Onsite Support Engineer

Endava is looking for an Onsite Support Engineer based in Skopje. This position centers on delivering technical support directly at client locations, helping maintain smooth day-to-day operations. Role overview The Onsite Support Engineer provides hands-on assistance for technical issues, working closely with clients to resolve problems efficiently. The role…

D-ploy is a leading IT and Engineering Solutions firm operating throughout the EMEA region, including countries such as Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.We pride ourselves on delivering cutting-edge IT services and solutions to industry-leading clients, with a strong emphasis on reliability, efficiency, and fostering long-term partnerships that elevate IT productivity and enhance business value.Currently, we are seeking a dedicated IT Onsite Support Technician to provide top-notch assistance to end-users in a professional and regulated environment in Skopje.

Join our team of dedicated professionals at G+D Netcetera, where we collaboratively design and develop impactful software solutions. We prioritize ongoing professional development and well-being, fostering an environment where expertise is shared, diverse approaches are valued, and respect, reliability, commitment, and professionalism are the cornerstones of our culture. Utilizing agile methodologies and cutting-edge technologies, our specialists thrive in a vast network within the IT industry.Step into a vibrant and collaborative environment that operates 24/7/365, committed to providing outstanding support and reliability to our customers. We are seeking a curious, motivated, and responsible individual with a strong technical background—someone who excels in problem-solving, thrives in teamwork, and approaches challenges with a genuine customer-centric mindset. If you are eager to tackle new tasks daily, enhance your skills, and make a tangible impact, we would be thrilled to welcome you to our team!Apply now to become part of our client-focused operations community and take your career to the next level!

Join our team at Mellon Group as a Technical Support and Equipment Service Technician. In this pivotal role, you will be responsible for providing high-quality support and maintenance for our technical equipment, ensuring optimal performance and customer satisfaction. You will troubleshoot issues, conduct routine maintenance, and work closely with clients to resolve technical problems efficiently.

Role Overview Slice is hiring a Customer Support Representative in Debar, Ohrid, or Skopje. This position serves as the first point of contact for clients, handling questions and supporting users throughout their experience with Slice products. The role focuses on helping customers resolve issues and making sure each interaction is smooth and positive. What You Will Do Respond to client inquiries and provide clear, helpful answers Assist customers with product-related questions and troubleshoot problems Work to resolve issues efficiently while maintaining a friendly, professional tone Communicate with empathy and attention to detail Support customers to ensure their experience with Slice is satisfying Location This role is based in Debar, Ohrid, or Skopje.

Join Wabtec Corporation as a Project Quality Engineer, where you will play a crucial role in ensuring the highest quality standards in our projects. You will work collaboratively with cross-functional teams to implement quality assurance processes, conduct audits, and drive continuous improvement initiatives. Your expertise will help us maintain our reputation for excellence and innovation in the transportation industry.

Join the Printec Team!Printec is a pioneering force in customer transaction technologies across Central and Eastern Europe, providing innovative solutions that transform the way transactions are conducted, ensuring ease and security for over 35 years.Our offerings range from automated parcel delivery systems to digital onboarding and electronic signature solutions, all aimed at enhancing the safety, speed, and simplicity of digital transactions. By leveraging our technology, businesses can elevate customer experiences while achieving operational efficiency and compliance with regulations.Did you know Printec is integral to your daily transactions?Discover our solutions by watching the video.We are currently looking for a Senior Systems Engineer specializing in ATMs to join our Skopje operations. In this role, you will be responsible for ensuring the efficient operation, maintenance, and security of our automated teller machines (ATMs). A strong background in ATM and PC software, networking, ATM security protocols, and electronic journal analysis is essential. The successful candidate will collaborate with clients and internal teams to provide technical support and implement solutions that guarantee optimal ATM performance.

Senior DevOps Engineer At DEPT®, we are a Growth Invention company dedicated to propelling the world’s most ambitious brands toward rapid growth. Positioned at the crossroads of technology and marketing, our team of over 4,000 specialists offers innovative growth solutions across Brand & Media, Experience, Commerce, CRM, and Technology & Data. Our client portfolio includes industry giants like Google, Lufthansa, Meta, eBay, and OpenAI. Since 2021, we have proudly held B Corp and Climate Neutral certifications. JOB PURPOSE This position is integral to our Technology business unit, where a diverse and talented team collaborates across disciplines. We leverage our proficiency in developing cutting-edge technical solutions alongside our design expertise to deliver compelling digital experiences that foster enduring client relationships with brands like Microsoft, Samsung, Panasonic, JBL, and Adidas. We seek a DevOps Engineer adept at creating optimal cloud platforms for our clients and maintaining existing solutions efficiently. The ideal candidate will be agile, capable of rapidly adjusting to new challenges, and proficient in establishing automated workflows to enhance team productivity. As a DevOps Engineer, you'll collaborate with colleagues to identify the best solutions, translating them independently into outstanding results. Your responsibilities will include building advanced cloud platforms and configuring CI/CD pipelines, working closely with Site Reliability Engineering (SRE) teams to ensure smooth operational handovers. Your goal will be to create long-term simplicity and automation, enabling your team to deliver exceptional quality to our clients. As technology evolves, we welcome someone eager to explore and experiment with new techniques. WHAT YOU’LL DO Manage a complex, in-production legacy system with minimal documentation. Contribute to three key areas of work: Modernizing platforms to serverless architecture. Standardizing security protocols and managing vulnerabilities. Implementing monitoring standardization. Collaborate closely with the broader team, including developers and operations, to facilitate effective communication and a seamless transition. Independently troubleshoot and resolve technical issues that may arise during the transition. Design and implement an automation and deployment system.

Founded by Ilir Sela, Slice is driven by the mission to empower local pizzerias, ensuring they have access to the same advantages as large franchises while maintaining their independence. From humble beginnings with family-owned pizzerias, Slice has grown to support tens of thousands of restaurants, providing them with cutting-edge technology, essential services, and the collective strength needed to thrive in a digital marketplace. As we continue to expand, we are looking for passionate individuals to join us on this exciting journey. Your Mission: As the Customer Experience Team Lead, you will play a pivotal role in enhancing our restaurant partners' operations, enabling them to concentrate on their core passion—creating and delivering outstanding food. You and your team will manage inbound and outbound communications, ensuring seamless support for both our restaurant partners and their customers. Your Responsibilities: In this leadership position, you will guide your team in efficiently handling incoming calls, processing orders, and utilizing internal systems to guarantee precise and timely order relay to our partners. Your ultimate goal will be to inspire your team to surpass performance benchmarks while delivering exceptional service to a diverse clientele. This is a unique opportunity to make a significant impact in a vibrant and fast-paced environment. Your Team: You will work closely with colleagues, senior team members, and phone associates to maintain consistent execution across the team. You will provide support during busy periods, ensuring adherence to performance standards related to quality, productivity, and minimizing errors. Important Information:This is a full-time, on-site position (40 hours/week). Each shift lasts 8 hours and occurs during evenings or nights (2nd and 3rd shifts), scheduled between 4 PM and 7 AM.

At Slice, we believe in empowering local pizzerias with the same technological advantages as major franchises, all while preserving their unique identities. Founded by Ilir Sela, Slice has evolved from our family pizzerias to a platform that now supports tens of thousands of restaurants. Our mission is to equip restaurant owners with the tools they need to better serve their digitally savvy customers and create sustainable businesses. As we continue to grow, we are looking for talented individuals to join us in this essential mission. Your Mission:As a Senior Customer Experience Representative, you will play a vital role in enhancing the operations of our restaurant partners. You'll focus on streamlining their internal processes, allowing them to concentrate on what they do best—preparing and delivering exceptional food! Your responsibilities will include managing phone orders and providing outstanding support through both inbound and outbound calls. Your Responsibilities:In this position, you will be responsible for handling phone orders, addressing common support issues, and accurately documenting all interactions in Slice's systems. Your goal will be to consistently deliver a fast, reliable, and high-quality customer experience while ensuring operational efficiency through accuracy and strong discipline. You'll independently resolve standard scenarios, escalate issues when necessary, and meet performance metrics for quality and productivity. Team Collaboration:You will engage in both inbound and outbound support interactions, accurately and efficiently processing incoming phone orders while adhering to service level expectations. Documentation of interactions is critical; you'll need to provide clear notes, tagging, and outcomes, and identify escalation needs with contextual information to expedite resolutions. Collaborating with peers, Team Leads, and senior team members will be essential to ensure consistent execution across the team. You will support the team during peak periods, striving to meet performance expectations for quality assurance, productivity, and maintaining a low error rate.Work Schedule:This is a full-time, on-site role requiring 40 hours a week. Each shift lasts 8 hours and will be scheduled during the evening or night (2nd and 3rd shifts), between 4 PM and 7 AM.

Join Slice, where we believe that local pizzerias should have access to the same advantages as major franchises while maintaining their independence. Founded by Ilir Sela, Slice started with his family's pizzerias and has since empowered tens of thousands of restaurants to deliver exceptional service to their digitally savvy customers. We are expanding our team to further our mission, and we want you to be a part of it!Your Mission:As a Customer Experience Representative at Slice, you will play a vital role in supporting our restaurant partners by optimizing their internal operations, allowing them to focus on what they do best—creating and delivering delicious food. You will engage with restaurant owners and their customers through inbound and outbound phone interactions.Your Responsibilities:In this role, you will manage phone orders, troubleshoot common issues, and ensure accurate documentation within Slice systems. Your primary goal will be to deliver a speedy, dependable, and high-quality customer experience while supporting our partners through your attention to detail, efficiency, and strong operational discipline. You will independently resolve standard scenarios, appropriately escalate issues, and meet performance expectations regarding quality and productivity.Your Team:As part of our dynamic team, you will handle various support interactions and incoming phone orders with accuracy and efficiency while meeting service level expectations. You will document all interactions thoroughly, including notes, tagging, and outcomes, while identifying when to escalate matters for faster resolutions. Collaboration with your peers, Team Leads, and senior members will be essential to ensure consistency and excellence across the team. You will also be expected to support your teammates during busy periods while maintaining high standards for quality assurance and productivity.Important Details:This is a full-time, on-site position requiring 40 hours of work per week. Each shift lasts 8 hours and is scheduled during the evening or night (2nd and 3rd shifts), specifically between 4 PM and 7 AM.

About Printec For over three decades, Printec has developed transaction technology solutions that help businesses across Central and Eastern Europe connect with their customers. Our offerings include click & collect parcel delivery, digital onboarding, and electronic signature services. We focus on making digital transactions safer, faster, and more convenient, while supporting regulatory compliance and operational efficiency. Interested in how Printec shapes everyday transactions? Watch our video for a closer look at our solutions. Role Overview: Customer Service Technician Printec is hiring a Customer Service Technician in Skopje, Greater Skopje, North Macedonia. This role combines technical know-how with a strong focus on customer care. The technician will provide post-sale support and help build positive, long-term relationships with clients. What You Will Do Deliver technical support to customers after the sale Address client issues and resolve them efficiently Maintain high standards of customer service in every interaction Contribute to ongoing client satisfaction and retention What We Look For Technical background relevant to the position Strong customer orientation and communication skills Ability to build and maintain client relationships

Possess a strong understanding of mechanical and electrical systems, including PLC programming, particularly within production facilities. Contribute actively to innovation and efficiency enhancement projects in PLC programming.Coordinate and implement connections between new assembly systems and legacy systems to the MES assembly cockpit.Oversee the execution and monitoring of technical specifications and efficiency enhancement initiatives, focusing on mechanical and electrical systems involving PLC programming.Offer expert advice and support for troubleshooting production issues related to automated optical testing (including optical systems and cameras).Draft specifications and work instructions to guide project implementation.Conduct and document feasibility studies concerning mechanical and electrotechnical systems with an emphasis on PLC programming.Engage in innovation or continuous improvement projects within the production sector on a global scale.Manage project work packages in production (global, continuous improvement, optimization, modification, transfer), emphasizing mechanical and electrical systems as well as PLC programming.Independently procure purchased components for assigned work packages, in coordination with purchasing teams, suppliers, and production.Develop and enhance technical standards focusing on mechanical and electrotechnical systems integrated with PLC programming.Prepare documentation for optimizations and modifications according to project specifications (e.g., circuit diagrams, programming).Establish technical standards and provide responsible support for various MES terminals.Assist in qualification processes for modifications to automated systems.

We are seeking a dedicated Injection Molding Technology Specialist to join our team. In this role, you will be instrumental in enhancing and developing maintenance strategies for injection molds, providing technical support during troubleshooting and repair tasks, and managing spare parts inventory to minimize downtime.Develop and optimize comprehensive maintenance plans for injection molds.Monitor and supervise repairs on operational equipment to identify hazards and assess the need for service, repairs, or component replacements.Conduct intricate troubleshooting, analysis, inspection, and modification of injection molds.Facilitate effective communication between production teams and tool suppliers.Engage in proactive collaboration with internal departments such as production, quality assurance, and validation to transfer knowledge on new technologies during project transitions.Execute factory acceptance tests for new molds.

Join our dynamic team at it labs as a Data Architect, where you'll play a crucial role in shaping our data infrastructure and strategies. As a Data Architect, you will design, create, and manage data systems that drive insights and decision-making across the organization. Your expertise will help us leverage data to enhance our products and services.

Position Overview:We are seeking a Mechanical Service Technician responsible for ensuring the safe and efficient operation of machinery, infrastructure, and service processes within our production facility. This role is pivotal in maintaining high standards of safety, quality, and efficiency, while supporting smooth production operations and customer satisfaction.Key Responsibilities:Maintenance and security of equipment and infrastructure.Diagnosis and resolution of equipment defects and incidents, both in-facility and on client sites.Execution of routine and corrective maintenance activities on Gerresheimer equipment, client machinery, and site infrastructure, adhering to established internal maintenance standards and procedures.Performing service activities in areas outside the direct scope of responsibility as needed.Maintaining cleanliness and order in areas of responsibility.Continuous Improvement:Ongoing enhancement of maintenance and service processes in the facility.Timely processing and execution of assigned service orders.Active participation in risk assessments within the area of responsibility.Spare Parts Management:Managing spare parts in the service area.Ensuring appropriate availability, storage, and documentation of critical spare parts.Health, Safety, and Compliance:Adhering to all applicable health and safety regulations in the workplace.Compliance with legal requirements and internal procedures in the area of responsibility.Implementing Gerresheimer standards and guidelines (5S, VMV, etc.).Coordination and Collaboration:Supervising and coordinating the work of all external companies and contractors.Collaborating with other departments such as Production, Engineering, and Maintenance.Supporting and implementing projects for equipment relocation and transfer on-site.Quality Standards:Ensuring that all service and maintenance activities are conducted in accordance with internal standards, safety requirements, and expected quality.