Customer Success Manager - Federal

🌐 About 1KosmosAt 1Kosmos, we empower individuals and organizations with secure, user-controlled digital identities. Our cutting-edge platform leverages passwordless authentication and robust identity verification to mitigate fraud, enhance security, and streamline identity management across various sectors. We proudly serve a diverse clientele, including k…

As a Senior Customer Success Manager at Zenoti, you will play a pivotal role in ensuring our clients achieve their desired outcomes with our innovative software solutions. Your expertise will help us build strong relationships with customers, guiding them through their journey and maximizing the value they derive from our product.You will lead a team of Customer Success professionals, driving initiatives that enhance customer satisfaction and retention. Your strategic mindset will be essential in identifying opportunities for upselling and cross-selling while providing actionable insights to our leadership team.

About the Role Zenoti is hiring a Lead Customer Success Manager in Seattle, Washington. This position guides a team of customer success professionals and shapes strategies to improve customer satisfaction and retention. The Lead Customer Success Manager plays a key role in supporting clients as they work toward their business goals. What You Will Do Lead and mentor a team focused on customer success Develop and implement programs to boost customer satisfaction and retention Work closely with clients to understand their needs and help them achieve desired outcomes Collaborate with internal teams to continually improve Zenoti’s services Location This role is based in Seattle, Washington, United States.

Role overview DigitalOcean is hiring a Manager, Customer Success Engineering in Seattle. This position leads a team focused on supporting customer success through technical expertise. The goal: improve customer satisfaction and ensure technical solutions match what customers need. What you will do Oversee engineering support for customer success initiatives Guide a team dedicated to helping customers get the most from DigitalOcean's cloud products Work closely with clients and internal teams to build strong, effective relationships Help align technical solutions with real customer requirements About DigitalOcean DigitalOcean's mission is to simplify cloud computing for developers. Customer Success Engineering plays a key role in making that happen.

Are you passionate about driving customer satisfaction and success? Join hiya as our Director of Customer Success, where you will lead a dynamic team dedicated to ensuring our clients achieve their goals. In this pivotal role, you will develop and implement strategies that enhance customer engagement, improve retention rates, and foster long-lasting relationships with our clients.You will collaborate closely with cross-functional teams, including sales and product development, to align our offerings with customer needs. Your expertise will not only guide our customer success initiatives but also shape the overall customer experience at hiya.

Prolific develops infrastructure for human data, supporting advancements in AI by connecting leading AI model creators with high-quality, diverse data. The Strategic Sales and Success team partners with these organizations, helping them achieve their project goals. Role overview The Strategic Customer Success Manager works closely with prominent AI research and business teams, guiding them to get the most from Prolific’s human data solutions. This role acts as a trusted advisor across the customer lifecycle: from onboarding and growth, through renewals, to advocacy. Collaboration is central, involving regular work with Services, Support, Sales, Solutions Engineering, Product, and Marketing teams to support customer needs and drive adoption. Location This is a hybrid position based in Seattle. Requirements Minimum 6 years of experience in a strategic or enterprise customer success role with direct customer interaction, ideally in settings where increased usage leads to greater value. Proven track record of improving customer satisfaction and outcomes through strategic planning and meaningful engagement.

As a leading force in Continuous Threat Exposure Management (CTEM), HackerOne is redefining the security landscape. The HackerOne Platform combines cutting-edge AI solutions with the expertise of the world's largest community of security researchers, ensuring continuous discovery, validation, prioritization, and remediation of vulnerabilities across code, cloud, and AI systems. Our innovative offerings, including bug bounty programs, vulnerability disclosure, agentic pentesting, AI red teaming, and code security, empower enterprises to significantly reduce their cyber risks.Renowned organizations such as Anthropic, Crypto.com, General Motors, Goldman Sachs, Lufthansa, Uber, the UK Ministry of Defence, and the U.S. Department of Defense rely on HackerOne to fortify their digital ecosystems. We have been recognized in Gartner’s Emerging Tech Impact Radar: AI Cybersecurity Ecosystem report for our leadership in AI Security Testing and have been honored as a Most Loved Workplace for Young Professionals in 2024.At this crucial juncture in the security industry, HackerOne is setting the standard where offensive security is essential for innovative companies striving to build trust and resilience in an increasingly complex digital landscape.HackerOne Values: We are committed to nurturing a diverse and inclusive culture. Our values center on being Customer Obsessed, Defaulting to Disclosure, and Winning Together, ensuring that we prioritize our customers' outcomes with transparency and integrity.

About UsWelcome to StripeAt Stripe, we are transforming the way businesses operate through our cutting-edge financial infrastructure platform. Serving millions of clients—from large multinational corporations to innovative startups—Stripe empowers companies to accept payments, enhance revenue, and unlock new growth opportunities. Our mission is to elevate the global economy of the internet, and we are looking for passionate individuals to join us on this exciting journey.Join Our TeamAs a Principal Customer Success Manager (CSM), you will play a pivotal role in guiding our enterprise clients through the post-sales journey, maximizing their investment in our services. Your expertise will foster user success, drive retention, and create mutually beneficial renewal outcomes, thus significantly impacting our company’s growth.Your RoleWe seek a dynamic and analytical professional to manage a portfolio of enterprise customers. As a CSM, you will facilitate proactive workshops, conduct business reviews, provide payment insights, and offer thought leadership to empower our clients in their growth endeavors.The ideal candidate is detail-oriented and enjoys engaging with clients to troubleshoot issues and deliver actionable insights. This role requires close collaboration with sales, technical account managers, and operational teams to engage clients in discussions regarding product features, payment solutions, and technical matters.Key ResponsibilitiesCollaborate closely with account executives and technical account managers to enhance post-sale engagements focusing on optimizing, retaining, and expanding our enterprise customer base.Oversee a portfolio of clients to ensure overall account health, including tracking performance metrics, product adoption, usage velocity, account renewals, growth, referrals, and customer satisfaction.Act as a trusted advisor for payments and product-related inquiries, delivering performance insights and industry knowledge to managed customers.Conduct business reviews to align on client priorities, evaluate payment performance metrics, share Stripe's product roadmap, and provide guidance on maximizing value from our services.Represent customer interests to internal teams, sharing feedback and insights with Product Management, Engineering, Support, Marketing, and Sales to enhance the Stripe user experience.Support account expansion initiatives by identifying opportunities to ensure customer success in alignment with an account team.

Why Join Our TeamAt Brex, we are revolutionizing how businesses manage their expenses by harnessing the power of AI. Our innovative platform integrates corporate cards, banking services, and global payments with seamless software for travel and expenses. Trusted by a diverse range of companies—from startups to industry leaders like DoorDash, Flexport, and Compass—Brex empowers organizations to take control of their spending, cut costs, and boost operational efficiency worldwide.Joining Brex means pushing your boundaries, challenging conventional thinking, and collaborating with some of the most talented professionals in the field. We are dedicated to fostering a diverse team and an inclusive culture, ensuring that your potential is only limited by your ambition. We provide the necessary tools, resources, and support to help you advance your career.Sales at BrexSales is the heartbeat of Brex. We are responsible for acquiring new clients, nurturing existing partnerships, and driving the company’s financial success. With limitless territories and uncapped earning potential, your aspirations define your success. We celebrate every victory together and recognize outstanding performance. If you're ready to market a groundbreaking product and take ownership of your role, we want you on our team.Your ResponsibilitiesAs the Enterprise Customer Success Manager, you will be the go-to financial technology advisor for Brex’s largest clients. You will collaborate with CFOs, Controllers, and finance operations teams to ensure they maximize the value of Brex’s offerings. By developing and implementing customized account strategies aligning with each customer’s business objectives, you will deliver impactful results across their financial ecosystem.Your role will encompass the entire success lifecycle—from onboarding to renewal—utilizing product usage data, stakeholder engagement, and cross-functional teamwork to enhance product adoption, minimize churn, and increase account value.Where You Will WorkThis position is based in our Seattle office. We embrace a hybrid work model that blends the dynamism of in-office interactions with the flexibility of remote work. Currently, we require at least two coordinated days in the office each week, specifically on Wednesdays and Thursdays. Additionally, we offer up to four weeks of fully remote work each year!

About UsHippocratic AI stands at the forefront of generative AI technology in the healthcare sector. We have engineered a unique platform capable of conducting safe, autonomous clinical dialogues with patients, supported by our proprietary LLMs that boast an impressive accuracy rate exceeding 99.9%.Why Join Our TeamRevolutionize healthcare with AI that prioritizes safety. We are developing the world's first healthcare-centric, safety-focused LLM — an innovative platform aimed at enhancing patient outcomes on a global scale.Collaborate with industry pioneers. Co-founded by CEO Munjal Shah and a distinguished team of medical professionals, hospital executives, AI innovators, and researchers from prestigious institutions, including Johns Hopkins and Stanford, we are shaping the future of healthcare.Supported by top-tier investors. With a recent Series C funding round of $126M, valuing our company at $3.5B, we have attracted investments from leading firms such as Avenir Growth and a16z.Build alongside healthcare and AI experts. Join a team dedicated to advancing care and technology that is both powerful and transformative.About the RoleWe are in search of a Vice President of Customer Success to spearhead our strategic partnerships with health systems and guide a talented team of Customer Success Executives. This role will require a blend of executive-level client management and hands-on leadership in solution implementation, workflow integration, and delivering measurable long-term results.As a player-coach, you will directly engage with enterprise clients while nurturing and developing a team that ensures scalable success across our clientele. You will also play a crucial role in crafting the playbooks, metrics, and processes necessary to expand our Customer Success efforts. This position is best suited for a leader with healthcare expertise who flourishes in startup environments and understands how to translate initial product-market fit into sustainable enterprise value.What You’ll DoLead, mentor, and cultivate a high-performing team of Customer Success Executives, promoting a culture of accountability and ongoing improvement.Engage with clients to ensure successful deployment of solutions and adoption of workflows.Monitor and measure the impact of our initiatives to drive continuous improvement.

Role Overview Amplitude is looking for a Senior Technical Success Manager to support clients across the West Region. This role focuses on helping customers get the most from Amplitude’s analytics platform. The position is open to candidates in Los Angeles, Portland, San Diego, San Francisco, Seattle, or remote within the West. What You Will Do Act as a technical advisor for clients, guiding them through challenges and helping them reach their business goals with Amplitude’s solutions. Build and maintain strong client relationships, offering tailored support and strategic recommendations. Use your knowledge of technology and analytics to deliver practical solutions and improve the customer experience. Location Los Angeles, CA Portland, OR Remote - West San Diego, CA San Francisco, CA Seattle, WA

Role Overview Virtru is hiring a Senior Customer Success Manager for the Global Public Sector in Seattle, WA (hybrid). This role focuses on building and maintaining strong client relationships, supporting public sector organizations as they use Virtru’s solutions, and helping ensure customers achieve their goals with the platform. What You Will Do Develop and manage trusted relationships with public sector clients. Work to maximize customer satisfaction and retention. Advocate for customer needs across internal teams. Share customer insights to inform product improvements. Create and execute strategic account plans tailored to each client. Collaboration and Impact This position works closely with other teams at Virtru to represent the voice of public sector customers. The Senior Customer Success Manager helps guide product direction and supports the evolution of Virtru’s offerings for government and public sector clients.

Why Join UsAt Brex, we are redefining the financial landscape with our AI-driven spend platform. Our mission is to empower businesses to manage their spending with confidence through integrated corporate cards, banking, global payments, and user-friendly software for travel and expenses. We proudly support tens of thousands of companies, ranging from startups to established enterprises like DoorDash, Flexport, and Compass, enabling them to proactively control spending, reduce costs, and enhance efficiency on a global scale.Joining Brex means pushing boundaries, challenging norms, and collaborating with some of the industry's brightest talents. We are dedicated to fostering a diverse team and an inclusive culture, believing that your potential should be limited only by your aspirations. We provide the tools, resources, and support necessary for you to advance your career.Sales at BrexThe Sales team is the cornerstone of Brex's revenue growth, and each member plays a crucial role in our success. We are focused on generating new opportunities, acquiring customers, and strengthening relationships with our existing clientele. Our culture celebrates collective achievements and individual contributions alike, ensuring that top performers are recognized in a competitive and motivating environment.Your RoleAs a Mid-Market Customer Success Manager II, you will oversee a portfolio of accounts within our expanding customer base, collaborating daily with finance teams from CFOs to Accounting Managers to help them realize the full value of Brex's solutions. You will gain in-depth knowledge of all Brex products and work cross-functionally with internal teams, including Implementation, Solutions, and Product. Your goal will be to develop and execute account strategies aligned with customers' business objectives by utilizing product usage insights, engaging stakeholders, and fostering collaboration across teams to drive product adoption, reduce churn, and enhance account value.Work EnvironmentThis position is based in our Seattle office, where we embrace a hybrid work model that combines the energy and connections of in-office work with the flexibility of remote work. Currently, we require a minimum of two coordinated days in the office each week (Wednesday and Thursday). Starting February 2, 2026, we will transition to requiring three days in the office (Monday, Wednesday, and Thursday). Additionally, you can enjoy up to four weeks of fully remote work each year!

Join Virtru as a Senior Customer Success Manager in our Global Public Sector team, where you will play a crucial role in driving customer satisfaction and success. You will engage with key stakeholders, ensuring that our solutions align with their needs and deliver maximum value. This is an exceptional opportunity to contribute to the growth of our organization while working in a hybrid environment.

Zenoti offers a comprehensive, cloud-based software solution tailored for the beauty and wellness sector. Our platform empowers users to efficiently manage all facets of their business through a unified mobile solution, covering online appointment scheduling, point of sale (POS), customer relationship management (CRM), employee oversight, inventory control, integrated marketing initiatives, and beyond. Zenoti is designed to optimize operational efficiency, cut costs, and enhance customer loyalty and spending. Built on robust enterprise-level technology, our platform caters to businesses of varying sizes.Serving over 30,000 salons, spas, medspas, and fitness studios across more than 50 countries, Zenoti partners with a diverse array of global brands, including European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY.Our recent milestones include exceeding a $1 billion valuation, being named a Next Tech Titan by GeekWire, securing an $80 million investment from TPG, and ranking 316th on Deloitte’s 2020 Technology Fast 500™. We are also honored to be recognized as a Great Place to Work Certified™ for 2021-2022, reflecting our dedication to empowering individuals to achieve their best. To learn more about Zenoti, please visit: zenoti.com

Finvari is an innovative and rapidly expanding SaaS startup that is revolutionizing payment processes for construction companies. Our goal is to eliminate tedious manual payment tasks, enabling construction leaders to dedicate their efforts to building the infrastructure of the future. Our customer-focused software enhances efficiency, streamlines operations, and fosters innovation throughout the industry, catering to everyone from field employees to C-suite executives.We pride ourselves on a tight-knit, experienced team with a proven history of building and scaling successful software companies, some of which have gone public. At Finvari, we place a premium on innovation, creativity, and a customer-first approach. We seek individuals who share our enthusiasm for problem-solving and who are eager to make a tangible impact. Our culture is collaborative, autonomous, and intensely focused on our customers.As a Customer Success Engineer, you will be the technical advocate for our customers, guiding them through seamless onboarding, supporting integrations, and resolving complex issues. You will collaborate with Customer Success, Product, and Engineering teams to investigate challenges and design solutions that optimize the value of the Finvari platform.This role is perfect for someone who is analytical, technically inquisitive, and enthusiastic about taking ownership of problems from start to finish. Strong candidates are capable of working independently once provided with context, asking insightful questions, synthesizing information, and advancing in ambiguous situations without the need for detailed instructions.This is a hybrid role that offers flexibility for remote work. We come together once a week for in-person collaboration and a team lunch at our Seattle office.

Zenoti is a leading provider of an all-in-one, cloud-based software solution tailored for the beauty and wellness industry. Our innovative platform empowers users to efficiently manage all facets of their business through an integrated mobile solution, encompassing online appointment scheduling, POS, CRM, employee management, inventory oversight, and built-in marketing initiatives. With Zenoti, businesses can streamline their operations, reduce expenses, and enhance customer retention and revenue. Our system is designed for both reliability and scalability, leveraging enterprise-level technology suitable for businesses of various sizes.We proudly serve over 30,000 salons, spas, medspas, and fitness studios across more than 50 countries, including renowned brands like European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY.Recent achievements include surpassing a $1 billion valuation, being recognized as a Next Tech Titan by GeekWire, securing an $80 million investment from TPG, and ranking as the 316th fastest-growing company in North America according to Deloitte’s 2020 Technology Fast 500™. We are also honored to have received Great Place to Work Certification™ for 2021-2022, reflecting our commitment to empowering individuals to feel their best and realize their potential. For more information about Zenoti, visit: https://www.zenoti.comJob Overview:We are on the lookout for a highly organized and proactive leader to join our Expansion Sales team as the Director of Contract Renewals. This pivotal role involves overseeing the renewal process for our Software as a Service (SaaS) contracts. The ideal candidate will possess exceptional communication skills, a comprehensive understanding of SaaS business models, and the ability to foster and maintain strong relationships with clients.

Zenoti is a pioneering provider of an all-in-one, cloud-based software platform tailored for the beauty and wellness sector. Our comprehensive solution empowers businesses to manage every operational aspect seamlessly through a mobile interface, featuring online appointment scheduling, POS systems, CRM, workforce management, inventory control, integrated marketing tools, and much more. By leveraging our platform, clients can optimize their operations, lower costs, and enhance customer retention and revenue growth. Engineered for reliability and scalability, Zenoti harnesses enterprise-grade technology suitable for businesses of all scales.Currently, Zenoti supports over 30,000 salons, spas, medspas, and fitness studios across more than 50 countries, including esteemed global brands like European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY.Our recent milestones include achieving a valuation exceeding $1 billion, being recognized as a Next Tech Titan by GeekWire, securing $80 million in investment from TPG, and ranking 316th in Deloitte’s 2020 Technology Fast 500™. We are also proud to be Great Place to Work Certified™ for the years 2021-2022, underscoring our commitment to empowering individuals to feel valued and achieve their potential. Discover more about Zenoti at zenoti.com.

Join DigitalOcean as a Customer Success Engineer on our 2nd Shift team! In this role, you will be pivotal in ensuring our customers achieve their goals with our database solutions. You will serve as a technical consultant, providing insights and troubleshooting assistance to enhance their experience with our platform.

About UsAt Hippocratic AI, we are revolutionizing the healthcare landscape through cutting-edge generative AI technology. Our proprietary system is uniquely capable of conducting safe, autonomous clinical conversations with patients, boasting an impressive accuracy rate of over 99.9%.Why Join Our TeamTransform healthcare with a focus on safety. We are developing the world’s first healthcare-exclusive, safety-centric language model, which aims to significantly enhance patient outcomes on a global scale.Collaborate with industry leaders. Our co-founders include CEO Munjal Shah, along with a distinguished team of physicians, hospital executives, AI innovators, and researchers from prestigious institutions such as El Camino Health, Johns Hopkins, and Stanford.Supported by top-tier investors. Having recently secured a $126M Series C funding round at a $3.5B valuation, our total funding now stands at $404M, with contributions from renowned firms like CapitalG and a16z.Work with the best in the field. Join a team dedicated to advancing healthcare and technology, ensuring our platform is not only powerful but also trusted and transformative.About the RoleWe are looking for a Customer Success Executive with experience in health systems to act as an embedded partner within client healthcare organizations. This position is ideal for professionals who excel in high-touch, onsite implementation, similar to top consulting firms.As a Customer Success Executive, you will engage directly at client sites weekly, collaborating closely with clinical, operational, and IT leaders to implement, operationalize, and scale our innovative solutions. You will be responsible for post-sale execution, ensuring measurable outcomes, high adoption rates, and sustainable change within real-world clinical settings.This role will work in close partnership with the Customer Success Director, serving as a key representative of Hippocratic AI within designated health systems.What You'll DoAct as the primary customer success leader for a critical client, fostering strong relationships and driving results through consistent onsite collaboration.Manage post-sale execution processes, ensuring effective adoption and results-driven outcomes.