Lead Quality Analyst

At ThoughtWorks, the role of a Lead Quality Analyst is critical throughout the delivery process. This position entails collaborating with a diverse team, including Developers, Business Analysts, and Designers, to ensure that quality is integrated into both processes and technology. Our Quality Analysts are not just testers; they are team motivators who inspi…

Join ncs3 as a Lead Process and Quality Consultant where you will play a pivotal role in enhancing business processes and ensuring the highest quality standards across our operations. In this dynamic position, you will lead initiatives that drive efficiency and effectiveness while collaborating with cross-functional teams to implement best practices.

About Thunes Thunes is revolutionizing the landscape of global money transfer with its Smart Superhighway, enabling real-time payments across more than 130 countries and 80 currencies. Our proprietary Direct Global Network connects our members to over 7 billion mobile wallets and bank accounts worldwide through an extensive range of payment methods, including GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay, and many more. Our esteemed members consist of industry leaders such as Uber and Deliveroo, as well as prominent super-apps like Grab and WeChat, along with various MTOs, fintechs, PSPs, and banks. What sets Thunes apart is our unmatched global reach, combined with our in-house Smart Treasury Management Platform and Fortress Compliance Infrastructure, ensuring our members enjoy unparalleled speed, control, visibility, security, and cost efficiency when facilitating real-time payments globally. Headquartered in Singapore, Thunes boasts a robust presence with offices in 12 major cities, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, San Francisco, Sao Paulo, and Shanghai. For more information, please visit: Thunes Website Role Context As we expand our global network, maintaining the quality, reliability, and performance of our payout partners is crucial for safeguarding revenue and customer trust. We are seeking a Partner Quality & Optimization Lead to spearhead our global initiatives aimed at enhancing the operational performance of our payout ecosystem. This pivotal role resides within the Member Experience (MX) organization and leads a distributed team across Barcelona, Manila, and Singapore. The team is dedicated to identifying systemic issues, enhancing partner performance, and driving operational and technical enhancements to fortify the reliability of our global payment network. This is a high-impact team leadership position designed for someone who thrives on addressing complex operational challenges, collaborating across teams and partners on a global scale, and driving tangible improvements in customer experience and business performance.

Position: Lead System AnalystLocation: SingaporeJoin Cygnify, a forefront leader in technology solutions, as we seek a dynamic Lead System Analyst to spearhead the modernization and reliability of our billing systems. This pivotal role will ensure system stability, quality, and scalability through robust QA governance, DevOps practices, and comprehensive solution oversight.Key ResponsibilitiesEnhance the reliability and performance of billing systems, focusing on monitoring, observability, and incident management.Conduct thorough technical solution reviews to align with architecture, security, and performance benchmarks.Establish and promote engineering standards, QA governance, and best practices across systems and integrations.Supervise release and change management processes to guarantee smooth deployments and rollback strategies.Drive test strategy and quality assurance initiatives, including automation, non-functional testing, and defect management.Lead and mentor vendor engineering teams to ensure delivery quality, adherence to SLAs, and effective issue resolution.Collaborate with cross-functional teams to ensure timely delivery and operational readiness.Ensure compliance with security, audit, and regulatory standards.Prepare detailed technical documentation and provide mentorship to elevate overall engineering capabilities.QualificationsBachelor's degree in Computer Science, Information Technology, Engineering, or a related field.Minimum of 7 years of experience in IT, encompassing systems analysis, QA, DevOps, or production support.Demonstrated expertise in QA practices, including automated testing and release validation.Experience with billing systems or similar enterprise platforms is essential.Familiarity with BSS/OSS environments is a plus.Proven track record in solution review, governance, and enforcing engineering standards.Experience managing vendor or external teams effectively.Knowledge of Agile methodologies, CI/CD pipelines, cloud environments, and APIs (REST/SOAP).Strong analytical, problem-solving, and stakeholder management abilities.

We are seeking a dynamic and experienced Business Analyst / Quality Assurance (BA/QA) Manager to join our team. This strategic leadership position is crucial for steering both our business analysis and quality assurance operations. The BA/QA Manager will mentor and guide a talented team of Business Analysts and QA professionals, ensuring that business requirements are meticulously documented, systems are rigorously tested, and the solutions we deliver align perfectly with our business goals and uphold the highest quality standards.The successful candidate will serve as a vital link between our business stakeholders and technical teams, driving the successful execution of projects while fostering a culture of continuous improvement.Key ResponsibilitiesTeam Leadership & Development:Lead, mentor, and cultivate the growth of a high-performing team of Business Analysts and QA specialists.Establish clear team objectives, conduct performance evaluations, and identify opportunities for professional development.Business Analysis:Oversee the comprehensive gathering, documentation, and analysis of business requirements from stakeholders.Facilitate workshops, interviews, and meetings to extract requirements and clarify business needs.Ensure the creation and maintenance of detailed business process models, user stories, and functional specifications.Quality Assurance:Develop and implement robust QA strategies, test plans, and procedures to guarantee the delivery of top-notch solutions.Supervise the execution of both manual and automated tests, ensuring thorough coverage and effective defect tracking.Drive continuous enhancements of QA processes and tools.Stakeholder Management:Act as the primary liaison between business users and IT teams.Manage relationships with project sponsors, business owners, and external vendors.Communicate project status, risks, and issues to stakeholders promptly.Project Delivery:Ensure timely project delivery within scope and to defined quality standards.Contribute to project planning, estimation, and resource allocation.Monitor and report on project progress and team performance.

About the RoleJoin our dynamic team as a Lead/Senior Analyst specializing in SAP HCM, where you will play a pivotal role in the enhancement of HR and payroll processes across a comprehensive government-wide system. This position offers an exciting opportunity to collaborate with multiple agencies and stakeholders to design, develop, and maintain a cutting-edge HR and payroll system powered by SAP technology. Your efforts will directly contribute to improving organizational productivity and effectiveness while ensuring compliance with evolving policies and operational requirements.Key ResponsibilitiesAnalyze HR policy objectives and transform them into effective solutions within the SAP framework.Recommend innovative workflows and process enhancements to boost operational efficiency.Manage system upgrades and maintenance to ensure optimal performance and user satisfaction.Focus on user experience (UX) by integrating stakeholder feedback into system design.Collaborate with various agencies and consultants to facilitate change management and ensure a smooth transition to the new system.Evaluate and recommend advanced technologies and add-ons to streamline HR processes.

About AirwallexAirwallex is a revolutionary global payments and financial platform, uniquely designed to serve the needs of businesses worldwide. With our cutting-edge proprietary infrastructure and software, we empower over 200,000 businesses, including notable names like Brex, Rippling, Navan, Qantas, and SHEIN, to seamlessly manage everything from business accounts and payments to spend management and treasury solutions on a global scale.Founded in Melbourne, we are proud of our diverse team of over 2,000 innovative professionals across 26 global offices. Valued at US$8 billion and supported by leading investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of shaping the future of global banking. If you’re eager to embark on the most ambitious project of your career, we invite you to join our journey.

Join Accion Labs as a Senior Quality Assurance Analyst specializing in the finance sector. In this role, you will lead QA efforts, ensuring the delivery of high-quality financial software solutions. You will collaborate closely with development teams and stakeholders to identify quality assurance needs, execute test plans, and provide feedback on product functionality.Your expertise will be critical in enhancing the testing processes and methodologies. If you are passionate about quality assurance and have experience in the finance industry, we encourage you to apply!

At ThoughtWorks, we thrive on the intersection of innovative clients facing complex challenges and dedicated software developers eager to create forward-thinking solutions. As a Lead Data Business Analyst, you will play a crucial role in bridging the gap between our clients and our development teams. Your mission will involve defining the software outcomes necessary to meet user needs, understanding application usage, and collaborating with developers to craft tailored applications that yield significant business value. You will engage with clients across diverse sectors, ensuring that the critical software solutions we deliver consistently provide tangible benefits.Note: ThoughtWorks Singapore is only considering applicants who possess the current right to work in Singapore, specifically Singapore citizens or Singapore Permanent Residents (PR), due to the nature of our business.Key ResponsibilitiesAnalyze client business challenges to develop, refine, and enhance product roadmaps aimed at delivering impactful, differentiated solutions.Engage with and influence senior business stakeholders, leading discovery workshops to clarify business visions, objectives, and value hypotheses for large-scale transformations.Utilize an agile mindset to iteratively define release plans and identify "slices of value," ensuring incremental delivery.Act as a liaison between clients and multidisciplinary teams—including subject matter experts, C-suite executives, developers, and architects—to manage product backlogs and advocate for shared goals.Evaluate the current state and collaborate with clients to produce high-value artifacts such as personas, epics, and user stories within agile transformation teams.Lead work breakdown and backlog refinement efforts, including specialized management of Experimentation backlogs to navigate the R&D nature of AI projects.Advance the analysis community by integrating Data Lifecycle Management and AI ethics into our agile toolkit while sharing insights on complex data discovery.Promote 'Continuous Development' principles as they relate to evolving AI models and automated workflows, ensuring close monitoring of software delivery and team collaboration.Take responsibility for tracking the performance of delivered solutions against intended business outcomes and KPIs while fostering open communication and transparency.QualificationsTechnical Skills

Are you an experienced SAP Analyst/Programmer looking to take on a leadership role? Join Accion Labs, a forward-thinking technology solutions provider, as we seek a lead professional to guide our SAP initiatives. In this key position, you will leverage your expertise to drive development and implementation of SAP solutions that meet our clients' evolving needs.

Are you ready to exceed your own expectations?At Coinbase, we are driven by a mission to enhance economic freedom globally. This is a grand and ambitious challenge that requires our utmost dedication as we develop the next-generation onchain platform — paving the way for the future of the global financial system.To fulfill our mission, we are in search of a unique candidate who is deeply passionate about our vision and recognizes the potential of cryptocurrency and blockchain technology in transforming the financial landscape. We desire individuals eager to make a significant impact, thrive under pressure, and embrace collaboration with high-performing peers. If you actively seek constructive feedback and are committed to tackling our organization’s toughest challenges, we want to hear from you.Our work culture is intense and may not suit everyone. However, if you aspire to shape the future alongside skilled professionals who demand excellence, you’ve found the right place.While many roles at Coinbase are remote-first, we are not exclusively remote. In-person engagement is vital throughout the year, with team and company-wide gatherings held multiple times annually to encourage collaboration, connection, and alignment. Your attendance is expected and fully supported.The CX Compliance team is pivotal in ensuring our global Compliance Operations run effectively, adhere to regulatory standards, and consistently deliver high-quality outcomes. As a Lead Analyst in Compliance TMS Operations, you will oversee end-to-end Transaction Monitoring investigations for both individuals and entities, which may involve drafting and submitting Suspicious Activity Reports (SARs). This role demands robust quality control experience and a proactive approach to collaborating with various stakeholders across the Financial Crime Risk service line and support teams. You will navigate complex scenarios while managing high-volume workloads, maintaining exceptional attention to detail. Working independently, you’ll effectively prioritize tasks, engage cross-functionally, and remain receptive to feedback to foster continuous improvement and operational excellence.

The Quality Governance Lead plays a pivotal role in ensuring the accuracy, consistency, and reliability of financial, project, and operational data across the organization. You will develop and manage insightful dashboards, implement early alert systems, and produce quality governance reports that drive corrective actions based on key project and financial indicators. Collaborating with PQE leads, Quality Leads, SBG Quality Council members, LOB leads, Delivery Leads, Client Service Leads, Client Delivery Leads, project managers, finance teams, and senior leadership, you will foster a culture of quality control and risk mitigation. Your proactive, data-driven approach will enhance transparency and accountability across all projects.Key Responsibilities:1. Dashboards and Early Alerts:PowerBI Dashboards: Create and maintain dynamic dashboards using PowerBI to monitor key project and financial metrics.Early Alerts: Develop systems for proactive alerts on critical issues, including:Inaccurate forecasts (ETC)Anomalies in manpower cost trendsConsistent discrepancies between actuals and forecasts (Day 2)Year-over-year trend comparisonsIncreased unbilled revenueDelinquent receivables and poor collection trendsEAC margin erosion and activation of WatchlistAI Exploration: Investigate and implement AI-driven models for predicting project challenges and identifying intervention areas.2. Watchlist Management:Establish and maintain a Watchlist for projects or financials requiring attention, categorizing them as:Orange (High attention needed)Red (Immediate action required)BRC - Projects requiring budget revisionsRegularly update PQE leads and Global Service Leads on Watchlist projects, offering recommendations for corrective actions.3. Quality Governance Reporting:Monthly Business Review (MBR): Supervise the preparation of MBR reports, providing key insights into project status and financial performance.Quarterly Business Reviews (QBR): Lead the development of QBR reports, assessing project health and financial performance.Audit and Risk Committee (ARC): Deliver comprehensive reporting and analysis to the ARC on project and financial performance, including risk mitigation strategies.

THE ROLEJoin the dynamic Grow Squad at Wise, where we oversee a diverse and intricate portfolio that encompasses Current Accounts, Savings, Investments, and Digital Assets.Focus Area: While other teams are dedicated to customer acquisition, your pivotal role will involve ensuring that we serve our customers in a manner that is safe, sustainable, and profitable.What You Will Do1. Collaborate with the Scalable Platform product teamThe Scalable Platform team is tasked with identifying potential risks facing the Grow squad in the areas of Financial, Regulatory, and Operational domains.Developing controls and assurance monitoring mechanisms to ensure that risks are managed sustainably.2. Strategy & GovernanceStakeholder Engagement: You will serve as the primary data partner for Wise’s Scalable Platform product team, instilling confidence that the Grow squad operates within established safety limits.

Join our dynamic team at Accion Labs as a Java Team Lead / Business Analyst! In this pivotal role, you will lead a talented group of developers while also acting as a liaison between technical teams and business stakeholders. Your expertise in Java development and business analysis will drive our projects to success, ensuring that our solutions meet both technical specifications and business needs.

Join our dynamic team as a Lead Senior Software Quality Engineer at AvePoint, where you will play a pivotal role in enhancing our quality assurance initiatives. You will collaborate closely with Product Owners and Business Analysts to establish clear acceptance criteria and devise comprehensive testing strategies for intricate software systems.

We are seeking a dynamic and skilled Developer and Test Analyst to join our innovative team at Accion Labs in Singapore. In this dual role, you will be responsible for developing high-quality software solutions while also conducting thorough testing to ensure optimal performance and reliability. You will collaborate closely with other developers and stakeholders to define requirements, design solutions, and implement tests that meet our quality standards.

At Clinigen, we are dedicated to providing essential medicines and comprehensive support to healthcare professionals and patients alike. As we continue to grow our operations in the Southeast Asia region, we are looking for a passionate and detail-oriented Quality Control / Quality Assurance Associate to become a vital member of our team in Singapore. In this significant position, you will play a key role in maintaining our high-quality management standards.Your core responsibilities will encompass:Managing documentation processes for our Quality Management System (QMS) and electronic QMS (eQMS).Ensuring compliance with established quality standards during product releases.Conducting approvals and validations for vendors and customers.Offering support in secondary packaging processes.Assisting with validation activities to uphold operational effectiveness.Working closely with warehouse and cleanroom facilities to ensure compliance with quality parameters.

Join our dynamic team at Accion Labs as a Test Analyst. In this role, you will be responsible for ensuring the quality and functionality of software applications through rigorous testing methodologies. You will work closely with developers and stakeholders to identify issues, document findings, and recommend solutions. Your attention to detail and analytical skills will contribute to delivering high-quality products.

Responsibilities:Optimize Workday: Ensure an efficient, user-friendly Workday environment for all users.Implement Best Practices: Develop and uphold scalable processes reflecting HR best practices.Drive Process Improvement: Identify and lead business process re-engineering initiatives to enhance productivity through transformation and continuous improvement.Understand User Needs: Engage with users to uncover new Workday requirements and translate these into actionable enhancements.Troubleshoot and Innovate: Resolve technical issues quickly, identify flaws and inefficiencies, and propose solutions to maintain optimal performance and security.Collaborate for Success: Work with agency leads and IT teams to resolve issues, ensuring consistent and effective solutions across all agencies.Educate and Empower: Create comprehensive Workday guidelines and manuals, and conduct training sessions to empower users.Monitor and Report: Conduct regular reviews of Workday performance and generate insightful reports on efficiencies and areas for improvement.Prioritize and Plan: Structure and prioritize agency requirements, communicating plans with stakeholders for review, approval, and implementation.Stay Informed: Keep abreast of the latest advancements in HRIS technology and industry best practices.

About Love, Bonito Love, Bonito is Southeast Asia's leading womenswear brand, founded in Singapore in 2010. What began as a small online startup has grown into a multi-channel retailer with more than 20 stores across Asia and a strong online presence. The company’s mission is to help women embrace confidence through style. Looking ahead, Love, Bonito plans to expand into new categories, markets, wholesale partnerships, and brand acquisitions. The team is building a next-generation regional consumer group that blends creativity, technology, and performance. The culture at Love, Bonito values action, curiosity, and bold ideas. Team members are encouraged to grow, lead, and bring their individuality to work. The company is committed to shaping the future of Asian brands, both regionally and globally. Why Work Here Purpose with Performance: Love, Bonito aims to build a leading Asian brand with high standards for integrity, grit, and excellence. The team is dedicated to outstanding customer service and meaningful impact. Real Growth: The environment is dynamic and quick-moving. Employees are expected to adapt, stretch their abilities, and work with colleagues who challenge and support each other. Those who enjoy building and innovating will find plenty of opportunities to make a difference. Culture at Our Core: The company values empathy, celebrates uniqueness, and believes trust matters more than titles. Teamwork and collaboration are central to how things get done. There’s little room for corporate jargon here. Love, Bonito invites those who want to help redefine what it means to build a lasting global consumer group. Role Overview: Senior Quality Assurance/Quality Control Executive This Singapore-based role sits within the Product Operations team. The Senior Executive, QA/QC, ensures the consistent delivery of high-quality products throughout Love, Bonito’s vendor network. The position covers both Quality Control (QC) operations and Quality Assurance (QA) initiatives. The Senior Executive works closely with internal teams and external vendors to maintain quality standards at every stage of the product development cycle.