About the job
Join ASM, where innovation meets collaboration.
For over 55 years, ASM has led the charge in technological advancement, pioneering developments in sectors such as 5G, cloud computing, AI, and autonomous driving. Our diverse team of over 4,500 professionals from 70 nationalities embodies our commitment to inclusion, sustainability, and making a positive impact globally. Our comprehensive development programs are designed to foster your growth, pushing the boundaries of innovation and unlocking potential.
KEY RESPONSIBILITIES
- Lead and manage the process team, establishing targets aligned with evolving business needs in collaboration with local and global management.
- Assess and anticipate customer needs to cultivate sustainable relationships and solutions.
- Enhance customer experience through continuous improvement in team operations, processes, and support tools.
- Oversee new product installations and related process development.
- Manage new site setups, including planning and risk assessment to ensure readiness and customer satisfaction.
- Define project scope and resource requirements in partnership with the Business Unit, escalating when necessary.
- Collaborate with Customer Support, Engineering, Sales, and Business Units to achieve successful site operations and services.
