Team Lead, Account Management

Team Lead, Account ManagerJoin Slice, a company founded by Ilir Sela, with a mission to empower local pizzerias to thrive with the same advantages as major franchises while maintaining their independence. We began with family-owned restaurants and have since grown to support tens of thousands of dining establishments through innovative technology and service…

Join Gerresheimer AG as a Team Lead in Facility Management! We are seeking a dedicated and skilled leader to oversee our facility management operations in Skopje. As a Team Lead, you will play a pivotal role in ensuring the efficient functioning of our facilities, optimizing processes, and leading a team of professionals to maintain high standards of service and safety.

Founded by Ilir Sela, Slice is driven by the mission to empower local pizzerias, ensuring they have access to the same advantages as large franchises while maintaining their independence. From humble beginnings with family-owned pizzerias, Slice has grown to support tens of thousands of restaurants, providing them with cutting-edge technology, essential services, and the collective strength needed to thrive in a digital marketplace. As we continue to expand, we are looking for passionate individuals to join us on this exciting journey. Your Mission: As the Customer Experience Team Lead, you will play a pivotal role in enhancing our restaurant partners' operations, enabling them to concentrate on their core passion—creating and delivering outstanding food. You and your team will manage inbound and outbound communications, ensuring seamless support for both our restaurant partners and their customers. Your Responsibilities: In this leadership position, you will guide your team in efficiently handling incoming calls, processing orders, and utilizing internal systems to guarantee precise and timely order relay to our partners. Your ultimate goal will be to inspire your team to surpass performance benchmarks while delivering exceptional service to a diverse clientele. This is a unique opportunity to make a significant impact in a vibrant and fast-paced environment. Your Team: You will work closely with colleagues, senior team members, and phone associates to maintain consistent execution across the team. You will provide support during busy periods, ensuring adherence to performance standards related to quality, productivity, and minimizing errors. Important Information:This is a full-time, on-site position (40 hours/week). Each shift lasts 8 hours and occurs during evenings or nights (2nd and 3rd shifts), scheduled between 4 PM and 7 AM.

Veeva Systems is a trailblazer in the industry cloud space, dedicated to supporting life sciences companies in accelerating the delivery of therapies to patients. As one of the fastest-growing SaaS companies globally, we achieved over $2 billion in revenue last fiscal year, with significant growth opportunities on the horizon.Our core values define Veeva: We prioritize doing the right thing, ensuring customer success, fostering employee success, and maintaining speed in our operations. In 2021, we made history by becoming a public benefit corporation (PBC), committed to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere organization, we encourage flexibility in your work environment, whether from home or in the office, enabling you to excel in your preferred setting.Join us in transforming the life sciences industry, with a commitment to positively impacting our customers, employees, and communities.The RoleVeeva Link aims to create connected data applications that enhance research and improve patient outcomes. In the role of Team Lead for our Data Operations team, you will oversee a remote workforce of over 50 freelancers dedicated to rule-based web research. You will be responsible for designing business processes and driving both process and technological improvements.Your responsibilities include planning, controlling, and supporting business processes while eliminating obstacles for your team members. Your main objective will be to enhance process efficiency and minimize defects. As a first-line manager and servant leader, you will deliver operational metrics related to your processes and outcomes, all while ensuring high team engagement.To excel in this position, you should possess strong motivation to lead with a proactive, 'can do' mindset. You should be results-driven, analytical, organized, and possess excellent interpersonal skills, effectively communicating with managers, analysts, and researchers.The ideal candidate will have a keen interest in people management, a process-oriented approach, and a robust work ethic. If you meet these criteria, we encourage you to apply!

Join Gerresheimer AG as a Lead Operations for Product Lifecycle Management in Skopje, where you'll play a pivotal role in overseeing the entire product lifecycle from concept to commercialization. You will collaborate with cross-functional teams to ensure that our products meet the highest standards of quality and efficiency.

What will your role entail?Engaging with a continually expanding client base.Acquiring new clients through effective outreach strategies.Representing AUTO1.com and showcasing our specialized trading platform.Working remotely, reaching out to clients via phone and email.Creating tailored offers, analyzing client expectations, and adjusting proposals to align with their purchasing strategies while highlighting the advantages of our platform.

Join Slice, a fast-growing technology company founded by Ilir Sela, which is dedicated to empowering local pizzerias by offering them the same advantages as major franchises while preserving their independence. With our roots in family-owned pizzerias, we are committed to providing tens of thousands of restaurants with innovative technology and services to meet the demands of digitally savvy customers.This is an exciting opportunity for you to become part of our mission as an Account Manager. In this role, you will enhance our restaurant partners' online presence and foster long-term relationships with them.

About Marcus EvansMarcus Evans Curation provides a tailored hospitality experience for the world's elite clientele. We specialize in creating remarkable moments around the most exhilarating sports, cultural, and entertainment events, including Formula One, the Masters, and Wimbledon, paired with the finest hotels, luxurious private residences, and super-yachts.We are currently seeking a Lead Generation Specialist to join our dynamic team. This position offers significant opportunities for personal development and career advancement.This role is based in our Skopje office.Key Responsibilities:Identify, verify, and manage data to consistently achieve daily performance goals.Generate and qualify leads to enhance the sales funnel and improve lead quality.Prepare and present weekly and monthly reports to showcase progress and identify areas for development.Collaborate with account managers and marketing teams to produce engaging content tailored to our target audience.Respond to inquiries generated from marketing campaigns and coordinate sales calls for regional account managers.Evaluate leads to facilitate effective follow-up, aiding marketing and sales decision-making.Contribute to overarching marketing strategies aimed at strengthening the Marcus Evans brand.Enhance the impact of each event within your portfolio.Develop a comprehensive understanding of premium services to effectively meet client inquiries and requirements.Ensure timely completion of assigned tasks.

Role overview Slice helps local pizzerias thrive by offering technology and services that level the playing field with large franchises. Originally a family-run business, Slice now partners with tens of thousands of independent restaurants. The team values people who care about supporting small businesses and are committed to customer success as the company expands. What you will do Guide new partners through their first 30 days on the Slice platform, making sure onboarding goes smoothly. Train shop owners and their teams, sharing best practices so they can get the most out of Slice’s solutions. Provide proactive support, address early challenges, and set up partners for long-term retention. Work with Sales to spot opportunities for further engagement through additional products and services. Help position Slice as a trusted technology partner by encouraging adoption and customer satisfaction. Team collaboration Work closely with sales and post-sales teams to support product sales and adoption. Partner with the Implementation group to improve operational efficiency and reduce customer churn. Take part in testing new initiatives with operations, marketing, and product teams, contributing to ongoing improvement. Support revenue growth by delivering a seamless onboarding experience and comprehensive support to new shops. Requirements Customer-focused mindset and readiness to oversee the implementation journey for new partners, especially during their first month. Vision and commitment to building strong relationships with small business owners. Location This role is based in Skopje or Ohrid, North Macedonia.

At Veeva Systems, we are dedicated to revolutionizing the life sciences sector by providing groundbreaking cloud solutions that expedite the delivery of therapies to patients. As a trailblazer in the SaaS industry and one of the fastest-growing companies to reach over $2 billion in revenue last year, we have an exciting growth journey ahead.Our core values - Do the Right Thing, Customer Success, Employee Success, and Speed - are the foundation of our company. In 2021, we made history by becoming a public benefit corporation (PBC), which commits us to balancing the interests of our customers, employees, society, and investors.Embracing a Work Anywhere philosophy, we empower our team to work flexibly, whether from home or in our offices, ensuring a thriving environment tailored to individual needs.Join us in our mission to transform the life sciences industry and make a meaningful impact on our clients, employees, and the wider community.The RoleWe envision Link as the premier global provider of deep data solutions for life sciences, assisting professionals in identifying the right experts for clinical trials, educational initiatives, and advisory boards. This efficient access significantly reduces the time required to bring vital drugs to market, enabling trials with the most relevant specialists and disseminating information about groundbreaking treatments to key figures in the life sciences community. More details on Veeva Link can be found on our product pages at https://www.veeva.com/products/veeva-link/.As the lead for this initiative, you will direct and cultivate a remote team of around 40 researchers, tasked with identifying data related to Key People while adhering to compliance and quality standards. You will be responsible for designing data production workflows and spearheading enhancements in processes and technology. Your leadership will ensure the team's performance in terms of efficiency and quality.

About the Role DEPT® is growing in the DACH region and looking for a Senior Project Manager to guide digital projects for clients across Skopje, Budapest, and Zagreb. This role focuses on delivering technology-driven solutions with a strong emphasis on design and usability. What You Will Do Plan, coordinate, and execute complex online and e-commerce projects, keeping teams on track with established milestones. Manage projects from the proposal phase through delivery, ensuring work stays within deadlines and budget. Act as the main point of contact between internal teams and external stakeholders, clarifying project requirements and expectations. Offer consultative support to clients, approaching challenges proactively and with confidence. Apply expertise in stakeholder management, risk assessment, project controlling, and reporting to keep projects running smoothly. Lead interdisciplinary project teams, maintaining consistent communication across multiple locations.

Join DEPT® in Skopje, Zagreb, or Split!Note: Please submit your application in English.At DEPT®, we are a pioneering Growth Invention company committed to accelerating the growth of the world's most ambitious brands. We operate at the intersection of technology and marketing, with a team of over 4,000 specialists dedicated to delivering innovative growth solutions across Brand & Media, Experience, Commerce, CRM, and Technology & Data. Our prestigious clients include industry leaders such as Google, Lufthansa, Meta, eBay, and OpenAI. Since 2021, we have proudly held certifications as a B Corp and Climate Neutral.JOB PURPOSEAs a key member of our dynamic Creative & Media team, you will contribute to a diverse range of talents, including Creatives, Influencer Marketers, Brand & Content Strategists, Account Managers, and Programmatic and Marketing Automation Consultants. Together, we merge imaginative storytelling with performance-driven strategies and state-of-the-art technology to craft engaging digital experiences that foster lasting relationships with our esteemed clients, including Netflix, Foot Locker, Philips, and Biscoff.In your role as a Media Project Manager, you will spearhead the execution of cutting-edge media campaigns that encompass SEO, SEA, social media, and programmatic advertising. Your leadership will be pivotal in empowering your team to achieve exceptional results for our clients.Your intuition in understanding client needs, coupled with your adept planning and budget management skills, will enable you to consistently exceed expectations and cultivate robust client relationships. You excel in effective communication, ensuring projects progress smoothly. As the primary liaison, you will keep clients informed and engaged throughout the project lifecycle.Taking full ownership of each project, you will ensure successful delivery by coordinating seamlessly with clients and your team. You are the driving force that keeps campaigns on schedule, adeptly managing deadlines while maintaining clear oversight of progress and budgets. Your coordination skills will be essential in orchestrating flawless campaign launches.WHAT YOU'LL DOCollaborate with a diverse range of clients on exciting, high-impact projectsLead end-to-end media campaigns and projects, including SEO, SEA, programmatic advertising, and social advertising, ensuring timely and quality deliverablesAct as a trusted advisor and primary point of contact for clients, proactively providing solutions...

Join our dynamic team at dept as a Project Manager where you will leverage your expertise in managing complex projects with a focus on the German-speaking market. You will be instrumental in ensuring project success through effective communication and stakeholder management.

At Slice, we empower local pizzerias to thrive by providing the innovative technology and services they need to compete with major franchises while maintaining their independence. Founded by Ilir Sela, Slice began with a vision to support local restaurant owners, and today, we serve tens of thousands of restaurants, enabling them to enhance their service to digitally-savvy customers. As we continue to grow, we are looking for talented individuals who are passionate about customer experience to join our mission. Your MissionAs our Customer Experience Manager, you will play a crucial role in enhancing the operational efficiency of our restaurant partners, allowing them to focus on what they do best: crafting and delivering exceptional food. Your responsibilities will include delivering reliable service, driving customer engagement, and leading initiatives that foster growth. You will focus on achieving service level targets, maintaining the health of district shops, ensuring consistency across locations, reducing churn, and enhancing the overall customer experience. Your RoleThis position requires an individual with strong leadership skills and a commitment to performance and consistency across multiple sites and regions. You will lead teams of supervisors and managers, drive operational outcomes, and enhance quality, training, and people development. You will be accountable for key performance indicators (KPIs) within your assigned regions, including service levels, answer rates, quality assurance, error rates, and shop churn. Your role also involves overseeing capacity planning and workforce strategies, including hiring and optimizing routing efficiency. Through data-driven insights, you will create actionable plans to improve speed, accuracy, and the overall customer experience.Please note that this is a full-time, on-site position with working hours from 4 PM to 12 AM. Your TeamYou will oversee and mentor supervisors and people managers, setting clear goals and providing performance management. Collaborating with various departments such as Training, Quality Assurance, and Data, you will work to reduce churn and improve the overall customer experience.

Are you a motivated and enthusiastic individual looking for a rewarding career? Mello Group is seeking a skilled Телефонски оператор to join our dynamic team. In this role, you will be responsible for managing customer calls across three shifts, ensuring exceptional service and support.This is a fantastic opportunity to develop your communication skills and grow within a supportive environment.

Do you speak German? Join us in Skopje and earn a German salary!Become a vital part of our team and collaborate with over 1,500 colleagues as the voice of Germany's largest telecommunications providers in North Macedonia! Whether you're experienced in telecommunications or not, as long as you speak German and are eager to learn, we want you!

Join Gerresheimer AG as an Expert Hygiene Specialist, where you will play a pivotal role in ensuring the highest standards of hygiene and quality management within our facilities. You will be responsible for overseeing hygiene protocols, implementing best practices, and ensuring compliance with industry regulations.