About the job
As the Area Manager, you will oversee the comprehensive management and monitoring of branch offices within your designated area. Your responsibilities will include:
- Ensuring that all branch KPIs within the area are met effectively, which includes:
- Guaranteeing the quality and quantity of the portfolio develops in alignment with Amartha's goals and objectives.
- Overseeing the recruitment, service, and support processes for partners in accordance with the established SOP.
- Implementing strategies for the management and operations of all branches within the area.
- Maintaining orderly and complete administrative processes at the branch offices.
- Ensuring the smooth operation of branch offices by meeting licensing, infrastructure, and inventory requirements.
- Ensuring adherence to policies and procedures by all branch staff.
- Facilitating optimal staff performance through training, performance monitoring, and conflict management.
- Overseeing the operational efficiency of regional branches through effective HR management.
- Ensuring the successful execution of Amartha's expansion plans.
- Maintaining portfolio quality in line with Amartha’s objectives and ensuring branch audit outcomes meet management's expectations.
- Upholding transparency principles within branches.
