they achieve their goals using Amplitude solutions Build and maintain long-term client relationships Act as a trusted advisor, using technical skills to solve customer challenges Location This position is based in São Paulo, Brazil.

Role overview The Technical Account Manager 2 at Datadog works closely with clients in São Paulo, focusing on relationship-building and ongoing support. This position serves as a trusted advisor, helping organizations make the most of Datadog’s platform and responding to technical questions as they come up. What you will do Build and maintain strong partnerships with clients throughout Brazil Guide clients on how to use Datadog’s observability solutions effectively Address technical needs and provide prompt, helpful support when issues arise

Join Louis Dreyfus Company as a Service Delivery Manager focusing on leading our technical infrastructure efforts. In this pivotal role, you will oversee the delivery of high-quality services to clients while managing technical teams.

Telnyx develops technology to enable global connectivity. The company operates a private, multi-cloud IP network and delivers edge connectivity through APIs. With a focus on automating manual processes and addressing real-world challenges, Telnyx continues to invest in technology and team growth, backed by strong financial performance. Role overview The Senior Java Software Engineer joins the backend team managing a distributed, highly available data pipeline. This platform powers essential Telnyx products such as Voice, Messaging, and Wireless. The system runs on the Telnyx private backbone and is designed to be cloud-agnostic, processing thousands of messages per second. The engineering team oversees more than 30 microservices, all containerized with Docker and deployed across multiple regions in the U.S. and Europe. Deep expertise in Java Core is especially valued for this position. Locations Sao Paulo, Brazil Austin, Texas Argentina Dublin, Ireland What you will do Design, build, and maintain backend systems using Java Develop and support distributed, cloud-agnostic data pipelines Contribute to a microservices architecture with Docker Help scale systems that handle large volumes of messages Requirements Senior-level experience with Java Core Strong understanding of distributed systems Background in microservices and Docker Comfort working with a geographically distributed team Learn more Telnyx Private Network Edge Connectivity

Join Our Team as a Backend Engineer! Location: São Paulo, Hybrid (Remote with in-office work every other week) At Axonius, our Asset Group is responsible for over 1,200 integrations that empower us to maintain a notable competitive edge in the market. We are committed to developing and sustaining highly scalable infrastructures, vital for seamless data normalization and processing. These efforts are essential for constructing efficient systems and delivering invaluable insights. As a Backend Engineer, you will embody a WIN (Whatever It Needs) and end-to-end (E2E) responsibility approach, dedicating your focus to building robust, high-performance systems. You will tackle complex technical problems, conduct research, develop solutions, and deploy them at scale. Your contributions will drive technical success and create a customer-driven product that fulfills client demands, secures deals, and ensures enduring success.

Role overview Checkout.com is looking for a Senior Software Engineer I based in Sao Paulo. The position centers on building and enhancing software that drives payment processing for a range of platforms. Collaboration is a key part of the job, with regular interaction alongside fellow engineers to keep technical progress moving forward within the team. What you will do Design, develop, and implement software solutions that support payment processing Work with colleagues to deliver improvements across several platforms Contribute to ongoing technical projects that advance Checkout.com’s technology

ABOUT USLaunch Potato is a thriving digital media powerhouse that attracts over 30 million visitors monthly through popular brands like FinanceBuzz, All About Cookies, and OnlyInYourState.As the Discovery and Conversion Company, we aim to link consumers with top brands through innovative, data-driven content and advanced technology.With our headquarters in South Florida and a remote-first culture spanning over 15 countries, we've cultivated a high-performance environment where speed, ownership, and measurable impact are key to our success.WHY JOIN US?At Launch Potato, you can fast-track your career by taking charge of outcomes, acting swiftly, and making a significant impact alongside a global team of achievers.