Director of Customer Success - APAC

As the Director of Customer Success for the APAC region at speak, you will lead our efforts to ensure our clients achieve their desired outcomes and derive maximum value from our offerings. You will be responsible for developing and executing strategies that enhance customer satisfaction, retention, and growth. This role requires exceptional leadership skill…

Welcome to the opportunity to be part of a dynamic team at Insider One! We are excited to share details about our Customer Success Director role and how your unique skills can contribute to our mission.About UsAt Insider One, we take pride in being the leading platform that consolidates essential marketing and customer engagement tools into a single, powerful solution, empowering teams to achieve their full potential and become unstoppable.Our journey started with just six desks and a vision to provide industry-leading technologies and innovative channels to marketers globally. Today, we are a vibrant team of over 1,500 professionals from more than 50 nationalities across 30+ offices. With AI at our core and an integrated Customer Data Platform (CDP), we seamlessly connect data, personalization, and journey orchestration across an extensive array of natively supported channels including WhatsApp, SMS, Email, Web, App, and Site Search.Recently, we celebrated a significant milestone by securing a $500 million Series E funding round led by General Atlantic. Our esteemed investors include Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and we proudly serve over 2,000 clients ranging from high-growth startups to prestigious Fortune 500 companies like Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, and IKEA.Insider One is notably recognized as one of the few woman-founded, women-led B2B SaaS unicorns globally. Our commitment to excellence is acknowledged by analysts, and we are the only vendor recognized as the #1 leader in all the capabilities that marketing and customer engagement teams require. Experience the difference by checking our accolades and reviews.

Who We AreAt Twelve Labs, we are at the forefront of developing innovative multimodal foundation models, enabling machines to understand videos in a manner akin to human comprehension. Our models set a new benchmark in video-language modeling, significantly enhancing our ability to interact with and analyze diverse media forms.Having secured an impressive $107 million in Seed and Series A funding, we are supported by leading venture capital firms, including NVIDIA’s NVentures, NEA, Radical Ventures, and Index Ventures, along with influential AI pioneers such as Fei-Fei Li and Silvio Savarese. With our headquarters in San Francisco and a robust presence in APAC centered in Seoul, our global operations reflect our dedication to driving innovation on a worldwide scale.We celebrate the unique journeys of our team members, as it is the diversity of our cultural, educational, and life experiences that fosters our commitment to challenging the status quo. We seek passionate individuals who align with our mission and are eager to make a significant impact as we advance technology to reshape the world. Join us in revolutionizing video understanding and multimodal AI.About the RoleThe Twelve Labs Go-to-Market (GTM) organization is dedicated to equipping developers and enterprises with the tools to create intelligent video applications utilizing the Twelve Labs platform. Within GTM, the Global Partnerships team is focused on forming strategic collaborations that enhance the reach of our multimodal foundation models and unlock substantial value for enterprises.As the Director of Strategic Partnerships (APAC), you will spearhead the expansion of Twelve Labs' partner ecosystem across the Asia-Pacific region, driving top-of-funnel pipeline generation and revenue influenced by partnerships for our sales team. Reporting directly to the Head of Strategic Partnerships, you will cultivate and oversee relationships with hyperscalers, systems integrators, resellers, and ecosystem partners throughout APAC. Based in Seoul, South Korea, and involving frequent travel across the region, you will represent Twelve Labs' partnerships throughout APAC. This senior leadership position demands a combination of strategic foresight and hands-on execution. Success in this role will come from your established relationships within the APAC technology ecosystem, a proven history of forging revenue-generating partnerships, and the capability to navigate complex cultural and linguistic dynamics.

About the RoleAs the Head of Finance for the APAC region, you will serve as the strategic financial advisor to the Regional Head, jointly responsible for the P&L, balance sheet, working capital, and cash flow management. Your role will encompass financial control, financial planning and analysis (FP&A), business collaboration, and leadership to enhance decision-making, improve performance, and drive regional business growth.Key ResponsibilitiesWork alongside APAC leadership to oversee budgets, forecasts, and overall financial performance.Conduct variance analyses, pinpoint trends, and deliver actionable insights to enhance sales and service efficiency.Ensure accurate and timely month-end closing and reporting for all APAC legal entities.Establish robust internal controls and drive process standardization, digital transformation, and automation initiatives.Create financial models and conduct scenario analyses to aid in strategic decision-making.Lead, mentor, and develop regional finance teams, nurturing a culture of high performance, accountability, and collaboration.Act as a trusted partner during strategic discussions, aligning financial objectives with operational goals.

Join our dynamic team at Toss Bank as a Customer Success Manager in the Customer Experience Team. You'll play a crucial role in enhancing client interactions and satisfaction by developing and implementing strategies focused on improving customer service policies and operations.About the Team:The Customer Experience Team at Toss Bank is dedicated to optimizing the consulting experience for our customers.We establish and operate policies aimed at improving the overall customer experience.Our team analyzes Voice of Customer (VOC) data to address client issues effectively.We identify pain points through VOC analysis and work on necessary improvements.Your Responsibilities:Design and enhance the overall structure of customer service operations and consulting policies.Work towards operational efficiency and cost reduction in customer service.Act as a VOC translator, conveying service feedback in customer language and translating it for our product teams.Create manuals and Q&A documents to guide consulting team members in professional customer interactions.Interpret VOC data to enhance service policies from the customer’s perspective.Collaborate with various stakeholders, including consulting systems and product teams, to implement improvement initiatives for a better customer experience.We Are Looking For:While experience in customer service is a plus, we welcome applicants from diverse backgrounds without prior experience.Strong communication skills to simplify complex information and provide clear guidance are essential.Experience in data-driven problem analysis and improvement is highly valued.We seek individuals who have taken ownership of improvement projects beyond their assigned tasks.Attention to detail paired with the ability to execute rapidly is crucial.Proficiency in statistical tools such as SQL, Python, or R for data extraction and analysis is a bonus.Experience in the financial sector or customer service planning in fintech is advantageous.Resume Tips:Detail your motivation for applying to the Customer Success Manager position and your goals post-joining.Provide comprehensive information about your experience with financial products, highlighting specific strengths.Share experiences where you identified customer issues and led improvements.Application Process:Submissions > Job Interview > Cultural Fit Interview > Reference Check > Offer Negotiation > Final Acceptance and OnboardingImportant Notes:False information in your resume or any disciplinary issues in your work history may lead to disqualification.Applicants with disabilities or who are national veterans will receive preferential treatment in accordance with relevant laws.A Note to Future Colleagues:“At Toss Bank, our customer service embodies the best app experience, reducing customer inquiries and saving their valuable time.”We engage in the planning stages of various banking products, proactively identifying and addressing customer pain points.If you're eager to experience all facets of the banking domain, don't hesitate to join Toss Bank!

Role Overview The Customer Success Manager at Datadog builds strong connections with customers throughout South Korea. This role centers on guiding new users through onboarding, identifying opportunities for up-selling and cross-selling, and ensuring clients get the most from Datadog’s products. Acting as the customer’s advocate inside the company, the Customer Success Manager works to deliver a positive experience while spotting ways to help customers grow with Datadog. What You Will Do Onboard new customers and help them adopt Datadog’s solutions Identify and pursue up-sell and cross-sell opportunities Understand each customer's unique goals and challenges Communicate the value of Datadog’s platform to a variety of stakeholders Represent the customer’s interests within Datadog Workplace and Culture Datadog values a collaborative and creative office environment. The Seoul team works in a hybrid setup, supporting both in-office and remote work to promote a healthy work-life balance tailored to individual needs.

Veeva Systems is a mission-driven organization, leading the way in industry cloud solutions, dedicated to accelerating the delivery of therapies to patients in the life sciences sector. As one of the most rapidly growing SaaS companies in history, we achieved over $2 billion in revenue last fiscal year, with substantial growth opportunities ahead.At Veeva, our core values include: Doing the Right Thing, Customer Success, Employee Success, and Speed. We are not just a typical public company; in 2021, we made history by becoming a public benefit corporation (PBC), which legally binds us to balance the interests of customers, employees, society, and investors.Join us in our mission to transform the life sciences industry, as we strive to make a positive and lasting impact on our customers, employees, and communities.The RoleWe are seeking a proactive Customer Success Manager (CSM) to become a vital part of our team in Korea, concentrating on ensuring our customers successfully utilize Veeva Safety. Ideal candidates will possess extensive life sciences expertise and a passion for helping clients unlock the full value of their Veeva solutions. As a key member of our Customer Success Management team, you will collaborate closely with customers, serving as a trusted advisor for their Veeva Safety initiatives. Your responsibilities will include building robust customer relationships, understanding their success metrics, and guiding them on best practices to achieve their business objectives with Veeva Safety. You will proactively identify areas for enhancement, stimulate solution adoption, and ensure customers derive maximum value from their investments. Additionally, you will monitor necessary product enhancements in relation to Korean regulatory requirements and collaborate with the Product Manager team to gather customer feedback. This is a full-time, permanent role based in our Seoul office. This position is highly customer-focused, and while your primary workspace will be the Seoul office, you should be prepared to travel to customer sites across Korea as needed.

Join Speak as a Senior Customer Success Manager specializing in the Korean market. In this pivotal role, you will be responsible for driving customer engagement, ensuring client satisfaction, and fostering long-term relationships with our customers. Your expertise will be crucial in guiding clients through their journey with our innovative solutions, ensuring they achieve their goals and derive maximum value from our offerings.

Role Overview Datadog is looking for a Customer Success Manager based in Seoul, South Korea. This role centers on helping existing customers get the most from Datadog’s products. The Customer Success Manager guides onboarding, supports adoption, and identifies opportunities for upselling and cross-selling. Building strong relationships is at the heart of this position, both with customers and internal teams. What You Will Do Drive product adoption by guiding customers through onboarding and ongoing engagement Advocate for customer needs within Datadog to ensure a positive experience Spot opportunities for growth, including upsell and cross-sell Use a clear methodology to understand each customer’s unique requirements Communicate the value of Datadog’s products in ways that resonate with clients Work Environment Datadog fosters a culture built on relationships, collaboration, and creativity. The Seoul office operates on a hybrid model, supporting flexibility and work-life balance.

As a Lead in Government Affairs for the APAC region at Cohere, you will play a pivotal role in shaping our policy strategies and enhancing our engagement with government entities across the Asia-Pacific. This position involves leading efforts to advocate for favorable regulations and policies that support our business goals while navigating the complex political landscape of the region.Your expertise will drive our initiatives to build strong relationships with government officials, industry stakeholders, and advocacy groups. You will analyze legislative developments, prepare policy briefs, and represent Cohere at key industry events, ensuring that our voice is heard and our interests are effectively represented.

Join Our Team! The Customer Success Manager (CSM) team at Channel Talk is dedicated to being a key partner in ensuring the long-term success of our major clients.Our CSM team is integral to Channel Talk's revenue generation, diligently uncovering business challenges and crafting strategies for product utilization and consulting that drive tangible results for our clients. Our primary mission is to connect these achievements to customer retention and upselling opportunities.This role transcends basic customer management; it involves growing revenue within your client portfolio and ensuring that Channel Talk becomes an indispensable asset to our customers' businesses.

Role overview The Customer Success Manager, Advertising Solutions, at OpenAI in Seoul, South Korea, focuses on supporting clients as they implement and use OpenAI’s advertising technologies. The goal is to help customers achieve meaningful results while building trust and lasting partnerships. What you will do Collaborate with clients to understand their advertising objectives and challenges. Guide customers through both the initial setup and ongoing use of OpenAI’s advertising solutions. Build strong relationships by providing tailored support and maintaining proactive communication. Assist customers in getting the most value from OpenAI’s advertising technologies.

ABOUT USXsolla is a pioneering global commerce company that empowers game developers with a comprehensive suite of tools and services designed to tackle the unique challenges of the video game industry. From independent studios to AAA publishers, Xsolla partners with game developers to facilitate funding, distribution, marketing, and monetization strategies. With a steadfast belief in the transformative power of video games, our mission is to connect opportunities and continually provide new resources for creators. Headquartered in Los Angeles, California, Xsolla has served as the merchant of record for over 1,500 game developers, helping them expand their audiences and enhance their business potential. We offer innovative pathways to profitability, equipping developers with the necessary resources to thrive in the gaming landscape.For more information, visit xsolla.com.As the Director of Developer Experience, you will play a pivotal role in Xsolla's Developer Relations team, leading regional developer evangelists, spearheading impactful lighthouse integration projects, and cultivating deep, meaningful relationships with the game development community. This position requires a blend of technical acumen, community engagement, and leadership to ensure that Xsolla consistently delivers exceptional experiences for developers at every interaction.You will set the standard by actively engaging with developers at conferences, meetups, and online forums, while mentoring your team to develop outstanding developer content, integrations, and advocacy initiatives.

ABOUT USXsolla is a leading global commerce company dedicated to empowering game developers with innovative tools and services. We address the unique challenges of the video game industry, partnering with developers from indie studios to AAA titles. Our mission is to create opportunities and provide resources that support the growth and success of creators. With our headquarters in Los Angeles, California, Xsolla acts as the merchant of record, assisting over 1,500 game developers worldwide in reaching wider audiences and maximizing their revenue potential. Join us as we pave the way for future gaming endeavors.For more information, visit xsolla.com.The Developer Evangelist – Community serves as the primary ambassador for Xsolla within the gaming developer community, fostering trust, engagement, and brand advocacy across both online and offline platforms. This pivotal role emphasizes the creation of technical content including coding tutorials, SDKs, APIs, and building strong community relationships to empower game developers in discovering and leveraging Xsolla’s products for their success.We are seeking a dynamic specialist based in the APAC region. The ideal candidate will possess a powerful blend of technical knowledge and exceptional communication skills, excel in partner-facing engagements, and be willing to travel frequently within the APAC region.As a storyteller and connector, you will translate complex technical concepts into engaging, accessible content while ensuring that Xsolla maintains a credible and influential presence in key developer communities.

ABOUT USAt Xsolla, we redefine how video game developers engage with the global marketplace. As a premier commerce platform, we equip developers with a suite of powerful tools and services designed to tackle the unique challenges of the video game industry. From independent developers to major AAA studios, our partnerships enable creators to fund, distribute, market, and monetize their games effectively. With our headquarters nestled in the heart of Los Angeles, California, we have proudly assisted over 1,500 game developers in reaching wider audiences and enhancing their revenue streams. We are committed to fostering innovation and continuously expanding opportunities for game creators worldwide. Discover more at xsolla.com.The Developer Evangelist – Integrations plays a pivotal role as a hands-on technical advocate for game developers, guiding them in seamlessly incorporating Xsolla's innovative products and features into their gaming experiences. This position uniquely merges advanced technical knowledge, solution-oriented capabilities, and a strong community presence to empower developers in creating robust, scalable, and high-quality integrations.ABOUT THIS ROLEWe are seeking a dedicated specialist based in the APAC region who possesses a blend of technical expertise and exceptional communication skills. The ideal candidate will demonstrate a passion for supporting developers in achieving successful integrations.In this role, you will collaborate directly with partners, facilitate technical workshops, develop integration-focused resources, and contribute to exemplary case studies that serve as benchmarks for both the industry and our internal teams.

Veeva Systems is a purpose-driven organization and a trailblazer in the industry cloud, dedicated to accelerating the delivery of therapies to patients by life sciences companies. As one of the fastest-growing SaaS enterprises in history, we achieved over $3B in revenue last fiscal year and have significant growth potential ahead. At Veeva, our core values guide us: Doing the Right Thing, Ensuring Customer Success, Promoting Employee Success, and Maintaining Speed. We are not just any public company; we made history in 2021 by becoming a public benefit corporation (PBC), legally committed to balancing the interests of customers, employees, society, and investors. Join us in our mission to transform the life sciences industry, as we strive to make a positive impact on our customers, employees, and communities.

Join aleph as a Credit Controller focused on the APAC region, where you'll play a critical role in managing and optimizing our credit processes. You will ensure timely collections, maintain customer relationships, and contribute to the financial health of our organization.

Veeva Systems is a mission-driven organization and a pioneer in the industry cloud, dedicated to helping life sciences companies accelerate the delivery of therapies to patients. As one of the fastest-growing SaaS companies in history, we achieved over $3 billion in revenue last fiscal year, with significant growth potential ahead. Our core values at Veeva include: Do the Right Thing, Customer Success, Employee Success, and Speed. We stand out as a public company that made history in 2021 by becoming a public benefit corporation (PBC), legally committed to balancing the interests of our customers, employees, society, and investors. We invite you to join us in transforming the life sciences industry, as we strive to make a positive impact on our customers, employees, and communities.The RoleAt Veeva, we are modernizing RTSM for Life Sciences. In this position, you will lead a team of Validation Analysts and Customer Success Associates (CSA), with a strong emphasis on customer success from implementation through to ongoing support. As the Practice Manager, you will guide a team renowned for its excellence in software implementation delivery.Your management approach will focus on operational excellence, which includes:Ensuring both customer and employee successLeading with hands-on and strategic initiativesFostering a positive and productive work environmentImplementing new practices to support excellence in deliveryCreating innovative materials to enhance service deliveryCollaborating with global and cross-functional teams to achieve optimal outcomes

As a Developer Marketing Manager for the APAC region at Xsolla, you will spearhead innovative marketing strategies aimed at elevating awareness and engagement among game developers regarding Xsolla's robust suite of products. This role demands a blend of regional market knowledge, exceptional campaign management capabilities, and a deep understanding of the developer community to create marketing initiatives that effectively transform interest into actionable integrations. Collaborating closely with Developer Evangelists, the Director of Development Experience, and the global Developer Marketing Director, you will ensure that Xsolla's messaging is prominently featured in key events, channels, and communities throughout your region.

Join Mistplay as a Senior Counsel, where you will play a pivotal role in providing legal guidance and support for our operations in the Asia-Pacific region. This is an exciting opportunity to work with a dynamic team in a fast-growing industry.